Westgate Towers Resort

United States , Orlando Area - Florida - FL
KISSIMMEE, W Irlo Bronson Hwy, 7600
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100 reviews shown

10/10

Exceptional

15 Mar 2026

Kayla

We stayed for 2 nights. The rooms were a little dated but the beds were comfortable and the rooms were clean. There was a playground right near our building and a pool so if we had used those amenities it would have been perfect.

Family_with_children

8/10

Excellent

15 Mar 2026

Melissa

Room was nice, AC was very cold, pool was nice, hot tub wasn't truly hot. Only downfall was there wasn't anything to do at this site. You'd have to take a shuttle to the other resort to do anything fun. Lots of people smoking weed outside. Anytime you walk outdoors, you smell it.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Alexandra

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Isamy

Clean room and extra friendly staff

10/10

Exceptional

13 Mar 2026

Sarah

Pet Friendly, clean refurbished room.

Family

10/10

Exceptional

13 Mar 2026

Dannan

Family friendly, nice staff, room could’ve been cleaned up a little more, tub was slightly dirty. I had to give it a quick scrub before hopping in

Friends

10/10

Exceptional

12 Mar 2026

Ashley

Renovated rooms were great!

10/10

Exceptional

09 Mar 2026

Arnold

Overall a great experience. Recommend

Business

10/10

Exceptional

08 Mar 2026

melissa

I was impressed by the attentiveness of the entire staff. The grounds are well maintained around the clock and secure. The 1 bedroom villa meets every need for a comfortable and luxurious stay for up to 4 people. You can easy walk to affordable eating establishments. Our recent stay has me convinced that Westgate is the only place to stay when visiting the Orlando and Kissimmee area.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Audrey

We really enjoyed our stay! Staff was super friendly. Bathroom was amazing! Room was lovely! We can’t wait to stay again!

10/10

Exceptional

08 Mar 2026

Mark

Couldn’t have been happier with my stay. Staff was friendly, facilities were very good for the price and I got an upgrade to a nicer room. The only thing I didn’t enjoy had nothing to do with the resort. People feeling the need to smoke cigarettes and weed in the stairwell was selfish, disgusting and disrespectful to others.

Self

6/10

Pleasant

08 Mar 2026

Brittney

We have no complaints about the room itself, but we were on the pool and the fact that they keep the floodlight on all night makes you feel like you were sleeping in Alaska in mid summer and that the sun never sets. Me and my son woke up at 3 AM and I honestly thought that it was morning time and was about to get up until I checked my phone and realized it was 3 AM but because it was so bright out he cannot go back to sleep.... so if you have kids do not stay near the pool because they do not turn the lights off all night

10/10

Exceptional

07 Mar 2026

Jessica

Amazing

Partner

8/10

Excellent

07 Mar 2026

Luis

Outdated, mold in the shower, bathroom was not properly cleaned, crumbs on the carpet, and curtains did not close all the way with too much light getting into the room all night made it impossible to sleep. Staff is fantastic though.

Family_with_children

10/10

Exceptional

04 Mar 2026

Steven

Have stayed at Westgate a few times and am always happy with my stay

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

John

Clean room. Friendly staff.

6/10

Pleasant

03 Mar 2026

Kimberly

We really didn't use the amenities--rooms were clean but need updated--had a huge old discolored tub in the bedroom area that I wouldnt use because of how it look but would be better as a larger bathroom/shower that is see thru which isn't ideal. Some mold in the bathroom on the sliding door brackets. NO soundproofing! we were awakened multiple times with people fighting in the next room! We could hear every single word. Probably won't stay here again.

Friends_and_family Family

6/10

Pleasant

28 Feb 2026

Orlando

Room is not dark enough to sleep well

Family_with_children

10/10

Exceptional

28 Feb 2026

Gregory

The room was spotless and well stocked. Would stay again

Partner

10/10

Exceptional

26 Feb 2026

Raychelle

Awesome stay was able to get some R and R

8/10

Excellent

25 Feb 2026

Waldo

Room was clean and staff was friendly, however, property is outdated. Needs renovation.

Family_with_children

8/10

Excellent

25 Feb 2026

Gail

All good!

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Melanie

Room was spotless and very well taken care of

Family_with_children

10/10

Exceptional

23 Feb 2026

Valeria

Friendly staff and good amenities

10/10

Exceptional

22 Feb 2026

mario

Old style, but clean

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Yusyifa

Amazing hotel

4/10

Poor

19 Feb 2026

breyana

Not as advertised. Overall such an uncomfortable stay. Didn’t even want to put my bare feet on the ground.

10/10

Exceptional

19 Feb 2026

Edgar

Excellent place to stay - very comfy, has all the amenities.

Business

10/10

Exceptional

19 Feb 2026

Kelly

Such a beautiful property! Clean rooms, friendly and helpful staff.

Relaxing stay, well most certainly return.

Partner

10/10

Exceptional

18 Feb 2026

Angge

Everyone was so polite, the room was spotless and had everything we needed. Will definitely be staying here again.

Partner

10/10

Exceptional

17 Feb 2026

Essayas

The exterior of the property, the unit, cleanl8ness, and staff are àll exallent. I will be back with a group of freinds to show and enjoy.

Thanks

8/10

Excellent

17 Feb 2026

Charles

Everything was fine

10/10

Exceptional

16 Feb 2026

Jennifer

Clean room, curteous staff and you have access to all of Westgate Town Center which is just around the corner. Some of their amenities are free (mini golf, resort pools, movie theater and others) or you can pay for some of the other amenities and activities (crafts, waterpark, boat ride, etc.)

Leisure Family_with_children

8/10

Excellent

15 Feb 2026

hope

Staff was extremely helpful and polite. Great location

Leisure Self

4/10

Poor

15 Feb 2026

sean

The room was noisy. We could here ever word in the adjacent room, hallway and footsteps from room above.
We were woken up both morning to a screaming child.

Found several spiders in the room.

The studio did not have enough outlets near bed for device charging.

The bathroom was tiny and had too many doors in a little space.

To us this hotel was an overpriced Econ Lodge, We will not stay here again

The r

Partner

10/10

Exceptional

13 Feb 2026

Jason

Nice room, easy check-in process.

Leisure Family

10/10

Exceptional

11 Feb 2026

Mike

Clean rooms. Friendly staff. Great location

Family

10/10

Exceptional

10 Feb 2026

Thomas

Very clean, everyone was friendly

Leisure Family

8/10

Excellent

10 Feb 2026

Cheryl

Front desk staff very pleasant & helpful. Unit was clean & spacious. Bed was comfortable. Washer/dryer in unit a plus. Screens on sliding glass doors would have been nice to keep out bugs.

Leisure Self

8/10

Excellent

10 Feb 2026

Cheryl

Front desk staff very cordial & pleasant. Unit was clean. Screened balcony was great. Mattress on one bed should probably be replaced, but other bed very comfortable. Kitchenette could use something to heat water, soups, etc in, also paring knifes.

Leisure Self

2/10

Poor

09 Feb 2026

Brad Koba

No room service, overbooking in the resort, you have to pay for breakfast if you want to bring it back to your hotel room, thermostat doesn’t work. If you got this far I’ll say if you’re going for 1 to 3 days you’re stay won’t be as bad. But my main concern is they don’t have housekeeping unless you stay for 21+ days. Or you can pay 48 dollars for room service. Also they overbooked the towers resort so they made us move to the villas resort which to be fair has a lot of amenities. But because I went to Florida for things in Florida not to stay at my hotel the whole 2 weeks it didn’t affect me. When they made us move I had to wait in another wait to check in also. Also Florida was cold when we went and our heater was broken. Our room got to 60 degrees. We called the front desk and they “fixed” it. We learned in the end that you can either have a heater or A/C. I understand you usually don’t need a heater in Florida but for a hotel that has 14 pools and a helipad you can’t afford to have housekeeping and working A/C and heater? Also when they overbooked us the room we got moved too was smaller than the room we were supposed to be in. The pictures on Expedia also aren’t accurate to what the rooms look like either.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Pam

The room was fabulous, clean, large, more than what was expected. Wash/ dryer fabulous bonus.

6/10

Pleasant

09 Feb 2026

Pat

At check in they said they didn’t have the room I reserved so they sent me to a sister hotel and made the reservation there and when I got there they didn’t have the room I needed either. It took a long time but they found an upgrade to give me. Just frustrating, it was late and we had a long day.

Business_and_leisure Family

4/10

Poor

09 Feb 2026

Teresa

Upon check in I am told my room is no longer available and I have to go to the sister resort at another location. I then have to go through the entire check-in process again. NOT HAPPY.

Leisure Family

10/10

Exceptional

08 Feb 2026

Cynthia

It is always great to stay here.

Leisure Family_with_children

2/10

Poor

08 Feb 2026

Emily

Room was fine but had to check in at one location that took almost 30 minutes and they were overbooked so they sent us down the street to another linked property and had to wait in line for check in over an hour.

Family

6/10

Pleasant

08 Feb 2026

Cora

The door for the room had cracks so light was coming in from bottom and side. Staff came in twice in the morning. The first the opens our door without knocking and the second was an hour later knocking. The room smelled like wet dog in a sense but the lobby smelled nice. The a/c work’s fantastic tho!

Friends_and_family Friends

2/10

Poor

06 Feb 2026

David

I think that it is very important to note that this not similar to many other Westgates. I have stay at almost every Westgate in the Orlando area and this is not like the rest. You do not have a security gate you do not have the “Westgate amenities like Drifts or American Sid’s the Mexican restaurant. The game shows it was not like anything I have ever been to before.

10/10

Exceptional

06 Feb 2026

Giselle

Clean and comfortable room

Leisure Friends

10/10

Exceptional

05 Feb 2026

brittney

Great price they sold out of my room at the smaller hotel in the front, but they upgraded me and sent me to the resort, I ended up getting a two bedroom condo. Very nice clean resort for a wonderful price.

8/10

Excellent

05 Feb 2026

Amber

Free washer dryer, locked entrance

Business

8/10

Excellent

03 Feb 2026

Ernesto

Really good

10/10

Exceptional

02 Feb 2026

Nikita

Always clean and very cozy my favorite place to stay

Business_and_leisure

10/10

Exceptional

02 Feb 2026

Alan

We had a newly renovated room, and it was nice. Only complaint is that the bed was a little short. Im only 5'9\", and my toes were off the end of the bed. Overall, though, great hotel. I will definitely stay here again.

2/10

Poor

02 Feb 2026

Mariela

When we got there, the girls are at the front (Cristina) was rude and condescending. We arrived earlier and she didn't even bother to look to see if a room was available.

It's a non-smoking hotel, however, our room smelled like cigarettes and weed.

The parking is horrible, we had to park in the front of the hotel (our room is towards the back middle) there was no parking at all.

We got a call on our 3rd day in the morning asking if we had gotten our complimentary package when we checked in. We never did and it's the 3rd day we were there.

There is no safe in the room so we don't feel comfortable leaving our belongings in the room while we were out. They suggested I can bring my valuable to the security desk and they can hold it, ( that doesn’t feel so safe either).

Water pressure was extremely low, barely can take a descent shower. I let them know and said the would someone out to check, however, my friend was also staying in the same hotel and she had the same issue. Btw, no one came because we were out all day and I did not want anyone coming into our room while we were not there.

Then our keys were not working, we had to call them and they opened the door for us, then brought back two keys an hour later.

Leisure Family

8/10

Excellent

02 Feb 2026

Virginia

Cleanliness & renovated

4/10

Poor

02 Feb 2026

Anildys Fernandez

Room was dirty and everything in there smells weird.

Leisure Family_with_children

8/10

Excellent

01 Feb 2026

Rebecca

Room was perfect for me & my family as we had the 2 bedroom suite.

Leisure Family

6/10

Pleasant

01 Feb 2026

Maite

The hotel itself is absolutely amazing — beautiful property, incredible rooms, and a truly wonderful staff who go out of their way to make you feel welcome. Unfortunately, the cleanliness of the room was a major disappointment. There were visible spots on the sheets, and the floors were clearly not properly cleaned. To test it, we wiped the shower floor with a dry towel and it came out completely dirty — the same happened with the room floor.

It’s truly sad because this is a stunning resort with so much potential, but it’s being let down by the cleaning standards. With better attention to housekeeping, this place could easily be exceptional.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Araceli

I stay here before and is always good, but this time was even better the room was recently remodeling and is super nice

Partner

10/10

Exceptional

01 Feb 2026

Rachel

The room was excellent and we would definitely stay again!

10/10

Exceptional

01 Feb 2026

Christina

Everyone was super nice

Partner

10/10

Exceptional

01 Feb 2026

Nelida

The room completely spotless. The bed sheets smells was amazing crispy clean. Love the location. Staff was completely polity and extremely helpful. Can wait to return.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Robin

Perfect stay from start to finish. The in room whirlpool tub was a bonus.

Partner

2/10

Poor

31 Jan 2026

Jennifer

2 night stay while we visited the theme parks. First night was great, check in was pleasant and the front desk staff was efficient and professional. Room was clean and spacious and dated (obviously for a budget hotel we expect this) but the second night was a disaster. Party group next door, smoking weed and loud music, and being a conjoined room with a door, it was like we were at the party with them! The smell was so bad it felt like there wasn’t a wall between us. Could literally hear every single word they said. Went to the front desk at 11pm to see if we could switch rooms (after a 13 hr theme park day we were exhausted) the front desk was sympathetic but couldn’t do anything because they were booked up, said they could send security, but we gave up quickly, packed our bags, ended our vacation early and drove home through the night. No refund of the second night. Hotel is fine, but depending on who the party is next to your room or how full
the hotel is, you could have a very negative experience. We’ve never just packed up and left before, it was that uncomfortable for us! I don’t actually think I would give the hotel a second chance because of this and we are in Orlando every month and stay at all the budget hotels around Disneyworld (I’m not picky…don’t want bugs or crime…that’s how low my bar is). But this was by far our worst experience in 20+ Orlando area stays. The hotel can’t control who is in the room next to yours, but they were unable to help us in any way.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Katie

The one bedroom villa was clean, well stocked and spacious . Great location.

Leisure Family

8/10

Excellent

30 Jan 2026

YARIEL

Very clean, well kept and spacious room. Beautifully decorated. Down side everything was heard from the neighbors rooms making it difficult to rest or sleep at times.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Hanssy

Rooms was clean, spacious and very quiet

Business Family_with_children

10/10

Exceptional

26 Jan 2026

Chad

Everything was great! My only complaint is that since we booked on hotels.com we had to pay an additional resort fee that wasn’t mentioned on hotels.com.

2/10

Poor

26 Jan 2026

Dani

Let’s start with false advertisement, we were not placed at the resort we booked . The Expedia resort info and amenities was for a “sister property “ NOT the place they put us ! We had zero restaurants on property , no gym , no food market , not even a coffee stand !! The room we were put in was not clean . Foot prints all over the floor , shower was dirty with open soap . The AC in the room would not stay on so our first night was horrible . When I spoke to the front desk they told us we could upgrade for $25 a night . Which we did the room they moved us to was better . The keys to the room Do Not Work !! We had to go down at least 4 times to get new keys . This was not a nice place to stay

8/10

Excellent

25 Jan 2026

Jesus

Courteous staff and clean room.

Business Self

10/10

Exceptional

25 Jan 2026

Larry

Clean room

Leisure Friends

10/10

Exceptional

25 Jan 2026

Melanie

Loved the hotel and the room was perfect! Everyone was really nice!

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

Brandi

Nice staff! Clean!

Leisure Family_with_children

10/10

Exceptional

23 Jan 2026

Dominique

This hotel chain was amazing. From the staff to the facility. We experienced an issue where the room we booked wasn’t available when we got there. I didn’t have to make a fuss or ask for a manager. The front desk staff immediately handled the situation by switching our reservation to their sister property westgate villas which was 5 minutes away. They even gave us a one time courtesy room upgraded. The property was huge with so many amenities, they even have their own movie theatre. I will definitely be staying here again.

Friends_and_family Friends

2/10

Poor

23 Jan 2026

Ivan

I checked in and in the morning went out for breakfast I had only checked in for one night realized I forgot to tell him I was staying another night in fact to tell him they went out for the day when I got back everything i Had left in my room was gone She's worth the bed all the drawers in the bedroom in the kitchen were open. I told the front desk they got security I filed a police report The biggest problem is all is the hotel didn't even seem to care

Leisure Self

10/10

Exceptional

23 Jan 2026

Tammy

Great stay! We were upgraded to a 2 bedroom with 3 bathrooms and 2 jacuzzis. Wonderful hospitality and clean resort. Close to Disney! Lyft rides were around $15 to Disney rideshare drop off.

10/10

Exceptional

21 Jan 2026

Leonardo

Room good staff was nice

8/10

Excellent

20 Jan 2026

Ianne

There was no breakfast and we did not get into the hot tub

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Laura

This was my first time staying here and before I checked out I booked my next stay with Westgate. Rooms seemed remodeled, clean, and have everything you need for a great stay. Staff was friendly.

Leisure Family_with_children

4/10

Poor

19 Jan 2026

Rajesh

- First of all, I booked at westgate tower resort and was asked to go to Westgate vacation villas. Asking a customer with his tired and crying kids to go to another resort is not a professional way to do
- Overbooking reservations is not a trustable approach
- I was not alone, many customers were redirected so it appears like a planned strategy which is not welcomed
- It took more thann 50+ min to check in westgate Villas aft 10:30 pm so definitely not what we wanted to experience
- charged resort fees when it was promised during that checkin that it will be waived
- room was dusty like it needed sweeping
- Overall, not a pleasant experience and will not refer anyone to this property

Leisure Family_with_children

8/10

Excellent

19 Jan 2026

FAITH

Large rooms. Very nice but no house keeping included.

6/10

Pleasant

19 Jan 2026

Charles

Room was fine and staff was courteous, but it would have been nice to have housekeeping services at least once during our four day stay...

Leisure Family

10/10

Exceptional

19 Jan 2026

ISAMARA

Everything was good.

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Lacey

The room was clean, staff was very nice and helpful

10/10

Exceptional

18 Jan 2026

Harold

Amenities

Partner

10/10

Exceptional

18 Jan 2026

William

Room was large, clean and had everything we needed.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Carla

Clean rooms, full equipped kitchen, spotless rooms. Definitely will stay here again

Leisure Family_with_children

8/10

Excellent

18 Jan 2026

Ernest

Amenities , and room was amazing everything new and clean except the beds were too small for two adults and the housekeeping is horrible. They are very loud when out in the hall and didn’t provide room service except the morning we were leaving knocking on our door at 8:00 am to get us out the day we wanted to sleep in till 10:00

Leisure Family_with_children

4/10

Poor

18 Jan 2026

Ralph

When we arrived around 10pm, they told us they were overbooked and we had to move to their sister property, Westgate Vacation Villas Resort. We were tired and it was inconvenient for them to push us over there while they were still registering people for rooms there right beside me. The room at the other property was ok but still inconvenient to be pushed there that late at night.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Georgina

Definitely recommend. We stay here every time we come to Orlando very nice.

Leisure Partner

6/10

Pleasant

16 Jan 2026

Amber

Outdated. Property has nothing exciting going on. I didn’t even see a restaurant.

10/10

Exceptional

12 Jan 2026

Clara

Room was very neat & clean very spacious loved that there were two bathrooms & the best thing was the jacuzzi tub in the room 10/10

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

Jennifer

Fine for a place to sleep, but I wouldn’t stay here again. It feels very dated.

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Lindrix

Room was excellent! Everything was very nice

Business

8/10

Excellent

09 Jan 2026

Carol

Could not regulate air conditioning but the room was very clean and staff was very friendly and helpful!

Leisure Self

4/10

Poor

08 Jan 2026

Crystal

I dont even know whete to start here. The staff was great. The hotel itself seemed fine till we got in our room. The wall's felt as though they had zero insulation. You coukd literally hear the next room conversations at a regular to low volume. The shared door in the room had light coming through it on the sides and the 2 inch bottom that wasnt flush. The people above us were oartting loud music, voices till 2:30 am. They ignires security knocking in thier door. Security had to outside to yell up at them. After they settled down theybwent to thier individual rooms and were talking and doing other things i wint nention. I felt like i was literally in the room with them. Needless to say i oaud money for a hotel i never gell asleep in with my kids. The next day we had a 12 hour disney day that was horrible because we all just wanted to sleep. I dont blame the hotel for the noise. But the walls being paoer thin was ridiculously annoying.

10/10

Exceptional

04 Jan 2026

ASHLEY

Stayed at this hotel because I was going to Disney the next day. The room was super clean and comfortable. Would definitely stay here again!

Leisure Partner

4/10

Poor

03 Jan 2026

Alexandra

The room and staff were great. The only reason I gave it a 2 star was the absolutely awful noise all night long. The windows and sliding doors are paper thin and you can hear EVERYTHING outside. Our family was woken up multiple times during the night. I would definitely come back if they fix the noise issue.

Leisure Family

10/10

Exceptional

03 Jan 2026

Randall

7/10

Self