Magic Village Views Trademark Collection Wyndham

United States , Orlando Area - Florida - FL
KISSIMMEE, 7430 Brooklyn Drive
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100 reviews shown

8/10

Excellent

09 Mar 2026

Stephanie

The location was great for us - so close to Disney. Loved that each bedroom had its own washroom and the outside patio was great for relaxing. It is a 'gated community' and you need a passcode to access even the reception which we did not have before we checked in so that was a challenge. Also, additional supplies (ie: toilet paper or paper towel) are not available unless you pay for a mid-stay clean.

Friends_and_family Family

6/10

Pleasant

03 Mar 2026

philip

Hot tob gem

6/10

Pleasant

28 Feb 2026

Susan

The unit needs quite a bit of maintenance. Some examples are shower drains are plugged, shower water temp is scalding and can't easily be adjusted, & bathroom fans are loud and need to be replaced. The units are generally clean but carpeting needs to be replaced and there is a musty odor from the carpet being cleaned but not fully dry.

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Todd

Property is a strange hybrid of a VRBO and hotel, no daily cleaning service and early check out time. Overall plenty of space at reasonable cost, clean but some wear and tear. We has some maintenance issues at home; House was at 58 degrees when we arrived and A/C was still running. We turned to OFF, and then tried to get heat to kick on, but it never would. Texted management, which jumped on it the next day, but left it in heating mode to 80 which again would not shut off. We just turned off the at the thermostat and eventually temp equalized with outside. Clogged sink an shower drains.

Family

10/10

Exceptional

13 Sep 2025

Margarita

Great design and layout of house. Easy access, well equipped kitchen, laundry and linens. Easy parking, comfortable bedding and sitting space. The air conditioning changed temperature settings at random.
The cleaning service was upon request and pretty high US$147 (very quick- 1hr for all 4- Bedroom house).
The gym had good equipment and was clean and stylish.
Would like to stay again,

Leisure Family_with_children

8/10

Excellent

01 Sep 2025

Eehab

Quiet and close to Disney World.
Friendly staff.

Leisure Family

10/10

Exceptional

19 Jun 2025

Hannah

Beautiful and clean premises. We booked the three bedroom villa and we absolutely loved it. The rooms were clean and spacious and the patio with the grill outside was such a nice touch. My kids loved having their own rooms and didn’t want to leave. Will definitely book again and recommend to family and friends.

Leisure Family_with_children

10/10

Exceptional

10 Apr 2025

Maneesh

Booked for a family holiday to Disney. This place is absolutely perfect. Location is within a few miles of all Disney Parks and Universal is very accessible. Clean and homely. Everything we could have wished for.

10/10

Exceptional

27 Mar 2025

Rosanna

Segundo hogar

Es la tercera vez que nos hospedamos aquí. Está a 10 minutos de los parques

Friends_and_family Family

10/10

Exceptional

04 Mar 2025

Thiago

Staff was friendly, facilities were clean and nicely kept. Overall a great experience. We will definitely be back.

Leisure Family

4/10

Poor

22 Feb 2025

Nicole

Not ADA Assessable

Disappointed in this establishments inability to accommodate handicapped guests even though we requested and paid for a mobility unit. These units were great but are new for a remodel.

Friends_and_family Family

10/10

Exceptional

07 Feb 2025

Phillip

We had the three bedroom with outside grill and jacuzi. Very nice. easy check in and out. Very clean and modern amenities.

Friends_and_family Family

4/10

Poor

30 Jan 2025

Jorge

The Villa needed repairs.

Leisure Family

10/10

Exceptional

16 Jan 2025

Erika

N/A

6/10

Pleasant

29 Nov 2024

Tomer

It's not nice that you don't put enough toilet paper and then you charge us $1 per toilet paper, that's not good enough service, sorry

Leisure Family

10/10

Exceptional

24 Oct 2024

Jennifer

We evacuated for Hurricane Milton.

The staff was informative, helpful and didn’t use the hurricane as an excuse not to do their job.

The sushi restaurant was wonderful!

Family

10/10

Exceptional

17 Oct 2024

Rosanna

At home!

A beautiful home.

Friends_and_family Family

10/10

Exceptional

11 Oct 2024

Louis

Good

10/10

Exceptional

10 Oct 2024

Spencer

It’s off the beaten path but nice.

Condos were clean and staff was nice. When we checked in it was 11pm local time, our AC wasn’t turning on. They had a maintenance staff over in 5 mins and the unit cooling shortly after.

I would stay again and recommend for a family vacation set stay.

Leisure Pet

8/10

Excellent

22 Sep 2024

Emory

Wyndham is not a good business, our reservation was cancelled at Reunion that is a Wyndham property on the we were to arrive.
We were sent to Magic Village a Wyndham property not near as nice as Reunion and over charged $261.50 more. I would ask $261.50 to be credited to us. Please Advise

Leisure Family

8/10

Excellent

03 Sep 2024

Matthew

Style over practicality: living in a showhome

Beautiful new villas but it was like living in a show house. Absolutely no drawers in any bedrooms, or bathrooms, with open shelving for clothes in the top of the wardrobes, making them impractical for most people.

We had a 3 bedroom with hot tub and stayed for 7 nights.

Only tea cups in kitchen, no mugs and the bowls were very small with a wavy top that made putting any decent size portion of food in impossible. No oven glove or tea towel either made using the oven & kitchen difficult.

TVs were a great size but had no channel guide or listing which made life difficult. No chromecast facility either.

Hot tub was nice but very small and only fit 2 adults comfortably, anymore would flood the patio! The hot tub steps were broken and taken away quickly but never replaced. Reception were thoughtful however for the guest involved.

No extra towels provided for the hot tub or pool so we asked for extra. Again reception were great at providing these quickly.

Sprinklers next to the patio were set to come on at 9pm onwards and soaked our patio. This was annoying when we were outside enjoying the grill and outdoor patio area. We always made sure to move the furniture cushions so they didn’t get soaked!

On the positive side: the site was immaculately kept including the pool and lobby areas. Would highly recommend venturing out to the pool. It was a lovely relaxing space. It also felt very secure and safe with the gate being code entry only.

The area was perfect for Disney too.

10/10

Exceptional

29 Jun 2024

Ronald T

Big place nice and updated

Leisure Family_with_children

10/10

Exceptional

18 Jun 2024

trupal

Great Experience Enjoyed

Leisure Family_with_children

6/10

Pleasant

10 Jun 2024

Miriam

I didn’t like the fact that despite there being a mandatory $240 cleaning fee, the jacuzzi was prefilled and was extremely dirty with grime around the entire rim.I had a Mr.clean magic eraser that removed the grime which proved it was not properly cleaned. My 7 year old decided to plunge her arm into the water and ended up with a rash that was confirmed to be ring worm and required anti-fungal treatment. There was black moldy hardened pieces in the blender after taking the blender completely apart which too is evidence of poor cleaning practices. Beautiful property but the quality of the cleaning was subpar.

Leisure Family_with_children

4/10

Poor

23 Apr 2024

Rontarius

Roaches in my room, hot tub didn’t work the entire time

8/10

Excellent

16 Mar 2024

Elsa Monica

Modern homes with lots of space for families with convenient access to theme parks and retail nearby. However, these properties do lack certain maintenance updates. We had some issues with the A/C not staying at the temperature set and showers with warm not hot water on some days. Sheets are a bit scratchy too. Overall, would stay here again but might take that into consideration.

Leisure Family

10/10

Exceptional

14 Mar 2024

SueAnn

The property is well taken care of and quiet. The units have most everything you need, could have a few more things added but we enjoyed our stay and would stay here again!

Leisure Family

8/10

Excellent

23 Feb 2024

Jenny

Loved quiet and safe property
Also enjoyed lovely swimming pool

Leisure Family

8/10

Excellent

11 Feb 2024

Verified traveler

Resort is great- unit had issues

This is a great resort but there were a couple issues with our unit that made the experience less positive. One is that the showers in each of the bedrooms either ran luke warm or scalding hot. There wasn't any way to adjust the temperature of the showers. Second there isn't a way to adjust the hot tub temperature. It was scalding hot the first night. Someone came and added cold water but then it didn't heat up the second night. We turned on the heat overnight and then off in the morning hoping the 3rd night it would be perfect but it must be set on a timer so the heat always comes on and was again very hot at night. Very frustrating having paid extra for a hot tub unit.

8/10

Excellent

15 Jan 2024

LEANDRO

Excellent place to stay. in every respect All went as expected.

Garden common areas need better care.

Leisure Family

2/10

Poor

04 Jan 2024

Verified traveler

MAINTENANCE MAN ENTERED VILLA UNANNOUNCED!!!!

The worst part of this stay is that a very large maintenance man entered our villa without knocking and unannounced while my husband had stepped out He used his key to slowly open our door. Once he realized I was in the living room with my daughter he said sorry and quickly closed the door. I called the front desk immediately and asked to speak with the manager. Upon speaking with her, she said she would find out what happened and call me back. She called back and said the maintenance worker meant to enter the villa next door. She offered a lukewarm apology. This is completely unacceptable. He knows the property. There are huge numbers outside of the door for each villa. No way it was a mistake. The way he entered our villa was in a quiet, sneaky way. I watched him leave through our window and he never even entered the villa next door. What if I was getting undressed or in the shower? Also, there are reserved parking spaces in front of each villa that are numbered. Our truck was gone because my husband had stepped out. Was he casing the joint because he thought no one was there? We will escalate to corporate. Will never stay here again!!

They nickel and dime for every little thing! They don’t replenish any supplies like toilet paper, paper towels soap, conditioner, dishwasher pods, etc. They charge an astronomical fee for housekeeping. There are absolutely no activities or amenities at this resort.

One of the worst places we’ve ever stayed for the price!Never, ever again!

Friends_and_family Family

10/10

Exceptional

21 Dec 2023

brandon

Modern, clean, and very roomy. Will definitely be coming back!

Leisure Family

10/10

Exceptional

20 Dec 2023

Verified traveler

It was great, loved the Magic Village Views Collection. We will be back

Friends_and_family Family

10/10

Exceptional

19 Dec 2023

Andrew

Good

10/10

Exceptional

22 Nov 2023

Jhon

La casa tiene pocos utensilios de cocina, se hace muy difícil cocinar, tiene solo 3 ollas y es muy poco lo que tiene

10/10

Exceptional

19 Nov 2023

Diana

Beautiful apartment, well situated, clean and spacious for big families

Leisure Family

10/10

Exceptional

12 Nov 2023

Rebekah

Great propert. Perfect for a family trip or girl weekend getaway!

Business Partner

10/10

Exceptional

02 Oct 2023

Thomas

Great place!

Leisure Family

10/10

Exceptional

12 Sep 2023

david

Really nice place to stay house was clean could have done with some mugs for coffee just had small tea cups in the house. Only down side with this resort is the £250 cleaning fee and resort fee at 10 usd per day I think these fees are a bit off a rip off

Leisure Family

8/10

Excellent

11 Sep 2023

Mersini

Condo was nice and served its purpose for what we were looking for, but it was a little run down. Wasn't impressed with the showers. The tile upstairs in the bathroom moved when we walked on it. Slight smell of mildew. Overall, it was a very convenient location (right off the interstate) but not sure that I would stay there again.

Leisure Friends

10/10

Exceptional

31 Jul 2023

john

The decor in the house was really lovely and modern. It had 4 great rooms with en suites and lots of wardrobe space. The kitchen had everything you need and in as new condition The house was really handy to all the Disney parks and to a large Walmart. We used the barbecue most evenings.

10/10

Exceptional

07 Jul 2023

stephanie

I liked the interior design. The close proximity to parks.

Leisure Family_with_children

10/10

Exceptional

13 May 2023

Rochel

Great location and ample space for a family trip.

Friends_and_family Family

10/10

Exceptional

18 Apr 2023

Kyle

Great Place for family. We loved it

Leisure Family

10/10

Exceptional

04 Apr 2023

Celine

Family vacation

The village was absolutely beautiful and comfortable.
Great for family gathering. Location was great.
Just wish it has a better pool.

Friends_and_family Family

6/10

Pleasant

03 Apr 2023

Victor

The place is OK, convenient location, near to Disney parks, although there is a lot of heavy traffic during peak hours to reach the neighborhood.
In my opinion the place is overpriced, for what has to offer, but seems ok if you are going to stay for a week or longer, also if your family party is more than 5.
Villas are still in good condition, seems construction is not older than 4 -5 years old, but you can see that maintenance is poor or very limited.

Be really careful with safety deposit and the condition when you left the condo. They can charge you for almost everything. Cleaning fee is $240 dollars for 4 nights, which is absolutely absurd, since they do nothing for you during the stay.
Trash need to be placed out of the apartment every day before 2pm and cant stay out after 4pm, etc.. make sure you read the instructions carefully, return furniture to the original places and most importantly that they do not have to do \"excessive\" cleaning. The question is, what is excessive ?

Amenities are very limited, not enough shampoo, towels , dishwasher detergent, etc.. so if you are going to stay more than 3 days, you really need to bring your own toiletries and even toilet paper.

Also, the place is really quiet and there are no activities for kids or adults. The pool area is bored to dead so don't plan to stay there for a full day. Big advantage is the patio and BBQ grill area, this is a really good point on this place.

As I said, overall the place and the stay is justOK.

Leisure Family

10/10

Exceptional

31 Mar 2023

Rene

Everything was perfect!

Leisure Family

6/10

Pleasant

25 Feb 2023

Dana

The unit lacked amenities in the kitchen - no hot mitts, tea towels, few pans, little toilet paper, not enough soap in the unit. Beds are hard. The restaurant food was TERRIBLE!!
Landscaping wasn’t finished around the unit and the exterior lights didn’t work.

Our unit had great access to pool, tennis court and beach volleyball court which is all very nice.
The proximity of the complex to theme parks is great, close enough to come back for a mid day break if you wish.
The unit is very spacious with all rooms having their own en-suite and decorated nicely.

Leisure Family

10/10

Exceptional

07 Feb 2023

Saad

Definitely would come here again with family
All Disney parks are within less than 10 minutes drive
University studios within 20 minutes
Big and new villas
Very safe place and many supermarkets and restaurants are nearby

Leisure Family_with_children

10/10

Exceptional

01 Feb 2023

poonsak

- perfect!
- excellent staff

Leisure Family_with_children

10/10

Exceptional

16 Jan 2023

Marisol

AmaZing place

Leisure Family_with_children

10/10

Exceptional

23 Dec 2022

Marcus Gerszonowicz

Great service and staff

Leisure Family_with_children

10/10

Exceptional

12 Dec 2022

Michael

Tons of comfy space for the whole family.

Great experience. Close to WDW. On-site restaurant was also very good! Nice, secluded, gated.

Friends_and_family Family

8/10

Excellent

02 Dec 2022

Cherry

Did not like the Gate service

Leisure Family_with_children

8/10

Excellent

27 Nov 2022

Wooyoung

It was okay overall.
It appears the exterior of the property was well managed, but interior is outdated.
More specifically, the upholstery and furniture was old and dirty.
Security and restaurant staff members were friendly but the ones at the front desk were not as much.

Leisure Family

10/10

Exceptional

21 Nov 2022

Alecia

This was an excellent property for large families/groups traveling and for once, the resort photos match exactly the reality. Clean, very convenient, excellent beds, and an overall great place to stay.

Leisure Family_with_children

10/10

Exceptional

14 Nov 2022

David

Great customer service!!! They had a maintenance person on hand at 10pm. The property is new and beautiful. The units are modern and fully equipped. The beds were super comfy. Just beautiful!

Leisure Family_with_children

10/10

Exceptional

01 Oct 2022

Dominick

Nice layout

10/10

Exceptional

15 Aug 2022

Raied

very good

Leisure Family

6/10

Pleasant

12 Aug 2022

Riyadh

Nothing to brag ab

Partner

10/10

Exceptional

10 Aug 2022

Raied

great thank you

Leisure Family

10/10

Exceptional

04 Aug 2022

Raied

very good

Leisure Family

8/10

Excellent

14 Jul 2022

Jason

Overall good stay

Had a few issues with strained couches on first room was then given a second room with no issues. Overall good stay but be aware there is only 2 towels per room given for whole stay. Toilet paper and paper towels are not refilled.

Friends_and_family Family

6/10

Pleasant

10 Jul 2022

Angela

The facility is beautiful, but I’d give it a 3/5. I called to confirm my reservation and to inform them that I would be arriving super late/early in the morning prior to my vacation. They confirmed my reservation and told me the security would check me in. However, when I arrived, the security said they didn’t see my reservation. After calling their manager, the manager said that they canceled my reservation and had sent me a message through Expedia (where I booked). This was not true as Expedia still confirmed my reservation and there were 0 messages waiting on me. Also in the midst of being told my reservation was cancelled, Expedia sent me an email asking, “How did check in go?” After waiting, the manager told security to let me in, and I was able to enter my place, after waiting for nearly 2 hours, around 2:30/3am. (By the way, the security was extremely helpful) The next day, I went to officially check in and they found my reservation quickly and did not mention a cancellation.

Where I stayed, they had a really creepy monkey statue painted in red, white, blue, and yellow, and when I asked the front desk about it, they said they’d never seen it and it was probably a prank. Yet the creepy statue remained.

Lastly, they offer no room service which is another reason for the rating of a 3/5.

However, this place is beautiful and has so much potential to be a 5 star place!

Leisure Family_with_children

4/10

Poor

06 Jul 2022

vincent

I had stayed in this hotel for a total of 6 days. Immediately in the first day, the refrigerator problem started to happen. It would constantly go out of power. We called the front desk and they sent the maintenance guy to come. When he came to examine the fridge, he knew to go to the electric circuit breaker to flip the power back on. Apparently it may be a faulty circuit breaker. The maintenance guy told us its now fixed. We then go to Walmart to buy food and drinks for the grill and our hotel stay. Every single day, we go out and come back to find no power in the fridge. We would have to flip the switch back on, on the circuit breaker to get power back. This happened for all 6 days of our stay. Alot of our drinks, milk, meat, ice cream, etc had spoiled and we had to throw it out. We informed the front desk regarding this problem and the guy said he will speak to someone to see what can be done. This indeed was very frustrating and upsetting to throw out so much food. I strongly believe Wyndham should compensate us for the loss. I took photos of the problem.

Leisure Family_with_children

8/10

Excellent

28 Jun 2022

Germaine

Nice

Leisure Partner

10/10

Exceptional

27 Jun 2022

Shamira

I love the townhome feel. Wish they had a little more for the kids to do.

Business_and_leisure Family_with_children

6/10

Pleasant

26 Jun 2022

Nicole

CLEAN ip your act!

Alright Magic Village it’s time for a refresh or a better cleaning service. Once again you pay a premium cleaning fee but the furniture was soiled, the floors needed to be mopped and the patio needed a good pressure washing. Such a shame because this WAS a nice property in a great location. Going down hill FAST!!!

Friends_and_family Family

10/10

Exceptional

26 Jun 2022

Juliette

The unit was great. Just like the pictures on the website. Very modern and clean. Staff was friendly and professional. Would definitely stay there again.

Leisure Family

10/10

Exceptional

24 Jun 2022

Joy

This place was amazing and the pictures are exactly what it looks like.

Friends_and_family Family

8/10

Excellent

02 Jun 2022

Dayna

Very comfortable large spaces, comfortable beds and linens, nice pool and gym. Very quiet. One thing that made the resort feel a little worn was the condition of the lawn in the courtyard and the half-dead landscaping (mostly the ornamental grasses). After seeing the beautiful landscaping in the parks, this was not pretty to look at. Kitchen towels would have been nice to have.

Leisure Family

10/10

Exceptional

24 May 2022

Stephaine

I loved this property so much! It felt like home as soon as we walked in theough the door. The staff was excellent; very friendly! They were accommodating and very fast in responding to our questions. Definitely visiting again without a doubt!

Leisure Family

2/10

Poor

14 May 2022

Blake

Next to abandoned buildings and homelss

Business Partner

10/10

Exceptional

08 May 2022

Krysta

Property was very spacious and I loved all the rooms and their size. One thing I wish they would have was supplied dish soap, more paper towels, and toilet paper. We ran out and had to buy more

Leisure Family_with_children

10/10

Exceptional

31 Mar 2022

Rosa

Great stay overall

Our stay was great prepare like your going to a Air B&B we had everything we needed. Pool great but not heated. Restaurant closed and theres no bar. Front desk polite and helpful. They gave us a extended checkout. Loved our townhouse plenty of space and privacy,beds comfy. Will return overall we had a great time.

Friends_and_family Family

10/10

Exceptional

21 Mar 2022

Kriziz Jayin

It was too close to Disney parks and a Walmart. A full house just for your family equipped with all you need to stay there. Awesome!

Leisure Family_with_children

8/10

Excellent

01 Mar 2022

Matthew

The complex was extremely convenient to Disney (10 mins without traffic) and next to many stores. The house was clean and the pool was nicer and bigger than I expected from the pictures. My big gripe is that this house comes with NOTHING. You get one roll of toilet paper and a small bottle of shampoo & conditioner per bathroom, one roll of paper towels, one dose of laundry detergent, and one dose of dishwasher detergent. Staff was unwilling to give us anything else. There wasn't even hand soap to wash my hands with when I got inside. I've been to other hotel-operated condos and they at least give some condiments (like small bottles of salt & pepper) and a bar of soap or something, and all the toilet paper you need. It seems like the place is unnecessarily trying to nickel & dime you by not providing you with very essential items for your stay.

Leisure Family_with_children

10/10

Exceptional

26 Feb 2022

Sanjar

Clean nice luxury

Family

4/10

Poor

22 Feb 2022

Nicole

Not as expected

Magic Village charges a premium cleaning fee and one expect the units to be immaculate and 7563 was not. There were visible stains on the furniture in the living area, empty food containers between and underneath the sofa cushions and the floors were not properly swept and mopped…I could go in but I won’t. My family and I have stayed at this location on several occasions without issue so I hope this was just a misstep and not a new trend.

Friends_and_family Family

8/10

Excellent

29 Nov 2021

PAMELA

Very Spacious & Clean

Business_and_leisure Family

8/10

Excellent

28 Nov 2021

Ginni

Size, location and price make this property good. You have to bring supplies or go shopping while you are on vacation for necessities you would normally find in a hotel or timeshare such as soap & toilet paper.

Leisure Family

10/10

Exceptional

27 Nov 2021

Mayra

Excelente

Leisure Family

10/10

Exceptional

23 Nov 2021

Michele

Beautiful property

Beautiful house… clean, safe, spacious. Everything we needed to make our stay memorable was available. Even when we had a minor maintenance emergency, I called they arrived within 20 mins abs took care of everything with no problems. Staff was very friendly. This was my second time there and I’ll definitely be back

Friends_and_family Family

10/10

Exceptional

08 Sep 2021

Ximena

Great experience. Thank you!

Leisure Family_with_children

10/10

Exceptional

29 Aug 2021

Keith

Excellent vacation home near Disney World. Facilities met our expectations. Would definitely stay there again.

Leisure Family

2/10

Poor

15 Jul 2021

Verified traveler

Horrible customer service

This was my family's second time staying at this establishment. We recently stayed at Magic Village Views Trademark by Wyndham
hotel on July 12 to the 14, 2021 for a short family getaway to celebrate a birthday. The customer service there was awful. The issues began the day we were traveling to the hotel before we arrived to check-in. As the manager attempted to change me from the room I reserved not once, but twice. Then after arriving we had to wait an hour and a half before our room was ready. Once in the room, the hot tub was half filled with water and never got close to being lukewarm. It took maintenance over an hour to attempt to come and fix the problem, but it never got fixed. Please do not waste your time at this hotel. I'm sure Orlando has many more choices for a large family to have a pleasant trip. Especially for the amount of money you're paying. It's best to find another place to enjoy your trip where you won't to be treated so poorly and given at minimum decent customer service.

Friends_and_family Family

10/10

Exceptional

13 Jul 2021

Verified traveler

Rented 2-4 bedroom houses. Super clean, unique furniture. Big back porch, close to pool. Close to restaurants

Leisure Family

10/10

Exceptional

08 Jul 2021

Verified traveler

Very clean

Leisure Family_with_children

8/10

Excellent

30 Jun 2021

Mai

Great family space & impressive decor

This was a pretty amazing hotel suite. There was so much room to spread. Loved that every bedroom has it own bathroom and shower. The outdoor grill space was great for entertaining at night. Lobby smelled amazing!!! We got to enjoy the pool area and like the day beds. They only had 1 person at front desk at all times so service was slow, but our requests were met fairly quick. If you are doing Disney, location is perfect!

Friends_and_family Family

6/10

Pleasant

28 Jun 2021

Verified traveler

We booked a 4 bedroom with a jacuzzi in April for June. When we arrived to the property they said that the system over booked the rooms therefore they gave that room to someone else and our only options were a regular four bedroom villa without the Jacuzzi or a three bedroom villa with a Jacuzzi. It was super upsetting because we planned this vacation two months ago. The front desk lady told me that she tried calling me the morning of and told me it went straight to voicemail however I never received anything from them and there was no voicemail that was left over. I thought this was super unprofessional especially since we were getting notified the morning of and we were flying so I didn’t receive any phone call if we were in there air. The place itself was really nice however it was just so disappointing that they blamed this mess up on the system and was only able to find this out the day of. They only offered us $5 off per day as a discount ($30 total however the $25 off was only because we were downgrading from a Jacuzzi room to a non-Jacuzzi room, so they really just added a five dollar discount). We also had to ask them to allow us to check out late on Sunday since they weren’t going to offer it or anything else to compensate the mess up.

Leisure Friends

10/10

Exceptional

07 Jun 2021

Verified traveler

Everything was great

Leisure Family_with_children

10/10

Exceptional

24 May 2021

Verified traveler

Cleanliness

Leisure Friends

10/10

Exceptional

19 May 2021

Chyna

This place was so beautiful. Love the gated entry. Very nice. Has hidden fees though.

Friends_and_family Family

4/10

Poor

16 May 2021

Verified traveler

Condo was dirty when we checked in... we also pay to have a crib and highchair set up for us upon arrival it was not. And their was a cockroach in the condo!!! Beds were super uncomfortable, like sleeping on the floor...

Leisure Family_with_children

6/10

Pleasant

12 May 2021

Verified traveler

The Villa was spacious and accommodating.

Leisure Family_with_children

10/10

Exceptional

08 May 2021

Nicole

Handicap accessible..Thumbs up

I rented a handicap accessible unit and the accommodations were excellent. The only thing I would add is to install a chair height toilet s as bd add a bench to the spectacular shower

Friends_and_family Family

10/10

Exceptional

05 May 2021

Verified traveler

Excellent home away from home

I was worried because I read some bad reviews. However, our stay was very pleasant the place was spotless and the customer representative was very nice. I will be staying again definitely!

Friends_and_family Family

2/10

Poor

05 May 2021

Lakiesha

Staff ruins it

The brand and company can be fine. The staff here are TERRIBLE. Even asking directly about handicap accessibility, we were put in a building that didn't even have a ramp on the sidewalk, let alone able to get in the building. Next room, the bathroom flooded. The hotel's response was that they did me a favor by not charging a cleaning fee for the wrong we were put in the first time for all of 5 min. It went down hill from there. Not really a hill. It was a straight hole at that point. Never again.

Friends_and_family Family

10/10

Exceptional

04 May 2021

Verified traveler

Great place to stay!!

Leisure Family

10/10

Exceptional

27 Apr 2021

Verified traveler

awesome place!