City of Sails Motel

8/10

Excellent

06 May 2026

Jacqueline

A great location close to the hospital and staff let me park there all day whilst hubby had surgery. Only negative thing was there were a few lightbulbs needing replacing. The one in the stairwell is really needed as it was pitch dark whilst going down the stairs.

Partner

8/10

Excellent

03 Apr 2026

NADINE

Parking and I felt safe

Self

10/10

Exceptional

01 Mar 2026

James

We stayed in room 3, spa bath suite. Stay was excellent as always, however one minor issue is that the tap in the bathtub isn't working properly. We were still able to use the bath as normal, but we had to fill the bathtub with the shower head as the tap on the wall is broken and will need fixing. Only minor issue and we still enjoyed the bathtub as normal. Please ensure the bath tub tap is fixed.

Partner

6/10

Pleasant

20 Feb 2026

Anne

helpful reception person. clean room but dated, bathroom especially. Lots of road noise from busy interchange where motel is located

Self

6/10

Pleasant

11 Jan 2026

Shelley

The facility was adequate. When staff was there, they were friendly; but they were hardly ever there. I looked for them several times and they never seem to come in before I left at 11 or 11:30 AM. And they were never there when I came back at 3:30 or 4:30 PM.

There is not enough drawer space in the room to unpack in an organized manner. There are not enough electrical outlets for charging my devices. There is no electrical outlet near the bed so I can’t charge my batteries and use my devices while sitting in bed. There is no clock in the room. I know, I have my devices that tell me what time it is. But because I can’t have my devices near me because they have to be plugged in across the room that doesn’t do me any good at night. Also, a couple of the outlets did not work so I had to move plugs to another outlet.
They forgot to clean my room on one of the days I was there.
There are supposed to be laundry facilities available to customers. I could see the sign on the room where the laundry facilities are located, but my key did not fit in the lock and I could never find anyone in the office to tell me how to access those facilities.
I couldn’t find much within walking distance as far as places to eat.

Leisure Self

6/10

Pleasant

09 Jan 2026

Brian

Repairs to bathroom gave us a headache. No forks to eat with, TV Sky info said HDMI1 after half an hour of trying it ended up working with HDMI2. Water pressure in sink was extremely low. 4/10

Business Partner

10/10

Exceptional

13 Dec 2025

Louis

Clean room

Leisure Self

6/10

Pleasant

03 Jun 2025

Rochelle

The location and size of the room was perfect for a one night stay for a family of five. What was rude was being called after being stuck in traffic saying they were going to close if we didn’t check in by a set time. The. They weren’t even there at check out. Also, milk in fridge was off by a month. Pays to check the small things. No breakfast for the kids as a result.

Leisure Family

8/10

Excellent

26 May 2025

Paula

The motel is a bit run down and doesnt look like much from the outside. But the room is large with plwnty of space, balcony, couch, table and chairs, desk and kitchenette. The room walls are very thin and unfortunately we had some very inconsiderate neighbours which let the stay down. The water pressure wasnt great but the toiletries supplied were nice. Walking distance to supermarket and eateries.

Business Partner

8/10

Excellent

23 May 2025

Tracey

Ideal for my needs

I asked to change the booking to 1 person on arrival, due to friend cancelling, but this was kindly done. Friendly staff. The spa bath was great after a long flight and days of walking. Close to hospital and hospice, & conveniently placed to easily get into the city using the frequent buses from Smales Farm (5 mins walk), although its position means a lot of traffic noise. It took a while to get the best wifi on 2nd floor. All davilities as described.

Self

8/10

Excellent

20 Apr 2025

Paul

Nice, tidy and well located. Easy onsite parking.

Leisure Family

6/10

Pleasant

06 Apr 2025

Jean

I arrived during rush hour. It is impossible to turn in to the motel and you have to drive past and come back.Very stressful when you reach my age !!

Self

10/10

Exceptional

25 Mar 2025

Joseph

Good place to stay

Room was very tidy and nice, easy check-in great location. Only letdown was the floor in the bathroom hadn’t been swept from previous guests

Friends_and_family Family

10/10

Exceptional

01 Mar 2025

Helen

Great location for our event. Great for hospital location an easy 4 min walk.

Leisure Partner

10/10

Exceptional

22 Jan 2025

Jardyn

The staff were super friendly and nice. Was easy to work out our rooms location. The jetted bath was the highlight of our stay.

Leisure Partner

6/10

Pleasant

27 Dec 2024

Colleen

spa bath facilities promoted in advertisement. Bath seems as though it was falling apart. Needed a ladder to get into.
Basin cracked and grout missing from tiles on floor.

Leisure Partner

6/10

Pleasant

24 Nov 2024

Karen

This property was conveniently located, clean & the beds were very comfortable. We booked a room upstairs as we wanted the spa bath. The spa bath was huge but unfortunately we could not get the jets to work. We would suggest a set of instructions.

Leisure Family

10/10

Exceptional

22 Nov 2024

Margaret

Easy to access off motorway,staff very helpful,nice quiet unit. Would defimitely stay there again

Leisure Partner

8/10

Excellent

22 Nov 2024

Zai Long

ok

Leisure

10/10

Exceptional

08 Nov 2024

Jonathan

Great

8/10

Excellent

03 Nov 2024

M C

Room was good, just the over powering room deodorizer, very strong and triggered my adthma, had to opensliding doors for about an hour to air it out.

Leisure Self

8/10

Excellent

02 Nov 2024

Lynaire

Nice and handy to Eventfinda stadium
Staff were super friendly and helpful 😄

Leisure Family

8/10

Excellent

16 Sep 2024

Gary

WiFi reception and mobile reception very poor in Ground floor unit - it is like a reinforced concrete bunker.

10/10

Exceptional

21 May 2024

Johan

Lovely clean and very spacious!!! Will gladly stay again!!!

Leisure Family

8/10

Excellent

15 May 2024

Cherryl

Easy distance to walk to the hospital.
Mitel contained all I needed thank you.

Business_and_leisure Self

8/10

Excellent

07 May 2024

Warwick

The occupants of one of the other units was rather raucous

Leisure Partner

2/10

Poor

26 Apr 2024

john

Dishonest and disgusting .

DO NOT STAY HERE. On a busy HWY. Extra charges for laundry AND a spoonful of soap ? Carpet is tired. Not convenient to restaurants. Small parking spaces. Loud screaming at 3AM both nights. No lift. Dated bathrooms. Charged for stolen/broken appliance which DID not happen. 40 years and thousands of hotel stays and this was the WORST experience.

Friends_and_family Friends

8/10

Excellent

27 Mar 2024

Jonathon

Property was okay, had some permanent or semi permanent residents in dome of the rooms

10/10

Exceptional

09 Mar 2024

Gerold

The office staff were super, patient, helpful, polite and caring.

Leisure Self

8/10

Excellent

24 Feb 2024

Sonia

Very spacious accommodation but no lift. Almost all the accommodation is up one or two flights of stairs.

Leisure Self

10/10

Exceptional

15 Jan 2024

Keziah

Really enjoyed our stay at the City of Sails. Friendly receptionists, pleasant to chat with and helpful.
Room as tidy and clean, super cosy bed and the jetted spa was just the icing on top of the cake.

8/10

Excellent

02 Nov 2023

Wendy

Lovely unit, really nice that we got upgraded to a spa bath. Just a couple of maintenance needs in the bathroom as the extractor fan doesn't remove the condensation hardly at all and there's grout crumbling out from the tiles. Lovely staff, we feel very well looked after

Business_and_leisure Partner

6/10

Pleasant

19 Sep 2023

Grant

The room in the carpark smelt musty the outlook was not inviting. Ask for another room the next night was pretty average

Leisure Partner

8/10

Excellent

10 Sep 2023

Hine

The motel was a convenient location.

Business Self

8/10

Excellent

08 Sep 2023

Nicole

It was a great place to stay for what we needed in Auckland. Reception was very helpful and accommodating with our late check in. Great service and room was clean. Would stay again.

Business_and_leisure Family

8/10

Excellent

03 Sep 2023

Shane

4 night stay in North Shore

Located near Nort Shore hospital on a busy intersection nice hotel, good customer service, nice sized rooms, great facilities with good shower and comfortable bed. Good value for money and would stay again.

Partner

10/10

Exceptional

17 Aug 2023

Foketi

I love everything in it 😊

8/10

Excellent

08 Aug 2023

Dave

Good facility close to hospital.

Leisure Partner

6/10

Pleasant

16 Jul 2023

Jess

Room was tidy and had everything we needed but unfortunately all the pillows in the room were really hard and the sheets were extremely stiff. We were all woken at 2am but the room above us who continued to make a lot of noise for 2 hours. The room itself was comfortable overall.

Business_and_leisure Family_with_children

10/10

Exceptional

26 Jun 2023

Suzie

Efficient friendly service . Convenient location

Family

10/10

Exceptional

26 Jun 2023

Katherine

Friendly, helpful staff and comfortable, affordable rooms. Would stay again.

Leisure Partner

10/10

Exceptional

10 Jun 2023

Jacqueline

Stay here for hospitals etc

Great motel if visiting the hospital. Everything you need and facilities for cooking. Lovely staff.

Partner

10/10

Exceptional

23 May 2023

Allan

The room was clean and well appointed. The building is recently renovated and in good condition. There was a little light getting through the blacked out glass above the entrance door but the manager will rectify. Clark the manager is great. Welcoming, personable and flexible. Clark went above and beyond to locate an iPad charging cable I lost during my stay, after I had left the motel and that was much appreciated. I can wholly recommend this motel especially considering the room rate compared to the big corporate hotel next door! I will be staying again.

Leisure Self

8/10

Excellent

12 May 2023

Alby

Quiet and well appointed rooms. Awesome bathroom. Bed linen and lounge room furniture was very nice. But bed was a little soft for me - but it was a good quality bed.

My only peeve was that the parking spaces were very narrow. This made parking difficult. But otherwise it was a really nice place to stay.

Leisure Self

6/10

Pleasant

03 Mar 2020

Amanda

Smelled really bad when we arrive, floors seemed quite dirty and there was some rubbish shoved under one of the beds. Bath tub was nice and a plus.

Business Family_with_children

8/10

Excellent

22 Feb 2020

Verified traveler

Very handy location for motorway, hospitals, and Milford and Takapuna shopping.

Leisure Partner

6/10

Pleasant

19 Feb 2020

Verified traveler

Relatively central, busy roads around it tho. Easy to find.

Leisure

8/10

Excellent

09 Feb 2020

Verified traveler

spacious room, clean, amenities working, near to town

10/10

Exceptional

19 Jan 2020

Verified traveler

It was a nice stay, clean room and the staff was very friendly

Leisure Family

8/10

Excellent

11 Jan 2020

Verified traveler

Handy location for North Shore, close to. Reasonably priced and good parking

Friends_and_family Partner

8/10

Excellent

08 Jan 2020

John

All good but no lift and older style soundproofing

Fine for one night stay. Things to note are that all rooms are up stairs (no lift) and no completely sound proof (minor quibble). Seemed to be in an industrial ara but found restaurant area with a very short walk.

Partner

6/10

Pleasant

24 Dec 2019

Verified traveler

location not good. too noisy

it was so noisy. couldn't sleep in. practically had construction going late afternoon. busy street

Partner

10/10

Exceptional

20 Dec 2019

Verified traveler

Pillows were huge and your head felt like they were on mount everest. Otherwise clean tidy and quiet property even though its beside the main rds

Friends_and_family Partner

10/10

Exceptional

08 Dec 2019

Verified traveler

Super friendly, no air conditioning but a fan was provided which was great

Friends_and_family Family

6/10

Pleasant

01 Dec 2019

Verified traveler

Very handy location, clean and comfortable room, helpful staff.
However aside from cups, saucers and glasses, there was no other crockery or cutlery. There was an extra charge of $10 if you wanted to use the laundry. A lot of road noise (but to be expected in that location). Very narrow and tight parking spaces so if another guest parked an inch or two off-centre, it made getting into the next parking space extremely difficult.

Friends_and_family Family

8/10

Excellent

12 Nov 2019

Verified traveler

Amazing as expected this time very enjoyable

Partner

10/10

Exceptional

03 Nov 2019

Verified traveler

Nice and clean easy to find big room with nice size bathroom

Friends_and_family Family

8/10

Excellent

02 Nov 2019

Philip

Good small boutique motel

Good to excellent room .

You have to pay for toothpaste. No shower cap.

Partner

10/10

Exceptional

26 Oct 2019

Verified traveler

Loved the handy location to Smales Farm where I had a course - literally a 5 minute easy walk. Staff were really friendly and the unit was clean and comfy.

Business Self

10/10

Exceptional

11 Oct 2019

Verified traveler

Great stay!awesome place!very friendly staff.amazing spa!

Leisure Partner

8/10

Excellent

11 Oct 2019

Verified traveler

Had everything i needed. Good location, lovely staff.

Friends_and_family Family

6/10

Pleasant

06 Oct 2019

Verified traveler

The spa bath was good.

The lack of cooking facilities in the room and lack of cutlery was dissapointing considering the room price.

Leisure Partner

6/10

Pleasant

29 Sep 2019

Sasha

Very average for price.

Carpet was pretty grubby and could have done with a good vacuum, traffic noise was loud, heater was so noisy with fan on that I had to turn it off.

8/10

Excellent

22 Sep 2019

Verified traveler

Close to the venue for a conference, close to bus station for transfer to airport

Business Self

10/10

Exceptional

09 Sep 2019

Verified traveler

It was very handy to Milford and Takapuna. Covered parking for cars was wonderful, especially as it was raining when I arrived and left.

Leisure Self

10/10

Exceptional

20 Aug 2019

Shell

We were arriving in late, and leaving early - the managers were so understanding and helpful. Will definitely stay again.

Leisure Family

6/10

Pleasant

20 Jun 2019

Verified traveler

The traffic was noisy due to being on a main road. Very clean.

Business_and_leisure Family

10/10

Exceptional

15 Jun 2019

Verified traveler

Thought it would be noisy, but actually very quiet.

Business Self

8/10

Excellent

26 May 2019

Verified traveler

The room was clean and tidy. Close to many great dining spots and businesses.

Leisure Family

10/10

Exceptional

20 May 2019

Sally

Great motel for a business trip

Our rooms were clean and very comfortable and the motel was close to some good restaurants. I thought being on a busy road it may be noisy but my room was very quiet and I slept well.

10/10

Exceptional

27 Apr 2019

Verified traveler

Even though it was on a busy intersection was very quiet and private.

8/10

Excellent

15 Apr 2019

Verified traveler

The Jetters on the spa bath weren’t working and there isn’t enough milk

Business Partner

10/10

Exceptional

24 Mar 2019

Verified traveler

very clean and quiet . A great place to stay if you need to have a place to stay near the North Shore Hospital. 5 min walking distance.

Friends_and_family Partner

8/10

Excellent

23 Mar 2019

Verified traveler

The bed was very comfortable, bathroom and sia was very good condition and the soap dispensers were a very nice touch of class

Leisure Friends

10/10

Exceptional

19 Mar 2019

Verified traveler

was nice and close to where we were visiting. Was a lovely place to stay. thank you.

Leisure Family

8/10

Excellent

28 Feb 2019

C L

clean and comfortable. Located on corner of busy intersection, however quiet once traffic died down. Had a good nights sleep.

Partner

10/10

Exceptional

24 Feb 2019

Verified traveler

Quiet and good off street parking. Large room. .................

Business Self

4/10

Poor

22 Feb 2019

Verified traveler

The room had an interconnecting door that is not acoustically separated. There was a domestic dispute occurring in the next room (all night long) which might as well have been in my room it was so loud. You could even hear their phones bleeping so there must be a fault with the door seals.

Business Self

10/10

Exceptional

18 Feb 2019

Verified traveler

Good off street parking, very quiet, large room. I would stay here again.

Business Self

8/10

Excellent

10 Feb 2019

Ruth

Good value for the price.

The motel was older and bit worn but with the exception of some stained and dirty carpet, the room was clean and tidy. We were able to check in early for which we were grateful after our long flight.

Partner

10/10

Exceptional

14 Jan 2019

Verified traveler

I really loved my stay. The receptionist was really lovely and very helpful too. The room was so clean and I felt so relaxed, which was very important for me after working 80+ hours last week. I was able to unwind and rest. Staff were friendly and welcoming. I will definitely be staying again.

10/10

Exceptional

19 Dec 2018

Jay

Excellent service, friendly helpful staff. Room clean and comfortable. Would definitely stay there again.

8/10

Excellent

07 Dec 2018

Verified traveler

Convenient location - only criticism was not enough milk for tea / coffee & its time that ALL motels & hotels got rid of single use plastic uht milk pods....

8/10

Excellent

18 Nov 2018

Verified traveler

Excellent position for hospital appointments, polite staff and clean rooms

8/10

Excellent

16 Nov 2018

Heidi

Easy walk to bus station to get into the city.
Clean and comfortable rooms

10/10

Exceptional

28 Oct 2018

Fiona

Lovely And clean friendly staff nice quiet room and in a handy location

10/10

Exceptional

22 Oct 2018

Madden

Beautiful room with massive spa bath. Great value for money and a much nicer room than a more expensive one we stayed in within the same area.

8/10

Excellent

09 Oct 2018

Diane

Takapuna hotel

Great motel close to shops and hospital. Quiet, nice rooms, clean. Wanted a room with a single and a double bed, got a trundle bed that had seen better days. Also got a spa bath.

2/10

Poor

07 Sep 2018

Glensa

Close to shops and hospital

This has been the worst experience. We had a room that smelt like wet paint, the shower had mould, very soft bed and worst of all no sound prof and the people next to us fighting all night yelling and screaming hitting the wall. Not many car parks. Not child friendly. Very disappointed.

10/10

Exceptional

28 Aug 2018

D

Great for Hospital Visiting

Great service from the young couple on duty on 21 / 22 August, especially finding the right room for us elderly people. Only one let down was finding previous peoples rubbish was still in bathroom waste basket when we put ours in there. Would stay again if needed to be near hospital again. :-)

Partner

10/10

Exceptional

17 Apr 2018

Donald

Comfortable motel

Spent a couple of pleasant nights at the City of Sails recently. Staff were very friendly and the motel was very clean and comfortable. It had all the necessary amenities in the room, but as it isn't a large motel, there was no restaurant. It is a short drive to Takapuna or Milford (where we found a nice cafe for breakfast).

Partner

8/10

Excellent

16 Apr 2018

Verified traveler

Simple motel, comfortable and clean

Was there for work, so it suited me to have just a table and chairs and a bed. Not very relaxing if you were holidaying.

10/10

Exceptional

07 Apr 2018

Rob

Very close to work at Hospital

Room was very comfy and clear and had all I ever needed

Family

10/10

Exceptional

23 Mar 2018

Rajendran

Enjoyable Stay.

Spacious room with excellent facilities. Quiet and clean. Easy access,friendly receptionist.

Partner

6/10

Pleasant

04 Mar 2018

Verified traveler

Very hot room in summer. Dated interior. Good for hospital visits.

8/10

Excellent

26 Feb 2018

Kaye R

Would happily stay there again

Partner

8/10

Excellent

26 Feb 2018

Verified traveler

Good location and value for money, but car parking on site a little limited.

10/10

Exceptional

25 Feb 2018

Verified traveler

Great hotel in a good location. Only improvement would be the super tight parking was difficult to get out of as I am pregnant. Otherwise the room was very clean and tidy and i had a lovely sleep!

10/10

Exceptional

09 Feb 2018

Lee

Close to bus station

Beautiful room and very clean. Staff are lovely, friendly and helpful. I would recommend this accommodation

10/10

Exceptional

06 Jan 2018

michaela

Lovely night away

Very happy with the room and bed was very comfortable. Free late check out and sky tv with movie channels was a bonus. Will stay again