Marina Gallery Resort -KACHA- Kalim Bay

Thailand , Phuket
Phuket, 326/13 Phrabarami Road, Patong, Kathu, Phuket, Kathu
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48 reviews shown

10/10

Exceptional

25 Feb 2026

Michell

Beautiful room and accommodating staff.

Friends

8/10

Excellent

08 Feb 2026

Steven

Room very clean and comfortable

Self

10/10

Exceptional

23 Jan 2026

Robert

Very comfortable stay

Self

10/10

Exceptional

30 Dec 2025

George

Great staff, good value for money, unique setting, food was delicious

Leisure Partner

8/10

Excellent

16 Dec 2025

Daniel

Overall a very aesthetically good looking hotel situated not far from Patong by Grab. The pool is quite pretty but not enough loungers. The rooms are quite spacious, and the bathroom is the best in my opinion. The beds are big but hard, the pillows are a bit on the uncomfortable side. The breakfast was not appetising overall, except for the fruit.

Friends_and_family Friends

4/10

Poor

18 Aug 2025

Harold

The hotel is marketed as 5-star, but both facilities and service fell short of that standard. The property felt dated, and communication was inconsistent, with messages through the Expedia app (including a request for transport) going unanswered. Its location is also less practical, with limited walkable cafés, shops, or convenience stores.

On arrival at 8:15 pm, the only restaurant was closing at 8:30, leaving no dining options. Dinner service ends unusually early for a resort catering to international travelers. While the pool and sea view were excellent, the pool closed at 8 pm, and the fitness room offered only two treadmills and free weights.

Guest rooms raised concerns. Door locks felt minimal, and a staff member entered with little notice to carry out repairs. Other issues included a leaking sink (repaired after reporting) and a crooked wall-mounted TV. Charges applied for basics such as ice and extra water, which could be handled more easily with vending machines.

Policies also reduced the experience. A 3,000 THB cash deposit (or surrendering a passport) was required at check-in, more typical of budget hotels. At breakfast, payment was requested mid-buffet line before eating. I checked out early but was still charged in full. Staff said the no-refund policy came from Expedia, while Expedia later stated it was the hotel’s policy.

Overall, the stay did not reflect 5-star standards, and travelers may wish to compare other options.

Leisure Partner

10/10

Exceptional

31 May 2025

Andrea

What a wonderful hotel. Spotlessly clean, staff can’t do enough to make your stay perfect. Breakfast more centred to Aisian tastes but good egg/omelette station. Very serene ambience to the hotel. My only criticism is the distance from Patong town, although they have a free shuttle 3 times a day. You can get a tut tut back for 200 thb if you barter.

Friends_and_family Friends

10/10

Exceptional

06 May 2025

Omar

A gem in the middle of Phuket!

A gem in the middle of Phuket!

Partner

10/10

Exceptional

20 Apr 2025

Joe

Brilliant hotel. Great, friendly, helpful staff. Lovely style and feel to the place. We had a family room which was spacious and had great facilities. Pool area is lovely. The only drawback is it’s located at the top of a steep hill, so you are going to need transportation to get anywhere. But that’s obviously not the end of the world. The hotel themselves run a shuttle 3 times a day and bolt is cheap and easy. Would highly recommend and I would definitely stay here, or one of their sister hotels, again in the future.

Leisure Family

10/10

Exceptional

01 Apr 2025

Sara

Todo estaba muy bien y el lugar increíble

Leisure Partner

10/10

Exceptional

19 Mar 2025

Verified traveler

The room was clean and the counter service was friendly

Friends_and_family Family

10/10

Exceptional

23 Feb 2025

Alexandra Martha O

The staff were so friendly and helpful. Really enjoyed the breakfast every morning. Lots of variety. We went in to Patong Beach every evening for food and it was so lovely coming back to the peace and quiet Marina Gallery.

Leisure Partner

6/10

Pleasant

18 Feb 2025

Harveen

Overall this property is for someone looking for a place to sleep only this property is not a 5 star facility at all. There were bugs in our room, the shower had a smell and the pool was not very clean either. Good place to sleep if your on a budget but nothing more then that.

Leisure Partner

8/10

Excellent

18 Jan 2025

Duane

Everything was great but the breakfast buffet was not

Leisure Partner

10/10

Exceptional

25 Dec 2024

Masrur

Loved the room, breakfast, and incredibly friendly staff

Leisure Friends

10/10

Exceptional

03 Dec 2024

Mohammadreza

It was a very nice hotel with friendly staff and best chef in restaurant.

Self

4/10

Poor

03 Nov 2024

Jose Rafael Pena

The restaurant lacked food choices for vegetarian guests and in all honesty it was overpriced again the staff spoke either broken english or no english at all we had to communicate via sign language they could have given me an upgrade to a better room the property was not full and they need to have better shuttle hours like 9 12 5 and 9

Leisure Self

8/10

Excellent

14 Sep 2024

gina

It wasn’t walkable to anything.no sidewalk was there for pedestrian.

10/10

Exceptional

29 Aug 2024

Verified traveler

Good for family

The family room is so spacious.. we enjoyed our stay.. pool is very clean and we really enjoyed it, location and surrounding area is very closed to nature.Hotel in Patong area but away from the busy and crowded area.

Friends_and_family Family

8/10

Excellent

17 Apr 2024

leonard

Nice quiet place with a great view from room.

Leisure Self

10/10

Exceptional

10 Apr 2024

Victoria

The best hotel we have stayed at and we have travdlled a fair bit. The staff are a credit to this hotel, they couldnt have been more helpful throughout our stay. We were sad to leave them. The family room we stayed in, was immaculate and a great size for our family of 4. It had everything we needed, from toiletries, to a well priced mini bar and flip flops and robes. Clean towels were provided daily along with pool / beach towels. The pool was lovely too and even though there only a few sun loungers, we did not struggle to get one each day. The pool has great views. Staff helped with arranging daily transport to the beaches, shopping and restaurant areas, which was cheap. Either a grab or tuk tuk. I would definately return to this hotel and honestly cannot thank the staff enough for a great experience.

Leisure Family

10/10

Exceptional

25 Sep 2023

Steven

Great staff and great views.

Leisure Family

10/10

Exceptional

25 Sep 2023

Steven

Staff are wonderful and a million dollar view.

Leisure Friends

10/10

Exceptional

05 Sep 2023

David

Sea view is amazing, rooms are great, they go out of their way for customer service.

Leisure Friends

8/10

Excellent

27 Aug 2023

Michelle

A nice place to stay for just one night. Property in need of painting maintenence and a thorough cleaning.
Lovely character being a colonial building.
A great breakfast with everything you could ask for.
August very quiet as we were the only people at dinner. A bit closer to the airport than patong beach.
Nice staff

Leisure Partner

10/10

Exceptional

25 Jan 2023

David

Sunloungers limited in number and some damaged. Looked like they had not been cleaned for a number of years. The restaurant had limited opening times in operation during our stay and coffee machine not operational at breakfast time. Staff were friendly, helpful and 3fficient and the communal areas were well maintained, the only exception being the aforementioned pool area.

Business_and_leisure Partner

10/10

Exceptional

24 Jan 2023

Nur Huzaimah

It’s colonial setting means the building is not new. There’s no spa or gym but there’s a small pool that you can utilise. Not much of a view ard the area. However the place is quaint with friendly staff. You cld dine in with room service and the food is excellent. Grab is also available. Our room overlooked a dilapidated and abandoned house so it gave a creepy feeling so just don’t look outside at nite. Patong beach is just out front and they provide tranport out, 10 mins ride. It’s an acquired taste.

Leisure Family_with_children

10/10

Exceptional

18 Feb 2022

Ireneusz

Beautyful place

Very nice place, with a stunning view.

Partner

10/10

Exceptional

01 Jan 2022

Verified traveler

Walk up big hill. Good exercise for slug after rigorous slug activities. Very good. Me like

Partner

10/10

Exceptional

28 Aug 2021

Adam

Secluded hotel on a hill in North Patong

Spacious, clean and comfortable room.
Nice views. Balcony on ground floor opens directly onto the pool.

8/10

Excellent

23 Jan 2020

Verified traveler

Nice new property, great rooms, good value for money

Leisure Self

10/10

Exceptional

15 Mar 2025

Therese

The staff was super friendly and service minded.

Friends_and_family Family

10/10

Exceptional

16 Jun 2024

Yen

Leisure

6/10

Pleasant

21 Mar 2024

Miriam

Die Lage des Hotels ist sehr abgelegen. Zu Fuß kommt man nirgendwo hin. Man benötigt immer ein Taxi, oder Roller / Auto.

Das Hotel ist keine 5 Sterne wert.

Die Böden waren dreckig, die Terrasse und der Pool auch. Und die Bäder sind in die Jahre gekommen und auch nicht sehr sauber.

Das Frühstück war richtig schlecht. Das Thai Essen war kalt. Auswahl allgemein sehr dürftig, kein Käse, keine Wurst, kein Aufstrich. Service beim Frühstück schlecht.

Leisure Family

10/10

Exceptional

03 Mar 2024

Annalaura

Great hotel, amazing pool with views

This hotel was even better in person. Amazing pools (they have two! All around the hotel and one of them has an amazing view of Kalim Bay and the Patong bay).
I highly suggest to get a pool access room - it’s really great.
The rooms were as in the pictures, the bed very big and comfortable and the room service SUPER quick.
The breakfast and restaurant also very good, pretty high level.
The hotel is 5 minutes in a car from the centre of Patong, but away from the noise and really quiet / romantic.
All in all, I’d definitely come back - we loved it :))

Partner

6/10

Pleasant

15 Feb 2024

Johan

Not a five star property

This is not a 5 star product, and it’s a pity that it is allowed to be marketed on Hotels.com as such. The pool is very nice and only few people occupy the pool area - really nice ( however one picture suggests a non existing pool bar). The hotel rooms are on the large size, reasonably comfortable and they are airy an have a nice view over the bay. Breakfast service is understaffed, food is not re-supplied in a reasonable pace, some of the hotel guests eat like this was their last meal, and the also bring food from the buffet. Front desk are unable to swipe a credit card for securing restaurant, mini bar etc / you are forced to pay a cash deposit of THB 3000 or deposit your pass port. There is no conseriege, nor piccolo service upon arrival. Some of the public areas are not properly cleaned (windows in hallways, dirty staircase, lots of old dead insects etc). House keeping seems to not having space to store dirty laundry, extra beds etc, these are stored in the hallways temporarily and/or permanently.

Partner

6/10

Pleasant

12 Feb 2024

Naoual

We had a deluxe room with pool access, the room was spacecious and nice and clean. The room does not get too hot. The bed is too hard for our taste, but they can adjust this a little bit. For a five star hotel we expect a more personal treatment. We never had such a bad experience as in service and hospitality. We arrived too early to check in. So we waited for more than 2 hours. Unfortunately my husband was very sick and throwing up, hè needed to lie down. Because there was no room available before the official check in time, he had to lie down in the garden at the sofa. No one offered us even a glass of water when we arrived. The staff seemed not prepared for a group of early arrivals, even with our heavy big suitcases and someone who is sick there was no one at the door outside greeting is/helping us with lifting the luggage over the stairs inside. I had to go inside and ask myself if someone could come help us.
When we went to the room at 14:00, they were still cleaning it for a few minutes. But when we checked out a few minutes later they called immediately to our room. Also we wanted to extend our stay for 1/2 days, at Expedia, Booking and the website of the hotel it said it was sold out. When we booked it was beginning of january and price per night was around 83 euro’s (without tax). At the reception the room was not sold out out, one time the reception said it was around 160 euro’s per night and one time around 180 eurO. We left and are never going back!

Leisure Partner

10/10

Exceptional

17 Nov 2023

Jakob

Nice place to stay. I recommend renting a vehicle to explore the island

Leisure Partner

10/10

Exceptional

02 Nov 2023

Angi Elenni

Ein sehr schönes Hotel, es hat uns sehr gut gefallen und wir würden immer wieder kommen. 😍

Leisure Partner

10/10

Exceptional

14 Oct 2023

Michael

Tolles Boutique Hotel. Sehr zuvorkommendes personal

2/10

Poor

08 Mar 2023

Smain Louahem m

Hôtel sympa belle vue sur la mer chambre propre lit confortable clim top , 2 point très négatif sonoritions des chambres et surtout au niveaux de la Clim un rat qui gratte des que l’ont met en route la Clim , ils n’ont pas su régler le problème , je doute que c’est dans toute les chambres met à prendre en comptes

Leisure Partner

10/10

Exceptional

22 Sep 2022

Annette Adwoa

Kann ich wirklich nur jedem weiterempfehlen !

Leisure Partner

10/10

Exceptional

08 Jul 2022

Michael

sehr schöne Boutique Anlage im Kolonialstil
grosszügige Familienzimmer mit sehr geschmackvoller Einrichtung
schöner Pool
hervorragendes Essen im Restaurant zu sehr vernünftigen Preisen
sehr zuvorkommendes und aufmerksames Personal
schöne Aussicht aus den höher gelegenen Zimmern am Pool
\- benötigt wird ein Auto (Taxi oder 2 mal Shuttle am Tag), da nichts in der unmittelbaren Umgebung

Leisure Family_with_children

10/10

Exceptional

28 Dec 2021

tae woo

깔큼한 호텔입니다

방이 깔끔하고 수영장 이용도 편했다.

Partner

8/10

Excellent

16 Aug 2020

JunSuzuki

2020年8月に4泊5日で宿泊しました。（日本人の投稿です）

詳細は下記しますが、トータルでは好印象のホテルになります。

・部屋について

　プールアクセスの部屋に宿泊しました。

　ベッドを始めソファーや部屋の隅々までケアが行き届いており、非常に清潔感のある宿泊になりました。

　ベランダからそのままプールに入れるつくりでしたが、段差も整備されており深いところでも1.2ｍ-1.5ｍに作られているため子供がいても安心できる設計でした。

　

　冷蔵庫はビジネスホテルにある小型のものになり、無料のミネラルウォーター以外にミニバーのドリンク（ビール等のお酒が数本、ソーダ）が入っていました。

　室内のライトはベッドサイドですべてコントロールはできないため、個別に消していく必要があります。

　コンセントは各所（合計5か所）にあり、充電等に困ることはないかと、コンセントの形式も日本のプラグが刺さる構造になります（電圧以外）。

・シャワールームに関して

　バスタブがない部屋が多いので予約時にご確認願います。

　シャワールームにはシャンプー、ボディソープのみのため、コンディショナーや洗顔は持ち込む必要があります。

　シャワーの温度はかなりの高温まで出ます、水圧もそこそこあるので問題ないかと。

　脱衣所には大きな三面鏡もあり、化粧をするにも苦にならない程度の設備がそろっています。

　バスタオル以外にも海やプール用のバスタオル（色違い）も最初から準備されております。

・トイレに関して

　この星クラスのホテルでもタイのホテルでは便座一体型のウォッシュレットはめったにありません、トイレ横にあるホース上のウォシュレットを使用します。

・アメニティに関して

　歯ブラシ、石鹸、髭剃り、コーム、綿棒、洗顔キャップ、ヘアゴムが人数分あり、使用した分だけ補充されます。

　ティファールのポットがあり、コーヒー紅茶等も使用分は翌日に補充されます。

・ドライヤーに関して

　私の部屋にあったドライヤーはシャープのもので風量もしっかり出るドライヤーでした。

・TVに関して

　タイ語のチャンネルがメインで、海外チャンネルはCNN等の欧米メジャーチャンネルが2つ、中国メジャーチャンネルが1つのみで日本語のチャンネルはありません。

・ホテルのレストランに関して

　コロナ期間中のため、朝食のみの利用になりました。

　スペースも広く、タイ料理からアメリカンブレイクファーストまで一通りそろっていました。

　通常時はビュッフェ方式とのことです。

　朝食のみのため味の評価は割愛しますが、可もなく不可もなく、よくある同グレードのホテルの朝食レベルでした。

・レセプションの対応に関して

　ホスピタリティーは好印象でした。宿泊期間中の行動予定をチェックイン時に伝えたところ、行動範囲にあるレストランやスパ等の情報を教えてもらえました（コロナ期間中でクローズのお店も多く助かりました）

　レセプションに併設されているバーでお酒やコーヒーを頼めるのですが、真夜中のタイミングでも飲める状況でした。

・近隣のコンビニに関して

　一番近いコンビニでも車で5分程度離れています。

　ホテルがなかなかの斜面を登った丘の上にあるため、徒歩での移動は厳しい状況です。

・近隣のレストランや飲み屋に関して

　ホテルから5分圏内（車）におしゃれなレストランやバーは数件あり、どこも観光地のお店なので、英語は問題なく通じ

Leisure Self

10/10

Exceptional

01 Feb 2020

Verified traveler

Magnifique.
Simply magnificent.
Amazing decor, people, pool, view.

Leisure Self

10/10

Exceptional

29 Jan 2020

Emilia

superfint hotell

Nyöppnat, superfint hotell. Extremt fräscha rum, stor pool, trevlig och hjälpsam personal!
Enda negativa är frukosten som inte har det bästa utbudet, men efterfrågade du någonting fanns det till nästa dag- vilket var väldigt uppskattat. Rekommenderas starkt!

Friends_and_family Family

8/10

Excellent

29 Jan 2020

Antonella

Arredamento molto bello e curato, pietanze buone. Personale un po' inesperto e fanno fatica a parlare e capire l'inglese.

Leisure Partner