Name: Hotel Il Faro Sorrento
Address: Marina Piccola, 5, Sorrento, 80067, IT

4/10

Poor

21 Jul 2026

Jennifer

The hotel was clean. Pool closes at 6PM for the evening rooftop bar to open. Staff was not friendly, helpful or welcoming… unless they were begging you to spend money at the restaurant. The breakfast offerings were minimal & some customers were served espresso/cappuccino while others ignored.

Family

8/10

Excellent

16 Jul 2026

Brooke

The staff was AMAZING. There was a man at breakfast who was helpful, kind, and talkative each day. Breakfast was always the same though. I do wish there had been a bit of variety. 6 days eating the same things got old.

The bar and rooftop pool is awesome. The hours are a bit short as you can only get food until 3:30 and only swim until 6pm. We got back from excursions around 5 each day and were disappointed that the pool was closing so soon.

The bartenders are AMAZING. Bruno, Brian, and Nicholas were so much fun. They had us laughing and we felt like locals when talking and hanging out with them. They made great drinks, played fun music, and made is feel so welcome.

The one incident we had at the hotel was when the owner yelled at us. We had a third floor room that had an exit leading from the side of the building directly to the stairs to town. We took this exit each day thinking it was an acceptable exit. Well, the green button on the door that usually means \"go\" in America really means emergency exit. Our bad. Truly a mistake. But the owner yelled at us, called us \"not nice people\", and not only did not accept the apology but ignored us every time he saw us after that (in the beginning he was very talkative and welcoming). Our fault... we should have known better I guess, but he was awful.

Our room was spacious and cleaned each day. The staff is great and the location by the port is ideal.

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

Mark

Excellent Location

Family

8/10

Excellent

07 Jul 2026

Jayne

Lovely hotel in a beautiful setting . Immaculately clean with comfy beds. The economy room is small but perfectly formed! Friendly helpful staff helpful parking.
Would definitely recommend

Partner

8/10

Excellent

03 Jul 2026

Thanh Uyen

The hotel is will situated, close to the port and ferries. You have to walk up 170 steps to get to Piazza Tasso though. The staff was nice and helpful and they accommodate you as much as they can. The breakfast is simple.
The rooms are small and poorly designed unfortunately. The sink is too big for the bathroom space, lack of shelves in the shower area, minuscule closet. The beds are just placed there in the room without further thoughts.
We loved our stay in general.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Ginna

We loved our stay at Hotel Il Faro. Our room was clean and spacious. Healthy, delicious breakfast, wonderful staff, and great location. We would definitely return!

Family

10/10

Exceptional

12 Jun 2026

Forgotten

This hotel is both beautiful, clean and well situated at the harbor for ease of tours, travel and restaurants. The morning breakfast has many choices along with a barista to make your favorite caffe. We had a Seaview with balcony room! Absolutely beautiful! We highly recommend.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

LOURDES

Excellent and beautifully appointed boutique hotel in great location! Close to Marina if you are taking ferries. Close to train. Wonderful sea views and gorgeous rooftop pool and bar. Delicious coffee and breakfast. Excellent restaurant right on site which was super convenient. The staff could not be nicer and more attentive and accommodating especially the breakfast and bar staff Ana, Antonella, Vincente, Ciro and front desk Cristina. Restaurant staff next door also exceptional. Michele and Hussein were the best. HIGHLY recommend this hotel and can’t wait to return.

Friends_and_family Family

2/10

Poor

14 Apr 2026

Hninn Hninn

Clean and well-maintained room, and the breakfast was decent with a good variety of options. The overall experience was just ok, the staff could have been a bit more welcoming. One downside was the bar area, which tended to get quite noisy at night and could be disruptive for guests looking to relax. The room was not soundproof, and noise from outside frequently disturbed our sleep at night, making it difficult to rest comfortably.

Friends_and_family Friends

6/10

Pleasant

14 Apr 2026

JAMES M

Room was very hot when outside temperature was 65 deg F. Air Conditioning was not operating in April. Only heater worked. Only way to cool off room was to shut off hot air fan and keep window open all night long. Bed mattress was sooo firm I literally got a back ache and did not get any sleep. Other problems: 1) TV (only a 20 inch computer monitor) did not work because the TV cable connector was broken. 2) Shower head fell when I was adjusting it. 3) Telephone had no dialing instructions to call reception therefore I had to go back to reception to complain about the issues in the room. 4) Corner Shower was sooo small you can not bend over to wash yourself.

Partner

10/10

Exceptional

20 Nov 2025

Tanya

Friendly staff great location beautiful views

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Derek

Friendly staff. Great location. Very clean.

Leisure Partner

8/10

Excellent

02 Nov 2025

Dennis

Spotless room, courteous and helpful staff, great location. Has an elevator, but many stairs to reach room

Leisure Family

8/10

Excellent

31 Oct 2025

CAROLYN

Gorgeous view from upper level bar/patio/pool area

Leisure Friends

10/10

Exceptional

28 Oct 2025

Michael

Clean room, very close to the harbor!

Leisure Partner

10/10

Exceptional

26 Oct 2025

Heidi

Location is excellent if you love the sea view! Staff at

10/10

Exceptional

24 Oct 2025

Michael

I was skeptical when we arrived because it seemed like a cute but simple stay compared to what I usually get. But the rooms were very clean, the breakfast was good and the staff went above and beyond to help us. They were very patient and considerate. Even after we checked out they helped us.

Leisure Family

8/10

Excellent

21 Oct 2025

Ying

Pick the hotel because it convenient location to the ferry and tour starting point

Leisure Family

8/10

Excellent

15 Oct 2025

Bradley

Room and hotel in general very clean and tidy, breakfast was very good with plenty of choices. Location was ideal as we arrived via the port, and the hotel is right next to it. A bit of a trek up the cliffs into Sorrento centre but no big deal if mobile. Taxis also readily available at the port.

Partner

8/10

Excellent

14 Oct 2025

David

Went to the wrong Il Faro first which was a disaster that took a £30 taxi ride to fix. Not even a real entry, but google thinks it is. And watch out. It’s on the port which is at the bottom of the cliff below the town. Lovely location and there is a lift to the top of the cliff.

Leisure

10/10

Exceptional

12 Oct 2025

Sarah

Place was great. I would stay again!

Leisure Self

10/10

Exceptional

09 Oct 2025

Peter

Clean rooms and friendly staff

10/10

Exceptional

09 Oct 2025

Danielle

We were here for a quick night's sleep before catching the ferry to Capri in the morning. Staff was absolutely lovely and helped us with our car. The room was clean and comfortable and a lovely little mirror to give us a beautiful view to wake up to from bed. Breakfast was great! Thank you so much for a lovely stay!

Partner

2/10

Poor

09 Oct 2025

Kim

The room smelled musty, the WiFi didn’t work, the air conditioning didn’t work, the shower leaked but the breakfast was good and so was the bar

Partner

8/10

Excellent

06 Oct 2025

Jonathan

Booked to be close to the pier in order to have easy access to different tours on boat. Recommend for that, otherwise, many other options above in the city

Leisure Partner

8/10

Excellent

05 Oct 2025

Rhonda Kim

The hotel is located by the marina so not too the main square for shopping and variety of restaurants. It’s a climb up to get to main square or alternatively it’s 2.40 euros for 2 to take a lift up. There are a number of restaurants by the hotel though which were good.Our room was spacious and very clean. Evenings were a bit noisy while we were there in early October. Overall I would recommend the hotel.

Leisure Partner

8/10

Excellent

04 Oct 2025

Alexandra

The room (406) was small but very clean and perfect for a short mini break. I’m 5ft 3 and I definitely agree with other reviews that the shower is compact but the water pressure is excellent. The pool is a dip pool and was only open from 10am to 6pm so we did not use it as we had booked daily tours. The hotel is in an excellent location for the boat tours as it is situated across the street from the harbour. The lift to the main square and most bus tours is a 5 minute walk from the hotel. My one complaint is that the hotel provide guests who have an early tour with a grab bag for breakfast. We had to meet a tour bus at 7:30 in the main square and despite being advised by the lady on the desk to come down at 06:45 and grab breakfast the gentleman on the desk the next morning informed us we could not get into the breakfast area until 7am and when we informed him what his colleague had told us he simply shrugged his shoulders and said 7.

Leisure Friends

10/10

Exceptional

30 Sep 2025

Eduardo

Great place. Staff super friendly and professional at all levels. The ladies at breakfast were súper friendly. Of taking tours to capri and Positano; the port is across the street. And the Sorrento center is 7 min walk but, you don’t notice it.

Partner

10/10

Exceptional

29 Sep 2025

Lisa

The hotel is amazing. It has a rooftop bar overlooking the harbor with a pool. The staff is so accommodating. The girl at the front desk called the next place we are staying and set everything up for us. The room was clean and they let us stay at the rooftop bar after check out. I would definitely go here again!

Partner

10/10

Exceptional

15 Sep 2025

Pamela

Directly in front of you when you come off the ferry. Clean and all the amenities. Never been anywhere that you had to put a key in a slot for electricity so learned something new. Very small elevator only big enough for 2 people and 2 suitcases so it can be busy. Taxi stand just outside in the parking lot. Restaurants just outside, too. Overall just what we needed.

Partner

10/10

Exceptional

11 Sep 2025

Evan

Small room but was perfect for our needs. We we wanted to stay one night in sorrento before our flight to Naples and we were coming from ischia - the location near the ferry port allowed us easy access to come over in the morning they took our luggage and we got to spend the day seeing the coast with easy access to ferries we went to positano and back and enjoyed an incredible evening in sorrento all made possible due to location by the ferry

Partner

10/10

Exceptional

10 Sep 2025

Carlos

The hotel is well located by the little harbor, and next to two great restaurants, buses, cabs and a couple of shops. Parking is a bit complicated with the on-call valet, but they were nice, and we made it work. The roof top pool and bar is amazing with great views of Napoli, the ocean, and Mount Vesuvius.

10/10

Exceptional

07 Sep 2025

Corinne

Epic location.

Great location rooftop bar area fantastic service and view.
Hotel restaurant 5 star.
Remember to take bus 1.50 up hill to main square do not walk. The lift is at the end of seawall to the left about 1 block. Also all the ferries are right there for easy island access.

Self

4/10

Poor

06 Sep 2025

LES

The view was great. Pool deck great. Attached restaurant good food but was charge more for items then was on the menu. Servers mentioned leaving a tip over & over & over.
Room was mouldy, shower door broken. Bathroom so small you had hard time getting in & out.
Over all not a very good experience.

Leisure Partner

6/10

Pleasant

04 Sep 2025

Susan

It's in an odd location. It's at the wharf level and the town is above so you have to walk up many stairs, find the elevator or use a bus to get to town and the train station. Could hear other doors slam from our room. Pretty simple decor though the bathroom was nice and up to date.

Leisure Family

10/10

Exceptional

25 Aug 2025

Anthony

The hotel was great. In the middle of everything. Especially close to the docs so if you have any boat tours planned for Capri Positano or Ischia, you’re right there. The only drawback is that you’re at the bottom and to get up to the city, you have to walk a bunch of stairs. However, there is an Elevator close by that you could take that takes you right up to the city for about one euro.

8/10

Excellent

20 Aug 2025

Emma

Pool was good, nice views from roof top. Room was on the small side but clean and had everything we needed. Breakfast was ok if you got in early but didn't seem to be topped up after the first half an hour so barely any food available after that.

Leisure Partner

10/10

Exceptional

19 Aug 2025

Mary Raphael

Great view! Nice room! Great breakfast! Journey from metro was real. Doable tho. I enjoyed the pool, shower, bed, room. Convenient restaurant downstairs.

Leisure Family

10/10

Exceptional

18 Aug 2025

Ahmed

Everything was very smooth and easy, stuff working very respectful and helpful,the best people I meet literally in whole Italy,the room was amazing with big balcony and amazing view,2 steps away from the boat station and very close to public and private beach,no matter what I am going to say it’s not enough how amazing was the people and location and food,everything was perfect.

10/10

Exceptional

13 Aug 2025

Heidi

Lovely hotel fantastic setting on the harbour

Family

10/10

Exceptional

08 Aug 2025

Patrick

Great locatio

Perfect location for getting ferry to Capri

Partner

10/10

Exceptional

06 Aug 2025

Heidi

Great location. Close to beach clubs and ferry. Would def recommend to anyone visiting Sorrento.

Friends_and_family Family

8/10

Excellent

01 Aug 2025

elzbieta

We traveled many hours and it was terribly hot -our ferry ended up arriving about 45 minutes before the check-in time of 3 pm they told us to go and return in 45 minutes. Didn’t actually check to see if the room was ready just a return after 3 pm. That was kinda disappointing we were sweating and tired would have liked it a lot better if we didn’t have to wait that time. The front desk staff was not particularly friendly when we would walk by and say hello or ciao. It was nice to have breakfast available at the hotel and the breakfast was pretty good. Coffee was good. Sweets were sweet. No microwave at the room. So don’t bother with any leftovers. Which was sad because the portions at some of the restaurants were quite big. The hotel has a small pool on the fourth floor which was great with the hot weather. Bathrooms are spacious but not a lot of counter space for toiletries. Room was spacious and slept 4 but only one chair. Bed was not very comfortable.

Leisure Family_with_children

2/10

Poor

25 Jul 2025

shasa

The photos are very misleading this place was very rundown, including having mould on the walls and yellow stained curtains. The front staff were unfriendly, and unhelpful. The elevator broke the first day we arrived, forcing us to take the stairs from the fourth floor. The bedroom was very damp because of how close you are to the ocean and so everything constantly felt wet and cold. The towels were ripped, I’m very old. Such a beautiful view, but unfortunately, the accommodations do not match. For the price I would not recommend this place to anybody. We booked a three person room and it was very small for reference

Leisure Family

8/10

Excellent

22 Jul 2025

Erica

We really enjoyed Sorrento! The location of this property was convenient to get to the ferry, train station, and shopping/restaurants. However,

6/10

Pleasant

21 Jul 2025

Lisa

Not worth $200 a night. No parking anywhere close and a tiny room. But it was clean and a place to stay near the marina.

Leisure Family

8/10

Excellent

19 Jul 2025

Cherie

Hotel Faro stay

Very well located hotel by the ferry port can catch an elevator ( 5 minutes walk from hotel) that takes you up to main shopping areas. Has a great skyline bar with wonderful views of the sea. Breakfast is good. Some restaurants very close to the hotel are excellent . The hotel has an elevator .

Self

10/10

Exceptional

16 Jul 2025

Frank Benny

Property was amazing…I just wish they offered transportation to the town square form the property.

8/10

Excellent

13 Jul 2025

Kimberly

Really liked the property and location. Be prepared to take the public lift, or a taxi to get up to the piazza and shopping. Too many steps and walking in a very winding road otherwise. The room had the smallest shower I have used before. Loved the hotel, area and staff.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Stacy

We stayed here with our two teenage daughters and we all loved this hotel, especially the location. It was perfect! It's a quick walk up the stairs straight into town, or there is a lift. We were Monte's from the marina where we caught our boat for our excursion. Highly recommend!

Leisure Family

10/10

Exceptional

04 Jul 2025

Katherine

The location is excellent if you are taking the ferry to Capri, Positano, Naples, etc. You walk right outside and it is directly out the door. Incredible views from the port. There is a very small beach nearby which is nice to put your feet in. The lift up to the city center is also very close and convenient. The included breakfast alone was worth the stay. Lots of options and staff incredibly friendly. On day 3, the breakfast coffee lady brought us cappuccinos without even asking, she knew what we wanted and was so kind. After traveling the coast for 16 days, I would say this is probably the best value/convenient hotel you can find in the area.

Friends_and_family Family

6/10

Pleasant

27 Jun 2025

Stuart

Poor room

I was disappointed to be given a room with no window, only a light well. I booked the hotel in the port/marina to have a view. Paid full price but didn’t see anything from the room. Perhaps single occupancy is not valued
If the hotel intends to rent the room they should notify them at the time of the booking. It spoilt my stay

Self

10/10

Exceptional

25 Jun 2025

John

I loved it! Beautiful!

Leisure Family

6/10

Pleasant

24 Jun 2025

Marilyn

Mixed Feelings. Nice hotel. Terrible Staff

I have a bit of trouble writing this review. Whereas the hotel itself is exceptionally nice, the attitude of the front desk staff was horrible. Everyone we dealt with at the front desk over our three day stay was exceptionally rude. On the very last day, we were checking out early and I sent my daughter to the desk with one of the card keys and asked her to get a receipt. She came back, telling me that the woman at the desk was chastising her because she was only turning in one of the two card keys. Now mind you, these are plain white plastic card keys. No customization, and nothing fancy. The lady at the front desk would not give her a receipt. I then went out to speak to the lady and told her that we only had the one key on us and that the other one might be in the room or we may have lost it. She rolled her eyes at me and told me that there was a standard €10 charge for a missing card key. I told her that was ridiculous and that that was not ever mentioned to us. She then went on to ask who we booked our hotel through. When I told her it was hotels.com she said it should’ve been in their contract. She ultimately told me that she would just pay for it for herself, which was clearly just said in spite, and we knew it was not true. Additionally, we were invited up to a “guest only” music session on the roof bar. We ordered three cokes and were charged €30 and the guitarist took a break the entire time we were there. And the pool closes at 6:00 PM.

Friends_and_family Family

8/10

Excellent

13 Jun 2025

Debra

Great location for us as we loved being next to the water. Fabulous view from our balcony. We enjoyed walking up and back down to the town too. The pool was a nice feature, but I was surprised that we had to hire sunbeds next to it. The town however, was heaving and not relaxing. No beach either which was a shock

Leisure Partner

8/10

Excellent

09 Jun 2025

Dini Chun Ling

it is conveniently located close to the harbor to Capri. The view is good.

Leisure Friends

10/10

Exceptional

09 Jun 2025

Sergio

The

10/10

Exceptional

05 Jun 2025

Howard

If you want to stay right near the water and the ports, this is the place to be. Cool at night (no AC in the rooms) and conveniently located near the water and excellent restaurants. However, if you are going between the hotel and the downtown area, there is a big hill to climb with lots of stairs. There is an elevator, but a small walk to get there. The hotel was clean, the breakfast in the morning provided options and the rooftop bar was my favorite place.

Leisure Family

8/10

Excellent

04 Jun 2025

Hatem

Great location

Helpful staff

Near ferries

Leisure Friends

10/10

Exceptional

01 Jun 2025

Karen

Great location, friendly staff, rooftop had amazing views and service. Clean and spacious rooms.

Self

10/10

Exceptional

27 May 2025

Thomas

We would certainly start there again!

The hotel was in great location, especially if you want to take the ferry elsewhere! The service was great, especially at the roof top bar/pool and the restaurant on the ground floor. Everyone was amazing! It was a typical European room that was a little tight, but our view was amazing!!

8/10

Excellent

15 May 2025

April

Good hotel, nice location.

Leisure Friends

10/10

Exceptional

26 Apr 2025

Antonietta

IL FARO is a wonderful place to stay in Sorrento, close to the water front and ferries. Great facilities, helpful staff and lovely breakfast. A spectacular dinner at the Hotel’s restaurant with a fantastic host Michele Trombata, he really made the evening an event. Watching the gorgeous sunset from the rooftop bar with signature cocktails, I recommend IL FARO to all

Leisure Partner

10/10

Exceptional

12 Apr 2025

Verified traveler

Very nice hotel

10/10

Exceptional

11 Apr 2025

Kelly

Amazing view and location. No fridge which was frustrating. Could not check in early and when we came back at check in one of our rooms still not ready. Supposed to have a pool but it was closed could not use it.

Leisure Family

10/10

Exceptional

10 Apr 2025

Yaacov

Very good!
Perfect view of the sea...

10/10

Exceptional

03 Apr 2025

Matt

Great hotel, stunning location. Staff were helpful, considerate and knowledgeable
Deserves the 5 stars

Partner

8/10

Excellent

28 Jan 2025

Jorge

Great place overlooking at the ocean only downside is no parking and the public parking is 40eu

Leisure

8/10

Excellent

11 Jan 2025

Kevin

waterfront location excellent
room too small /no fridge

Leisure Family

10/10

Exceptional

18 Nov 2024

Julia

A really pretty property and convenient to the boat tour we had scheduled. The breakfast was very good. It was definitely a good value for hotel with breakfast.

We took a taxi a total of four times to get to the top of the hill. Three times it was 20 Euros. The fourth time the driver took us a longer way and it cost 26 Euros. I asked the staff if there was another form of transportation. They told me there was a bus, which we took for less than two Euros. It would have been nice if the staff had advised when we arrived that a bus was available for the short trip. It really is a pleasant place to stay with beautiful views.

Leisure Partner

10/10

Exceptional

27 Oct 2024

Julie

Gorgeous view on a quaint balcony. A couple of restaurants in the area next to the hotel. Lovely staff and very clean

Leisure Family

10/10

Exceptional

18 Oct 2024

Oscar

It was a walking distance to all the ferries for Amalfi, Positano, Capri and Naples.

Leisure Family

8/10

Excellent

17 Oct 2024

Kellie

Overall, Il Faro is just fine. It is not a 4 star hotel, it is squarely 3 star and little things like providing hair conditioner, which it did not in my room, and a hair dryer with a longer cord from the wall to see the hair I was drying, would have been greatly appreciated. However, my room was well cleaned, the very busy dining room staff at the end of the season were still nice, and the location at the marina provided sea views rooms which being in town would not. The hotel is a good value but not exciting.

Leisure Self

10/10

Exceptional

15 Oct 2024

Elizabeth

Beautiful view of the sea and easy access to the ferries. The staff was wonderful.

Once we found out about the bus stop out front and the lift to the top of the city center it was even better. :)

Leisure Family

8/10

Excellent

15 Oct 2024

Kenneth

Location at marina was excellent

Leisure Friends

4/10

Poor

15 Oct 2024

Therese

The room smells bad & it looks like there is mold. The bathroom is very small & the shower is incredibly small. Not very functional. Our room was by the bar & very noisy.

10/10

Exceptional

03 Oct 2024

Thais

We loved to stay at the hotel. Great location and staff. The hotel was clean and comfortable.

Leisure Family_with_children

10/10

Exceptional

02 Oct 2024

Sue

This is a hidden gem. Small rooms but clean and close to ferry. Restaurant on premises is very good as well

Leisure Family

10/10

Exceptional

29 Sep 2024

Joshua

My husband and I arrived via ferry to the port of Sorrento and walked over to our hotel in less than 10 minutes which was our favorite part. There are beach clubs, restaurants and transportation within walkable distance. The hotel room and bathroom was spacious, clean and had AC which was great. Breakfast is included and there’s a rooftop bar and pool.

Leisure Partner

10/10

Exceptional

26 Sep 2024

JOHN

Elina was awesome for me, thank you! It was a short lil walk to the lift if needed, I took a lot of ferries, so it worked out very well. Great window views, and the hot lil circle town square was very close to explore if wanted. Great location Ciao

Leisure Self

10/10

Exceptional

25 Sep 2024

Melody

Great hotel. Pictures do not do it justice. We were pleasantly surprised in how nice this hotel is. Staff were friendly and very helpful. Rooms were super cute and clean. I loved the boutique feel of the hotel. Had wine on the rooftop with a beautiful sea view. Had an amazing dinner at the on site restaurant where restaurant staff were so attentive providing amazing table side service. Location is everything, and Il Faro has it. Located right in front of the port and easy access to ferries, taxis and public bus. 5 minutes walk up the road to the top of the city center. Can be a little noisy at night, but it’s just the hustle and bustle of the town which I love. Didn’t bother us.

Leisure Family

10/10

Exceptional

21 Sep 2024

Maria

Truly recommend Hotel Il Faro. Near ferry. Near piazza Tasso. Overlooks the port. Nice view. Great restaurant onsite.

Leisure Friends

10/10

Exceptional

17 Sep 2024

Brian

What a great hotel down beside the harbour nice and handy for early morning checking in for boat trips.
Lovely setting looking out to see and staff were friendly and helpful.
Bit of a walk up the steps to get to the square were there is an abundance of eateries and shops but there is a shuttle bus that also runs.

Leisure Family

8/10

Excellent

14 Sep 2024

Carol

Started a little rough because one of our rooms was flooded and very dirty, but got much better after that. The manager gave us a much better room. The staff was quite helpful. The rooms were clean and spacious. Location was amazing. Only complaint was that the rooms got very damp due to the proximity to the sea. Not being able to leave the AC on all day made it hard to get that dampness out. Otherwise a great experience.

Friends_and_family Family

10/10

Exceptional

12 Sep 2024

Todd

The proximity to the ferry boat for Capri was excellent. We discovered an elevator (5 euros, but you can also take steps) to the upper town for more restaurants and shopping options.

Leisure Partner

8/10

Excellent

25 Aug 2024

Carel

Great location

6/10

Pleasant

18 Aug 2024

Leanne

The room was comfy, with a cute view, bathroom wasn’t that clean. Mould behind air conditioning and in shower.

Friends_and_family Family

2/10

Poor

15 Aug 2024

Nicholas

Everything outside of hotels control was great (area, views, etc). Everything they could control was terrible (staff, condition of building, AC, WIFI, etc)

8/10

Excellent

14 Aug 2024

Antonietta

The property was clean, room was nicely decorated, loved the pool area and it is located within close proximity to ferrys that go to Amalfi Coast therefore, very convenient. However, the amount of steps to get down to the hotel and then to go up when you want to walk and explore Sorrento are not only overwhelming at first glance but quite a workout especially when bringing luggage as there is no one to assist or any form of transportation provided by hotel to get you down there or up and out when leaving. At night and early morning the walk up to the town by the steps is also not well lit. Also, lacked professionalism as two female employees were arguing and screaming at one another while we were in our room. It was not only uncomfortable but unpleasant.

4/10

Poor

29 Jul 2024

DOREEN

The bathroom has mold on the shower doors. The room is clostropobic..way too small, limited storage. We were in a corner. Everytime we opened our door it was stuck and sounded like our neighbors was going to open.

Leisure Family

10/10

Exceptional

08 Jul 2024

Jake

Very nice small hotel. We were pleasantly surprised by the service, amenities, and value. Would definitely stay again!

Leisure Partner

8/10

Excellent

30 Jun 2024

Jonah

Our family loved the stay at this hotel which is almost a boutique hotel. Morning breakfast was very good. Staff was so nice and helpful. Restaurants in the area were good. We liked being near the water and could get up top of the cliff easily with auto, walking, or the lift. The Skyline rooftop bar was awesome. Beautiful. Relaxing. Great passion cocktail. Raphael is awesome!

Leisure Family

10/10

Exceptional

11 Jun 2024

King J

The location, accessibility and service.

Leisure Family

2/10

Poor

09 Jun 2024

JERRY

A 1star hotel that says it's 3.5 stara

Towels were not replace 1st day nor was room made up. Air conditioning did not work until the 3rd night. Refrigerator did not work and was replaced the 3rd night.
No bell man to help with luggage and we had to walk the luggage up and down a total of 7 steps. Breakfast was very limited, but the Americano coffee and Cafe Latte were soso.

Partner

10/10

Exceptional

06 Jun 2024

Jacob

The sea view from our room was beautiful

10/10

Exceptional

04 Jun 2024

Amanda

Location was by the wharf sea views and a couple of dining options. Steep stairs to reach the top and access to town however there is a lift you can pay to use Breakfast area and selection was good. Great location for catching ferries or arranging tours

Leisure Friends

8/10

Excellent

07 May 2024

Randall

Pleasant harbourside hotel.

Location is great if you are using the port. Moderate hike with many stairs up to the city. Room was nice with a large balcony and sea view. Bed could use some padding. Front desk staff ok and restaurant staff very friendly and food good. We would stay there again.

Partner

6/10

Pleasant

06 May 2024

colette

Our check was terrible. We did not get the room that we expected and when we tried to change it, we were met with a very uncooperative person. It wasn’t until I reached out to Expedia who contacted the hotel and got our room changed for the remaining three nights. most of the hotel was wonderful it was just one very rude person at the front desk with a no can-do attitude. The hotel is in the main area of Sorrento. It is down by the porch, which is very hectic and noisy during the day. She gets to the town you have to go up meters of stairs. 15 minute walk To nightlife and restaurants
Overall it was a good stay

Leisure

10/10

Exceptional

06 Apr 2024

Heather

Lovely hotel and nice staff throughout

Leisure Self

6/10

Pleasant

01 Jan 2024

Masayuki

No view from the room.