Jazz Hotel Penang

Malaysia , Penang
Penang, No. 1, Jalan Seri Tanjung Pinang 1, 22
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50 reviews shown

8/10

Excellent

26 Jan 2026

Cheng

Staff courteous, but check in rather slowl.
Room dimensions good
A little abstemious in provision of drink sachets. Towels could be replaced as showing its age

Friends_and_family Family

6/10

Pleasant

27 Oct 2025

Simon

Room key didnt work, cleaner let me in. Rather than send me a new key up, i had to go down. No juice in bar, could if got from another bar or restaurant. Card reader in bar not working had to send porter to room to pay. Pool bar unattended. Room service pizza terrible and cant put on room charge and again card reader issues.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Colin

Great hotel , very modern and clean
Superb location , close to local restaurants 👍

10/10

Exceptional

09 Oct 2025

Scott

Very nice room, very friendly staff. Good bars and restaurants nearby

Leisure Friends

6/10

Pleasant

05 Oct 2025

HONG-FU

The check in was very slow. The parking is a hassle, have to go to the front desk the validate the touch and go card everytime before going out. The worst experience is with the towels provided in the hotel, they were mostly yellowish (was white towel before) and a few even go a strip of blood stain on it. The facility is very nice, the room is nice and the bed is comfortable. I hope they make the improvement the the towel and parking and much much faster check in process. Thanks

Business_and_leisure

6/10

Pleasant

20 Jul 2025

Lay Hoon

Jazz Hotel Penang is new and nicely located by the sea side.
However, the quality and service of the staff need to be urgently upgraded.
The counter staff (an Indian lady named Nitriya) showed an cold face and unwelcoming attitude in handling the checking in. My credit card was charged without a word of informing me though I am standing right in front of the counter. The cafe served cold parties, fruits that precut and stored in cooler. Coffee machine was out of order, ran out of bean without restored. The staff in uniform (a man and a lady) played around at the counter, blocking the walk path. I have to wait until they stopped chasing each other in order to go to the washroom.

Business_and_leisure Friends

10/10

Exceptional

17 Jul 2025

Rajendra

Spacious rooms, wonderful breakfast, and excellent roof top pool and large quiet bar to sit in and read during the day.

8/10

Excellent

25 May 2025

Tong

Overall is good but 2 single beds don't have a chair or coffee table to relax or enjoy a cup of tea.

Leisure Partner

8/10

Excellent

25 May 2025

Tong

Convenient ,walking 5 mins walk to opposite supermarkets. 2 single beds don't have a sitting chair or small cofee table .

Leisure Partner

8/10

Excellent

05 May 2025

siew mee

My bath towels smell so so badly

Leisure Family

4/10

Poor

30 Mar 2025

Lee's

The hotel is nice. But not as comfortable as what the rating for this hotel. The parking said it was free. But we still end up paying additional charges on our own card. Which is very annoying. The parking staff need to learn how to speak English. Because this hotel is mainly cater tourists. English speaking would be helpful.

10/10

Exceptional

11 Feb 2025

Robert

A great hotel!

A great hotel! Friendly and welcoming staff, excellent facilities including rooftop pool and gym. Breakfast was very varied and plenty of it!

It was great location for us just 4 minutes from the beach and some decent walks along the sea. Grab cabs were frequent and regular for the trips into George Town old district and very reasonable!

I would stay there again and recommend it!

Partner

6/10

Pleasant

28 Jan 2025

Mary

Good Overall

The best part of the hotel is their lobby. The room was peaceful and quiet but the bathroom water flooded the bathroom when the water was let out. Their lobby and reception staff were extremely helpful and kind.

8/10

Excellent

10 Sep 2024

Kin Peng

Good product & service.

Cool vibes all round.

Leisure Self

10/10

Exceptional

24 Feb 2024

Harry

Very attractive high rise with a great view of the sea. Very safe area, close to a marina with many dining options

Leisure Self

10/10

Exceptional

27 Jan 2024

Michael

Fantastic hotel in a great location with very attentive staff. Highly recommended

Self

8/10

Excellent

01 Oct 2023

Adnan

Location & nice view

Leisure Partner

10/10

Exceptional

04 May 2023

Craig

Good location across the street from mall with large food court, pharmacy, shops, etc. Also easy walking to waterfront and Straits Quay marina, food and shops.
The hotel offered a very good breakfast buffet and made to order omelets and other offerings.

Leisure Self

8/10

Excellent

30 Apr 2023

Chi

Nice and kind staff, clean but gym needs air conditioning

Leisure Self

10/10

Exceptional

30 Apr 2023

Kent

Room is spacious and clean. Staff are friendly, helpful.

Leisure Family

6/10

Pleasant

25 Feb 2020

IAN

Returning Guests Not given Due Recognition

We are Returning Guests and return on an almost monthly basis. My Wife was really upset when we were not given our usual room, but instead were given a room facing a block of flats (Therefore Compromising our Privacy) even though I had paid for a Suite Room. We had had a bad experience at such a room, so my wife was pretty unhappy!
The Duty Manager then acted like he was doing us the biggest favour hen he gave us a same type of room we usually paid for, but charged us MYR 100 per night. Shameful treatment for returning guests!
I was also denied a later checkout and they wanted to charge me again for this, so I just checked out at 9 30 a.m.instead of the requested 2 p/m/ which caused me and my Wife much Inconvenience. Not so happy with them this time...

Business Partner

8/10

Excellent

18 Feb 2020

Verified traveler

Jazz hotel is spacious and it's fairly new! It comes w bathtub! However, tbe location wasn't fantastic as it require 15mim drive to Georgetown and there's nothing nearby except for a super old mall just opposite. Jazz hotel itself has pharmacy and happy mart which makes things convenient for us to get our necessities. Housekeeping wasn't with standard. Some days they change towel for you, some days they don't. They don't even replace toilet rolls! We have to ask for it.

Leisure Family_with_children

8/10

Excellent

02 Feb 2020

Verified traveler

VERY GOOD AND ENJOY WE WILL BACK AGAIN , GOOD GOOD GOOD

Business Family

8/10

Excellent

21 Jan 2020

Mustafa

Nice hotel ,clean and comfortable,
No wide variety of food.

Business Self

10/10

Exceptional

19 Jan 2020

Verified traveler

Hotel is new, clean, simple. Convenient to supermarket tesco.
Foods not fresh, a few of us had diarrhea. Swimming pool water needs regular cleaning. My body itch after the swim.
overall is good and only it is away from town.

Leisure Friends

10/10

Exceptional

11 Jan 2020

Verified traveler

Limited parking for hotel guests in first few floor

Leisure Friends

8/10

Excellent

05 Jan 2020

Verified traveler

The hotel staffs are friendly and good service. 👍

However, the phone in the room is not functioning and I can’t make call to the receptions or housekeeping when I need something.

Also, hotel should provide more tv programmes / channels for us to staying in the hotel for few nights.

Leisure Partner

8/10

Excellent

01 Jan 2020

Verified traveler

Overall pleasant stay, but breakfast spread do not impress me.

Leisure Partner

10/10

Exceptional

30 Dec 2019

Gary

Staff is helpful and hotel cleaniness is tiptop..Location is just 15mins drive to Gurney Paragon (Grab = RM15), just opp.Tesco.

Leisure Partner

6/10

Pleasant

30 Dec 2019

Junfook

Kids feel disappointed with swimming pool

Overall as below:
1) Front desk service are super good.
2) Room are comfort and clean except bathroom design which waste water flow are not in good condition.
3) swimming pool are ;
- size just nice
- depth too shallow
- water with many dirt/ particles

Friends_and_family Family

8/10

Excellent

20 Dec 2019

poon

Everything was great except the shower. The hot/cold knob not controlling the hot water well. Front desk can be improved by having more seniors there as the juniors are not well versed.

Leisure Friends

10/10

Exceptional

18 Dec 2019

Tan

This is my second time stay, staffs are very friendly and helpful, I have pleasant stay.

Self

8/10

Excellent

16 Dec 2019

Verified traveler

It's New Hotel, Clean, Great Price.
but is quiet noisy...

Business Partner

10/10

Exceptional

07 Dec 2019

Verified traveler

Room service menu can have more variety.
Thanks alot

Leisure

8/10

Excellent

06 Dec 2019

Loan

All tat Jazz

The Check-in in was swift and welcoming. I enjoyed my stay and liked the room especially when there’s a bathtub in the toilet. Complimentary soft drinks in the mini bar is a plus. It’s a pretty new hotel so everything looks clean n fresh. the decor and pipe in music are all themed to the Tune of Jazz, I wonder why 😂

Business

10/10

Exceptional

03 Dec 2019

Verified traveler

I like my stay at this hotel, the hotel room is big, new and clean but it is not located near town. But is fine for me as I just want to stay at room and relax. The breakfast is good and there is a Japanese restaurant in hotel offering 20% discount to in house guests. Worth for the food.

Leisure Friends

8/10

Excellent

23 Nov 2019

Verified traveler

Hotel Staff are friendly, pity that i didn't utilise the facilities. Not sure if the room temperature is centralised as I can't seem to change the temperature in my room.

Other than that, all is good.

Leisure Partner

10/10

Exceptional

08 Nov 2019

Johnjenin

Good,clean,sempoiii

Leisure Partner

10/10

Exceptional

06 Nov 2019

Noel

Overall satisfy, staffs friendly and good location. Only one point that the towel bit dirty.

Friends_and_family Family

8/10

Excellent

03 Nov 2019

Albert

Like: Jazz Bar
Dislike: Aircon in the room too cold despite high temp setting and preset TV volume too loud

Leisure Self

10/10

Exceptional

29 Oct 2019

Verified traveler

Great place to be
Will come back
Staff is friendly and caring

10/10

Exceptional

26 Oct 2019

Verified traveler

🛫The hotel offers much more than what it charges you. The rooms are splendid and the bathroom facilities are unmatched. The staff are generally very kind and responsive. My only complaint was about the gym. It meeds some improvement. Overall I strongly recommend this hotel. The location is great and close to many shopping malls and well served by public transport.

Leisure Self

10/10

Exceptional

23 Oct 2019

Verified traveler

overall very good. recommended

Leisure Partner

10/10

Exceptional

12 Oct 2019

Verified traveler

Not much to say about this place other than it was awesome. The staff were super professional, the service was amazing. Breakfast selection in the morning was huge with a mix of both western and eastern tucker. The staff couldn't do enough for us. We were 4 aussie fellas well out of our normal holiday digs.
There is a laundry 3 doors down from the hotel to do washing, it cost us a couple of dollars to wash and dry 10kg.
nice bar complex just up the road to with and watch the boats, and footy if needed.
If you are heading to Penang and want value for money with 5 star service book the Jazz.

Leisure Friends

8/10

Excellent

02 Oct 2019

Verified traveler

Clean room and quit. No hangers for closes or closets in room.

Business Self

10/10

Exceptional

28 Sep 2019

Tony

Good location close to our friends and convient to malls

Friends_and_family Partner

8/10

Excellent

13 Sep 2019

PETER

ALL THAT JAZZ 🎶🎼🎵🎺🎷

Staff are helpful, l arrived and asked for an upgrade to a Seaview room and they got it arranged. Check in was slow and l was hungry so my friend and l headed straight to the Japanese Restaurant. See photos, great staff very knowledgeable man who served us. Food quality was OK, Asahi Beer was a rip off RM 26 per can. Rooms were spacious trying to be different with the Shmpoo in tubes etc. Overall good value for money.

BREAKFAST
Not a bad selection at all adequate.
The coffee machine was slow, but the waiters offered to deliver it to the table. Overall a pleasant stay👍👍👍😁

Friends

10/10

Exceptional

02 Sep 2019

Thiam

Great hotel, great value for money.

Great hotel, everything was superb from the check in, to the wonderfully appointed room, the excellent breakfast buffet, the free parking to the friendliness of the staff.
This is the best hotel I stayed in Penang. That is if you're not after a beach holiday. No beach in sight.
For me no issue, but for others possibly a drawback.

Self

10/10

Exceptional

28 Aug 2019

This is a great place to stay...clean, very nice ambience, extremely polite and helpful service staff, the spread for breakfast is wide, spoilt for choice and definitely scrumptious... a great place to start the First important meal of the day!!

Leisure Family

10/10

Exceptional

14 Aug 2019

wheelersgate

Hidden gem in the city

Exceptional clean and new.

Family