Hotel Ciao

Italy , Rome
ROME, Via Marsala 96B
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75 reviews shown

2/10

Poor

22 Feb 2026

Rie

Worse!
The most worse hotel in my experience. After 14 hours flight, they send us another building after check in. It wasn't hotel. Just dark regular apartment. I have to use 4 keys to enter the room. No front desk. No USB charger. We stay 4 nights but they never clean room and bed. Every night when we went to bed, all body is very itch. I don't think they don't wash blanket. Also they asked me to pay tax fee by cash so I paid it when I checked in. then send me message to come front desk which is another building to pay extra tax fee in last day. My flight was 10am and front desk open at 7.30am. I went to there at 7.30am but front desk wasn't oepn. I almost missed flight to back home. I don't recommend this place if you want to stay comfortable.

10/10

Exceptional

19 Feb 2026

Jerick

Great location, right by the train station. Easy to get all over the place. Prices are reasonable.

Friends

10/10

Exceptional

09 Jan 2026

Anthony

Room was great and the staff was very welcoming and friendly. Wish I could have stayed more than one night!

Leisure Self

8/10

Excellent

02 Jan 2026

Jeremiah

It was wonderful stay at Hotel Ciao., If I’m in Rome again I will definitely stay here.

Leisure Family

10/10

Exceptional

20 Dec 2025

William

The hotel is in a great location, just a short walk from the Roma Termini station which was very convenient when arriving from the airport and getting around via the metro or bus. There also were a number of restaurants and a supermarket close by. The front desk was courteous and helpful from check in and out to explaining places of interest and how to get around. I was able to check in early as there was a room available in the morning. My room was a classic single room in the annex building which was a block away. It was clean, comfortable, modern, and a good size given the location. The room was also cleaned daily which was fantastic. Thanks to the staff for accommodating my early check out so my luggage could be left in the room (reception was closed at the time) to be picked up in the afternoon at reception. This was an excellent stay!

Leisure Self

10/10

Exceptional

24 Nov 2025

Denice

Great place to stay!

10/10

Exceptional

17 Nov 2025

Pauline

Clean room beds made everyday nice bonus.
Easy and convenient to attractions and shopping. Great experience. Staff was wonderful.

Leisure Family

10/10

Exceptional

13 Nov 2025

Tiffany

The staff is so friendly and amazing. The room was always clean. We really loved the coffee/hot chocolate machine in the office.

Leisure Family

10/10

Exceptional

25 Oct 2025

Marilyn

The hotel staff were very friendly! I had lots of questions--they helped me with each one!

Leisure Self

10/10

Exceptional

22 Oct 2025

Gerald

Plenty of dining and shopping options. Termini train station across the street. Hotel staff members Ruby and Trojan were excellent in providing information as well as vouchers for croissants and coffee in nearby breakfast venues. Would definitely stay there again.

Leisure Family

2/10

Poor

17 Oct 2025

yanell

Pictures of the property aren’t real
I was very disappointed

8/10

Excellent

14 Oct 2025

ALFONSO

Excellent customer service: Trojan provided friendly and knowledgeable customer service.

2/10

Poor

27 Sep 2025

Illeen

DO NOT STAY AT THIS HOTEL!!! The most uncomfortable beds that can e er imagine. They are toddler size and only a sheet for bedding. You have to climb three flights of stairs to get to registration desk only to get to an office with no air conditioning. Then were taken to another building with no elevator. We were given 4 keys to get into the building and into out room. Do yourself a favor, do not stay at this hotel.

Leisure Friends

10/10

Exceptional

24 Sep 2025

Ian

Hotel near main station, great for buses and metro. Staff very friendly and helpful, would stay here again.

Leisure Family

10/10

Exceptional

23 Sep 2025

Seanna

This hotel was right next termini station. Rooms were immaculate every day.

Self

8/10

Excellent

21 Sep 2025

stephen

close to train station.places to eat nearby.

6/10

Pleasant

19 Sep 2025

Ngok Kong

Near main train station

As a Singaporean, first time to check in to this type of hotel. Anyway the room is clean and good enough for rest and sleep.
Hotel is very near to the main train station and subways, so I think this is the main reason to book this hotel.
And the whole area has plenty of this type of hotel - very plain with no other amenities or luxury.

Partner

10/10

Exceptional

18 Sep 2025

David

Good

Leisure Friends

10/10

Exceptional

17 Sep 2025

Stephen

Quiet air conditioning. Close to good grocery store. Close to main train station and subway. Very froendly

Leisure Self

10/10

Exceptional

07 Sep 2025

Laura

Best stay at Hotel Ciao

This hotel is in a great location to explore Rome. Surrounded by great little bars & restaurants & termini is straight across the road. The room was lovely, comfortable bed & en suite, what more could you ask for. So peaceful during the night as well. The host & hostess were amazing & so helpful, couldnt do enough for you & a mine of Information! Wouldnt hesitate to recommend this little spot.

Partner

10/10

Exceptional

08 Aug 2025

Verified traveler

Single room

I have stayed 3 nights in an anex building. The room was nice with simple furnishings, clean towels every day and complimentary coffee and tea bags. I also had a small refrigerator in my room. The only small issue - the mattress was a little too hard for me, but that's just my preference.

Self

10/10

Exceptional

02 Aug 2025

Julian

Great stay and staff

Leisure Family

10/10

Exceptional

01 Aug 2025

christopher d

The absolute best place to stay if you’re traveling through Rome and need a place for a night or two. The very best!

Leisure

10/10

Exceptional

01 Aug 2025

McKenna

Hotel Ciao was a great stay. Staff were friendly and super helpful. The location is secure and convenient. Would stay there again and recommend!

Leisure Partner

10/10

Exceptional

29 Jul 2025

Margaret

Hhe staff was some of the friendless I’ve encountered!!

Friends_and_family Family

8/10

Excellent

19 Jul 2025

Josephine

Liked the quiet bedroom. Didn't like many key entry and no elavator to 2nd fl.

Leisure Self

8/10

Excellent

07 Jul 2025

Min Jung

Really close to the Rome terminal station which has many options for food and shopping. There's a big supermarket across the street as well. Staff at check-in help you get familiar with the city and give you tips for sightseeing. Bathroom is pretty crammed, the only downside.

10/10

Exceptional

02 Jul 2025

Julius

Comfortable and quiet.

Business_and_leisure Self

10/10

Exceptional

01 Jul 2025

Tiffeny

Comfortable and clean

Leisure

10/10

Exceptional

30 Jun 2025

Aurélien

Very friendly staff and great location

Fantastic service, friendly staff

Partner

10/10

Exceptional

20 Jun 2025

Billy

Great location and friendly staff

Partner

10/10

Exceptional

15 Jun 2025

Katey

Great location, right next to the main train station, lots of food options and supermarket. Staff were really friendly and helpful.

Leisure Family_with_children

10/10

Exceptional

15 Jun 2025

olivia

It was a very great stay! The lady at the front desk was very welcoming, friendly and helpful. This hotel was in a good area, I was a bit nervous about staying near the train station, but we didn’t have any issues, even when walking at night. We were able to walk to all the big sights in one day and there were plenty of great restaurants in the area. Would definitely stay again!

Leisure Partner

10/10

Exceptional

16 May 2025

Cheryl Ann

I loved this small hotel. The service at the front desk was very friendly and helpful. My room was the perfect size for 1 person. It had everything I needed. The location was convenient to the termini and there was a grocery store across the street. I walked a lot and found it very doable but I also took advantage of the metro just down the street. Would definitely stay here again if I ever get to come back to Rome.

Leisure Self

10/10

Exceptional

16 May 2025

Vincent

Great

Leisure Family

10/10

Exceptional

30 Mar 2025

Tricia

Ciao is Great!

The place is charming. It isn't the ideal location period literally looks at the train station and it's convenient to grocery store shops. I mean, of course, the train station is full of shops. Is like a shopping mall. So everything designer and good restaurants are right there. And the people that.
Run, the place are fabulous.They're so nice and so caring.And so understanding and so polite.I love that just genuinely humbling kind people. I loved it.The place is not fancy But it's perfect.It's very homey , it feels like a place you could stay for A long time and it feels very nostalgic.

10/10

Exceptional

19 Jan 2025

Nadia

Very friendly receptionist, Ruby welcomed us with a lot of information of activities, provided a map and gave us all the directions to the main attractions. We’ve got a free upgrade into an annex building around the corner, very nice, spacious and clean room. Quiet space. Walkable distance to all main interest points. I recommend this place and I would love to come back! Well done! Thanks.

Leisure Partner

10/10

Exceptional

11 Dec 2024

Michael

It was an eccellent value for the price

Self

10/10

Exceptional

09 Dec 2024

Gary

We are a couple from US. Hotel Ciao was clean, sheets were crisp and white, room was large, staff was friendly and very helpful. Location was extremely convenient 1 block from train, metro and bus station. Nearby dining opportunities were plentiful, good and well priced. We will stay at Hotel Ciao again next time we go to Rome.

Leisure Partner

10/10

Exceptional

28 Nov 2024

Oscar

This hotel served me well. Rooms are small but fine for the price. The location did not feel as bad to me as others say. There are now more police and security there than homeless people. Still, visitors will spend most of the time away from the area and the buses and metro make the rest of Rome accessible. Service was friendly and the no problems.

Self

8/10

Excellent

06 Nov 2024

Eloida

Friendly staff. Near train station.

10/10

Exceptional

01 Nov 2024

Ralph

We were in Rome really in transit to other places in Italy, looking for a place convenient to the railroad, not really for the highlights of Rome. This place is incredibly convenient to the Termini, literally across the street. What we hadn;t fully appreciate was how easily from this spot we could get to anywhere in Rome. The taxi stand is right there, as is the Hop on/off bus, the regular bus, and the Metro. We knew this was not a destination place for food, but the desk at Ciao told us about a great Roman style restaurant in the are very popular with the locals. La Familia was so good and authentic we ate there twice (only Americans in the place, all locals otherwise) . What can I say - the staff were great, warm and friendly. Nothing fancy, but a good clean room, relatively quiet considering the location, and way better than we were expecting. We'll stay here again. Not for everyone, no restaurant, gym, pool etc. but perfect for our needs.

Leisure Partner

10/10

Exceptional

26 Oct 2024

Francois

Nous étions dans leur nouvelle acquisition, c'était vraiment très bien comme endroit. Tout était neuf et propre a deux pas de la station de train.

Leisure Family

10/10

Exceptional

22 Oct 2024

Helena

The personnel was friendly and helpful. The room was clean and comfortable. Good location.

Leisure Partner

10/10

Exceptional

21 Sep 2024

Hannaliza

Very nice room, very clean , staffs are great, very kind and helpful. Free coffee and water

Leisure Partner

10/10

Exceptional

11 Sep 2024

gdo

Good services, close to transportation

Leisure

10/10

Exceptional

10 Sep 2024

Glennie

It was a good stay for what it was worth. I would stay again.

Self

10/10

Exceptional

04 Sep 2024

Maria Josefina

Stayed 3 nights and the staffs were friendly, spacious room and very clean. Very convenient to Roma Termini station for bus, metro and train transportation. I would stay again at this place.

Leisure Partner

10/10

Exceptional

06 Jul 2024

Abigail

10/10 stay!

This hotel was amazing! Highly recommend! It has a good location next to Termini station, making getting to and from the airport easy as we did not need to lug our suitcases around Rome. Rooms come with a fridge and safe which are included in the brilliant booking. Air con was marvellous, especially coming in from walking around all day! The hotel staff were wonderful and so friendly, helped us with key information about Rome and gave us recommendations. Could not recommend it anymore.

Friends_and_family Friends

10/10

Exceptional

18 Jun 2024

Ralph

Hotel Ciao was right in the heart of Rome. Everything is close by within walking distance from dining, shopping and also the main attractions.

10/10

Exceptional

05 Jun 2024

Stephen

Great staff, very helpful. Enjoyed our stay.

Leisure Family

10/10

Exceptional

26 May 2024

SHUMAINE

Great stay. Staff was very nice and helpful.

Partner

10/10

Exceptional

12 May 2024

Cindy

Our hotel Ciao experience was very good. We were greeted and welcomed in such a lovely manner! Our room was spacious and clean. As was our bathroom. It felt safe and was quiet for the duration of our stay. Being across from the Roma Termini was so helpful and the staff were incredibly helpful in helping us plan our day in Rome. Our vouchers for a traditional Italian breakfast were very much appreciated and the dinner recommendations and reservations were excellent! The property may only be one star - but the staff are five stars for sure!!! Would definitely recommend for the budget conscious traveler.

Leisure Family

8/10

Excellent

15 Dec 2023

Verified traveler

Great communication and easy check in

8/10

Excellent

29 Oct 2023

Mark

Great staff…

clean rooms and great location….

8/10

Excellent

12 Apr 2023

Kelly

A good simple \"base camp\" for the traveler who just needs somewhere to rest and recuperate after a long day's exploring. It's clean, has good internet, and the location across from the central terminal could not be more convenient. Also, the staff was all very cordial and helpful. It's not fancy, but I liked it. recommended.

Leisure Self

8/10

Excellent

03 Jan 2023

Andrew

Hosts were very friendly and the housekeeping is excellent.
The beds were comfortable and the location is convenient.

It is not the fault of the place that the Italian government is so inept they can't manage trash and homelessness near the train station. The area is FILTHY, garbage and human waste all over the streets. There are homeless people screaming outside the building almost all day and all night long.

Leisure Family

4/10

Poor

03 Jun 2022

MICHELLE

Hotel Ciao is centrally located near the train station which is why I booked it. Looking at the photos of the rooms online did not match the room I received, which was very outdated and in need of repairs. The room I stayed in was the \"triple\" room. The bathroom shower did not drain so I had to turn off the water every 30 seconds and wait a few min before turning it back on. The shower curtain nearly touched the toilet, so you can visualize how small the bathroom was. Pretty inconvenient, as the floor was wet where one would put their feet to use the toilet. The staff members were nice and provided a voucher for a croissant and coffee at a nearby coffee shop which was appreciated. And they were flexible with check-out to be between 10 and 11AM which also was nice as it allowed for more time to explore. PROS: nice staff, good location, cafe voucher, clean room. CONS: outdated rooms, expensive for 1-star hotel ($200 CAD), issues with bathroom. Overall, I think you can find a better hotel for a similar price.

Leisure Family

10/10

Exceptional

11 Sep 2019

Verified traveler

Staff were so helpful and friendly rooms were basic but clean and spacious with really good air con i would higy recomend them only down side is reception location is awkard

Leisure Partner

10/10

Exceptional

12 Jul 2019

Vilmari

Very centric and it’s in front of the train. Pharmacies, restaurants and shops in just a minutes.

Leisure Family

6/10

Pleasant

03 Nov 2017

Nirev

Just ok

Pros:

- very friendly staff running the hotel and also very helpful
- location is central and walking distance to Rome city Centre
- ensuite bathroom
- close to termini - for those who have early morning trains

Cons:

- I was told location can be dangerous as too many pickpockets and homeless people around termini. I never encountered any problems though
- room is tiny and a bit claustrophobic
- bathroom shower area is very tiny and no place to keep your soap/shampoo, etc
- toiletries = 1 packet of shower gel
- there is no sign of hotel ciao at all. So if you hadn’t read the reviews and didnt know that you need to register at hote luciani, you will never find hotel ciao
- what they didn’t tell you - hotel Luciani is on the first floor and there is no lift. So if you are a solo traveler, you will have to haul your bags up to check in. Not a big deal for me, but may be for many.

Overall:
- very basic rooms, cannot be considered a hotel. Not really cheap considered what you are getting but then again, Rome ain’t cheap! :)

6/10

Pleasant

08 Jul 2017

Verified traveler

Convenience but not good

Not in the original hotel and a poor shower. Just a place for a short stay if you need a hotel just next to the train station.

Partner

8/10

Excellent

26 Jun 2017

traveling mom

\"When in Rome\"

Hotel Ciao is adjacent to Roma Termini and thus has immediate access to public transportation. It was super easy to find, the staff is multi-lingual, and our rooms were kept tidy. I would stay here again.

10/10

Exceptional

15 Oct 2016

young

Comfortable and quiet enen though close to termini station for 2 min to walk. It was convience to trip other city. But you need to check in different location where close to walk.

Family

4/10

Poor

14 Apr 2015

Saura

Not a good place to stay. It is dirty and they levy heavy taxes.

10/10

Exceptional

14 Feb 2026

Renata

Ruby nos ajudou desde o primeiro momento, nos ajudaram com as malas , nos deu uma perfeita indicacao da cidade como um todo. Quartos limpos, cafe na maquina da recepcao e galao de agua para qualquer momento, a equipe faz o diferencial. Otima localização pra quem chega de trem

10/10

Exceptional

14 Feb 2026

RENATA

Quartos muito limpos, confortáveis, a simpatia da equipe é fora do padrão. Ruby e Trojan foram extremamente prestativos educados e sempre dispostos a nos ajudar. Voltaremos com certeza.

Partner

8/10

Excellent

08 Feb 2026

HENRIQUE

Equipe muito gentil.

Partner

8/10

Excellent

23 Jan 2026

Andre

Zimmer war sauber. Sehr gute Lage am HBF. Ist zu empfehlen.

Leisure Self

10/10

Exceptional

18 Jan 2026

Giorgio

La stanza e il personale eccellente

Partner

8/10

Excellent

31 Dec 2025

Ahmed

L’établissement est bien situé et propre.
Cependant, il manque une cafetière dans l’extension et les escaliers ne paraissent pas très sûrs.
Dans l’ensemble, le séjour s’est tres bien déroulé et je recommande l’hôtel.

Friends_and_family Friends

10/10

Exceptional

30 Dec 2025

SERGIO

Hotel maravilhoso. Quarto limpo, organizado, muito seguro. O Danilo me recepcionou muito bem. Me deu dicas de onde comer, o que visitar. Sempre muito disponível. A internet é excelente. A limpeza do quarto é feita todos os dias. Tem água e café a disposição. Sem contar na localização que é a poucos passos do Roma Termini. Muito obrigada, Ciao. Voltarei em breve, Deus quiser.

Self

10/10

Exceptional

26 Dec 2025

Aline

Otimo, todos legais e gentios

Self

10/10

Exceptional

15 Dec 2025

Bruno

Chambre propre, faite chaque jour. Tranquille pour bien se reposer des belles balades et visites de Rome
Serviettes changées quotidiennement.
Accueil très chaleureux avec cafés offert.

Self

8/10

Excellent

26 Nov 2025

Tamotsu

スタッフ対応、リネン交換と清掃が良い。

Leisure