Name: Westgate Towers Resort
Address: W Irlo Bronson Hwy, 7600, Kissimmee, 34747, US

8/10

Excellent

12 Jul 2026

Stefano

Amenity restaurants were offsite across the street in a gated Villa community. Very inconvenient

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Alexander

This was our 2nd time staying here. Rooms are amazing. Highly recommended.

Family_with_children

8/10

Excellent

04 Jul 2026

Maura

Very clean room. Helpful staff. Located close to Disney Parks. Only downfall is it is very loud next to main road. You hear loud traffic all night. Hard to sleep.

Family_with_children

4/10

Poor

23 Jun 2026

Kayla Marie

There were no closets for it to be named a Villa studio. No utensils. There was a door in the bathroom by the toilet so super awkward to get to the shower. The TV would turn off on its on while watching it. Floors were not mopped. I had to were slippers the entire time. I heard every noise from the street even though we were on the fifth floor. Our clothes lived out of the suitcases due to no hanging storage available. No comforter in the beds.
Not sure what the non upgraded room looked like? Just a weird room and not well planned out for it to be called a Villa studio. Bed frame not connected to the headboard and rolled around while sleeping and turning

Family

10/10

Exceptional

22 Jun 2026

Odalys

We were assigned a remodeled room in the 6th floor, everything was perfect!

Family

10/10

Exceptional

20 Jun 2026

Alexander

Place was amazing. We will always stay here from now on. Staff was very friendly and helpful.

Partner

8/10

Excellent

12 Jun 2026

Diane N

I really like this resort very clean staff was nice beautiful decor I will say my hot tub didnt work that was my only issue

Self

8/10

Excellent

11 Jun 2026

Jason Pierre

The resort was pretty cleaned smelled really nice staff were somewhat understanding and accommodating gave us an extra 2 hours at checkout still falls short from our usual Westlake location but I’m overall satisfied good budget location the rooms could use some renovations but besides that good location everything is really close and it’s next to Disney.

Partner

10/10

Exceptional

08 Jun 2026

Hunter Nicole

Always a great stay at westgate.

Partner

6/10

Pleasant

07 Jun 2026

Irim

The service was not even up to a three star service. I came to check-in was at 2p the check in was at four. There was no effort to get me in earlier. The receptionist was rude and had no courtesy of Customer Service. She was not even friendly about it. I asked her if she had an idea when I could get checked in and she said at four maybe earlier or not. She sent me a message at 3:30 saying I could get checked out after my long flight.

There was no room cleaning service at all, not even upon request. Limited toiletries unless requested and even then they didn’t bring everything I requested.

Regardless, I still had a nice stay. The place is nice and as long as I didn’t need to depend on the staff, everything was good. But if you are looking for a resort feel they’re definitely was no resort feeling. A nice hotel would have worked better for me and would have been much more cost effective.

I will not be staying there ever again.

Family

10/10

Exceptional

07 Jun 2026

Gilberto

Todo estuvo muy bien muchas gracias

Partner

8/10

Excellent

31 May 2026

Torey

Good

8/10

Excellent

26 May 2026

Sarah

The front desk agent, Sara, that handled check in wasn’t welcoming or friendly at all so it wasn’t the best start to our stay at the Westgate. However, the room was excellent and clean which matters most to us. They offer a lot of amenities since you have access to their sister resort (Westgate villas). I would likely return, but ideally would want to check in with someone else. Westgate is a brand with a reputation to protect and should really have people who enjoy working in hospitality working the front desk because they are the face of the hotel and that first impression sets the tone for a stay.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Janika

The room was clean staff was nice.i was good for the weekend stay really enjoyed it.

Partner

2/10

Poor

21 May 2026

Sherry

When I booked my room I thought I had a queen bed but my mistake it was two double beds. They told me I couldn’t upgrade because they were fully booked, at 1 am I woke up not feeling well and went to the bathroom got sick and went to bed…. I opened my eyes seconds later and seen a bug on my pillow, I jumped up turned on the light and video taped the bug and killed it! It was bloody when I killed it so I knew right away it was a bed bug! I called the front desk and she told me to come to the front and gave me a new key after telling me they don’t have anyone there to spray my room, um it’s a bed bug I’m not staying in the room. Then she asked do I want a renovated or a non renovated room…. Duh of course renovated! I had most of my belongings in my had at that time and my husband waited for me with the rest. We went to the other building where I was greeted by a large roach at the elevator, I then went up to the room and it was nice, I showered and washed my hair, dried it and flat ironed it just in case I had any bugs, then I threw my clothes in the dryer. I was told my stay would be completely free, but I still was charged by expiration $63 . I threw out all my luggage and clothes and ran into Walmart to have clean clothes to go home in and had my car professionally cleaned. I reached out to corporate office and they have not contacted me back. I don’t recommend staying at this property. They could have refunded me for my belongings.

Partner

10/10

Exceptional

17 May 2026

Marisol

Very good place

Partner

8/10

Excellent

16 May 2026

Christopher

Very clean, nice pools, very central location for everything in orlando. I hidden gem actually. We had one of the refurbed rooms. Helpful staff.

Partner

10/10

Exceptional

15 May 2026

Luvetro

It was great :D my daughter and I really enjoyed our stay

10/10

Exceptional

14 May 2026

Ellix

It was great just construction work was a bummer!

Partner

8/10

Excellent

12 May 2026

Jazmin

I stayed at one of the newly refurbished rooms. The room was spotless and the bed was very comfortable. What needs refurbishment is the carpeting in the lobbies. They have seen better days. The front desk personel were courteous. The only reason I would not go back is due to the awful traffic on Irlo Bronson Rd.

Family_with_children

10/10

Exceptional

11 May 2026

Gus

It was good

6/10

Pleasant

11 May 2026

Hizel

THE PLACE IS UNDER CONSTRUCTION

Partner

10/10

Exceptional

11 May 2026

Kandis

Clean room, upgraded appliances and great staff.

Family_with_children

4/10

Poor

10 May 2026

Aaron

Construction occurring, one of the elevators out, hallway and room had an unusual odor, reserved a queen bed and given a full bed. Definitely a case where the photos and reviews definitely DID NOT reflect the reality of the hotel. Will never return.

Family

10/10

Exceptional

10 May 2026

Milton

Absolutely wonderful experience. Clean, organized, and comfortable. We will be back!

Family_with_children

6/10

Pleasant

10 May 2026

Eric

Everything was good except lots of noisy people

Family_with_children

10/10

Exceptional

08 May 2026

Dalgonal

Centrally located in the area that we wanted to be.

Partner

10/10

Exceptional

06 May 2026

Ellix

Rooms always been nice to me

Partner

10/10

Exceptional

05 May 2026

William

Muy amables

Family_with_children

10/10

Exceptional

05 May 2026

Suegem

This hotel is very centric to everything. Hotel was clean and staff friendly. The only thing I will complain about is the connecting doors we as well as the people next door felt slightly uncomfortable knowing strangers had access to each others room. It was called in and nothing was done about it. But other that place was great.

Family_with_children

2/10

Poor

04 May 2026

minelly

There is construction going on and parking is a hot mess.

Family_with_children

10/10

Exceptional

04 May 2026

Steven

Everything was great

10/10

Exceptional

03 May 2026

Tarvaris

Excellent for the price.

Family_with_children

10/10

Exceptional

03 May 2026

Eduardo

Muy buena atención!! Habitación muy buena!! Gracias

Friends_and_family Family

10/10

Exceptional

03 May 2026

James

We really loved our jacuzzi tub room. The room was great size like a perfect little mini studio apartment it was great

Partner

4/10

Poor

03 May 2026

Nelson

My experience was not good and I will likely be skipping this property in the future even if it comes in at a lower rate. My biggest complaint is they only had one person at the front desk for a fairly large property. I arrived to check in at about 11:30pm and there was a line of people in front of me. It took about 45 minutes to check in and get to my room. Very frustrating when you arrive tired and just want to get your room. There were other people in the line in front of me that had to make the line just to get new room keys because they weren't working. Then there was someone else in line asking for a change of room because something was wrong with their room. It is not acceptable for a property of this size to have just one person working at times when they know will be busy.
The rooms were not in great condition. They seemed old, felt old and smelled old.
Just not a great experience. Next time I'd rather pay a few dollars more and go to a better property.

Family_with_children

10/10

Exceptional

02 May 2026

Tomico

Enjoy my time there

Family_with_children

10/10

Exceptional

02 May 2026

Michael

Great hotel. Great amenities. Super close to WDW. Nice & clean. Will definitely be back again! Only con: shower pressure weak.

Partner

4/10

Poor

02 May 2026

Virginia

Let me start by saying this is no reflection of the staff. My interactions with the staff were minimal and they were all nice. This is about the resort itself. This place is being advertised as newly remodeled but it is CURRENTLY undergoing remodeling. I don’t think the room I was staying in had been remodeled yet because it was incredibly dated and there wasn’t a towel rack in sight in the room. I’m a solo traveler so I often end up in a room that has an adjoining suite. I rarely hear any noise from the adjoining room during my stays at other hotels but during this stay, the guests next door might as well have opened the door. I was awakened by hollering at around 2am and it didn’t finish until almost 4am. The rooms are tile so the sound carries under the adjoining door even more and these walls must be made out of paper. I truly jolted awake thinking someone was in my room. I will not be staying here again. There is no way to get a good night’s sleep with paper thin walls.

Self

10/10

Exceptional

01 May 2026

Cesia

Great staff & cleaned room

2/10

Poor

29 Apr 2026

Dylan

This made the top of my list for the worst experience I’ve ever had at a hotel. We booked an 8 day stay here and we ended up checking out within the first 20 minutes of checking in. We booked a different hotel for the same 8 days and immediately went straight to the new hotel. Westgate did not grant a refund for this even though we only stayed for 20 minutes which I think is petty because they had rooms available and it’s not like we took business away. Anyways, here is why we left….

1. The room was FILTHY. The carpet was musty and smelled of dogs / urine. The sheets had stains on them and my wife said they smelled like an odorous man.
2. There is a jacuzzi in the middle of the room and there is a floor to ceiling window that leads to an outdoor patio. So, essentially, you’re bathing in public, truly bizzare. Now, there is a shower in an 2 x 3 room, however, it appears to be designed for dwarfs.
3. The staff were incredibly rude. We stated our misgivings with the room. They told me “well, we can look into giving you a different room on Monday”. We checked in on a Saturday so that was unacceptable. Then I mentioned the dirty sheets, she then sent someone who didn’t speak English to our room 10 minutes later with a grocery bag of “fresh” sheets for us to put on. No, they did not offer to replace the sheets, yet, give us a grocery bag with new sheets and have us do it after a 13 hour drive.

I am not sure how this hotel is rated what it is. I learned my lesson. AVOID!

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Tracy

Resort was great wish things weren’t broken.

8/10

Excellent

28 Apr 2026

Nathalie

Très bien pour le prix

10/10

Exceptional

27 Apr 2026

Laura

Would book this location again! Renovated king suite and full kitchen was wonderful.

Family

10/10

Exceptional

27 Apr 2026

Stephanie

Loved how clean the room was and the fact that it had a full kitchen and washer and dryer making our stay amazing. Check was also super easy with just texting the front desk.

Partner

10/10

Exceptional

26 Apr 2026

Alexis

Pleasantly surprised with this resort. The photos on their website does not do the property any justice. It is a little outdated but it works. We had access to the other Westgate Resorts and they were nice as well. Would recommend if you need a quick getaway that’s close to Disney parks.

Partner

10/10

Exceptional

23 Apr 2026

Stephen

I arrived after midnight, and staff was waiting to check me be in. My room was clean and neat, and everything worked as it should. The location was great - only 10-15 minutes from all of the WDW parks. I will definitely stay here again!

Self

8/10

Excellent

20 Apr 2026

Shani

The room was beautiful and spacious. Not many things to fo on the property like The westgate down the street but it was still enjoyable. The tvs need updated but thats a personal thing. The shower in our bedroom did not get hot but maintenance came and said the knob was installed wrong so there was nothing they could do at the moment. Thay wasnt too bad though. Everything else was perfect.

10/10

Exceptional

19 Apr 2026

Kela

This place was very clean and welcoming. We really enjoyed the pool and workout area, and there were great food options nearby!

Family_with_children

6/10

Pleasant

16 Apr 2026

Tyler

There is no description about the construction site going on. The villas across the street are worth paying that 30 $40 more or the Westgate on Turkey Road is worth paying that 5060 $70 more however much it is There’s a homeless man sleeping by the exit door the entire time. I thought it was an employee because he had on like a colored shirt, but sure enough I’m walking out at 2 AM to grab something at my car. I hear a noise and it’s him I’m not the type of bother the homeless usually if they don’t bother me, but that’s definitely a security concern. That should have been taken care of in my opinion if I knew that construction was going on, I would have never never stayed here. It is a headache with the door keys as well deactivate if you would almost put it in within a foot of your phone. It feels like the inside of the rooms were nice. The hills were nice, but definitely not as clean as I thought it should be was like pew bear in my showers when I got there. Might sound like I’m being critical, but I love love love hotels in good hotels and buying the descriptions and the pictures. It looked great. I would say deceiving though what I stay here again if I had to, yes would I book here again by choice no

10/10

Exceptional

15 Apr 2026

Krystle

I booked the 1 bedroom 2 double beds villa. So spacious for my family. Property was close to Disney parks. Upon arrival the staff were so kind. Treated my daughter so kindly (that's big for me). Shuttl to other westgate properties. Walmart across the street. Nearby food in walking distance. I really enjoyed my stay. The beds were comfortable. Shower was clean. All in all awesome price for my Disney trip. Will book again!

Family_with_children

8/10

Excellent

13 Apr 2026

Jim

Air was just ok....kitchen needed big mixing bowl,sharp knife

Partner

2/10

Poor

12 Apr 2026

deanna

Like a motel 6
Terrible

Family_with_children

10/10

Exceptional

12 Apr 2026

Paulette

Yes it did everything was great

Partner

8/10

Excellent

12 Apr 2026

Tia

Ran out of hot water a few times it was immediately addressed. Other than that nice place will stay again.

6/10

Pleasant

06 Apr 2026

CHARLENE

Hot tub was very small, yall might as well not even gave us a balcony. Room was very clean, staff was nice.

Family_with_children

10/10

Exceptional

03 Apr 2026

JoAnna

Will stay again. So close to the parks and very clean.

Family_with_children

10/10

Exceptional

01 Apr 2026

Raul

the room was in great condition. The room I received was as big as an apartment with a separate bedroom and two bathrooms. Was not expecting such a great hotel room.

Partner

10/10

Exceptional

30 Mar 2026

Gail

Great stay

8/10

Excellent

30 Mar 2026

Cindy

Great stay, great area.

Family_with_children

10/10

Exceptional

29 Mar 2026

Alicia

Clean

8/10

Excellent

28 Mar 2026

John

grounds were not kept well - service quick, efficient. comfortable room with enjoyable in room hot tub.

Partner

2/10

Poor

26 Mar 2026

Dan

Room was very unorthodox. Looked nice just bad Reno. Walls are paper thin, rooms have the doors between units and have about one inch opening on the bottom. The people next door smoked drugs and cigarettes all night and day and filled our room with smoke continuously. Asked for our money back and let us leave. All lies, staff horrible. Manager horrible. Never got our money back. Good work westgate. Garbage. Second westgate I have stayed at and both were horrible. But good news westgate got my money. Go anywere else then here!

Partner

8/10

Excellent

25 Mar 2026

Victor

Hotel rooms are spacious. Right in a rear location. Walmart is 3 min drive, CVS across the street. Hot tbs ar lean, pool is clean. For people who don’t read, there is no room service, have to ask for any extra items.

Partner

8/10

Excellent

22 Mar 2026

Erin

The staff was helpful and attentive

Family_with_children

10/10

Exceptional

19 Mar 2026

TJ

It was very nice, enjoyed our stay. Nice and clean.

10/10

Exceptional

17 Mar 2026

Lori

Great place to stay

Family

10/10

Exceptional

16 Mar 2026

Heather

Room was clean and updated. Staff was very helpful.

Self

10/10

Exceptional

15 Mar 2026

Kayla

We stayed for 2 nights. The rooms were a little dated but the beds were comfortable and the rooms were clean. There was a playground right near our building and a pool so if we had used those amenities it would have been perfect.

Family_with_children

8/10

Excellent

15 Mar 2026

Melissa

Room was nice, AC was very cold, pool was nice, hot tub wasn't truly hot. Only downfall was there wasn't anything to do at this site. You'd have to take a shuttle to the other resort to do anything fun. Lots of people smoking weed outside. Anytime you walk outdoors, you smell it.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Alexandra

.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Isamy

Clean room and extra friendly staff

10/10

Exceptional

13 Mar 2026

Sarah

Pet Friendly, clean refurbished room.

Family

10/10

Exceptional

13 Mar 2026

Dannan

Family friendly, nice staff, room could’ve been cleaned up a little more, tub was slightly dirty. I had to give it a quick scrub before hopping in

Friends

10/10

Exceptional

12 Mar 2026

Ashley

Renovated rooms were great!

10/10

Exceptional

09 Mar 2026

Arnold

Overall a great experience. Recommend

Business

10/10

Exceptional

08 Mar 2026

melissa

I was impressed by the attentiveness of the entire staff. The grounds are well maintained around the clock and secure. The 1 bedroom villa meets every need for a comfortable and luxurious stay for up to 4 people. You can easy walk to affordable eating establishments. Our recent stay has me convinced that Westgate is the only place to stay when visiting the Orlando and Kissimmee area.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Audrey

We really enjoyed our stay! Staff was super friendly. Bathroom was amazing! Room was lovely! We can’t wait to stay again!

10/10

Exceptional

08 Mar 2026

Mark

Couldn’t have been happier with my stay. Staff was friendly, facilities were very good for the price and I got an upgrade to a nicer room. The only thing I didn’t enjoy had nothing to do with the resort. People feeling the need to smoke cigarettes and weed in the stairwell was selfish, disgusting and disrespectful to others.

Self

6/10

Pleasant

08 Mar 2026

Brittney

We have no complaints about the room itself, but we were on the pool and the fact that they keep the floodlight on all night makes you feel like you were sleeping in Alaska in mid summer and that the sun never sets. Me and my son woke up at 3 AM and I honestly thought that it was morning time and was about to get up until I checked my phone and realized it was 3 AM but because it was so bright out he cannot go back to sleep.... so if you have kids do not stay near the pool because they do not turn the lights off all night

10/10

Exceptional

07 Mar 2026

Jessica

Amazing

Partner

8/10

Excellent

07 Mar 2026

Luis

Outdated, mold in the shower, bathroom was not properly cleaned, crumbs on the carpet, and curtains did not close all the way with too much light getting into the room all night made it impossible to sleep. Staff is fantastic though.

Family_with_children

10/10

Exceptional

04 Mar 2026

Steven

Have stayed at Westgate a few times and am always happy with my stay

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

John

Clean room. Friendly staff.

6/10

Pleasant

03 Mar 2026

Kimberly

We really didn't use the amenities--rooms were clean but need updated--had a huge old discolored tub in the bedroom area that I wouldnt use because of how it look but would be better as a larger bathroom/shower that is see thru which isn't ideal. Some mold in the bathroom on the sliding door brackets. NO soundproofing! we were awakened multiple times with people fighting in the next room! We could hear every single word. Probably won't stay here again.

Friends_and_family Family

6/10

Pleasant

28 Feb 2026

Orlando

Room is not dark enough to sleep well

Family_with_children

10/10

Exceptional

28 Feb 2026

Gregory

The room was spotless and well stocked. Would stay again