Name: Hotel Du Chateau Et Spa Gemology
Address: 2 Rue Camille Saint Saens Montee Gaston Combeleran, Carcassonne, 11000, FR

10/10

Exceptional

08 Jul 2026

Evelyn

Amazing an gorgeous hotel, located next to all the most famous areas . Beautiful and spotless, The staff were incredible.

Family

10/10

Exceptional

05 Jul 2026

Marlene

Lovely hotel at a fabulous location right outside the city walls. The rooms are beautifully decorated and the breakfast ample. Definitely stay here when in Carcassone

Self

10/10

Exceptional

21 Jun 2026

Mary

The room was very clean. The staff was very friendly. The pool and Jacuzzi are unheated as Americans. We did not realize that Jacuzzis in France were unheated.

We were put off by this until we discovered that this is pretty much a universal thing in France that Jacuzzis are unheated.

They have a restaurant which we had an appetizer sampler and a few drinks and those were good.

The bed was extremely comfortable.

The plumbing was a little bit weird, and that we were on the ground floor, and when other people were using the plumbing, our sink would go lug, lug lug, and spit out a little bit of water. It gave it a little bit of character..

The most important thing is the view to Corazón is amazing, as far as public transportation which we used we did not rent a car. There are two convenient bus stops. There is one up at Corson, which is great for when you check in because then you’re carrying your bags downhill, and then there is a bus stop that is down the hill, which is convenient because again you’re not carrying your bags up the hill the buses in Corson run I think every 15 to 20 minutes, so very convenient location

Family

10/10

Exceptional

17 Jun 2026

Frank J

Location location location

Family

6/10

Pleasant

15 Jun 2026

Tom

We loved some things about this hotel, but found that there were a few things lacking in a 4 star experience:

The good:
- The room was clean
- Having both a bath and separate shower was a bonus
- My partner had a massage and facial at the spa and thought it was lovely
- The pool area was lovely and not busy at all during our stay
- The daytime reception staff were lovely
- The location, right outside of the gate to the cite was excellent

The bad:
- I would expect a small fridge in the room to cool drinks. It was 30°C outside and it would have been helpful to be able to take some cold water out with us whilst exploring Carcassonne
- I would expect a 4 star hotel with spa and pool to provide a robe and slippers for guests to use
- The night manager/barman was rather short with both ourselves and other guests
- The breakfast was not of a standard I would expect. Only one type of unflavoured yoghurt, the pastries were ok, a very small selection of fruit. Coffee at breakfast in a 4 star hotel should be unlimited. We had it included in our room rate (thanks Expedia) but would have been disappointed if I'd paid 18 euro for it.
- We had to remove half a dozen wasps from the jacuzzi before using it

Would I stay here again? Probably, but only if I could get a good rate and I wouldn't pay for breakfast.

Partner

10/10

Exceptional

11 Jun 2026

Philip

Quiet, friendly lovely setting. Very relaxing. Will return

Partner

10/10

Exceptional

08 Jun 2026

Isabelle

La robinetterie du lavabo de droite coule . Sera à réparer
Même celui de gauche commence

De plus divan à changer brisé

Par contre le lit est tres confortable

10/10

Exceptional

31 May 2026

Tina

Location is perfect

The spa is superb

Friends_and_family Friends

8/10

Excellent

07 May 2026

Tom

This a charming boutique hotel right in front of the main gate of the citadel. We really enjoyed our stay and we can only praise the staff and the quality of the hotel.
Our only slight disappointment was the layout of the room and what we have seen it seems that they all share the same flaws. While the quality, cleanliness and space was there, we found the room crowded and badly designed. For example there is only one small table that is overloaded with a coffeemaker, a lamp and a pile of documents about everything and anything. That the easy one to fix. The bathroom is weirdly designed, same feeling it seems the architect wanted to put all possible things in a too small area for that. You have a shower, a bath, a toilet and a double sink in a space of 2.5 by 3 meters. It doesn’t really fit, leading with a tiny shower and the toilet right in front of it and no space to circulate between the sinks and the bath.

Partner

10/10

Exceptional

25 Apr 2026

Annette

The hotel is very convenient for accessing the fortress, shops & restaurants. It is right across the street from the wall & very close to the gate without the long uphill walk. Staff were friendly and helpful. The bed was comfortable, room was very clean. The shower was a little small but fine & there was also a free standing tub. We would definitely stay there again.

10/10

Exceptional

25 Apr 2026

Nigel

Loved this hotel excellent location.we were there low season so pool etc not fully open.

Partner

8/10

Excellent

08 Apr 2026

Maria Luvia

Really nice hotel, very convenient location.
The downside is breakfast, the amounts served are really poor (ham/cheese look more like nibbles), no good value for money in my view.

Family_with_children

10/10

Exceptional

03 Mar 2026

steve

No

10/10

Exceptional

23 Feb 2026

Gonzalo

The room was beautiful. This was my favorite hotel in the area. Charming boutique hotel right outside the city walls. easy parking - which was a plus.

Partner

8/10

Excellent

30 Jan 2026

Andrew

Staff and the room were lovely....Painting for the duraction of our stay was a drag, though! They should have clsoed for that.

6/10

Pleasant

01 Dec 2025

zhengyu

The window has only a thin curtain, so you can see both inside and outside.

8/10

Excellent

21 Oct 2025

Duncan

This hotel is all about quality, quality of the staff, facilities and location.
From the moment of our arrival the staff were fantastic and accomodating, allowing us to check in early so we could explore the medieval city without delay.
Our room, number 9, was a little on the small side and located next to the spa which meant it got a little noisy at times and we did get wafts of a chlorine smell occasionally. However the quality of the room was good and the room serviced to a high standard.
We didnt take the breakfast option instead opting to explore the local cafes and bakerys in the old town.
The bar area was good and the staff even made a cocktail for us which wasnt on their list.
We spent an afternoon down by the pool area which was quiet due to the time of year I guess, but the furnishings were high quality and the Jacuzzi was great.
We loved the hotels location which gave us direct access to the medeval city and a 15 minute walk into Carcassonne city centre.
We will go back.

Leisure Partner

6/10

Pleasant

08 Oct 2025

Julia

Not quite the romantic break suggested by photos & description. Loud party in room next to ours (not in main building) and music in bar with loud base thumping. When we asked to change we were told it was even noisier in the main hotel. Seems they accept groups. Rooms by pool very dark creating a bit of a ‘dingy’ feel. Check your bill. Ours charged us for b’fast for all four days when we only had one. Great location but disappointed.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Peggy S

No better location to visit the Cite.

Partner

8/10

Excellent

03 Oct 2025

Fidel

Ddfgh

Leisure Partner

10/10

Exceptional

29 Sep 2025

Paul

Carcasonne is a beautiful and memorable city unlike any other. Hotel du Chateau is an equally beautiful and memorable hotel. This hotel has it all: excellent staff and great service, a brilliant location just steps from the city, a secure and private car park, a pool and other amenities, and to top it all off, the breakfast was superb. Our stay at the Hotel du Chateau made our visit to Carcassone a pure pleasure.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Andrew

Lovely small and quiet hotel, just a few steps outside the city walls of old Carcassonne. Easy to get to from the airport by bus. We didn't have, or need a car.
Friendly staff. Bar is open all day for hot/cold drinks and snacks.
Only minor criticism of the room was that there was no fridge although to be fair, the room was quite small and there was not really space for one.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Michel

Excellent location close to gate of the old city. Great amenities and excellent service.

Leisure Partner

10/10

Exceptional

27 Aug 2025

Yvonne

Beautiful property. Very friendly staff. Very accomidating. Lovely views.

8/10

Excellent

21 Aug 2025

Alison

Beautiful Carcassonne Hotel

This hotel is absolutely beautiful with the most wonderful setting and location. The staff are helpful, friendly and professional. The set menu breakfast is beautifully presented and plentiful. We stayed in the Deluxe garden/pool facing room. These rooms are quite small but have a lovely outdoor patio area. The lighting in the room isn't good enough and is extremely dark. The floor uplights are very blinding.The shower had a drain smell. The uplighting on the pathway up to the rooms is quite blinding and the steps are very easily missed. If these issues could be rectified it is definitely a very unique experience. I would definitely recommend this hotel.

Partner

10/10

Exceptional

25 Jul 2025

LEAH

Beautiful hidden gem steps away from La cité médiévale

Leisure Friends

8/10

Excellent

21 Jul 2025

Wray

Pleasant hotel in great location

The hotel is superbly situated three minutes walk from the main entrance to the castle and the departure point for the little train that takes you round below the ramparts for great views.
We had a junior suite, which was spacious with attractive traditional decor. Breakfast was served as a set menu with minimal choice but was fresh, plentiful and tasty: good value.
The hotel has no lift and staircases are narrow and twisting staircases but staff were pleased to help with luggage. Indeed, staff were pleasant and helpful with everything.
There were nice touches like moist towels handed out on our return from a hot day out.
The only downsides to our stay were a TV remote held together by cellotape that eventually stopped working, and a great-looking spa bath that did not work for bubbles. (Apparently not included in the room specification, but no information to say that. I only found out after filling the bath, getting in, and pressing the bubbles button to no effect)
One point to note is that, while it did not affect our enjoyment of the stay, the hotel is notably smaller and the grounds less extensive than the impression given by website photos.

Partner

10/10

Exceptional

07 Jul 2025

Kelli

Property was beautiful and the staff was great!

Leisure Partner

8/10

Excellent

03 Jul 2025

robert

Helpful staff. Good managers

10/10

Exceptional

23 Jun 2025

Julee

What an unexpected surprise. The hotel was at the foot of the old castle and also had spa services at a very reasonable price which we took advantage of. We arrived early and the grounds were a lovely place to grab a drink and a nibble to wait for our room. This was an unexpected gem.

Partner

10/10

Exceptional

11 Jun 2025

Giselle

We thoroughly enjoyed staying here! We didn't know what to expect and loved it. Service is friendly and attentive, the hotel is across the street from the fortified city.

Rooms were a bit small for 3 people but still comfortable. We didn't get a chance to use the pool but left feeling like we should come back to this hotel/city at some point in the future.

Breakfast is incredible and scenery is beautiful!

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

jon

We arrived very early and they gladly let us check in. Property is at the base of the castle and a very short walk. The staff was wonderful and very helpfull. The landscaping/gardens are beautiful. This is a great property and you won’t be disappointed

Leisure Family

10/10

Exceptional

09 Apr 2025

Brett

Our family loved this hotel! The staff was so welcoming and the grounds are beautiful. Very convenient for exploring Carcassonne. Our room was clean and quiet and the beds were comfortable. We would definitely book again!

Leisure

8/10

Excellent

29 Mar 2025

Martin

Lovely room although a little small and the bed was only a double. We didn’t like the huge window between the room and the bathroom there is a blind but still see through. The toilet has a glass door too. Very little privacy, luckily we’ve been married a long time but could be tricky for a new relationship!

Leisure

10/10

Exceptional

24 Mar 2025

cecilia

El hotel es perfecto, muy lindo por afuera y la habitacion que nos tocó era muy linda y una decoración espetacular. La unica cosa que no nos gustó fue la comida de la cena en el restaurantedel hotel. Todo era calentado en potes de vidrio y del microondas directo para la mesa. Como si todo era congelado en potes de vidrio con tapas y despues calentado en el mismo recipiente

Partner

10/10

Exceptional

09 Mar 2025

Terrie

Perfect

Friendly, helpful staff
Comfortable room

Partner

10/10

Exceptional

06 Mar 2025

Brookelynn

13/10. The tub was big enough for two and I’m a big girl! My only hangup is the rooms are RIGHT by the front desk so my partner and I had to be mindful of noise. Other than that, absolute perfection.

Leisure Partner

8/10

Excellent

13 Dec 2024

James

Nice stay,comfortable roomgreat breakfast friendly staff

Leisure Partner

10/10

Exceptional

06 Dec 2024

Robert

Lovely and great staff

Only one night in Carcassonne and the old city was a bit of a disappointment, thankfully the hotel was lovely - small, family run, and parking was a bit of a faff - but enchanting. Apart from yet another sliding glass door 'covering' the loo, and annoyingly loud music all evening in the bar/restaurant/garden, it was a nice space to spend time. Food options were limited but nice, staff deserve special mention - top notch! Spaniel is your best friend if you have food, cat takes further convincing- would be amazing in summer I think.

Partner

10/10

Exceptional

18 Oct 2024

Jesus

Best location and beautiful place

10/10

Exceptional

03 Oct 2024

Verified traveler

Fantastic place

Great location, great massage and lovely staff

Partner

10/10

Exceptional

26 Sep 2024

Darren

Great hotel - great staff

awesome hotel, awesome location, awesome staff - cant speak highly enough of this hotel......staff were brilliant, atmosphere was chilled....and views of the old town of Carcassone amazing - also secure parking

Partner

10/10

Exceptional

23 Aug 2024

Thompson

Great location, great staff. Beautiful property!

8/10

Excellent

09 Aug 2024

David

Friendly hotel right beside the old city

Leisure Partner

8/10

Excellent

30 Jul 2024

Verified traveler

Great location, ok rooms, disappointing restaurant

Hotel location and general atmosphere was great! Room was also pretty good size and comfortable. But the fact that the hotel offers on small tapas plates or jars of food is strange. The breakfast was also very limited for a 4 star hotel. It was just 2 pieces of cheese, a piece of ham and then pastries and one boiled egg. I would expect more and the fact that you can’t really have a real dinner is annoying especially when you want to just chill at the hotel. They siggested we can order Uber eats but would have to eat in our room…..although they also agreed that the restaurant does not serve real dinner.

Friends_and_family Family

10/10

Exceptional

14 Jul 2024

Robert

Great breakfast

Leisure

10/10

Exceptional

22 Jun 2024

Stuart

Lovely place and great location, help with finding dinner on a Sunday night and was able to book a massage - what a highlight of our trip in southern France!

Leisure Partner

10/10

Exceptional

10 Jun 2024

Simon

Perfect

Amazing, lovely and helpful staff couldn’t do enough for us, breakfast was top notch and the location was perfect, looking forward to our next stay

Partner

8/10

Excellent

04 Jun 2024

Stephen

Great location for visiting La Cite. The hotel and
its grounds were very well maintained. The room
was very comfortable quiet

Leisure Partner

10/10

Exceptional

27 May 2024

Jen

Great location and ambiance. Amazing staff.

Leisure Family

6/10

Pleasant

22 May 2024

Hilary

Coukd have been wonderful

Lovely location and hotel coukd have been absolutely excellent but lets itself down with just simple stuff

Partner

10/10

Exceptional

29 Apr 2024

Ann

It is literally yards away from the castle and the room is wonderful and quiet. The staff is very attentive and speak English

10/10

Exceptional

16 Dec 2023

Judy

A lovely retreat

Such a lovely hotel a few steps from entrance to the castle with incredible views. The staff was attentive and helpful. We had a wonderful massage and enjoyed the spa amenities. A great getaway!

Partner

10/10

Exceptional

14 Oct 2023

Peter

Will return

Stunning location, excellent service. No restaurant facility so a few light bites only…..otherwise faultless.

Partner

10/10

Exceptional

11 Oct 2023

Nicholas

Excellent location, great staff

10/10

Exceptional

08 Oct 2023

Nigel

Nice hotel and pool, close to town

Lovely hotel next to the historic walls of the town, easy walk to find the sights and nice spots to eat and drink.
Nice pool too.

Partner

10/10

Exceptional

16 Sep 2023

Kevin

Outstanding location, amenities and service. Carcassone is amazing, but it’s busy with tourists so we were VERY glad we didn’t stay in the walled city itself. This is a close as you can get and still have a quiet, refined place to crash after wandering around the amazing historic location. Taxi service is spotty at best from the train station so have the hotel reserve one to pick you up if taking the train. Would absolutely stay here again.

Leisure Partner

10/10

Exceptional

11 Sep 2023

Anthony

Great location with a view of the walls of the city. Staff are very helpful and friendly. Great breakfast on the terrace.

8/10

Excellent

04 Aug 2023

Axel

Good location

Leisure Partner

10/10

Exceptional

04 Aug 2023

Benjamin

We had a great trip and loved the hotel. The pool area and bar are fantastic. The staff were great and the hotel dog is beautiful. The only thing that let it down slightly was the finishing touches in the rooms. Of the four drawers on the dressing table in our room, 3 of the handles were broken- a check on these kind of things would elevate the score. We would come back and the placement of the hotel is great and gives you such quick access to the history of Carcassonne.

Leisure Partner

10/10

Exceptional

03 Aug 2023

Janine

Lovely hotel!

Lovely hotel, great position beautiful garden and surroundings. A very relaxing stay!

Partner

8/10

Excellent

19 Jul 2023

Zara

Beautiful hotel within a few mins walk to medieval Carcassonne - best location ever.
Lovely room, not sure we liked the glass wall between the bathroom and bedroom (Room 2), family room. Even with the blind down, it was somewhat see through.
A/C was good but v loud!!

Leisure Family

8/10

Excellent

07 Jul 2023

Kenneth

Perfect location for visiting the walled city

Leisure Partner

10/10

Exceptional

06 Jul 2023

Gareth

Great stay, staff were super friendly. Junior Suite room 8 was great, clean and loads of space. Good pool area. Location super! Wife had a massage and loved it, I enjoyed the wines while waiting. Genuinely great stay.

Leisure Partner

10/10

Exceptional

26 Jun 2023

David

Very nice and acommodating service. Overall most pleasant.

Leisure Family

8/10

Excellent

29 May 2023

Jane

This was a very nice property. Bedrooms were a little on the small side but definitely adequate. Management was extremely helpful. Staff at breakfast time seemed a little disorganized at times or perhaps there were just not enough of them. Would go there again.

Leisure Partner

10/10

Exceptional

08 May 2023

Kent

Great location, excellent staff and service, great accommodations. Would stay again.

Leisure Partner

10/10

Exceptional

01 May 2023

Thomas

The staff was unbelievably friendly, helpful and sweet in every way. Ursula made dinner reservations for us and the next day waited in us hand and foot at a dumpy breakfast. We cannot recommend this place more highly!

Leisure Partner

10/10

Exceptional

25 Apr 2023

Merrill

Right across the street from the castle, quiet, everyone was very nice and helpful. We would stay there again.

Leisure Partner

10/10

Exceptional

12 Apr 2023

Mark

Very comfortable with a relaxing atmosphere

We enjoyed an excellent stay. The staff were very friendly, the room comfortable and the location and services of a very high quality. We will definitely visit this hotel again.

Partner

10/10

Exceptional

05 Apr 2023

Ali

Great hotel!
Friendly staff. It is located right across from the historic castle. Beautiful view from the patio.
I would definitely stay again.

Business_and_leisure Self

10/10

Exceptional

22 Oct 2022

angela

Brief stay in Carcassone!

Very convenient hotel close to the castle walks! Small but comfortable room!
Convenient parking.
Very helpful friendly staff. Good breakfast lovely dogs!

Partner

10/10

Exceptional

05 Oct 2022

Ian

Confidently situated outside walled city and within easiet walknof the lower town. Secure paeking and easy to drive to.

Leisure Partner

10/10

Exceptional

04 Oct 2022

KEITH

Great situation for visiting the medieval city. Comfortable and small enough to give a more personal service from the friendly staff.

Leisure Self

10/10

Exceptional

02 Oct 2022

Frederick

This hotel is fantastic. Front desk clerks are the friendliest I have encountered in Europe. It is across the street from the main entrance to the old walled city, so the location is ideal. There are well landscaped grounds and a pool area and it was surprisingly quiet and peaceful considering how close it is to the crowds entering the historic city.

There is a closet with clothes hangers, but my only negative thing to say is there is no iron or ironing board (instead they offer next-day laundry service). There is a coffee maker with coffee packs and sugar (I didn’t see any tea bags but I had my own). There is no creamer in the room but a small container of milk is available at the lobby bar for free. The room has air conditioning, but sadly no refrigerator (my only other negative). There is a huge window separating the sink and bathtub from the main room. A blind can be lowered, but with the bright bathroom lights it is still see-through. I was alone so it was fine, but if you are traveling with someone you should be aware of this. The shower (separate from the bathtub) and toilet did have a sliding door to close them off from the rest of the sink area for more privacy.

The room décor is elegant, as is the entire hotel. With the lush grounds it has the feel of a country villa. If I ever return to Carcassonne, I will definitely stay here.

Leisure Self

10/10

Exceptional

23 Sep 2022

Dianne

Amazing Stew. Great service. Helpful friendly desk people.

Friends_and_family Friends

10/10

Exceptional

24 Aug 2022

Warren

Staff made our vacation

Hotel was very nice and rooms was great with small patio to relax overlooking pool. The location of hotel is outstanding to visit the medieval city. But what makes the hotel is staff. I can’t say how fantastic everyone was that we interacted with. We would come back just to have this level of service and friendliness on vacation. Also having the dogs overseeing everything was a very nice treat 😁 The owners have done a great job with this staff and hotel. Thanks for a wonderful stay.

Partner

8/10

Excellent

23 Aug 2022

Katrina

This is a great hotel to visit La Cité de Carcassonne and only 10 min walk into the walled city
The hotel breakfast was lovely too. On the down side it’s a good 20 min walk to the main town and shops and the hotel does not have a restaurant only a bar and very basic meals in jars they heat up so best to walk and eat in the old city area. Pool was lovely but we asked to book the spa and now called us back to book it. Seems to lack overall management on a daily basis which meant service wasn’t as good as I’d expect for a hotel in this price range. Overall a great location though

Leisure Partner

10/10

Exceptional

08 Aug 2022

Stacey

A Real Vibe, Loved Our Stay

I absolutely adored this hotel. The location is right across from the château, and the vibe is laid back and spa-like. Even though our room was really tight for 2 adults and a teen and 2 large suitcases, the ambiance and attention to detail made it worthwhile for our one-night stay. Check-in was easy and the service was excellent. Breakfast was tasty and there were 2 sweet dogs to pet. Our room was very clean and the AC was a nice relief to the hot summer day. We didn't use the pool but it was lovely. The photos on hotels.com don't do this place justice.

Friends_and_family Family

10/10

Exceptional

29 Jul 2022

Amanda

Loved this hotel!!!! So cute! Each room is decorated differently. We were in room 4 and it was fantastic. Hotel staff is very friendly. I had a massage while I was there and it was great.
It is right by the entrance of the old city. So convenient.
I would stay here again.

Leisure Partner

10/10

Exceptional

06 Jul 2022

Euan

Lovely hotel. Our room was comfortable and quiet with excellent air conditioning. The pool and surround was a really nice place to relax. Staff very friendly and helpful.

8/10

Excellent

05 Jun 2022

Hue

Staff are wonderful, great location, we wish there was a hot breakfast instead of a continental breakfast, That’s why we didn’t want to pay extra for the breakfast there!
We wish there was a small refrigerator to store our fruit and drinks

Leisure Partner

10/10

Exceptional

24 May 2022

THOMAS

Very pleasant check in process. All of the ladies were so nice and helpful. The evening bartender was a joy to spend time with. I would highly recommend this hotel to anyone.

Leisure Partner

10/10

Exceptional

16 Feb 2022

Donna

Everything about this property was warm and welcoming. There was a spa like feel about the entire property. The staff was lovely, warm and welcoming. (and English speaking, which was helpful) The rooms were SO comfortable, quiet and luxurious with garden views. I did not have time to try the spa but I am only guessing it would be wonderful as well. The breakfast was beautifully arranged and the small bar was there for an afternoon or evening glass of your favorite adult beverage. It has nice views of the walled city and we found everyone within the walled part of the city, friendly and helpful. You can easily walk to the downtown area as well. I wish I could have stayed at least one or two more days, just to relax and enjoy this property. I would highly recommend everything about this hotel and spa.

Leisure Friends

8/10

Excellent

10 Feb 2022

Natalia

Lovely romantic stay

Lovely one night stay in a luxury cosy setting. All amenities one could wish for, friendly staff, just take into account they don't accept cats contrary to what the small print says that all animals are accepted.

Partner

10/10

Exceptional

17 Sep 2021

Carlos

Wonderful stay in Carcassone

It was a wonderful experience. We were upgraded to a room with a castle view The hotel is very charming .. a true gem in Carcassone just next to the City wall . The room is very well decorated and charming . Traditional breakfast is available The staff is super attentive . I definetily would come back again .

Partner

10/10

Exceptional

13 Aug 2021

Kathleen

Must stay

Impeccable service, staff goes above and beyond to make your stay comfortable and memorable. This is a must stay property!

Partner

10/10

Exceptional

23 Jan 2021

Verified traveler

Wonderful boutique hotel overlooking a chateau.

Wonderful boutique hotel overlooking a castle. Staff were very friendly and helpful.

Self

10/10

Exceptional

21 Oct 2020

Ramzi

Excllent location and staff very polite and helpful

Leisure Partner

10/10

Exceptional

13 Oct 2019

Karen

Great location, very clean and the bed was amazingly comfortable. The hotel dog was an added bonus!

Partner

10/10

Exceptional

09 Oct 2019

Verified traveler

The staff was very cordial. They helped us find a great restaurant for dinner. The rooms were clean and provided many needed amenities. We had breakfast 1 morning and enjoyed it.

Leisure Partner

8/10

Excellent

06 Oct 2019

Tony

Rooms are very small. My wife and I were extremely cramped.

Friends_and_family Partner

6/10

Pleasant

30 Sep 2019

Verified traveler

The hotel was comfortable and within walking distance of the Carcassonne old city and castle.
Our room was very small and located pool-side-unfortunately, the pool and spa were closed during our visit. The hotel offered a fabulous breakfast, but nothing for lunch or dinner.

Business_and_leisure Partner

8/10

Excellent

12 Aug 2019

Verified traveler

Lovely hotel and staff. With two suitcases and two people, it was hard to maneuver in the room.

Partner

10/10

Exceptional

06 Aug 2019

Verified traveler

Lovely hotel

Lovely hotel in a fantastic location close to the old City of Carcassonne

Friends_and_family Family

10/10

Exceptional

02 Aug 2019

Verified traveler

This property has an excellent location within walking distance to the castle. This allowed us to go back and forth easily several times throughout our stay for meals. We enjoyed the pool area, however, the jacuzzi was cold. Our room was well appointed for three people, but the shower was very small and water did not drain well. We would definitely stay again.

Leisure Family_with_children

8/10

Excellent

01 Aug 2019

Verified traveler

Carcassonne is such an amazing place, that I expected the hotel to be really nice as well.
The first problem was that our room was not ready at 3 pm which was check in time, so we went to eat something and came back... they told us that the gave our room to someone else!!! The second problem is that the staff is so rude. They don’t care... and the third problem is that there is no restaurant at the hotel.

Leisure Partner

10/10

Exceptional

24 Jul 2019

Thomas

Excellent location adjacent to medieval city. Superb service.

Partner

8/10

Excellent

03 Jul 2019

Richard

Get a room !! (upstairs preferably)

Great hotel and excellent location. On our first night we had a room which was below the bar and reception area. Sadly we were kept awake by the barman rearranging tables and running back and forth to reception. The door from the carpark also slammed as guests returned for the night. In the early evening there is a lot of 'traffic' in and out of the spa which can also shatter the peace. They moved us upstairs on the second night and although the room was a little smaller, it was a lot quieter. Beware, you will also have to pay €10 per vehicle per night to park. It's not included or free as certain booking sites suggest. Other than that if your budget stretches to it this is a great hotel.

Partner

8/10

Excellent

29 Jun 2019

Sally R.

Amazingly Close to Castle

Great to be located so close to the Carcassonne Castle. The bar and breakfast areas were very attractive and comfortable. The breakfast was not of the quality we are used to. Wish there had been a restaurant on site.

Partner