Eden

Italy , Sorrento
SORRENTO, Via Correale, 25
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

23 Jun 2026

Sofia

Beach experience is top notch and Cafe Inez is amazing!

Self

8/10

Excellent

23 Jun 2026

mercedes

I really loved this hotel it was super nice and you had access to most of everything on the resort i would give this place 5 stars the only reason i gave it 4 was because prior to booking it didn't list all of the extra fees and things that i would need to pay like how the hotel does not offer parking for the people staying there the only option is paying for valet which is 60 dollars a night or finding somewhere else to pay and park there was also a 600 dollars deposit placed on my card which a deposit is okay every hotel does it but i did not know it was 600 what so ever plus when i was checking out they gave me a receipt and told me okay here is your remaining balance and i was confused and saw that they were charging me 152$ for the resort fee for 3 days and i didnt use or touch anything there besides the pool it was a really nice stay besides that i just wish i knew all of this beforehand.

Family

10/10

Exceptional

23 Jun 2026

josephine

Staff very helpful and friendly

Partner

10/10

Exceptional

22 Jun 2026

Arnaldo

you will need to get to the pool area early to secure chairs.

Self

10/10

Exceptional

22 Jun 2026

Ilan

Thank you for a pleasant stay

Partner

4/10

Poor

22 Jun 2026

Marcela

Here is a clear and professional negative review in English:

Unfortunately, our experience with the hotel pool was very disappointing. The water looked dirty and had an unpleasant smell, which made it feel unsanitary and uninviting. A pool should be clean and well maintained for guests to enjoy safely.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Shantice

Well be returning

Friends

10/10

Exceptional

21 Jun 2026

Claudia

Súper relajante no mucha bulla literal para despejar y estar en paz disfrutando a mi y mi esposo nos encantó

Partner

10/10

Exceptional

21 Jun 2026

Maso

A mi me encantó la propiedad acá en Edén Roc. Las piscinas fueron emocionante y llenó de vida. La comida fue riquísima y la habitación fue increíble con una vista inolvidable. me quedaría acá de nuevo y voy a visitar a Miami de nuevo en plan para quedarme acá en este hotel.

Friends

10/10

Exceptional

20 Jun 2026

John

Great trip

Partner

10/10

Exceptional

20 Jun 2026

John

Everything was fantastic

Partner

10/10

Exceptional

20 Jun 2026

Enzo

El personal súper amable, perdí mi cartera y ellos la guardaron y me contactaron, muy limpio y moderno.

10/10

Exceptional

17 Jun 2026

Chaquita

This was the perfect beach location. The rooms were spacious and clean and the staff were very professional and polite.

Friends

10/10

Exceptional

14 Jun 2026

Jean-Max

Our stay at Eden Roc was a perfect staycation for our family. The rooms were clean, spacious, and had gorgeous views. We enjoyed the beachside loungers during the day and later on the poolside loungers. Service was phenomenal all around, from the front desk to both Nobu and Ocean Social to beach and poolside service. Food and drinks were delicious. There were activities for kids setup near the pool. They had a World Cup viewing area, which was perfect for my family as we are big soccer fans. I highly recommend it for your next getaway.

Family_with_children

10/10

Exceptional

14 Jun 2026

Ermine

Excellent

10/10

Exceptional

14 Jun 2026

Matthew

Everything was clean and all staff had excellent customer service skills. Food and drinks were great.

Partner

10/10

Exceptional

14 Jun 2026

Cedric

Very clean room the staff was nice excellent beach views

Partner

6/10

Pleasant

13 Jun 2026

Brandy

Booked the floor to ceiling windows oceanfront suite. First room was in 4th floor couldn't see anything. Second room floor 12 had a roach in it. Third room 14th floor ended being decent. All 3 rooms were identical which is outdated. Didn't even have ABC on TV couldn't watch the playoffs. Staff was extremely pleasant and helpful! That would be the only reason I webt back for the staffing was phenomenal!

Partner

10/10

Exceptional

12 Jun 2026

Shelby

Room was a bit outdated but the balcony made up for it

Family

2/10

Poor

09 Jun 2026

yvette

If you’re the type of person who is willing to pay premium prices for a hotel and expects quality customer service in return, this is not the place for you.

I reached out regarding several issues and concerns during my stay, and the response I received from Salvador Cortes was dismissive and sarcastic, offering little more than an insincere “sorry.” When guests are paying top dollar, they should be treated with professionalism and respect.

Overall, the experience was extremely disappointing. The hotel does not live up to its pricing, and I will not be staying here again. I wish I had chosen the Fontainebleau down the street instead. Unfortunately, I learned that lesson the hard way.

Save yourself the frustration and stick with a hotel that has a proven reputation for both quality accommodations and customer service.

Friends

8/10

Excellent

08 Jun 2026

Janet

This is a stunning hotel with magnificent beach views. In my view though, the room was overpriced. Besides having a great view it was large. But, there was not appropriate space to lay out luggage. The room surprisingly smelled stuffy/stale. The hotel was very clean, but the room itself felt like it would have benefited from a bit of extra time in that department. The shower, while large, felt dingy. Not sure if the tiles/grout need to be freshened or if it was unclean. The valet staff and bell-hop were excellent. The front desk staff upon check in was no particularly friendly. It felt like they were going through the motions waiting for their shift to end. Later that evening, the front desk staff were much more helpful! I did inquire about booking a beach cabana but was told I had to book that from pool/beach staff. As a disabled woman, that was not helpful. Navigating outside to find staff to book this in advance was particularly challenging, so I did not book anything. The breakfast staff were very friendly and helpful and breakful was wonderful! Eden Roc was wonderful to experience once, but I don't think it was so amazing to justify the high price that I paid.

Family_with_children

4/10

Poor

08 Jun 2026

Mahamad Umar

We had a great experience but one thing that i want to point out it was i needed a microwave so i asked a receptionist so they said 30$ flat and i called after for microwave so they said 35$ so it was weird that 2 person said a different price and they charged 35$ after so it was weird for me and don’t drink there water bottle they will charge 14$ plus tax for regular water bottle

Partner

10/10

Exceptional

08 Jun 2026

Nara

great customer served

Friends

10/10

Exceptional

07 Jun 2026

Jack

The balcony room was beautiful and everything around the propert

Self

10/10

Exceptional

05 Jun 2026

Grace

It’s amazing

10/10

Exceptional

05 Jun 2026

Michael

I wasn’t a fan of the food, but everything else was amazing.

Family

10/10

Exceptional

05 Jun 2026

Claudia

Súper están todo limpio oloroso ecepcional

Family_with_children

8/10

Excellent

04 Jun 2026

Michael R

Christopher at the front desk was excellent

Partner

10/10

Exceptional

04 Jun 2026

Hector

Great service

Partner

10/10

Exceptional

04 Jun 2026

Aaminah

This was my third time staying at the hotel. The service was outstanding, a huge thank you to Anastasiia, Salavador and Morgane for making me feel at home.

Looking forward to my return in a few weeks.

Self

2/10

Poor

01 Jun 2026

Sophia

My room was dirty, did not have the view upgrade I paid for, the room was missing the mini bar amenities as well.

2/10

Poor

01 Jun 2026

Eva

Non

10/10

Exceptional

01 Jun 2026

Geofrey

Good ambiance with a clear ocean view

Partner

2/10

Poor

31 May 2026

Alessandro

NEVER AGAIN.

Expedia required me to rewrite and resubmit my original review before it could be published. The version below removes details Expedia would not allow, but not the reality of the experience.

This hotel is marketed as a luxury Miami Beach destination. It is not.

The pool umbrellas were worn and frequently unavailable or unusable, leaving guests exposed to the Florida sun. At the beach, cabanas block a significant portion of the ocean view unless you are prepared to spend even more money after already paying premium hotel rates.

Then come the endless extras. Fees. Surcharges. Add-ons. The final cost bears little resemblance to the impression created during booking. Everything seems designed to reach into your wallet one more time.

The presence of large iguanas around the pool area was impossible to ignore. We repeatedly saw them around lounge chairs and garbage areas. Not exactly the image one expects from a property claiming luxury status.

We even watched guests at checkout visibly surprised by the accumulation of additional charges on their final bills. That alone should tell management everything it needs to know about the guest experience.

What frustrated me most was not any single issue. It was the feeling of being nickel-and-dimed from arrival to departure while receiving an experience that fell well below expectations.

Luxury is not a lobby, a website.

Save your money. Miami Beach offers far better options. We will never return. Ever.

6/10

Pleasant

31 May 2026

Kimberly

Property quite dated. Bell boys and valet super helpful but front desk slow and unhelpful. No amenities to change shower pre fight if you have a late departure. Location quiet with very little around need a car if you want to explore.

Partner

10/10

Exceptional

30 May 2026

Michael

Great location and so much fun

10/10

Exceptional

30 May 2026

Banan

Loved our stay. Super clean and well maintained hotel right on the beach

Partner

10/10

Exceptional

30 May 2026

John Joseph

Property and amenities were excellent! Some staff a little uninterested in being there, mainly main bartenders which is the first thing you see when you walk in. Run bar like everyone else noon until midnight.

Business

10/10

Exceptional

30 May 2026

Rajesh

Very friendly check in. Property was esthetically pleasing and clean. Pool area was great as well.

Friends_and_family Family

6/10

Pleasant

30 May 2026

Kristy and Damon

We were here for a quick couples getaway. The property is beautiful but the staff was less than accommodating. It was impossible to get assistance with booking a cabana so we just skipped it - too much of a hassle to navigate. The pasta at Ocean Social was undercooked (literally white crunch in the center) and took a full 35 minutes to remake with no discount or accommodation for inconvenience - a free drink for later may have been a nice gesture. Some of the staff was very friendly but others are quick to cut you off or ignore you completely.
This was once a top favorite for Miami Beach but we will definitely consider other options for the future.

Partner

8/10

Excellent

29 May 2026

danette

Checkin was late. Required upgrade perks not even offered even when asked. 22% is added to every bill charged to room

Self

10/10

Exceptional

29 May 2026

Abigail

Clean room and property!

Friends

8/10

Excellent

29 May 2026

Chris

Great seating area with umbrellas. Multiple pools and private beach.

Partner

10/10

Exceptional

29 May 2026

Dibry A.

Great hotel

Family_with_children

10/10

Exceptional

29 May 2026

Felicia

Beautiful place, amazing beach and resort views from our room. Beds were so comfortable, our in room jacuzzi was everything. Everyone was helpful and kind. The entire vibe and ambiance is just what I needed after the longest Ohio winter ever. Also the passion fruit mojito made by the skilled bar tender at the main lobby bar was perfection! Couldn’t have been more pleased with this stay for my 40th birthday! will definitely book here again next time I visit the area !

Partner

10/10

Exceptional

27 May 2026

Helen

My second time here and will continue to stay at Eden Roc in my future stays in Miami. Keep up the excellent service you have. Room was clean. Pool and beach view and staff friendly and attentively

Family

10/10

Exceptional

26 May 2026

Kenrick

Entire property was clean, staff members was friendly. Will go again

Friends

10/10

Exceptional

26 May 2026

Randi

Loved it here

Partner

10/10

Exceptional

26 May 2026

Arlionys

10/10

Exceptional

25 May 2026

Takisha

Top notch 5 star amenities and staff! Love it here!

Friends_and_family Family

10/10

Exceptional

25 May 2026

Iliana

From the moment we walked into Eden Roc Miami Beach, the ambiance was amazing. Everything was clean, the beach views were beautiful, and the room service food was delicious. A little pricey, but definitely worth it.

Partner

10/10

Exceptional

25 May 2026

James

Loved my stay.

Family_with_children

10/10

Exceptional

25 May 2026

Dawn

Great place to stay!

Partner

10/10

Exceptional

25 May 2026

Kerry-Ann

One of the best hotels I’ve ever visited. You don’t even have to leave the hotel to have fun, there’s always something going on. Definitely will be back

Partner

10/10

Exceptional

23 May 2026

Oleg

Great and clean room, highly recommend.

Family

10/10

Exceptional

19 May 2026

Tori

Very clean room. Amazing ocean front beach view. Great selection of mini bar options. Having the wristband room key was super convenient. Enjoyed the pool vibes outside. Was able to get an early check-in.

Partner

10/10

Exceptional

19 May 2026

Evette

Love the choice of pools, beach access and beautiful lobby. It’s our 5th time staying and we will definitely return soon

Partner

6/10

Pleasant

19 May 2026

Sarah

I recently stayed at Eden Roc Miami Beach and while the property itself is beautiful, I was disappointed with the lack of transparency regarding charges during my stay.

I booked through Expedia and already understood there would be approximately $153 in hotel-related fees. During check-in, I was offered a room upgrade and was verbally told it would be an additional $300. However, nobody explained that multiple additional taxes, occupancy taxes, and extra resort-related charges would also be added afterward.

I was also charged for an espresso order that I never purchased. I had to explain the situation to the front desk, and thankfully they removed the charge, but it was still concerning to see incorrect charges appear on my bill in the first place.

Seeing unexpected charges throughout the stay was frustrating, especially since I had already paid separately for food and drinks. I completely understand taxes and hotel fees exist, but guests should be clearly informed of the full expected total before agreeing to upgrades or additional services.

Aside from the billing concerns, the hotel itself is nice and the location is great, but transparency and billing accuracy definitely need improvement.

Family

8/10

Excellent

18 May 2026

Mayelin

It was a really nice hotel

Partner

10/10

Exceptional

18 May 2026

HEIDI

Wonderful

Partner

10/10

Exceptional

18 May 2026

Michelle

Very clean hotel, helpful and kind staff, beach/pool/spa awesome.

Friends

8/10

Excellent

15 May 2026

Iris

Pools and Beach very nice, affordable parking close by. Pools very clean and resort also. The only thing I can complain about was here was no ice you could get on your own you had to call someone every time for ice. No garbage can in suite only one in bathroom.

Friends_and_family Family

6/10

Pleasant

15 May 2026

Jorge

Bathroom tile in room could use cleaning. Pool water did not look clean. 2 Beach chairs included were comfortable but you had to pay for the umbrella. Drinks were ok. Manager at nobu and ocean social was not polite.

Family

10/10

Exceptional

14 May 2026

Malika

Amazing experience! Everyone was so nice and helpful throughout our stay. Special thanks to our waitress Fiona for her kindness and great service, and Christopher at reception for being so welcoming and helpful 😊

10/10

Exceptional

14 May 2026

Kimberly

Gloria from guest services was phenomenal

Family

10/10

Exceptional

13 May 2026

Liridona

Nice hotel. Good rooms. Beach is not clean.

10/10

Exceptional

13 May 2026

Erin

Beautiful property! Beautiful views! Perfect location directly on the beach. The staff is incredible. Christopher at the front desk provided exceptional customer service when checking me in and throughout my entire stay. He did everything to accommodate me in making sure my stay was wonderful from check in until the moment I checked out! Ray at the pool was very friendly and made sure I had everything to enjoy my time at the pool and the concierge Joao provided exceptional service as always! Thank you Eden Roc for yet another exceptional stay!

Self

10/10

Exceptional

13 May 2026

Arjun

Great place

Friends

10/10

Exceptional

13 May 2026

DORA

Eden rock is the only hotel I’ll stay at in Miami

Family_with_children

10/10

Exceptional

13 May 2026

Erin

Eden Roc always provides an exceptional stay. The staff is amazing. Christopher at the front desk provided elite customer service not only during check in but continued to do so during my entire stay. The concierge Joao always goes above and beyond for me. Ray (Ramon) at the pool was very sweet and provided excellent service. The propery is well kept, very clean, gorgeous views, and the location is perfect.
Rooms are clean with amazing views and the matress and pillows are heavenly so a good night sleep is guaranteed. I will continue my stays here because the staff consistently goes above and beyond for me. I highly recommend this property! Thank you Eden Roc for yet another amazing stay...

Self

10/10

Exceptional

12 May 2026

Tania

Definitely staying here again

Self

10/10

Exceptional

11 May 2026

Jamie

The hotel was very clean, staff accommodating to our need such as room service for extra towels and made sure we were comfortable in our rooms. The pool was clean and staff very friendly. Had a great weekend with family for Mother's Day staycation.

Family_with_children

10/10

Exceptional

11 May 2026

Snir

rooms need bette cleaning and maintenance

10/10

Exceptional

11 May 2026

Regina

The beach was an awesome view, the bar had great selections and the room was immaculate.

10/10

Exceptional

10 May 2026

Aziel

Great experience great staff beautiful views and incredible beach area. Great for a quick getaway.

Family_with_children

10/10

Exceptional

09 May 2026

maria

I was surprised how beautiful this hotel is. I know it’s an older hotel but OMg they must have re done it because the rooms are big and modern, the lobby area is beautiful and the hotel is wonderful.

Partner

10/10

Exceptional

09 May 2026

Mark

I liked everything, will come back. Nothing negative about it!

Self

10/10

Exceptional

07 May 2026

Nallely

GREAT PLACE BY THE BEACH

Partner

10/10

Exceptional

06 May 2026

maria

Excellent

10/10

Exceptional

05 May 2026

Carlos

Best view ever!!

Partner

10/10

Exceptional

04 May 2026

Maria

Very beautiful hotel! Clean and the entire staff including reception are kind and helpful! Great spa and excellent services. Highly recommend. It is my second visit here!

Friends

10/10

Exceptional

04 May 2026

James

Good location nice breakfast and Nobu Restaurant
Top notch

Business

10/10

Exceptional

02 May 2026

Jacqueline

The staff is amazing, the beach views are breathtaking and I would highly recommend! Despite having some issues, the staff worked to resolve it which is why I recommend and plan to stay again!

10/10

Exceptional

01 May 2026

ESTHER

My daughter and I stayed here for her 18th birthday weekend. The entire staff was absolutely awesome. They began reaching out to me days in advance and helped me with resources to have the room decorated upon our arrival. Everyone we interacted with from valet, check-in and staff was very kind and accommodating. The room was clean with a perfect view of the ocean. The access to the beach and the staff there was really nice too. The Eden Roc is now the only place I'll stay while visiting Miami.

Family

10/10

Exceptional

29 Apr 2026

Courtney

Perfect location! Just steps ways from a beautiful beach and lots of gret pools!

Family_with_children

4/10

Poor

28 Apr 2026

PAULA

Resort was preparing for a large company buyout of entire resort on the weekend after my stay. However my stay was impacted by large equipment, putting up signage, moving furniture and bringing new furniture and setups with tons of workers crawling around, pools shutdown 2 days of my stay-- the bottom pool had no seats as they were setting up a stage for this event. This was my worst stay ever. Normally, I hav a great time however this stay I felt like an unwanted guest.
My intentions were to relax at resort but ended up making plans to do things outside of resort.
My recommendation would be to just shutdown for 2-3 days and pass the cost on to the Company buying out the resort instead of making your guests suffer & pay for those prep days!
😖

Self

2/10

Poor

27 Apr 2026

David

Was given the wrong room, paid for a view and eventually changed. Paid for breakfast and it was not up to standard with a pretty limited choice.
The pools were closed due to a conference being held there so we could use them, we were not informed this when booking our stay.

Partner

8/10

Excellent

27 Apr 2026

Amy

Staff was excellent. Rooms were very spacious. (Tip: ask for a room above the 4th floor as our view was blocked by rooftop AC units.) Grounds were immaculate. Beach cabanas were worth every penny.

Only downfall was that they were setting up for a conference so the pool was closed and we weren’t able to use the complimentary bikes. While the hotel was a five star hotel, we felt like we were staying in a convention center with the conference set up and branding everywhere. I’d assume this is not common but it totally changed our experience.

Partner

8/10

Excellent

26 Apr 2026

Colin

This is a very large luxury hotel that seems ideal for businesspeople & corporate events. There were many such events happening during our 4 night stay. It is not an intimate or boutique experience. The staff are very professional. We stayed in an higher end oceanfront one-bedroom corner suite.

Positives included a very large and clean room with floor to ceiling windows, a lovely balcony and magnificent views of the ocean; spacious bathrooms; fast and efficient elevators; a delicious fruit platter laid on for our arrival; delicious gelato at Cafe Ines.

Negatives (IMO) included: bland almost minimal decor in the room; a stuffed mini bar which has taken over the mini fridge (which is therefore unusable); cheap and untasty coffee pods with powdered creamer (no room for dairy in the fridge?); way over priced restaurants and cafe/shop (though perhaps typical of tourist venues here rather than being specific to the hotel).

The area is a little out of the way from culture, non tourist restaurants or shopping.

Partner

10/10

Exceptional

26 Apr 2026

Anisela

The view from Edenroc

6/10

Pleasant

26 Apr 2026

Indira

El hotel estuvo bien, pero no para la relación calidad-precio. Podría ofrecer mejores servicios en general e incluir más amenidades a los huéspedes.

Family_with_children

8/10

Excellent

26 Apr 2026

Antonio

Hotel was clean and the lobby bar was great. But our room did not have a tv that you could see from the bed. 2 of the 3 pools were closed all weekend and we were not informed beforehand. The staff were very friendly and helped whenever needed.

Partner

10/10

Exceptional

26 Apr 2026

Jennifer

Great for a quick and easy weekend away!

2/10

Poor

26 Apr 2026

John

A very big conference hotel aka we could not use any amenities during our stay. Please check or inquire if an event or buyout is happening prior to staying here, or you may end up paying to stay in a hotel that’s unusable. Management refunded us our resort fees but it was still disappointing that this wasn’t disclosed in advance that all pool decks would be closed.

8/10

Excellent

25 Apr 2026

John

6/10

Pleasant

25 Apr 2026

Rich

Something is going on at Eden Roc, I've stayed here, as has my partner, several times, this time the stay was overpriced, the team on site just couldn't be bothered (all of them), Front of House at Check in was great, but from Derek onwards it went downhill quick, Valet was so bad they refunded us the charges, the restaurants closed early every night of our stay, everything was insanely expenses and not of the level it felt worth it.

The suite however was stunning, the view, beautiful, the gym is more than serviceable, just needs a huge uplift in staff attitude.

Partner

8/10

Excellent

24 Apr 2026

Shane

Little spendy but super nice

Partner

10/10

Exceptional

23 Apr 2026

Edward

Oceanfront Suite is incredible.

Partner

10/10

Exceptional

22 Apr 2026

Heather

Wonderful property! Very clean!! Rooms large and amazing size! Our balcony was huge! The staff were wonderful welcoming and very helpful! Pool area was perfect and pool service impeccable. Great location. Would stay here again!

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Carla Gabriela

Outdated rooms but very nice and professional staff. Great location in front of the beach. First night (weeknight) had construction sounds for a long time coming from outside, or something similar, that completely messed my sleep. The other nights (weekend) were quiet and peaceful.