Palazzo Martinelli

Italy , Sorrento
Sorrento, Corso Italia 211
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75 reviews shown

10/10

Exceptional

15 Apr 2026

Gemma

we arrived after 10pm so was dark , we were stood almost outside the front door yet missed it , there is a sign on the wall with the hotel name but the easiest way to see it at night is to look up for the 1st floor balcony the entrance is directly below it, there are no other balconies in the row, putting the code in it worked first time , the pre arrival communication from the hotel was excellent with all the information needed via WhatsApp & Expedia messaging , hotel is really nice, super quiet which is a haven away from the madness that is Venice, as for the lobby entrance to rooms well it’s great, 2 comfy sofas and coffee tea facilities for all to use which was appreciated, the room was easy to access again no issues with the code, I love the fact there is no reception - no waiting for keys or wasting of time getting to the room. The room itself well as other travelers have shared they are huge!! Absolutely stunning , great decor lovely wood floor , massive comfy double bed and small single sofa bed (which I’m also told was super comfy ) for teenager. Bed sheets were crisp clean and the room smelt fresh, huge wardrobe , a safe to store valuables, spare towel & sheets & duvet in wardrobe. Stunning bathroom, balcony seating on lvl 1 for all guests great place to pop for smoke , staff at breakfast she was super friendly , breakfast worth it no question , pastries cake cereal meat bread oats coffee juice pancakes , eat as much as you like YUM, setting is nice too, fab hotel

Family_with_children

10/10

Exceptional

16 Feb 2026

Jennifer

The room was huge, and simple but elegant. A lovely combination of the convenience of a hotel but the privacy and quiet of a private suite/apartment.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Indira

The room was super clean and the staff reply quickly to inquiries.

Have a lovely stay.

Family

10/10

Exceptional

01 Dec 2025

Arturo

The hotel is conveniently located near the Piazzale Roma. The staff were very friendly and helpful and our room was always kept clean. Thanks so much to the tesm !

Partner

10/10

Exceptional

23 Nov 2025

Elettra

Everything was perfect

Partner

10/10

Exceptional

21 Oct 2025

John

Wonderful stay here. Room was amazing and big including the bathroom even a lift. We didn’t take breakfast as wanted to explore but communal coffee and tea available.
the location is excellent for train, busses, water taxi. The management company were fantastic with communication and a very safe area for the family to explore.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Christine

We loved our stay in Venice the property is good but be prepared as it is not a hotel with staff. The check out is 10 am and the only luggage storage is “unattended” which we were told about in advance.

Leisure Family

4/10

Poor

28 Sep 2025

Noah

The location is convenient, close to the train station and bus loop. That's about the only good thing. Bathroom was musty, dirty, and shower did not drain. It's a \"smart\" hotel which means there's no service, you just get door codes and texts from a chatbot. Ok if you just need a basic room for a night and nothing else.

Partner

10/10

Exceptional

13 Sep 2025

Ashtyn

Easy convenient location

Loved the high ceilings. It’s in a great location. Easily walking distance to the bus, etc. A little bland in terms of aesthetics. Bed/pillows could’ve been a little bit more comfortable but overall, it was great.

Partner

6/10

Pleasant

13 Aug 2025

Eli

this property was great for smooth check in and easy access when you get to venice. the rooms were nice and venitian style. however the a/c is poor and that is unacceptable in italy and for a three star hotel. at least provide fans. it cost a few hundred dollars to fix please dont advertise as a place with ac if you dont have it.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2025

Saad

I recently stayed at Hotel Palazzo Martinelli Dolfin and it was a wonderful experience from start to finish. The hotel itself is housed in a beautifully restored historic building with elegant interiors that capture the charm of Venice.The rooms are recently renovated, very clean, and the bathrooms are spotless — which made the stay extra comfortable.

The location is a huge plus: it’s within easy walking distance to the train station and many of Venice’s main landmarks, which made exploring the city super convenient.

Overall, I’d definitely recommend this hotel if you’re looking for a comfortable, clean, and well-located place to stay in Venice.

Leisure Self

10/10

Exceptional

28 Jun 2025

Sufiya

convenient location, close to train station. clean, spacious and cosy. very modern (and smart) hotel.

Leisure Partner

10/10

Exceptional

28 May 2025

Slawomir

The property was very nice,clean, good location, will recommend to friends.
👍👍👍

Leisure Partner

10/10

Exceptional

05 May 2025

Martha

Even though its a smart hotel the online attention was great!! I totally recommend this place to stay.

10/10

Exceptional

26 Apr 2025

Michael

Fabulous location with views of the lake and mountains. Absolutely stunning and hope to come back very soon for a longer stay!

Leisure Family

10/10

Exceptional

12 Mar 2025

Youdel

Very clean and confortable stay. Good TV service and close parking storage.

Leisure Partner

10/10

Exceptional

26 Jan 2025

Kevin

Had a perfect stay

8/10

Excellent

28 Nov 2024

Heidi

We were told that we would get a code to check into our room after 3. We waited until 5:30-ish and still no code. I called and spoke to a lady with a crying baby in the background and told her we were sitting at the property waiting for a code. She said she would check and call us back. We never heard back from her, so I called again and she said that she had sent the email earlier, I told her again we never got an email, and asked if there was any way she could resend it. Still crying baby in background. She finally agreed to resend as we had been sitting at the property waiting and waiting to check in. Things went smoothly after that. Very nice, clean rooms! Missed our breakfast due to having to leave early bc of train strike…no refund on that….

Leisure Family

10/10

Exceptional

23 Nov 2024

Cynthia

The hotel is about a 8 minute walk from the train station. There is an elevator which is nice, and a place to store luggage. We had no problem with the Smart hotel experience. Breakfast was nice. We loved the large bed and ample lighting in the room.

Leisure Partner

10/10

Exceptional

05 Nov 2024

Betty

Very clean attractive room and convenient eating area.
It would be helpful to have a local map to show walking directions from last stop of People Mover cable car to the hotel.

8/10

Excellent

12 Oct 2024

Alfredo

It was very difficult to access and exit this hotel. Also the check in process is not my type

Leisure Family_with_children

10/10

Exceptional

23 Sep 2024

Carol

I loved how close it is to train station and a lot of cute restaurants near by.

Leisure Partner

10/10

Exceptional

11 Sep 2024

Robert

Beautiful rooms

Partner

10/10

Exceptional

26 Jul 2024

DIANA

Very confortable stay! Super nice room and we also enjoyed the breakfast. Very recommended!

Leisure Family

6/10

Pleasant

23 Jul 2024

maninder

Fantastic property, really historic feel BUT the AC was micromanaged by the renting organization and was not a very good experience overall due to that critical detail during a heat wave. The doors didn’t open and close properly leading to an accident on my end when the room got really really hot and I tried to open the main door so I can leave the room to get fresh air and forgot it still has the security latch engaged in leading to some framework damage. One painting fell in the main bedroom due to me falling on the floor due to heat exhaustion and my family couldn’t catch me in time. I hit my head on the concrete floor inside the room that night when I fainted from heat exhaustion. Overall the property is good property I just hope they can manage at a higher level for the amount of money they charge per night. I don’t appreciate the email accusing me of wrong doing before understanding what actually happened in my room that night. I’m asking for repair estimate so I can look at some type of repayment, they should consider giving me part of my room rent back due to the ac situation. Currently I have sharp pains in my head on the right side from the fall that took place that night in the room connected to the bathroom. I hope it’s not a longterm impact on my health. I have never had this kind of challenging experience in any of my other stays, Expedia can check my travel history. I apologize for any unintentional harm I caused their asset. I hope my health is ok long term.

10/10

Exceptional

05 Jul 2024

Juan

This was a pleasure for us the Stay in the Hotel. Smart type hotel with codes to get in and for room. This said they had great service with rooms being cleaned every day and breakfast. In tube the the charm of Venice. Quieter side of Venice but with Water bus and taxi’s available short walking distance. Great Job to everyone and highly recommend.

Leisure Family

10/10

Exceptional

17 Jun 2024

Paul

Amazing room in a great location

This hotel is wonderful. We wish we were staying longer. Perfect location, very nice room and system. Access codes worked as intended.

Friends_and_family Family

10/10

Exceptional

13 Jun 2024

Saurabh

Best

10/10

Exceptional

08 Jun 2024

Paul

This was a great choice for our short trip Venice. Very conveniently located near the bus and train terminal. The hotel is situated a very short walk from both.

The room was modern and spacious with great views along the canal. The service was excellent and prompt, especially the woman at breakfast. I would highly recommend this hotel and look forward to our next visit to Venice.

Leisure Family

10/10

Exceptional

04 May 2024

jennifer

Nice place to stay

4/10

Poor

23 Apr 2024

Simona

The property is in a nice area quiet and well connected.
I doubt i will stay again as i think there are better properties for that cost.
On arrival, despite having asked to re confirm the room i has booked i found out that they had moved us. I know that sometimes there might be unexpected issues but i would expect the property to be in touch first and some sort of apologies. Instead of the canal view and two double beds there were one bed and one sofas with only a flatsheet not even covering it and a thin duvet in a room without any window and quite low ceilings.

I called the smart reception and only after several conversations with expedia and a night without sleep we got moved to a different room where the sofa bed at least had a mattress.

Unfortunately the walls are not soundproofed so the second night another guest didn't know how to open the door of her room and she spent two hours banging against her door until i decided to go out in my pijama and explain how to use the code.

All together not an experience that i am looking forwards to repeating.

Leisure Friends

2/10

Poor

25 Feb 2024

Antionette

Beware-Do Not Stay Here

I checked in (remotely) and knew within the first 5 mins that I would not be staying there. The time I spent in the room(30 min max) was used to book another Hotel! I paid for a “Canal View” and was met with a view of construction, plywood and sewage water. While the room was clean it was tiny and the bed was paper thin. The main and only entry door was directly connected to a dining area (for common use) and had a large crack in it, to where you could see into the room. There was no privacy and sounds carried throughout. Overall I did not feel secure or safe in the room enough to stay. All contact with the property is contact less and instead of dealing with the hassle of “looking at their other rooms” I chose to leave and book elsewhere, Immediately! (Room view is posted in the photos. Taken on Feb. 20,2024) They should be ashamed of what they were charging for “Canal View”!

Partner

10/10

Exceptional

17 Oct 2023

Angela

All

6/10

Pleasant

17 Aug 2023

Michele

The pros: the cleaning staff and staff communicating via message are responsive, friendly and helpful, the room was a good size. The cons: location; it says it’s 6 min walk to St. Marks but it’s 30, and it says 4 min walk to grand canal but it’s 13 (and I am young and in shape). They don’t give you the wifi code until your room is ready and they email you but if you don’t purchase an international data plan you’re screwed. My room was literally in the dining room and I got up before breakfast but could hear everything, partially because there are gaps in the door. If you’re a solo traveler and concerned for your safety that is alarming. Their “storage” for your luggage is an unlocked cabinet so you have to put your faith in humanity that people don’t steal it as there is no reception. The bathroom was so small anyone who was tall their knees would hit the wall. There’s no shelf in the bathroom to put your toiletries so you have to put them on the floor. They let you check in at 3 when most places allow at 2 and check out is at 10 when most places in Italy it is 11.

Leisure Self

10/10

Exceptional

05 Aug 2023

Baryalai

Beautiful

4/10

Poor

31 Jul 2023

Wilhelmus

I would not suggest staying at this SMART property. Orbitz sold us a room that would not accommodate our family, even though we included it in our search criteria. The hotel wanted to immediately uncharge us and would not be flexible with customer service to cancel our reservation. This was definitely NOT ideal. Maybe if you are young and traveling through europe it would be a good fit.

Leisure Family

10/10

Exceptional

12 Jun 2023

Carolyn

The hotel was on a quiet canal with what felt like a unique hidden door. The room was very large and comfortable. Communication in English via What’s App was very timely and helpful. It was nice to be able to drop our luggage at 7 am and spend the day in Venice before check in

Leisure Friends

10/10

Exceptional

09 May 2023

Norvik

Huge and clean room

It was perfect, the room was super clean , staff were very friendly and nice , nice area close to everything, super close to parking .
Overall very great place to stay

Partner

8/10

Excellent

28 Dec 2022

alessandra

Really enjoyed the staying! Definitely going back!

Leisure Family

2/10

Poor

02 Nov 2022

Tony

Rudeness

Leisure Partner

2/10

Poor

27 Oct 2022

Kristen

I should have read the one-star reviews before booking. DO NOT STAY HERE.

While a beautiful hotel inside, the hotel does not provide the amenities promised and makes it almost impossible to receive resolution to an issue. There is no one available to help you in person during your stay. The hotel has an air conditioner but fully turns off their air conditioning system throughout the hotel and does not provide any other method for air circulation. When I asked for help, a fan, anything, the hotel responds via WhatsApp - 6 hours later - and says \"everything is working\".

The hotel's air conditioner might \"WORK\" but it is not \"ON\", and it cannot be used. I don't care if it works as a system. If it doesn't work for me - the guest, then it doesn't matter. False advertising. Their solution - They say \"open a window\".

In October 2022 - it's still 65-70 degrees at night, the wind speeds are low, and mosquitoes ate me alive. I didn't sleep the entire time I was there, effectively ruining my trip to Venice.

Also - waste of money. I reserved a junior suite with a balcony. The balcony is too small for anything other than standing. Cannot fit chairs. Balcony overlooks abandoned courtyard fully in disrepair.

Difficult to locate on Google Maps. Got lost trying to find the hotel as the location provided is of a parking garage - on the other side of a canal. You need to be very aware of your surroundings and potential ways throughout the maze of Venice to get actually find the hotel.

Leisure Family

10/10

Exceptional

23 Oct 2022

Verified traveler

Stunning rooms

Excellent room in a great spot. Would recommend highly

Friends_and_family Family

10/10

Exceptional

16 Oct 2022

Federico

My wife and I spent a night before returning to the US and we were extremely pleased. My only issue was that they had already switched the Air conditioning to heating since it was mid October and the room was a little warm. However after opening the windows for a while it was very comfortable. The room we got was HUGE with lots of room to move around especially packing for our return. Very close to Piazzale Roma and about a 7 minute walk to the train station. Not the most glamorous location but very safe. Killer wifi speed and extremely quiet. Would definitely stay there again.

Leisure

10/10

Exceptional

09 Oct 2022

PERSWAMI

Place is newly renovated and has everything.

Leisure Family_with_children

6/10

Pleasant

05 Jun 2022

Sabrina

Very modern and spacious room. Cleaning lady was very very helpful. Breakfast for 15€ In my opinion is a little too expensive, 10 or 12€ would have been more inviting. But overall a good hotel. Very pretty

Leisure Partner

2/10

Poor

12 May 2022

Auskar

Do not stay at this property. There is no one on site to answer questions and address problems with the room. They are supposed to be avaialble via WhatsApp but when I inquired about a problem with the air conditioner, they completely ignored me. The air conditioner was blowing cold air all night, on a cold night, and could not be switched off. When I repeatedly asked via WhatsApp if anyone could address the problem, no one responded. So the air conditioner was on all night. I contacted Expedia to see if they could reach someone from the property but after several attempts, they too said they were completely ignored. This property is worse than a hotel and an Airbnb. I feel like they have taken my money, promising a level of service, and completely failing to deliver. They have deceived me. They should not be in the business of offering accommodation services and Expedia should not be allowing them to advertise their property on their site.

Leisure Self

10/10

Exceptional

15 Apr 2022

Verified traveler

venezia holiday

very comfortable, big & spacious

Friends_and_family Friends

8/10

Excellent

25 Dec 2019

Maria Corazon

Okay hotel if you dont have luggages

The room is okay and newly renovated yet they said its king bed but its just queen bed and we were 5 adults ( 1 queen and 2 single beds). Wifi is not working. If you have luggages, dint stay here, look for somewhere hotel near the train station as it is difficult to carry luggages crossing 2 bridges and walking on cobble stones.

Friends_and_family Family

10/10

Exceptional

25 Nov 2019

Verified traveler

High tide In Venice

We loved the room, beautiful place. Generally do not stay at places without 24 hr reception but glad we made an exception. Pease be prepared to get wet during high tide season, we just laughed and let it be a story we can tell!

Friends_and_family Family

10/10

Exceptional

23 Oct 2019

Peter

Lack of staff (cleaning) that are bilingual was difficult for our stay.

Partner

8/10

Excellent

16 Oct 2019

Verified traveler

Very clean, big room, nice breakfast, close to the port

Leisure Family

8/10

Excellent

02 Oct 2019

Verified traveler

The location was great for taking a cruise! It was walking distance. We hired a private driver to pick us up at the airport and he dropped us off in front of the business office for the hotel(apartment). Then it was a 5 minute walk to the actual hotel(apartment-one-room). At first the condition of the neighborhood scared us. However, we soon found out that it was safe and being redone to turn it into these beautiful rooms. We loved the family atmosphere outside in the surrounding neighborhoods where we walked after dinner. Great local restaurants, cafes and water taxis everywhere. The people were very, very helpful everywhere we went in this location.

Leisure Family

10/10

Exceptional

17 Sep 2019

Steve

very clean, very comfortable, would definitelyl stay there again

Friends_and_family Family

6/10

Pleasant

09 Aug 2019

Verified traveler

The room is amazing, big and new. The location is convenient in the sense that it is close ro Piazza de Roma where you can take the vaporettos to go to San Marcos and other means of transportation. However, the AC units in the hotel didn’t work. We complained and all the other guests that we met complained to no avail. The hotel response what that the AC were checked and that they were all working. I recommend this hotel for the winter time. Definitely not to stay during summer time. The hotel doesn’t have a reception on site. The hotel managed remotely and via whatsapp. The reception is at keast a good 10 minutes walking. Breakfast is decent and tge cappuccinos prepared by the breakfast attendants are really good. .

Leisure Family_with_children

2/10

Poor

03 Aug 2019

Carrot

Definitely avoid this place.

No AC!!! AC in the room totally not work. The ACs in the common area are just fans. They just blow wind without cooling. It is very hot in the room and whole building. Nobody is helping. Call to look for AC fix but they just say “we are reception only. We cannot do anything. The only thing you can do is emailing them and wait for fix tomorrow”. The night is disaster hot. I email them immediately but the second night AC is still not working.

Don’t think you can open the window to cool. There is no window screen and there are many mosquitoes.

Leisure Family

2/10

Poor

03 Aug 2019

Verified traveler

Out of order

Very bad place to stay. Bad location. No air conditioner. Abandoned building. I requested maintenance for the ac which never happened

Family

2/10

Poor

19 Jul 2019

Verified traveler

it is not a hotel.. check in is about 6 blocks away.. got lost looking for check in then got lost with poor direction from check in.. it was night time and to get to the place you have to go down a very dark ally .. air condition didn't work well ... no restaurant had to walk about 4 blocks for food.. the whole experience was awful

Leisure Friends

2/10

Poor

22 Jun 2019

Verified traveler

The property was difficult to get to specially with person with disability,to get to reception area was a hard work .
The communication between the receptionist and the reservation was poor they were having different message,
When we got to the room it was so hot and continued to be so hot the whole 3days while we are there and the reception will not help in either changing our room or improve in heat. Over all it was my worst experience

Leisure Family

6/10

Pleasant

07 Jun 2019

Joseph

Joeys getaway

It was a renovated room which was clean but had a funny smell very simple room nothing in mini bar no coffee or tea, kettle or room service phone but all in all for a 3 star hotel it was good 🙂

Partner

10/10

Exceptional

01 Jun 2026

Ralf

Wir waren 7 Tage in Venedig und das Hotel war Sauber, gut geführt , die Kommunikation und auch die Spätanreise waren kein Problem dank Zutrittscode.
Das Personal war freundlich und zuvorkommend, Die Zimmer sauber und gepflegt.
Die technischen Anlagen waren alle in gutem Zustand. (Aufzug, WLAN, Beleuchtung, WC, Dusche, TV, Kühlschrank)
Das Frühstück war völlig in Ordnung, Frischer Kaffee, Crossoints , Brötchen , Pancakes, Mufins, Tarte, Kornflakes , Müsli , Joghurt, Fruchtsäfte, Wasser, Milch , herzhafte Aufschnitt und süße Brotaufstriche.
Was etwas gefehlt hat Frischobst oder Gemüse (Gurke , Tomate) und vermisst hatte ich auch ein Frühstücks Ei aber das ist nicht Überlebenswichtig sondern eher schon Luxus :-)
Die KRaumtemperatur ließ sich über ein im Zimmer Termostat entsprechend Regeln was auch sehr gut funktioniert hat. (nicht zu Warm & nicht zu Kalt - jeder so wie er es Mag)
Wir würden wieder dort übernachten.

Vielen Dank und Viele Grüße
zwei Reisende

Family

10/10

Exceptional

23 Mar 2026

Simon

The staff was very friendly and helpful. The room was good considering the price.

Partner

6/10

Pleasant

26 Feb 2026

Diego

Perfecto

Partner

4/10

Poor

24 Feb 2026

Cora

Das Zimmer war leider nicht wie auf den Bildern dargestellt. Die Dusche war umgeben von einem vergilbten Duschvorhang, die schränke und Möbel wiesen fast alle Defekte auf. Die Lampen neben dem Bett waren nicht richtig befestigt. Die Heizung im Badezimmer war defekt, weshalb es extrem kalt war.

Das Frühstück hätte man sich sparen können, aufbackbrötchen, eine Sorte Käse eine Sorte Schinken und eine Sorte Salami.

Das Personal beim Frühstück war leider nicht besonders freundlich, dreckige Teller standen durchgehend auf nebenstehenden Tischen herum.

Leider nicht wirklich zu empfehlen

Partner

4/10

Poor

03 Jan 2026

Paul

En pleno invierno y la calefacción del baño de la habitación no funcionaba.

El problema que veo en los hoteles que no cuenta con personal en sitio, es que el mantenimiento y revisión de la infraestructura y buen funcionamiento de todos los sistemas, llamesé eléctricos, hidraúlicos, calefacción, etc. es mínimo.

Otro punto negativo, es la hora para el Check-out, a las 10:00 AM. Simplemente es muy temprano, en ninguna otra ocasión me había tocado un Check-out a las 10 AM.

Leisure Family

8/10

Excellent

29 Dec 2025

Yuri

Boa localização, quarto superior amplo e instalações em boas condições. Shampoo e sabonete limitados e café da manhã pouco diverso. Não vale muito a pena incluí-lo na hospedagem

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Lovamampiandra

Spacious room and near to bus station

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Arturo

Everything was perfect!!

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Laura Paulina

Limpieza, comodidad y ubicación

Partner

10/10

Exceptional

30 Oct 2025

francisco

Muy bonita la habitación y muy buena atención

Leisure Family

10/10

Exceptional

29 Oct 2025

Tuulia

Huone siisti ja toimiva

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Simona

Struttura comodissima a pochi passi dalla stazione. Camera pulitissima e ampia, bagno enorme finestrato tutto ristrutturato di recente. Check-in veloce e smart. Non posso commentare la colazione perché abbiamo soggiornato per partecipare alla Venicemarathon e siamo partite all’alba. Tornerò sicuramente a Venezia e sicuramente in questo hotel!!!

Leisure Friends

6/10

Pleasant

21 Oct 2025

Osvaldo

Las habitaciones les falta mantenimiento

Partner

10/10

Exceptional

02 Aug 2025

Christian

Väldigt fint hotell nära till parkeringen så man snabbt kan landa i venedig. Rummen var stora och fräscha. Gillade den moderna tuchen på en gammal byggnad

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Rikard

Nice and clean. Room was very nice. Friendly staff let us have the lugage longer.

Partner

10/10

Exceptional

13 Oct 2024

Eugenio

Todo el hotel está muy bonito, muy limpio y Violeta es una persona súper amable.