Name: Antigua Superyacht Marina Resort
Address: Antigua Yacht Club Marina, Falmouth, AG

10/10

Exceptional

25 Jul 2026

delano

All the staff was friendly and helpfull. Very good place to stay.

10/10

Exceptional

24 Jul 2026

Dorcia

Great staff and location. I also loved the view from the room.

10/10

Exceptional

19 Jul 2026

Kathleen

The views from our room were amazing! The staff were all very helpful, and polite. I enjoyed my stay at the hotel. The room was very big and nice. The shower was excellent!
I think they need new towels, and if they are going to wash the guest clothes they should add fabric softener to give the clothes a nice smell. The clothes were clean, but no added fresh smell like at home.

Family

10/10

Exceptional

18 Jul 2026

Yolanda

The property staff was very helpful and friendly. I stayed at this location for 11 days and I feel as if they are family. Any needs that you have they will try their best to accommodate. I will recommend everyone to stay here at least once in their life time.

Family

8/10

Excellent

16 Jul 2026

Tia

An absolute gem in Falmouth Harbour! Waking up to panoramic views of mega-yachts right from the private balcony was unforgettable. The property perfectly blends exciting superyacht energy with relaxed Caribbean charm. With beautiful rooms, warm staff, and world-class dining just steps away, it was a perfect stay!

Partner

10/10

Exceptional

10 Jul 2026

Andrew

Good spot, beautiful view and balcony

Bars on the street

Bus 17 in and out of St. John’s stops at Main Street

Near by beach, good coffee in the morning

I liked it here

Self

10/10

Exceptional

30 Jun 2026

Nekisha

I had a wonderful experience. I really and truly enjoyed my stay. The staff were amazing. I enjoyed the view it was beautiful and relaxing.

Partner

10/10

Exceptional

29 Jun 2026

Anil Kumar

Very nice

Family_with_children

10/10

Exceptional

27 Jun 2026

dion

Location is perfect for boating . Restaurants all around.

8/10

Excellent

19 Jun 2026

Kevin

Thank you for a lovely stay.

Partner

6/10

Pleasant

06 Jun 2026

Maita

Its a very old and worn down property, no amenities whatsoever.

Self

8/10

Excellent

21 May 2026

Jean Marie

We enjoyed our stay! The Staff were awesome! Friendly, Welcoming, Helpful......overall Amazing!
The property is nice! Bathroom is a little outdated, but the place was clean!
Would stay there again!!!!

Friends_and_family Family

10/10

Exceptional

05 May 2026

Candice

Spacious room. Far exceeded expectations.

Friends

8/10

Excellent

30 Apr 2026

AnnMarie

Air conditioning was perfect, everything was great, except the TV, not that I spent time watching it, however at night it was not able to view at all. Overall, hotel is excellent, location, staff, everything was perfect. Definitely will go back there.

Self

10/10

Exceptional

21 Apr 2026

Tyler

By far the best resort I have had in a long time. Given I travel often that is saying a lot !!

Thank you the for providing such and amazing experience.

Highly recommend!

Cheers,
Brandon Moniz

Business Friends

10/10

Exceptional

20 Apr 2026

Andrew

Perfectly situated right by the Yacht Club and Marina, and a ten minute walk to Nelson’s Dockyard. Very spacious rooms with great sized balcony. Some have a small kitchenette with coffee machine (with coffee), fridge, kettle etc supplied. Excellent air conditioning and lovely sized bathroom.

Partner

6/10

Pleasant

03 Apr 2026

Fred

A cost effective hotel in the best part of Antigua for food and entertainment. Clean, good air conditioning and close to the action.

10/10

Exceptional

01 Apr 2026

Christopher

Clean room

10/10

Exceptional

30 Mar 2026

Neil

Great location, lovely room with a wonderful view of the harbour.

Partner

10/10

Exceptional

23 Mar 2026

susan

I loved this place! Location was fantastic. Short walk to a pretty beach and loads of great restaurants. Check out Indian summer - on the water, great Indian food and cocktails, that’s life - on the water amazing crispy duck and cocktails, and Me and You- adorable place on the water for coffee. Seabreeze is wonderful for coffee and breakfast wraps. My large balcony had a beautiful view of the harbor. The room was large and clean with a great little kitchen. Music from bars was loud but just one night and not for too long. Staff were lovely. Taxi and car rental nearby.

Self

10/10

Exceptional

16 Mar 2026

Christopher

Beautiful property, very spacious rooms. Clean. Comfortable beds. Good view of the marina (depending on the room you book of course). Friendly staff.

The property is on a very steep hill. This is highlighted in many of the negative reviews. If you are not comfortable walking an incline to get to your room, then this location might not be for you. You will not have access to your room with your car, but the staff can shuttle you with golf carts. A free public parking lot is across the street. Spots may be limited in high demand times, but we had no issues during our stay.

There is no onsite dining, but there are quite a few amazing restaurants within a short, easy walk. Being near restaurants and bars, expect normal noise associated with that at night (others report excessive noise late at night, so it may depend on the night or local events).

Overall, a great place to stay for a few nights in English Harbor. As always, do your research first and you should not experience any surprises.

Partner

8/10

Excellent

10 Mar 2026

Joy

The staff were all very nice and welcoming and helpful. As for the room it looked like it had seen better days. The bathroom had cracked tiles and there was zero water pressure in the shower and at one point the water turned off all together. There was one single desk chair in the room and we had to bring in the balcony chairs inside just to have somewhere to sit down. I’m sure this room used to be nice when the hotel was first build but it looks like they haven’t done any refreshing or updating of the rooms since. Also we were kind of surprised at the lack of amenities. There was no pool. The gym was unavailable and there really just wasn’t anything on property other than the spa which we didn’t visit. A lot of money for a run down hotel.

Partner

10/10

Exceptional

08 Mar 2026

Joann Nedd

I had a wonderful stay at The Marina Resort. One of the best things about this property is its ideal location. It’s perfectly situated close to several great restaurants and some of Antigua’s most beautiful attractions, including Nelson’s Dockyard and Pigeon Beach. Everything you’d want to explore is just a short walk or drive away, which made the stay even more enjoyable.

The resort itself is absolutely beautiful. What I really appreciated was how well they’ve preserved the old-fashioned, historic charm of the property. It feels authentic and unique, and the grounds are very well maintained. There’s something special about the classic Caribbean style and the peaceful marina setting that gives the whole place a timeless atmosphere.

The staff were also incredibly friendly and helpful throughout my stay. Everyone was welcoming, attentive, and always willing to assist with anything needed, which really added to the overall positive experience.

The only small downside is that the bathrooms aren’t very modern. For younger travelers who love bright lighting, big mirrors for photos, or a nice setup for doing makeup, the bathrooms might feel a little basic. That said, they’re clean, functional, and there is reliable hot water, so it didn’t take away from the overall comfort of the stay.

Overall, it’s a lovely place to stay if you appreciate character, history, and a fantastic location close to some of the best spots in the area.

Self

8/10

Excellent

06 Mar 2026

Joann Nedd

It’s a beautiful resort are just outdated.

8/10

Excellent

01 Mar 2026

Sophie

We were so pleasantly surprised with our stay! We knew from reviews that it would be basic, and were disappointed to find on arrival that the only amenities it DOES have - the spa and the gym - were both out of use. Despite this, we loved our stay. We aren't too fussed by hotels, as we prefer to be up and out, so just need a clean place to stay. Our room was very spacious, clean, with a generously sized bathroom and large bed, which was firm (something we prefer.) The pillows were rock hard, however, so we couldn't use these. The staff were very friendly and accommodating, and although the surrounding area is vibrant/noisy, we found the resort to largely be peaceful and tranquil. There is a brilliant tea station in the courtyard (a must for us Brits!) as well as a water machine, which was so useful for refilling our bottles.

The negatives would be that the walls are paper thin, or at least in our part of the resort, and we could hear our neighbours often. Additionally, the area is VERY noisy at night, and you will need good earplugs if you're to get any sleep. I am a light sleeper and was anxious about the live music across the road, but we bought silicone earplugs and I slept like a baby every night! Just make sure you're prepared, and you'll be fine.

We would 100% stay again. There are lots of local food options, a supermarket, car rentals, Pigeon Point beach and Nelson's Dockyard are only 10 minute walks away! A perfect, affordable base for exploring English Harbour!

Partner

6/10

Pleasant

10 Feb 2026

Ian

The room was clean and well maintained but the water was Luke warm

Partner

10/10

Exceptional

23 Jan 2026

Stella

We really love it and have stayed often. The staff are exceptionally helpful, friendly and courteous. The rooms are cleaned to a high standard and have been carefully renovated in recent times. The view of the marina is constantly changing and the location is perfect for visiting restaurants and bars in the evening. Falmouth is a great place for visiting other areas of the island.

Leisure Partner

6/10

Pleasant

03 Jan 2026

Sara

It was clean and everything worked ok. Just a bit tired.

Leisure Partner

2/10

Poor

30 Dec 2025

Ali

I didn’t lije the hotel at all… the rooms had bad smell.. the manager is disrespectful and wasn’t helpful all all.. to the extent that i changed hotel directly.. and I demand a payback coz I didn’t use the rooms at all.. plus what u showed on ur website iis not teue at all

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Scott Ellis

The location is great!! Lots of bars, restaurants and some shopping. Beach is about a 15 minute walk. Our hotel room on main floor adjacent to hotel lobby was extremely noisy and you can hear guests in next room. It's not a luxury or renovated as the hotel website states and has very basic amenities. The staff are very nice and helpful.

Leisure Partner

10/10

Exceptional

04 Nov 2025

john

Pleasant staff (1), moderately priced, clean

Business Self

8/10

Excellent

30 Aug 2025

Marvin

Clean

10/10

Exceptional

28 Aug 2025

Stephen

Excellent

Excellent stay and perfect location for exploring the Island.

Partner

2/10

Poor

27 Aug 2025

steve

So many things like having a bigger rm. Microwave fridgerator

Leisure Family

10/10

Exceptional

23 Aug 2025

JAMES

I always choose to stay at the Antigua Yacht Club ! The staff is always professional and courteous! The surrounding area has so much to offer! You never have to leave the area unless touring the island as everything is in the vicinity

Leisure Family

10/10

Exceptional

21 Aug 2025

Kerriann

Excellent Hotel and Staff

Antigua Yacht Club was a great place to spend our vacation. The staff was amazing and the location and ambiance was great! Jason and Alphonso made our stay especially memorable and enjoyable as they were very attentive and accommodating. I highly recommend this hotel if you’re looking for a great location to relax and explore Antigua.

Friends_and_family Family

8/10

Excellent

12 Aug 2025

Petrus

Was exactly what I hoped for excellent

10/10

Exceptional

06 Aug 2025

Thomas

Great location for the marina. Always helpful staff!

Leisure Partner

10/10

Exceptional

04 Aug 2025

Joseph

I would recommend this for anyone that wants a get away time to relax.

Business Family

10/10

Exceptional

29 Jun 2025

Jordache

Great place.

10/10

Exceptional

11 Jun 2025

Cheraleda

It was very lovely. The room was very clean and the view 10/10. Safe and quiet.

Leisure Self

10/10

Exceptional

06 Jun 2025

Evette

Staff and location made this a great option near the marina. ..basic accommodations, no fire alarm in my room....other than that ....good option for a short stay!

8/10

Excellent

29 May 2025

Stacey-Ann

It was close to the sea but the beach was a bit of a walk.

Leisure

10/10

Exceptional

12 May 2025

Donna

Great view

10/10

Exceptional

08 Apr 2025

Richard

Great place for a short stay

Really friendly staff, great location

Partner

10/10

Exceptional

25 Mar 2025

Sherill

Good choice for pre sail

Perfect for our 2 nights before getting our sail.

Partner

10/10

Exceptional

24 Mar 2025

Lori

Excellent Location safe to explore

Self

8/10

Excellent

24 Mar 2025

Matthew

Staying at this property was overall a good experience, the staff were very very nice and very accommodating. The rooms are decent and the property is located near to the harbour and restaurants. That's also the issue though, it's located next to some extremely loud entertainment venues which don't stop their music until late, sometimes the early hours. It's almost impossible to sleep before 1am on some nights.

Worth a stay for sure if you're looking for entertainment, nice staff, convenience and great views but don't expect to sleep soundly every night.

Leisure Family_with_children

8/10

Excellent

20 Mar 2025

Qiuming

The hotel location is great. Close to several attractions and many restaurants near by.

Partner

8/10

Excellent

19 Mar 2025

Noelle

I’ve stayed here several times before in the suites. This is the first time I got a regular room that was on the first floor. The room was in need of a little bit of renovation. They have new mattresses and pillows, but they’re extra firm which is a bit uncomfortable.

4/10

Poor

15 Mar 2025

Jennifer

First front desk person was not friendly.

Leisure Family

8/10

Excellent

10 Mar 2025

Febi

We had an ocean view it’s walkable to a lot of places. But they have no access to the beach we had to walk 10 minutes it will be nice if they had a shuttle service going to the beach and going to the city. They have no pool and no dining options inside the hotel.

Leisure Family

2/10

Poor

08 Mar 2025

Fariel

I requested ground floor, no climbing. I check-in online giving info about arrival time, etc. Online checkin info was lost. At 3:00pm we were taken to the room 31 with a buggy and I was 5 minutes away from a heart attack.
The speed and rough reverse drive up the hill had me praying not to get a vertigo attack or a heart attack. We were so high up that it was impossible to walk down or walk back up. We remained in the room and sadly my waterfront dinner that we planned was tea in the room. We check out early and then went for breakfast. A resort with one small lobby, one couch and a small table with tea/coffee. No consideration for health request. Positively the worse accoomodation in my 50 years of travelling. If you are healthy and can climb hills then this might not be a bad place for you. Receptionist could not be any worse.

Leisure Family

10/10

Exceptional

18 Feb 2025

Linda R

Fantastic view

We loved our room; so much space and the views were magnificent. It is a long haul up a steep hotel, but the staff are there with golf buggies to ferry you up and down. It is noisy however late evenings, mainly due to the sports bar next door, but the only real problem was Karaoke night! Hotel does provide ear plugs if you want an early, quiet night. NO food onsite, but plenty of cafes, restaurants and bars close by.

Partner

10/10

Exceptional

10 Feb 2025

Shane

Amazing staff, great location and environment
Noise levels high, consider putting glass into windows

Leisure Partner

8/10

Excellent

18 Jan 2025

Jennifer

Lovely hotel with wonderful views

The hotel is in a lovely position overlooking the Yacht Club with a table on chairs on the balcony Our room was a good size as was the shower room. We had asked for a room on the ground floor close to the lobby and they delivered. The rooms are on a hillside and apart from the short distance to the road they offer a golf cart type buggy to take you up to the higher levels.
Free tea and coffee is available 24 hours in the lobby but there was no bar or restaurant on site. However dining options are only 2 minutes walk away.

Partner

10/10

Exceptional

07 Jan 2025

John

Nice staff. Beautiful view!

Leisure Partner

8/10

Excellent

07 Jan 2025

alan

Great location in the heart of the yacht club marina, but the rooms were quite dated. Our room needed new mirrors and better lighting.

Leisure

4/10

Poor

03 Jan 2025

Nassim

Staying at the Yacht Club is like sleeping AT the nightclub. I'm not talking minor sound disturbance or simply a constant thuding from the beat. The room's windows don't have any soundproofing at all and the neighbouring outdoor nightclub has 0 restrictions on how loud they allow their music. The music will fully cover the sound of your room's TV. The nightmare doesn't seem to stop at any time of the night.
What a pity, because the property would be wonderful otherwise.
I will definitely not stay here again and unless you're planning to party all night every night, neither should you.

Leisure Self

6/10

Pleasant

03 Jan 2025

Verified traveler

The staff was an absolute delight. Unfortunately, how our room was situated left a lot to be desired because we could hear as other guest had to traverse past our room to get to theirs and also could hear the restaurant cleaning somehow. Also the beds are hard so if you like a hard mattress this is good.

Friends_and_family Friends

10/10

Exceptional

12 Dec 2024

Abiola

5-night getaway

Getting to the hotel by airport taxi was fairly easy. The room was cleaned every day, I enjoyed my aromatherapy back massage at the hotel spa. Most of my breakfast was at the restaurant on the English harbor and enjoyed that too. I had a lovely balcony room overlooking the harbor so that was nice! I would definitely visit again sometime in the future!

Self

4/10

Poor

01 Dec 2024

April

There was NO HOT WATER for my entire stay. I was brought to the staff’s attention whim in an hour of checkin and was not fixed by checkout.
There was a dog on the property that barked the entire night into the morning and the bar next door played very LOUD music until around 1 am. Because there are technically only windows at the front, the screens allow all the sound from outside in.
The room was clean but smelt like an ashtray in the kitchen, likely a past guest emptied it and the smell lingered. Otherwise the room was clean.
The staff was friendly but didn’t do a thing regarding the issues in the end.
Disappointing if you want to sleep and clean up properly.

Leisure

8/10

Excellent

19 Nov 2024

Karen

Lovely Caribbean feel right in the heart of the Falmouth Harbor sailing scene. Gorgeous four poster platform bed with old world feel. Be aware that parking would be a problem, but we didn’t drive - cabs are easy to get. It is set on a steep hill so unless you stay in the main building you need to be able to negotiate the inclines. Finally, windows are just louvers and screens, not glass so the minisplit AC helps with cooling but not true air con.

Leisure Partner

10/10

Exceptional

18 Nov 2024

Kerisha

Great everything around

My stay was amazing… it was a birthday trip and i was very pleased with everything 🙏

Friends_and_family Friends

10/10

Exceptional

17 Nov 2024

Naresh

Can’t complain everything was great

Business_and_leisure Self

2/10

Poor

09 Nov 2024

Teana

-

10/10

Exceptional

06 Nov 2024

Oeslyn

I love that the hotel looked exactly as advertisements online. No disappointment and very clean and comfortable.

Business_and_leisure Self

10/10

Exceptional

31 Aug 2024

Catherine

The staff were friendly and accommodating. Rooms were clean and well kept. The area had lots of restaurants around, however, because we went during the slow season, some of the time they weren’t open. The beach was about a 7 minute walk away and you could get beach towels from the front desk if you ask. The staff at the restaurant next to the place even exchanged some currency for us! Overall, a really good place to stay.

Leisure Partner

10/10

Exceptional

30 Aug 2024

Andres

Staff is very helpful

Business Partner

10/10

Exceptional

25 Aug 2024

Darian

Great Place to Stay !!!

Leisure Partner

4/10

Poor

18 Aug 2024

Gilmore

A/c had issues and shower was clean

Leisure Partner

10/10

Exceptional

14 Aug 2024

Geoffrey

Walls were thin & several of the guests were noisy in the evening. Hotel staff or security should patrol & ensure noisy level is acceptable. Overall nice environment

Leisure Self

10/10

Exceptional

04 Aug 2024

CSC

I loved the ambiance and the comfortable feeling of the atmosphere there. Each and every staff member was very friendly and helpful. I would most definitely recommend my friends to stay at the Marina Yatch Club.

Leisure

10/10

Exceptional

02 Aug 2024

Rhunney

Great area for tourists.

Leisure Family

10/10

Exceptional

01 Aug 2024

Simonia

The venue

8/10

Excellent

01 Aug 2024

Denise Vanessa

I would like for the hotel to have food options or maybe offer breakfast.

Leisure Family

6/10

Pleasant

26 Jul 2024

Rasha

The wallah are paper thin. I could hear everything my next door neighbors said or did! I could ever hear their yawning !!!
The room specially the toilet was not clean. There were some residue from last guest and I told the reception about so they arrange for the cleaning. I came back to the room a few hours later to find it on the same condition. I complained again to another employee at the front desk and she went and cleaned it herself.
There are many hotels in the area I’m sure you’ll find a better option elsewhere.

Leisure Self

10/10

Exceptional

22 Jul 2024

Cymanthia

Awesome

Amazing staff and beautiful property.

10/10

Exceptional

20 Jul 2024

Stephanie Lynn

The location, the beach, and the restaurants. Quiet and the beautiful scenery.

Leisure

10/10

Exceptional

11 Jul 2024

Arlene

The property was a vibes by itself . Loved the room
Arlene

Leisure

10/10

Exceptional

10 Jul 2024

Pamela

Wonderful stay! Front desk staff were incredibly helpful and attentive. It was a short stay but, wish we could’ve stayed longer! Clean and bathroom amenities were great..the best part… the views of the marina were gorgeous!! Lots of restaurants and bars right in front of the resort. Will definitely be back!

Leisure Family

10/10

Exceptional

05 Jul 2024

Deelovekumar

It had a friendly neighborhood

Leisure Self

10/10

Exceptional

05 Jul 2024

Apolonia

Lovely stay

Amazing, peaceful, quiet! Lovely view from the sea view room! The kitchen was well equipped and the staff was very pleasant and helpful. Would definitely stay here again!

Friends_and_family Family

6/10

Pleasant

02 Jul 2024

Ruchik

Basic in English Harbour

The comfort level was basic with refrigerator in the room, but coffee in common area only. The only issue was the loud banging of the doors during housekeeping hours. It started early in the morning until housekeeping finished their job in late afternoon. Other than that, it was quite pleasant.

Self

10/10

Exceptional

28 Jun 2024

Anilkumar

Property is located on the high ground with great views. Property is in good condition. Staff is awesome. Walkways within hotel are very steep and crooked, so, if you have to walk to your room within property, it's difficult. The staff can give you ride in golf cart (it feels likean amusement park ride ;) )

Leisure Family

10/10

Exceptional

26 Jun 2024

Brunel

Place has a beautiful view. Food was 3 out of five in most local restaurants. I recommend the Indian restaurant which is a one minute drive.

Leisure Family

8/10

Excellent

23 Jun 2024

BRIANA

Id come back for sure.

This place was nicer than I expected and working walking distance to food and scuba. Id come back for sure.

My only note is that if you have noisy or inconsiderate neighbors you can really hear them through the walls.

Self

10/10

Exceptional

23 Jun 2024

Rutul

Cleanliness, scenic view

Leisure Family

10/10

Exceptional

04 Jun 2024

Thureiyya

Amazing Marina View

The staff at the resort are friendly and provide helpful information about the area. We were there during the off-season and there are plenty of things to do. We were happy to have a room with a kitchen to cook on nights we were not interested in going out. The room is 3 times the size of an average hotel room. The view is amazing and there is always a taxi available to explore the island. The marina has a few restaurants in the area and the supermarket is within walking distance. The massage was a big treat for us. We will definitely return.

Friends_and_family Friends

8/10

Excellent

01 Jun 2024

Devika

Did not like that there was no internet in my room. The AC kept breaking down. Rooms were small. Beautiful surroundings. Being near the beach. Food was very good.

Leisure Family

8/10

Excellent

01 Jun 2024

Iona

-Beautiful scenery
-Quite location
-Lovely food spots within 3-5 minutes (walking distance)
-Nearby bars and entertainment

Leisure Partner

10/10

Exceptional

26 May 2024

Mimi

I loved staying here. The property is gorgeous, the rooms are clean and well appointed, beautiful views, friendly and helpful staff, coffee and tea available all times, and very convenient to English harbor and Nelson’s DockYard.

Business_and_leisure Self

10/10

Exceptional

26 May 2024

ERICA

I am a frequent guest at the Antigua Yacht Club and the staff always makes the stay pleasurable and inviting!

Business_and_leisure Partner

10/10

Exceptional

23 May 2024

Julia

Surroundings and easy check im

Leisure Partner

8/10

Excellent

21 May 2024

Mellena

The staff was so welcoming and the property has an amazing view of the Harbour. Overall everything was clean and well maintained. I would definitely recommend staying here!

Leisure Family

6/10

Pleasant

20 May 2024

Tracy

The property has paper thin walls and you can literally hear everything!! The property is beautiful and convenient and the staff are lovely, friendly and helpful but I wouldn't stay there again because of the noise.

Leisure Self

10/10

Exceptional

09 May 2024

CHERYL

Yacht Club is a Gem!!

Yacht Club is an AWESOME place to stay. All the employees were great and accommodating. Great local restaurants and bars in walking distance. We only stayed 1 night as a layover before heading to Royalton Resort but we would come here to stay on a extended vacation.

Friends_and_family Family

8/10

Excellent

22 Apr 2024

Timmy

This is a very noisy location lots of clubs in the area. They even give you ear plugs. Other than that it was a nice place.

Business

10/10

Exceptional

25 Mar 2024

Verified traveler

best spot

really great location and helpful staff

Self

6/10

Pleasant

25 Feb 2024

Alejandro

Crummy service and attitude.

Accommodations were ok for the money, the service and attitude not as much. I asked to store a bag prior to my stay. The lady at the front desk made me feel it was an imposition. When I retrieved it, late in the evening and tired, they front desk guy made me diggit from the back moving a lot of luggage put in front, saw mw struggling and did nothing to offer help. Please and thank you are words that seem to be forbidden from front desk staff, and it feels they are allowing you the privilege to stay there.

Self