Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

Hotel Ciao

Rome · Italy

Via Marsala 96BView location

8.6/10Excellent268 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort7.6/107.6
Condition8.2/108.2
Location7.6/107.6
Neighborhood7.8/107.8
Amenities8.8/108.8
See all ratings
Check availability Pay with crypto or card

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Ciao

Located in the heart of Rome, Hotel Ciao offers convenient amenities such as complimentary Wi-Fi and concierge services. Each of the 15 air-conditioned guestrooms features satellite TV, a safe, and a desk. Daily housekeeping is provided.

The hotel is within a 15-minute walk of the University of Roma-La Sapienza and Via Nazionale, and a short distance from attractions like the Basilica di Santa Maria Maggiore and the Roman Forum. Enjoy room service and other amenities including multilingual staff and luggage storage.

Read more about this hotelShow less

With a stay at Hotel Ciao, you'll be centrally located in Rome, within a 5-minute drive of Villa Borghese and Colosseum. This hotel is 0.6 mi (1 km) from Via Nazionale and 1.9 mi (3 km) from Piazza di Spagna.

Make yourself at home in one of the 15 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Shared bathrooms with hair dryers are provided. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk.

Popular amenities

Free WiFi
Concierge
Non-smoking

Check-in and check-out

Check-in from 2:00 PM
Check-in until 9:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Pets allowed Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 4.00 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
    • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    The front desk is open daily from 8:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Pet fee: EUR 15 per pet, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Filipino

    English

    Italian

    Romanian

    Spanish

Nearby attractions

Via Marsala 0.1 km / 0.1 mi
University of Roma-La Sapienza 0.7 km / 0.4 mi
Piazza della Repubblica 0.9 km / 0.5 mi
Piazza Santa Maria Maggiore 0.9 km / 0.5 mi
Piazza Vittorio Emanuele II 0.9 km / 0.6 mi
Teatro dell'Opera di Roma 1 km / 0.6 mi
Via Nazionale 1 km / 0.6 mi
Umberto I Policlinic of Rome 1 km / 0.6 mi
Via XX Settembre 1 km / 0.6 mi
Basilica di Santa Maria Maggiore 1.1 km / 0.7 mi
Quirinale 1.2 km / 0.7 mi
Via Nomentana 1.3 km / 0.8 mi
Porta Pia 1.3 km / 0.8 mi
Chiesa di San Carlo alle Quattro Fontane 1.5 km / 0.9 mi
Via Veneto 1.6 km / 1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 15
  • hotel
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Multilingual staff
  • Hotel safe
  • Lift access
  • Concierge
Show 2 more facilities & services
  • Luggage room
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Hotel Ciao

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE CLASSIC DOUBLE BEDTRIPLE • CLASSIC DOUBLE BEDTPL.AS-DB

    Photos are not available for this room type.

    Hotel Ciao

    TRIPLE CLASSIC DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.AS-DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE ANNEXTRIPLE • ANNEXTPL.AX

    Photos are not available for this room type.

    Hotel Ciao

    TRIPLE ANNEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    ANNEX

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.AX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE CLASSICSINGLE • CLASSICSGL.AS

    Photos are not available for this room type.

    Hotel Ciao

    SINGLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Shared external bathroomDOUBLE • Shared external bathroomDBL.S8

    Photos are not available for this room type.

    Hotel Ciao

    DOUBLE Shared external bathroom

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Shared external bathroom

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.S8

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE ANNEXSINGLE • ANNEXSGL.AX

    Photos are not available for this room type.

    Hotel Ciao

    SINGLE ANNEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    ANNEX

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.AX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE ECONOMYSINGLE • ECONOMYSGL.EY

    Photos are not available for this room type.

    Hotel Ciao

    SINGLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE DELUXETRIPLE • DELUXETPL.DX

    Photos are not available for this room type.

    Hotel Ciao

    TRIPLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH SHARED BATHROOMDOUBLE • WITH SHARED BATHROOMDBL.FH

    Photos are not available for this room type.

    Hotel Ciao

    DOUBLE WITH SHARED BATHROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.FH

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ANNEXDOUBLE • ANNEXDBL.AX

    Photos are not available for this room type.

    Hotel Ciao

    DOUBLE ANNEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ANNEX

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Hotel Ciao

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSICRoom • CLASSICROO.AS

    Photos are not available for this room type.

    Hotel Ciao

    Room CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel Ciao

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ANNEXRoom • ANNEXROO.AX

    Photos are not available for this room type.

    Hotel Ciao

    Room ANNEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ANNEX

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Hotel Ciao

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIORTRIPLE • SUPERIORTPL.SU

    Photos are not available for this room type.

    Hotel Ciao

    TRIPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Hotel Ciao

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSICDBL.AS

    Photos are not available for this room type.

    Hotel Ciao

    DOUBLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Hotel Ciao

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXESINGLE • DELUXESGL.DX

    Photos are not available for this room type.

    Hotel Ciao

    SINGLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Hotel Ciao

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLASSICQUADRUPLE • CLASSICQUA.AS

    Photos are not available for this room type.

    Hotel Ciao

    QUADRUPLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE CLASSICTRIPLE • CLASSICTPL.AS

    Photos are not available for this room type.

    Hotel Ciao

    TRIPLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Hotel Ciao

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Ciao

8.6
Excellent
268 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
7.6 /10
Condition
8.2 /10
Location
7.6 /10
Neighborhood
7.8 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
26 Jul 2026
Stacie
Perfect location for the cost. Very professional staff and great communication. FANTASTIC AC!
10/10
Exceptional
20 Jul 2026
FERMIN
Excelente hotel
Family
10/10
Exceptional
17 Jul 2026
Maria
Wow! We had a really great experience with this hotel. The receptionist was such a lovely lady who spent a lot of time giving us pointers on how best to explore the city. She also gave us restaurant recommendations and was very responsive to our questions throughout. The room was clean and the property was well-maintained. I truly did not except that exceptional of an experience. The location is also VERY convenient. I would absolutely recommend staying at this property.
Partner
4/10
Poor
09 Jul 2026
Jackie
the room was never cleaned, They just remade the beds
10/10
Exceptional
29 Jun 2026
Rafael arreola
Best place to stay when using public transportation especially the train
Partner
10/10
Exceptional
27 Jun 2026
Owen
Great welcoming staff. Bit confusing where office was at first but was a excellent place to stay.
Self
10/10
Exceptional
26 Jun 2026
Lisa
I (solo female in my 60’s) stayed in single room for 3 nights at Hotel Ciao and was happy with it. Across the street from the train/metro station so convenient to get to sightseeing destinations (Vatican, Borghese, Pompeii, etc). Staff helpful. Room was quiet. Hotel and neighborhood felt safe. Safe not large enough for laptop. I would definitely stay here again.
Self
10/10
Exceptional
26 Jun 2026
Lisa
My husband and I (in our 60’s) stayed in double room for 2 nights at Hotel Ciao and were happy with it. Staff helpful. Spacious, quiet room. Hotel and neighborhood felt safe. Across the street from the train/metro station so great base for sightseeing but also easy to walk to many attractions. Easy to catch early Leonardo Express train to Rome airport. We would definitely stay here again.
Partner
8/10
Excellent
26 Jun 2026
Martin
Très bien situé
Partner
10/10
Exceptional
23 Jun 2026
ARUNKUMAR
Lovely place.
Self
10/10
Exceptional
17 Jun 2026
MATTHEW
Excellent location besides supermarket and train station. Fridge and aircon were both nice and cold in the hot summer
Partner
10/10
Exceptional
15 Jun 2026
Louis
Great spot for a short stay. The staff was very helpful. The air conditioning was incredible
10/10
Exceptional
08 Jun 2026
Jennifer
Very unique property and super helpful staff. Would absolutely stay here again
Partner
8/10
Excellent
04 Jun 2026
Catalina
Rooms are clean and staff is friendly. However, if you are expecting a hotel with a regular lobby/reception, you might be surprised. The building is accessed through a regular door and reception is on the 2nd floor. Most importantly, there are stairs to the elevator, so if you have heavy bags that might be a problem (staff was helpful in helping us up).
Friends
10/10
Exceptional
22 May 2026
Tyler
Great place to stay right next to Roma Termini station. Staff was super helpful
Friends
10/10
Exceptional
18 May 2026
Jack
Amazing Hotel, Great staff, Ideal location
Partner
6/10
Pleasant
15 May 2026
William
Central location. Great staff. Secure. But Clientele insist on smoking which ruins sleep necessary to stay healthy exploring Rome. Could use 24 hour monitoring, or smoke alarms.
Friends
10/10
Exceptional
06 May 2026
Chris
Lovely welcoming staff team and great croissants and drinks for breakfast. An amazing stay thank you so much.
10/10
Exceptional
03 May 2026
Jessyca
Yes
Self
10/10
Exceptional
02 May 2026
Duane
This place is fantastic. Charming. Immaculately clean and incredibly close to the Roma Termini station. Great and safe location. Excellent access to stores and shops and food. The staff was incredibly accommodating and we have no hesitation in recommending it. Would absolutely stay again.
Partner
10/10
Exceptional
02 May 2026
Jessyca
Yes
10/10
Exceptional
29 Apr 2026
Tyler r
The hotel is close to the train station, which is convenient, and if you're ok with walking to the monuments it's safe. Don't recommend walking East from the hotel after dark though. Staff was excellent, very helpful!
Family
8/10
Excellent
29 Apr 2026
MICHELE
It was difficult to find, no sign outside & only a tiny sign at the door entrance which is also an entrance to apartments. The elevator is tiny which made hauling the luggage a bit difficult. But the room itself was fine & very clean.
Friends
8/10
Excellent
29 Apr 2026
Colin
The woman at the front desk was super helpful and knowledgeable. Our room was pretty basic but clean. We were so busy to see the sites it didn’t matter to us. The location is great and a very short walk across the street to the train station and subways.
Partner
10/10
Exceptional
22 Apr 2026
Cathy
The Hotel Ciao has the friendliest and most helpful staff ever! The location is amazing - right across from Termini Station and near many shops, pharmacy, supermarket and food places. I traveled alone and felt very safe. It is perfect if you need an place that makes It easy to get to and from other places via train or metro. They stored my luggage for me overnight when I left and returned. I will use this hotel in future trips to Rome.
Self
8/10
Excellent
15 Apr 2026
carl
Staff very good with suggestions and help with luggage - good coffee machine

Ruby at front desk was very helpful and spoke good English. She ran out for batteries for the hotel scale so I could weigh luggage. Thanks again Ruby

Good location with Termini station across the street.

I would stay again. Bed was softer than I like but was ok for a few nights.

Shower pressure was excellent
Partner
10/10
Exceptional
12 Apr 2026
Susan
Staff was excellent. Very friendly and helpful. The rooms were very clean. The air conditioning worked well. Location was perfect. Very close to the train station and many restaurants. Would book again and recommend to others.
Partner
10/10
Exceptional
09 Apr 2026
Amy
The staff was wonderful! Very helpful, kind and knowledgeable.
There is no air conditioning. The heat is centralized so you cannot change it.
The front desk staff answered messages promptly and helped me with a special request for my daughter’s birthday.
Great find!
This is not in the control of the hotel, but they are right across from the train station which is not the safest area if you are with children or planning on staying out really late.
Friends_and_family Family
10/10
Exceptional
15 Mar 2026
Brian
Very convenient being near the train station and the metro to get around Rome . Very accommodating to all our needs - spoke English at the desk. This made our trip in Rome, so enjoyable.
2/10
Poor
22 Feb 2026
Rie
Worse!
The most worse hotel in my experience. After 14 hours flight, they send us another building after check in. It wasn't hotel. Just dark regular apartment. I have to use 4 keys to enter the room. No front desk. No USB charger. We stay 4 nights but they never clean room and bed. Every night when we went to bed, all body is very itch. I don't think they don't wash blanket. Also they asked me to pay tax fee by cash so I paid it when I checked in. then send me message to come front desk which is another building to pay extra tax fee in last day. My flight was 10am and front desk open at 7.30am. I went to there at 7.30am but front desk wasn't oepn. I almost missed flight to back home. I don't recommend this place if you want to stay comfortable.
10/10
Exceptional
19 Feb 2026
Jerick
Great location, right by the train station. Easy to get all over the place. Prices are reasonable.
Friends
10/10
Exceptional
09 Jan 2026
Anthony
Room was great and the staff was very welcoming and friendly. Wish I could have stayed more than one night!
Leisure Self
8/10
Excellent
02 Jan 2026
Jeremiah
It was wonderful stay at Hotel Ciao., If I’m in Rome again I will definitely stay here.
Leisure Family
10/10
Exceptional
20 Dec 2025
William
The hotel is in a great location, just a short walk from the Roma Termini station which was very convenient when arriving from the airport and getting around via the metro or bus. There also were a number of restaurants and a supermarket close by. The front desk was courteous and helpful from check in and out to explaining places of interest and how to get around. I was able to check in early as there was a room available in the morning. My room was a classic single room in the annex building which was a block away. It was clean, comfortable, modern, and a good size given the location. The room was also cleaned daily which was fantastic. Thanks to the staff for accommodating my early check out so my luggage could be left in the room (reception was closed at the time) to be picked up in the afternoon at reception. This was an excellent stay!
Leisure Self
10/10
Exceptional
24 Nov 2025
Denice
Great place to stay!
10/10
Exceptional
17 Nov 2025
Pauline
Clean room beds made everyday nice bonus.
Easy and convenient to attractions and shopping. Great experience. Staff was wonderful.
Leisure Family
10/10
Exceptional
13 Nov 2025
Tiffany
The staff is so friendly and amazing. The room was always clean. We really loved the coffee/hot chocolate machine in the office.
Leisure Family
10/10
Exceptional
25 Oct 2025
Marilyn
The hotel staff were very friendly! I had lots of questions--they helped me with each one!
Leisure Self
10/10
Exceptional
22 Oct 2025
Gerald
Plenty of dining and shopping options. Termini train station across the street. Hotel staff members Ruby and Trojan were excellent in providing information as well as vouchers for croissants and coffee in nearby breakfast venues. Would definitely stay there again.
Leisure Family
2/10
Poor
17 Oct 2025
yanell
Pictures of the property aren’t real
I was very disappointed
8/10
Excellent
14 Oct 2025
ALFONSO
Excellent customer service: Trojan provided friendly and knowledgeable customer service.
2/10
Poor
27 Sep 2025
Illeen
DO NOT STAY AT THIS HOTEL!!! The most uncomfortable beds that can e er imagine. They are toddler size and only a sheet for bedding. You have to climb three flights of stairs to get to registration desk only to get to an office with no air conditioning. Then were taken to another building with no elevator. We were given 4 keys to get into the building and into out room. Do yourself a favor, do not stay at this hotel.
Leisure Friends
10/10
Exceptional
24 Sep 2025
Ian
Hotel near main station, great for buses and metro. Staff very friendly and helpful, would stay here again.
Leisure Family
10/10
Exceptional
23 Sep 2025
Seanna
This hotel was right next termini station. Rooms were immaculate every day.
Self
8/10
Excellent
21 Sep 2025
stephen
close to train station.places to eat nearby.
6/10
Pleasant
19 Sep 2025
Ngok Kong

Near main train station

As a Singaporean, first time to check in to this type of hotel. Anyway the room is clean and good enough for rest and sleep.
Hotel is very near to the main train station and subways, so I think this is the main reason to book this hotel.
And the whole area has plenty of this type of hotel - very plain with no other amenities or luxury.
Partner
10/10
Exceptional
18 Sep 2025
David
Good
Leisure Friends
10/10
Exceptional
17 Sep 2025
Stephen
Quiet air conditioning. Close to good grocery store. Close to main train station and subway. Very froendly
Leisure Self
10/10
Exceptional
07 Sep 2025
Laura

Best stay at Hotel Ciao

This hotel is in a great location to explore Rome. Surrounded by great little bars & restaurants & termini is straight across the road. The room was lovely, comfortable bed & en suite, what more could you ask for. So peaceful during the night as well. The host & hostess were amazing & so helpful, couldnt do enough for you & a mine of Information! Wouldnt hesitate to recommend this little spot.
Partner
10/10
Exceptional
08 Aug 2025
Verified traveler

Single room

I have stayed 3 nights in an anex building. The room was nice with simple furnishings, clean towels every day and complimentary coffee and tea bags. I also had a small refrigerator in my room. The only small issue - the mattress was a little too hard for me, but that's just my preference.
Self
10/10
Exceptional
02 Aug 2025
Julian
Great stay and staff
Leisure Family
10/10
Exceptional
01 Aug 2025
christopher d
The absolute best place to stay if you’re traveling through Rome and need a place for a night or two. The very best!
Leisure
10/10
Exceptional
01 Aug 2025
McKenna
Hotel Ciao was a great stay. Staff were friendly and super helpful. The location is secure and convenient. Would stay there again and recommend!
Leisure Partner
10/10
Exceptional
29 Jul 2025
Margaret
Hhe staff was some of the friendless I’ve encountered!!
Friends_and_family Family
8/10
Excellent
19 Jul 2025
Josephine
Liked the quiet bedroom. Didn't like many key entry and no elavator to 2nd fl.
Leisure Self
8/10
Excellent
07 Jul 2025
Min Jung
Really close to the Rome terminal station which has many options for food and shopping. There's a big supermarket across the street as well. Staff at check-in help you get familiar with the city and give you tips for sightseeing. Bathroom is pretty crammed, the only downside.
10/10
Exceptional
02 Jul 2025
Julius
Comfortable and quiet.
Business_and_leisure Self
10/10
Exceptional
01 Jul 2025
Tiffeny
Comfortable and clean
Leisure
10/10
Exceptional
30 Jun 2025
Aurélien

Very friendly staff and great location

Fantastic service, friendly staff
Partner
10/10
Exceptional
20 Jun 2025
Billy
Great location and friendly staff
Partner
10/10
Exceptional
15 Jun 2025
Katey
Great location, right next to the main train station, lots of food options and supermarket. Staff were really friendly and helpful.
Leisure Family_with_children
10/10
Exceptional
15 Jun 2025
olivia
It was a very great stay! The lady at the front desk was very welcoming, friendly and helpful. This hotel was in a good area, I was a bit nervous about staying near the train station, but we didn’t have any issues, even when walking at night. We were able to walk to all the big sights in one day and there were plenty of great restaurants in the area. Would definitely stay again!
Leisure Partner
10/10
Exceptional
16 May 2025
Cheryl Ann
I loved this small hotel. The service at the front desk was very friendly and helpful. My room was the perfect size for 1 person. It had everything I needed. The location was convenient to the termini and there was a grocery store across the street. I walked a lot and found it very doable but I also took advantage of the metro just down the street. Would definitely stay here again if I ever get to come back to Rome.
Leisure Self
10/10
Exceptional
16 May 2025
Vincent
Great
Leisure Family
10/10
Exceptional
30 Mar 2025
Tricia

Ciao is Great!

The place is charming. It isn't the ideal location period literally looks at the train station and it's convenient to grocery store shops. I mean, of course, the train station is full of shops. Is like a shopping mall. So everything designer and good restaurants are right there. And the people that.
Run, the place are fabulous.They're so nice and so caring.And so understanding and so polite.I love that just genuinely humbling kind people. I loved it.The place is not fancy But it's perfect.It's very homey , it feels like a place you could stay for A long time and it feels very nostalgic.
10/10
Exceptional
19 Jan 2025
Nadia
Very friendly receptionist, Ruby welcomed us with a lot of information of activities, provided a map and gave us all the directions to the main attractions. We’ve got a free upgrade into an annex building around the corner, very nice, spacious and clean room. Quiet space. Walkable distance to all main interest points. I recommend this place and I would love to come back! Well done! Thanks.
Leisure Partner
10/10
Exceptional
11 Dec 2024
Michael
It was an eccellent value for the price
Self
10/10
Exceptional
09 Dec 2024
Gary
We are a couple from US. Hotel Ciao was clean, sheets were crisp and white, room was large, staff was friendly and very helpful. Location was extremely convenient 1 block from train, metro and bus station. Nearby dining opportunities were plentiful, good and well priced. We will stay at Hotel Ciao again next time we go to Rome.
Leisure Partner
10/10
Exceptional
28 Nov 2024
Oscar
This hotel served me well. Rooms are small but fine for the price. The location did not feel as bad to me as others say. There are now more police and security there than homeless people. Still, visitors will spend most of the time away from the area and the buses and metro make the rest of Rome accessible. Service was friendly and the no problems.
Self
8/10
Excellent
06 Nov 2024
Eloida
Friendly staff. Near train station.
10/10
Exceptional
01 Nov 2024
Ralph
We were in Rome really in transit to other places in Italy, looking for a place convenient to the railroad, not really for the highlights of Rome. This place is incredibly convenient to the Termini, literally across the street. What we hadn;t fully appreciate was how easily from this spot we could get to anywhere in Rome. The taxi stand is right there, as is the Hop on/off bus, the regular bus, and the Metro. We knew this was not a destination place for food, but the desk at Ciao told us about a great Roman style restaurant in the are very popular with the locals. La Familia was so good and authentic we ate there twice (only Americans in the place, all locals otherwise) . What can I say - the staff were great, warm and friendly. Nothing fancy, but a good clean room, relatively quiet considering the location, and way better than we were expecting. We'll stay here again. Not for everyone, no restaurant, gym, pool etc. but perfect for our needs.
Leisure Partner
10/10
Exceptional
26 Oct 2024
Francois
Nous étions dans leur nouvelle acquisition, c'était vraiment très bien comme endroit. Tout était neuf et propre a deux pas de la station de train.
Leisure Family
10/10
Exceptional
22 Oct 2024
Helena
The personnel was friendly and helpful. The room was clean and comfortable. Good location.
Leisure Partner
10/10
Exceptional
21 Sep 2024
Hannaliza
Very nice room, very clean , staffs are great, very kind and helpful. Free coffee and water
Leisure Partner
10/10
Exceptional
11 Sep 2024
gdo
Good services, close to transportation
Leisure
10/10
Exceptional
10 Sep 2024
Glennie
It was a good stay for what it was worth. I would stay again.
Self
10/10
Exceptional
04 Sep 2024
Maria Josefina
Stayed 3 nights and the staffs were friendly, spacious room and very clean. Very convenient to Roma Termini station for bus, metro and train transportation. I would stay again at this place.
Leisure Partner
10/10
Exceptional
06 Jul 2024
Abigail

10/10 stay!

This hotel was amazing! Highly recommend! It has a good location next to Termini station, making getting to and from the airport easy as we did not need to lug our suitcases around Rome. Rooms come with a fridge and safe which are included in the brilliant booking. Air con was marvellous, especially coming in from walking around all day! The hotel staff were wonderful and so friendly, helped us with key information about Rome and gave us recommendations. Could not recommend it anymore.
Friends_and_family Friends
10/10
Exceptional
18 Jun 2024
Ralph
Hotel Ciao was right in the heart of Rome. Everything is close by within walking distance from dining, shopping and also the main attractions.
10/10
Exceptional
05 Jun 2024
Stephen
Great staff, very helpful. Enjoyed our stay.
Leisure Family
10/10
Exceptional
26 May 2024
SHUMAINE
Great stay. Staff was very nice and helpful.
Partner
10/10
Exceptional
12 May 2024
Cindy
Our hotel Ciao experience was very good. We were greeted and welcomed in such a lovely manner! Our room was spacious and clean. As was our bathroom. It felt safe and was quiet for the duration of our stay. Being across from the Roma Termini was so helpful and the staff were incredibly helpful in helping us plan our day in Rome. Our vouchers for a traditional Italian breakfast were very much appreciated and the dinner recommendations and reservations were excellent! The property may only be one star - but the staff are five stars for sure!!! Would definitely recommend for the budget conscious traveler.
Leisure Family
8/10
Excellent
15 Dec 2023
Verified traveler
Great communication and easy check in
8/10
Excellent
29 Oct 2023
Mark
Great staff…

clean rooms and great location….
8/10
Excellent
12 Apr 2023
Kelly
A good simple \"base camp\" for the traveler who just needs somewhere to rest and recuperate after a long day's exploring. It's clean, has good internet, and the location across from the central terminal could not be more convenient. Also, the staff was all very cordial and helpful. It's not fancy, but I liked it. recommended.
Leisure Self
8/10
Excellent
03 Jan 2023
Andrew
Hosts were very friendly and the housekeeping is excellent.
The beds were comfortable and the location is convenient.

It is not the fault of the place that the Italian government is so inept they can't manage trash and homelessness near the train station. The area is FILTHY, garbage and human waste all over the streets. There are homeless people screaming outside the building almost all day and all night long.
Leisure Family
4/10
Poor
03 Jun 2022
MICHELLE
Hotel Ciao is centrally located near the train station which is why I booked it. Looking at the photos of the rooms online did not match the room I received, which was very outdated and in need of repairs. The room I stayed in was the \"triple\" room. The bathroom shower did not drain so I had to turn off the water every 30 seconds and wait a few min before turning it back on. The shower curtain nearly touched the toilet, so you can visualize how small the bathroom was. Pretty inconvenient, as the floor was wet where one would put their feet to use the toilet. The staff members were nice and provided a voucher for a croissant and coffee at a nearby coffee shop which was appreciated. And they were flexible with check-out to be between 10 and 11AM which also was nice as it allowed for more time to explore. PROS: nice staff, good location, cafe voucher, clean room. CONS: outdated rooms, expensive for 1-star hotel ($200 CAD), issues with bathroom. Overall, I think you can find a better hotel for a similar price.
Leisure Family
10/10
Exceptional
11 Sep 2019
Verified traveler
Staff were so helpful and friendly rooms were basic but clean and spacious with really good air con i would higy recomend them only down side is reception location is awkard
Leisure Partner
10/10
Exceptional
12 Jul 2019
Vilmari
Very centric and it’s in front of the train. Pharmacies, restaurants and shops in just a minutes.
Leisure Family
6/10
Pleasant
03 Nov 2017
Nirev

Just ok

Pros:

- very friendly staff running the hotel and also very helpful
- location is central and walking distance to Rome city Centre
- ensuite bathroom
- close to termini - for those who have early morning trains

Cons:

- I was told location can be dangerous as too many pickpockets and homeless people around termini. I never encountered any problems though
- room is tiny and a bit claustrophobic
- bathroom shower area is very tiny and no place to keep your soap/shampoo, etc
- toiletries = 1 packet of shower gel
- there is no sign of hotel ciao at all. So if you hadn’t read the reviews and didnt know that you need to register at hote luciani, you will never find hotel ciao
- what they didn’t tell you - hotel Luciani is on the first floor and there is no lift. So if you are a solo traveler, you will have to haul your bags up to check in. Not a big deal for me, but may be for many.

Overall:
- very basic rooms, cannot be considered a hotel. Not really cheap considered what you are getting but then again, Rome ain’t cheap! :)
6/10
Pleasant
08 Jul 2017
Verified traveler

Convenience but not good

Not in the original hotel and a poor shower. Just a place for a short stay if you need a hotel just next to the train station.
Partner
8/10
Excellent
26 Jun 2017
traveling mom

\"When in Rome\"

Hotel Ciao is adjacent to Roma Termini and thus has immediate access to public transportation. It was super easy to find, the staff is multi-lingual, and our rooms were kept tidy. I would stay here again.
10/10
Exceptional
15 Oct 2016
young
Comfortable and quiet enen though close to termini station for 2 min to walk. It was convience to trip other city. But you need to check in different location where close to walk.
Family
4/10
Poor
14 Apr 2015
Saura
Not a good place to stay. It is dirty and they levy heavy taxes.
8/10
Excellent
01 Jul 2026
CLAUDIA
A recepção é localizada ao lado da Estação Términi, mas alguns quartos (dentre eles o que eu fui acomodada), fica há dois quarteirões, em um outro prédio, com entrada um pouco estranha. O pessoal da recepção foi super atencioso, inclusive designou um funcionário para nos ajudar no deslocamento com as malas. O quarto é enorme, com tudo novinho. Foi uma boa opção para passar vários dias em Roma.
Partner
8/10
Excellent
24 May 2026
Hiroko
Termini 駅のすぐそば。すぐ近くに駅直結のスーパーが2軒あり、朝早くから夜遅くまで営業していて便利。部屋はターミナル駅近くにも関わらずとても静か。掃除も行き届いているが、なぜかシャワーマットだけ1日おきだったのが日本人としては気になる。忘れたわけではなさそう。
Self
10/10
Exceptional
18 May 2026
Érica
Fiz uma viagem de aniversário e foi em uma experiência inesquecível. A localização é ótima e de fácil acesso a estação Termini, de alguns pontos turísticos e com supermercados e restaurantes próximos.
A equipe do hotel, recepção super educada, prestativa e atenciosa, me indicou no mapa uma das formas de conhecer Roma e deslocar pela cidade.
Se eu voltar novamente (e com certeza irei), ficarei novamente no Hotel Ciao. Obrigado por tudo!
Self
6/10
Pleasant
15 May 2026
Rai Bernardo
Quarto excelente. O único ponto que não sabíamos é que o nosso quarto está em uma localização diferente da localização do hotel, porém é bem próximo. E eles ainda não deram de cortesia um café em um restaurante próximo.
Partner
10/10
Exceptional
09 May 2026
Guilherme
O melhor atendimento que tivemos em Check-in em nossa viagem. Inúmeras dicas sobre a cidade, equipe prestativa, nos permitiu Check-in antecipado e foram extremamente educados e solícitos. O quarto era excelente, limpo e muito confortável. Além disso, praticamente colado à Estação Roma Termini, o que facilitou muito nossa vida na viagem.
Friends_and_family Family
10/10
Exceptional
28 Apr 2026
Eda
Odalar gayet temizdi. Konum çok merkeziydi.

Location & surroundings

Hotel Ciao
Via Marsala 96B, Rome, Italy

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Hotel Ciao

62 hotel photos