Embassy Suites By Hilton Orlando Sunset Walk

United States , Orlando Area - Florida - FL
Kissimmee, Sunset Walk Drive, 3151
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100 reviews shown

10/10

Exceptional

26 Jun 2026

ANGELI VILLAREAL

Clean room and good location

Family_with_children

2/10

Poor

24 Jun 2026

julio

definitely do not stay at this hotel. This ruined my vacation from the very beginning.

Customer Service
Terrible from the start. The manager, an woman, was not friendly at all. , but she definitely doesn’t know how to deal with customers. I arrived a little early for check-in and she told me the room wasn’t ready. She gave me several excuses, and in the end she said they were cleaning it. I want to point out that this was a lie, because I checked the reviews and they have done the same thing to other people.

Then they told me to wait and that they would call me when my room was ready. I waited almost an hour at reception but they never told me anything. I decided to leave because I have two kids and they were getting uncomfortable. By then it was 3:30pm and my check-in was at 4:00pm. We went to eat and kept waiting for a call from reception to get my room, which never came. By then it was almost 5:30pm. We were tired and wanted to rest in the room we paid for. We went back to reception to ask for the room since they never called. At 6:00pm they finally gave me my room, with a thousand excuses for why they never called.

Room
I paid for a suite with a balcony. I got a suite in the building farthest from reception, on the first floor, with a balcony that was really just a back door with a view of some bushes. I had to fix it later, and they moved me to the 3rd floor in a building a little closer to reception.

Family_with_children

10/10

Exceptional

22 Jun 2026

Delisia

Clean room nice pools & free breakfast

Family_with_children

8/10

Excellent

20 Jun 2026

Lendsey

Great place to stay.

Friends

8/10

Excellent

20 Jun 2026

blanca

Pool bar service was not friendly or top notch. Rather a little rude. Cleaning service was good and the breakfast staff were excellent. Especially the omelette crew.

Family_with_children

10/10

Exceptional

20 Jun 2026

Amy

We loved staying here and wished we could have stayed longer. Our room was amazing and spacious. We will be back.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Yamilet

Buen servicio , el personal muy amable,la pasamos increible

Family_with_children

10/10

Exceptional

19 Jun 2026

glenda

Muy limpio y una buena atencion

Family_with_children

10/10

Exceptional

19 Jun 2026

Dung

The best stay we had ever! The suite was great. This was more than enough space for us (2 adults and 5 kids). Room was clean and spacious with a balcony. There were so many food options within 5-10 mins, Walmart/target close by with many other stores! Our kids loved the pool! Breakfast is buffet style every morning with such a great staff crew. Plenty of parking. Highly recommend and we will be back next year!

Family_with_children

10/10

Exceptional

19 Jun 2026

Yaneisy

El mejor q he ido

Family_with_children

6/10

Pleasant

18 Jun 2026

Elvis

In general, everything was fine, just I will recommend the management to be sure the people of the front desk ( not all of them) to be more kind with the people in specific with other ethnicity.

Family_with_children

10/10

Exceptional

18 Jun 2026

Elisa

Todo bueno

Family_with_children

8/10

Excellent

15 Jun 2026

Edgar

Overall good place to stay.

Family_with_children

10/10

Exceptional

15 Jun 2026

Victoria Erica

We had an amazing time and the property was even more than we expected. We had a king sized suite and it was huge. The amenities in the room were exactly what we needed and we loved that there was a laundry room with free washers and dryers that was a welcomed convenience to wash all of our clothes before heading back home. The resort fee is a little pricey but at the end worth it for the property offered.

10/10

Exceptional

15 Jun 2026

Rosselyn

Great hotel with amazing amenities. The pool area was great, you can buy drinks and was well maintained. We ordered room service every night and the food was delicious. I believe the food came from Margaritaville next door. The breakfast was great. Rooms are spacious and well maintained, we did have an issue with some dusty fans but they came the next day and cleaned them. 10 out of 10 do recommend.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Harold V

Exceptional service the the place was very clean the manager at the front desk was very attentive with everything you needed the cleaning staff did an amazing job we had a great stay .

Family_with_children

10/10

Exceptional

14 Jun 2026

Brian

We stayed in a suite and it was fantastic. The complimentary breakfast was perhaps the best ever experienced. The young man tending bar and taking dinner orders was exceptionally helpful and attentive. I would stay here again no doubt, and highly recommend this property with utmost enthusiasm. Well done all around.

Family_with_children

10/10

Exceptional

14 Jun 2026

fabian

Estuve en la habitacion 5410 y la housekeeping super buena muy atenta y la habitacion muy limpia en general a todo el personal le doy 100%todo me encanto gracias pie hacer mis cacaciones tan lundas

10/10

Exceptional

13 Jun 2026

Helen

Everything was nice great Hotel suites and great service

Family_with_children

4/10

Poor

13 Jun 2026

Shehzad

The room had problems the minute we walked in. Toilet was clogged. Tap in the sink was broken. In the breakfast buffet it gets too crowded you cant even find a table. Poorly managed buffet. Run out of plates and silverware.i even heard staff usung swear words i mean what thpe of hospitality business doea that. You call reception or speak with them first thing come sout of their mouth well there therw is nothing i can do or its not my fault of i just work here. Not a good experience overall

Family_with_children

10/10

Exceptional

13 Jun 2026

Eddie Burney and

Excellence in everything

10/10

Exceptional

12 Jun 2026

Matthew

Just as described

Business

10/10

Exceptional

12 Jun 2026

Scott

Brand new property. Excellent breakfast. Close to attractions and free shuttle to Disney.

Partner

6/10

Pleasant

12 Jun 2026

Christopher

Had some annoyances staying here, after a long day at the parks we come back to our room made up , but with no towels in the room they did not replenish. I tried calling the front seat and none of the phones in the building worked. I called from my personal phone to request more towels I was on hold for 10 min and then they hung up on me. I had to personally go to the front desk “another building” and request more towels, they then told me that the manager told them “not” to answer the phones because of customers in the lobby.. the lobby was empty… kind of ridiculous for them to ignore phone calls to the property. The hallways were hot, for breakfast they need to definitely get a program worked out because the lines were super long and there was no coordination, people are walking and skipping everyone trying to get their breakfast. There was a whole other section they could open up by where you can toast breads but it was closed. All 4 days I was there. The property is big “the room I am talking about” but probably won’t stay here again.

Family_with_children

8/10

Excellent

11 Jun 2026

Rebecca

The 2 bedroom 2 bath was AMAZING!! the room was functional, clean, stocked, and everything we needed and more. The breakfast was sub par; way too many people for the amount of food and space; had to wait in line 30 min for an omelet/egg. Had to wait 10 min for juice as there was only one dispenser for everyone. No milk or creamer for coffee; no forks. Staff was not helpful and the area was overrun by teens getting plate after plate of food and running into the rest of us just trying to get one or two things. For 5 buildings of people there was no where near enough space for breakfast and then they closed all doors at 9 even when we were waiting in line to get things. The coffee was out and there was no options for coffee such as creamers and flavors. Night time desk clerk was not friendly but the AM clerks were friendly.

Family

10/10

Exceptional

10 Jun 2026

Yasmani

Excellent service, incredible place, supper cozy!😊

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Cecilia

Excellent property and great staff! We will be back again!

Family_with_children

10/10

Exceptional

09 Jun 2026

Eliecer

Everything was perfect!

Family_with_children

8/10

Excellent

09 Jun 2026

Lazaro

Family_with_children

10/10

Exceptional

09 Jun 2026

janet

This was a surprising treat of a hotel. I have stayed at many Embassy Suites, this was by far the nicest one I have seen. The room was spectacular, service was great. Happy hour and breakfast were top notch!

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

YAnet

Todo

Friends

10/10

Exceptional

08 Jun 2026

Chad

Rooms top notch. Staff very kind, helpful. Howard at front desk, Beatrice at the restaurant bar, and our maid (room 5212 5/26-31) stood out most. Great location close to Disney and nice Target.

Family_with_children

10/10

Exceptional

08 Jun 2026

Adrienne

Upon arrival, I was greeted and automatically that was a very good feeling. The property’s beautiful landscape had my mind at ease. The staff were really helpful to us and the breakfast was good.

Family_with_children

10/10

Exceptional

07 Jun 2026

Hairon

Es uno de los mejores hoteles que hemos ido.Muy limpio y moderno,volveríamos a ir otra vez sin duda alguna.10/10

Family_with_children

10/10

Exceptional

07 Jun 2026

Eusebia

Everything was very clean, breakfast was good and staff were helpful

Family_with_children

10/10

Exceptional

07 Jun 2026

Sherry

Clean rooms and kitchen is a plus. Staff are really nice and the free breakfast is a plus

Partner

10/10

Exceptional

07 Jun 2026

Danisleidi

Excellent stay! Everything was perfect—clean room, great staff, and a wonderful overall experience. Highly recommended!

Friends

10/10

Exceptional

05 Jun 2026

dalia

Excellent location to the parks and spacious and clean rooms specially for families with kids

Family_with_children

10/10

Exceptional

05 Jun 2026

Monica

All perfect

10/10

Exceptional

05 Jun 2026

Carlos

Awesome breakfast Great pools access to h20 water park all was great!

10/10

Exceptional

04 Jun 2026

Alfredo

All is amazing cleaning and breakfast varieties all is good

10/10

Exceptional

04 Jun 2026

Sessay

I will definitely be staying at this hotel during next visit. I stayed with my daughter for 4 nights 5 days and the stay was great!!

Family_with_children

10/10

Exceptional

04 Jun 2026

Fernando

Todo muy lindo en el hotel. Gracias por las personas que nos apoyaron en nuestra estadía la Sra. Martha y a Mario, deliciosos desayunos ❤️

Partner

10/10

Exceptional

04 Jun 2026

Milagros

Rooms are perfect for families.

Family_with_children

10/10

Exceptional

02 Jun 2026

Anthony

Super friendly staff. Great stay for our family.

Family_with_children

10/10

Exceptional

02 Jun 2026

Amanda

We loved everything about our stay. Everyone was so

10/10

Exceptional

02 Jun 2026

Darion

It was a great place love coming here

10/10

Exceptional

02 Jun 2026

Alice J

Everything was amazing from staff to property and the breakfast was amazing

Family_with_children

10/10

Exceptional

02 Jun 2026

Mayra

This hotel was perfect for my family and I. The rooms are spacious and perfect for families. The property is well maintained and the staff is very friendly. It’s definitely a plus that’s it’s near many stores and restaurants. I would definitely recommend a stay at this property.

Family_with_children

10/10

Exceptional

01 Jun 2026

yara

Excellent lo recomiendo 100%

Family_with_children

10/10

Exceptional

31 May 2026

Adilo

5 star, everything is super good, súper recommended, New cleaning breakfast excelente

Friends_and_family Family

10/10

Exceptional

31 May 2026

Reynaldo Román

Me encantó todo en este lugar, muy limpio, el desayuno bueno, la ubicación excelente. Lo único que no me gustó es que decía que tenía que pagar us$100.00 cuando llegara a la propiedad pero realmente me cobraron us$200.00 porque dijeron que eso se cobra por noche y no solo $100.00 como decía en la reservación.

Partner

10/10

Exceptional

31 May 2026

Danielle

The entire hotel was Wonderful. I plan to return later this year.

10/10

Exceptional

31 May 2026

Robert

Everything was excellent except for the false fire alarm and no one could get into the computer room to check to see why it was going off around 10:00pm. A lot of very scared young children.

Family_with_children

10/10

Exceptional

31 May 2026

Crystal

It’s a pleasant experience. I appreciate the breakfast since we stay here for my son’s tournament and it’s one less thing to think about.

Family_with_children

10/10

Exceptional

31 May 2026

Diana Laura

La habitación más linda limpia y acogedora en la que he estado la repetiría de nuevo con los ojos cerrados 100% recomendada

Partner

10/10

Exceptional

31 May 2026

Angela

The feel of an apartment or condo was outstanding! Will definitely stay here again!

Family_with_children

10/10

Exceptional

29 May 2026

leonel

Excellent

10/10

Exceptional

27 May 2026

Heidy Hernandez

We loved the hotel! The rooms were super clean, and the kitchen had everything needed if you want to cook. We really enjoyed the H2O water park, and the shuttle service to the park was very efficient. Staff super friendly! We will definitely be coming back to this hotel!

Family_with_children

10/10

Exceptional

27 May 2026

Daniel G

Great hotel. Beautiful rooms. Great staff. Nice pool. Will be back

Family_with_children

6/10

Pleasant

26 May 2026

Kristen

The hotel is over rated for the price. Yes the rooms were clean & staff very nice. That’s where the perks end. We had a balcony view of the air-conditioning and parking lot and they only have one chair on the balcony. Six or so buildings were spread very far apart from the breakfast area in the main hotel or the pool. The landscaping is less to be desired in parking lot area and doesn’t really give you a resort feel. Unless you’re staying in the building overlooking the pool you’re not gonna get a very good view. The breakfast was just insane it was a marathon just to find a plate or fork. The omelette line was about 30 people deep and I couldn’t even get into the beverage station since the line was so long. The breakfast area is way too small for this hotel and they expect you to wear a lime green wristband for your entire stay just to eat breakfast in the morning which was not really gonna work for Disney World photos . The food we did eat was good. The evening reception was serving crackers with salsa, which I thought was kind of weird. Not sure what the kitchen was thinking. The bartender was very nice.The pool is pretty basic nothing too exciting & there are no lifejackets for kids (must buy) and no life guard on duty. The free waterpark was not bad, but you would have to pay to park there and the walk is a little bit long in the heat. I wanted to love this hotel so bad but I think I will choose elsewhere in the future. The the front desk staff was extremely friendly.

Family_with_children

10/10

Exceptional

25 May 2026

chris

Clean room and good breakfast

Business Family_with_children

10/10

Exceptional

25 May 2026

Tracy

Everything about our experience was great!

Friends_and_family Family

2/10

Poor

25 May 2026

Josefina

I returned to this hotel after staying here a year ago, and the decline in quality was impossible to ignore. The breakfast was extremely limited and repetitive, with almost the same options every morning. The pool restaurant served drinks but offered little to no actual food, which was disappointing for a resort-style property.

The most frustrating issue was the lack of basic housekeeping. Even after requesting room cleaning, the room was not serviced. Calls to the front desk often went unanswered, forcing guests to go to the lobby in person for basic necessities such as toilet paper. In addition, several interactions with staff felt cold and unwelcoming rather than professional or hospitable.

This property appears to be struggling with consistency, communication, and basic guest-service standards. Based on this experience, it no longer reflects the level of quality it seemed to offer in the past.

Family_with_children

4/10

Poor

25 May 2026

William

I dont have to return.

we stayed 4 nights, room was only serviced 1 time after we had to ask on day 3. we had to ask 2 times for at least towels to be brought over. they showed up after 830 at night.

not sure what the 44 per night resort fee covered since getting a clean room didnt happen. then an additional 17 per night car fee.

not a fan of this particular embassy suites

Partner

10/10

Exceptional

25 May 2026

MELISA

Lovely place, breakfast is crazy and messy but all in all we had a lovely time and our room was gorgeous 😍

Partner

10/10

Exceptional

24 May 2026

Eman

Everything was perfect, location, amenities, staff, rooms and property.

Friends

10/10

Exceptional

24 May 2026

Yoanis

Súper lo recomiendo

Family_with_children

10/10

Exceptional

24 May 2026

shannon

Room was perfect and clean. Very quiet in a great area

Family_with_children

10/10

Exceptional

24 May 2026

Alondra

Great place for a big family.

Family_with_children

10/10

Exceptional

20 May 2026

Jose

Awesome! Highly recommended!!

Partner

2/10

Poor

18 May 2026

carlos

El baño de la habitación tenia un mal olor todo el tiempo.

Partner

10/10

Exceptional

18 May 2026

Eliany

Amé todo de este lugar desde el personal hasta la comida, los espacios de la propiedad bien bonitos y limpios , comodos, me quedé con deseos de pasar mas días en este resort.

Family_with_children

10/10

Exceptional

18 May 2026

Tracy

We loved our stay. The room set up was perfect. Each bedroom has its own full bath which is so nice. The full kitchen is a plus. We didn’t really cook because there are so many great restaurants close by. The location is perfect with stores and restaurants in walking distance and a quick drive to Disney parks. The pool area was absolutely perfect. This was a wonderful hotel for our family. We will definitely stay there again when we are back for cheer competitions.

Family_with_children

10/10

Exceptional

17 May 2026

Karla

Espectacular ya estoy reservando mi siguiente estadía

Family_with_children

10/10

Exceptional

17 May 2026

Chad William

This property was fantastic! The rooms were amazing the entire area was great with lots to do! Highly recommended!

Family

10/10

Exceptional

16 May 2026

Cesar

I will come back

Friends

10/10

Exceptional

15 May 2026

Isabel

We loved our stay here! The rooms were spacious, modern, very clean, and included a full kitchen. The free full breakfast was a great bonus, and the large pool was excellent. Having access to the Margaritaville pool and water park made the stay even better. They’re also dog friendly (with a pet fee) and have plenty of grassy areas for walks. Great hotel for families and pets; we would definitely stay again!

10/10

Exceptional

14 May 2026

Shannon

We really enjoyed the clean, modern, spacious room as well as the hot breakfast buffet. Additionally, the pool was fantastic and the food at Mango Moon was good!

Friends

10/10

Exceptional

14 May 2026

Sheila

Excelent service!

10/10

Exceptional

14 May 2026

Bruce

Had the most amazing time! We expected the quality of customer service from Disney but we received the same if not better service here from Embassy suites. The room we got was VIP quality and the front desk where the most helpful I'd ever had. Mellow was amazing and very helpful. He made our trip so much better.

Family_with_children

10/10

Exceptional

13 May 2026

Neeraj

Room was clean and breakfast was amazing

10/10

Exceptional

12 May 2026

Yurika

La propiedad me encantó muchísimo siento que está muy espectacular ese hotel y lo mejor que tiene es la posibilidad de acceder al hotel del lado y los ticket del parque de agua lo único que yo creo que deberían cambiar es el bebedero para poder tomar agua y un espacio donde los huéspedes puedan coger solos su hielo y además que le expliquen a las muchachas del omelet que estaban trabajando ayer 05-11-2026 que nesecitan darle un mejor trato al cliente porque ese es su trabajo y que es muy descortés hacerle muecas a las personas por detrás siendo ellas parte del equipo del trabajo de un lugar tan bueno sino les gusta deben de retirarse no tratar mal a un cliente pero fuera de ese inconveniente para mí el hotel está súper recomendado porque todos sus demás trabajadores son espectaculares y la amabilidad de la señora de la limpieza y del muchacho de la barra 1000% muchísimas gracias.

Family

10/10

Exceptional

12 May 2026

William Jr.

Absolutely beautiful room and location. Breakfast was always on point and the evening bar is a huge plus. There’s plenty of parking. The pool was awesome and we really enjoyed it although having servers would be nice since they charge an automatic tip at the bar.

The room cleaning could be improved. The floors and surfaces were very dirty as if they hadn’t been cleaned in a while.

Family_with_children

10/10

Exceptional

11 May 2026

Yanling

great place to stay. Spacious. Will be back

Family_with_children

10/10

Exceptional

11 May 2026

Tatiana

Room was extremely clean and Breakfast was great. Enough parking for everyone. Maritza at the front desk was wonderful. Definitely will stay again.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Rodrigo

Everything clean, great staff, especially at the front desk and at the bar. Breakfast is good and parking easy (but it’s expensive, 15 bucks charged per day it’s unnecessary).

10/10

Exceptional

10 May 2026

Quirbio

5 stars. Highly recommended.

Family

10/10

Exceptional

08 May 2026

Megan

Everything is so clean and spacious. My son ended up having an accident while he slept and they delivered fresh linens to me in the middle of the night. They also cleaned our room the next day, which I wasn’t even expecting.

The breakfast was great, the bathroom is gorgeous, everything was wonderful. No complaints.

Parking is convenient and the location has so much to offer. It took 15 min to drive to magic kingdom and just a few minutes to get to animal kingdom.

The only constructive comment I could give the manager is that there is black mold growing in the washing machines. It’s a shame, because they are nice new Electrolux ones, but when people keep closing them after they do laundry, it will always grow mold. Maybe do a deep clean and then post a sign to leave washer door open after use.

Family_with_children

10/10

Exceptional

04 May 2026

Josh

The apartment layout is very smart and spacious. Our family of four and there is more than enough room for all of us.

Family_with_children

10/10

Exceptional

03 May 2026

Henry A

The place is gorgeous no sure why I never got a email with my final check out

Partner

10/10

Exceptional

03 May 2026

Joseph

Free full buffet breakfast. Clean and spacious rooms. Amazing water park and pool. Beautiful property. Gorgeous lake nearby.
Highly recommend!

Family_with_children

10/10

Exceptional

03 May 2026

Patricia

I think that the only thing that would make this better than it already is, would be to have a few golf carts on property to shuttle people around to the main office building!

10/10

Exceptional

02 May 2026

Michel

5star

Family_with_children

10/10

Exceptional

02 May 2026

Luis Leonides

It was great very clean
breakfast 👌

Family_with_children

10/10

Exceptional

30 Apr 2026

Devin

Awesome staff and very clean room, easy access to water park and only 5-7 min from the Disney Parks, would definitely stay here again!

Partner

10/10

Exceptional

29 Apr 2026

Belkis

It was a very nice and quiet (despite the fact that we were there during a cheer competition) property. We loved being able to walk around and enjoy the views.

Partner

10/10

Exceptional

29 Apr 2026

Hubert

All was good

Family

10/10

Exceptional

27 Apr 2026

Angel

Staff at check-in and through our stay were great. Good breakfast with a variety. Only concern was that the main entrance door to building 3, magnetic lock, was not working. So, it would stay open and anyone vould have gain entry.

10/10

Exceptional

27 Apr 2026

Alex

Very nice and friendly stay

Friends