Name: Profolio Straits Quay
Address: 3H 1 2 Straits Quay, George Town, 10470, MY

2/10

Poor

20 Feb 2026

Bavane

The descrfiption mentioned there is hot tub. that is the only reason why i booked this room - for my son. But when i c hecked in, there was no hot tub. When i checed with the agent, she said it's not her problem. previously there was a hot tub, and then they removed it which was obviously a lie. Furthermore she was rude, even before i said anything she became so defensive and said its not her problem. you want to complain, go complain to Hotels.com, this has nothing to do with me.

10/10

Exceptional

27 Oct 2024

Nichakorn

This is more nice room , I feel impressed so much and I will be back and visit again 🙏

Leisure Family_with_children

10/10

Exceptional

01 Jul 2024

Azfar Nik

The view is outstanding..

10/10

Exceptional

15 Jun 2024

Leung

The property is quite unique in its surrounding close to the sea and with different shops and eatery.

Leisure Family

4/10

Poor

16 Nov 2023

Brian

The electrical breaker kept tripping on the master bath water heater. So I could not use that bathroom. In using the other bathroom the shower is stopped up and so a quick shower so it didn’t flood into the bathroom.

Business Self

4/10

Poor

19 Oct 2023

Andrey

The place is dirty and maintenance is overdue.

Towels are torn.

Pillows have brown stains.

Leisure Family

2/10

Poor

13 Feb 2023

Sandra

This property needs a good clean, repair work and paint.

4/10

Poor

29 Jun 2022

Lee

I was not goven a pool view room as advertised on my booking. When rung up the given straits quay property contact , staff was not friendly dued to the booking was not direct from them. Room was dirty , bathroom has cockroaches , wet towels still left in the washer. I was very disappointed .

Leisure Self

8/10

Excellent

10 Nov 2019

Verified traveler

Still got some rubbish and stuffs didnt finish cleaning up, apparently some closets still got owner stuff in it.

Friends_and_family Family

8/10

Excellent

17 Jul 2019

William

Profolio Suite

The first day we had no hot water. The main bathroom was repaired on the second day but the en-suite took several days before we could use it. The TV uses an Android box that had no instructions. 327 channels but no guide and the box had to be reset about 3 times each night. Until we got the manager up we could not see anything but a black screen. A guide to the TV, oven and other items in the room would be useful. Ken the manager was approachable, friendly and helpful but often was off site. The room was comfortable if not a little dated in furniture. The bathrooms (when we could use them) were very up market and luxurious and definitely the highlight of the room. Mattress as is usual in SE Asia was like a rock. Fridge was a good size and very cold but noisy. Microwave is very basic. Oven and hot plates worked ok but took some experimenting without instructions. The air con and fans were very efficient. Second TV in the en-suite was useless. Room is serviced 3 times a week and the washing machine supplied is fine and the balcony was adequate to dry clothes.

Partner

8/10

Excellent

17 Mar 2019

Sharon

Communication with property manager was good. Apartment was spacious and clean. Pool was nice and big. Small supermarket, eateries and other facilities available on the property.

Friends_and_family Family

8/10

Excellent

21 Dec 2018

Chuah

Profolio - Straits Quay

This unit was good for the price that we paid. Very comfortable and good location. The only minor setback is that the shower areas in both bathrooms can be a bit cleaner to truly make this unit outstanding. The owner did send the cleaners to try clean up the shower area upon our request.

Family

8/10

Excellent

14 Nov 2018

Zahira

The view awesome. Owner very good. Will repeat.

The view awesome. Owner very good. Will repeat to stay here again

Family

8/10

Excellent

08 Nov 2018

Verified traveler

All was good.
1) th oven short circuit as it cuts off.
2) suggest to have microwave, would be convenient to heat up food.

8/10

Excellent

02 Nov 2018

Verified traveler

The beds were comfortable and the shower nice. This is not a hotel and there is no staff. Couldn't access the pool or fitness center. Its more like a condo you rent from a private person who doesn't leave you their contact info. The refrigerator was not plugged in, warm and stinky, and no way to plug it in. The stove top was dirty. So we didn't use the kitchen at all. The room was nice but it wasn't what we thought we were getting.

8/10

Excellent

16 Oct 2018

Verified traveler

Liked the quiet serenity with sea view. Place was well equipped.

10/10

Exceptional

21 Sep 2018

Aravindra

It was good stay! Awesome view and comfortable place.

Friends

10/10

Exceptional

19 Aug 2018

Jason

The Hidden Gem of Penang

Our stay here at Profolio @ Straits Quay was one of biggest highlights of our trip. Ken was unbelievable... so nice, very cordial, friendly, helpful, and most of all respectful. This was a definite top notch spot and stay, and we will be back real soon. The area has many resources, includIng a 7-11 around the corner and Tesco down the street that closes at 1am. Its not far from all the attractions, and you can go almost anywhere from there via Grab, very affordable. The accomodation is very roomy, spacious, and comfy. It is situated inside a mall, yet it is very private and secure. Make sure you call in advance to make arrangements to meet with owner. At this point, it would also be a good idea to arrange for airport pickup with owner, if needed. Once you have those squared away, you are good to go. Penang is a wonderful place, including its people... who are very proud of their city. You will definitely enjoy, and booking this place gives you a worry free vacation. Have fun!

Family

10/10

Exceptional

05 Jul 2018

Ravi

Amazing place close to beach and restaurants.

Had great time during our stay and comfort was Awesome.

2/10

Poor

03 Jul 2018

Peter

Don’t stay this place!