Westgate Town Center Resort & Spa

United States , Orlando Area - Florida - FL
KISSIMMEE, 7700 Westgate Blvd
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100 reviews shown

6/10

Pleasant

06 May 2026

Lisa

The rooms are clean and comfortable. The beds are great but if you want a hot shower FORGET ABOUT IT! You have to let the water run for over 20 minutes to get lukewarm water. The place was quiet and well maintained but hot water is a necessity!

Partner

8/10

Excellent

06 May 2026

Kim

The apartment buildings were worn down.

Family_with_children

10/10

Exceptional

06 May 2026

Gisselle

Everything was amazing as far as service and property but I don’t like the fact that it’s been 2 weeks and my incidentals deposit still hasn’t been refunded.

Partner

10/10

Exceptional

04 May 2026

Adryanna

Clean room great service

Family_with_children

2/10

Poor

03 May 2026

Nataly

Nothing was good - our room was not even the one it was promised

Family_with_children

4/10

Poor

03 May 2026

Jonathan

In my honest opinion it was pretty ghetto. While they have alot on the property its like staying in a ghetto apartment building. Neighbors were loud all hours of the night. The arcade is decent for kids but expensive. Wasn’t able to use the waterpark so cant comment. Both restaurants have okay food (not great, not horrible )but terrible service. All in all i would not recommend and wont be staying there again.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Shawna Reed

I love how much there was to do we were busy the whole vacation, restaurants aren’t the best and the service was terrible but if you get food off property it’s really close and a lot to choose from

Family_with_children

10/10

Exceptional

03 May 2026

Jose

This place is amazing .
It Made our family vacation perfect !
Can’t wait to go back !

Family_with_children

10/10

Exceptional

03 May 2026

Garfield

We’ve stayed at Westgate Resorts in the past, and it’s truly a great place for the entire family. The only drawback this time was that some of the restaurants on the resort have closed. The room décor could also use a little updating, but aside from that, everything was very clean and reasonably priced.
I’d personally like to give a special thank you to Sean from New York, a member of the staff who made a lasting impression on us. He was incredibly friendly and very knowledgeable about the property.
Thank you, Westgate, for helping make my husband’s birthday celebration and our stay such a memorable one! 🎉

Family_with_children

10/10

Exceptional

02 May 2026

Fidel

Amazing

Family

10/10

Exceptional

01 May 2026

REYNA

I love the place, it's clean and comfortable.

Family_with_children

10/10

Exceptional

30 Apr 2026

Milagros

very clean

10/10

Exceptional

30 Apr 2026

Brian

Property was very clean and well taken care of. Lots of things for kids to do pool is nice they also have a water park which is extra $ to enter. They have a great arcade, a market with everything you could want and a very good restraunt. Would definitely stay here again.

Family_with_children

10/10

Exceptional

30 Apr 2026

Randol

Súper bueno todo lo único es el wife en la habitación no es bueno pero todo los demás excelente

Family_with_children

10/10

Exceptional

27 Apr 2026

Julius Augustus Caesar

room are clean, and very affordable for the amount of stuff you can do and they have in the villa. The only issue for me is that the water smell like sewer

Family_with_children

6/10

Pleasant

27 Apr 2026

Yury

The hotel was comfortable but the furniture felt a bit outdated but it's clean. One issue I had was with the washer and dryer—the machine washed properly, but it didn’t dry the clothes well, which was inconvenient.

The highlight of this hotel is definitely the pool, it’s beautiful and well-maintained. I mainly chose this hotel for the pool and water park, which were great. However, I was disappointed that there is an additional $25 fee per person to access the water park, and this was not clearly mentioned during the reservation process.

Inside the hotel, especially at the front desk area, the atmosphere was excellent. They offer entertainment for kids, including games and a small cinema, which is a big plus for families. The service overall was very good, and I appreciated the complimentary popcorn—they were a nice touch.

The restaurant was good, but one downside is that there are no breakfast options available. There is only a Starbucks on-site, and they do not accept cash, which may be inconvenient for some guests.

Overall, the hotel has some great amenities, especially for families, but there are a few areas that could be improved, particularly in transparency about extra fees and updating the furniture.

Family_with_children

10/10

Exceptional

27 Apr 2026

Tammy

Room clean, staff great. Stuff for all ages.

Family_with_children

6/10

Pleasant

27 Apr 2026

Celeste

The room had a weird smell, dust and mildew in the main bedroom bathroom. Also, the 2 bedroom 2 bathroom was not a true suite but separate units with adjoining door. Not the best for what we needed as a family.

The makeup mirror was a nice touch and had amble towels, extras toiletries and toilet paper in bathroom plus extra kitchen supplies.

The property was nice with many activities. We had a good time.

Family_with_children

10/10

Exceptional

26 Apr 2026

Sarah

Lovely resort and wonderful service. Renovated rooms are beautiful

Partner

8/10

Excellent

26 Apr 2026

Charlana

The activities, the arcade were all very nice. The could have been freshened up to get the staleness or smell of old furniture out.

Partner

10/10

Exceptional

26 Apr 2026

Maurice

Eating at jolly roge waiting 30 minutes and lose my order. I love westgate hotel n water park. Excellent customer service. I will go again.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Guelmary

Everything was smooth and clean

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Anthony Joseph

Plenty of activities
Walking, biking, swimming, etc..

Family

2/10

Poor

25 Apr 2026

Paola

Very dated rooms, musty smell. Do not recommend

Family_with_children

10/10

Exceptional

25 Apr 2026

ATOSSIA

This resort is very well kept! Rooms and property are always spotless!!

Self

8/10

Excellent

24 Apr 2026

Sarah Marie

Staff there was amazing. Always welcoming. However the room was definitely smaller than in the pictures. Bedroom was excellent same with bathroom but the kitchen living room was combined to,where u can't even use the pull out couch and move around. You have to move the table and be almost against the sink from the foot of the bed. Pictures so it seperate and it is not. I wish that the amenities on the resort were including. Some were yet some were not.

Family_with_children

6/10

Pleasant

24 Apr 2026

Ambria

Not a place to stay if you have plans in the city no time to enjoy and resort fees added

Family_with_children

8/10

Excellent

23 Apr 2026

Heather

Liked how much there was to do there. Just didn’t like the fact the bedroom was near the walk way and no curtain to close/block light coming from the walk way and I need it completely dark to sleep.. and a little weird you can still see through the blinds they had. I ended up hanging a sheet to cover the window but will probably think about staying somewhere else because of this.

Family_with_children

10/10

Exceptional

23 Apr 2026

Michele

My daughter and I stayed here for a long weekend. The room was very nice and staff were friendly.

Family_with_children

10/10

Exceptional

23 Apr 2026

Hilmarie

Love it my kids loved it. Great experience will be back soon.! staff was amazing ! Daniela from front desk check in loved her very helpful ! Very professional!

8/10

Excellent

22 Apr 2026

Joelisa

The place was nice and very family-friendly. I just wish they were more proactive with cleaning—if you don’t call for housekeeping or fresh towels, they won’t bring them. That said, the property itself was great. I loved the restaurants and activities they offered, and the staff was quick to resolve any issues. My only other complaint is the checkout time—10 a.m. feels too early, especially when check-in isn’t until 4 p.m. Overall, it’s a great place, and I would return.

10/10

Exceptional

22 Apr 2026

Cheryl

My family and I had a fantastic time. Everything was clean and maintained. There were so many activities and amenities for everyone to enjoy themselves that we didn’t want to leave the property. This will be where we stay every time we visit Orlando. Very Satisfied

Family_with_children

6/10

Pleasant

21 Apr 2026

Denise

Every time I ask housekeeping for something the were reluctant to give it to me. A lot of broken things screens in porch. Can hear everything in the rooms next to you.

Family_with_children

10/10

Exceptional

21 Apr 2026

Brittina

Great nice location close to everything

Family_with_children

6/10

Pleasant

20 Apr 2026

Ernesto

Our room looked beautiful to the eyes. It did have a mildewy and cigarette smell. The rugs looked filthy my socks got dirty immediately when I took off my shoes. The sofa bed where my son slept had an older mattress. His back was uncomfortable. The furniture and decor definitely needs updating. The wardrobe dresser had a dirty sock or dirty laundry smell. The bathroom door was a little off the hinge and made noise. However, the staff was friendly and polite.

Family_with_children

8/10

Excellent

20 Apr 2026

Sandralie

It was about a 8 out of 10. Differently worth the price

Family_with_children

10/10

Exceptional

20 Apr 2026

Dontavious

The stay was great the family enjoyed the water park

Family_with_children

10/10

Exceptional

20 Apr 2026

Antoinette L

Perfect for families with littles!!!

Family_with_children

10/10

Exceptional

19 Apr 2026

Kathia Marie Del Valle

Family_with_children

6/10

Pleasant

19 Apr 2026

Javier

My room didn’t have a blanket for the pull out couch. When I requested a blanket I was brought a stained red blanket with noticeable black spot aka a dirty washed used blanket. I expected the same clean white stain free blanket that was on the king size main bed. Other than that it was great.

Family_with_children

10/10

Exceptional

19 Apr 2026

Juan

Very nice experience

10/10

Exceptional

19 Apr 2026

Glenn

Our trip was amazing. Westgate was very friendly and accommodating. Location was close to all venues. We were here to visit Animal Kingdom which was 12 minutes from our location.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Victor

Charged for making a phone call to the front desk……really? Check in took awhile. I was checked in 3 times by the time I got to the front desk. Seems like I wasn’t being checked in, but trying to sell me everything else before I got to my room.

Partner

4/10

Poor

19 Apr 2026

Damaris

Luce bien viejo el resort y el parque de agua es imposible disfrutar y mal trato de trabajadores y poca animación y entretenimiento

Family_with_children

10/10

Exceptional

19 Apr 2026

carol

Great place to stay. Plenty for all of the family. Friendly staff and help at all times. Would stay at again

Family

6/10

Pleasant

18 Apr 2026

Fernando

There are many amenities, but they don't tell you that you have to pay extra—including for the main pool.

8/10

Excellent

18 Apr 2026

Christopher

Room was refurbished to a high standard

Family_with_children

10/10

Exceptional

18 Apr 2026

Bethél

It was great. I had a whole apartment for me and my family.

Family_with_children

6/10

Pleasant

16 Apr 2026

Ravon

The Resort Villa is outdated could use some upgrades. The WaterPark is not included in your stay you have to pay extra. It could have been a little bit cleaner. There was plenty of activities and things to do for the kids.

Family_with_children

10/10

Exceptional

16 Apr 2026

Chiquita

Yes, there were activities and everything for all ages but no breakfast were served

10/10

Exceptional

16 Apr 2026

Tonya

Everything was clean.The only problem was they charged you twenty five dollars just to get into the water park each day

8/10

Excellent

15 Apr 2026

Adrian

We just recently stayed on the property. Staff were fabulous but the room that was provided to us was quite dated. The property itself was clean but staff was not cleaning tables at the small amenities like the ice cream shop or counters. Over all 3.5/4

Family_with_children

10/10

Exceptional

15 Apr 2026

Thomas

Yes

Family_with_children

8/10

Excellent

15 Apr 2026

Moniquah

Water park isn’t included with resort fees.

10/10

Exceptional

15 Apr 2026

Karla Jessica

all source of activities for all ages

10/10

Exceptional

15 Apr 2026

LaSean

Everything was good

Family_with_children

10/10

Exceptional

14 Apr 2026

Latisha

Activities for all ages

2/10

Poor

14 Apr 2026

Shannon Ann

The concept is there, the place is massive.. however.. you need to get staff that appreciate your property. My bathroom was DISGUSTING. Their were hairs in the tub and it was grimy. The floor needed to be swept and felt dirty with bare feet. The shower chrtsun had green mimd in the Inside and I went to the front desk on my way to dinner my forst night to tell them. The girl said that they would take care of it. Well, they took the shower curtain that I took down and didn't replace it. I had to go to walmart across the street and buy one. I took one shower there. The pool by my building was out of control with no supervision .. there were groups of people smoking weed and drinking shots of hennessey cursing, kids running everywhere and it was just a disaster.
I had a day trip planned to clearwater for one of my 5 nights but after the shower and pool incident , I drove to clearwater and stayed 2 nights there, then drove back and packed my stuff and went to lake buena vista to a holiday inn and stayed the remainder using points i had. Nothing was done, no compensation, no acknowledgement, nothing. I will never recommend this place to anyone or ever stay here again. Gross..

Self

10/10

Exceptional

14 Apr 2026

Stephanie

Amazing resort. Great customer service. A lot of amenities

10/10

Exceptional

14 Apr 2026

Marisela

Room was found very clean and with no issues. Lots of great amenities and stuff to do for the whole family. If we wanted to go out, everything like restaurants and stores was very close by. Will be returning. Highly recommended!

Family_with_children

10/10

Exceptional

14 Apr 2026

Kionna

Great property. I will be returning

Family_with_children

10/10

Exceptional

14 Apr 2026

Brittany

We had an amazing stay at Westgate Town Center! Everything about our visit was great, and my family and I truly had the best time. The resort was beautiful, comfortable, and perfect for making family memories. We enjoyed every moment and can’t wait to come back again in December. Highly recommend!

Friends_and_family Family

2/10

Poor

13 Apr 2026

Kamini Hiteshkumar

Hidden free.

Family_with_children

2/10

Poor

13 Apr 2026

Maria E

Terrible!! Family with kids just to let you know that the WATER PARK IS NOT INCLUDED IN THE PRICE pictures that are posted are deceiving they promote this huge water park in the pictures you need to read the fine print. We also contacted Expedia about this issue and expressed our frustration,we always use Expedia to book our travels and this time I was not happy. Room cleaning is also not included. Only included when you stay 2 weeks or more any basic hotel provides room service.We had wet towels in a clear bag in the washroom for our whole stay. We had to request clean towels twice and they leave it at your door in a clear bag. Hotel is very outdated, water pressure in the shower is TERRIBLE, Ac is set at one temperature thank goodness it wasn't that hot in Orlando the week we stayed. We were also woken up by other guests around 2am you can here everything every night and early morningseqning around 6:00 am if your trying to get rest while on vacation this is not the hotel for you. I recommend that they put up signs to be respectful of other guests while they sleep. Guests with there car doors open playing loud music.This is a timeshare resort if I would have known I wouldn't book this resort type hotel. I recommend that you stay with well known hotels brands. We have been to many hotels this is the worst one yet. I do not recommend this resort and will never stay at it again,very disappointed.

Family_with_children

10/10

Exceptional

13 Apr 2026

Maria

Very clean, friendly and nice service

Family_with_children

4/10

Poor

13 Apr 2026

Bethany

Honestly, I am disappointed in my entire stay there. The few shared pools were small. The 2 room 2 bathroom villa was nice initially until we started getting comfortable. While in the complete glass shower out in the open, there was no where to put my foot to do a leg shave. So, I sat down on the shower floor and immediately noticed black mold under the tall ledge in the shower. The exhaust fans were LOUD. A fan sounded like it was about to go out. The big jet tub was dripping constantly. Then the main living area tv wasn’t working at all. They did quickly send maintenance, but they were there for 4 hours. It felt uncomfortable like we couldn’t be in our own villa. The groundskeepers were less than friendly. Everything was expensive, not much was included in the stay. For the amount of my entire trip, I would rather go out of the country and be treated better.

Family_with_children

10/10

Exceptional

12 Apr 2026

Sarina

Absolutely beautiful and amazing

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

SANDRA DEE

It was a great stay

Family_with_children

6/10

Pleasant

12 Apr 2026

Gleny

$25 dollars for person to enter the water park. That’s insane.

Family_with_children

10/10

Exceptional

12 Apr 2026

Marko

We stayed at the resort while we traveled to the Disney parks and it was perfect for our family of 4. We had a 2 bedroom suite and it had a nice kitchen area and spacious balcony. There were a lot of other families staying nearby and we saw a lot of activities and events going on around the resort. We unfortunately didn’t get to partake since some of them had to be cancelled due to bad weather during our vacation week. The staff was really helpful and made sure our room had the same number of beds listed in our reservation description. It also had a security area you had to go through which added extra peace of mind.

Family_with_children

10/10

Exceptional

11 Apr 2026

Lajarva

5 stars

Family_with_children

6/10

Pleasant

11 Apr 2026

Jessica Ann

Loud noises woke me up lots

8/10

Excellent

11 Apr 2026

Justo

The room had a noticeable smoke odor upon arrival, which was concerning as we are non-smokers. Additionally, the sofa bed is in poor condition, with pieces appearing to fall apart. The bathroom showed signs of mold and dust buildup, particularly in the corners. There was also a significant amount of dust behind the queen bed.
The resort needs more food options.

Family_with_children

8/10

Excellent

11 Apr 2026

Denise

We absolutely loved our time here. The only two things I disliked was everything is cashless and the website description and times were off.

Family_with_children

4/10

Poor

10 Apr 2026

Mohammad

Terrible WiFi

10/10

Exceptional

10 Apr 2026

Jessica

Clean room, lots of amenities, quick response when needed! Stress free check in

Family_with_children

6/10

Pleasant

10 Apr 2026

Kwajalein

I didn't participate in the activities nor the breakfast.

Family

10/10

Exceptional

10 Apr 2026

ANA S

Excelente

8/10

Excellent

09 Apr 2026

Darneika

I had a great time at the resort! There was so much to do! From swimming to movies to the arcade! I didn’t get a chance to make it to the entertainment nights but there was something to do everyday! We definitely enjoyed the resort and will return! There were a few cons, no hot water only in the kitchen but we made do with it. The American restaurant was so expensive! They charged $2 for any additional topping for a cheeseburger which came plain! But overall a great place to stay!!

Family_with_children

10/10

Exceptional

09 Apr 2026

Antonio

Great place to take your family.

Friends_and_family Family

6/10

Pleasant

09 Apr 2026

Kimberly

I gave it 3 stars⭐️ because the property listed misleads customers by saying waterpark tickets are included in which I was told they weren't. Alot of the amenities close around 5. Overall stay was great bedsides the few listed complaints

Family_with_children

10/10

Exceptional

09 Apr 2026

Lorenzo

Everything was excellent!!

Friends_and_family Family

6/10

Pleasant

09 Apr 2026

Olga patricia Alvarez

Lo único es que no hay servicio de limpieza después de dos semanas eso dijeron y todo lo cierran alas 10 pm y no hay micja variedad de restaurantes

Family_with_children

10/10

Exceptional

09 Apr 2026

Lloyd

Nice.

Family_with_children

10/10

Exceptional

09 Apr 2026

Jacinda

It was so nice shipwreck was the best 😁

Family_with_children

2/10

Poor

08 Apr 2026

Megan

When booking do your research. Timeshare trap that takes advantage of folks who want to give their family a “resort” vacation without breaking the bank.
No shuttles to parks, access to waterpark means you have the option to buy tickets for $25/person to an overcrowded public waterpark thats on site.
Our room was newly renovated but still had ants and all water smells like sewage.
Also, per our timeshare sales rep, the room is basically a showboat to get people to sign up to be an owner. Regular guests walking in, get the outdated rooms. So, false advertising.

When they say “60-90 minutes” know the presentation is about 3.5 hours long. They use aggressive high pressure sales tactics which made myself, someone who expressed having sensory problems, extremely difficult. Even after stating we were not interested, and that it was difficult for me to be in a room that loud, the representatives were extremely rude. Making condescending remarks and kept pushing as if having a coupon to another part of their scam was worth the poor treatment.

Teenagers ding dong ditching throughout the night. Waited until 230am to get extra blankets the first night. 2 days to get our belongings out of the broken safety box. 3 hours for towels. And check your receipts! We were charged 70 dollars for two drinks and then told we could only be refunded for the drinks and not the tip. Mind you, we never even got the drinks.
All in all, will never go back or visit another property of theirs.

Family_with_children

10/10

Exceptional

08 Apr 2026

Essence

I would give this resort 4 stars out of 5 and that’s because once we went to the water park it wasn’t included in the resort fees being that it was on the resort. Other than that I had a great stay.

Family_with_children

8/10

Excellent

08 Apr 2026

Steve

Yes, the facilities were good. I really enjoyed the check in representative Cavan going above and beyond and making a possibly upsetting situation into something praise worthy. I checked in late and the room I originally booked was unavailable and he spoke with his supervisor and got me into a premium suite at no extra charge for the inconvenience. Overall my experience was good.

Family_with_children

8/10

Excellent

08 Apr 2026

Leah

Property has tons of amenities, and things to do for rainy days and days in between the parks. Room was clean and spacious. Check in staff was friendly. My only complaint was I needed to use the complimentary laundry. I couldn’t access the laundry room. I requested to be let in multiple times and after two hours of waiting, they said they were backed up. It was frustrating but it wouldn’t necessarily prevent me from staying there again.

6/10

Pleasant

08 Apr 2026

Zachary

The room don’t have all the proper essential items . No one ever came by rooms to check on towels or any other items . They add in extra fees when you purchase online and you get stuck paying them at check in and the they try to get you to do some kind of time share.

10/10

Exceptional

07 Apr 2026

Shantay

The. Property was very clean the staff was very nice must visit if you have a family

2/10

Poor

07 Apr 2026

Michelle

How u payin for a water park that only got a few things not worth it I check out early

10/10

Exceptional

07 Apr 2026

Natika

The best. Will be coming again!

Family_with_children

10/10

Exceptional

06 Apr 2026

Carlisa

Everywhere was very clean

Family_with_children

8/10

Excellent

06 Apr 2026

Jennifer

Location was great! I love that their was activities to always do! Not just one Pool to choose from.

Family_with_children

6/10

Pleasant

06 Apr 2026

Vanessa

Resort fee didn’t include having the room cleaned. Property wanted to charge $48 to clean the room per day. Water park is also not included in the resort fee and if you’re not an owner you can only purchase tickets after 11am, by that time the park is already filled up and no chairs available. They charge $25 per person. The Mexican restaurant the food wasn’t great for the price. The room sheets were dirty and the pull out couch super uncomfortable for how much was paid for the stay. Long lines to get into the resort. Pools didn’t have enough seating

Family_with_children

8/10

Excellent

06 Apr 2026

Charlene

It was really nice,The

10/10

Exceptional

06 Apr 2026

Kimberly

Rooms were spacious and had all comforts of home. Activities were fun, and honestly you didn’t really need to leave the property to have a great vacation. Shuttles were top notch. The staff were attentive and friendly!

Family_with_children

10/10

Exceptional

06 Apr 2026

LaChrissa

Me and my two kids enjoyed our stay.

Family_with_children

10/10

Exceptional

06 Apr 2026

Sandeep Singh

Great property for families