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Hotel de la Cite Carcassonne - MGallery Collection

Carcassonne · France

Place Auguste Pierre PontView location

9.4/10Excellent937 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.4/109.4
Condition9.2/109.2
Location9.6/109.6
Neighborhood9.8/109.8
Value10.0/1010.0
Amenities9.2/109.2
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  • Business hotels
  • Hotels with spa
  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel de la Cite Carcassonne - MGallery Collection

Hotel de la Cite Carcassonne - MGallery Collection is a magical place located in the heart of the medieval fortified city of Carcassonne and is part of the MGallery Collection. A 5-star hotel located within the walls of Carcassonne, built in the 19th century in a Neo-Gothic style.

The hotel has 47 rooms and 13 suites and also features an outdoor pool and shaded park. Discover a hotel where the art of hospitality is paired with gourmet dining from Chef Jérôme Ryon at the Barbacane restaurant.

Read more about this hotelShow less

With a stay at Hotel de la Cité Carcassonne - MGallery Collection in Carcassonne (City of Carcassonne), you'll be steps from Historic Fortified City of Carcassonne and Basilica of St. Nazaire and St. Celse.

This luxury hotel is 0.1 mi (0.1 km) from School Museum and 0.2 mi (0.3 km) from Narbonnaise Gate. Make yourself at home in one of the 59 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your pillowtop bed comes with premium bedding.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, hair dryers, and bathrobes. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.

Event facilities at this hotel consist of a conference center and meeting rooms. Limited parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 3.73 per person, per night. This tax does not apply to children under 18 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • The seasonal pool will be open from June to September.
    • Pool access available from 8:00 AM to 8:00 PM.
    • Reservations are required for massage services, spa treatments, and private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
  • Special Instructions
    To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
    • Property Registration Number FR0F532662145
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 32 for adults and EUR 16 for children
    • Uncovered valet parking fee: EUR 30 per night (in/out privileges)
    • Pet fee: EUR 20 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

    Spanish

Nearby attractions

Historic Fortified City of Carcassonne 0.1 km / 0.1 mi
Basilica of St. Nazaire and St. Celse 0.1 km / 0.1 mi
School Museum 0.1 km / 0.1 mi
Aude Gate 0.2 km / 0.1 mi
Museum of Chivalry, Arms & Archery 0.2 km / 0.1 mi
Narbonnaise Gate 0.4 km / 0.2 mi
Theatre Jean Deschamps 0.4 km / 0.2 mi
Château Comtal 0.4 km / 0.2 mi
Chapeau Rouge 0.6 km / 0.4 mi
Museum of the Middle Ages 0.7 km / 0.4 mi
Old Bridge 0.8 km / 0.5 mi
Pont-Neuf de Carcassonne 1 km / 0.6 mi
Raymond Chesa Leisure Park 1.1 km / 0.7 mi
Centre de Congrès Le Dôme 1.3 km / 0.8 mi
Museum of Fine Arts 1.5 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 1999
  • Total number of rooms: 59
  • Number of floors (main building): 2
  • Single rooms: 3
  • Double rooms: 15
  • Suites: 18
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
Show 59 more facilities & services
  • Car parkExtra charge
  • Electric vehicle charging stationExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Valet parkingExtra charge
  • Airport ShuttleExtra charge
  • Room service
  • Laundry serviceExtra charge
  • Medical service
  • Bicycle hire serviceExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy service
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Sun terrace
  • Luggage room
  • Clothes dryer
  • Library
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking areaExtra charge
  • Poolside snack bar
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Secretarial service
  • Photocopier
  • Business centre
  • Audio-visual equipment rental
  • Fax
  • Indoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • Game roomExtra charge
  • Steam bathExtra charge
  • Hot tubExtra charge
  • Turkish bath (hamam)
  • Solarium
  • MassageExtra charge
  • Spa treatments
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Vegetarian meal
  • Non-smoking establishment
  • Single-Use Plastic Free
  • Horse ridingExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BEDDBL.DB-1

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    DOUBLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE WITH BALCONYSUITE • DELUXE WITH BALCONY • 1 Bedroom • 20 m²SUI.BL-DX
    SUITE DELUXE WITH BALCONYPhoto unavailable12 photos

    Hotel de la Cite Carcassonne - MGallery Collection

    SUITE DELUXE WITH BALCONY

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BL-DX

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSIC CITY VIEWRoom • CLASSIC CITY VIEWROO.AS-CV

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    Room CLASSIC CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSIC WITH VIEWSRoom • CLASSIC WITH VIEWSROO.AS-WV

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    Room CLASSIC WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEWRoom • CITY VIEWROO.CV

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    Room CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH TERRACEDOUBLE • SUPERIOR WITH TERRACEDBL.SU-TR

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    DOUBLE SUPERIOR WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR GARDEN VIEWDouble or Twin • SUPERIOR GARDEN VIEWDBT.GV-SU

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    Double or Twin SUPERIOR GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.GV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CLASSIC CITY VIEWDouble or Twin • CLASSIC CITY VIEWDBT.AS-CV

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    Double or Twin CLASSIC CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CLASSIC CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.AS-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GARDEN VIEW KING BEDSUITE • GARDEN VIEW KING BEDSUI.GV-KG

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    SUITE GARDEN VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GARDEN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC KING BEDDOUBLE • CLASSIC KING BEDDBL.AS-KG

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    DOUBLE CLASSIC KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARD • 1 BedroomFAM.ST
    FAMILY ROOM STANDARDPhoto unavailable10 photos

    Hotel de la Cite Carcassonne - MGallery Collection

    FAMILY ROOM STANDARD

    Room photos

    10 photos

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 2 • Children: max. 2
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC CITY VIEWDOUBLE • CLASSIC CITY VIEW • 1 Bedroom • 20 m²DBL.AS-CV
    DOUBLE CLASSIC CITY VIEWPhoto unavailable9 photos

    Hotel de la Cite Carcassonne - MGallery Collection

    DOUBLE CLASSIC CITY VIEW

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLASSIC CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-CV

    Room amenities

    • Desk
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Ironing set
    • Microwave
    • Fridge
    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Cable TV
    • Minibar
    • Internet access

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM THREE BEDSFAMILY ROOM • THREE BEDSFAM.3B

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    FAMILY ROOM THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CITY VIEW KING BEDFAMILY ROOM • CITY VIEW KING BEDFAM.CV-KG

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    FAMILY ROOM CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSICDBL.AS

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    DOUBLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSICRoom • CLASSICROO.AS

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    Room CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR GARDEN VIEWDOUBLE • SUPERIOR GARDEN VIEWDBL.GV-SU

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    DOUBLE SUPERIOR GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXESUITE • DELUXE • 1 Bedroom • 20 m²SUI.DX-1
    SUITE DELUXEPhoto unavailable12 photos

    Hotel de la Cite Carcassonne - MGallery Collection

    SUITE DELUXE

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Single bed 80-130 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-1

    Room amenities

    • Cable TV
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Microwave
    • Fridge
    • Direct dial telephone
    • Radio
    • Internet access
    • Minibar
    • Bathroom
    • Hairdryer
    • Safe
    • Ironing set
    • Desk
    • Alarm clock

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 1 Bedroom • 18 m²DBL.KG-SU
    DOUBLE SUPERIOR KING BEDPhoto unavailable7 photos

    Hotel de la Cite Carcassonne - MGallery Collection

    DOUBLE SUPERIOR KING BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH VIEWSDOUBLE • SUPERIOR WITH VIEWS • 1 Bedroom • 20 m²DBL.SU-WV
    DOUBLE SUPERIOR WITH VIEWSPhoto unavailable8 photos

    Hotel de la Cite Carcassonne - MGallery Collection

    DOUBLE SUPERIOR WITH VIEWS

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-WV

    Room amenities

    • Ironing set
    • Bathroom
    • Cable TV
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Direct dial telephone
    • Radio
    • Internet access
    • Minibar
    • Hairdryer
    • Fridge
    • Microwave
    • Desk
    • Alarm clock

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC WITH VIEWSDOUBLE • CLASSIC WITH VIEWSDBL.AS-WV

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    DOUBLE CLASSIC WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR KING BEDDouble or Twin • SUPERIOR KING BEDDBT.KG-SU

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    Double or Twin SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXESUITE • DELUXESUI.DX

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST-1

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    SUITE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE GARDEN VIEW KING BEDJUNIOR SUITE • GARDEN VIEW KING BED • 1 Bedroom • 45 m²JSU.GV-KG
    JUNIOR SUITE GARDEN VIEW KING BEDPhoto unavailable7 photos

    Hotel de la Cite Carcassonne - MGallery Collection

    JUNIOR SUITE GARDEN VIEW KING BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Single bed 80-130 width, Sofa bed
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    GARDEN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.GV-KG

    Room amenities

    • Minibar
    • Internet access
    • Radio
    • Direct dial telephone
    • Hairdryer
    • Bathroom
    • Cable TV
    • Desk
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Ironing set
    • Microwave
    • Fridge

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-1

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE GARDEN VIEWJUNIOR SUITE • GARDEN VIEWJSU.GV

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    JUNIOR SUITE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BED • 1 Bedroom • 20 m²JSU.KG
    JUNIOR SUITE KING SIZE BEDPhoto unavailable7 photos

    Hotel de la Cite Carcassonne - MGallery Collection

    JUNIOR SUITE KING SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO BEDSFAMILY ROOM • TWO BEDSFAM.2B

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    FAMILY ROOM TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB-1

    Photos are not available for this room type.

    Hotel de la Cite Carcassonne - MGallery Collection

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel de la Cite Carcassonne - MGallery Collection

9.4
Excellent
937 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.2 /10
Location
9.6 /10
Neighborhood
9.8 /10
Value
10.0 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
18 Jul 2026
Lauren
One of the most beautiful hotels I’ve stayed at in France. Thank you to Jerome for the tremendous help with the bags!
Family_with_children
10/10
Exceptional
14 Jul 2026
Louise
Beautiful hotel in a perfect location in the walled city.
The hotel is in an amazing 1920’s design, very stylish and elegant. Saying that the bathrooms could be overhauled, fresh paint and plumbing.
The staff on the whole were very professional and helpful, especially the reception staff. The garden bar staff could have been more attentive.
Good choice of food for breakfast in a wonderful setting, overlooking the ramparts.
The outside pool area was a welcome addition, especially in the soaring heat.

Overall a wonderful break in a lovely setting.
Partner
10/10
Exceptional
10 Jul 2026
Karen
Just wonderful!
Family
10/10
Exceptional
08 Jul 2026
Jeffrey
Beautiful hotel in a stunning location. Helpful staff, lovely garden bar protected from the wind by the medieval city ramparts, and a jewel of a pool tucked behind the Gothic church. It's hot here in the summer but the room A/C was up to the task. The best place to stay in Carcassonne.
Partner
10/10
Exceptional
02 Jul 2026
Heather
A beautiful 5 star hotel in an incredible location
Partner
10/10
Exceptional
25 Jun 2026
Robert
Awesome hotel in an even more awesome location - will be back. Fantastic experience :)
Partner
10/10
Exceptional
25 Jun 2026
Karen
The hotel & grounds are beautiful. The swimming pool is positioned privately with views of the hotel & church. There’s lots of outside shaded seating areas in the garden with good bar service. The restaurant is excellent and good value for the standard with lots of ‘extras’. I’d recommend the wine pairing at €50 pp for 3 glasses, it’s worth it. The location with the castle backdrop is enchanting. Breakfast excellent too. The whole hotels is very dog friendly and there’s a individualised name welcome sign by the water bowl, no bed or treats provided but €20 per night isn’t bad for hotel standards.
The service is exemplary throughout. The welcome feels personal, we were first timers but felt like we were loyal returning guests. The manager even remembered my dogs name the following day.
We only stayed 1 night, 2 would be enough but with the service you receive I’d happily stay longer. Highly recommend!
Partner
10/10
Exceptional
16 Jun 2026
yiqing
The staffs are very helpful and kind. I had a great time staying at the yard
Partner
10/10
Exceptional
10 Jun 2026
Jane
Excellent location and charming
Friends_and_family Family
10/10
Exceptional
08 Jun 2026
Tynan
My finance have traveled the world a few times and this is hands down the best overall experience we have ever had!!! They had all bases covered.
This is a dream! If you have a princess or queen who needs the extra special treatment this is the place!!!! Thank you thank you thank you 🙏❤️
Partner
8/10
Excellent
04 Jun 2026
Lilli Ann
The hotel is beautiful and very atmospheric! Staff was wonderful! Rooms were lovely! A few issues for us were that that the tub is very deep which makes it difficult for older or short people to climb in. Although the hotel was beautiful the exits need to be better marked. If there was a fire it would be very difficult to exit the hotel safely.
Partner
10/10
Exceptional
30 May 2026
Victoria
Beautiful hotel. All the staff we interacted with were friendly and helpful. We were sad to leave and look forward to returning someday.
Partner
8/10
Excellent
26 May 2026
Gina
The property is beautiful and is right in the old city. The room was good size and had a large bathroom. We had a lovely view of the hotel gardens. The pool area was especially nice. It was a little confusing for us to figure out exactly where to go to be transferred to the hotel. All the staff were very friendly,helpful and professional. Some of the carpets are showing their age and could us an upgrade. We would certainly stay there again.
Partner
10/10
Exceptional
25 May 2026
Alpita
Would stay over and over. Magical
Self
10/10
Exceptional
23 May 2026
Julie
Unique property within the wall. Garden view recommended. Dinner at hotel’s restaurant was 3+ hours- very good traditional French cuisine, so many couses. Skip lunch before.
Family
10/10
Exceptional
14 May 2026
David
Not very often you get to stay in a fabulous Hotel found within castle walls in a medieval city built some +800 years ago. An amazing experience for my daughter and I made all that more special due to five star service and extraordinary dining and amenities.

Highly recommended.
Family_with_children
10/10
Exceptional
14 May 2026
louise
Beautiful hotel
Excellent staff
Self
10/10
Exceptional
14 May 2026
Ricardo
Beautiful property and a delicious dinner!
Friends
10/10
Exceptional
12 May 2026
Robert
Our stay was magical. It was like stepping back in time and living in fantasy world. Carcassonne was where Walt Disney got his inspiration for Sleeping Beauty when he stayed at the hotel in the early 1950’s. Great location. Very helpful staff and great breakfast.
Partner
10/10
Exceptional
25 Apr 2026
Alejandro
Beautiful location and hotel. Absolutely worth staying there. Room 306
Partner
6/10
Pleasant
07 Apr 2026
Tracy
Very lovely location within the medieval city. Large room that probably could do with some refurbishment, as in other areas of the hotel. Staff were generally good but ordered a cab to the train station and the receptionist ordered it from the station to the hotel instead. If not for the cab driver making contact we would have missed our connecting train.
Partner
10/10
Exceptional
17 Mar 2026
maureen
Perfect location. Many dining shopping options. Hôtel restaurant excellent. Hotel bar excellent. Staff excellent. Perfect 3 days. Well worth the money. Cannot say enough about the trip start to finish. Every person we encountered was top notch. Wonderful!!
Friends_and_family Friends
10/10
Exceptional
15 Feb 2026
Lisa
It was an amazing experience. The staffs were very friendly and helpful. This hotel is beautiful and surrounded with medieval arch
10/10
Exceptional
20 Jan 2026
Leyma
The hotel is beautiful and the area around the hotel is also very pretty. The famous michelin restaurant was terrible, my food pigeon was really bad. Some other things were good, not for the price.
Leisure Partner
10/10
Exceptional
13 Dec 2025
Santiago
Great place
Leisure Partner
10/10
Exceptional
11 Dec 2025
Pauline
This hotel Is outstanding. The situation inside the Castle citeé in breathtaking and safe! Quietly luxurious with amazing staff. The cocktail bar is relaxing with talented bar staff. I enjoyed the vegetarian tasting menu in the Michelin restaurant- the service and food were exceptional - sad to leave but I will definitely return in 2026. Merci beaucoup x
Self
8/10
Excellent
21 Nov 2025
Toni
Lovely hotel in excellent location within the walled city. Our room had a unbelievably beautiful view. Beds were a little firm for my friend and I; however, we just stayed one night, so that was no big deal. Priced a little high for what they offered. Sewage odors in room, no full-length mirror. I take tub baths; soap and shampoo were mounted for showers, so every time I needed soap I had to stand up. Double vanity sinks; but soap dispenser was only on one side, so person using farthest sink dripped all across vanity.
Friends_and_family Friends
10/10
Exceptional
15 Nov 2025
Peter
Clean room spacious staff amenities breakfast
10/10
Exceptional
03 Nov 2025
Anil
A really good hotel - everything was fantastic
Partner
10/10
Exceptional
03 Nov 2025
Harsh
Great for a short break!
Leisure Partner
10/10
Exceptional
29 Oct 2025
Chris
The room was clean spacious and the staff were fantastic
Leisure Partner
10/10
Exceptional
25 Sep 2025
William
Absolutely beautiful hotel inside the city. Great bar, beautiful decor, great staff, big room.
Partner
10/10
Exceptional
16 Sep 2025
Steven
Great customer service
Leisure Friends
10/10
Exceptional
05 Sep 2025
Robert
Expedia promises VIP Access perks but we never receive them.
Leisure Partner
8/10
Excellent
01 Sep 2025
Stephanie
We had a nice stay in this hotel, the location is perfect in the old city. However, the rooms and hotel are a bit dated and need renovations.
Leisure Family
8/10
Excellent
30 Aug 2025
Robert

Gorgeous little pool in the old town.

What a gem. All the history, amazing location and a gorgeous little pool while staying in the old town, was a truly unique experience. Make sure you check out the display in the lounge of all the previous guests, including Churchill and Buster Keaton.
Partner
10/10
Exceptional
25 Aug 2025
Asif
This is a phenomenal hotel and everything about it is five star. The staff go out of the way to make sure you have everything you need and nothing is too much for them. We ate at the Michelin starred restaurant and had the tasting menu which was fantastic. The staff went out of their way to make sure we were comfortable the next day and had a great experience. Highly recommend.
Leisure Partner
10/10
Exceptional
24 Aug 2025
Michael
.
10/10
Exceptional
22 Aug 2025
Joanne
What a fantastic hotel! It's beautiful, the gardens and pool are lovely and all the staff were friendly and helpful.

Room was large and airy, and the bed was very comfortable. Fantastic shower. Despite being next to the Basilica no noise got into the room, even when the bells rang!

The food in La Barbacane was delicious.

Excellent location, great as a base to explore Carcassonne on foot.
10/10
Exceptional
12 Aug 2025
Trudy
A beautiful hotel inside the walled city of Carcassonne. Wished we’d added another night. To our stay. Comfortable beds and the breakfast was excellent.
Leisure Partner
10/10
Exceptional
08 Aug 2025
Kathryn

Magical place

If you are planning to stay in Carcassonne, this hotel is a high recommend! It’s so magical to stay inside the city walls.
Friends_and_family Family
10/10
Exceptional
08 Aug 2025
daisy

Expensive but would stay again.

Lovely 4 nights. The room could have used a deep clean, the phone did not work properly in the room. We requested fresh towels as our room had not been cleaned and waited over an hour for them! I think the food/breakfast is too expensive for what you get. Due to these reasons I feel it is a bit overpriced. The pool area was lovely. The surroundings are fabulous and central location is perfect!
Friends_and_family Family
6/10
Pleasant
24 Jul 2025
Sara
Property is beautiful. Service and amenities not what I would expect from this quality hotel. Empty soap dispenser in shower. Waited over half an hour for a drink at the bar. Breakfast buffet ran out of items with an hour left to go and no restocking. Tissue from previous guest on floor of our room.
Leisure Partner
10/10
Exceptional
14 Jul 2025
Verified traveler

Incredible

The most beautiful and unique hotel I’ve stayed in. Absolutely fabulous stay.
Partner
6/10
Pleasant
12 Jul 2025
Verified traveler

Good stay, and the space needs a major upgrad

The hotel is located in a special site in Carcassone, both as the UNESCO landmark and for the church it sits next to.

However, the super antiquated beds (mine sank in the middle), the antiquated (and in some cases broken) furniture, barely working AC, and mold and dirt in the cracks of the shower and around the AC unit make it not comparable with its pricing.

This is my second stay. The first was with a group for which we had a discount. And, I wouldn’t stay again until upgrades have been completed.
10/10
Exceptional
06 Jul 2025
Duane

Beautiful hotel on the walls of the city

Loved our stay at this hotel! It was a former bishops palace right next to the cathedral and right by the rampart walls. Absolutely beautiful location. We had a room in the building across the way. Large room with view of the church. Very quiet though! Super comfortable bed. We had dinner there on the terrace and it was so good with a great view! Only issue was that our shower wouldn’t drain. Other than that it was perfect!
Partner
10/10
Exceptional
05 Jul 2025
Natalie
Amazing stay!
Leisure Partner
10/10
Exceptional
02 Jul 2025
Melanie
This beautiful Bastide is worth a visit and as it’s also small, staying at the L’Hotel de Cité was an oasis all in itself. I would go back just to stay at the hotel. The staff is incredibly friendly and helpful. Someone quickly appeared when we parked as it was unusually hot to pick us up and whisk us to the hotel without us even requesting it. I can’t tell you how grateful I am to this person as we had our small frenchie with us and they do not do well in the heat. The hotel is absolutely gorgeous with wonderful gardens and lounge areas. The spa looked nice (will need to book that next time too) and the onsite restaurant was a nice added perk although you can walk the entire village quite easily with many options for food. The boulangerie right next door has the best ever chocolatines (also worth going back for). I would highly recommend a stay here.
Leisure Partner
8/10
Excellent
21 Jun 2025
Alison
This is a very nice hotel in the walled city. Views are beautiful and the food is very good. Service was nice but a bit unorganized. We had some trouble with our room so they upgraded us to a suite. This is an old property (formerly the bishops house) and needs some upgrades like carpet and paint, par for the course with these older properties.
10/10
Exceptional
20 Jun 2025
Michelle
Charming \"old world\" hotel inside the medieval walled city. Front desk staff was extremely helpful. Enjoyed dinner at the hotel one night. Nice breakfast buffet. Loved sitting outside on the sofas with a cold glass of wine in the afternoon.
Leisure Partner
10/10
Exceptional
14 Jun 2025
Thomas
Great service at reception, weight staff was outstanding, only negative is the shower and tower tub were awkward to use dangerous to get in and out had to be very very careful and I am relatively young and agile.
Partner
2/10
Poor
12 Jun 2025
Maria
This hotel is overpriced and rundown. While the rooms are clean and the beds nicely made, the glass doors to the terrace were broken, the terraces themselves were dirty, and the carpets throughout the hotel were noticeably unclean. The property feels neglected and in need of renovation. Although the staff were kind and helpful, the welcome drink was terrible. The village is extremely touristy, with a Game of Thrones-style medieval theme that feels cheap and inauthentic. Overall, not worth the cost.
Leisure Family
10/10
Exceptional
11 Jun 2025
Mike
I had a fantastic stay! The room was spotless, the staff were incredibly friendly, and the spa services were top-notch. The experience at restaurant was amazing
Leisure Partner
10/10
Exceptional
10 Jun 2025
Verified traveler
Highly recommend for a real first hand experience of the Cite. Dinner was superb and the staff very accommodating. Please don't wear your AC/DC t-shirt, flip flops and cowboy hat to dinner.
Leisure Family
10/10
Exceptional
10 Jun 2025
Mark
We very much enjoyed our 5 night stay. The location is spectacular. The hotel and grounds were beautiful. The staff were polite and very helpful.
Leisure Family
10/10
Exceptional
08 Jun 2025
Jo Ann
Wow this was a wonderful place to stay. Fantastic room, pool and outdoor bar area. In the heart of the old town. Excellent staff. Highly recommend!!!
Leisure Partner
2/10
Poor
02 Jun 2025
dean
It's a beautiful hotel, but slightly dated (which is to be expected). What isn't ok is the disrepair of floor tiles around the toilets (marble, browned by effluence isn't good) and sink holes with staines. Our stay was further marred by a fire alarm which was handled very badly. No staff monitoring or stewarding the entrance, which is deeply unsafe. When this was raised, the night manager found it funny and one of the chefs thought it sensible to make faces at us about it. The day manager the next day was apologetic and comped our bar bill, to his credit, but I won't be returning to what is an unsafely run property.
Leisure Partner
10/10
Exceptional
01 Jun 2025
Jacqueline
Absolutely amazing experience staying in this historic property. The staff were attentive had an issue with the bar regarding drinks but this was effectively resolved in a courteous manner. Will definitely be back . Had a beautiful room overlooking the square and city The gardens restaurant and pool were stunning and the hotel restaurant exceptional
Leisure Friends
10/10
Exceptional
27 May 2025
Stephen
Set in the medieval City with spectacular views from the hotel and a lovely private garden, this is a very opulent hotel. It might seem pricey but well worth the money.
Leisure Partner
4/10
Poor
14 May 2025
Verified traveler

Not worth its 5 stars

I’ve stayed before and was absolutely disappointed with my return visit.
Partner
10/10
Exceptional
07 May 2025
Vimish

One of a Kind

A very special hotel with great service and a unique atmosphere. We loved every moment of our stay as did our little Italian Greyhound.
Partner
8/10
Excellent
01 May 2025
Flavio
For a 5 star hotel , the room was very outdated with a shower inside a tub which was awkward to stay in and a shower movable glass barrier that didn’t prevent spraying water into the floor
Area around toilet was stained dark
Bed was wonderful and room spacious but the plethora of carpeting gives an impression of not being totally clean
The breakfast was good but not close to what we have experienced in other 5 star hotels
The restaurant Le Barbacane was extremely overpriced for what it proposes although dessert was devine.
I would say that this hotel merits a 4 and not a 5 star but the staf was the difference in making every effort to make our stay a nice one
Leisure Partner
10/10
Exceptional
28 Apr 2025
Normand
Amazing staff and service. Beautiful hotel.
Leisure Partner
10/10
Exceptional
22 Apr 2025
Nancy

Beautiful Hotel

The Hotel de la Cite is a beautiful hotel filled with helpful and attentive staff! We loved our room overlooking the city! Thank you for a magical stay!
Partner
10/10
Exceptional
07 Apr 2025
Jeremy

Best way to stay to immerse yourself in old times

The medieval city of Carcossonne is amazing, like stepping back in time, and staying at the Hotel De La Cite just contributes to this feeling (although only build in 1880's). A grand, imposing building directly opposite the Basilicca puts it at the heart of the old city. Excellent service, lovely comfortable rooms and a garden that is great for relaxing in the afternoon sun.
Friends_and_family Friends
10/10
Exceptional
30 Mar 2025
Carla
William was an amazing host. Perfect location. Beautiful rooms. Fantastic dinner.
Leisure Family_with_children
10/10
Exceptional
29 Mar 2025
Keir
Lovely old hotel.

With old comes one downside. Very difficult to control the heat! It was sweltering in the room even set at 15, so we left the windows open.

That's the only downside. It was a great stay in a very unique location.
Leisure Family
10/10
Exceptional
21 Mar 2025
Mark

An incredible hotel!

This hotel was phenomenal. I am well traveled, and found this to be exceptional. I was upgraded to one of the suites, where I had one of the largest balconies one could ever expect from a hotel overlooking the southwest of France. I also had another balcony in the sitting room. The staff was really friendly and helpful. One tip – you cannot really drive to this hotel. It’s hard to find, and you have to park a bit away in the parking lot and track up the hill into the walled city.

.
Self
10/10
Exceptional
21 Mar 2025
Mark
Locate the parking outside of the city wall and have the porter drive you and your luggage in. Do not attempt to park at the hotel. Wonderful property.
Leisure Family
10/10
Exceptional
09 Mar 2025
Heather
One of the most beautiful hotels in the world! Magnificent
Leisure Partner
10/10
Exceptional
09 Mar 2025
Verified traveler
It was perfect
Leisure Partner
10/10
Exceptional
19 Jan 2025
Gabriel
The hotel was amazing. We will be staying here again.
10/10
Exceptional
07 Dec 2024
Verified traveler

A great stay

The hotel is inside the walled city, right next to the basilica. As no car is allowed to drive to the castle, the hotel offers a free shuttle to pick/drop you to the parking lot where you get in/off the taxi. The hotel has a lot of history but the condition itself needs some maintenance. The view from the hotel is unbeatable and the staff are super friendly. Overall is a very nice stay. Remember to book a taxi before arrival
Self
10/10
Exceptional
28 Nov 2024
Joshua
stayed in a nice room with a deck and view during the offseason. deck might have been bigger than the room! lovely service.
Leisure Partner
10/10
Exceptional
21 Nov 2024
Deborah
Wonderful!!!
10/10
Exceptional
20 Nov 2024
Gaetan
Outstanding!
10/10
Exceptional
05 Nov 2024
Christopher
Really goid
Leisure Partner
10/10
Exceptional
04 Nov 2024
Joanne
It was lovely staying in the walled city and the hotel was just perfect
10/10
Exceptional
30 Oct 2024
Xiaowen
I loved this hotel. The stay made my trip to Carcassonne. Everyone at the hotel, from front desk to room service, was courteous and professional. I want to specially mention Julien at the front desk, who was very helpful. Its location is very convenient for exploring the old castle area. Also I loved the hotel bakery and restaurant Chez Christine, could have eaten there every single day.
Leisure Family
10/10
Exceptional
28 Oct 2024
Shirley
Located within the walls of ancient Carcassone, the hotel offers a unique opportunity to explore the area in the evening. There are nearby restaurants and bistros in case you don't want to go to the expense of eating in the hotel. If budgets are tight, have a drink in the hotel bar and then head down the cobbled streets for a dinner in one of the great restaurants or pubs. We opted for the pizza restaurant two minutes from the hotel. Breakfast was in a nearby bakery and suited us much better than the extravagant, over-the-top breakfast that we ate last year in the hotel. Carcassone is so very special; mysterious and ancient, and serenely beautiful. Enjoy it all. Give yourselves a full day within the walls. Two nights will make it fabulous getaway, or a memorable pause on your vacation in France.
Leisure Friends
10/10
Exceptional
25 Oct 2024
Laura
An absolutely gorgeous hotel that is in an excellent location and with beautiful gardens right on the walls of the city. It is like an oasis and we had a fantastic time! The restaurant is also excellent, especially great value is the lunch set menu.
Leisure Partner
10/10
Exceptional
20 Oct 2024
Julia
Great hotel!
Leisure Partner
10/10
Exceptional
18 Oct 2024
Anne
The staff were amazing and so kind. We loved every moment at the hotel and we only wished that we stayed longe r
Leisure Partner
10/10
Exceptional
12 Oct 2024
Inga

Fabulous!

Before we can even begin to compliment the hotel, the location, the staff and the service we must compliment Jerome who helped us navigate getting in and out of the old cite and again to the train station with massive luggage! We had just completed a 7 day tour on the Canal du Midi with 7 friends. It was such a pleasure to stay at the hotel for the night for a good rest and beautiful view before we begin our voyage back to the US.
Jerome is a tour guide, historian, athletic guy with a wonderful sense of humor, he truly made our stay magical! We will be back again someday!

Inga & Murray Reynolds,
Temecula California
Leisure Friends
10/10
Exceptional
09 Oct 2024
Linda M

A unique and wonderful place

This was my second time at the hotel. 3 nights each. I enjoyed it so much both times. I love walking around the fortress especially after the tourists depart.

The hotel is truly beautiful and the staff amazing. Nenita is a wonderful masseuse. The receptionists are so helpful. I already want to return.
Self
10/10
Exceptional
01 Oct 2024
anita
Very good service, food and location. Comfortable room. Pretty hotel
Leisure Partner
8/10
Excellent
19 Sep 2024
Scott
This is an excellent hotel in a great location. Staff was friendly and helpful. We booked a Junior Suite. Although not really a suite (just a large room) the room was well done with a large balcony.

I have a couple of reasons for taking off a star. First, I could hear the people in the room above walking and the room next door talking. This is a pet-peeve as when I want to sleep, I need quiet and not muffled conversation and laughter in the room next door. Second is the balcony smoking policy. Along with being up late talking, they also sat on the balcony and smoked which blew directly into our balcony and room if the window was open. This meant that unless I wanted to sit and smell smoke, the balcony was useless to me. I understand that I'm not the only guest, I just shouldn't be able to hear or smell the others when in my room.
Leisure Partner
10/10
Exceptional
14 Sep 2024
Josh
Historic hotel in village center.
Housekeeping left us with no toilet paper or tissue paper and had to wait for someone to drive back to hotel at night to resupply.
Otherwise a wonderful place.
Leisure Family
8/10
Excellent
14 Sep 2024
Julia
The setting is all.
Partner
10/10
Exceptional
14 Sep 2024
Paul
Very special place right in the heart of the medieval city. The Hotel is old and has plenty of character but still spotlessly clean. Lots of steps as would expect from a property of this age, but you would choose to stay here for the character and location!
Greeted straight away on arrival and told we had been given a room upgrade which was nice. Our room was good size with a private terrace leading into the garden and a great view over the ramparts to The Bastide below.
The staff were friendly and helpful, gave us a little tour of the hotel when we arrived. La Barbacane restaurant had an amazing menu and first class service.
Nice pool area and outside garden, too windy when we visited in mid September to use the pool but sure it would be fine.
For info, if you take a taxi from the airport as we did the hotel has a dedicated drop off area just outside the walls - no cars in the medieval city. Staff bring up your luggage and its a 3-4 minute walk up 2 flights of steps across each wall of the castle et voila you are in the medieval city right by the Basilica and the hotel is in front of you. Would stay again. Merci beaucoup to the staff.
Leisure Partner
8/10
Excellent
14 Sep 2024
James
Incredible location, let down by indifferent to poor service.
Partner
10/10
Exceptional
11 Sep 2024
Jean
Great hotel in a not so convenient area
Leisure Family
10/10
Exceptional
08 Sep 2024
Michelle
outstanding property
10/10
Exceptional
03 Sep 2024
Alessandro
Great facilities and good location.
Leisure Partner
10/10
Exceptional
03 Sep 2024
Ian
Location and quality . Welcoming staff truly good value
Leisure Partner
10/10
Exceptional
03 Sep 2024
Richard
The staff was very helpful, the hotel was very clean and the room was beautiful. The only issue I would have is that the tub/shower was awkward.
Leisure Partner
6/10
Pleasant
02 Sep 2024
Gez
Great location and building , awesome food and restaurant staff, spa staff let it down as couldn’t speak any English at all which is surprising for a 5* hotel. Bathroom no extraction and water flooded everywhere asked for extra towels after 3 hours had to call them to get them as they had forgotten.
Leisure Family
10/10
Exceptional
01 Sep 2024
laurence
Wow what an unbelievable hotel with such amazing surroundings
Leisure Partner
10/10
Exceptional
29 Aug 2024
Joshua
We were biking the canal from Sète. This was an amazing property. Even if you can’t get a reservation stop on for a drink on the terrace or the bar.
Leisure Partner
10/10
Exceptional
22 Jul 2024
Sasha

Breathtaking views!

This hotel is so incredibly picturesque - breath taking! Staff available, friendly, very helpful.
Hotel has AC, but rooms not individually controlled & bit warm by US standards. Beds comfortable, food delicious. Surrounding town great to explore!
Friends_and_family Family

Location & surroundings

Hotel de la Cite Carcassonne - MGallery Collection
Place Auguste Pierre Pont, Carcassonne, France

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Hotel de la Cite Carcassonne - MGallery Collection

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