Name: Westgate Town Center Resort & Spa
Address: 7700 Westgate Blvd, Kissimmee, 34747, US

Westgate Town Center Resort & Spa

Orlando Area - Florida - FL · United States

100 reviews shown

10/10

Exceptional

15 Jul 2026

Bernadette

It was a great stay and the staff were especially nice and helpful

10/10

Exceptional

15 Jul 2026

Ashley

The room was exceptional for the pricing. Staff was super nice

Family_with_children

6/10

Pleasant

15 Jul 2026

Melina

The place definitely needs some love. It’s super out dated.

Family_with_children

10/10

Exceptional

14 Jul 2026

Suzanne

Very well maintained property worth the value

Family_with_children

8/10

Excellent

13 Jul 2026

waheed

One needs to know there’s a resort fee at checking in, lot to do but the water park is $25 per person 3 n over unfortunately I didn’t get in there because of weather the rain stops at 6 n the fee was still $25

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

muhammad

Family friendly

Family_with_children

8/10

Excellent

13 Jul 2026

Davorian

Great customer service

Family_with_children

6/10

Pleasant

13 Jul 2026

Annie Nguyen

The hallway almost right in front of our room smell awful when we arrived, people are putting their trash bag out on the hallway and it sitting there for days without collection. The stuff inside the trash bag become rotten under Florida's heat and it smells terrible. Room service comes with additional cost, they don't even come to take your trash, this is why so many trash bags was in the hallway, the ice machine did not work in our room, we messaged them to ask for ice and had to finally go down to the lobby asking for some. After that we just purchase a bag of ice from a local convention store and throw them in freezer. Elevator to our room was broke down on and off, we sometime had to walk to the 6th floor. With our Expedia booking, they tugged us in the corner of the building where we can hardly see any view. The washing machine isn't drying the clothes completely even when we set it at max dry, we pour so much tide liquid detergent and did not overload the washing machine but clothes came out damp and smell bad. They tried to get you to join session to sell timesharen offering complimentary breakfast but we decline it.

Family

8/10

Excellent

12 Jul 2026

Ariel

Room was clean

Partner

8/10

Excellent

12 Jul 2026

Peggy

I loved the landscape, the up to date rooms, the balconies with water view was perfect, cleanliness was good. I was under impressed by some of the activities equipment being out of order and having to pay so much for most which is quite costly if you're traveling with a family.

Family_with_children

10/10

Exceptional

11 Jul 2026

Jessica

Perfect

Family_with_children

6/10

Pleasant

10 Jul 2026

Fernando

Partner

8/10

Excellent

09 Jul 2026

Julianna

The room was very clean and all the amenities were family friendly. We had a great stay!!

Family_with_children

10/10

Exceptional

08 Jul 2026

Kielah

As a solo traveler I truly enjoyed my time here. The resort had everything you need within close proximity and the room was an unbeatable price.

Self

2/10

Poor

07 Jul 2026

Mariana

Where do I start with this disaster of a stay. We arrived around 6pm on the 3rd, check in line was over an hour. At check in we requested additional bedding as my daughter was sleeping on the pullout sofa & we wanted extra padding (we all know how those can be). Nothing was sent!
We left the room to get dinner & hope over to Magic Kingdom for a bit & came back around midnight & called for bedding. Made FOUR calls and still no bedding. We were told to check the closets...DUH that was done first & nothing. At 3AM I finally got in bed covering my daughter with the pool towels. BY THE WAY...THE AC DIDN'T GO ABOVE 56 DEGREES. IT WAS FREEZING.
Next day, we went on out WDW journey & came back & stopped at the front desk (after midnight) & requested blankets & sheets to make our way back to our IGLOO....AC still not going above 55 at this point. Daniella the night manager went & got us blankets & gave them to me in a large bag.
We had no hair dryer, the TVS were ancient & turning everyone green, the remotes for both tvs needed batteries, there was no room cleaning service even though I had requested on the 2nd night, just for clean towels (mind you the clean pool towels were used for bedding). The waterpark was at capacity at 11:30am and good thing because there was lightning all day and it closed down so thankfully no waste of money.

The Timeshare preview and such ended with a rotten attitude from the sales rep that was mad I didn't sign for a timeshare.

Family_with_children

10/10

Exceptional

07 Jul 2026

Charles

Great vacation with the family!

10/10

Exceptional

06 Jul 2026

Marielys

The room was clean, the staff excellent, and it's a wonderful hotel for a families and friends.

Family_with_children

4/10

Poor

06 Jul 2026

Maria

Didn’t g see the room I purchased.

Family_with_children

10/10

Exceptional

06 Jul 2026

Claudia

Was fun

Family_with_children

4/10

Poor

05 Jul 2026

Matilda

You get what you pay for. Very old buildings, weird people visiting. To many rules for the water park and very dirty. My 5 year old was too short for one slide and too tall for the other. They charge a resort fee and the water park is separate. Do not recommend

Family_with_children

10/10

Exceptional

05 Jul 2026

Joselin

Good

6/10

Pleasant

05 Jul 2026

Thomas

Very dated room. Couldn't connect any apps to the TV to stream.
Stormed one night and the bedroom floor was soaked the entirety of the trip.
Asked for help lightning the grill at station 12. The attendant looked at me, said I'm not the first to ask for help, then directed me to go up to my room and call the front desk for help. So I gathered my two children and marinaded meat and started to make my way up. This is when another attendant passed by and was able to help. However I now lost my grill to another person that didn't have to haul their family to call for help. Washing machine in building 5200 was horrid. Did not drain and smelled of mold. Mini golf was closed a lot for inclement weather, which must have been any weather between 90-100. Nice indoor activities for the kids, pools and grounds were kept up so nicely. Also used the text number to speak with the desk, but after the second day I was told it was for the wrong property. Weird because they initially told me about the laundry room but couldn't help with any other requests. Staff driving recklessly on golf carts, flying by, not using horns, almost getting hit in the parking lot daily.

Family_with_children

10/10

Exceptional

05 Jul 2026

Alicia

Family trip. Comfortable Rooms and spacious, great location. Access to the water park at the reasonable price of $25 for resort guests. We love the water park; that is the reason we will stay here again.

Family_with_children

10/10

Exceptional

05 Jul 2026

Danielle Marcott

It was great!

Family_with_children

8/10

Excellent

05 Jul 2026

Michael

Clean room
Family-friendly

Partner

10/10

Exceptional

05 Jul 2026

Michael

Nos vemos pronto exelente servicio

Partner

10/10

Exceptional

04 Jul 2026

Maykel

10/10

Exceptional

04 Jul 2026

Joan Owhe

Really good overall

8/10

Excellent

04 Jul 2026

elizabeth

I liked that it was close to the parks, our room was spacious but the carpet could use cleaning our socks were very dirty and our grandbaby was crawling her knees were dirty. Not enough pots and cooking utensils to cook. but we may do it whatever was there.

Family_with_children

8/10

Excellent

01 Jul 2026

Kenneth

We love the space and mini kitchen. Went to spend 4 days with our Grandchildren whose parents are owners with Westgate. We had requested a quiet location as we travel with our 4 lb Yorkie. We were assigned a suite that was adjacent to the elevator lobby. Our family loved the amenities.

Family_with_children

8/10

Excellent

01 Jul 2026

Fatima

Wifi was absolutely horrible. That was our only grip.

Family_with_children

10/10

Exceptional

30 Jun 2026

Christina

Had an amazing stay for our anniversary trip. The staff was amazing super friendly and our rooms were clean and tidy. We used the BBQ grills by the pool area and they worked as expected and they were clean. We also visited the activities center a few days and met Wanda there she was phenomenal if you’re there and visit the activities center be sure to ask for her she was great! Thank you Westgate Town Center for a great stay.

Partner

10/10

Exceptional

30 Jun 2026

Kiki

It was my first time there, it was so peaceful, felt like it was its own little private town. I wanted to break out my DJ EQUIPMENT and play music and turn it into a pool party. will be back again.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Jordan Javier

Friendly staffs

10/10

Exceptional

28 Jun 2026

Israel

Great

Family_with_children

8/10

Excellent

28 Jun 2026

yunet

Las habitaciones limpias y cuentan con cocina completa, el parque de agua es un costo extra, areas limpias.En la habitación que me quede se podía ver a través de la ventana hacia los pasillos contando con poca privacidad.

Family_with_children

10/10

Exceptional

27 Jun 2026

Hector

👍👍👍👍👍👍👍👍

8/10

Excellent

26 Jun 2026

Jessica

The staff at this place was incredibly helpful and friendly. They were quick to solve any of our needs. It’s a great place for families.

Family_with_children

10/10

Exceptional

25 Jun 2026

Yudith

Good

Friends

10/10

Exceptional

23 Jun 2026

Elizabeth

Very family friendly. Everything, I asked for was brought to me immediately. Couple outlets in master bedroom didn’t work. But other than that everything was great!!

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Christian Joel Cintron

La propiedad es inmensa y hermosa! El parque acuático es de pago. Mucho personal y limpieza! Cuartos comodos y espaciosos! Recomendado

Family_with_children

8/10

Excellent

22 Jun 2026

Janay C

Had an amazing time so many things to do our only hiccup was with dinner at Sid’s apps didn’t come but they eventually brought them and accommodated us for them.

4/10

Poor

22 Jun 2026

CabraAnn

Unless you are planning to sit through sales pitches at every turn, you will pay for all the “included” amenities. We were placed in a newly updated villa room, however, the

8/10

Excellent

21 Jun 2026

Wilfredo

Perfect for family with kids.

Family_with_children

4/10

Poor

21 Jun 2026

Jeremy

Restaurants had poor service & food was terrible. The A/C went out in the room, lost an item & they seemed as if they couldn’t care less.closed the waterpark at any chance of rain with no refund, Won’t be back.

10/10

Exceptional

21 Jun 2026

Tracy

Great apartment style rooms! Clean and accommodating! I will definitely be returning!

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

STEPHEN B

You'll pay for everything. Cashless. Take that as you do. Scan the QR code for your drinks. 32oz limit. Water Park admission not included. Not an owner? Wait for regular hours. Want to charge drinks to your room? Bring your photo ID. Swim trunks & government ID.
The room was great. The in room Jacuzzi tub takes about 45m to fill up. All in all I would not stay there again.

Family_with_children

2/10

Poor

21 Jun 2026

Veronica

Paper thin walls can hear everything around me and couldn’t sleep . We’re supposed to check out at 10 but at 9 the housekeeper was at our door at 9 basically kicking us out we had to rush to get out hopefully we didn’t forget anything .we asked to get moved and they said no just to call them if we have any issues. Didn’t even offer a discount or an apology

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Allyson

Jacuzzi tub was amazing! The main reason I love staying herez

10/10

Exceptional

20 Jun 2026

Natalia

El.parque de agua esta buenísimo! Gracias y hasta la próxima!

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Alexis

Always a awesome stay

Family_with_children

4/10

Poor

20 Jun 2026

Dayna

Rooms are outdated and ours was not cleaned properly. AC wasn’t shutting off which made room humid. Waterpark is not included but wasn’t noted in description

10/10

Exceptional

20 Jun 2026

Melissa

I had an amazing stay at Westgate Town Center Resort. Always a great time there. Beautiful and relaxing. Thank you Westgate, till next time.

Family

10/10

Exceptional

20 Jun 2026

Aldo

Family friendly

Family_with_children

6/10

Pleasant

20 Jun 2026

Gaspar Alberto

Overall, our experience was okay. The biggest let down was the fact that there is no daily room cleaning service. When I called the front office, they mentioned they provide cleaning services if you stay 14 days or more. We stayed 12 nights and the fact that we didn't have a clean room to use for that amount of time was extremely disappointing. This is the first time where my room doesn't receive cleaning services. The activities on property were fine.

Family_with_children

10/10

Exceptional

20 Jun 2026

Hector

We didn't really use all of the properties amenities but the room was perfectly fine.

Family_with_children

10/10

Exceptional

19 Jun 2026

jennifer

Beautiful grounds. The condo was amazing and so clean. Staff was excellent.

Friends

10/10

Exceptional

18 Jun 2026

Marelvys

Excelente todo

10/10

Exceptional

18 Jun 2026

LaShauna

Very beautiful resort . We’ve stayed there several times . It’s lots of fun and plenty to do .

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Tiyone

Great time was had,will be returning

Family_with_children

6/10

Pleasant

17 Jun 2026

Daniel Arturo

Overall, our stay was okay, but there were a few issues that impacted our experience. Check-in was smooth, and the pool and jacuzzi near our building were nice. One thing to note is that some of the photos on Expedia featured the water park, but access to the water park was not included with our stay. The biggest issue occurred on our first night. We discovered a significant leak in our room and reported it around 9:30 p.m. We were told someone would arrive within 30 minutes, but it took nearly two hours for anyone to come. By then, our children were already asleep. When maintenance arrived, we were informed the repair would require extensive work and would be addressed the next day. The following evening, while we were spending the day at the parks, we received a call informing us that we would need to change rooms. Unfortunately, we did not return until around midnight, and we then had to move all of our belongings with two sleeping children. After a long day at the parks, this was extremely inconvenient and stressful. When we expressed our concerns, the initial compensation offered was a $50 resort credit, which did not seem appropriate considering the circumstances and the inconvenience of having to relocate rooms so late at night. After further discussion, the resort did provide water park access, which we appreciate. We were also approached about a resort ownership presentation shortly after arrival, which felt a bit more sales-focused than expected.

Family_with_children

6/10

Pleasant

17 Jun 2026

Esteban

Everything about my stay was perfect my kids had fun and I like how everything is close by. The one thing I didn't like was I had to pay to use there Water Park which was about $25.00 per person per day. So prepare to pay this if you plan to go and take your kids to the water park. Also I don't understand if you stay in the resort why do we need to pay additional when you checked in. Will I stay here again not sure but my kids already want to go back so at least I know what I have to budget for.

Family_with_children

6/10

Pleasant

17 Jun 2026

Yuanna

The property is reallly big the bell boys were very nice . Expect one time it was raining and they didn’t want to pick us up . Some staff was very rude and unhelpful. We were told we good do a time share presentation and have a tour of the resort . When I didn’t want to buy a property that for 1000 dollar down payment . The girl got mad walked away they tried to complete the tour with out giving me the tour and no one did anything bout it the two girls that spoke to me wer extremely rude . I did receive the free gifts as promised. Except for discounted park tickets cause they only have certain good discounts only on parks like Aquatica and seaworld . There’s no room service . I just grab towels and blankets that are left out in the open where bug and lizards can get all over them . The water park was fun . The bike rentals and sports rentals were really fun . Would probably stay again .

Family_with_children

10/10

Exceptional

15 Jun 2026

Kety

Todo nos gustó especialmente si vas con niños es ideal : lo que estaba más menos por debajo de mi perspectiva fue el internet pero es si uno necesita . Pero fue excelente todo, definitivamente volveremos

Family_with_children

8/10

Excellent

15 Jun 2026

Victor De Jesus Bautista

Tuvimos una estadía agradable . Buena locación , personal muy atento y habitaciones cómoda y limpia .

Family_with_children

10/10

Exceptional

13 Jun 2026

David N

Amazing experience very good service just didn’t like the extra 200 fee I got for services that I didn’t use

Family_with_children

10/10

Exceptional

12 Jun 2026

Johnathan Michael Viggiano

Loved how much there was to do, lots of fun family fun and activities for all! My son cried he had to go back home.

Family_with_children

10/10

Exceptional

11 Jun 2026

Diane

Amazing property!

Family_with_children

2/10

Poor

11 Jun 2026

Luis Miguel Ruiz

Todo en horrible y sucio y el parque de agua no es incluido que antes si lo tenían

Family_with_children

10/10

Exceptional

11 Jun 2026

Joseph

Love this place. Perfect getaway

Partner

10/10

Exceptional

10 Jun 2026

CARLOS

Breaffast no bacon

10/10

Exceptional

09 Jun 2026

Gissele

We enjoyed the out stay a d had amazing time , definitely with be coming back

Family_with_children

10/10

Exceptional

09 Jun 2026

Nichol

Everything was beautiful only. I only had two issue 1st one was not cleaning of the rooms daily when staying five or more days housekeeping doesn’t clean ur room and refill items that need filling. So I had to keep calling the front desk for new towels wash towels etc. 2nd issue Rachel giving me a room that didn’t exist I had to drive back around to the front desk for help. All the golf cart drivers couldn’t speak English🤔 I tried saving myself the drive back around to the front

Family_with_children

10/10

Exceptional

09 Jun 2026

Jacob

Place was very nice and clean

Family_with_children

10/10

Exceptional

08 Jun 2026

Alexander

The staff was very attentive

Partner

8/10

Excellent

08 Jun 2026

Jennifer

The property is huge with so many amenities! They do try hard to make you buy the time share and I was disappointed that the water park was not included in the stay. Rooms were decent but not as nice as I expected. I would stay there again if I could get a room with the lake view.

Family_with_children

10/10

Exceptional

08 Jun 2026

Diana

This hotel is very family-friendly and offers a wide variety of activities, amenities, and guest services. Overall, we had a great experience. The only area for improvement would be customer service, as some staff members, including housekeeping, could be more welcoming and attentive.

Since this is a timeshare resort, the sales team goes above and beyond to ensure guests have a wonderful stay by providing information about activities, special offers, and resort benefits.

We loved our stay and would definitely return. The excellent amenities and convenient proximity to the theme parks are major advantages that make this resort a great choice for families.

Family_with_children

10/10

Exceptional

06 Jun 2026

Autumn G

We’ve stayed here many times and it is a very family friendly place, water park arcade and movie theater many restaurants. Staff go above and beyond to help if needed.

Family_with_children

6/10

Pleasant

05 Jun 2026

Marlene

We had a 2 bedroom suite and it was lovely and clean. Beautiful balcony overlooking the pool.

Cons: price does not include water park tickets but they have a package that comes with 2 for only a few bucks more. Just make sure you read which one.

Water park is ONLY open from 10-5. This was a huge disappointment. It does say it online but you have to search for it.

Hotel is absolutely just selling rooms. Zero hospitality from the bellman to reservations. No one can be bothered to help.

The restaurant was the highlight. Food was delicious! Lunch was very slow. Took over an hour to get 3 entrees. Dinner was better. They were quick with the kids meals but slower for ours. With all that said, it’s pricey.

I would certainly return. I’ll just set my expectations accordingly.

Family_with_children

10/10

Exceptional

04 Jun 2026

chelsea

Everything was perfect definitely book

2/10

Poor

04 Jun 2026

Crystal

We decided to stay here because we had stayed at a Westgate property in the past and it is close to where our daughter lives. We got in around 7pm after helping our daughter move into her apartment. The staff was not friendly. TVs were not working we called and maintenance came after about an hour and said the remotes had to be reprogrammed so they did that. Then, we were put in a hearing impaired room and the tvs were set to that so they dictated the shows on the tv. That took us a while to turn off. Then around 9pm we tried to take showers...no hot water or pressure. No one came to fix so we called again in the morning. Finally got that fixed. Also the resort is dirty, very dated looks like the 80s, carpet needs replaced feels icky, there was alot of marijuana smell when out on balcony. The washer had rust in it and there was only extra pillow for the pull out. I would not stay here again or recommend.

Family

10/10

Exceptional

02 Jun 2026

Angela

The room was wonderful. Nice clean and so spacious. They had plates, bowls, cups and silverware. I wasn’t expecting that. Nice refridgerator/ freezer. Staff was very nice and helpful when needed. Definitely recommend this location. Kids had a blast

Family_with_children

10/10

Exceptional

30 May 2026

Daimarelys

Es super increíble me encantó

Family_with_children

2/10

Poor

30 May 2026

Alex

beware of lifeguards with attitudes and stay away from waterpark its a waste

Family_with_children

8/10

Excellent

29 May 2026

Lianys

En el hotel todo estaba bien , lo que no me gustó que cuando llegas te pasan para otro mostrador te dicen que eres cliente VIP y te tratar de alagar con regalos , para el siguiente día en un desayuno y una charla que duró 3 horas para intentar venderte . No fui por eso y nunca me habia pasado eso.

Family_with_children

8/10

Excellent

28 May 2026

Oswaida

My stay at Westgate Resorts had both positives and areas for improvement. The resort itself is beautiful, very clean. We especially enjoyed the evening entertainment, pool area, and water park.

However, the check-in experience was not very welcoming, and it was concerning to hear rooms might not be ready despite the 4:00 PM check-in time. There is no housekeeping and we had to call twice for towels.
We dined at two restaurants on the property. At Amigos, the staff was friendly; however, the food quality did not meet expectations. In contrast, the food at Sid’s restaurant was very good, although the overall dining experience was impacted by slow and somewhat disorganized service. Despite the restaurant being approximately 75% empty, the wait time was around 45 minutes, and the staff did not appear particularly welcoming.
On our third day, the power in our room went out. Maintenance addressed the issue promptly the following day, which we appreciated. Had we known the circuit breaker panel was located behind the mirror, the issue may have been resolved sooner.

My main concern was the 10:00 AM checkout time, which feels unusually early. Extending checkout to 11:00 AM would significantly improve the guest experience. While I understand the operational need to prepare rooms for incoming guests, the current checkout policy can make departing guests feel rushed. Overall, property is beautiful improvement in customer service and hospitality would enhance guest experience.

Partner

10/10

Exceptional

27 May 2026

YOERLANDYS

Great hotel, love it

Business Family_with_children

10/10

Exceptional

27 May 2026

Maybel

It was perfect! The water park was awesome too, i just think that the kids high restrictions were a bit strict but i also understand that they have their reasons. Thank you!

Family_with_children

2/10

Poor

26 May 2026

Adonai

Very difficult to to in the Hotel know it ms booked online

8/10

Excellent

26 May 2026

Shakala

The hotel stay was good

6/10

Pleasant

26 May 2026

Jessenia

Pools are too separated from each other. Our own building didn’t even have a pool, we had to walk to the next tower.

Family_with_children

10/10

Exceptional

25 May 2026

Yaimis

Great for families.
Only complain is that the water park opens from 11am-6pm, therefore if you gonto the water park you pretty much have to spend the hottest part of the day there. I wish they would open earlier or close later so I would not have to be in the sun when it is the hottest.

Family_with_children

6/10

Pleasant

25 May 2026

Ana

Smell inside the rooms was very strong. How busy was the water park with only one bar tender. Elevator was out of service from Saturday to today when we make check out very inconvenient . Very friendly staff.

Partner

10/10

Exceptional

24 May 2026

Shalonda

It was me and my daughter’s first time at this resort and Florida. Everyone was nice and helpful. Our studio villa was amazing! We will be back!

Family_with_children

2/10

Poor

20 May 2026

Jamie

I felt that it was very ghetto this time around. We used to come here every year, including this one, but this will be our last year. There was so many kids in the pool unattended parents nowhere to be found that used to be a place to relax now I don’t feel that way anymore.

Family_with_children

10/10

Exceptional

20 May 2026

Celeste

Room was very clean. Disappointed with the waterpark, which was our main purpose for choosing this resort. Our grandson (age 5) was either to short or to tall to use most of the slides. There were only 2 that he was able to use.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Sarah

This family friendly resort offers first class amenities and hospitality at a budget friendly price. The accommodations were clean and had everything we needed already there.

Family_with_children

10/10

Exceptional

17 May 2026

Mesha

We had a very nice stay. The staff was very accommodating. We will visit again.

10/10

Exceptional

17 May 2026

Elizabeth

Excellent service

Family_with_children