Adonis Carcassonne - La Barbacane

CARCASSONNE, Rue De La Barbacane, 15
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100 reviews shown

4/10

Poor

23 Mar 2026

David

Cheap and cheerful. Warm water, comfy bed but very basic and tired.

Friends_and_family Friends

6/10

Pleasant

01 Nov 2025

Ana

The room was spacious and comfortable, though a bit cold at night.

I would have liked better cleanliness, as we found some hairs in the shower, dirty water trails on the bath and even a piece of broken gold chain on the floor. I'm not sure the cleaning service did the bathrooms or floor, and the moldy silicone on the bath made it look old an unattended. Not the worst for one night, but there is definitely room from improvement. I know many customers who would find this level of cleanliness quite unacceptable.

The staff was really friendly and made things easy and smooth.

Great location and parking was definitely worth it. With very few modifications, this hotel could very easily had been five stars, but hygiene needs to improve urgently.

Partner

10/10

Exceptional

29 Oct 2025

Richard

The room was spacious and clean. We did not know about the height restriction for parking, but we found a space nearby. We loved the location - just a few minutes walk to the Cite. All the staff were very friendly and helpful. We didn't use the kitchen facilities but there looked to be everything you'd need. We liked that there was a TV in the lounge and also in the bedroom. This was a stopover for one night but we could have stayed much longer. The price was great value for a property with self catering facilities so close to the Cite.

Partner

8/10

Excellent

27 Oct 2025

Sandra

+ Good location to walk to the cite or the castle
+ Relatively quiet
+ Decent size apartment with seating area/crockery/cutlery/microwave
+ Bathroom with towels, hairdryer, soap and hot water
+ Bedroom was ok in size with wardrobe, safe and bedlinen
- Some bed linen had stains and the bed was pretty uncomfortable
- No cleaning material or dish cloths in the kitchen (but one can purchase for 5 Euro)
- No kettle or coffee/tea - so please bring your own
- We broken car window/glass right in front of the hotel - so you might want to spend the extra money for a secure parking space if you travel by car

Option to purchase breakfast at an extra charge - we didnt use it, so cannot comment.

Leisure Partner

6/10

Pleasant

05 Oct 2025

Martin

Room was ok, stayed in worse but it was adequate for 1 night - bathroom could do with a deep clean though! Breakfast was ok but nothing special - good location for restaurants and the medieval walled city close by

Leisure Self

8/10

Excellent

29 Sep 2025

Ian

Lovely apartment with small kitchen. A short walk from the Cité. Pleasant simple breakfast.

Partner

4/10

Poor

15 Aug 2025

Verified traveler

The ironically named Adonis hotel...

See photos...
Air conditioning was faulty (in almost 40 degree heat) - reported to reception but nothing was done
Bed looked like a crime scene
Sheets were stained
Window was faulty and would not open
Door handle was loose
Bathroom was dirty and there were hairs from previous tenants
Ended up leaving at 3:30am due to the broken air conditioning finally giving up and leaking everywhere but there was nowhere to leave the key card so we had to just shove it under the hotel's front door

Partner

4/10

Poor

02 Aug 2025

Chad

Place is run down, breakfast is subpar.

Only positive is rooms are large and location is great.

Leisure Family

6/10

Pleasant

27 May 2025

Julia

Basic accommodation very near Carcassonne walled city. It’s ok 😊

Leisure Friends

6/10

Pleasant

05 May 2025

Anne

Old lodging
Should renovate

Leisure Partner

6/10

Pleasant

01 May 2025

pauline

GREAT LOCATION, GOOD PRICE, SECURE PARKING

This apart hotel is ok for a one or two night stay.
We had a one bed apartment with a stove top and microwave but no kettle or coffee making facilities.
The decor is tired but clean. No plug for bath. Shower just ok but bath would need a mat in for showering as slippery and curved. The receptionist was nice spoke good english and was helpful. It is a great location for visiting the Cite du Carcassonne which it is right beside. Just down the road cross the bridge is a short walk into Carcassonne itself. The location and price are great. Also the secure parking is very good on site.

Partner

4/10

Poor

10 Oct 2024

Roberto

We got to the premises around 1:45pm. The place was closed, there was no way to leave our luggage. We left the place, returned later, but due to this situation we missed the castle entrance deadline. Wasted trip.

Partner

10/10

Exceptional

14 Aug 2024

Graeme

Carcassone city break

The apartment was spacious. 1 bedroom, and sofa bed in living/kitchen area. Very clean and great air-conditioning. Kitchen/cooking area was basic but adequate for a short stay. Reception was welcoming and spacious. Staff were very pleasant and nothing was any bother. Breakfast was self service with good choices of cheese, bread and pastries. Parking was reasonable at 10 euros per night in a secure under building car park. The hotel was very close to the \"old city\" and the city centre. Both within easy walking distance.

Partner

10/10

Exceptional

16 Jul 2024

Verified traveler

Very good value for an overnight stay

Partner

6/10

Pleasant

19 Jun 2024

Nicolas

great location to check out the fortifications at night. Place itself was fairly basic: I would stay away from their breakfast and the room we had smelled like old standing water

Leisure Family

8/10

Excellent

30 May 2024

Mark

Self catering in a fabulous location.

In a fabulous location, right next to the walled town. Accommodation basic but had everything you needed for a short stay. We were able to borrow a kettle and use the laundry facilities. Cooking facilities not very good and reception closed between 12 and 3 so no check in during these times. Reception staff helpful but limited language. Parking available at extra cost.

Partner

10/10

Exceptional

28 May 2024

James

This is a great choice for Cite. It’s crazy cheap new building. Cheap furniture but pretty clean spacious. Breakfast is 3 euro it is same as 11 Euro breakfast. Coffee machine. Great valley. Next to la Cite. A bit harder to go into town

10/10

Exceptional

26 May 2024

William

Good choice

Excellent situation adjacent to ramparts and walking distance from town. Pleasant large rooms with basic cooking facilities.

Partner

10/10

Exceptional

11 Jan 2024

Andres

Great

Great service, location, and rooms.

Partner

4/10

Poor

03 Oct 2023

Byron

I would not stay here again!

The only good thing about this hotel is that it is a super close walk into the Carcassonne wall. When we checked in, the lady at the counter was not very nice. We had three rooms in this hotel, and one of the rooms wreeked of cigarette smoke. I went to the counter to complain, and she reluctantly gave me another room and kept asking if I used the bathroom in the room that smells like cigarette. The air conditioning did not work in all three of the rooms and I went down to discuss it and she told me some BS story that they all had to be on at the same time to work, and that it was cool enough outside and just open the window. The windows have no screens so bugs come flying in at night with a light, but it was so sweltering in the room that I had to go buy a fan and leave the windows open all night and listen to the loud cars drive by and bugs flying i’ll my room. there were stains in the ceiling and mold in the bathroom.
The mattresses were sitting on low pedestals which were almost on the floor. The shower and room were dingy and there was almost no water pressure. The mattress just had a flat sheet laying over the top of it and no top sheet.
A good attitude goes a long way and the receptionists attitude fell super short.
If I had it to do all over again, I would not have stayed here.

Friends_and_family Family

2/10

Poor

26 Jun 2023

neil

Went to drop bags off , closed at 2pm no answer to bell or phone - ended up booking another hotel as it looked awful also

8/10

Excellent

21 Jun 2023

Hugues

Very good place

Business_and_leisure Self

10/10

Exceptional

16 May 2023

JOHN

Top notch hotel.

The hotel is properly looked after and well cleaned. The location is excellent, close to the citadel itself and only a 15 minute walk to the town centre. I would definitely recommend this hotel for cleanness, comfort and location.

Self

10/10

Exceptional

26 Oct 2022

Andy F

Wow! Talk about great value for your money! Great space, great location, great front desk service! Top notch! Very impressed.

Leisure Self

8/10

Excellent

02 Jun 2022

DARRAGH

We had arranged ahead of time for a late check in, but I had not been sent the instructions for how to retrieve our keys. When I called the emergency number, I was rudely informed that I was an idiot for expecting anyone to help me at 10pm, when reception closed at 7 and I was out of luck (my paid reservation was not going to be honored). Then 5 minutes later, mysteriously, I got a text with the instructions and got into our very large, sparsely furnished 2 story apartment. There was a double futon couch in the main room, a small kitchen with a table, 4 chairs. Upstairs, was the bathroom and master bedroom- no windows in either, and it was very hot, but the a/c unit was pouring out water as well as cool air, so we had to turn it off or risk ruining the floors. We sure were not going to call the emergency number again!!

The location was great, so close to the Carcassonne walled city! The breakfast in the morning was also very nice.

They were happy to let us leave our luggage, but reception closed from 12-2 for lunch and we would have been unable to retrieve our bags during that time.

Leisure Family

4/10

Poor

02 May 2022

Eyal

The internet connection is good. Well located, 8 min walk from the medieval city of carcasonne .

Other than that, unfortunately, everything was bad.
This shouldn't be classidied as a hotel. It is more of a guest house. I took their more expensive rooms. It was old and run down. Certainly did not look lole the pictures (which were probably taken 20 years ago). The furniture seems to have been purchaed at a flea market.

In regards to the reception
I arrived a little early so my room was not reay. That was fine as i was able to leave my bags in the lobby (they did not have a closed off room for luggage).

When i came back at 15:00, the hotel was closed (ive never seem a hotel close down). I had to come back. The clerk forgot to tell me that they close between lunch and 15:30. She mentioned it when i made my check in when thenroom.was ready at 1530. Not sure why they close for half the day....

In the room. Again, very old and not really clean. They had a small safe, only large enough for a passport and camera . Was bot able to put my tablet in it. I left my passport and keys but them found put that it was not working anyways....juat not perperly properly maintained. On the bright side, the bed , although old, was confortable.

Leisure Self

10/10

Exceptional

17 Apr 2022

Verified traveler

Bike Friendly

Great Stay. Arrived late; got clear instruction from Audrey on how to get the key. Allowed (thanks!) to keep the bicycle in the 1-bedroom apartment. Apt is clean and spacious. Highly recommended.

Self

10/10

Exceptional

08 Nov 2021

Miss C

Smooth and easy transaction

Friends_and_family Friends

8/10

Excellent

30 Sep 2020

Paul

Was on ok stay, just the WIFI needs to be improved.

Self

2/10

Poor

18 Dec 2019

Verified traveler

France problem with train make dificult to be in time 800 pm to you hotel. Was close and very frustrating thanks to a guest to help us to get in. We are aware from other people the same thing happening , that makes the existence poor.

Friends_and_family Partner

8/10

Excellent

01 Oct 2019

Verified traveler

I liked the way the property is set out, and the helpfulness of the staff.

Leisure Self

8/10

Excellent

29 Sep 2019

Deborah

I liked the spaciousness of the apartment, and it was very clean. We also enjoyed the breakfast. The location was good as well.
Was surprised that there were no towel racks or hooks in the bathroom.

Leisure Partner

6/10

Pleasant

26 Sep 2019

Verified traveler

Adonis was a pretty basic experience, but it was fine for one night and the location was perfect for exploring the old walled city. The room was a good size and had a little kitchen, which we didn't use. The bed was large enough but the mattress was very thin, making the bed pretty hard. Very nice breakfast, included in our price. Paid extra for parking, but they let us keep the car there well after checkout time while we went to exploring. Much appreciated.

Leisure Partner

8/10

Excellent

02 Aug 2019

Verified traveler

The appartment was very clean and tidy and overall in good condition. Breakfast was good. Only fault was lack of a kettle in the room unless you acquired one from reception, at a cost, i presume. Staff freindly and very helpful.
Close proximity to the old city a plus, with a short but ascending path to city gates.
Value for money really.

Leisure Family

6/10

Pleasant

12 Jul 2019

Verified traveler

The rooms are big, I had enough space for me and my kids. The things I did not like is the fact that the kitchen was not working properly (not able to cook), and there is no soap to wash the dishes (it has to be purchased at the front desk).

Leisure Family_with_children

8/10

Excellent

03 Jul 2019

brenda

Good apart hotel and very reasonably priced.

Hotel was great and accommodation was good. We had problems with rooms but solved by good attention by staff. Hotel a little out of village but no problems really as it was also very near medieval cite.

Partner

10/10

Exceptional

29 Jun 2019

Jeff R

Couldn't ask for more

Amazingly quiet and with even more amazing air conditioning! Excellent location. Great breakie, too! Clean, comfortable, with additional perqs!

8/10

Excellent

14 May 2019

Cathryn

Good location. Comfortable bed. Apartment was clean and had everything you needed for simple meal preparation. Fridge in kitchen handy for wine.

Leisure Partner

8/10

Excellent

05 Apr 2019

Verified traveler

Nice place for a longer stay

Nice place with a kitchenette and a slight view of La Cité. There is an outdoor area equipped with lounging chairs. It’s a short walk to get within the walls of La Cité and a bit of a long walk to the train station. There isn’t much directly near by.
The room was comfortable and spacious.
It was a bit noisy though like constant electrical humming and the vent in the bathroom.

4/10

Poor

01 Apr 2019

Verified traveler

The location of this apartment complex is excellent, 5 min from The Aude gate. But the staff (while friendly) were really incompetent. Forgot my wake up call, booked a taxi with a 15 euro markup. No cleaning staff during your stay and no washing fluid or wash cloth for kitchen. Really not great. It was cheap, but no extr thought of any kind for the guests.

Leisure Self

10/10

Exceptional

11 Feb 2019

Verified traveler

Pros: good price/quality ratio, kitchen, bathtub, air conditioning, location
Cons: -

Leisure Partner

8/10

Excellent

21 Jan 2019

Johan

The room was smoky. The town was nice but quiet.

Family

8/10

Excellent

13 Nov 2018

Michael

Great Location and Spacious but Sparse.

Fantastic quiet location near to river Aude and with lovely views to the, lit up at night, Carcassonne castle and with a Castle entrance nearby, although closed due to fallen tree on this occassion, but Barbican entrance, possibly an easier route, not too far away. Room was warm with aircon and reception friendly and efficient although €9.50 for breakfast wasn't too tempting. The main room was large, but lacking in furniture so felt strange with a lot of empty space - the sofa bed was comfortable to sleep in but terrible to sit on, thankfully the dining chairs were comfortable. The kitchen unit was small, but useful, but there were a few issues with the light bulb blown at the entrance and the light/fan hob hood switch also broken. The bathroom had a heater which worked well and the main room as well as bedroom had TVs, although it was not possible to set version original and one remote probably needed new batteries. Overall the room was good value for a 2 night stay, but with a little attention it could be special and somewhere where you would want to stay longer.

Family

8/10

Excellent

19 Oct 2018

Josip

Pros:
- Clean, very large room
- Location
- Price
- Some of the staff

Cons:
- The rest of the staff
- Reception work hours
- Kitchen cleaning kit has to be purchased
- No curtains on windows

10/10

Exceptional

10 Oct 2018

Appinhighlander

Units are individual studio apartments surrounding a central patio/walkway, lovely Continental-style breakfast available. Literally at the foot of the medieval walled-city of Carcassonne, one can walk up stairs to the lower curtain wall or around the city walls to the main gate/front entrance to Carcassonne in 15-20 minutes. An excellent restaurant named Le Jardin D'Ete can be found about 7-10 minutes walk from the Adonis Carcassonne, near the Medieval Bridge.

4/10

Poor

26 Sep 2018

Very basic

Very poor would not recommend this to anyone yes I will return
To Carcassonne but not to there

10/10

Exceptional

23 Sep 2018

Kevin

Lovely place. Friendly staff. Will definitely be back.

8/10

Excellent

21 Sep 2018

Duncan

Convenient to the medieval city

Nice and spacious. Comfortable with a useful kitchen. Convenient to the walled city. WiFi was good.

Partner

8/10

Excellent

07 Sep 2018

Alvaro

Best location Hotel in Carcassonne.

It was a very old building ( like a monastery) very typical of Carcassonne. Room, beth and bathroom very clean. Checking in without problem. Only two pillows for a double queen bed . Towels were very small and slim. Location is the best just across the street of the cité.

Family

4/10

Poor

07 Sep 2018

Michelle

Better choices to stay in Carcassonne

While the hotel is close to the walled fortress it is still away from from the main town. I would not stay here again but her rather closer to the town. We were in the last room down the hall and had no WiFi. The room was rather dusty and there was dirt on the bathroom floor. The “kitchenette” was lacking many items including a kettle and coffee maker.

On the plus side, the rooms are huge. We had a separate bedroom and living room. The place is a bit worn and dated but very spacious.

It is an easy walk uphill through the back gate of the walled fortress/Cité

There is a nice outdoor patio with lots of tables at the reception area and many people bring food and wine and eat out here.

Partner

8/10

Excellent

25 Aug 2018

Peter

Overnight in Carcassonne

Large room with equipped kitchen area. Bed was on the hard side, and extra pillows would have been appreciated. The castle is a terrific place to visit.

Partner

6/10

Pleasant

16 Aug 2018

Verified traveler

Recommend

Check in is awful. We had to line up and wait for 40 min to check in, cause they start at 3 pm. Overall, clean, quiet, convenient place, very good location, 3 min walk to Side, delicious breakfast (not include, pay additional).

Family

8/10

Excellent

03 Aug 2018

Karina

Even though it was a non smoking room you could still smell the old smoke. Location was great.

Family

10/10

Exceptional

29 Jul 2018

Carol

Great location

Excellent location for the centre of town (15 minute's walk) and the Cité (5minutes away). Spotlessly clean and comfy bed.

Partner

4/10

Poor

23 Jul 2018

David Anthony

A Poor Choice

One night here was enough. A poorly designed room layout made no sense and is inconvenient. A bathroom upstairs and a toilet downstairs, which had no hand washing facility is just one example. Low quality furnishings and haphazard fixtures and fittings means that this hotel does not deserve a 3 star rating and needs a large investment to improve its quality.

Family

2/10

Poor

13 Jul 2018

Cherie

Very rude and unaccomodating. We needed to change our reservation by one day and they would not allow under any condition and charged us the full amount.

6/10

Pleasant

17 Jun 2018

Shayne

Steps, steps, steps and a room too stuffy left me sleepless in Carcassone. The stairs up to the enter reception then down onto a terrace and down again to the walkway to my room get annoying when you have lots of heavy luggage. Lucky my room was in the ground floor or then I really would have been grumpy. My room was of a generous size and clean and tidy but the bathroom only had a hand held shower nozzle in a bathtub and this was a diss appointment, but the biggest let down was a joy and stuff room with no aircon and I was left sleepless on my final night. Could be a lot better

6/10

Pleasant

16 Jun 2018

Rosemary

Great location for visiting the medieval city. Booked for three people, only two mugs and we had to ask where the extra towels were to be found. No kettle and the electric hob extremely slow, if staying for more than one night the lack of kitchen equipment would be a problem. The room was very basic, beds not particularly comfortable but clean. Breakfast was very expensive so we chose not to having compared with local places. The list of instructions regarding the condition and cleanliness in which the appartment was to be left was quite alarming! It suited us for one night because of it's location.
I do feel that when booking through hotels.com I am often allocated the least pleasing room, over the garage entrance as in this case, on the main road or by the elevators, Are you aware of this?

Friends

8/10

Excellent

07 Jun 2018

Verified traveler

Excellent location to citadel 5-10 mins walk to old city center nice lobby nice out door seating area and parking friendly reception staff especially the young girl who was bubby and engaging studio apt basic but functional with a/c bathrooms need a little attention hand held shower head putting a bracket on wall to hold shower would make a.diffrence only real down side is the beds mattress harder and more solid than the medieval fortress be aware if flying from Glasgow reception is closed.between 12-3 Glasgow flight lands at 1145 transfer shuttle will.get u there for.12.30 but u won't be able to get.in to the building u require a code.which ull get.at 3 3.30 when u check in so u can be stuck out side in any weather easy solution would be to give these guest code.in advance.and at least they can sit in reception or out side get a drink or use the facilities if they've been traveling for a.while all in all for what we paid it covered all the bases especially location for a 4 day stay

10/10

Exceptional

31 May 2018

Lindsey

Perfect location for the old town

Right at the foot of the incline to the medieval village the position is excellent. As you reach the entrance you see the brightly coloured yellow concentric circles at a perfect angle. Room was basic but adequate but for the price it was excellent value.
The young lady at reception was extremely helpful and her English was impeccable.

Partner

8/10

Excellent

30 May 2018

George

Adonis Carcassonne

Unit was very roomy. Layout unusual with toilet on main floor and bedroom on second. Uphill but walking distance to La Cite.

8/10

Excellent

06 May 2018

Navy Captain

strategically situated to vist the City, ten minute walk to the back door. laced walking shoes recommended. À convenience store 2 minutes down the street.

8/10

Excellent

26 Apr 2018

Ros

Deceptively spacious

An unusual looking building, fairly austere from the outside, but concealing an excellent facility with some of the the most spacious apartments you will come across. Also it is very close to the castle, within a short walk to a back door into the Cite and all it beholds.

8/10

Excellent

10 Apr 2018

Daniel

I have stayed at this hotel previously and I use it because it offers a measure of comfort and proximity with the Cité for a fair price

8/10

Excellent

04 Mar 2018

June

Beautiful Carcassonne!

It was a great weekend. The hotel Adonis did exactly what it said on the tin. Great location providing you don’t need the train station, but great for the old and new city. Reception was very helpful and helped printing off boarding passes and calling a taxi . Probably the only down side was folks seemed to smoke just outside the entrance to the back and the front and as we were on the ground floor the smoke smell filtered through. But all in all great weekend!

Partner

8/10

Excellent

28 Jan 2018

Mark

Great location, very practical. Excellent price.

Partner

10/10

Exceptional

03 Jan 2018

Katya

Nice stay near old town

Good place to explore Carcassonne, close to the old town. Reception is open certiain hours in the morning and afternoon only but that was not a problem for our stay.
We got a flat with separate bedroom which was nice. Facing the street which can be noisy when cars go by but not many do in the night so all fine.
There was a kitchen box which lets you make quick things like tea, coffee, salads, etc. Just have in mind that if you want to use the kitchen, you need to purchase a kitchen kit from reception (5 EUR) with sponge, washing up liquid, etc. (or bring / buy from a shop) as you have to clean the kitchen box before leaving, otherwise there is a 25 EUR cleaning fee.
Staff was polite and helpful. I would recommend for a stay in Carcassonne.

Partner

6/10

Pleasant

24 Nov 2017

Holly

Lacklustre place to stay

Advertised as a hotel/residence, definitely not a hotel and the facilities in the room left a lot to be desired for a self catering holiday.
Room did not have a kettle only a 5 litre saucepan and 2 barely working hotplates, boiling water for a cup of tea or coffee took forever. Cooking facilities consisted of abovementioned saucepan and a beaten up frying pan a wooden spoon but nothing to get anything out of the frying pan with.
Staff were indifferent to say the least, one removed my washing from the dryer to do her own which was totally inappropriate as laundry facilities were only available during the limited reception hours and as she lived in could have done hers at any time.
Also had a problem with the room heating system and after several attempts to have someone help me for 2 days, ended up managing to get it working by myself. All in all, not the happiest of stays and would not recommend the Adonis Carcassonne to anyone who is planning more than an overnight stay.

10/10

Exceptional

16 Nov 2017

Deborah

Great Location

This apartment was amazing value for money. The location was fantastic for a visit to Carcassonne. The staff were very friendly and helpful and the room was clean and comfortable.

Partner

8/10

Excellent

13 Oct 2017

Sharon

Hotel was great. Fantastic position for visiting medieval city. Plenty of room and quite comfortable. We had 4 nights paid in advance but our room was not serviced at all. No clean towels were brought in and the kitchen tidy was not emptied during our stay

Partner

8/10

Excellent

09 Oct 2017

Dmitrij

Great option

Great experience overall. Location is top notch - 10 minutes walk from the Citadel and roughly 16 minutes from the city centre. Our room was great and the only two things that we missed was the electric kettle (I mean...it's 10EUR to buy one, common guys) and the total absence of wifi. The latter one is especially annoying this day and age but having the general poor GSM connection in the city/region in mind it was hard to stay connected.

Partner

8/10

Excellent

26 Sep 2017

good quiet location but near to all you want

good short stay ,quiet but clean and tidy apartment

8/10

Excellent

04 Sep 2017

Verified traveler

Great location just by the old city wall and good value. Recommended.

2/10

Poor

18 Jun 2017

Leigh

Unfriendly staff and odd lobby hours

Behind the desk, you find staff complaining about the guests. The hotel lobby is closed many times when you will need it. Perhaps to drop off luggage, to get a cup of coffee before an early train or a late arrival. The guests are considered an inconvenience to the staff. How peaceful it would be with no guests, lost to the fact that there is no business without guests. The rooms are OK, but beds are uncomfortable. The town is lovely though expect more of this treatment. I went to get a cup of coffee. When I spoke in English, they told me they were closed. I was switching to my basic French when I was shooed out of a bustling restaurant. As I sat outside with my group, she came out to the square to offer beverages. Don't expect to feel welcome, in some places. Sans clue where their income originates.

Family

8/10

Excellent

22 May 2017

michael

Everything was fine other than the room had a bit of an odor - possibly coming from the plumbing.

8/10

Excellent

17 May 2017

Jen

Friendly Staff, nice apt, good location/breakfast

Staff at check in was friendly and helpful. We settled in to room (actually an apartment) then walked the short distance to the Old City of Carcassonne. The hotel was well situated for that. The Old City was a pleasant surprise, quite alive not like a museum that closes at night. THere were restaurants and shops open with a lovely atmosphere in a beautiful setting. We ate our nice breakfast (paid separately) on the patio.

10/10

Exceptional

12 May 2017

Charles

Carcassone

We just went for one day to visit the castle. The hotel is on walking distance to the castle. It is a very nice, we got a suite, big, clean and confortable. The only downsides were no wifi in the rooms only in the lobby and the patio, the tv in the bedroom was not connected, there was not outlet bear to it. The tv in the living room had French language only but overall the hotel and room was super nice

Family

6/10

Pleasant

12 Sep 2016

bob

Well positioned

Nice convenient location ideal for a short break.good for small families & self catering breaks

6/10

Pleasant

25 Aug 2016

Ray

Clean but spartan.

Hotel close to walled city. Short walk but a steep climb requiring some fitness. Clean but minimal comforts. However frig and microwave work well and staff are friendly and helpful. No nearby shops to speak of.

6/10

Pleasant

30 Jul 2016

beth

Good location, basic amenities but a bit Spartan. It met our needs however and I would probably stay here again.

8/10

Excellent

29 Jul 2016

Jacqueline

Good Location Accommodation

Stayed for two nights, two adults and two children. Rooms are basic but spacious and having a small kitchenette with a fridge is very useful. It's within easy walking distance to the old city and the Castle, that's well worth a visit.

Family

4/10

Poor

17 Jul 2016

ANTHONY

Great location to get to the Castle

The staff weren't friendly,they thought they were doing you a favour for helping you,the room was very basic and you need a map to get to it.

Partner

10/10

Exceptional

30 Jun 2016

grandparents

Great accommodations near Cité

Clean and good for 2 of us plus 2 7 yr olds. Well airconditioned pretty Helpful staff. Nice breakfast

8/10

Excellent

25 Jun 2016

broome

Nice stop over

Basic,clean,friendly staff,nice breakfast,great for a stop over on a long journey

8/10

Excellent

11 Jun 2016

Verified traveler

Excellent value-for-money at foot of Citadelle

2nd stay, this time in studio apartment. Furniture and crockery quite basic but everything works and wifi is very good for work. Breakfast available but didn't try it because I had a kitchenette. Lovely courtyard where guests can lounge and sip drinks, and within walking distance of everything. Easy free parking on the street but the complex also has an underground car park.

6/10

Pleasant

01 Jun 2016

Robert

Disappointing

Disappointed with duplex apartment a bit sad looking and soleless

Partner

8/10

Excellent

18 May 2016

Verified traveler

Great value for money apartment

Booked a studio but got a whole apartment to myself. Huge space. The sofa-bed would however be tight for 4 people to sit on. Very basic furniture but in good condition. Excellent location and easy to find despite the one-way street system. Close to river for walks and jogging. Did not try the breakfast because of available kitchenette. Great inner courtyard and easy access from street through separate doors (with code) as well as reception.

6/10

Pleasant

10 May 2016

hoybee

Would be DANGEROUS during an emergency exit!

Good: Just a few minutes walk to the old town/ castle which is one of the most interesting things to do in Carcassone. The room was spacious and clean. We did not use the kitchen so I can't comment on that.
Bad : Finding our room was somewhat of a challenge. You go into a wing that has some doors with numbers on them. There are othe doors with nothing at all on them. You open one of these to find a dark hallway with other doors. It's all very confusing. When we walked out,of our room, the hall light would not come on until you were about half way down the hall. Once through the door at the end of your hall, you were in an area with some marked and unmarked doors. In an emergency, this could be DANGEROUS! You have no idea where the exit is. This would never pass safety standards in the States. For this reason, I could Not recommend this hotel.

6/10

Pleasant

12 Apr 2016

Cooee

Location and staff great but facilities not so.

Great location just outside the city walls. Quiet at night and an easy walk from the airport bus.Spotlessly clean and a modern fresh feel to the room. It was studio with a small cooker and fridge but no cutlery, no kettle to make a drink, one plate, The bed had the smallest, flatest pillows ever and was very noisy!

When you left the room the emergency lighting was not working so you had to walk down a pitch black corridor.
That said there was loads of hot water, clean towels and free shower gel. No hair dryer.

Oh and the WIFI did not work. Most of the time it was switched off then when it was on it was so slow that connection took forever.

The staff were lovely. Charming and tried to help.

8/10

Excellent

04 Apr 2016

Margaret

Good value hotel

Great location, helpful staff, value room

Family

6/10

Pleasant

12 Feb 2016

Christopher

Clean, basic and well located

Quick 3 day trip with the girlfriend.
Room was big and clean but sparse.
Very basic but priced accordingly. Friendly staff were helpful and welcoming
Only one issue, there is no shower attachment on the wall so had to hold the shower over my head when showering. Not a big issue but a bit annoying.

Partner

8/10

Excellent

16 Jan 2016

Kix

Castle door steps...

Great place, kissing distance to the castle!
We got a family room with a kitchenette & it was considerably larger then I'd expected compared to a lot of places we'd stayed in France.
I would have gave 5 stars however the extremely small Jacuzzi wasn't working properly and was cold.
Outside that great place and friendly staff.

8/10

Excellent

04 Dec 2015

amanda

Great deal in a great location

Good hotel in fantastic location. Nice staff, spacious room, 5 min walk from old city wall AND a view of the old city from the room. Great place for the price!

Partner

8/10

Excellent

18 Nov 2015

Allan

Hotel review - Carcassonne

Close to the old city - great! Room too hot on arrival - open all windows! Had to seek Tea/coffee eqpt. No jug to boil water, until supplied with a coffee machine - readily supplied on asking. No utensil cleaning gear supplied. Good off street parking zone. Usual European problem of 2 x Single beds to make a double - need to be locked together!

Partner

8/10

Excellent

27 Oct 2015

David

I found the hotel to be basic but in most other respects perfect. It was very close to the castle and a very pleasant river walk. Restaurants were within reasonable proximity and there were lovely riverside parks adjacent to the hotel. All in all I had a very pleasant stay.

6/10

Pleasant

19 Oct 2015

Verified traveler

Unloved.

Room cavernous but unbelievably sparsely furnished - just a broken sofa bed too dangerous to sit on. Kitchen totally ill equipped - all on shelves so high we couldn't reach any crockery, the only saucepan, microwave. Cutlery filthy. Luckily we had picnic gear and a kettle with us.

Family

8/10

Excellent

01 Oct 2015

Ryan

good

like this hotel for location to the main fortress and comfort but big note: closes from 12 to 3 so can't check in or even have your luggage stored while waiting. Taxis are hard to come by and train station doesn't have lockers.

Otherwise room was very spacious and comfortable. Front desk was very friendly.

Partner

8/10

Excellent

29 Sep 2015

Andreia

Amazing Hotel! The only thing that failed, were the hours of check-in, why start the 3:00 pm and we had to walk with the bags from the 12:00, because the hotel was closed,and nobody answer the bell. In reception,nobody told us the Jacuzi and the breakfast,but we forgot this when we saw the room.

Partner

8/10

Excellent

21 Sep 2015

Janine

Clean but basic hotel in excellent location

We had apartment rooms which were spacious but very sparsely furnished and equipped - sink (but no washing up liquids or cloths, for example), a few pans, microwave. The toilet, irritatingly, was downstairs with no washbasin, so you had to trek upstairs to the bathroom to wash your hands afterwards. No daily cleaner, so not like a hotel. The shower was not attached to the wall. Breakfast costs 9 Euros extra - so we just went to the bakers instead.

On the plus side, it was MUCH cheaper than other hotels close by, had a superb location at the foot of the Citadel, a nice outside area to sit in, and the staff were friendly and helpful. So as long as you are happy with a clean basic place to sleep it's just fine, and outstanding value for money. We found free parking on the road outside every time, no problem.

NB: Be careful with dates when checking in! Key-cards are automated and the desk is NOT MANNED AFTER 10pm (or during lunch hours!). We got in late on our last night and found our room keys had stopped working, and had to beg help off French guests to make the phone call to drag a staff member out of bed.

4/10

Poor

27 Aug 2015

Kevin

Clean room that is overpriced and underfurnished.

overpriced, underfurnished room. It was clean and acceptable, but the downstairs shared space in our room was laughably bad -- small, cheap furniture that was uncomfortable. Decorations were literally a poster tacked to the wall.

Family