Cozysuites Atlantic City

United States , Atlantic City - NJ
Atlantic City, Pacific Avenue, 810
Show on Google | Website | Map

75 reviews shown

8/10

Excellent

10 Apr 2026

Yane

My family and I liked the property, and the location is very convenient since it is close to many places. The room itself was good, and the check-in and check-out process was easy and efficient.

However, there were a couple of issues that affected our stay. There was a noticeable smell of marijuana, which we really did not appreciate—especially because this was a family trip and we expected a more comfortable environment inside the hotel.

Another important thing to mention is that the waterpark is not included, even though there is a picture showing a pool. Also, there is no pool in the hotel. The elevator even has a sign indicating a pool on the 6th floor, but there is no pool there, which can be confusing.

Overall, the location and room were good, but these details should be clearer for guests.

2/10

Poor

08 Apr 2026

Virgen

I was they for two days the first day this was a fight in the lobby. Two people got stabbed and then the next day I was looking for a bathroom with a changing table for my child. There is no change table there. Everything is dirty and I had to change my son in the floor, so I would never go back there ever again.

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Yasaira

Las camas no me gustaron nada MAs despues todo muy bien

Family_with_children

2/10

Poor

01 Apr 2026

Taryn

The room was not clean so it them 2 hours to put us in another room. We had no face cloths or blankets and when I called for some he kept saying we had them. I am done with cozy suite

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Karen

Staff was great we didn’t have bedding for our futon they ordered sheets pillows and blankets from target and had it sent

6/10

Pleasant

29 Mar 2026

STEVEN

So just for the basics, there was no beach view. We did not have to use the air-conditioning based on exterior temperatures, but the climate control in the room seemed to work just fine. The inside of the room was pretty nice and comparatively priced to other rooms in other hotels. But that’s about the only comparison. The Showboat is completely a rundown place in need of many repairs. The elevators are pretty disgusting inside. The room had a slight smell of some type of smoke be at pot for cigarettes. The common areas of the hotel are poorly kept. The check-in people were very helpful, I do have to say. Many of the employees were very nice and helpful as well. However, the check-in process was a little bit of a mess. The parking garage is an absolute dump. Several elevators not working. Zero to little food options except for a snack bar. Multiple police incidents took place. If you’re looking for a clean, wholesome family place to stay, this is not it. If you’re looking to get a large room to put a bunch of people while you spend most of your time in other places, it might work for you.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Tawanda

The room was outstanding three bathrooms two bedrooms nicely decorated but not very clean. Floors were sticky. It was annoying to have to contact CozySuites via Texas in order to obtain service because their house keeping doesn’t arrive until 11am

Family

4/10

Poor

22 Mar 2026

Melissa

Room smelled of smoke and the other party we had planned the trip with their room kept getting canceled and they couldn't give them a reason why so they had to stay somewhere else and we stayed here.

4/10

Poor

11 Mar 2026

Hakima

Light switch broken sharp edges exposed i cut myself bathroom sink broken i have pictures i want a full refund and i contacted a lawyer

Self

6/10

Pleasant

08 Mar 2026

edward

The room wasn’t bad it was clean but generic basically three hotels room turned to a 2 bedroom “condo”. The reason why we picked to stay there was for the kid friendly atmosphere with having an indoor water park and arcade. I would stay again but what you pay as to what you get needs some attention. Our room had no view of the ocean. All in all we had a good time the room worked for us would definitely stay there again.

2/10

Poor

08 Mar 2026

Juan

WORST PLACE EVER !

6/10

Pleasant

07 Mar 2026

Edward

I'm not sure why no one is talking about this. The place you're saying at is not the showboat. Cozy suites is a management company that manages cozy suits which is a cheap airbnb. Thr pictures do not reflect what the room look like. Also cozy suites has no connection to the staff at the showboat. When you get there i find out i have to go through a background check before i can get into my room. I find this out at the front desk. I also find out the front desk can't help me cause they don't work for cozy suite they work for showboat. You have to call a phone number to get in contact with someone's. Once you do it took about 45 mins for them to run my background and my guests. Obviously I'm furious. Then i finally get into my room. There is no phone in the room and no room services. You guest it. The showboat staff doesn't serve you because you are a guests for cizy suites airbnb. So i have to go down 20 floor to get more towels and rags. People are outside smoking weed in front of the entrance. And its kids running everywhere. People walking around with bonnets on their heads. I was so angry i couldnt leave cause they would not give a refund. Lets just say i won't be returning to this establishment and now i have to call all the casinos just to make sure i never go through that ghetto mess again. Why there are no reviews about the check in process is insane.

4/10

Poor

01 Mar 2026

Nicole

The room was plain and boring, and was dirty. I won’t be staying there anymore. Plus got charged a ton for parking. Not worth it

Partner

10/10

Exceptional

23 Feb 2026

Ara

Excellent service

4/10

Poor

22 Feb 2026

Lizette

Our was motto the best standards. And being I got contacted over and over by cozysuites for our reservation and check in. There were several steps after booking through Travelocity that you would imagine the place being above standard. However reaching our room we noticed some things that were not up to standard to be honest. The bathroom walls were dirty in all of our bathrooms as well not 1 wash rag in any of our bathrooms. Next to one of our beds on the floor looked very dirty with dark sticky residue. I took it upon myself to grab a wipe and some soap water to clean it. I took pictures of both the floor and bathroom wall. There was not many choices for eating with family which was hard traveling with 3 kids and it being a “family fun place”. I’m not usally a person to complain but this should all be addressed.

Family_with_children

10/10

Exceptional

22 Feb 2026

DJENISY

Everything was great

Family_with_children

4/10

Poor

03 Feb 2026

Janessa

They don’t show the fine print until after you book the room the walls were all chipped up residue of w.e on the walls.. I wanted to celebrate my daughter’s 5th birthday by taking her to the indoor water park was the only convenience for us! No ice machines can barely make noise felt like we were in a prison! it reminds me of an assistant living. Guess that’s what I get for trying to find a room last minute for the weekend

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

CaTrina

Beautiful place I will def return. A few minor quirks with the shower but still pleasant. They offered to sent maintenance immediately but we had 3 bathrooms so I told them they could come after we leave.

Friends_and_family Friends

10/10

Exceptional

19 Jan 2026

Marcia

The room was clean and comfortable

2/10

Poor

18 Jan 2026

Omar

Old towels and not clean rooms.Party last night and the music so laud we can listen on the 16 floor. Big fight at 5 am very noisy not a good environment for kids

Leisure Family_with_children

10/10

Exceptional

06 Jan 2026

Paul

Checkin was very simple , room very clean ,

Friends_and_family Friends

6/10

Pleasant

26 Dec 2025

Shaneeta

Wasn't aware there wasn't a tv in the bedroom the kids was bored, one of the bathroom sinks would fill up when the toilet flushed, don't like how dogs are in rooms with people without pets all pets should be in the same area to not disturb other guests especially at night, and there's no phone in the room to call for assistance....rooms are nice overall, hotel is nice Waterpark is nice

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Michelle

I enjoyed my stay, comfortable, clean staff was very polite, patient and professional.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Jessica

Amazing stay. Clean, cozy, and perfectly located. Would 100% book again.

Leisure

4/10

Poor

31 Oct 2025

david

Under sheets that covered the mattress had stains on it. condition of the room walls were poor as it showed lack of maintenance because it was peeling. Sink was clogged the entire time of my stay even though i reported it to property management. Made it difficult for me to do self care. Received a parking violation for non-payment even though that was something the hotel should of taken care of as they promised. They eventually took care of it but to receive the violation in the first place sent me the wrong message as a patron of the establishment, considering my reservation was fully prepaid.

Friends_and_family Friends

8/10

Excellent

21 Oct 2025

Kim

The room was a little dirty
A lack of light

Lack of blankets on the beds
Tried to get ahold of someone with no response

Friends_and_family Family

4/10

Poor

14 Oct 2025

Michael

PLEASE stay somewhere else. The rooms are nothing like the photos. Empty, shoddy furniture, and gross.

Leisure Family

6/10

Pleasant

12 Oct 2025

sonia

Supper clean, if i needed anything staff was always available. 💯 recommend

Leisure Family_with_children

2/10

Poor

25 Sep 2025

Tamara

I am disappointed because my reservation was canceled at the last minute. I travel from CT to Atlantic City and when I got off the bus walking to the hotel i received a message from Cozy Suites stating that my reservation was canceled. I never had a problem before and i have stayed twice with them. This was so inconvenient trying to find somwwhere to stay at the last minute. That was very unprofessional.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Barun

Great place to stay in

8/10

Excellent

31 Aug 2025

Tim

We enjoyed the cleanliness of the condo and were pleasantly surprised with the size of the rooms. We were also pleased with the response time in resolving a problem we had. The receptionists at the desk for the Showboat were not very nice.

Leisure Family_with_children

2/10

Poor

29 Aug 2025

Verified traveler

3rd world country \"condo\"

I will never stay here again. The 12th floor looks like an abandoned hotel, with broken ceilings and large puddles from what i assume was a bad leak from the ceilings. It looks like dirty ponds in different areas. The entire hotel smelled and the stench was even worse on the 12th floor, where, despite all i described, we still had a room. The room itself was another issue. Peeling paint. Missing dishes, cups, silverware. But, we noticed that the missing items were labeled. We ensured that we didnt get blamed for those going missing. As most of the stuff was gone/broken before we got there. One room was missing a bed. The living rooms pull out sofa was a weird, non usable \"futon\" there is NO staff to talk to so having things made right for us, never happened.

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Tiffiney

Parking was a bit confusing with the app, but figured it out quickly.
Garage seemed secure.
Check in with their front desk was simple.
Communication was awesome.
The location was great.
SOOOO Many children.
Good food options.
Our room was clean, well stocked and we had no complaints for the price paid.
The only down side I would say is the hallways and elevator were dirty and needed some attention.

Leisure Friends

6/10

Pleasant

18 Aug 2025

Umesh

When we check-inn and went to the room the room was unclean and everying messy .. very disappointed to c all that and have to wait about 1 hour extra just them to come and clean ..

Leisure Family_with_children

2/10

Poor

15 Aug 2025

Puspa

We were staying 9 people with 2 bedroom, omg cozy no more give comfy to us. All night everyone was wake up due to not comfortable beds and pillows. Better charging fee and hiding that use at least for something nice bed and mattress and blankets. I am posted all over that social media about this. Seriously, even passed out drunk person can not able to sleep on those bed. So think about it. Rate 0/10 and it’s deserved !!!

Leisure Family_with_children

2/10

Poor

14 Aug 2025

James

Room was clean. Check in process required ID plus selfie video. Hallway rugs had pet stains everywhere. Elevator and hall outside elevators had blood smeared on controls and window in hallway...for 2 days. Arcade and racetrack close, not 24 hours. Parking is not included with the additional $160 resort fee added to room cost.

Leisure Family

2/10

Poor

05 Aug 2025

Dambar

You dont get room even u pay

Family_with_children

10/10

Exceptional

25 Jul 2025

Tavia

I enjoyed everyting about my stay at cozysuite, it was my home away from home they had everything i needed at hand. I definitely will recommend to others and will be staying again.

Leisure Family_with_children

8/10

Excellent

23 Jul 2025

Scott

The carpet in the elevator lobby and hallways (on the 20th floor) smelled badly of cat urine. Seemed like very old rugs/carpeting compared to the newness of the rooms themselves. Other than than, it was nice.

Leisure Partner

2/10

Poor

11 Jul 2025

Jody

This is the ABSOLUTE worst hotel we've ever experienced. The hotel allows animals inside- the hallways REEK of urine so bad you have to hold your breath and the rooms don't smell much better. Broken door handles, outlet covers missing... No pool and no discount for water park. Hotel management is non-existent and shuns responsibilities off on property owners and no one will take care of anything. Avoid this cesspool at all costs.

Business Family_with_children

2/10

Poor

06 Jul 2025

Colette

Unreliable and lack customer service

Terrible service. Firstly, they forgot to send the email for their check in process (boarding pass). Waited 30 minutes to check-in. Arrived late in our room to a broken bed! the middle rod of the bedframe was so bend we has a dip in the middle of the bed! Had to sleep on the floor with no solution for 10hrs! There solution was to straighten Velcro wooden slats and claim the bed is not broken.

We had to find another hotel. Very disappointing.

Friends_and_family Family

6/10

Pleasant

30 Jun 2025

Verified traveler

Don’t book with cozysuites

Overall we still had fun but the hotel as a whole including the rooms and hallways was awful. Dirty! Something brown dripping down the walls of bathrooms. Room didn’t look like it was cleaned by staff just last renter maybe. In the hotel main hallway there was dog crap that sat there untouched for hours with just a wet floor sign. There were I think 4 elevators but at check in only 2 were working by the end of the trip only 1 was working! The pool was closed and we were not told about that when booking. The water park and arcade were really only nice things about this hotel so we tried to be away and outside more.

Friends_and_family Family

2/10

Poor

29 Jun 2025

Albert

In 50 years of traveling this was the worst experience of I can recall. Will not return. Could not enter room because door was locked from inside and then surprised by lack of support by Showboat. Paid extra for early check in and then couldn’t check in and didn’t get a refund for it.
TV kept losing connection.
Only one elevator operates for the 20 floor hotel. Significant wait times.
Parking garage elevator broke and people had to use filthy, poorly lit, unsafe stairwells. It was sad to see people struggling with bags,etc.

Leisure Family

4/10

Poor

16 Jun 2025

Dang

The room is pretty empty, only have 2 small chair and random tiny round table, a lot of empty space and a leaking mini fridge on the floor.

Leisure Partner

8/10

Excellent

01 Jun 2025

Lashawn

The room was very clean and comfortable the only part was i dislike like the sofa bed I rate it a 1 out of 10 it’s not sleep able at all I rather had a cot in the room.
I also asked for a blanket there was no blanket given at all.
I think a cot should be placed in the closet.

Friends_and_family Family

10/10

Exceptional

30 May 2025

Francho

Greatest

Leisure Family_with_children

10/10

Exceptional

27 Apr 2025

Gabriel

Great stay hotel was easy check inn no issues

10/10

Exceptional

03 Mar 2025

Cadrene

I had a 2br 3bath suite, it was clean n cozy had everything to our convenience it was home a way fr home. Checkin was easy there was entertainment for both the kids n adults. The water park on the premises was convenient also.highly recommended for family vocation.

Leisure Family_with_children

10/10

Exceptional

20 Feb 2025

Crystal

2nd year in a row using cozy suites we love it n the show boat is amazing we will be back next year

Leisure Family_with_children

2/10

Poor

19 Feb 2025

Matt

Overbooked and had no room

When we arrived at cozy suites they over booked the hotel and they were unable to provide us a room. When we went to the room the first gave us there was someone already in the room. Cozy suites is run by a 3rd party and do a terrible job coordinating with air bnb. This place is not worth your time. We did get a full refund but it was easily the worst place i ever booked. DO NOT GO HERE.

Partner

2/10

Poor

04 Feb 2025

Google

Cozy suites is a third party company and didn’t honor terms posted by Expedia so I have to wait for my funds to be returned and rebook somewhere else with funds slated for my stay experience. Customer service is terrible. I was held liable for a bad partnership between Cozy, Showboat & Expedia all three are terrible for this inconvenience no one helped the customer.

Family

6/10

Pleasant

19 Jan 2025

Tamara

The bed and couch were very uncomfortable and the air conditioning didn’t work so it was very hot in the room. Yes need heat but at night would be nice to cool it down.

Leisure Partner

6/10

Pleasant

14 Jan 2025

Wanda

The property is dated but clean.

Leisure Self

8/10

Excellent

01 Dec 2024

CAPRICE

Good weekend geataway.

It was a great room with a beautiful view of the ocean. The room was clean and smelled pleasant on arrival. It only one trash can for the room and no other trash bags for trash. Overall a good experience at showboat via comfy suites.

Friends_and_family Family

8/10

Excellent

26 Nov 2024

Verified traveler

The water jar was so dirty and moldy. One of the bed frame was broken that when laying down it sunk in. The table was wobbly.

Friends_and_family Family

10/10

Exceptional

29 Oct 2024

Kelly

The place was very clean and the perfect size for a couple! We stayed 5 nights and the price was super cheap compared to any other place in Atlantic City at the time. We had a gorgeous view from the 20th floor or the Showboat, and it was definitely somewhere I will book again!! Thank you

Leisure Partner

2/10

Poor

19 Oct 2024

ALAN

do not stay here!

10/10

Exceptional

13 Oct 2024

Verified traveler

Great stay

Room was very clean with comfortable beds and good pillows,a large bathroom, smart TV, and a refrigerator. Front desk checked us in quickly with no issues (also completed pre-check in with cozysuites a few days prior). Also can't beat the location right between Hard Rock and Ocean casinos.

Friends_and_family Family

6/10

Pleasant

27 Sep 2024

William

Beware

It's easier to file my taxes online than it is to check in here. The automated verification is terrible and time consuming. Then on my second day, the AC stopped working and so did the hot water. I'm on the 20th floor and you can't exactly open a window. Had to wait an entire day to get hot water and AC again. Finally this place does long term rentals. They quoted me 2200 per month which I thought was kinda pricey so I asked if they could do better, after waiting another day for a response they quoted me 2900 per month. Lol. Ok, done with these people.

Business Self

10/10

Exceptional

01 Sep 2024

Marco

This is a great place to stay if you have children. The arcade is a ton of fun and great for everybody. They also have roller skating available as well as go-karts. The beach is steps away from the entrance. They also have the waterpark attached to the showboat. We decided not to go to that and still had a great time.

Leisure Family_with_children

8/10

Excellent

01 Sep 2024

Dilnoza

Good

Family_with_children

2/10

Poor

22 Aug 2024

Diana

Cozy K/Showboat, hotels.com SCAM!

I went to the front desk of showboat hotel to check in. They has no reservation. I checked with my bank, it was pending. Called hotel's. Com they said i do have a reservation under cozy k? I already rented another hotel i had to stay somewhere. They will cancel and refund. NEVER DID!

Friends_and_family Family

2/10

Poor

18 Aug 2024

Lisa

This was the worst hotel we have ever staed at. The front desk staff was so unorganized, almost 2 hours waiting in line to register with 3 staff members only. The smell of urine in this hotel is disgusting. There was dog poop on the floor. We watched many dogs urinate on the floor. The room smelt so bad of urine and ammonia that we had to ask to be switched (which never happened) the bath tube filled with water and never drained after showering. Three of us in the room and we had to stand in each others shower water. My list of issues can go on but I strongly DO NOT recommend this hotel.

Leisure Family

2/10

Poor

11 Aug 2024

Pamela

Horrible custom service and hpusekeeping.

This was the worst experience. Beds were so squeaky every move the beds made noise. Asked for towels got none when i messaged back they said housekeeping was gone for day. Tub was stopped up said they were send maintenance never showed up.

Friends_and_family Friends

6/10

Pleasant

26 Jul 2024

Robert

Confusing service like: activate a dead door key! (Used 40minutes to activate …!!)

Leisure Family_with_children

10/10

Exceptional

20 Jul 2024

Darnetta

We were pleased with the stay. The room was very clean and comfortable for the time we stayed.

Leisure Family

10/10

Exceptional

19 Jul 2024

Darwin

Everything was good but check in process was not clear and had an issue with Internet connection for the last night.

Business

2/10

Poor

06 Jul 2024

Jin

The hotel is in horrible conditions. There are dog poops on the floor.

Friends_and_family Family

2/10

Poor

02 Jul 2024

Jose

No good app no service no help

No service no towels no paper toilet no parking Theo biome a code no work nothing and disgusting

Friends_and_family Family

2/10

Poor

30 Jun 2024

Jose

No good app no service no help

No service no towels no paper toilet no parking Theo biome a code no work nothing and disgusting

Friends_and_family Family

8/10

Excellent

27 Jun 2024

Charlene

Every thing was convenient

6/10

Pleasant

22 Jun 2024

Lashawna

The room was lovely, loved the location and you get what you pay for. Hotel is extremely outdated. Most of the staff was pretty nice. Parking is a bit pricey though

Leisure Family_with_children

2/10

Poor

20 Jun 2024

michael

Do not recommend, will never go back

The Showboat is not a casino, it is a kids arcade. The prices for activities are outrageously expensive. Most of the main floor is gated off and closed except for the arcade area. None of the ice machines work on any of the floors. While trying to find ice, i walked down the back steps and found urine and literally a pile of excremate. Our bed broke in the middle of the first night and we spent the entire following day waiting for a repair. It was never fixed so we had to pull the mattress onto the floor to sleep. CozySuites replies quickly to email but gets nothing done. Atlantic City is a city in decline, overall very depressing stay. We were anything but refreshed at the end of our stay.

Partner

10/10

Exceptional

15 Jun 2024

Ryan

Good

10/10

Exceptional

15 Jun 2024

Carla

Our room was very cozy. Very clean and view was amazing

Leisure