Name: Westgate Vacation Villas Resort & Spa
Address: Westgate Blvd, 7700, Kissimmee, 34747, US

10/10

Exceptional

05 Aug 2026

Garnika

Rooms were very nice and newly renovated, the property was beautiful and huge!

6/10

Pleasant

04 Aug 2026

Tamika

No cleaning service for a 6 day stay.

10/10

Exceptional

04 Aug 2026

Francisca

everything was absolutely amazing from the staff to the room everything was perfect

2/10

Poor

03 Aug 2026

Felix

Las habitación tenía mucha humedad el olor estaba muy fuerte y sábanas viejas

10/10

Exceptional

03 Aug 2026

Carlos

Exceptional service

10/10

Exceptional

03 Aug 2026

John

The property was OK, but they need more security there. A lot of people smoking pot drinking alcohol in the hallways. Just was very unsatisfied with that because I have children and it was very disturbing. A lot of screaming a lot of yelling a lot of people fighting.

4/10

Poor

02 Aug 2026

Wilmary

The hotel is not bad had a good vacation there, but there's some stuff they should update like

8/10

Excellent

02 Aug 2026

Angela

F

10/10

Exceptional

02 Aug 2026

Jahkeya

Great and clean

10/10

Exceptional

02 Aug 2026

Davidson

Great stay!!

2/10

Poor

01 Aug 2026

Nicole

The toliet started to over flow with bath water (at least it was clean) around midnight. There was only one outlet in the bedroom and the had no extentioncord for my husband to use his Cpap (breathing machine) at night. He went to Walmart to buy a extention cord directly to the mack of outlets by the bed. The one outlet in the room would not properly hold a plug. Pic included. The fridge froze all of our food. See the ice on the pizza. This ruined our eggs and most of our food. The waterpark is an extra charge of 18 dollars per person per day.
They did gi e us a free day at the waterpark when I told them it was not listed that this was an extra charge. They gave us a 11am check out instead of the 10am but that did not make up for the sleep we lost. I would not book here again.

4/10

Poor

31 Jul 2026

Donald

Property is excellent,just need a little more care.Room was clean,staff members were caring.I was not provided with the things I requested when I booked.

10/10

Exceptional

31 Jul 2026

Eliana

Checking in was a breeze, the room was clean and updated. There are many pools to choose from. The one near our room was nice and quiet. The kids loved it. We didn’t take the kids to the water park because it was pouring most of the day and then when it stopped they were still charging the $25 fee per person although the pool would be closing in 3hrs. Overall we had a nice time and would recommend.

10/10

Exceptional

27 Jul 2026

Bienvenido

Excelente

10/10

Exceptional

26 Jul 2026

Alain

Excellent

6/10

Pleasant

26 Jul 2026

Tracy Jo

They need more restaurants that are open after 7pm.

6/10

Pleasant

26 Jul 2026

Cecilia

It was an ok resort. The water park really wasn’t that big. I prefer the one in Orlando. The stay was ok as well. What I really don’t like about Westgate is that they let anyone come in. There were so many rachet folks. We were at the pool, there was a group of hoods smoking weed, mind you, there were kids present. No one said nothing. But I was at another pool, good crowd. Older people playing good music, the vibe was great and here came security shutting that down. But don’t say nothing to these hood rachet people they let in smoking and all!

4/10

Poor

25 Jul 2026

Heather

I was not pleased with my stay this time.
1. I asked for a 1st floor due to beinf alone and having to carry all of my belongings and due to having a service animal. That did not happen.
2. My room was across from the extremely loud maintenance shop/hub. Constant activity day and night. They parked their large shuttles right behind where those guests parking spaces were, making it hard to get in and out.
3. The wifi was out majority of the time. I had to use my Hotspot to work. I was not here for pleasure, it was a work stay. Then the phone in the hotel room did not work so I tried to call from my cell phone, only to get disconnected multiple times.
4. Room was very dated, not like the room I stayed in previously.
5. The housekeepers came knocking on my door an hour before check out to start cleaning my room.
6. Workers started making repairs in the surrounding units very early in the am.
7. The workers were yelling from the breezeways to each other, right outside the bedroom window.
8. My key stopped working on day two, and after getting all of my work stuff out of my vehicle and going to my door, had to go back down stairs with everything, and my service animal, and go up to the front to get my keys fixed.

I liked the location bc with work I travel a lot and this was not the regular hotel set up, plus had a great price. But this experience was no good.

10/10

Exceptional

25 Jul 2026

Lashawn

Staffing was nice and very helpful.. room was superb. Definitely coming back

10/10

Exceptional

23 Jul 2026

Sacha

It was 3 of us traveling. And this place was great!! Food was good, pools were great, Staff was my favorite part. they were very helpful. anything we called the front desk for it was taken care right away. Will def come back

10/10

Exceptional

22 Jul 2026

Jeremy

Awesome visit and stay

10/10

Exceptional

20 Jul 2026

Tesheika

My kids had a tremendous experience. I was upgraded to a bigger suite based on my family size and my babies enjoyed themselves to the max.

Family_with_children

8/10

Excellent

20 Jul 2026

Janice

Rooms were very clean and very spacious. Staff very helpful and informative. The resort had everything you need. The children enjoyed water park

Family_with_children

2/10

Poor

20 Jul 2026

Omar

In theory it seems like and amazing place but other the years its really gotten bad. Extra fees the staff won't address concerns the Waterpark is great but they have alot of height restrictions that make no sense so most kids cant get on slides you get rained out no rain checks even though they say they do. Management doesnt care. There was one staff member Vanessa who was incredible she did all she could to help me and make sure I was happy if it wasn't for her I would have left and called corporate. People are smoking weed everywhere this place is for families not drunk weed smoking that needs to be address fully its ridiculous.

Family_with_children

6/10

Pleasant

17 Jul 2026

Saketha

It was ok, very busy, and a lot of the workers act as if they don't understand English, it will be the last place I would stay unless I had a kid with me.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Alexander

Todo bien

10/10

Exceptional

17 Jul 2026

Rose

Amazing amazing

8/10

Excellent

16 Jul 2026

cherie

I enjoyed my stay, room was well stocked, clean and comfortable. The person that checked me in was not mean, but was not very forthcoming with information. I asked what all the extra fee covered, she said she'd explain in a minute but never did. Seemed like she didn't want to be there.

Friends_and_family Friends

2/10

Poor

14 Jul 2026

Pyreisha

My trip was canceled due

10/10

Exceptional

14 Jul 2026

Mia

Nice

8/10

Excellent

13 Jul 2026

Christopher

Great property for families. The arcade is awesome, the waterpark gets well utilized and the property is exquisite as always with a Westgate Resort

Family_with_children

10/10

Exceptional

13 Jul 2026

Edison

Great

8/10

Excellent

12 Jul 2026

Asia

Nice place family-friendly

Family_with_children

10/10

Exceptional

12 Jul 2026

Nya

It was really nice and clean. Staff was really nice and friendly

Family_with_children

6/10

Pleasant

12 Jul 2026

Lachanna

It’s amazing for smaller kids not much for older ones. Some of the rooms are remodeled however I wasn’t lucky enough to have one. There was a few hairs on the bed. My neighbors were noisy at 1am /2am. My toilet clogged and it wasn’t a very relaxing vacation

Self

10/10

Exceptional

11 Jul 2026

Eduardo

Everything was great thanks

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Dinorah

Very happy with the service the units are well maintained!!

Family_with_children

10/10

Exceptional

10 Jul 2026

Darcell

Great stay

Family_with_children

10/10

Exceptional

10 Jul 2026

daniel

Clean rooms, friendly staff, and a great place for families. The resort had plenty to do, and we loved the balcony and the overall atmosphere. We’d definitely come back!

Family_with_children

10/10

Exceptional

09 Jul 2026

Amanda

It should be noted that you have to pay an extra fee to go to the waterpark there, but the staff was very helpful and we enjoyed our stay.

Family_with_children

10/10

Exceptional

09 Jul 2026

Brandon

Can’t wait to visit again

Family_with_children

10/10

Exceptional

09 Jul 2026

Melissa

It was a great experience

Family_with_children

10/10

Exceptional

06 Jul 2026

Jovani

Clean room, not flexible if you want to stay extra nights but great place to stay for vacay!

Family_with_children

2/10

Poor

06 Jul 2026

Delmary

El cuarto estaba lleno de polvo el personal nunca recogió ni las toallas tampoco nos trajeron nuevas el ascensor del edificio solo funcionaba uno y había que esperar mucho tiempo para poder usarlo

Family_with_children

4/10

Poor

06 Jul 2026

Kristen

All the amenities were very dated and old, things were kept up but needed to be largely redone as a whole. The mini golf and swan boats were boring the pools included were very very average at best. The water park admission was not included in my reservation but when we paid to go we were underwhelmed. There were not enough supplies in the room, trash bags and toilet paper, and I wasn’t under the impression this was an Airbnb type of situation where we would have to purchase that.

Family_with_children

2/10

Poor

06 Jul 2026

ANTHONY PAUL

Didn’t like distance from room to Water Park

4/10

Poor

05 Jul 2026

Ana

Terrible check in; very busy since was a Independence day but horrible experience with the rooms.

Family_with_children

10/10

Exceptional

05 Jul 2026

Christian

Very clean and organized

Family_with_children

8/10

Excellent

05 Jul 2026

Nilda

Waterpark is not included in your stay, as well as the bike rentals along with the ice rink. The lazy river is good but keep a watch out for the kids, the lifeguards are not really paying attention and there are people pushing with floats and hurting others against the walls. The lazy river is not big and there is no kind of control from the staff there. In a positive note they are really strict with the height requirements for all slides.

Family_with_children

10/10

Exceptional

05 Jul 2026

Shantavia

Clean room, family friendly

Family_with_children

10/10

Exceptional

05 Jul 2026

alejandro

I found roach and the the bathroom is not clean ..

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Yuliet

Excelente para pasar un tiempo de calidad en familia. 💯 Recomendado. Siempre volveremos.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

yenisleidy

.

8/10

Excellent

04 Jul 2026

Aline

All good just the internet connection was very poor .

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Denise

The furniture are out dated and very little closet space. The apartments/rooms are very clean. It is very family friendly and safe for all families. It is a very diverse environment. Please keep this in mind Westgate is a timeshare Resort company. They are going to try to sell you a timeshare. Enjoy vacation with your love ones.

Business Family

10/10

Exceptional

03 Jul 2026

Melissa

I have nothing negative to say about Westgate Resorts. I stood with them several times throughout the years and always had exceptional service . The staff has always been pleasant, the receptionist attentive, and the rooms have always been super hygienic.

Thank you at Westgate for your consistency with pleasant services

Family_with_children

10/10

Exceptional

03 Jul 2026

Leybis

Ok Tod bien muy bueno y limpio

10/10

Exceptional

03 Jul 2026

Aladdin

Very helpful and accommodating staff

Partner

8/10

Excellent

02 Jul 2026

Mario

I enjoyed the property had plenty amenities. Staff is very friendly. Check-in and checkout took a little long, however very helpful.

10/10

Exceptional

01 Jul 2026

Tiffany

Great property was very nice. Couldn’t use amenities due to rainy weather. But the condo was great with space. I would rebook.

10/10

Exceptional

30 Jun 2026

Crispin

Customer Service during check in was and we were upgraded to newly remodeled 2 bedroom villa that was GREAT! 😍

10/10

Exceptional

29 Jun 2026

Jahneisha

I like how clean it was and convenient the location was Walmart is right across the street on site has a movie theatre and arcade plus food options I loved the Mexican restaurant food I went there 3 times during my stay lol will definitely visit again

Family_with_children

2/10

Poor

29 Jun 2026

Ciara

The upgraded 1bd room villa with king bed - screened balcony and jacuzzi hot tub is not available under Expedia or its non existent- either way my birthday weekend was disappointing as the room I thought I was getting wasn’t even available

Partner

10/10

Exceptional

29 Jun 2026

Robert

N/A

Family_with_children

10/10

Exceptional

29 Jun 2026

George

I’ll keep it “VERY SIMPLE”! You will most definitely enjoy every aspect of your stay! This place was Simply “AMAZING” from your Accommodations to the Many Activities within the Confines of the Resort! There is Absolutely NO NEED to Leave the Resort for Fun and Enjoyment unless you want to Visit the Amusement Parks (Disney, Epcot, Universal Studios, etc.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Richard

Excellent place. WiFi Service is less than average. Need lots of improvement. This is the only thing I have to complain about.

Family_with_children

10/10

Exceptional

28 Jun 2026

Jose G

Excellent please to enjoy with the family

Family_with_children

10/10

Exceptional

27 Jun 2026

Lays

Lo recomiendo

Family_with_children

10/10

Exceptional

26 Jun 2026

Erica

great

10/10

Exceptional

25 Jun 2026

Manuel

i love the rooms they are super clean cozy .i i had it my way i would not leave the room execpt for going to the water park,gym ,movie hall,and all the other stuff theirs to do o the resort

Family_with_children

10/10

Exceptional

25 Jun 2026

Crystal L.

Very nice well kept resort. We stayed on the villa side which was great! For those that do not know, there is a per day resort fee. There are a lot of changes since I’ve been there 2 years ago. I really miss the marketplace deli. The staff were very helpful when needed. We called to ask if we could get Amazon packages there and the process was explained somewhat. Once our packages arrived, we were hit with a 5 dollar per package fee. We were told it was in the terms and conditions and, it is. It just would have been nice when we got the run down of how to order, that would’ve been mentioned. Our fault for not reading. Still a nice spot for families and would go back in a heart beat!

Family_with_children

10/10

Exceptional

25 Jun 2026

Jevan

Had an amazing time again! This is my go to residence for family fun!

Family_with_children

10/10

Exceptional

24 Jun 2026

paula

Great service!

8/10

Excellent

23 Jun 2026

Sari

El hotel como siempre muy bueno lo único que esta vez cuando hice la reservación no sabía que el hotel cuenta con dos tipos de habitaciones de dos cuarto uno que tiene dos cama queen u otra con cama twin y ellos debiera de especificar en las descripciones rente pensando que eran dos cama queen y me salieron twin pero de todo lo demás de maravilla

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Melissa

Loved my stay here loved they had all appliances in room washer and dryer included only thing that i can say could improve is the internet didn't work to well but everything else was excellent loved the hot tub my daughter loved swimming mini golf I loved all the restaurants on site and the fact you can cook in the room also

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Charnee

Everyone as very nice and helpful. Family friendly

Family_with_children

6/10

Pleasant

23 Jun 2026

Maria

I booked my stay at this resort because of the waterpark. When I arrived to use it, I was informed that I needed to pay $25 per person to use it. I thought that was ridiculous. Other than that the resort was nice.

Family_with_children

10/10

Exceptional

22 Jun 2026

Leonels

Its so nice there. I love it

Family_with_children

4/10

Poor

22 Jun 2026

Monica

Paid for resort fees and all the amenities was closed especially the pools and water park for the kids. They said due to the weather but never rain. Never again will I stay here and I’m telling all my coworkers and family members to go elsewhere

Family_with_children

10/10

Exceptional

21 Jun 2026

Marlon

My room was Very clean, the staff were nice and friendly and me and my family had a great time at Westgate resort.

Family_with_children

10/10

Exceptional

21 Jun 2026

Carmen

Niña limpieza atención gracias

Family_with_children

10/10

Exceptional

20 Jun 2026

Jameeka

Kids enjoyed it. You never have to leave the resort

Family_with_children

10/10

Exceptional

18 Jun 2026

Marlyn

Me encantó el lugar , estaba limpio. Gracias ! Volvería sin dudar .

Family_with_children

10/10

Exceptional

18 Jun 2026

Claudia

The 1 bedroom suite was amazing with so much room and the kitchen facilities great.
We liked the Mexican Restaurant and the Ice Cream Parlor. The golf cart shuttle to the pools were efficient and helpful.

Partner

2/10

Poor

17 Jun 2026

Ron

We will never stay at Westgate again and will be warning our friends and family to avoid this resort.

My spouse and I arrived for our first wedding anniversary expecting a relaxing getaway. Instead, we were pressured into attending what was advertised as a 90-minute presentation that lasted over 2.5 hours. Despite repeatedly saying we had no interest in buying a timeshare, we were subjected to relentless sales tactics, with multiple representatives refusing to accept \"no\" as an answer.

We had just checked in and hadn't even had the chance to enjoy the resort or its amenities before losing hours of our vacation to this exhausting experience. We felt trapped and manipulated until we became extremely firm just to receive the gifts we had been promised.

To make matters worse, housekeeping services such as fresh towels, bed-making, and sheet changes were not provided during our stay.

Westgate's aggressive sales practices completely ruined the start of our anniversary trip and left us frustrated and disappointed. This is an unacceptable way to treat paying guests. We will not return and cannot recommend this resort to anyone.

Partner

2/10

Poor

17 Jun 2026

Robert

Called and asked for blankets twice and pillows, never brought them

Partner

10/10

Exceptional

16 Jun 2026

Juan

Amazing

Family_with_children

10/10

Exceptional

14 Jun 2026

Yusimi

Nos encanta este precioso hotel no es primera vez que lo visitamos y tampoco será la última porque tanto a mi familia como a mí nos gusta mucho para nosotros fue otra experiencia inolvidable

Family_with_children

10/10

Exceptional

14 Jun 2026

Laquaysha Crumity

Everything was great staff was so nice and helpful room was outstanding best place stay if your planning a trip to Orlando.

Family_with_children

4/10

Poor

14 Jun 2026

SHANTA

Somewhere I see breakfast included while I booked but they don’t have included breakfast.
For bathroom they didn’t have toothpaste available.

Family_with_children

10/10

Exceptional

12 Jun 2026

Orlaida

The staff was professional and the minute I got there to check-in, I was greeted and treated with the utmost respect. The room was really clean; it was family friendly. I don't have anything negative to say about my stay and the way we were treated. I highly recommend it and can't wait to visit again in the near future.

Family_with_children

8/10

Excellent

12 Jun 2026

Ricardo

Did not like the fact that the pools were closed sometimes and would take security a very long time to come and open them that I did not like at all

Family_with_children

10/10

Exceptional

11 Jun 2026

Jennifer J

Found Dog poop in grass

Family_with_children

6/10

Pleasant

11 Jun 2026

Jenny

Not all the rooms are update it.
Make sure on your reservation to ask for it.

Family_with_children

10/10

Exceptional

11 Jun 2026

Andrew

Great on site food, amazing entertainment & friendly staff! Will definitely be back!

Family_with_children

6/10

Pleasant

10 Jun 2026

Amy

Room was clean and staff was friendly. The water park should be included in the price or you should make it more known that you have to pay per day. Also the water park should be open longer since it’s $25 dollars a person. 11-6pm is not enough time. Room was small. The room key worked for everything but our room door. The problem was solved quickly but when front desk was called, they told us that we were supposed to be in a different room. Parking was a nightmare.

Family_with_children

2/10

Poor

09 Jun 2026

Myraida

Horrible never again pool was closed most of the time even if wasn’t raining they don’t let you know you have to be calling every time to see when there will open again , when you call them you have to wait and then they hang up on you sometimes they don’t even answer and Noo they don’t call you back this place is not worth it waste of money

Family_with_children

2/10

Poor

09 Jun 2026

Ruben

El staff de charlas para los alquileres son un fracaso y no cumplen con los estandares

Friends_and_family Family

4/10

Poor

09 Jun 2026

Luis

Rooms are outdated. Hotel feels like a time share assembly line. Check in took about an hour. Water park is an additional charge.