Name: Cardosas Story Apart Byportocityhosts
Address: Largo Dos La Ios 25, Porto, 4025-038, PT

Cardosas Story Apart Byportocityhosts

Porto and North of Portugal · Portugal

5 reviews shown

2/10

Poor

07 May 2026

Lillian

While the apartment itself was lovely, the customer service was very lacking. Our flight was delayed so we didn’t arrive at the apartment till almost 12am. When we arrived at the apartment door there was no key in the lock box to enter. And since they lock the gates at night, we had to knock on the doors of the nearby hotel to be let out.
When it was time to check out, we asked if our first night could be comped since we couldn’t get in. They said that because we didn’t tell them we were going to arrive late, we were out of the ‘contracts compliance’.
So regardless of the fact that they didn’t leave the key in the apartment lock box (which started all this), it was our fault for arriving after their office closed.

All they needed to do to make it right was comp the first night. Mistakes happen. Instead, they blamed us. Very bad customer service.

8/10

Excellent

28 Sep 2025

Brenda

The apartment was very spacious and clean, and the location was very central, close to everything. A small market steps away for essentials. The hot water pressure was good and it was helpful to have a washer dryer combo. Note the QR for instructions. The queen bed was ok but needs new pillows. One wonders why they don’t have 2 twins or even 3 given the size of the bedroom. The coffee machine did not work well and crushed the pods so it would take 3 pods to get one coffee. With the great location you get some noise especially from the market just outside the courtyard with morning set up and evening entertainment. The pictures at booking showed a balcony table and chairs but this is not accurate! No place to sit! Finally they store luggage which is great but challenging to locate office so good directions are needed. Stayed 4 nights.

Leisure Partner

8/10

Excellent

14 Apr 2025

Verified traveler

Good location with easy access to many attractions

Good location in the city center. We were able to walk to most tourist attractions with ease. Overall, our stay was comfortable. There was construction right in front of the building but we didn't have any noise issues with the windows closed. The building felt very safe. I will note the \"All-in-one washing machine and dryer\" is listed as one of the included amenities, however it only has a washer and there is no dryer so I was a bit disappointed with that. It may be good for the host to update that information on the listing for clear expectations.

Partner

10/10

Exceptional

07 Nov 2024

Richard

Beautiful, spacious apartment. Very large kitchen and bedroom. Great location. Easy to find from train station. Can walk to all attractions. Shops and restaurants galore. And on some days a craft market in the square. It was hard to location the trash bins. Enjoyed going to the market to get fresh meat and fish and produce to make dinner. Washer/dryer worked great.

Leisure Partner

8/10

Excellent

20 Nov 2023

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事務所に行って、アパートまで案内してもらった。GPSが不安定な地域なので、Google MAPで事務所やアパートまで行くのは難しい。せっかくstaffが案内してくれたのだが、室内の説明が無く、後で洗濯機やオーブンの使い方が分からず困った。また5泊したのだが、バスタオルが、1人一枚しか無く、交換や追加は不可だった。仕方なく洗濯して、室内に乾燥機が無いので、コインランドリーまで行って、乾燥させた。会社で運営しているせいか、個人経営のアパートに比べサービスに欠ける。

Leisure Family