Name: Guest House Galaxy
Address: Via Dei Mille 41 A, Rome, 00185, IT

4/10

Poor

04 Jan 2026

Juan

Our beds were most uncomfortable and there was dust everywhere they didn`t clean well. The wifi was not that good. The bath had small amounts of mold. The towls smelled like old people.

Friends_and_family Family

2/10

Poor

21 Jul 2025

Wendy

Awful!

The rooms that we stayed in, were not actually in the hotel, but in a site about a block and a half away. There was no front desk, breakfast, or assistance available at the building where we were located. There was no air circulation, other than being able to open the windows even though air conditioning was part of the description. The employee who let us into the building, said that they do not turn on the air conditioning until June even though it was close to 90° during the day.The windows opened to a small courtyard down below where the dumpsters were housed. So it was hot, with no air circulation, and smelled like garbage for our entire stay. The beds were hard, the bedding was stiff polyester. Overall, this was one of the most uncomfortable stays we’ve ever had in a hotels.com property.

Friends_and_family Family

2/10

Poor

20 Jul 2023

Valerie

It was not advertised on Expedia or explained that check in was actually at another location/hotel then you had to walk back to the address that was displayed on Expedia. I was very confused, it was so hot, I was carrying my luggage back and forth like an idiot. It was very frustrating. Luckily when I called the number the person working reception spoke English and explained to me where I had to go. Nonetheless it was confusing and irritating. Also nowhere in Expedia does it say that the tourist have to pay a city tourism tax payable only in cash. I barely had the right amount.

The AC barely worked, there was a funny odor in the room. The room floor was not swept, there was dust and hair all over the tile.

Also I'm not sure if it was the other people in the room right in front of us or the area/neighbors around but we kept hearinf moaning sounds all night. It was very uncomfortable and for many hours on and off. Would not stay here again.

Leisure Friends

4/10

Poor

12 Jun 2023

annette

Stayed 3 nights June 2023 heat around 27 degrees and we were informed that the air conditioner was not working. So hot in room at night felt ill told could not move to another room. Finaly after 2 days someone knocks with a remote for the air conditioner. I think they were saving on electricity. Shower cubicle had old soap pieces on tray and the inside of the doors had never had a wash plus mold. Breakfast was boring and in another building. Close to Rome terminal station but you pick up the keys at a different place. Nightmare.

10/10

Exceptional

14 May 2023

JOHN

5 🌟 'Find'.

We actually stayed at The Mirage (the Galaxy is an annex). Absolutely brilliant location; all travel options within minutes. Reliable lift with space for two and suitcases. Great night's sleep in comfortable, quiet, spotlessly clean and spacious room. Staff were lovely; very helpful and we were able to buy our air coach tickets at reception. Left luggage facility very convenient on our last morning. Very pleasant breakfast. Great restaurants nearby. We would DEFINITELY stay here again!

Partner

6/10

Pleasant

28 Dec 2022

Verified traveler

Pick up your room keys at a separate hotel

The Hotel Galaxy doesn't have anyone there to check you in. They don't advertise that. After you look for parking and there is none, and drag your luggage to the listed address...you find out no one is there. Instead there's a sign with a phone number. I called it, then was given directions to another hotel address on the next block. It's not convenient, nor practical, to have guests check in at a different address than what's listed. It was a bit of a nightmare.

Also, the building is very old. The keys get stuck and I would not stay there again.

Self

8/10

Excellent

15 Sep 2018

Verified traveler

Great location

Great location near Termini station so easy to get around the city from there. The B&B is in an apartment/office building so doesn't really feel like a hotel, we never saw any other guests and there's no front desk. Nonetheless, it was good value and the room was clean. The double bed was actually two singles pushed together though!

Partner

6/10

Pleasant

22 May 2026

Philippe

Chambre microscopique, complexité pour l'enregistrement, bruyante . J'ai mis quand même 3 étoiles car la chambre était neuve et le personnel plutôt sympathique.

Self

2/10

Poor

05 Apr 2026

Sandra

Lyhört!
Väldigt lite till frukost.
Luktade avlopp i vårt rum, fick byta rum.
Beställde väckning på avresedagen, den fick vi aldrig.
Snålt med toalettpapper, behövde be om det.

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Martie Annemie Van

De inchecken gebeuren bij hotel Mirage..aan de overkant van de Tremini trein station ....ook de ontbijt is daar ...de ontbijt is basic maar genoeg ...je kan je bagage er opbergen indien nodig ...ze houden wel je id of paspoort als waarborg ...indien je dit nodig heeft moet je 20 euro betaal voor de waaarborg vd sleutel vd kammer ... guesthoese gaxy is er niet ver van kamer was schoon aleen de inkom area voor je na de kamer gaan heb een speciale geur
area was veilig
locatie goed en restaurante dichtbij .

Partner

2/10

Poor

30 Dec 2025

NAIM

Une expérience déplorable : établissement à éviter absolument.

Nous avons séjourné dans cet établissement via Expedia et le constat est sans appel : les prestations sont indignes d'un hôtel. Voici les points majeurs de notre mécontentement :

Accueil et Service : Le personnel, particulièrement au petit-déjeuner, est agressif et irrespectueux envers la clientèle. La collation servie est médiocre : un café imbuvable et une viennoiserie à la fraîcheur douteuse (goût rance).

Hygiène et Confort : L'établissement souffre d'un manque d'hygiène flagrant et d'odeurs nauséabondes. La douche est impraticable (alternance incontrôlée d'eau chaude et froide). De plus, l'hôtel est en plein chantier : nous avons subi les nuisances sonores des marteaux-piqueurs dès le matin, ainsi qu'un nuage de poussières et des émanations de peinture persistantes.

Publicité mensongère Chambre quadruple ! La chambre louée pour quatre n'est en réalité qu'une chambre simple saturée par l'ajout de lits d'appoint inconfortables. L'espace est si restreint qu'il n'y a aucun passage entre les lits ; l'accès au couchage nécessite de ramper, ce qui est inacceptable.

Équipements défaillants : Le Wi-Fi et le minibar sont hors service.

Conclusion : Il est inadmissible qu'une plateforme comme Expedia référence un tel établissement. Ce séjour a littéralement gâché nos vacances. En conséquence, nous exigeons le remboursement intégral de notre réservation ainsi qu'un dédommagement pour le préjudice subi.

Leisure Family_with_children

8/10

Excellent

28 Jul 2024

Elisabetta

Hotel vicino alla stazione. Pulito.
NB. Reception e colazione sono effettuate in un altro stabile.

Friends_and_family Friends

2/10

Poor

24 Jul 2024

Ramin

Duschen var jätte dålig, rummet var väldigt lite, frukost var dålig och serverar på ett annat ställe.

Partner

2/10

Poor

12 Jul 2024

Frank

Dårlig beskrivelse

Hotellet beskriver sig selv med:
1. Værelse som er lydisolering
2. Minibar
3. Gratis morgenmad
4. Gratis toiletartikler og shampoo
5. Premium sengetøj
6. Hjemmesko
Dette er dog ikke korrekt, man kunne høre alt, fra værelserne og opgangen.
Minibar var der ikke noget af, der var et køleskab, som ikke virkede.
Der var ingen morgenmad på hotellet, man skulle gå til et andet hotel, som serverede morgenmad mellem 8-9.30. Morgenmaden bestod at toastbrød, smør, en lille marmelade til deling, diet yoghurt, cornflakes, som serveres på underkopper/ små skåle og spises med en teske. Billedet af morgenmadsbordet, viste frugt, hvilket der heller ikke var. Kom man senere end kl 8.45, var brødet væk. Personalet var sure og forstod intet.
Toilet artikler bestod af et stykke håndsæbe og 2 poser hårshampoo. Toiletpapir skulle man spørge efter.
Sengetøjet blev ikke skiftet (vi var her 10 dage)
Hjemmesko havde vi ikke brug for, men de var der heller ikke.
Vi vælger vores hoteller efter om de har morgenmad, da det betyder så meget for os.
Det var desværre ikke muligt for os at finde et andet at bo.

Partner

4/10

Poor

09 Jun 2024

Carlos Roberto

Checkout too early and for keeping bagage need to pay 5 eur by baggage

Leisure Partner

4/10

Poor

07 Apr 2024

Lucia

Carissima, camera strettissima personale poco disponibile…assolutamente no consigliabile

Business Partner

6/10

Pleasant

28 Dec 2023

Verified traveler

No estaban muy pendiente de temas como el papel higiénico

6/10

Pleasant

27 Sep 2023

Verified traveler

The room is really small, the breakfast was almost nothing , just a coffee cup and a croissant.
The building is under renovation workship.
Is nice , but it smell like humidity.
At least it dos not value it cost.

Partner

8/10

Excellent

11 Sep 2023

Grazia

La camera ordinata, pulita. Colazione buona.

Leisure Partner

2/10

Poor

17 Jan 2023

BILMAR

Nada. Malos olores. Quitan la calefacción. Me ubicaron en otra dirección. Me limpiaron el utensilio con la mano.