Luxfort 118 Service Suites

Malaysia , Penang
PENANG, 118 Island Plaza Jalan Tanjong Tokong
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50 reviews shown

10/10

Exceptional

08 Jun 2022

vin

Nice place to stay, highly recommended

Leisure Family_with_children

10/10

Exceptional

01 Dec 2021

Gerry

Mid Week Romantic Sneak

Beginning with communication from Jason alerting us to early check-in to checkout the next day, everything is fine. We wish we would have discovered this location sooner. We enjoyed the comfortable room complete with amenities. Despite being in a room facing the Tanjong Tokong road our room was surprisingly quiet. Lunch at Ido Ichi in the building then dinner just across the street at No Eyed Dear. 2 of our favorite restaurants made our day & evening complete.

Partner

10/10

Exceptional

25 Jun 2020

Ben

It's a nice and well-equipped property. Though exterior it kind of look like and seasoned building, but accommodation is well maintain and updated. Also, I accidentally left by daughter's favourite water bottle after checked out. The reception is kind enough to help me ship the bottle back to me safely. Kudos!

Leisure Family_with_children

10/10

Exceptional

04 Jan 2020

Donna

Great service at check in Apartment and pool very clean Great location Bus to most parts of Penang leaves from front of building Supermarket coffee shop chemist Money changer in building ATM across the road Highly recommend Omara on front desk was so lovely

Partner

10/10

Exceptional

05 Dec 2019

Verified traveler

have been staying there for 2nd time, Customer service officer provided good services and support. I like the washer with dryer facilities.

Leisure Family

8/10

Excellent

30 Jun 2019

Jenny

Very good services from the counter but no room services. I am pleased with the customer service by one of the lady colleague. She is very helpful.

Might think of providing some Room Services like clearing the rubbish and changing the bath towel.

Leisure Family

8/10

Excellent

29 Jun 2019

Verified traveler

everything was okay :)
clean
friendly people,
good swimming pool....

Business Partner

8/10

Excellent

28 Jun 2019

Rob

Good location.Amenities were good.
Reception was helpful and friendly

Friends_and_family Partner

10/10

Exceptional

15 Dec 2018

Chi Che

Good

Reception is really helpful & room is clean & comfortable.

8/10

Excellent

24 Aug 2018

Ai Ling

Routine trip home away from home.

Trip back home. Place was great as usual.

Partner

8/10

Excellent

02 Jul 2018

sophie

Spacious for family

Spacious room and big kitchen for 4 people stay or a small family members. Cold Storage and lots of restaurants nearby all in walkable distance. Toilet paper can have more for comfort for the tenants next time if possible . Tight security system so it’s very safe to stay there. It’s very near to go to town as well and to the quay . Overall very good experience to stay , will book the same place in future if travelling to Penang next time

8/10

Excellent

25 Jun 2018

Good value but at some price

I did not stay long enough to be able to claim that I can truly assess the quality of Luxfort 118. But long enough to note that access is a major problem for anyone with any handicaps. There were too many steps to get to and from the elevators to our car. Getting hot water was an issue because I kept forgetting that it is not \"on tap\", I had to hit the button 5 minutes before use. The place is quite far from the historical area of Georgetown.

4/10

Poor

31 May 2018

Verified traveler

Mixed feelings

Agree with other reviewer. My room was dark and felt like a bunker. One window total and it was in bedroom facing a wall. 5th floor rooms are near pool but also have a walkway around the perimeter making it unsecure to open windows. Very limited tv options in English. I liked the location as it is more residental and a short bus ride away from major shopping but empty mall was bit creepy. Lady at checkin was very friendly and helpful.

10/10

Exceptional

21 May 2018

Verified traveler

Excellent property for young children

We booked a double bed with an additional pull-out mattress for the kids, and as we've stayed here before we were upgraded to an apartment with two beds (one in the bedroom, one in the main living room). Additionally, we were given a room that was right outside the pool, which was ideal for the kids. We spent a lot of time at the pool, which has a large sunny area but also lots of shade for young children. The condition of the apartment itself was excellent, it had everything we needed. The lady that met us when we arrived (and who we've met before when we stayed) was very welcoming and helped make the stay even more enjoyable. Add in the Cold Storage in the basement that's open until 10pm, the free parking (make sure you let them know beforehand if you need to park), and it amounted to the perfect place to stay. We'll definitely stay here again next time we're in Penang.

10/10

Exceptional

27 Apr 2018

Stefan

Very comfortable suite with a great view.

Comfortable and pleasing stay with very obliging staff. the pool was very enjoyable and clean as were all facilities.

10/10

Exceptional

20 Apr 2018

Shane

Great value, excellent quality

We found this property to be of a great standard for the price paid.

We are a family with two young children. The main bedroom we left for the kids, so we could stay up a little later. All apartment fittings are new and are great quality.

Car parking directly underneath, along with a great supermarket. A couple of cafes for a coffee. We caught Grabs into Batu Ferringhi at night. Super easy.

Pool and spa are really clean and awesome lookout.

Staff were really friendly with great communication.

I'd highly recommend this property and we'd certainly stay again.

8/10

Excellent

26 Dec 2017

Raymony

Nice & Clean.

Staff are very polite & helpful. Automatically arrange 2 booking rooms next to each other.

10/10

Exceptional

27 Nov 2017

Bhaskaran

comfy stay.

it was good and comfy.

Family

6/10

Pleasant

08 May 2017

Alex

Nice Rooms, clean, convenience to town, but smelly

The room location is just nice to me, room are clean, but little of smelly. generally it is fair deal.

10/10

Exceptional

26 Mar 2017

Nurshuhada

Feels like home.

Thanks to excellent service provided by front desk officer, Mdm Omera, our check-in was done quickly and smoothly. Room was excellent with huge spaces, beautiful view and wonderful cleanliness. With house appliances available such as washer, dryer and stove, it made the whole stay very homely. A plus point was the great WIFI connection.

Family

10/10

Exceptional

10 Feb 2017

gary

Penang Getaway

Very nice facility that was clean and secure.

Family

10/10

Exceptional

03 Feb 2017

Verified traveler

In terms of facilities, I can said fantastic and excellent. The only drawback is the speed of WiFi, normal surfing is okay, but not suitable for video.

Anyway will definitely come back again.

P/S: Location is strategic also, near to Tesco, Cold Storage and Gurney Shopping Mall.

10/10

Exceptional

15 Jan 2017

Verified traveler

Excellent Service Apartment

The staffs are very helpful and friendly. Thanks Omera for the assistance throughout our stay.
This service apartment is excellent. Good location, many eateries around and safe in security. My Dad loves it's clean and beautiful swimming pool at the 5th floor.
Perfect!

8/10

Excellent

30 Dec 2016

Verified traveler

Great apartment, clean and helpful staff. Good location although shopping mall it's located above is almost totally deserted. Cold storage supermarket is excellent though.

8/10

Excellent

28 Dec 2016

Verified traveler

The hotel management is friendly & helpful.
Suggest the shower head to be removal with hose, rather than fix on the wall.
Suggest daily cleaning & mopping of the floor.

Family

4/10

Poor

24 Dec 2016

Fok

Most of the shops have closed down. It is like a ghost town.
There is only a window in the bedroom. No window at living area

Family

6/10

Pleasant

20 Dec 2016

Azizi

Clean & Reasonable

It's good for short stay traveller 1-2 weeks as facilities include kitchen, washer and dryer.

Family

8/10

Excellent

18 Dec 2016

Silas

Good location and amentities

Great location about 20 mins walk to Gurney Plaza, got a Cold Storage, Guardian and good Japanese restaurant, all just downstairs. Plenty of eateries nearby too and easy access to public transport. Uber is convenient and a typical trip to Gurney is just 3-4 ringgit and I booked it to the airport for about 30 ringgit.

8/10

Excellent

14 Dec 2016

Hotel in shopping mall

It is a pleasant stay for my family. The location is near Gurney shopping center and lots of eating places too.

6/10

Pleasant

24 Nov 2016

Tan

Good location but far from town

It is near to Gurney Drive but far from beachside and Georgetown.

Partner

8/10

Excellent

07 Nov 2016

Sam

Nice place which surrounds with restaurants

Nice place which surrounds with restaurants and food stalls. But a little far from Town area

8/10

Excellent

31 Oct 2016

Verified traveler

Convenient Hotel

Great Stay and very convenient with cold storage at downstairs

Family

8/10

Excellent

02 Sep 2016

Verified traveler

Very spacious and clean room. Need improvement on the bathroom.

8/10

Excellent

01 Sep 2016

Verified traveler

Nice service suites

I would recommend the family suites for thoese who travel with family as it provide ample space and best thing is they provide washing machine and dryer. Anyway i think they can improve in their parking services. They should provide parking card access rather than paying the tenant cash on parking entry.

10/10

Exceptional

14 Jul 2016

Verified traveler

Great location

Arrived by taxi had a little difficulty locating the reception as it was tucked away from main thorough fare. With 2 suitcases it was a little struggle with steps toward the lift. Otherwise all is good with excellent location and facility

8/10

Excellent

12 Jul 2016

lin

Excellent location & cleanliness

Although on a highly price side but very clean. Please continue to maintain good efforts.

10/10

Exceptional

07 Jun 2016

Verified traveler

Really nice hotel has a lot of conviences

Enjoyed Penang! The people and the food are great. We had a medical visit and shopping.

10/10

Exceptional

10 Feb 2016

Daishiny

Stay was great and i went with a family. They actually have upgrade our room to family room. I really appreicate it. It was so nice of them. I enjoyed my stay and will definetly come back to stay here again.

Family

10/10

Exceptional

05 Feb 2016

Verified traveler

good stay

Front desk was extremely helpful. very good, well-equipped rooms. near the beach, good location within mall and supermarket. great value. huge suite.

Partner

10/10

Exceptional

12 Jan 2016

winnie

Pleasant stay.

Very comfortable and clean. Staff very pleasant and helpful. Parking is a breeze. Very happy I found this place. Will definitely be back.

Family

10/10

Exceptional

29 Nov 2015

Ms. K

Great

Great room size. Lovely receptionist. Loved having the washing and drying machines in the room. Overall it was great. Really loved it.

Family

10/10

Exceptional

03 Sep 2015

Wong

very nice stay

Really comfortable bed. Clean & Friendly staff.

Family

8/10

Excellent

03 Sep 2015

Wong

Excellent

Room very clean, this is my 2nd time stay here.
\"I will certainly stay there again in my next trip.\"

Family

10/10

Exceptional

12 Aug 2015

Tan

Good and clean hotel. Will recommend to friends

Very clean hotel. Specious room. We were 5 persons stay for a night. The studio came with 1 king bed and 1 queen bed. Jason was very nice to prepare a fold-able mattress and extra blanket and pillow for us. Only disadvantage was the studio only have one washroom and 5 ladies got to q long for the washroom.

Family

8/10

Excellent

04 Jul 2015

Helen

Very spacious 1 bedroom apartment, with seaviews.

This was a self-catering, fully contained 1 bedroom apartment, it was very spacious and had everything we needed for our stay. The location was very close to Gurney Plaza but we had to take a taxi there each time. There was a street 'foodcourt' close by too. The room was quiet, except every day at 5.45am and 4.45pm, right next door, there were loud Muslim prayers that went on for 2-3 minutes each time..

8/10

Excellent

16 Feb 2015

Lee Choo

5 Star comfort n convenience!

Its not 5 star, but staff r really nice n kind. We did not have any problem looking for the place cause they sent a nice Chinese driver to pick up all up in a normal van for RM70. For us its good enough. NOT ultimate but good enough comfort cause beds r good but only thing is that the pillows r too soft. lots of food n shopping nearby no prob w grocery too... they also offered 1st round of snacks for free! Such sweet gesture but alot of 5 stars hotel paying at such high price would charge u for those snacks!. Washer n dryer right in ur room, all channels including disney for kids! Thats awesome! Pool is small n cold, really cold... but that dont bother us!

Family

8/10

Excellent

20 Dec 2014

ray

Good service apartment

Integrated shopping mall and car park. Good for families

10/10

Exceptional

19 Dec 2014

Nice hotel with the necessary ammenities.

Check in process was fast. Early in the morning on my arrival day, their staff, Ms Dashna sms me checking with me on my arrival time. I was very impressed with this because none of the hotels I have stayed with ever done this before. Upon arrival, I immediately got the keys and Ms Dashna personally brought me up to the unit and explained on the basic ammenities and functions for the unit. Although there is no daily housekeeping, when I called for my soiled towels and floor mat to be changed, it was attended to immediately. Overall I have a very nice and pleasant stay. Thanks to the hotel staff and keep up the good work.

8/10

Excellent

03 Nov 2014

Arun Buriwar

Good Appartment close to Bus Stop

Luxfort 118 Service Suites are loacted at Island Plaza a good location just in front of Penang public transport Bus Stop. Siutes are well maintained and with all good amenities. You can travel comfortably by thes public transport bus for Airport as well as to all other touorist places.

10/10

Exceptional

13 Jul 2014

Nafang

friendly owner with big and spacious rooms

We had a great stay in the apartment.The hotel staff jason offered to give us a ride from airport which is a very kind move. He even gave us the suggestions on where to go and eat. The apartment is very big, spacious, well equipment. The kitchen has everything if u wanna do some simple cooking. washing machine and dryer is a bonus. Convenient for family stay as cold storage is just found below the apartment. Love the stay in luxfort 118.