Name: Showboat Atlantic City
Address: 801 Boardwalk, Atlantic City, 08401, US

Showboat Atlantic City

Atlantic City - NJ · United States

100 reviews shown

10/10

Exceptional

28 Jul 2026

Mikala

Rooms were very clean. There is so much to do on the property, we went on a rainy day and were happy that we didn’t need to leave the hotel to have so many things to do. Check in was also really easy we showed up around midnight and there was still plenty of staff to check us in and answer questions. If i could suggest anything bring a case of water with you. Water in the vending machines was out and it was really expensive to get it anywhere else in the hotel.

6/10

Pleasant

28 Jul 2026

Xiomara

The front desk had horrible customer service. Check-in was at 4:00 p.m., but we didn't get to check in until 7:00 p.m. because there was a very long line. The wait was unacceptable, and the staff did not handle the situation efficiently.

2/10

Poor

28 Jul 2026

Mainawattie

The hotel WAS NASTY AND GROSS WITH ONE WORKING ELEVATOR AND HUNDREDS OF GUEST . WILL NEVER RECOMMEND THIS PLACE TO ANYONE. ITS TOO EXPENSIVE.

There are many hotels nearby, all much more acdeptable and worth your time and money

4/10

Poor

28 Jul 2026

Guinevere

2.5 hr wait to check-in

10/10

Exceptional

28 Jul 2026

Calvin

The upgrade

2/10

Poor

28 Jul 2026

jimmy

everything is so old and dirty. hopefully they will upgrade it .

6/10

Pleasant

28 Jul 2026

Patricia

Rooms were clean, but the property is in need of updating and cleaning. Check in was a nightmare, it took a long time. Only a few elevators are working.
Since we only stayed a short time and spent time outside of hotel it was ok.

2/10

Poor

28 Jul 2026

Chantel

The line was extremly long for checkin. I waited over a hour and a half. also I paid for late check out and they deactivated my key and kept knocking on my door

6/10

Pleasant

28 Jul 2026

Juan

Old chicken in the room from guest before me and darty pillows

2/10

Poor

28 Jul 2026

Christina

The hotel is very old
Elevators were broken
Only 1 elevator worked
Long lines when checking in
Heat was not working in our room
We were cold when we came in from pool
A service man came to fix it n we were told it couldn't be fixed
We moved to another room after speaking to a rude front desk person
Teniel was her name

10/10

Exceptional

28 Jul 2026

Rosalind

Nice stay

2/10

Poor

27 Jul 2026

Wayne

Every thing was so terrible and it wasn’t a nice place to stay at

4/10

Poor

27 Jul 2026

Kristin

My family of 7 stayed in a double queen ocean view suite for 5 days. The room itself was nice, great view, and clean. We had a rainy day, and rain poured in through the picture windows flooding the floor. There was no pull out couch as advertised. Furniture was clearly very old and beat up. Very minimal bedding was provided, no blankets just sheets, and towels very limited. A lot of arcade games and vending machines were broken or stole your money/credits. No complimentary parking, paid an additional $200 to park, and no free pool. Elevators and check in wait time were terrible. Overall not bad, stayed here because of the family friendly atmosphere, but could use some improvements.

8/10

Excellent

27 Jul 2026

Maria

Advertised as queen beds but they were actually full size. No extra towels or wash clothes. Hotel was clean. Lots to do, although a bit pricey.

2/10

Poor

27 Jul 2026

Elizabeth

I will never stay at the Showboat again; I made three reservations that were supposed to have a view of the beach, but the woman who helped us was rude and gave us rooms we never booked.

8/10

Excellent

27 Jul 2026

Tina

Waterpark is fun arcade is amazing

2/10

Poor

27 Jul 2026

Rosemarie

Noicrowave broken ice machine had to use 7 flights of stairs prices ridiculous

2/10

Poor

27 Jul 2026

Dashell

My room was on th15th floor of Orleans tower. We was there for Island Waterpark, which was fun even the arcade area. The hotel rooms are outdated. The ice machine in the hallway didnot have ice. Only one elevator worked. No coffee in the rooms. The additions to make it a family .focused hotel[resort] is great BUT what about the rest of the hotel.

6/10

Pleasant

27 Jul 2026

Andrew

Incredible arcade and fun family amenities, but understaffed for summer crowds. We booked a kids party and had a difficult time getting in co tact with our party host after the party was supposed to start. We also had a hard time arranging for purchase of the party discounted food due to staff being unaware of the discount process. The line for check in was very long (30 minute wait to get keys). The hotel tower and garage elevators were backed up with 20-30 minute waits at peak check in and checkout times because only about half of the elevators appeared to be functional.

2/10

Poor

27 Jul 2026

Edgar

The parking was horrible they charge you 45 dollars to park , they added up charges to check in , the TV only had one channel that worked manually the remote was broken , the sink stopper didn’t work broken , the elevator only one worked took a half and hour to get down to check out , the front desk said the parking lot had nothing to do with the place so I was told it was cheaper to self park and it wasn’t !!! Never coming back me or my friends!!!!

4/10

Poor

26 Jul 2026

Angel

The room was nice we just had to request wash cloths. The hotel had one working elevator and the staff was rude and not equipped for the amount of guest

10/10

Exceptional

26 Jul 2026

Scott

Within walking distance to everything...

6/10

Pleasant

26 Jul 2026

Kristen

Our biggest issue with the stay was that rooms weren’t ready by check in and we had to sit around just waiting. It’s very pretty inside and the location is good.

2/10

Poor

26 Jul 2026

Leshawn

Broken elevator, no basic amenities in the rooms and the staff showed frustrations when concerns were shared.

2/10

Poor

26 Jul 2026

Kelly

Terrible. Dirty and run down.

6/10

Pleasant

26 Jul 2026

Mark

There was no breakfast and yes it was family friendly

2/10

Poor

26 Jul 2026

Benny

The place needs a serious overhaul. Majority of elevators dont work, rooms look dilapidated, bathrooms are gross

4/10

Poor

26 Jul 2026

Nicole

Elevators were hot, hallways to rooms were not well air conditioned either, elevator buttons were worn and not working properly, dead roach found in one of our refrigerators and other room refrigerator didn’t work at all and smelled musty, beds and mattress were old, creeky and uncomfortable, there was only 8” of toilet paper in one room upon arrival, vent fan in bathroom was inoperable, I could go on. Very disappointed for spending over $800 for one night

2/10

Poor

26 Jul 2026

Thalia Fiorela

Mal trato todo sucio los baños estaban oliendo mal la habitación los colchones terribles y unos jóvenes tocaban las puertas en la leche y no dejaban descansar

8/10

Excellent

26 Jul 2026

Ada

They need to eliminate the rugs from the bourbon floor especially the 16 floor had a smell when exiting the elevator and the room rugs are dirty

6/10

Pleasant

26 Jul 2026

Daniel

Hotel wasn’t bad, room was ok. But no complementary breakfast and had to pay for parking for ehh for me! I stayed at many hotels and usually I’ll get a breakfast and definitely free parking! $25 for parking was upsetting . Other then that decent hotel

4/10

Poor

25 Jul 2026

Denise

No microwave or coffee machine beds were uncomfortable no places to charge devices no shampoo or conditioner
Gave me hard time when checking in with 200 hold on card

10/10

Exceptional

25 Jul 2026

Yakira

8/10

Excellent

25 Jul 2026

Terri

Room was clean they didn’t have any wash cloths or blankets

2/10

Poor

25 Jul 2026

Dontay

I like the sensory for the kids definitely not for adults and also the rooms are bad beds very uncomfortable and also the outside looks bad only one elevator worked which is also a fire hazard.

2/10

Poor

25 Jul 2026

Richard

First you arrive and need to online pay your park. We did that stil got a ticket. Than you stand inline forever. We booked a four person room. Only one of the four elevators work so you wait again forever. Than we get to the room only 2 towels. The phones buttons have no labels can’t call front desk pushed every button none of them do anything. So back to front desk. 3 tiny bottles of soap shampoo and conditioner. Enough for maybe 2 kids. The room smells. The carpets were gross about 20 years old. Horrible experience. Rm 1594. Was terrible experience.

8/10

Excellent

25 Jul 2026

CHERYL

I enjoyed my stay, love the location

2/10

Poor

25 Jul 2026

Kyra

The room Was filthy it was dry blood on the floor the sheets and towels was dingy the elevators didn’t work …we was over charged for a room for one night … the building is a very old ran down building …

6/10

Pleasant

25 Jul 2026

Brenda

The pool was under construction and the waterside weren't open until Friday 😠

10/10

Exceptional

25 Jul 2026

Estil Ramón

Good everything 😍❤️❤️

6/10

Pleasant

25 Jul 2026

angel

It was a nice resort for what it was.

2/10

Poor

24 Jul 2026

Kumar

When arrived at the checking it takes about 1 hour to the concierge because 2 persons were working. I got the wrong room and couldn’t get back to speak to them because of so many angry customers. The room was smelling bad with old rug. Other wise the room was clean. I wouldn’t go back to this location.

6/10

Pleasant

24 Jul 2026

Wei Yuen

反正一般般

6/10

Pleasant

24 Jul 2026

Bhall

Need new beds. Lots of creaking noise whenever I moved. Sucks

2/10

Poor

24 Jul 2026

Carl-Antoine

No room cleaning... 4day in a row
Check in at 18:00 pm and some people go their room only a 10pm...

2/10

Poor

24 Jul 2026

Kathleen

No toilet paper in room, no working outlets, 1 set towels for 4

10/10

Exceptional

24 Jul 2026

Pamela

Very kid friendly and despite the reviews i encountered staff was nice, complaint was that the pool for the guest was not in service and that during checkout only 3 elevators were working when there are six that should be working so it took me 20 minutes to wait on elevators to get to the lobby to check out besides that I had a great trip.

2/10

Poor

24 Jul 2026

Vitaliy

Everything is outdated.

10/10

Exceptional

24 Jul 2026

ASTRIDE

It was nice

10/10

Exceptional

24 Jul 2026

Ronnie

It was family, friendly in the hotel was accessible to all the amenities on the Broadwalk

Family_with_children

2/10

Poor

24 Jul 2026

Adrian

Pésimo el lugar nada de limpieza el tv dañado y todo viejo camas sucias y no tenía limpieza el hotel muy dejado

8/10

Excellent

24 Jul 2026

Fredricka

Family friendly, good late night tv shows, quiet

Family_with_children

4/10

Poor

23 Jul 2026

Jennifer

There was roaches in the room. Garbage under the beds maybe housekeeping didn't know about that was not from us. Very loud hallways due to people let their kids scream/ cry in the hallways. As if it was there personal home. No pool even though some pics show one. Website stating restaurants but some are no longer there. But still states on the elevator buttons. Front desk never answers phone no matter what time of day you call. I will not stay there again. I'm not about kill 2 roaches back to back in one day. Make you shake your clothes and luggage. Disappointing

4/10

Poor

23 Jul 2026

Teyonnia

When I first got there they had me in King. I booked 2 Queens. When I went to tell the front desk the lady seemed to have a attitude. Then when they switched my room it smelled like pee. I was so disappointed 😞 😞. Although the arcade and Waterpark was fun.

4/10

Poor

23 Jul 2026

LaDonna

The property is OK. It could definitely use some updating the wall should be painted in the rooms, the elevators and the bathrooms in the room. There’s also no fan in the bathroom. there is no microwave in the room, You have to rent the microwave. No coffee machine either.

10/10

Exceptional

23 Jul 2026

Calvin

Clean many things to do

2/10

Poor

23 Jul 2026

Karina Marisol

No habitación estaba sucia y solo había una cama

4/10

Poor

23 Jul 2026

rene

I was really expensive for a shouty Room

Family_with_children

6/10

Pleasant

23 Jul 2026

Katisha

A one time experience

2/10

Poor

23 Jul 2026

Christine

Didn’t stay. Couldn’t get appropriate room
Booked a balcony got a prison room. Never again

6/10

Pleasant

23 Jul 2026

Venus

It was alright they did upgrade but the choose who they put on certain sides of the hotel

6/10

Pleasant

23 Jul 2026

paula

Rooms were not cleaned or freshened up daily. Had to go to front desk to even get clean towels for the day. Asked for blanket with checking and never got one.
Someone spilled fruit cup in front of elevators, staff was informed and took over 1 hour to get cleaned up, needless to stay every floor was sticky by then.

2/10

Poor

23 Jul 2026

Erik

El personal malo , y el techo se desplomó

8/10

Excellent

22 Jul 2026

Daniel

Family friendly

2/10

Poor

22 Jul 2026

Luvenia

The toilet in one of my rooms was broken my whole stay. Reported it to the front desk 3 times and no one came to fix it!

2/10

Poor

22 Jul 2026

Dominique

It took us an 1 hour and 30mins to check in, the lines were so long. We didn’t have any towels or toilet paper in our room. We had to go out and buy some because we asked the cleaning staff for some and they said no. We also asked at the front desk but none were ever delivered to our room. We couldn’t take a shower because black stuff was coming from the shower head. We even cleaned it off our selves, but it didn’t help. The stuff continued to come out after we cleaned it, so we had to wash up at the sink for 4 days.
There was also a fire while we were there, but on our floor the 17th no alarms went off, luckily I was in the lobby while there evacuated everyone, I had to call my family for them to evacuate, they had to take the stairs from the 17th floor, they said they didn’t hear any alarms going off as they were making their way down. This will be the last time my family stays here.

2/10

Poor

22 Jul 2026

Guillermo

The hotel was dirty, especially the carpets. The elevators stopped working. They did not communicate with the guests to use the service elevator which was locked unless you worked there and had the key to unlock it.

10/10

Exceptional

22 Jul 2026

DARON

Amazing stay and the room was lovely

Friends_and_family Family

10/10

Exceptional

22 Jul 2026

frank

Great location, great price. free beach. I like it at the Showboat!

10/10

Exceptional

22 Jul 2026

Amaris

Great stay!m

10/10

Exceptional

22 Jul 2026

Frances

Beautifully renovated. Great boardwalk location. Family friendly.

2/10

Poor

22 Jul 2026

Marco

No rooms

4/10

Poor

22 Jul 2026

Fatima

Blood on sheets elevators kept getting stuck no one would answer phones for house keeping has to buy own stuff nothing comes with everything is high and expensive and dog poop everywhere infront my room on my floor smell like animals very ignorant staff very uncomfortable

2/10

Poor

22 Jul 2026

Sherae

The hotel room (910 Bourbon Tower) was overall okay—not overly dated or filthy—but housekeeping could definitely improve, especially in the bathrooms and around the sink, toilet, and mirrors. We arrived around 5:30 p.m. but did not reach our room until approximately 6:40 p.m. after waiting an hour to check in. This was especially frustrating because we intentionally arrived later in the day hoping to avoid the long wait times mentioned in other reviews. Upon entering, there was only about half a roll of toilet paper and no extra roll. The room phone buttons also did not appear to work aside from the front desk button, and it was extremely difficult to reach anyone. I ultimately had to wait until the next morning to call again about the lack of toilet paper. I have never had to repeatedly request such a basic necessity at a hotel. The worst part of our stay was discovering a sharp bed spring poking through the mattress and into my right leg on our second night. After lifting the sheet, I found three identical holes in the mattress, about an inch apart, with springs protruding through them. Photos are included for reference. The location is convenient and close to many attractions, but I would never stay here again. No amount of savings is worth risking an injury—or potentially needing a tetanus shot—because of a dangerous, damaged mattress.
I also heard other guests mention shortages of toilet paper, towels, and other basic necessities. Corporate should be ashamed.

8/10

Excellent

22 Jul 2026

Timothy

Room: clean, spacious enough, tv worked, fridge worked. Did jot have coffee maker or microwave. Had a desk and sitting chair along with 2 beds, a bench and a closet. They dont put fitted sheets on the beds so that was a bit strange. Bathroom was clean. We were there four nights and they never offered to give us clean towels, trash bags. We asked the room cleaners but they seemed annoyed about it. Besides that we liked the room

Location: Great spot on the boardwalk right near the pier. Plenty of things to do for kids in the hotel and around it. The beach section is small in front of the showboat but if you would go down a bit its more spacious.

Waterpark: Great place for a great price. We genuinely loved it. Very clean, bright, open with fresh air and the water was so warm. It did not smell like chlorine and it wasnt humid. They have hair wrapping in the one corner... they refuse to do it on wet hair at a waterpark so that was not very smart, it should be up front before you get wet. It doesnt say it either. The swim up adult area was cool. Pina colada was 20 dollars. No towels are included. The surf area had a sewer odor the whole time but that was the only area.

Pets: they allow pets and they have a pet relief area of fake grass. We saw probably 20+ dogs and everyone had them leashed, under control and no issues. It is so nice to be able to bring your own pet.

Check in/out: simple, no issues. Expect a long wait.

Will be back.

2/10

Poor

22 Jul 2026

Carlo

I stayed in room 1217 at the Showboat Atlantic CIty on July 21 2026, there was a connecting door to the room beside me. On my last night I didnt get any sleep because the door connecting the rooms isnt soundproof and I could hear everything from the new guests who were up all night. I litterally could hear EVERYTHING, they were up until 5am being loud. The issue wasnt rectified, myself and my child didn't get an sleep we were exausted on our day of travel home with no sleep. Imagine spending thousands of dollars on accomodation and over priced games/waterpark and you cant even get a good night sleep. What a nightmare. I was never accomodated or followed up with by the staff after bring the issue to their attention. Also its hard to get a hold of the front desk they usually dont answer the phone. The hotel also intentionally doesnt have any water refil stations including the gym so you cant refil your water, forcing you to over pay for over priced bottles of water. The washrooms on the main floor smell and are dirty.

6/10

Pleasant

22 Jul 2026

Stephanie

Very out dated. Carpets were filthy and trash was all around the elevator area.

2/10

Poor

22 Jul 2026

Keisha

When I got to the property, the desk person told me they had no more available rooms. I had driven all the way from DC to NJ. He told me that Expedia overbooks the rooms and it was nothing he could do for me. It was after midnight and I was very upset because I called twicw before I got there and tt\hey told me that my reservation would be honored both times. I stayed at the Best Western for $100/night.
If I had been by myself, this situation would not have been safe for me. I am extremely disappointed in the service.

6/10

Pleasant

21 Jul 2026

ava

No microwave or coffee pot in room so no access to hot water. Hotel could use some focused areas of dusting including blinds, vents, and ac panel on wall all highly noticeable areas. Workers were both friendly and helpful!

Friends_and_family Family

4/10

Poor

21 Jul 2026

VANESSA

The hotel was under staff.The check in process to 45min to 1 hrs then there was no carts to bring up the luggage we had to wait another 30 mins for a cart, on our way to the room there where wet children running and screaming dont get me wrong I have 2 children I love kids. The arcade should have been on a separate side of the hotel. Every time I left to go out there where millions of ppl in the hallway. Now let's get to the room. The ac/heater was on and off all night. The water pressure is the shower was very low. I believe that the hotel was over booked. The walls so so thin I could hear everything going on in the next room .every night I could hear ppl passing in the hallway , I could almost hear there conversations. I paid alot of money an did not feel comfortable at any moment. Some night I feel like ppl was trying to open my door. They never gave extra towels, they never clean the room. I went to the from desk several times for a blanket an they didn't have any. At check out same situation again with getting a cart to check out. I would never stay here again not even if it was free.

Friends

6/10

Pleasant

21 Jul 2026

TREVOR

The room had no toilet paper. The label on the phone was missing. I wasn't able to call the front desk. I had to go to the front desk for toilet paper .

6/10

Pleasant

21 Jul 2026

Duane

This is not for couples.. It’s more of a kiddie arcade/ water park. Kids yelling and screaming and parents trying their best to control.

Over an hour to check in with only 2 working at the desk.

The room was spacious and clean. The water on our second night didn’t have enough pressure to activate the shower feature and ended up doing a quick rinse off in a shallow filled tub.

The elevator crowd could be a challenging.

Parking was quite easy and accessible to the hotel.

We did not eat on property or use any other offerings.

The room was great for the most part and well taken care of. Cleaning staff was on top of their game!

Partner

6/10

Pleasant

21 Jul 2026

Carmen

Hotel nice and clean, but when you need something from housekeeping, they will take forever.

Family_with_children

10/10

Exceptional

21 Jul 2026

Yareli

Partner

4/10

Poor

21 Jul 2026

Syed

Cut extra money car parking too cheap

2/10

Poor

21 Jul 2026

Debbie

We ended up NOT staying at the Showboat Hotel!! After standing in line for 2 hours to check in at 9:30 pm, we were told that the rooms were not cleaned and it could be 2-5 hours before any of the rooms were ready!! Are you freaking kidding me?!?!?! We were also bitten alive while standing in line! There were fleas all over everyone in line! I can’t tell you how repulsive the hotel was! I can’t even imagine how the rooms looked! We walked down to the restroom while waiting in line, just to come across human feces on the carpet in the hallway!!! This place was utterly disgusting!! I WILL NEVER STEP FOOT INTO THE SHOWBOAT AGAIN! Showboat used to be one of my favorite places to stay!! STAY AWAY!!! IT’S DISGUSTING!!!!!

Friends_and_family Family

6/10

Pleasant

21 Jul 2026

John

None

Friends

6/10

Pleasant

21 Jul 2026

allison

Only one elevator on orleans tower was working and our ice machine on 15th floor did not work so we had to keep going down to the 14th. The line for check in was pretty long so maybe a better process with that like a keyosk? When i asked for extra towels the staff responded \"no english \" so i pointed to them and was abole to get them.

Family_with_children

2/10

Poor

21 Jul 2026

David

We picked this hotel for the convenience of having the waterpark and kids activities under the same roof. The price was affordable, so my expectations were not high. However, this hotel ended up being far below my already average expectations. To start, the rooms are old, the carpet smelled like a damp mop, the furniture has cigarette burns everywhere. But to top it off, our toilet overflowed the first night and feces spilled onto the bathroom floor. We called guest services about the issue. One hour passed, and still no maintenance. 2 hours passed and nothing. My children had to go to the lobby bathroom to relieve themselves. Is not until my wife went in person to the front desk to complain. That's when engineering came to unclog the toilet. There's more, engineering only unclogged the toilet, housekeeping didn't clean the bathroom until the evening time. And even so, it wasn't cleaned properly, specs of feces remained under the sink. My worst experience by far.

Family_with_children

10/10

Exceptional

21 Jul 2026

Kirsis

🙏

Partner

10/10

Exceptional

20 Jul 2026

Joshua

Great stay. Thank you

Family_with_children

10/10

Exceptional

20 Jul 2026

Bernabela

Amabilty, patiently and friendly staff they always respond all my concerns and they have everything we need to make our stay pleasure, counters, security, the water park staff very helpful and professional...big thanks

Family_with_children

6/10

Pleasant

20 Jul 2026

Chris

Room was in dire need of renovation carpet was torn blinds were torn furniture for outside was old and damaged location great balcony was good except needing a good cleaning

10/10

Exceptional

20 Jul 2026

Angela

All the rooms need to be updated. The updated rooms were awesome. However, the older rooms was really disgusting. We had to change our rooms twice but once we got the new room, everything was awesome.

Partner

10/10

Exceptional

20 Jul 2026

Shameka

It was too old for me need renovation

Family_with_children

10/10

Exceptional

20 Jul 2026

Regjean

Good

Family_with_children

10/10

Exceptional

20 Jul 2026

Bridgete

Bourbon tower only

Family_with_children

10/10

Exceptional

20 Jul 2026

Bridgete

Bourbon tower only

Family_with_children

10/10

Exceptional

20 Jul 2026

Angelo

El Parking se paga aparte y si no pagas tenaumentan 30 dólares mas

Partner

2/10

Poor

20 Jul 2026

Erick

I booked two rooms—one for myself and one for my son. When we arrived on Friday, we went up to the rooms, but when we stepped out to get our luggage, my son locked the door with the key card inside. We went to the front desk for help; they told us someone would assist us, but no one ever showed up. We went back five more times, only to get the same response, so we eventually gave up and all stayed in my room. In short, I paid for two rooms but only used one. Upon checking out, we discovered we would be charged a $211 fee for not having the key cards—since they were locked inside the room and we received no help resolving the issue—and on top of that, there was a strong smell of marijuana everywhere.

Family