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Hotel Le Donjon - Coeur de la Cite Medievale

Carcassonne · France

Rue Du Comte Roger, 2View location

9.0/10Excellent1,003 Reviews
Cleanliness9.2/109.2
Service9.4/109.4
Comfort8.8/108.8
Condition8.8/108.8
Location10.0/1010.0
Neighborhood10.0/1010.0
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Le Donjon - Coeur de la Cite Medievale

Located right in the heart of Carcassonne's medieval citadel, the hotel's 43 rooms are spread over two buildings. Guests are greeted by a warm welcome and provided with excellent service by a staff attentive to each client's needs and comfort.

The Best Western Plus Hotel Le Donjon is made up of two different buildings, Le Donjon and Le Clos Trencavel. Our hotel has a restaurant and lounge, four conference rooms which will accommodate up to 100 guests, business services and a reception area with a television and reading lounge.

Our guest rooms are equipped with television, telephone with dataports and Wi-Fi access, coffee/tea maker, hairdryer, air-conditioning, and room service. Elevators are available for your use in Le Donjon. Enjoy your stay.

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With a stay at Hôtel Le Donjon - Coeur de la Cité Médiévale, you'll be centrally located in Carcassonne, steps from Aude Gate and School Museum. This hotel is 0.1 mi (0.1 km) from Narbonnaise Gate and 0.4 mi (0.6 km) from Château Comtal.

Make yourself at home in one of the 43 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until anytime
Check-out until 11:30 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators Noise-free rooms not guaranteed Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Minimum Spring Break check-in age is 18 years old
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher and a smoke detector
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Property Registration Number FR39326379401
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
    • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
    • Pet fee: EUR 15 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

    Spanish

Nearby attractions

Historic Fortified City of Carcassonne 0.1 km / 0.1 mi
Museum of Chivalry, Arms & Archery 0.1 km / 0.1 mi
Aude Gate 0.1 km / 0.1 mi
School Museum 0.2 km / 0.1 mi
Basilica of St. Nazaire and St. Celse 0.2 km / 0.1 mi
Narbonnaise Gate 0.2 km / 0.1 mi
Château Comtal 0.2 km / 0.1 mi
Theatre Jean Deschamps 0.3 km / 0.2 mi
Chapeau Rouge 0.6 km / 0.3 mi
Museum of the Middle Ages 0.7 km / 0.4 mi
Old Bridge 0.7 km / 0.5 mi
Pont-Neuf de Carcassonne 0.9 km / 0.6 mi
Raymond Chesa Leisure Park 1 km / 0.6 mi
Centre de Congrès Le Dôme 1.1 km / 0.7 mi
Museum of Fine Arts 1.4 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2008
  • Total number of rooms: 43
  • Number of floors (main building): 3
  • Annexe (s): 1
  • Number of floors (annexe): 2
  • Double rooms: 31
  • Junior suites: 6
  • Suites: 6
  • hotel
  • American Express
  • JCB
  • Diners Club
Show 44 more facilities & services
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Beach
  • Golf course
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverageExtra charge
  • Wi-fiExtra charge
  • Secure parkingExtra charge
  • Valet parkingExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Medical serviceExtra charge
  • Multilingual staffExtra charge
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Cloakroom
  • Lift accessExtra charge
  • Garden
  • Newspapers
  • Luggage room
  • Clothes dryer
  • BarExtra charge
  • Restaurant: 1
  • Non-smoking area
  • Banquet hallExtra charge
  • Air conditioning in Restaurant
  • Breakfast room
  • Conference room: 1
  • Meeting room
  • Business centreExtra charge
  • TV lounge
  • MassageExtra charge
  • Breakfast buffet
  • Non-smoking establishment
  • GolfExtra charge
  • TennisExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM GARDEN VIEWFAMILY ROOM • GARDEN VIEWFAM.GV

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    FAMILY ROOM GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 20 m²DBL.ST-1
    DOUBLE STANDARDPhoto unavailable4 photos

    Hotel Le Donjon - Coeur de la Cite Medievale

    DOUBLE STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Room amenities

    • Individually adjustable air conditioning
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Safe
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • Alarm clock

    Facilities with extra charge

    • Minibar
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIORTRIPLE • SUPERIORTPL.SU-1

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    TRIPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIOR • 1 Bedroom • 25 m²DBT.SU
    Double or Twin SUPERIORPhoto unavailable9 photos

    Hotel Le Donjon - Coeur de la Cite Medievale

    Double or Twin SUPERIOR

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Minibar
    • Individually adjustable air conditioning
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • Alarm clock

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-2

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIORTRIPLE • SUPERIOR • 1 Bedroom • 23 m²TPL.SU
    TRIPLE SUPERIORPhoto unavailable5 photos

    Hotel Le Donjon - Coeur de la Cite Medievale

    TRIPLE SUPERIOR

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    Double bed 131-150 width, Single bed 80-130 width, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.SU

    Room amenities

    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Minibar
    • Individually adjustable air conditioning
    • Safe
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • Alarm clock
    • Desk
    • Soundproof room
    • Housekeeping

    Facilities with extra charge

    • Tea and coffee making facilities
    • Smoke detector

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSIC • 1 BedroomDBL.AS
    DOUBLE CLASSICPhoto unavailable1 photo

    Hotel Le Donjon - Coeur de la Cite Medievale

    DOUBLE CLASSIC

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS

    Room amenities

    • Internet access
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Individually adjustable air conditioning
    • Safe
    • Wake-up service
    • Cot on demand
    • Alarm clock

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM QUEEN SIZE BEDFAMILY ROOM • QUEEN SIZE BEDFAM.QN

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    FAMILY ROOM QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CAPACITY 2Room • CAPACITY 2ROO.C2

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    Room CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CLASSICDouble or Twin • CLASSIC • 1 Bedroom • 23 m²DBT.AS
    Double or Twin CLASSICPhoto unavailable6 photos

    Hotel Le Donjon - Coeur de la Cite Medievale

    Double or Twin CLASSIC

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.AS

    Room amenities

    • Alarm clock
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Individually adjustable air conditioning
    • Minibar
    • Internet access
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel Le Donjon - Coeur de la Cite Medievale

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Le Donjon - Coeur de la Cite Medievale

9.0
Excellent
1,003 Reviews
Cleanliness
9.2 /10
Service
9.4 /10
Comfort
8.8 /10
Condition
8.8 /10
Location
10.0 /10
Neighborhood
10.0 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
28 Jul 2026
Patricia Guadalupe
Excelente ubicación en el interior de la ciudad antigua
10/10
Exceptional
16 Jul 2026
Marc
Was a great experience, friendly staff, nice accommodations and parking/luggage service
Friends_and_family Friends
10/10
Exceptional
16 Jul 2026
Jean-Luc
Very nice hotel located in the center of the cité of Carcassonne. Very nice and helpful staff. Comfortable room. The valet service was very convenient. Great overall experience.
Partner
10/10
Exceptional
11 Jul 2026
neil
The medieval city is a must do and this is one of the 2 hotels within it
Friends
10/10
Exceptional
11 Jul 2026
John Olav
Long and hot walk from parking😅
Partner
10/10
Exceptional
11 Jul 2026
frederick william
This is an excellent 3 star hotel perfectly located in the old section of Dijon. They only have 6 parking spaces, so reserve directly with the hotel in advance. Unfortunately I reserved through a booking service and the hotel was not aware of my request for reserved spot. The rooms on the 2nd and 3rd floor are best with balconies. All but 3 of the 4th floor rooms have limited sight (6' off the floor) windows. Self serve beverages in the lobby was a real plus. Amenties and services are 3 star hotel level. Breakfast was complete. Room was clean and large. Good bed.
Partner
10/10
Exceptional
10 Jul 2026
Alex
Wonderful hotel , ideally located for the ancient city

Very friendly and helpful staff
8/10
Excellent
07 Jul 2026
Elodie
Hôtel très bien situé dans la cité de Carcassonne. Service voiturier très apprécié quand on arrive en voiture. Nous avons séjourné en famille à trois. La chambre comportait deux espaces de nuit distincts. Elle était propre mais mériterait d’être modernisée (moquette au sol et salle de bain un peu vétuste). De l’eau filtrée ou en bouteille aurait été plus appréciée que de l’eau du robinet dans une carafe.Le petit déjeuner est bon avec des produits variés. Le personnel est sympathique dans l’ensemble.
10/10
Exceptional
02 Jul 2026
Tony
Great place to stay in the centre of Carcassonne. Transfer back from and to car park was smooth and actually quite fun. The garden courtyard is a great place to cool off, have a drink or have breakfast. It was essential for us as we had our dog with us. Rooms are good but ours was very small. Great partner restaurant next door. Room quite soundproof from the partying going on nearby. Air con was a blessing. It's a quick stroll to everything Carcassonne has to offer.
Partner
10/10
Exceptional
28 Jun 2026
Yulia
Excellent location, attentive stuff, delicious breakfast
Family
10/10
Exceptional
27 Jun 2026
Michael
The staff were helpful and able to help us in our native language get checked in and situated, especially using the parking facility outside the gates. The hotel has both historic and modern touches and is very comfortable and centrally located in the citadel.
Partner
10/10
Exceptional
23 Jun 2026
Serge
The place is very charming and romantic, food around is great and diverse !
Partner
10/10
Exceptional
23 Jun 2026
Linda
This hotel is in an excellent area for visiting Carcassonne. Breakfast is plentiful and sets you up for the day. The staff are friendly and helpful. Air conditioned room is essential for the hot temperatures. I would certainly recommend this hotel to anyone.
Friends
8/10
Excellent
22 Jun 2026
Marissa
The property was very well located and staff was helpful and kind! Check-in and check out were both very easy. Our room was rather dated and could use a deep clean, but it was generally clean overall and the view of the castle was amazing. Breakfast was good. Air conditioning worked well!
Partner
10/10
Exceptional
14 Jun 2026
Yuliya
Lovely hotel, in a perfect location in the medieval city. Staff are pleasant and helpful. Breakfast was very good, more like a brunch, with quite a few options. Be aware that you can take a cab to the welcome location and then hotel staff will drive you and your luggage to the actual hotel. I only wish my room had a better view, but I ended up spending most of my time walking around and not in the room. Will gladly stay there again. Merci beaucoup to all the staff!
Self
10/10
Exceptional
11 Jun 2026
Andrew
So well located within the walls of the medieval citadel. While parking was off site, the attendant drove me an my luggage to the hotel - in a tiny electric car made necessary by the very narrow streets in the citadel
Self
10/10
Exceptional
10 Jun 2026
Stefano
Over all a lovely stay
Partner
10/10
Exceptional
07 Jun 2026
Ernie
Staff were friendly and helpful. Room was very clean with fresh paint. Property had air conditioning and an elevator @
Self
10/10
Exceptional
03 Jun 2026
Michael
Three reasons: Location, location, location
Family
8/10
Excellent
01 Jun 2026
MARIA DE FÁTIMA
Muito bem localizado. Poderia ter mais claro nas informações horários de funcionamento do suporte no estacionamento para as bagagens.
Friends_and_family Friends
10/10
Exceptional
31 May 2026
Hein
Shower head mount was missing for vertical bar to raise/lower shower head. Staff will have it fixed.
Partner
8/10
Excellent
31 May 2026
Todd
The hotel is in a great location. Parking just outside the walls with someone to shuttle our bags. It was a nice place but the front desk people were not helpful. We asked about restaurants and they seemed confused about actually recommending one. They also didn’t want to call and make a reservation for us. When asked about surrounding wineries the one desk guy actually said he had no “knowledge of anything outside the Cité.” Breakfast staff were grouchy both mornings. Bed was extremely hard with tiny flat pillows. We joked they were trying to give us a taste of Medieval times. The room was nice though with a cute patio— with hard metal chairs :).
Partner
10/10
Exceptional
26 May 2026
Mark
The breakfast was great and it was in a space across the street from the hotel yet it had a great view of the valley with a wonderfully laid out breakfast with multiple choices
Partner
10/10
Exceptional
25 May 2026
James
Accommodations and staff were awesome!
10/10
Exceptional
22 May 2026
robert
Don’t take my word for it. Just visit this incredible piece of history and stay at the great hotel.
Friends_and_family Family
10/10
Exceptional
22 May 2026
John
Ideal Hotel for Exploring Carcassonne. Located within the ancient walls, the hotel offers a wonderful opportunity to inhabit the medieval city, at least for a short while. Good dining venues are only a few steps away. Convenient check-in and baggage assistance. Good Breakfast.
Self
8/10
Excellent
21 May 2026
Elaine
The room seemed very dark and at least one of the curtains were broken.
One of the female staff at breakfast could be rather abrupt. All the other staff were most helpful and friendly.
Self
10/10
Exceptional
15 May 2026
Rejean
Everything was just perfect

Nothing more to add
10/10
Exceptional
12 May 2026
Stephen
Incredible hotel in amazing location with beautiful gardens and courtyard. Lovely breakfast and convenient parking. Rooms a little tired otherwise perfect and would definitely recommend and return.
Friends_and_family Family
10/10
Exceptional
11 May 2026
Darren
Great location in the old city. Very quiet at night. Lots of restaurant options.
Partner
8/10
Excellent
11 May 2026
Reseny
The hotel is located inside the beautiful Coeur de la Cite Medieval. Make sure to pack light as there is no taxi to take you to the hotel. The taxi can only take you up to the entrance of the old city. It's a bit of an uphill and cobble stone pathway. No car allowed inside the old city. The breakfast was good. They serve the best/excellent croissant I had in my entire trip in France.
Partner
8/10
Excellent
10 May 2026
Benjamin
The hotel is very nice although I would say that the bathroom could do with some modernisation eg a fan and a better shower. Location is wonderful and we thoroughly enjoyed our time there.
Partner
10/10
Exceptional
08 May 2026
Alana
We had an amazing time at Hotel Le Donjon!
We got a taxi from Carcassonne airport to the city gates and then walked to the hotel from there as the city centre is car free. The staff were immediately incredibly welcoming and our room was ready early so we could drop our bags off straight away. The hotel is the perfect location for exploring Carcassonne as it really is right in the heart of it, with shops, cafes and restaurants as well as the entrance the the castle itself on the hotel doorstep.
We stayed in a family suite which was perfect for our family of four, with our 10 and 6 year old. There were two separate beds for the kids which we found really handy as many places only offer a sofa bed for children to share.
The hotel has a lovely courtyard garden with tables and chairs which made a perfect quiet space when we needed a break from exploring.
The breakfast was delicious and again the staff were friendly and welcoming. 3 out of 4 of us are vegetarian and there was lots of range for us all to enjoy - fussy kids included!
On the day we left, we checked out but were able to leave our bags with reception for a couple of hours until our shuttle to our next stop. They also were very helpful recommending a suitable supermarket for us to stop at for supplies later that day.
Friends_and_family Family
10/10
Exceptional
07 May 2026
Jon
Ideally situated in the heart of La Cité, really friendly and helpful staff.
Friends_and_family Friends
10/10
Exceptional
07 May 2026
Julia
Loved this hotel! In the middle of the medival city, steps from the Chateau! The car park with shuttle services was fabulous! Breakfast was great! The staff was very helpful and kind! Overall, a great stay!
Partner
10/10
Exceptional
05 May 2026
Julia
We enjoyed everything about this property! Inside the walls, walkable to everything, great breakfast.! The staff were above and beyond!
Partner
8/10
Excellent
03 May 2026
Giancarlo
Fine
Partner
10/10
Exceptional
30 Apr 2026
Yvonne Darlene
Breakfast was exceptional. Staff were great and very helpful. Would recommend this hotel to anyone visiting Carcassonne. It has Ann exceptional location in the cite for exploring Carcassonne.
6/10
Pleasant
22 Apr 2026
Paul
Everything was 😃 👍 great, EXCEPT we were told the air-conditioning and fans were turned off for God knows why. Spent a hot humid night.
Family
10/10
Exceptional
19 Apr 2026
Holly
This was a fantastic hotel! So happy we booked here. The staff were all super friendly and helpful. Good communication re: parking. Such a magical location to explore.
Partner
10/10
Exceptional
14 Apr 2026
Stuart
Really good all round
Partner
10/10
Exceptional
13 Apr 2026
Timothy
Great breakfast, clean and comfortable room, lovely staff, central location within the medieval city which is completely pedestrianised. Pack light as you will be carrying your luggage from outside the city walls.
Friends_and_family Friends
10/10
Exceptional
10 Apr 2026
matt
The breakfast was much more diverse than expected. The staff was spectacular . We plan to come again.
Partner
10/10
Exceptional
09 Apr 2026
Ann
Great hotel right in the middle of the medieval city.
Self
6/10
Pleasant
08 Apr 2026
Maria Luvia
Good location and really good breakfast. However, bedroom was not in a good condition (humidity and mold), some maintenance is needed. It is usually very windy and the noise of the window’s wooden shutters banging didn’t allow us to sleep well.
We were planning to spend another night there on our way back from our road trip, but given the issues with the bedroom, we cancelled it as we wanted to have a good rest.
Family_with_children
10/10
Exceptional
05 Apr 2026
Cyril
Parking très pratique et facilite l’accès à l’hôtel. L’hôtel est idéalement placé dans la cite médiévale et offre tout le confort d’un 4*. Le petit déjeuner est un peu cher mais il y a une grande diversité de produits.
Friends_and_family Family
8/10
Excellent
04 Apr 2026
Adrian
Breakfast was decent.
Family_with_children
10/10
Exceptional
03 Apr 2026
Mioara
Great place to stay
Self
10/10
Exceptional
02 Apr 2026
Stephanie
Parking was easy and gave a lovely short walk to the hotel inside the castle gates. The lot felt very secure. Our room was clean, beds were very comfy, and breakfast was delicious (best baguette and lots of variety).
10/10
Exceptional
01 Apr 2026
Lynae
We loved the medieval elements of the lobby and the views out of our room overlooking the garden. The staff was wonderful - kudos to Maxim our porter and the friendly young lady at the desk - both were so helpful and welcoming. Our stay was lovely and relaxing - we especially liked walking the quiet streets at night.
10/10
Exceptional
01 Apr 2026
Paul
One of very few places to stay in the walled town. For those walking from the railway station, it's the first place you get to when entering through the city walls.
Friends_and_family Friends
10/10
Exceptional
28 Mar 2026
Andrew
-
Partner
10/10
Exceptional
24 Mar 2026
Sarah
We loved our stay at the Donjon! The location is very convenient to all of the sites. The staff were also very welcoming and helpful. Wish we could have stayed longer!
10/10
Exceptional
16 Mar 2026
Susan
Beautiful hotel with a fantastic location.
Self
10/10
Exceptional
12 Mar 2026
Paul
We didn't use the facilities
Partner
10/10
Exceptional
31 Jan 2026
Denis
5 stars all around.
Partner
10/10
Exceptional
24 Jan 2026
Christopher
An absolutely magical stay.

The location is incredible, like something out of a fairy tale. Staff were warm, friendly, polite and welcoming. Room was spacious and clean. Breakfasts were excellent.

I went in winter so the old city was quiet at night, but there were still a couple of great restaurants open, and walking the citadel after dark with nobody around is a breathtaking experience.

Can't wait to return!
Self
8/10
Excellent
23 Jan 2026
Edward
Charming place. Staff were very helpful. This is located in the fort and you need a shuttle car to get in. Stairs are dark and room is small but clean. We also bought breakfast before our exploration. Breakfast was adequate but very fresh and tasty. Carcasonne is a must visit place for us. Rooms are good for sleep but don’t expect much amenities due to its age.
Leisure Family
10/10
Exceptional
12 Jan 2026
Hans Joerg
Great location.
Leisure Partner
10/10
Exceptional
08 Jan 2026
Caroline
Quel bel endroit! Idéal pour se plonger dans l'ambiance médiévale !
Leisure Family
8/10
Excellent
01 Jan 2026
Axel
Beautiful place, suite and excellent service
Friends_and_family Family
10/10
Exceptional
28 Dec 2025
Jean philippe
OUI
Partner
10/10
Exceptional
21 Dec 2025
Daniel
Beautiful hotel in a fantastic location. Friendly staff, great breakfast. We will be back.
Partner
10/10
Exceptional
17 Dec 2025
Maria
First of all, my husband & I fell in love with Carcassonne, this hotel, and the staff (Jean, Stephen and Tiffany) who were friendly and helpful. We were excited to be staying inside the castle walls. The room was clean, spacious, quiet, and facing the castle walls. The inside of the hotel had an Old World feeling, warm, and decorated for Christmas. In short, it was lovely!

We took a taxi from the train station. The driver said it was forbidden for him to enter the city walls so he dropped us off at a parking lot where he instructed us to push a call button for the hotel driver to get us. Sure enough in a few minutes a driver picked us up (free ride).
Partner
10/10
Exceptional
07 Dec 2025
Jackie
despite being the middle of winter, the staff were attentive and the location was lovely, very Christmassy. Room was great.
8/10
Excellent
06 Dec 2025
Rina
Room was clean and spacious. Finding this hotel is a bit challenging as the gps put us on an alleyand you cant get to the hotel with our own car . I climbed up 3 flights of stairs, got into the rampants and had to ask people where this hotel is. We finally found it. Gave the location to my husband (in the car). The hotel then sends someone to guide my husband to the parking lot. The guide then put all our luggages in his little carand drive them up to the hotel. Other than this, it was a pleasant stay.
Leisure Family
6/10
Pleasant
06 Dec 2025
Begoña
El hotel está tremendamente anticuado, el cuarto de baño como el de una pensión, el mobiliario, las puertas, todo en general viejo y con muy poca categoría. El personal si es muy amable y el enclave estupendo
Partner
10/10
Exceptional
28 Nov 2025
Jane
A Wonderful Experience
Friends_and_family Friends
10/10
Exceptional
24 Nov 2025
Harriet
Great hotel fabulous location. We loved our stay
Leisure Partner
10/10
Exceptional
22 Nov 2025
robin
Very nice hotel near Barcelona cathedral. Great staff. Nice bar. Walkable.
6/10
Pleasant
08 Nov 2025
Håkan
It was okay. Nice check in. The bar was terrible and some of te staff was very unexperienced. The lobby was quite worn out, and so was the rest of the hotel as well. But it was clean and everything worked well. The room was not as nice as the pictures, but it was okay. We did not like that the wc and bathroom was two different rooms. Then it was s little bit problems when booking their restaurant via the web page. We got the confirmation from anorher restaurant!
Partner
10/10
Exceptional
26 Oct 2025
Sophie
Emplacement parfait, vue splendide, maison ancienne, jardin tranquille.
Self
10/10
Exceptional
25 Oct 2025
David
Perfect location
Partner
6/10
Pleasant
25 Oct 2025
Udi
Helpful staff. Clean and comfortable. Couldn’t be more convenient to the walled city interior. Be warned, however, that the garden doors to
10/10
Exceptional
22 Oct 2025
Helen
To wake up with a window view of the lampreys glowing gold in the sunrise is a memory I will treasure
Leisure Friends
10/10
Exceptional
22 Oct 2025
Erika
A lovely hotel in the heart of medieval Carcassonne with lots of cafes, restaurants and beautiful shops all on the doorstep. Staff on reception, at breakfast and cleaning were all great and attentive. Our suite room was spacious, with a great coffee machine and toiletries. The garden was a nice quiet space to sit and enjoy some sunshine.
Leisure Partner
10/10
Exceptional
19 Oct 2025
Judith
Lovely hotel right in the heart of the medieval city. Nothing too much trouble for the kind and friendly staff. Beautifully clean and maintained.
Leisure
10/10
Exceptional
18 Oct 2025
Carmany
Charming hotel in a truly unique setting. The staff was very welcoming, but could have shared more information about what restaurants were open and that reservations were necessary. And perhaps helped by making a reservation for us.
Leisure Family_with_children
10/10
Exceptional
17 Oct 2025
Will
The staff are all very welcoming & efficient which creates a lovely environment within the hotel. The hotel is in a great position within the medieval city. I would have no hesitation in recommending it.
8/10
Excellent
14 Oct 2025
Stephen
Very well located, good parking facilities very helpful.
Rooms need upgrading. Looking very tired.
Partner
10/10
Exceptional
11 Oct 2025
Nerelyn Lavell
Wonderful and friendly check in. Exceptional air conditioning, which is so rare in Europe. Great hotel, would absolutely stay here again.
Leisure Friends
10/10
Exceptional
09 Oct 2025
Robert
The location is amazing. I would recommend asking the property if an all night concert is planned as we ran into this and it was loud. The place is amazing !!
Leisure Partner
10/10
Exceptional
09 Oct 2025
Alexandra
This hotel is absolutely perfectly located right in the heart of the mediaeval town. It is charming and friendly and clean. The parking is on the outside of the city walls but the hotel was great for sending a shuttle to look after the suitcases. I would highly recommend this hotel!
Leisure Partner
10/10
Exceptional
07 Oct 2025
Jorge
Excelent Hotel.. the staff is very nice and helpful. Great options for food around the hotel
Leisure Family
4/10
Poor
02 Oct 2025
PATRICIA
Cela fait plusieurs fois que nous venons et jusque la tout allait bien sauf que cette fois ci nous avons eu une chambre si sombre que l'on se serait cru dans une grotte, une chambre donnant dans une ruelle avec grille aux fenetres alors que sur le site on nous montre une jolie photo avec un acces à une terrasse, ce que nous avions eu les fois precedentes mais surement pas cette fois ci. D'autre part j'avais bien coché à la réservation \"règlement sur place\" quelle surprise de constater que la somme a été prélevée sur mon compte des mon arrivée alors que je souhaitais régler avec une autre carte bancaire : un peu cavalier ! Nous ne reviendrons plus !!!
Partner
10/10
Exceptional
02 Oct 2025
Karen
Beautiful property in the heart of a medieval walled fortress!!! Highly recommend
8/10
Excellent
01 Oct 2025
Michael
The vineyard was serene and quiet
Partner
8/10
Excellent
30 Sep 2025
Dale
Good location
10/10
Exceptional
28 Sep 2025
Bonnie
Very helpful and friendly staff. Room was clean, comfortable and spacious. Wonderful shower.
Partner
6/10
Pleasant
28 Sep 2025
John
Great hotel, friendly staff. Amazing location in the medieval city. We recommend using the hotel parking as they take your suitcases to the hotel.
But the big problem that we stayed during a rock festival, (yes in the centre of a medieval city) with loud music playing until 1am on Friday night and 230am on Saturday night so we did not get much sleep.
Partner
10/10
Exceptional
27 Sep 2025
Holly
Loved the inside the walls stay here. Views from the windows were so picturesque!
10/10
Exceptional
27 Sep 2025
Carol
Lovely property and wonderful, helpful staff. Very clean, very charming property, excellent breakfast. (I might suggest bringing earplugs in case there's a concert nearby.)
Leisure Friends
10/10
Exceptional
25 Sep 2025
Roger
Visitors need to understand that taking the city bus is a viable alternative for those without a car. Our taxi never arrived at the train station, so we walked. A memorable walk, but a little more gruelling than necessary.
Leisure Partner
10/10
Exceptional
23 Sep 2025
Robert
Great hotel with amazing charm. Very clean and comfortable. Very helpful staff.
Everything about the hotel was great.
However what was difficult was finding the way into the old city itself. Directions we had were not at all helpful.
We ended up getting rescued by someone who was one of the valet parkers who came across us in a no parking area looking lost.
Partner
10/10
Exceptional
22 Sep 2025
Patrick
Le prix est un peu élevé mais le cadre vaut le déplacement. L’accueil et le service sont merveilleux, nous reviendrons vous voir
Merci
Partner
10/10
Exceptional
22 Sep 2025
Collette
Staying in the Medieval city was a treat. The hotel picked us up and brought us to the hotel I rooms comfortable and clean. The front desk staff friendly and helpful. Totally worth every penny!
Leisure Partner
10/10
Exceptional
20 Sep 2025
Sara
The parking was the only issue. Since their message was in French, I didn’t understand what I was supposed to do and dragged my bag all the way into city.
Leisure Self
10/10
Exceptional
19 Sep 2025
Marie
Had a lovely stay right in the middle of the medieval city. Staff were friendly and helpful. Nice sized rooms and a nice courtyard to sit and have drinks. They helped us get a taxi to the train station at check out. Thank you!
Leisure Partner
10/10
Exceptional
17 Sep 2025
John
Nice stay. Good service
Leisure Partner
10/10
Exceptional
15 Sep 2025
Thomas
Great location in the heart of La Cité. Clean rooms, very friendly staff, comfortable bed, good water pressure. Unfortunately we had a very noisy neighbor and the rooms didn't seem to be very soundproof despite the thick walls. We only stayed for one night, hence we can say much more.
Water p
Leisure Partner

Location & surroundings

Hotel Le Donjon - Coeur de la Cite Medievale
Rue Du Comte Roger, 2, Carcassonne, France

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Hotel Le Donjon - Coeur de la Cite Medievale

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