Museum Hotel Oxford

4/10

Poor

20 Sep 2025

Angela

Not as advertised - poor AirBnb at best

Firstly, check in details arrive on the morning of your trip. Our Entrance was down a side alley that leads to a slots bar and cab office. Called the number is advise we were earlier that the 3pm check in time (as per the details on this website when booking) to be told not a problem room is ready, arrived to be told by the cleaner check in was 3.30 and room was clearly not ready, she very kindly allowed us to place our cases in the room so we could go out. When we returned later, we found the room to be extremely tiny with the smallest double bed (although comfortable) not really large enough for a couple. Very clean and it was a nice surprise to have find we had a private kitchen facility. Shower door was very stiff.

Not as advertised- no continental breakfast in the shared area. Although there was a coffee machine which frequently ran out of beans/milk and was not replenished until the following day, occasionally a small selection of biscuits. - daily cleaning - our room was not cleaned at all after our arrival. - complementary items not as advertised

Room was very warm, air conditioning did work but very noisy. Unable to sleep whist it was on. No windows in bedroom except for a skylight. Skylight could be opened however due to the noise from the cab office and slots bar in the early hours it had to be closed. Lots of noise from other guests returning up the stairs and along the hallways, floorboards definitely need attending to.

Partner

2/10

Poor

10 Sep 2025

Del

The place looked great till I booked what I thought was a hotel and then got the email that explained it was an Airbnb but I was unable to get a refund. I would not have booked if I knew it wasn’t a hotel, so I was annoyed before my stay even started. The room was awful and only had a skylight. Pillows were lumpy and cheap. Bath products were not rituals like the pictures showed. Black mold on the shower sealant. Room had a very bright green light in it that kept waking me up. They did spend money doing the place up but went cheap on toiletries, pillows and bedding. Also no glasses in the room to get a drink. And don’t get me started on the ridiculously long codes you have to enter to get into two doors. If your cell phone dies you are homeless as there is no reception and you can’t call them after 8pm

Business Self

8/10

Excellent

05 Sep 2025

Nathaniel

Great place!

Our stay was great! Good location close to all the main things in Oxford as well as a great pub right in front of the hotel. The only reason for taking off a star is that our air conditioner made this rumbling vibrating sound the whole time and through the night which woke us up…. But other than that a great place to stay!

Partner

6/10

Pleasant

31 Aug 2025

RICHARD

Reasonable room, shame about the room temperature.

Enjoyed the room and adjacent kitchenette facilities. However, the air conditioning unit was not functioning properly and consequently the room was too hot and not comfortable. Opening the roof light was the only way to cool the room to a reasonable temperature. Unfortunately, we had to close the roof light as we were awoken at 03:00 by a group of people shouting and swearing loudly in the courtyard area immediately below our room. It was an unnecessarily restless and uncomfortably hot night.

Partner

4/10

Poor

12 Nov 2024

Grant

Gadgets Poor

Room was ok but TV channels and remote not really any good. No main UK channels

Electric blind remote not working

Business

2/10

Poor

29 Oct 2024

Naomi

Disappointed

Very disappointed. Hotel had recently changed hands but not communicated that to guests who had already booked. Had to chase for the entrance code which was supposed to have been provided 72 hours prior.
New management were inept sent me the booking details, card details and phone number of another persons booking.
I’d paid for breakfast for the two of us. The photos still show a lovely spread of pastries etc but there was nothing. Fine if the new owners don’t want to offer breakfast but you need to at least tell guests who have booked and paid a premium in this premise. Room was fine, comfy bed but outside noise from taxi rank was disturbing. I would not book again or recommend to anyone. Wished I’d stayed out of town instead. Communal areas very unwelcoming, stained carpet, dodgy alleyway. Not at all like the photos!

Partner

8/10

Excellent

23 Sep 2024

David

Not having a hotel staff seemed a bit odd, we managed but could have used some help

Leisure Partner

2/10

Poor

09 Sep 2024

Toby

Avoid Avoid Avoid

Despite having 'Hotel' in the name, this is not a hotel. It's more of an airbnb set up, you will not check in with anyone and there is no service or breakfast set up. If you have an issue you can't just pop to the lobby. Unfortunately, we forgot to look at the reviews before staying (big mistake) if we had we would have chosen somewhere else, I can back up the reviews - terrible experience, overpriced, AVOID. The only good thing is the central location.

Our windowless r̶o̶o̶m̶ cell wasn't particularly clean, we suspected the towels were not fresh, the packaged milk was partly open and off (so we couldn't even make a cup of tea!). The decor is tacky and the finish is terrible. It's located above a pub so noise was an issue, even with the windows closed. Despite coming to Oxford for a well needed break we left like zombies having both had a terrible, sleepless night.

The code for the entrance door is sent via text, this is how you access the room. The way the code for the front door and to the room is, I strongly suspect there is a security issue. For instance, we could access another part of the hotel (we went through the wrong door).

For the price, we were expecting an actual hotel. Do not stay here unless you want a substandard experience.

Partner

8/10

Excellent

11 Aug 2024

Jonathan

The property was located centrally. Close to the shopping centre, restaurants and easy walk to the train station.

Room 4 is small but nice and comfy

Leisure Partner

8/10

Excellent

04 Aug 2024

Jill

The customer service was beyond expectations. We were met outside and our bags brought in and up for us. The room was ready early. When we checked out we mentioned we were heading to the train so she packed a lovely bag of waters and snacks for us. It was such a kind act.

Leisure

8/10

Excellent

22 Jul 2024

Regan

I didn’t realize it was a property that you check yourself in and out of so when we got there early we had to call to find out where we could store our luggage. Once we talked to them they were very responsive.

Leisure Partner

8/10

Excellent

19 Jul 2024

Katherine

Good place

Very difficult to contact reception bc there is no central location. Had to use data and call them for a code to get in. That cost us $$. Room was ok...window blind on one window did not work, and could hear everything in next room. Luckily they were fairly quiet except when on their phones. Nice lounge with water and coffee.

Business

10/10

Exceptional

22 Jun 2024

Nick

Best location. Lounges are perfect!

Leisure

8/10

Excellent

19 Jun 2024

Verified traveler

Comfy and quiet

This hotel isn’t like a traditional hotel, it has no front desk and everything automated. We were able to get a quick response when we had trouble with the blind in our room and the room was nice, comfy bed and pillows. It’s in a great location for walking around Oxford!

Partner

10/10

Exceptional

12 Jun 2024

Ann

Great location, good value.

Leisure Self

4/10

Poor

16 May 2024

Rande

Positives:

-- EXCELLENT location both for tourism and for those who have business at one of the colleges (but don't come with a car)
-- clean, comfortable bed

Negatives:

--given that the hotel has no office or concierge on site, inadequate communication about how to find and enter (it's not easy)
--loud noise from local intoxicants et al ALL NIGHT LONG (bring earplugs)
--LED clock didn't work
--safe didn't work
--remotely controlled blinds only semi-functional
--room 8 and its bathroom are tiny (room not big enough for two)
--no one to tell or correct problems

The balance falls to the negative side of the ledger.

Business Self

8/10

Excellent

18 Mar 2024

Sally

The hotel was lovely. We were very happy with our stay however the bed was very small.

Partner

8/10

Excellent

29 Dec 2023

Bhavin

Simple, clean, no fuss hotel room.

Great solo stay - was pretty much self service - you get texted your building, room access code, and also the wifi details - theres no reception or staff visible as such (at least, in the front part of the building where I was staying), but it's clean and comfortable enough. There were stairs and a spiral staircase to access my particular hotel room, so check if you have accessibility requirements.

Self

2/10

Poor

30 Nov 2023

Alexander

Smells like sewage

The whole hotel including the bedrooms smells like sewage. They clearly have a plumbing problem as I could hear the pipes bubbling and emitting a stench throughout the night. Impossible to sleep in.

Avoid!

Business

8/10

Excellent

29 Oct 2023

MATTHEW

Once we had our access code evrything ticked the box!
Would likely use again next time we visit Oxford

Leisure Partner

10/10

Exceptional

13 Jul 2023

STEVEN

Convenient location.

Leisure Self

10/10

Exceptional

08 Jun 2023

Jakob

Our stay at Museum Hotel Oxford was amazing thanks to its staff and location. Khadija was of great help, she assisted us promptly when we had questions about the hotel and she was able to recommend locations nearby to explore and have food. The location was in short walking distance to many main attractions.

Leisure Partner

10/10

Exceptional

30 May 2023

Tim

A Great Stay

The Museum Hotel was a wonderful discovery. Great linens, great complimentary amenities and food in the lounge, nice to have a full-size kitchen.

Business

2/10

Poor

26 Apr 2023

ADRIANE

Scam! They advertise this as a hotel but it's a Airbnb at best. The entrance for our bedroom was shared with a 24h betting shop full of dodgy people. The stairs to access the room are so narrow that if you have any suitcase it will be a real struggle to squeeze in. The room is tiny, no shelves or even a stool to put your clothes, only 2 clothes hangers (one broken), the window is facing a pub's roof with their exhaust fan facing the window (noisy and smelly all the time). The toiletries are NOT the ones advertised in their photos (they're cheap and nasty), not to mention we arrived to find a used hand soap, multiple half used toilet rolls in a drawer and an empty toilet roll on the floor in the bathroom. During our days in there, we had no service whatsoever. No one came to do the bed, refill toiletries, nothing. On our last day, despite the \"do not disturb\" sign we decide to use, they knocked on our door until we opened it. The breakfast they charge £10 for is a bunch of nasty food inside plastic bags. Nothing is fresh or even a bit nice. At the price they charge for the room, this place should be ashamed of themselves. I feel totally scammed, especially because I know they won't care about bad reviews.

Business Partner

6/10

Pleasant

28 Nov 2022

Oliver

Great location but let down by a few points

We were in Oxford for a night out at The Ivy, so the location was fantastic. We had to use a car park which was a few minutes away but we knew that in advance. Just factor in an extra £35. The hotel has no lobby or reception and we didn’t see any staff at all. Instead you let yourself in via a keypad on the door which is down a side access road.
This leads up to a series of rooms which also have keypad entry.
The room itself is fine. The wooden beams give it some character but the headboard and furniture didn’t really match and looked quite tacky. The bathroom was nice and it felt clean.
What let it down was the carpet on one side of the bed felt damp. Also the room got hot during the night and the air conditioning unit didn’t work, even though it had power. I was looking forward to a good nights sleep being away from the kids but unfortunately this didn’t happen.
There is a breakfast room which was well stocked.

Partner

2/10

Poor

20 Sep 2022

Nick

Dreadful

6/10

Pleasant

08 Sep 2022

MATTHEW

Uh . . . Unique

Unique. The hotel was not well marked, but there was a small brass plaque at a bookstore informing me that the entrance was down a nearby alley. Then the door in the alley was not well marked but the emailed passcode allowed me entry to a dark poorly lit dingy entrance. To your immediate left is a closet filled with cleaning supplies and directly in front of you are a flight of creaky stairs with worn carpeting. Mounting the stairs I found my room and entered a separate passcode to enter. No lobby, no reception, no other human. Just a door in an alley and passcodes. The room was nicely appointed and every bit a converted old building. The bathroom was nice but there was no hot water. And of course in the morning the coffee machine was broken. I departed at my checkout time, 11 AM without seeing any hotel representative or another guest. But the bed was comfortable, the room was quiet and the blackout blinds allowed me to sleep soundly.

Business

10/10

Exceptional

08 Aug 2022

Chris

Perfect location

Great stay. Perfect location to get to the local attractions. Beautifully decorated in keeping with the history of the building.

Partner

10/10

Exceptional

07 Aug 2022

Emma

A perfect spot of a nights stay! With wonderful AC for the summer.

Leisure Partner

4/10

Poor

24 Jul 2022

Helen

Very noisy

The hotel is situated in an ally. It's very noisy. Had little to no sleep whatsoever. Air conditioning unit leaking water and room smelt very damp.

Partner

10/10

Exceptional

01 Jul 2022

Laura

Staying here has been a great experience. It was very easy to find and in a prime location! The rooms are clean and the air con was a bonus. We especially liked the laminated cards that told the history of the building as well as interesting features about it. The one note I do have is that Expedia lists that door and rooms codes will be sent out 72 hours in advance. When it was the day of and I hadn’t heard anything I started to worry. I sent a message to the staff through Expedia and heard back within a couple of hours that that information was sent when it was okay for us to enter the property, which ended up being just a tad in the early side, a plus of us. We heard other guests going to and from their rooms, but other wise a very quiet stay. Well pleased, would definitely come back again.

Leisure Partner

2/10

Poor

25 Jun 2022

Nicholas

This property should not be marketed as a hotel as the level of service and amenities is non existent. The carpets are worn and dirty, the “lounges” make the average branch of Costa coffee look like the Savoy, the wifi in our room didn’t work (they told us to log on to the wifi that belonged to the room next door) the cable TV kept cutting out every five minutes, there are no staff (just one caretaker with fairly limited English) and the entrance is a key pad that gives out onto a grotty alley where there was a gang of lads sitting drinking beer. My wife felt distinctly unsafe there. And yet we were charged £260 for a one night stay in something that felt less high end than a Days Inn, despite the claims that everything is of the highest quality. I would rate this as the poorest hotel I have stayed in over a lifetime of frequent travel. It is a disgrace and I feel cheated to have paid so much for something so poor. I suggest you consider seriously whether you wish to continue listing such a poor property on the Expedia website

Leisure Partner

8/10

Excellent

15 Jun 2022

Gerard

Compact, comfortable room. Excellent staff and support. Ensure you get your key entry code - otherwise it is a problem. Great location.

Business Self

10/10

Exceptional

06 Oct 2020

Mouseface

Amazing staff and beautiful place. Great location and perfect communication!

Business_and_leisure Partner

10/10

Exceptional

28 Sep 2020

Chris

Faultless

Faultless!

Partner

10/10

Exceptional

21 Sep 2020

Ben

Great quality comfortable stay

Easy to find and access, superb quality interior and very comfortable. Might be nice to provide earplugs against the 2am drunken fun that was going on outside my window but it is a student city so much to be expected l. Very much liked the Academics Lounge, fill up the cake stand on my next visit?

Self

10/10

Exceptional

27 Aug 2020

Laura

Central quirky hotel with a difference

We had no issues entering the hotel and found it clean and tidy. We were attracted by the quirky idea of the hotel and its beautiful period features, which didn’t disappoint. To note - the staircase was a little tight getting up and down but it was an ok fit with our smaller bags. We were impressed by the facilities. The bed was large and comfortable and the bathroom was modern. The lounge was great and we enjoyed having a chance of a coffee with great views before heading out. The location is ideal and very central. It was a bit noisy at night but not too bad bearing in mind the location. Would definitely visit again.

Friends_and_family Friends

10/10

Exceptional

26 Jul 2020

Verified traveler

We really enjoyed our stay, the room was clean and the bathroom was lovely. Check-in was easy and there was hand sanitiser available at the entrance. The bed was comfortable and the air conditioning was great. A speaker was available in the room and the TV had HDMI ports.

Leisure Partner

8/10

Excellent

24 Feb 2020

Susan

Clean and comfortable

Had a lovely stay here. It was very clean and the bed was comfortable. The lounge was also well stocked. We did have issues with the wifi however, and couldn't connect to it during out stay.

Partner

4/10

Poor

07 Feb 2020

Verified traveler

First - this is not a hotel it is an Airbnb - no one is in staff, there is no front desk - room was expensive for the size and amenities. Our first room smelled due to a bar below and you have to enter through a alley drive way. They did graciously move us to another room. Our second room was better but you had to enter the entrance though a shaped doorway with a shady business with people smoking and drinking all night long right in front of the door into the rooms. Not the most comforting.

Leisure Partner

8/10

Excellent

04 Dec 2019

Verified traveler

Lounge with nice selection of beverages and snacks. No front desk; but available via text/phone/email.

Leisure Self

4/10

Poor

02 Dec 2019

Verified traveler

The entrance was shared with a betting shop. There are no staff on site. The breakfast was very poor for this price . Trying to get in with some unsavoury characters watching was not pleasant. This info was only communicated at the last minute when it was too late to change our booking as they would not offer any kind of cancellation.

Leisure Partner

2/10

Poor

02 Dec 2019

Verified traveler

WELL IT WAS IN THE BRILLIANT PLACE IN THE TOWN CENTRE AND ALL GOOD NICE A ND CLEAN BUT OH MY OH MY GOD THE NOISE WAS UNBELIVEBLE AND DID NOT STOP TILL 5 AM SO WE HAD NO SLEP AT ALL.
WOULDNT STAY THERE AGAIN AND PEOPLE SHOULD KNOW HOW NOISEYE IT IS REALISTICLEY.
IT REALLY RUINED MY WEEKEND
YOU CAN ONLY IMPROVE THIS PLACE BY MOVING THE JOTEL DIFFERENT LOCATION, SORRY

Leisure Partner

6/10

Pleasant

11 Nov 2019

Verified traveler

Small room but ok . Great location to Oxford . Room clean and we had a pleasant sleep on the bed and lovely pillows

Leisure Partner

8/10

Excellent

10 Nov 2019

Verified traveler

Great location
Very comfortable
Very clean
Would definitely stay her again

Friends_and_family Partner

4/10

Poor

28 Oct 2019

MJ

Very difficult to get to - if you miss it, its a half hour loop to get back -Oxford on a sat eve is a nightmare
Had to ask for info on parking. They need to emphasise it.
Hotels charging this amount should have a proper reception
took me 20 mins to find the entrance.
Room had no window - an attic in a roof space - not what I expect for this price.

Business Self

4/10

Poor

21 Sep 2019

Verified traveler

I was very disappointed with my stay here. I knew to expect the keypad entry etc and this worked very well and not a problem for us. However, I was very disappointed with 3 main things:
1. I booked a specific room as having a window was important. We were given a much smaller looking room with only a skylight. When I responded to the Expedia prompt I received the explanation that the room we had chosen was noisy and so they moved us to a quiet one do we weren’t disturbed. I think it would be better to add info about rooms (eg if they tend to be noisy or don’t have a window) to booking site and let people make that decision for themselves
2. Room was clean but there was a terrible smell (drains?) which really marred our stay
3. There was no food in the lounge when we arrived.

Business Family

10/10

Exceptional

07 Jul 2019

Verified traveler

In the center of Oxford, close to all the colleges.

Leisure Partner

4/10

Poor

18 Jun 2019

Verified traveler

THIS IS NOT A HOTEL. STAY AWAY.

It is an AirBnB like. There is no staff on site. There is no reception, but also no room service, no coffee machine in the rooms, a tiny common area, not true breakfast area, etc... This should not be advertised as a hotel. It would not even get a single star from any of the accreditation group in the UK. For this money, you can get much better somewhere else.

Partner

2/10

Poor

17 Jun 2019

Linda

Terrible

Do not ever book room 7 as there is a 24 hour gaming place underneath & a cab office, so no sleep. Electric went off for 2 hours & then at 2.15am emergency light came on till 6am. Don’t go there

Partner