Holiday Inn Resort Kissimmee by the Parks

United States , Orlando Area - Florida - FL
KISSIMMEE, 3011 Maingate Lane
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100 reviews shown

2/10

Poor

16 Jun 2026

Maria

The room has old furniture the AC had a humidity smell. I scratched myself with a corner of the furniture that was very sharp

Family_with_children

10/10

Exceptional

16 Jun 2026

Trey

I had a great time! Everything was perfect! The bartenders were sweet and cheerful!

Partner

10/10

Exceptional

15 Jun 2026

Jennifer

Super clean property, close to everything, restaurants by lobby, friendly staff

Friends

10/10

Exceptional

15 Jun 2026

Jennfer

Very pleasant stay the rooms were very clean as well as the facility well maintain on their up keep of the building.

Family_with_children

4/10

Poor

15 Jun 2026

Michelle

Staff was nice and welcoming, but the hotel completely changed since now being bought out. This was our first time coming and it not being a Wyndham, room smelled musty, furniture peeling, desk legs were rusty. Just didn’t feel like a nice comfortable stay like it used to.

Partner

8/10

Excellent

14 Jun 2026

Tonya

I didn’t like the no cash rule but everything else was good.

Family_with_children

10/10

Exceptional

13 Jun 2026

Kelly

Rooms were clean and the staff were friendly and helpful. Love the relaxed atmosphere and free parking!

Partner

4/10

Poor

13 Jun 2026

Luz

Anticuado, viejo, descuidado, opaco, oscuro. El hotel está mal cuidado. Sucio y viejo

Family

10/10

Exceptional

12 Jun 2026

Jeannette

GREAT service. Clean hotel and very centric with transportation to Disney parks. People were very kind. I will be back soon...

Family_with_children

4/10

Poor

12 Jun 2026

marta j

The property was dirty, and the staff was unfriendly. I had to change rooms three times because of poor cleaning standards. The overall experience was very disappointing, and the level of cleanliness did not meet expectations.

Family_with_children

2/10

Poor

11 Jun 2026

Elizabeth

I am deeply disgusted by my experience at this hotel and would never recommend staying here.First, our room was completely neglected. We were left with dirty towels and received zero room service for a full day.Far worse, however, was the severe health hazard at the pool area. A guest vomited directly inside the swimming pool. I immediately informed the staff about this biohazard. Disappointingly, the management did absolutely nothing. They refused to close the pool and willingly allowed other guests—including children—to swim in contaminated water, exposing everyone to potential infections.The complete lack of hygiene, customer care, and basic health standards at this property is unacceptable. Avoid this place at all costs.

Family

8/10

Excellent

08 Jun 2026

Johanna

The room was clean

Pet

10/10

Exceptional

07 Jun 2026

Nichole

Great place to stay. Very convenient to Disney.

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Annastasia

Very close to the parks and had a nice pool area. Overall enjoyed my stay but the property could use some updates and a good cleaning.

Self

10/10

Exceptional

05 Jun 2026

Mariama

Its Clean

10/10

Exceptional

05 Jun 2026

Shella

food was great the staff was doing pretty good

Partner

10/10

Exceptional

04 Jun 2026

Dannice

stay was good

Family_with_children

4/10

Poor

04 Jun 2026

David

Family_with_children

10/10

Exceptional

04 Jun 2026

Samuel

Great showers

Family_with_children

2/10

Poor

04 Jun 2026

Marletta

I currently have two charges on my credit card with two different amounts. Unable to reach anyone at the hotel to get charges resolved. Had to reach out to credit card company to try and help resolve issues. It’s been a nightmare with this hotel to get anything resolved. Was transferred multiple times just to be finally transferred to the actual hotel, and no one answers the phone at the hotel.

Family_with_children

8/10

Excellent

03 Jun 2026

Joseph

Xwss nice too many rowdy people, not follow rules if hotel

Family

10/10

Exceptional

01 Jun 2026

Maria

Excellent! This was my first time visiting the hotel, and the service was spectacular—from the housekeeping staff to the restaurant team and the front desk, especially Viviana and Lucía. Truly excellent customer service.

6/10

Pleasant

01 Jun 2026

Blanca

The room was clean but the ac didn’t cool right. The hotel was very hot in the hallways and there was alot of humidity. Property needs updating. Garbage cans were full to the top in general areas. Staff was very good and the breakfast was very good as well. Parking was ample and sufficient and hotel was centrally located.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Mariuska

Love the many things available for kids

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Bob

Great place to stay especially for kids. There are two pools, arcade area, and play structure for little kids but my 10 year old played on it. Great variety at breakfast. The pool is 6 feet at the deepest and 3 feet at the shallowest. It was clean. The bar on the hot tub was wobbly so don't use it for support. The sink in our room was clogged and was a slow drain. I received text messages to see how our trip was going and I mentioned this to them and when we got back to your hotel it was fixed. Beds are comfortable. Small bathroom. There is a Dunkin Donuts and Baskin Robbins on site. Souvenior shop within walking distance of the hotel. IHOP outside of the hotel along the street. Walmart a short distance away but you need to drive. We will be back.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Alexander

Desayuno excelente , servicio excelente , solo modernizar algunas áreas dentro del hotel pero en general buenísimo todo …

Friends

8/10

Excellent

31 May 2026

J Peter

Basic resort probably best if you have limited budget and kids.

Friends_and_family Friends

8/10

Excellent

31 May 2026

Robin

It was a great place to stay for one night. We enjoyed the closeness to Disney Springs. There were some issues with the tv and the drawer, but the tv issue was fixed immediately.

Partner

6/10

Pleasant

30 May 2026

Lauren

The hallways smelled like weed (we really didn’t care for that), the carpet was filthy in the rooms. Bed was firmer than our usual holiday inn experiences- we prefer more squish. Staff was very kind. Did not participate in breakfast. Lots of things for the kids to do including a Chuck E. Cheese on site, a playground and 2 pools. The night we arrived, they only had 1 elevator (of 3 in that area) working and 2 tour busses FULL of people trying to get up to their rooms but other than that, it was an “ok” place to stay overnight

Family_with_children

8/10

Excellent

27 May 2026

Seth

Good for a budget. Clean rooms great showers. Decent breakfast. Bar staff is good. Dunkin is convenient

Partner

4/10

Poor

25 May 2026

Yuniesly

Muy mal servicio

Family

8/10

Excellent

24 May 2026

Mia

Very friendly staff and the hotel had great amenities. Also, the hotel was 15 mins from Disney Springs , Old Town and other main spots!

Partner

10/10

Exceptional

24 May 2026

Alexis

Great experience. No complaints

Family_with_children

8/10

Excellent

22 May 2026

Gretchen

Breakfast

Family_with_children

10/10

Exceptional

20 May 2026

Dannie

This property is close to Disney and Walmart on 192. It’s very clean and not very noisy at all. The pool is extremely nice, I saw a lot of guests enjoying their day out there as I checked in. King room is very spacious and the property has lots of space.

Self

6/10

Pleasant

20 May 2026

Anita

My room wasn’t cleaned when returning back from the parks and also no clean wash cloths or towels.

Family_with_children

6/10

Pleasant

19 May 2026

Patricia

Front desk was very friendly and helfull, but room wasn't so geed. Bed, pillows and bedding low quality, furniture old. Elevator old too. Good amount of parking

Partner

2/10

Poor

18 May 2026

Janelle

Room was filthy, air conditioner was broken, ended up checking out earlier and wasn’t refunded anything. The room was not what the pictures showed. No couch in the room that we selected, it looked like some took the couch out. It was horrible

Friends

10/10

Exceptional

18 May 2026

Natasha

I like how easy it was to find the room, the room was clean and the staff were very friendly and helpful

Friends

2/10

Poor

17 May 2026

Opal

The property looks nothing like online. The buildings are old and dilapidated needs a now update and renovations. My bed sheet had human body fluids on it, It was so dark in the room you couldn't see anything until morning. I felt like I wanted to bleach my skin! NEVER AGAIN!

4/10

Poor

17 May 2026

flor

Todo más o menos ...mas menos que más

Friends

8/10

Excellent

16 May 2026

Darnail

My thing i hte when everything was high to buy like a Gatorade 6.00 dollars bottle water 3.00 dollars..They put the Gratuity on your receipt at the bar not right and still ask for a tip on the receipt really .The hot tub was nasty thank u

Friends_and_family Family

10/10

Exceptional

16 May 2026

Tanya I

Breakfast great like always, Staff are the best…

Family_with_children

10/10

Exceptional

15 May 2026

Miguel

Very clean, comfortable.

Partner

6/10

Pleasant

14 May 2026

Mandy

Bathroom was very small ! The water was stinky when taking a shower .

Partner

2/10

Poor

14 May 2026

ERIC

The room was obviously a pet friendly room. It smelled of urine. The mattress was all springs and no padding. I was disgusted. I expect more from Holiday Inn.

Family_with_children

6/10

Pleasant

13 May 2026

Bridget

The breakfast is not free and it’s not good don’t pay for it

10/10

Exceptional

12 May 2026

Vivian

Our family absolutely loves staying at the Holiday Inn Resort Kissimmee by the Parks by IHG! This was our second stay here, and once again everything was wonderful from the moment we arrived until the day we left. The entire staff is amazing, but we especially want to thank Alexander and Milton at the front desk, and Viviana and Daniela from the breakfast team. They are always so professional, friendly, kind, and welcoming. Every staff member truly goes above and beyond to make guests feel comfortable and appreciated, and their kindness makes the whole experience even more special. Our room was very clean, comfortable, and perfect for our family of two adults, two kids, and two dogs. It is not always easy to find a hotel that makes everyone — including pets — feel so welcome, but this hotel absolutely does. The pools are always so much fun, and the game room is our kids’ favorite place in the hotel. Breakfast was delicious every morning, and the warm service from the staff made it even better. Another big plus is the free and secure parking with plenty of spaces available. The location is also excellent — very close to the Disney parks and conveniently located near Universal and SeaWorld as well. This hotel has become a special place for our family. It is the kind of place where you feel sad when it is time to leave and happy the moment you arrive. We already look forward to our next visit! Thank you to everyone at the hotel for another wonderful stay. We highly recommend it!

Family_with_children

2/10

Poor

12 May 2026

Migdalia

They charged my card before I even got there. I had pay when I check in selected. The ac did not cool the room.

10/10

Exceptional

10 May 2026

Adalberto

Just a night late check in and early check out . The room was nice very clean , hotel looked nice. Friendly staff.

Family_with_children

8/10

Excellent

10 May 2026

Maci

my only down part was that the room was very like dark. I felt very sad from the atmosphere.

Self

4/10

Poor

09 May 2026

Edwin

Staff members were not helpful. Awful customer service. We booked 3 rooms got charged for 4, still waiting on a refund. Visited the counter 3 times, emailed management… still waiting.

Family_with_children

10/10

Exceptional

09 May 2026

Aaron

We had a fantastic stay. No issues.

Family_with_children

4/10

Poor

07 May 2026

Eugene

Breakfast was very good and the staff was amazing. Best staff at the hotel

Partner

2/10

Poor

07 May 2026

Yulisa

Smells horrible and also the jacuzzi & pool was dirty

Friends_and_family Family

10/10

Exceptional

06 May 2026

Tanya

Elevator are to slow and get stuck every time, Bathroom shower and bath tubs should be cleaned better, and also please do not refill body wash and shampoo with a cheap soap that actually don’t smell good and is not the brand of the bottles you have in the rooms… Other than that crew members here are just great! like every time I stay!! have a reservation again for next week hopefully the soap is better 😄

Family_with_children

6/10

Pleasant

06 May 2026

Jean

The hotel and staff is very good.
My complaint is the shuttle to disney.
I chose this hotel because is close to disney and they offer shuttle to it. Im disable and need a scooter to move. Sadly they have very limited spaces for scooters and the times those shuttles go to the park are ridiculous. They dont even go to epcot.

Family_with_children

2/10

Poor

05 May 2026

Giselle

Horrible experience. The rooms I'm assuming are being renovated but still renting the night with a job half done. The bathroom in the room wad disgusting! Sorry but never renting here again.

Family_with_children

8/10

Excellent

05 May 2026

Gregory

Clean room, no smell. Good for families

Family_with_children

10/10

Exceptional

04 May 2026

Andee

We loved it

Family_with_children

10/10

Exceptional

04 May 2026

Reina

Excelente todo

8/10

Excellent

03 May 2026

Latrever

Overall the stay was pretty well. The only issue I had was housekeeping came in and took all the dirty towels and wash clothes but did not replace them. I had to call to the front desk to get replacements. My last night I went to the bar where the bartender let me know they did not have two of the drinks that I requested that were on their menu. I ordered a third drink off their menu that was not great but I paid for it and left. The outside of the hotel at least in North Tower could use a facelift as there a lot of rusting and paint shipping on the outside of the building but the inside looks great. The amenities were great including dunkin' donuts and the restaurant and arcade.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Courtney

Awesome stay,

Partner

2/10

Poor

03 May 2026

Victoria

Got into our room and had a weird smell was so tired from driving all day got showered and in bed and immediately started itching and believe it was fleas in the room so went down and switched rooms and got into the new room absolutely dirty and hair in the bed was not a great stay at all!

Family_with_children

10/10

Exceptional

02 May 2026

Morganne

I requested a room with a “magical view” & it truly was! My girls & I got to watch Disney fireworks right from our window! Very convenient location to Disney parks & I felt very safe traveling as a single mom.

Friends_and_family Family

6/10

Pleasant

29 Apr 2026

Luis

I’ve been staying at this hotel since 2021, back when it operated under Wyndham, and unfortunately, the change to Holiday Inn has come with a noticeable decline in quality while prices have increased.

Right after checking in, I was approached by a staff member attempting to sell me a vacation plan. I repeatedly explained that I wasn’t interested and that I was tired, but he continued to push the sale even after I said I was already feeling overwhelmed. That interaction set a frustrating tone for the stay.

The room itself was also lacking basic amenities. There were no soap bars or the usual vanity kits with essentials like a toothbrush and toothpaste. The body wash provided is labeled as Dove, but it clearly does not match the quality or authenticity of that brand.

Later that night, I needed ice, but the ice machine on my floor was missing entirely. I checked other floors, and none of the machines were working. This made a simple necessity unnecessarily inconvenient.

Overall, this stay was very disappointing compared to my past experiences here. The increase in price does not reflect the current level of service or quality.

Family

10/10

Exceptional

29 Apr 2026

Rachel

Great Hotel!! 100% recommend

Family_with_children

8/10

Excellent

27 Apr 2026

Leon

Bar and restaurant needs to stay open longer. When people get in late do they like to have a little nip?

Friends_and_family Friends

8/10

Excellent

25 Apr 2026

Carlos

Great

4/10

Poor

25 Apr 2026

trisha

I was extremely let down by the conditions of the hotel and room especially for the cost thst was spent to book a room here. Our coffee pot was broken and never worked, the shower basin was cracked and a cheap sealant was placed to try snd fix it but it still wasnt. Everyone we talked to including us had fridges that froze everything put in it. Parts of the walls were either peeling or bubbled from water or leaks, the elevators were either not all working , stuck w people on them and everytime u got on them they moved even w just a small person on them. Some doors were simply sealed back together with white plaster on a brown door. Furniture in multiple.of our groups rooms had drawers that didn't stay closed so we used different methods to keep them closed. Our bed had to be changed first night due to blood being on the foot of the sheets, there were stains on places of rhe comforters, I paid for a magic view room and yet couldnt see all thr magic considering we weren't high enough to see them kver the trees. There was no couch as in our pictures. So many things. I think we should get some sort of return for the conditions of the entire hotel let alone the cost I paid for a special room that didn't even have what it claimed.

Business

2/10

Poor

20 Apr 2026

mauricio

Left me outside the hotel at 2 am with my 2 year old daughter because my reservation was for the next they didn’t want to change it so disappointed

Family_with_children

10/10

Exceptional

19 Apr 2026

Walt

Great place to stay! Very bright and welcoming…..lovely pools, generous brunch. Immaculate room and professional staff. Will definitely stay here again!

Partner

10/10

Exceptional

19 Apr 2026

Kari

Clean room, nice walk in shower

Partner

8/10

Excellent

19 Apr 2026

Robert

Room was nice, clean and maid service was excellent. Staff always friendly and helpful in any way you asked. Was disappointed in the availability of luggage carts. Shuttle service was at times confusing and there were occasionally problems with the reservation app.

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

Samantha

You have to level set with yourself if you stay here; if you’re looking for a place to rest your head for a few nights, grab a quick bite and mostly not be there, you’ll do great. However, if you want to feel at home for a stay, this is not for you. The lobby gives a great welcome with a view of one pool, a Dunkin, bar and restaurant. Once you pass that area, the story changes; the cleanliness declines dramatically and the areas under renovation increase. We had to change our room 3x before finding one that was tolerable. Tolerable meant accepting dirty carpets and a bathroom that could use some love. The staff was friendly in making the switches. No problems with the staff or commons areas. The rooms were just not up to par despite the bed being comfortable.

Family_with_children

10/10

Exceptional

15 Apr 2026

Denita

Friendly staff!! Very clean

Family_with_children

10/10

Exceptional

15 Apr 2026

Jeffrey

Bed was good

Partner

10/10

Exceptional

13 Apr 2026

Kayce

Water went out and no one could give us a straight answer on when it would be back on.

8/10

Excellent

13 Apr 2026

Sarah

Clean room and close to Disney and all the attractions of Kissimmee. If you're traveling without kids, be prepared to see a lot of other people's kids AND large groups. This place was packed with all sorts of groups. There was even an ROTC group doing some sort of ceremony in the parking lot right in front of our car one morning and we had to ask them to move so we could get out. LOTS of groups and you might hear other guests in the hallway outside of your room.

Partner

10/10

Exceptional

11 Apr 2026

Christine

Great location and value!

Family

10/10

Exceptional

09 Apr 2026

Emilia

Staff was awesome!

Family_with_children

10/10

Exceptional

08 Apr 2026

Cynthia

Yes

10/10

Exceptional

08 Apr 2026

Bryan

Thank you

Leisure Family

2/10

Poor

06 Apr 2026

Fernanda

In desperate need of a renovation. Everyday the elevators broke down even though we were told they were working on fixing them everyday. There was no water in our room for a few hours one day and no one told us they were fixing it until we called maintenance twice. Police showed up at hotel on the first night to arrest someone in their room. On the second night the street hotel was on was surrounded by police. Do not stay here!

Family_with_children

6/10

Pleasant

06 Apr 2026

Luiz

I was denied early check in, and when I went to check in I was given keys went up the to the room, saw it was the wrong room type. Came back down and was told they didn’t have the room type I booked, and was told oh well.. we don’t have any king beds available…

The bed was a clean, the shower was not… maybe it’s just me but it’s disturbing seeing someone else’s little curly hairs (you know from where) in the shower floor…

Drawer in the room wouldn’t stay close unless the bed comforter was again holding it closed. The PA system in the room had a quiet buzzing sound, the blackout curtains were off just enough to let light through them. TV had a bunch of issues with missing / not working channels, etc.. A bunch of little annoyances.

Hotel has potential, but it’s like the staff just gave up and stopped trying

Partner

6/10

Pleasant

06 Apr 2026

Billie

Well, it appeared. The hotel had been renovated at some point, it was still definitely showing its age. The air conditioning in it didn’t seem to work to its potential and it was also very noisy. Well, it was ok. Stay for the price. I don’t know that I would stay there again. We didn’t utilize the pools because for the most part they were pretty dirty. Also, the hotel itself is extremely noisy. They play music and do karaoke by the bar restaurant area, but it seems to be extra loud on top of that there were get an adult alike at all hours of the nights walking and running through the hallways and just being loud. I do want to add that the mattresses could probably stand to be replaced.

Friends_and_family Family

2/10

Poor

05 Apr 2026

Gisselle

I do NOT recommend this hotel. We went for a dance competition happening at the hotel.

We arrived around 8:30 PM and were given a room with no air conditioning. After a long day of travel, this was extremely frustrating. The worst part is that they didn’t take it seriously until I insisted on getting my money back. Only then did they finally move us to another room — at 1:00 AM.

The issues didn’t stop there. The cleanliness was unacceptable. The sheets were dirty, and the chair inside the room was visibly stained.

At the pool, it got even worse — the fabric on one of the chairs broke immediately when my daughter sat on it. That’s not just poor quality, it’s unsafe.

For $700 for 3 nights, this place is a complete rip-off. You expect basic comfort, cleanliness, and safety at that price, and this hotel failed in all three.

Save your money and go somewhere else. Completely out dated hotel

Family_with_children

2/10

Poor

05 Apr 2026

Whitney

Room was not clean during stay all guest in our room were complaining of bites on our legs they allow animals not sure if it was flee bites . Pet dander not clean . Furniture pieces worn and torn ceiling falling apart uncomfortable.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Luis R

All good

10/10

Exceptional

01 Apr 2026

Anna

Clean room

Family_with_children

6/10

Pleasant

31 Mar 2026

Sybil

It needs some cleaning

Friends_and_family Family

2/10

Poor

31 Mar 2026

Sharon

It was a pain to go down to get breakfast and not have a microwave oven to reheat it in your room. Also, no free complimentary free coffee.

Family_with_children

4/10

Poor

31 Mar 2026

Kristin

Wouldn’t consider this hotel a resort. Second pool was poorly maintained. No healthy eating options. Poorly equipped gym. Much better options in the Orlando area.

Friends

4/10

Poor

31 Mar 2026

Sharon

I didn’t have time to eat it

Family

4/10

Poor

31 Mar 2026

tarneisheia

Breakfast was great
The room needs updating
Staff is not helpful or informative

10/10

Exceptional

29 Mar 2026

Leticia

Traveled and stayed here during spring break 2026. It’s a very nice area. Our stay was quiet, clean environment, and friendly staff.

Family_with_children

8/10

Excellent

29 Mar 2026

Angel

Pros: Clean & spacious room; professional staff; bathroom and beds had all the supplies; good a/c and air filter

Cons: building looks old from the outside, rooms not noise insulated, bed not long enough for tall person

Overall a good experience.

Partner

2/10

Poor

28 Mar 2026

April

Dirty looking

Family_with_children

10/10

Exceptional

27 Mar 2026

Mike

Muy buena ubicación y atención!