Name: Novotel Mulhouse Bale Fribourg
Address: Rue des Cévennes, Sausheim, 68390, FR

8/10

Excellent

31 Jan 2026

Christopher

Clean and functional. Handy stop if heading south to Switzerland and Italy.

4/10

Poor

13 Sep 2025

CAROL

Very disappointing

My wife is coeliac, and must have a gluten free diet. Despite fully informing the hotel, a mistake was made in the restaurant, and my wife felt very ill at 22.00 and was very sick all night until 04.00. There was no reply when telephoning the reception desk for help with clearing up the mess, despite advertising 24 hr manning. At 07.30 with next to no sleep and my wife still feeling very poorly, I advised the manageress. 24 hours later, she contacted me to confirm their mistake and offered a partial refund of accomodation and dinner. As I had booked with Expedia, the refund only covered part of my payment due to the commission paid by the hotel. I was still charged for breakfast despite neither of us having anything to eat. The room was ok, but the bathroom was poor, with no plug or grid in the sink, which was blocked, smelly and very dangerous for losing a ring or toothbrush head in an unprotected hole.

Partner

8/10

Excellent

11 Jun 2025

Luciano

Would have been nice to have coffee in the room we had a kettle but nothing to go with it tv viewing was very poor

Partner

10/10

Exceptional

04 Jun 2025

Andrea

Good place to stay, very family friendly oriented environment

4/10

Poor

30 Aug 2024

Inayatullah

No Airconditioning,
No room service.
Staff never picks call, always you have to go to reception.
No lift in hotel you have to carry your heavy bags on stairs. No support from staff.

Leisure Family_with_children

8/10

Excellent

02 Jan 2024

Askaridis

An unpleasant smell in toilet ,excellent breakfast ,clean big room with comfortable double bed and a not so warm réception!Overall a good impression of our stay in this hotel.Only some details to improve!

Leisure Family

10/10

Exceptional

27 Nov 2023

Soufiane

clean and friendly hotel.

Business Family

2/10

Poor

01 Jul 2023

Jorunn

Terrible food offered

Looked forward to \"French cuisine\":
Horrible quality at the Brasserie.
Dinner: Steak uneatable/unchewable even after 2nd try.
Breakfast: Uncooked bacon and scrambled eggs like porridge swimming in water.... (How do you kill an egg...?)
Room/hotel: A bit tired, but ok. No kettle, no fridge.
Parking: VERY secure and spacious parking.
Pool: Ok, but shower b4 getting into the pool did not work.
Ps: I travel a lot, retired now from a Quality Mgr for large travel chain (part of Expedia) - and this is the 1st BAD review I'm making...

Partner

6/10

Pleasant

02 May 2023

Verified traveler

Very Bad ..

Imagine if u have luggage and no lift then your room at 2nd floor..

Friends_and_family Family

4/10

Poor

18 Sep 2022

Helen

This is not Novotel standard

This is not the usual Novotel standard - the manager was too busy on his laptop to notice we had arrived and then we had to stand and wait until he was finished (the reception) is a table in the middle of the dining room…our food order was wrong and not very good….

Friends_and_family Family

6/10

Pleasant

06 Sep 2022

lene

Unwelcoming and worn down hotel

A very arrogant and unwelcoming check in. Impossible to locate check in staff, was shown to a person looked like another guest working on his laptop, who only replied with a “qui”??? Really the worst service I’ve received on any hotel for a long time!
Also a very worn down hotel, which in my opinion doesn’t match what was promised.

Friends_and_family Family

2/10

Poor

10 Jul 2022

Jean-Benoit

We arrived at the property after driving the whole day 800km, we arrived with 2 young kids (3yo and 1yo).
The lady at the reception was very friendly and knew we had a long journey.
She explained me everything and informed me about all the possible options (amenities, dinner and activities).
I take the card and go for the room, at the end of the a veeeeery long corridor, as I saw that they had many guests I can understand that we have the last available room (I booked the day before).
We could not enter the room because the card was not working, back for a long walk to the reception leaving my wife with the kids.
They update the card and finally we can open the door to discover that the room is laready occupied, there was inside the room, a stroller, some clothes and food, so apparently a family was already occupying the room.
Back again to the reception to explain the situation.
The lady at the reception apologized but not really in a customer/traveler service way.
She gave us immediately a new room, on the first floor in a property with no lift.
So We are with 2 exhausted kids, a stroller, luggage and a stair to climb with all this, this was not really a good experience.

Plus : The property looks nice, it's really a property family friendly and there was a lot of families with kids so we felt comfortable. I would not recommend the place for singles or couples without kids as there is almost only family with kids and tourist groups so it can really noisy in the common areas

Leisure Family

10/10

Exceptional

16 Apr 2022

mellorie

Great!

Family_with_children

8/10

Excellent

08 Jul 2021

Yves

Good hotel

Difficult to find the reception... otherwise staff friendly.
Nice garden with swimming pool.
Safe parking.

Friends_and_family Family

8/10

Excellent

09 May 2021

Darren

Very clean and comfortable

Business

6/10

Pleasant

25 Aug 2020

KP

Family stay to visit cite d'automobile

Overall atmosphere of the hotel is good, there is a pool, nice area for kids and a playground, the rooms however are not up to Novotel standards and would be more appropriate to be ranked as 3-star hotel. The only exception in the room is the 50\" LCD television

Friends_and_family Family

6/10

Pleasant

08 Aug 2020

Mathieu

Social distancing

Social distancing difficult to respect while the hotel keeps on providing continental breakfast buffet as usual without specific measures except hand gel.
Most of the hotel recently visited had adapted their breakfast offer: individual packages, thus with a limited offering, but with consideration of social distancing.

Partner

6/10

Pleasant

19 Jul 2020

Kenneth

Good service

Good service and practical accommodations, but state of rooms poor and unwelcoming.

Friends_and_family Family

10/10

Exceptional

19 Jul 2020

Jason

Nice hotel with plenty of parking. Room was exactly what I’d expect from a Novotel - light, airy and spacious.
Had dinner sat outside - good menu and great food.
I’d definitely return here.

Business Self

8/10

Excellent

09 Jan 2020

Verified traveler

Novotel Mulhouse Bale Fribourg Review

Convenient location if you're heading back on the freeway. The restaurant was surprisingly very good and the service was great. The hotel is pretty basic as expected from a Novotel but we had no concerns and the staff was pleasant.

Friends_and_family Family

8/10

Excellent

27 Aug 2019

Paul

Nice overnight stay

Nice enough stay, Service could be a little better. Long wait to be served at the bar and then a barmaid who never smiled or looked like she wanted to be there

Friends_and_family Family

6/10

Pleasant

13 Aug 2019

Verified traveler

The Room was as expected from a Novotel, was basic, clean and neat - perfect for a nights stay. We were out of town and had been driving all day so decided to stay at Novotel for dinner, the food was appalling!

Leisure Family

10/10

Exceptional

16 Jul 2019

Andrew

Great breakfast buffet!

Great hotel for a pass through. I pre-purchased the breakfast option and am so glad I did. I am from the US and the majority of breakfast buffets there are horrible and not worth eating even if free. This Novotel was amazing and I am not kiddding when I say I would go there simply for the breakfast.
It is rated as a 4 star and I think ratings are different over here perhaps. In US it is a very good 3 star...very clean room with fantastic service but on the small side. Hope that helps

Partner

6/10

Pleasant

10 Feb 2019

David

Expensive for an average hotel outside of town in an industrial estate. Rooms tired, restaurant choice limited.
About 50% more than I would expect to pay for a basic but adequate hotel.
However the nearby Cite De L'Automobile is fantastic.

Partner

6/10

Pleasant

22 Aug 2018

Graham

Convenient for motorway

Staff amenable second bed in family room needs upgrading.

4/10

Poor

01 Apr 2018

Verified traveler

I had an issue of the staff serving the wrong drink at the bar and then trying to charge me for it. Promises to take the charge of my bill were made but it was still there on the bill when I checked out. I equally I asked about restaurants in the area and the staff would only promote the hotel restaurant.

Overall hotel facilities are nice, staff are not helpful... Shame.

10/10

Exceptional

20 Aug 2017

Varunjeet

Pleasant

Good value for money. Very hospitable services at breakfast !

10/10

Exceptional

09 Aug 2017

Verified traveler

Lovely staff

I knew the local area was not good, so it was no problem for us as we had a car. The staff were all super polite and really friendly and helpful.

Family

10/10

Exceptional

08 Aug 2017

Osman

Nice hotel

Nice hotel in a quite location. As the weather was good my kids enjoyed the swimming pool.
The breakfast buffet was great.

4/10

Poor

06 Aug 2017

nic

Very disappointing

We have stayed at many Novotel hotels in the past as a family of 4 and this hotel is much the same as the rest except that the air con did not appear to be working in the hotel rooms (I heard several guests complain about this). The main reason for the rating was due to the receptionist, I had booked (as I always ) do a double room with sofa bed but had only keyed 2 adults when booking, I have since discovered the price for the room is the same for 2 adults as it is for a family of 4. As the booking only said 2 adults I had to pay for a second room and there was no flexibility/discretion used to allow us to pull out the sofa bed for our 2 children to use, consequently the overnight stay cost us double what it should have done.
It is worth noting that the hotel allows pets so not good if you suffer with allergies and don't like eating your breakfast with dogs on the table next to you!
As a comparison we stayed the following night in a hotel in Milan with 2 interconnecting rooms which was far superior and half the cost of this hotel.

10/10

Exceptional

08 Oct 2016

Damien

Friendly and efficient staff. Quiet place.

Polite and friendly staff, front desk, restaurant, breakfast and bar are all much customer satisfaction focused. Quiet place to stay and huge supermarket nearby. Rooms are clean and quiet. Will return there for sure!

10/10

Exceptional

28 Aug 2016

Verified traveler

Smart hotel with great facilities

Good hotel, smart and lovely pool though a hair dryer and proper mugs (or even paper cups) would have been so much better without much extra expense. Trying to drink coffee out of plastic cups was a nightmare.

8/10

Excellent

17 Jun 2016

Robert

Comfortable Hotel

My only complaint is that we stayed here on out way back from our holidays and when we came down to breakfast it was obvious that a coach party had already had there breakfast and the amount of choice of food was very limited as nothing had been replaced and we could only choose from what was left, rather disappointing.

Partner

6/10

Pleasant

16 May 2016

Peter

A bed for the night.

A very standard Novotel hotel that looked dated but was functional. Decor was very dull and glad we were stating just one night.

Family

8/10

Excellent

17 Jan 2016

James

Close to highways

I liked this hotel. Reasonable prices, near major highways so quick access to airport (for about 65 euro). There are some restaurants nearby (within 5 blocks) plus a major shopping center 7 blocks away. I was in the area for business and suited my needs quite well. Internet access was quite fast. Had a coffee/tea station. Would recommend for travellers or business people, maybe not the best location for tourists.

8/10

Excellent

15 Jan 2016

Verified traveler

Good hotel

The hotel was an overnight stop on a drive from UK to Switzerland. The hotel was more than adequate for this requirement with big rooms, good service and clearly a recent update.

As we arrived late and left early we could not comment on the local area.

Family

8/10

Excellent

25 Nov 2015

Verified traveler

Perfectly served its purpose

Stayed as a stopover on our journey to UK and found it the perfect choice

Family

4/10

Poor

03 Sep 2015

Verified traveler

POOR SERVICE .VERY EXPENSIVE DRINKS .lack of attention to any customer service.

4/10

Poor

14 Aug 2015

Verified traveler

Stop over to Italy

We booked as a stop over to Italy. The hotel is in an industrial area and condition is tired, it needs a refurbishment. The staff told us the AC was not available in the room as there was none yet there were controls for AC? We had an awful nights sleep due to extremely hot & uncomfortable conditions. This was meant to be relaxing after a long journey. Food was awful too. On check out I was told I hadn't paid yet I showed them my Hotel.com print out showing full payment had been taken when I booked! I will not be using this place again.

Family

6/10

Pleasant

04 Aug 2015

SD

value for money

Room was fine, but very warm (no in room ac control). hotel restaurant good. service good.

8/10

Excellent

16 Jul 2015

Claudia

Secure parking and clean hotel

We stay only for one night, very good parking for free, nice stuff and clean room. Air condition didn't
work so it was warm in the room.

Family

4/10

Poor

15 Jul 2015

LEN

No air con, very tired hotel needs a refurb .

Partner

8/10

Excellent

27 Oct 2014

Andy

Handy place to stay for Basel Mulhouse Airport

Family of four stayed one night before using the airport. Usual Novotel standard.

Family

8/10

Excellent

04 Sep 2014

o'neill

Stop Off Location

Stopped here on our way to Italy from UK. Location is close to the Motorway and easy to get to. Hotel is a bit tired - needs a makeover but room was clean and the staff was friendly. The restaurant was understaffed when we were there a 45min wait to get a salad even when plenty of tables so not sure what the deal is with that. We did not try the restaurant after that. Overall a good option for a stopover.

10/10

Exceptional

27 Aug 2014

Willdomini

Holiday stop over with wife and 2 children

Very nice hotel, freindly and helpful staff, swimming pool very welcome in such hot weather. The pull out sofa beds were perfect for our 2 children and the room accomodated us well. The room service dinner we ordered was excellent. The breakfast buffet was extremely good. The hotel is just off the main highway and was very easy to find from the main road from Switzerland.

Family

8/10

Excellent

18 Aug 2014

Tim

Convenient location

Convenient, close to motorway and easy to find. We have stayed before and it was clean and tidy as usual. This time though we were put under a little pressure to eat at the hotel but we declined as we wanted to eat out, we felt perhaps the staff were on some kind of bonus to sell food. The particular (pressure sales) member of staff ignored us afterwards. Overall we would recommend this hotel to travellers who are passing through, for a longer stay not so sure but it does have a bar/restaurant and outside swimming pool.

Family

10/10

Exceptional

04 Jan 2014

Matt

Perfect to break the journey

We stayed for one night on the way to a ski resort. We had a family room for 4 of us. There was enough space and the 2 childrens beds were separate rather than a double sofa bed some hotels have. Breakfast was also very goo.

Family

8/10

Excellent

27 Aug 2013

jonhem

Novotel Mulhouse

We chose this hotel for a stopover hotel on route to Italy.
The hotel is good value and the staff are friendly.
Kids enjoyed the pool when we arrived and play area.
Beware hotel restaurant! Food was good but service was very slow, I think the hotel was understaffed in the restaurant.

8/10

Excellent

09 Aug 2013

Mark

Nice, peaceful, out of town Hotel.

We arrived late after a day at Europa Park. Staff were extremly plesent and helpful and despite our relatively late arrival we were able to have a meal in the reasturant.

We made use of the outdoor swiming pool the next morning as we were in no rush which was clean and well kept.

Lovely little place away from the town and within easy reach of the main roads.

Only thing that let it down was the breakfast was a little half hearted, The hot food was not replenished without prompting from guests, and was warm at best.

Other than that a great place.

Family

8/10

Excellent

08 Aug 2013

Axel

Good hotel, perfect for the family

Stayed for the night on our return journey from Italy to Germany, and had a pleasant, comfortable stay. I was amazed with Novotel's family friendliness environment that we found in this hotel. We all enjoyed our short stay.

8/10

Excellent

25 Jul 2013

Verified traveler

Great stopover hotel

Great stopover hotel on our way to Switzerland. Rooms were clean and comfortable and restaurant food was nice.

6/10

Pleasant

05 Apr 2013

Verified traveler

Good as a stopover hotel

We used this hotel as a stop-over between western Austria and Calais although next time we will drive an extra hour north closer to Strasbourg to equalise the two halves of the journey. The hotel is close to the motorway and easy to find, on the edge of an industrial estate. There are no decent restaurants within walking distance but the food in the hotel was ok on our visit, but not great. You would need to drive into Sausheim or Mulhouse to find a range of restaurants. Our room was clean and beds very comfortable, including the children's pull-out beds.

Overall I'd say the hotel was good value for money as a stop-over. For info, SatNav said 7.5 hours driving to Calais but it took us about an hour less on quiet bank holiday roads.

Family

10/10

Exceptional

25 Aug 2012

Verified traveler

holiday stop over

good quality hotel for the price. service good and clean environment.

Family

8/10

Excellent

20 Aug 2012

Verified traveler

Excellent overnight stop over but ......

this is an excellent stop over hotel. Rooms and bathroom first class and close to the motorway secure parking nice pool and superb breakfast. unfortunately we stayed in mid august when the weather was very warm and there is no air conditioning in the bedrooms nor could the windows be opened. sadly we could sleep very little because the room was stifling. the reception staff apologised but said it was a fault of the hotel that only the reception area and restaurant area are air conditioned. we stayed on a saturday evening when the restaurant was full and there were no bar staff so the cocktails on the menu were \"off\"

Family

6/10

Pleasant

30 Aug 2011

Douglas

Good stop over

A good stop over hotel. Clean comfortable easy access to main road. Would use again

Food good but we did have an issue with the kids kebabs on second stay

Family

10/10

Exceptional

17 Aug 2011

Mark

Very Friendly

We used this hotel as a stop over en route to italy and the whole atmosphere was relaxed and friendly, just what you want after a long days drive.

Family

6/10

Pleasant

15 Aug 2011

Verified traveler

Novotel, Mulhouse, France

I must say we were rather disappointed at the reception we were given at the Novotel, Mulhouse. We were greeted by a very surly receptionist who quite frankly made us feel our stay at the hotel was an inconvenience! The staff in the restaurant were as equally unfriendly. However, the room was comfortable and clean and as we were only staying for one night we could live with it, although we won't use this hotel again.

8/10

Excellent

14 Aug 2011

S

Novotel sausheim

Good service.ageing building. Family friendly

10/10

Exceptional

03 Jun 2011

Laura

Novotel Hotel Sausheim

We spent one night here (a family of four) on our way to Italy from north Germany. We were very pleased with the standard of service and the breakfast we had. Only critisim would be that the room was very warm. The shower was great and the bed very comfortable. The staff were all very friendly and efficient.

The hotel is in an out of town location and security was taken very seriously with a high fence and electric gates at the entrances.

Would recommend this as a good stop over on the way south.

8/10

Excellent

30 Oct 2009

Roderick

very good stopover

Clean, comfortable and good restaurant.

10/10

Exceptional

03 Sep 2009

Chris

Excellent facilities

Excellent late check out on sundays to 5:00. Allowing time to use the swimming pool etc. prior to leaving.

8/10

Excellent

29 Jul 2009

Robert

Good value stop on a long trip

Basic but clean; good price for a family of four for somewhere to sleep en route.

8/10

Excellent

23 Jul 2026

Haris

All good and clean.......

4/10

Poor

14 Jul 2026

Rasmus

Værelserne var rene og fine

4/10

Poor

13 Jul 2026

Martin

Jättedålig tillgänglighet/kapacitiet i restaurangen och vi fick vänta 1,5h på bord (hälften av borden stod tomma, och det var på en lördag kväll). Maten tog jättelång tid att få och när den väl kom såg den ut som att det var lagat av ett barn; underkokt pasta, rått kött i färsbiffar (vi bad om well done), ingen kryddning på någon av maträtterna (vi var 5 personer), och dåliga grönsaker. Faktiskt nog det sämsta vi har fått in på en restaurang och vi åt knappt något och informerade vår servitris om att vi inte ville betala. Hon var däremot väldigt tillmötesgående, trevlig, och förstod och bad om ursäkt. När vi ska lämna så hör vi en annan familj som fått in sin mat och framför samma åsikter till sin servitris. Hotellet i sig ligger bra och funkar för en enkel övernattning - men det var dåligt städat i rummen och är lite slitet. Men planera utifrån att ni äter på annan restaurang.

2/10

Poor

12 Jul 2026

Henrik

This was just a bad hotel.

1. No AC and 36*
2. Waited over 20min for reception
3. Bres all over the pool area
4. To few shares at pool area
5. Malfuntioning fan in the room and when requesting a new one I was questions

Do not stay at this crazy hotel

Friends_and_family Family

10/10

Exceptional

30 May 2026

Ronald

Geen bijzonderheden

Friends

6/10

Pleasant

18 May 2026

Hugo

Pour l'hôtel le logement est correct mais sans plus. Peut être un peu limite pour un hôtel qui se dit 4 étoiles comparé à la concurrence.
Par contre le restaurant n’est pas a faire... même pour dépanner
Le service bancale et grotesque
Il manque la moitiée des plats et boissons sur la carte car \"ils en ont plus\"
La réservation qui a disparue
Les plats un peu pauvres pour le prix proposé
Je veux bien être compréhensif mais il y a des limites.
En général vous y dormirez bien mais ne comptez pas sur le reste.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Rabishe

We have a very wonderful experience in this hotel❤️
Breakfast was very tasteful🤤

Family_with_children

10/10

Exceptional

01 May 2026

jimmy

Nickel

10/10

Exceptional

23 Apr 2026

Flory

Chambre propre , excellent et les personnelles sont super.

Self

8/10

Excellent

18 Apr 2026

Christophe

Frühstücksbuffet super. Zimmer ruhig. Personal freundlich. Familienfreundlich. Gerne wieder.

Friends_and_family Family

4/10

Poor

17 Apr 2026

Marc

Énormément d'attente au restaurant.
Personnel de restaurant et responsable de salle incompétents, peu polis et vraiment non professionnel.
Entrée servie après le plat.
Plats vraiment bas de gamme qui ne sont pas en adéquation avec l'hôtel.
Erreur dans la commande des boissons. Plus aucun choix dans les desserts des enfants. (0 au lieu de 3).
Certains clients sont partis sans manger suite à l'attente ! L'ensemble des clients étaient mécontent.
Bref, c'est la première fois que je met un avis sur un site alors que je dort 1 fois par semaine dans des hotels depuis 7 ans...
Heureusement que la réceptionniste était sympa !
Je suis navré mais je ne reviendrai malheureusement pas. La cuisine et le service sont vraiment à revoir!
Peut-être qu'un patron devrait être présent...

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Jean luc

.

Business

8/10

Excellent

27 Jan 2026

Kirsten Rønn

Meget hjælpsom og imødekommende receptionist.

8/10

Excellent

21 Jan 2026

DIDIER

Confortable

8/10

Excellent

01 Dec 2025

Frank

Ok hotell

Partner

10/10

Exceptional

11 Nov 2025

Frederic

-

Business

10/10

Exceptional

06 Oct 2025

Geoffrey

.

Business

4/10

Poor

31 Aug 2025

Sherwin

Verouderd hotel. De kamer rook naar hond. Er wordt geadverteerd met dat er een speeltuin is maar die is er niet. De prijs voor een nacht is veel te hoog voor wat je ervoor krijgt. Ik zou hier niet nog een keer komen.

Leisure Family

4/10

Poor

27 Aug 2025

Yvonne Wijma-van der

Noisy and very poor breakfast.

Leisure Partner

8/10

Excellent

18 Jul 2025

Ludovic

Séjour professionnel

Période avec beaucoup de famille dans un hôtel un peu vieillissant au niveau insonorisation entre étage.
Sinon RAS

Business

10/10

Exceptional

16 Jul 2025

Steph

Bien

Le seul problème de mon séjour, a été la qualité de la literie… Ce qui est étonnant pour un Novotel.

Business

8/10

Excellent

07 Jul 2025

Verified traveler

Godt hotel tæt på motorvejen.

God beliggenhed og restaurant.

Partner

4/10

Poor

26 Jun 2025

Dominique

Bonjour
Séjour au moment de la canicule 2 nuits dans l établissement
Au dela du service de leur restaurant ou l impression est que vous avez à faire à des stagiaires qui avance à rien ( il s agit de mon second et dernier séjour dans cet établissement estampillé 4*
Vous devez régler votre séjour à l arrivée donc si vous déjeune ou dîner sur place vous vous retrouvez avec plusieurs factures je me suis retrouvé dans une chambre en pleine canicule avec la climatisation qui ne fonctionne pas
Le personnel au delà de cela est sympas, ils n’y sont pour rien mais cela ne fait pas tout au prix ou vous payez les chambres dans un Novotel
À fuite , il faut que la direction s attache au confort de leur client, pour la part j avais bien fait attention à ce que les chambres soient climatisées comme indiqué

Business

6/10

Pleasant

22 Jun 2025

Muriel

Nous avons été surpris : la chambre n est pas climatisée pour un hôtel 4 étoile du groupe accord
La nuit a était compliquée vu la chaleur extérieure
Sinon le reste est très agréable

Partner

8/10

Excellent

16 Jun 2025

Pierre

J'ai profité d'un hôtel quasiment vide en ce vendredi soir, l'établissement était donc très calme.
Accueil un peu froid à l'arrivée (mais l'heure était tardive).
Chambre très confortable, récemment refaite. Vue sur la piscine côté pair.
Equipements réduits au minimum (2 sachets de tisane, une bouilloire, du sucre et des cintres...).
La douche a souffert (l'accessoire pour maintenir l'énorme pommeau en hauteur était cassé, le flexible fuyait au niveau de la connexion avec le pommeau), ce qui est gênant pour une salle de bain rénovée il y a moins de 2 ans...
Petit déjeûner bien fourni (musique un peu forte dans la salle), choix assez varié et quelques produits locaux.
Je n'ai pas eu le temps de profiter de la piscine.
Parking gratuit et fermé par portail automatique.
Comme dans la plupart des hôtels du groupe Accor, il manque des infos concernant les horaires (petit déjeûner, arrivée, piscine, etc.) et rien n'est indiqué dans les chambres...

Business Self

8/10

Excellent

05 Jun 2025

Katharina

Grosszügige Unterkunft etwas ausserhalb gelegen. Pool super!

Leisure Partner

8/10

Excellent

15 Feb 2025

alexandre

Très bon rapport qualité prix pour un novotel
Rien à dire
Excellent accueil
Chambre propre et confortable
Cadre chaleureux

Self

8/10

Excellent

30 Jan 2025

Michael

Ok overnatning, men lidt kvikkere betjening i bar

Udmærket sted at overnatte på vej til skisports lokation. Fint at der findes el ladere. Betjeningen i baren er sløv
Fin morgenmad

Friends_and_family Family

8/10

Excellent

16 Jan 2025

jonas

Parkering för Buss Lasbil 2st

Business

6/10

Pleasant

04 Jan 2025

Pierre

S’il est idéalement placé aux abords de l’A36 et de la zone commerciale de l’Ile Napoléon, le restaurant de l’hôtel est très cher pour la carte proposée. Également le petit déjeuner, où vous n’avez pas intérêt à arriver en fin de service sinon plus rien de disponible… Sinon, chambre confortable, certaines méritant d’être rénovée (vieillotte à l’aller, remise au goût du jour au retour). Calme apprécié

Leisure Family

8/10

Excellent

03 Jan 2025

Chiara

Tutto bene,bella struttura,pulita ,comoda,e in una posizione ottima per visitare dintorni

Leisure Family

6/10

Pleasant

28 Dec 2024

Marcelis

.

Leisure Family

2/10

Poor

28 Dec 2024

Hamid

Hôtel ne merite pas 4 étoiles

La chambre etait propre mais malheureusement pas de frigo ni de coffre fort.

Le bruit etait au rdv

Clim ne fonctionne pas.

L'hôtesse d'accueil du soir etait tres agreable, nous l'avons solliciter au sujet du non fonctionnement de la clim, tout de suite elle nous a trouvé une solution (chauffage d'appoint)

L'hôtesse d'accueil, du matin, sollicité suite au désagrément du chauffage, elle etait vraiment froide et aucun geste commercial pour nous soulager (pourtant, nous avons l'habitude de séjourner dans des novotels partout en france et Europe)
Conclusion : hôtel ne mérite pas 4 étoiles

Friends_and_family Family

2/10

Poor

01 Dec 2024

ANTOINE

Infâme!!!

Hôtel miteux, nous avions une chambre pour 2 adultes et 2 enfants. Une ridicule cage à poule de 20m carré, non seulement nous étions les uns sur les autres mais le chauffage a notre arrivée était réglé a 25°, l'horreur! Évidemment, absolument rien ne match les photos très bien marketé mis en avant par l'établissement. La réception se résume a deux planches sur des tréteaux et une chaise pliante. Nous voulions manger le soir au restaurant. A l'ouverture, la personne nous propose un mange debout! Avec 2 enfants de 3 et 1 ans. Nous lui avons fait remarquer le ridicule de la suggestion. Vexé elle nous a placé dans un coin tout au fond de la salle. Puis sans nouvelles durant 45 minutes. Nous nous sommes levés et nous sommes partis. Bref. Les murs sont en papier, c'est vieillot, mal éclairé. Et surtout bien trop cher pour ce que s'est. A fuir!!!

Friends_and_family Family

8/10

Excellent

19 Sep 2024

Amanda

Fräscht hotell med bra parkeringsmöjligheter!

Mysigt och fräscht hotell med gratis parkering precis utanför. God mat. Fantastisk lekhörna i anslutning till restaurangen. Kan varmt rekommendera detta hotell!

Friends_and_family Family

6/10

Pleasant

30 Aug 2024

luc

Pas de clim et un manque d'entretien des chambres. La peinture est partie a plusieurs endroit dans les wc .

Friends_and_family Family

4/10

Poor

24 Aug 2024

Verified traveler

Novotel? This hotel is not having criterias of Novotel at all. All hotel was lack of cleaning. And air condition ssystem has not even cooling itself. They have cheap vantilator machines in rooms because they know their air cooling system is not working properly. And poor breakfast service. I can say tthat was worst Novotel experience I had ever.

Friends_and_family Family

4/10

Poor

22 Aug 2024

Verified traveler

En natt är ok, inte mer

Äldre fastighet med moderna möbler. Ventilationsintagen på rummet var smutsiga och dammiga. Rummet hade ingen aircondition men det gick att öppna fönstret. Textiler på golv hade fläckar och kanterna i dushen hade mögel. Skön säng, lite för små kuddar för min smak pch räcket var alldeles för tjockt men de gick att ta ur och endast använda påslakanet.

För övrigt ett helt okej hotell att bo max en natt på, väldigt god frukost, lite liten men dock av de allra vanligaste i ingridienserna.

Nästa gång kommer jag dock välja ett hotell med aircondition men detta fungerar som sagt för en natt när annat inte finns tillgängligt.

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