Name: Malmaison Oxford
Address: Oxford Street, 3, Oxford, OX1 1AY, GB

6/10

Pleasant

14 Jul 2026

Alaina

A stunning historic location.
Lovely staff on the reception on arrival.
It was a special occasion for our anniversary and I had ordered prosecco to be in the room with a card. The prosecco was there but not the card.
The room was lovely, very spacious, lovely large bed.

Unfortunately the bed was too hard. It was great to sit on but not for a full night's sleep. I asked if a mattress topper could be added or a duvet which the hotel did do immediately. It helped a little and I did manage to sleep, but woke up with a bad back.

The room was very clean, including the bathroom. My only issue was we found some open olives in our mini fridge from the previous guest, but once I called reception this was dealt with immediately.

The room had a Nespresso machine, bottled water in the fridge and tea/coffee facilities. Nice to see coffee bags instead of instant coffee. It was good to have Sky Sports and Sky Atlantic

We had a meal at Chez Mal on our first night and the food was outstanding, it couldn't be faulted. The service was also fantastic. Our waiters Adrean, Maddie and Alex were excellent and so friendly.
The breakfast was good with a nice selection of freshly baked pastries, fresh fruit salad etc... You then got to choose a hot option from the menu and it was all good quality.

The area outside is lovely with places to sit and admire the building. It would have been nice to see some more of the history explained along the corridors as you walk to your room.

Would recommend

Partner

4/10

Poor

11 Jul 2026

Karen

Malmaison Oxford is a fantastic quirky hotel where we have stayed before. However this stay during the heatwave in June 2026 was unbearable. The room was stifling hot, there was no air conditioning in the room, the tower fan in the room simply circulated hot air and the one window in the room did not open! It really was like being in prison overnight. It was the worst night I’ve ever spent in a hotel due to the heat and barely slept. It ruined our mini break. To be fair the hotel did offer compensation which I accepted gratefully but I’d rather have had a better experience. I was told by the front desk that due to the hotel being a grade II listed building when it was converted from the prison to the hotel 20 years ago they could not get approval to install air airconditioning, apparently they have just received approval, although it will take 2 years to fully install.

Partner

6/10

Pleasant

09 Jul 2026

Travis

Poor ac in the cell rooms.
Not really worth the high ptuce

Partner

8/10

Excellent

07 Jul 2026

Simon

Staff were very welcoming and helpful. Great location for Oxford.

Friends

6/10

Pleasant

03 Jul 2026

Lonnie

The rooms had forced-air air conditioning, but it was not working at all on a very hot night. The windows only open an inch or so, and while that allowed in the noise from the bar courtyard below, it did nothing to alleviate the heat. The staff did provide a fan when asked. Otherwise, I would not have been able to sleep at all. Bottom line, avoid Malmaison when the weather is hot.

Self

10/10

Exceptional

02 Jul 2026

Cheryl

Great property- staff were all very friendly and helpful. Rooms were spacious. Breakfast was great. For a small fee we were offered an upgrade before check-in which was an easy process.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Avis

Stayed in the larger prison room during the hottest day in the UK and don’t need the air conditioning. Staff were great and staying in a prison was super cool

Partner

10/10

Exceptional

01 Jul 2026

Aditi

I loved my stay at Malmaison!! Apart from the novel concept, the property was very beautiful and well-maintained, it was centrally located, and the staff were incredibly kind and helpful. I was nervous about the lack of AC in standard cell rooms during the heatwave, but the building’s cooling system + fan was incredibly effective. We were also provided with complimentary water due to the heat, which was a game changer. I would definitely stay here again

Self

10/10

Exceptional

01 Jul 2026

Penny

An amazing stay in Oxford, with a difference!!! Would recommend this for anyone looking for something different!!

Partner

8/10

Excellent

01 Jul 2026

phillip

Location superb, clean and refreshing rooms, however little air-conditioning in the heat wave not ideal. Check the weather before committing

10/10

Exceptional

22 Jun 2026

Jason

Excellent service, location and room maintenance

10/10

Exceptional

17 Jun 2026

Graham

Fine

10/10

Exceptional

11 Jun 2026

Carly

Junior suite was beautiful
Great location

Partner

8/10

Excellent

07 Jun 2026

Claire

It’s an expensive novelty, it’s comfortable and in a good location.
Would have been good to have some historical information on the walls and made more of the fact that it is a very old prison.

Partner

10/10

Exceptional

06 Jun 2026

Neville

The property is an old prison and has great character. We were a party of five and all thought the stat was excellent.

Friends

10/10

Exceptional

05 Jun 2026

Marie

Amazing place full of interesting history the staff couldn't be more helpful polite and friendly nothing was any trouble a special thankyou to Kieran went above and beyond 😀 thankyou

Partner

10/10

Exceptional

01 Jun 2026

Becky

This was a fantastic hotel and we wish we could have stayed longer. It was VERY QUIET at night and the food in the restaurant was excellent, as was the service by all hotel staff. Fun place!

Partner

8/10

Excellent

01 Jun 2026

Stuart

Over all my stay at the Malmaison Hotel was good. The room was clean - breakfast was excellent! and the staff are attentive and friendly.

Self

10/10

Exceptional

31 May 2026

Louise

Great location and really great facilities

Partner

8/10

Excellent

29 May 2026

Patrick

No coffee m/c in room. Otherwise very pleasant but a lot of money for one night.

Partner

10/10

Exceptional

26 May 2026

Andy

Great hotel with loads of character. Perfect location for exploring Oxford and the staff were all so friendly and helpful. Will definitely be returning.

Partner

10/10

Exceptional

25 May 2026

Joanne

Great hotel in a fabulously central location. Reception team and concierge were super attentive throughout our stay

Partner

10/10

Exceptional

24 May 2026

William

Great location, friendly and helpful staff, large and clean rooms.

Self

8/10

Excellent

17 May 2026

Michael

Fine hotel.

10/10

Exceptional

16 May 2026

Alvaro

The bathroom has no coverage for the shower so everything gets wet.. the is no body lotion

10/10

Exceptional

15 May 2026

David

The Mal is superb every time. As cool as the hotel is, the staff is what makes this place so great. Fantastic each and every time. And the food is excellent too.

Partner

10/10

Exceptional

11 May 2026

Lawrence W

The staff were so friendly, so helpful--ordering us a taxi, explaining about the Oxford Bus to Heathrow, etc. The concept of turning a prison into a hotel--wow! Our room was fabulous. The whole setting and what has been done with this enormous golden stone building is so imaginative and fun. Great location for walking/shopping in Oxford. Close to everything.

Partner

8/10

Excellent

10 May 2026

David

Lovely hotel but a little stuffy the air-conditioning could be improved

Partner

10/10

Exceptional

28 Apr 2026

Jeffrey

Decent continental breakfast with good hot item alternatives. Very friendly and helpful staff. Unique environment.

Friends

8/10

Excellent

25 Apr 2026

Paul

The hotel is very interesting with it's prison history, though that is also slightly a hinderance. We were in the Houses of Correction and it didn't really feel part of the hotel, you had to leave the main hotel travel across the courtyard to another building that actually felt a little bit like a travel lodge heading to our room.

The staff were amazing though, from check-in, to room service, to breakfast and checkout - So absolutely nothing to fault there!

I'd just recommend requesting a room in the main part of the hotel as that might be better than what we had.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Samantha

Stayed one night, room was nice - clean and spacious, lovely bathroom and amenities. Had the breakfast the next day and it was one of the nicest hotel breakfasts I've had. Lots of choice included. Only personal gripe is that the website doesn't highlight that some rooms are only accessible via stairs (think they might have been putting in a lift at the time) I would have booked different rooms within the hotel if I'd realised but that wouldn't be an issue for most people.

Partner

10/10

Exceptional

19 Apr 2026

Katherine

This hotel is gorgeous, fun to look around at, it’s in a great area and the room was nice and clean. Friendly staff and excellent food and bar. Highly recommend.

Partner

10/10

Exceptional

19 Apr 2026

Nicholas

Excellent place, immaculately clean. Staff were superb. Great location for getting around the City. If I had a criticism, it relates to the cost of breakfast. For the amount charged I would expect high quality ingredients - the cooked breakfast presented was of the same standard as Premier Inn/Travelodge. The continental option lacked cheese and meats and again, the selection did not live up to the price charged. Hotel great, breakfast disappointing.

Partner

10/10

Exceptional

18 Apr 2026

Nigel

A lovely night away with a fantastic breakfast.
Quirky staying in an old jail but enjoyed the atmosphere and history.
Breakfast was amazing. Freshly cooked and ample selection in the continental area.
A great place to stay.

Partner

10/10

Exceptional

17 Apr 2026

Cassandra

I was very satisfied with my stay. Everyone was nice and helpful. Very inviting. Would definitely stay there again.

Self

10/10

Exceptional

17 Apr 2026

Lee

Staff were very friendly - nice check-in and we were given complimentary cocktails when I mentioned we were celebrating our wedding anniversary. Room amenities were good (comfy bed, good shower, and full suite of Sky channels). I really liked the renovated old prison vibe.

Partner

10/10

Exceptional

10 Apr 2026

Graeme

10/10 couldn't wish for a better stay.

10/10

Exceptional

08 Apr 2026

Jenny

Amazing, quirky hotel with lovely staff

Partner

10/10

Exceptional

07 Apr 2026

Rajdeep

.

10/10

Exceptional

07 Apr 2026

Sean

Amazing location, building, team and overall experience. Everything was perfect from checking in to check out. Great place to visit that is a bit different and perfect for a special occasion. Thank you.

Partner

10/10

Exceptional

07 Apr 2026

Victoria

Had a 3 night stay, room very clean, staff friendly and helpful. Breakfast was nice, but the hot water tap for drinks I think is dangerous, and the instructions on how to use it are inadequate. I had to find someone to help. One of the lifts is out of order, and from we were told has been for a while. Other than that, no problems.
This is a great hotel, perfect for being close to the center of the city and the train station is an easy short walk too. If we come back to Oxford, we would stay here again.

Partner

10/10

Exceptional

07 Apr 2026

Susan

Great location and fun vibe. Staff were all excellent

2/10

Poor

07 Apr 2026

Rika

We’re supposed to stay at cell sites but the staff put us at the bottom by the staff accommodation

Friends_and_family Friends

10/10

Exceptional

06 Apr 2026

nick

We had a fabulous stay. Fun and quirky but still luxurious. Staff were fantastic and the food excellent. Recommended

Partner

6/10

Pleasant

05 Apr 2026

Tommy

We were pretty disappointed as we were expecting a bit more of an experience from this stay, and the price that we paid.
Having thought we had booked a “Cell” room, it was evident we hadn’t and were told we needed to specifically select that on booking, though this wasn't clear at all on booking.
Having paid quite a high price, the room was a glorified premier Inn room. We were on a stay with friends who had booked as cell room, having paid quite a bit more than us, who had some real issues with cleanliness in their room. While this wasnt our experience, there was a lack of amenities. Described in the room we had booked were coffee/tea maker aswell as a kettle, however we did only have a kettle. We paid over £250 just for a pretty standard room, no breakfast included - this was an extra cost, as well as parking also being charged extra as only valet parking was offered. We paid £35 for parking, & although being told we would have unlimited access to the car, this was parked out of sight. When my partner requested access to his car to retrieve something, her was told he would have to wait for someone to get it, and that he wouldnt be able to go with them to get it. They proceeded to ask where abouts to find the item, however my partner felt very uncomfortable with the idea of having to explain where said item was.
Although an interesting hotel, we feel the stay really was not worth what we paid. We did express this on checkout, but staff didnt take much notice.

Friends

10/10

Exceptional

05 Apr 2026

Janelle

the location was perfect for visiting oxford. everything is an easy walk. the hotel had a lot of charm and luxury. Definitely would recommend anyone to stay.

Partner

10/10

Exceptional

04 Apr 2026

Susan

Restaurant excellent for dinner and breakfast.

Bar doable - some staff not totally aware of customers waiting.

Partner

10/10

Exceptional

23 Mar 2026

Claire

Great staff and they called when room was ready and stored our luggage for us. It was a visit for my daughter's 21st birthday and the location was brilliant as she is at the uni there. Lovely, clean and quirky room and very quiet too. Breakfast was also really nice and again, great staff.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Pat

Couldnt fault it apart from the lifts being out of action whiile renevations are ongoing....
Room lovely and bed super comfy...towels thick and fluffy..breakfast excellent and staff very nice...lovely Henry behind the bar...
Would come back for sure.

Partner

10/10

Exceptional

20 Mar 2026

Tracy

Friendly attentive staff from the minute you arrive. Room/cell quirky and had everything we needed. Really quiet and comfortable.

Partner

6/10

Pleasant

20 Mar 2026

Michael

No atmosphere, allocated to a room in C wing in an ordinary hotel extension to the ‘prison’ building. Staff were helpful.

10/10

Exceptional

20 Mar 2026

Sheila

My son and i were there for a short break. The concept of the hotel and the rooms are absolutely stunning. We loved every minute of stay. The amenities in the room, the comfy bed, spacious bathroom room size is great. To wake up to a delicious in room nespresso coffee with a top quality biscuit and ferrero chocolate, fantastic. Would definitely highly recommend and would love to stay here again.
Special thanks to Marina for the wonderfully warm welcome and attentiveness to our comfort during our stay, also for providing us with helpful information about the area. All the attendants we encountered were very friendly and helpful 🙂 Thank you very much Malmaison

Friends_and_family Family

6/10

Pleasant

17 Mar 2026

Andrew

.

10/10

Exceptional

16 Mar 2026

Jonathan

Clean and tidy. Modern. A nice place to be.

Self

10/10

Exceptional

16 Mar 2026

Mark

An amazing experience and in the best location . Will definitely revisit

Friends

8/10

Excellent

15 Mar 2026

theresa

Dont think pets allowed
Dust on skirting board around room stain in bathroom sink due to cleaning cups
Bedding very nice good room with small balcony

Self

8/10

Excellent

09 Mar 2026

Amanda

Very friendly and accommodating staff. The hotel was spotlessly clean and the breakfast selection excellent.
We did find our room too hot and there was a droning noise on and off all night which wasn’t related to the room itself. We mentioned it to the staff on check out and they immediately said they’d investigate. Excellent customer service throughout our stay.

10/10

Exceptional

09 Mar 2026

Mike

Excellent location. Wonderful staff. Comfortable room

Partner

10/10

Exceptional

06 Mar 2026

Carol

Was a lovely stay Marina the receptionist was lovely. Only complaint was shower a bit temperamental with the heat

10/10

Exceptional

24 Feb 2026

Matthew

Great venue. Very cool being an ex prison but done up beautifully. Breakfast first class.

8/10

Excellent

23 Feb 2026

Paul

Room was great, comfy and spacious.
Staff were polite, kind and really helpful

10/10

Exceptional

21 Feb 2026

Andy

Great staying in cells

10/10

Exceptional

20 Feb 2026

Roger

Room clean and serviced daily, pleasant, helpful staff. Loved the authentic 'prison' theme throughout.

10/10

Exceptional

19 Feb 2026

Brian

Yes

10/10

Exceptional

19 Feb 2026

Sharon

Loved the ‘ruffian’ concierge!!
Room was clean. Staff polite. Breakfast was lovely.

Partner

10/10

Exceptional

19 Feb 2026

andrew david hall

All fine.

10/10

Exceptional

18 Feb 2026

Trevor

Wonderful staff, great room, fantastic restaurant

Self

8/10

Excellent

18 Feb 2026

Adrienne

Clean, staff attentive

Partner

10/10

Exceptional

17 Feb 2026

Charlotte

Amazing stay can’t wait to come back

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Rachel

Staying at Malmaison Oxford felt like doing time… The room was spacious, spotless, the bed was actually comfortable (shocking for a former prison), turning on the lights gives you that prison sound and the location is dangerously convenient for wandering Oxford.

Add in the juicy history of the building and suddenly your overnight stay comes with a side of true crime vibes. Clean, central, and delightfully dramatic — 10/10 would get “locked up” again.

Business Self

6/10

Pleasant

12 Feb 2026

Andrew

The hotel and its amenities were great - welcoming, good breakfast, interesting architecture. The suite I stayed in was not great, and I'd advise against booking a suite. It was split level, with the thermostat on the upper level. Due to how the heating worked, the upper level needed to be set at 25C to get the lower level to 19C and the bathroom remained much colder. The wrap around bedhead - the mattress end slotted into the bedhead - took 10-20cm from the bed length meaning my feet stuck out the end of the bed and I had to sleep diagonally. The mezzanine level - the 25C room - was fully occupied by a large conference table with four chairs, with no easy chair / armchair. Am sure the hotel has had this feedback before, and should just change the furniture, throw out the conference table and the wrap around bedhead, and sort out a better heating arrangement. Will not stay again. Quite possibly the more economical regular rooms do not have these problems

Leisure Self

8/10

Excellent

11 Feb 2026

James

Rooms very nice however the shower pressure was very weak but other than that pretty good!

Leisure Partner

10/10

Exceptional

08 Feb 2026

Paul

Really nice hotel, likes the quirkiness of it being a prison but has all the luxuries of a hotel.

4/10

Poor

07 Feb 2026

Alistair

I realize that this was an old prison but be aware that the food is still prison quality. A club sandwich which was fantastic 5 years was a singed yes not even charred assembly of chicken and ham both also singed The smell of singed flesh was nauseating.

Business Partner

8/10

Excellent

07 Feb 2026

Darren

Some worse for wear bits in the bathroom and I couldn’t get the room warm enough. But everything else great. Staff good, food was excellent

Leisure Self

10/10

Exceptional

05 Feb 2026

MARY

Really enjoyed our stay. Hotel staff were very friendly and welcoming. The room was beautiful and spotlessly clean. We stayed in a Clive double cell and it felt very spacious. Nice bathroom with a separate shower and tub. High quality linens and towels were thick and plush and generous sized. Good location, close to the station and walkable to everything. Breakfast is pricey but very nice. Service excellent

10/10

Exceptional

02 Feb 2026

Iain

Great room in the old cells. Staff were very good. We dropped our case in the morning and it was in our room when we returned to check in.

Only quibble, restaurant area for breakfast isn't great. Cooked breakfast should come with toast rather than having to make your own.

Leisure Partner

4/10

Poor

01 Feb 2026

Gary

Hotel unique, interesting and staff good. Sadly the room mattress was very uncomfortable and we struggled to sleep

Leisure Family

10/10

Exceptional

24 Jan 2026

James

Great hotel, quirky rooms, clean, well furnished, and comfortable. Staff super friendly, including bar / breakfast staff and desk staff. Felt really welcome. An extremely positive experience

Business Partner

10/10

Exceptional

21 Jan 2026

Trudee

Hotel and staff were amazing. The bed and pillows were so comfortable. Would definitly recommend and love to return.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Simon

Great location and a great hotel

Leisure Partner

8/10

Excellent

11 Jan 2026

Wayne

Very interesting hotel and good breakfast. Room quite small and frustrating that hotel ignored messages through expedia app

Leisure Partner

8/10

Excellent

06 Jan 2026

Anish

Hit this place up for a late NYE gateway.

Great hotel,
great location,
great bar with various areas to sit and enjoy a cocktail!
Breakfast (hot) £26 PP was decent and did include a drink at the bar .

Room was clean and tidy and very cosy. Water, coffee and safe in the room.

All Staff were helpful and bar staff knowledgeable on drinks and cocktails.

Parking was steep (but it was valet parking and secure outside the hotel) so all good.

Only gripe I had was we were charged twice for breakfast but were refunded swiftly when we called and informed them

A well converted prison into a boutique hotel. Would visit again in the future

Partner

10/10

Exceptional

05 Jan 2026

Daragh

Friendly staff and a great setting

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Ben

Lovely clean and smells great

10/10

Exceptional

03 Jan 2026

Michelle

Hotel was lovely, quirky and great location

Leisure Partner

8/10

Excellent

02 Jan 2026

Gillian

Not happy with

10/10

Exceptional

01 Jan 2026

Sarah

Staff were so friendly and helpful. Lovely atmosphere and rooms very clean. Venue is beautiful.

10/10

Exceptional

01 Jan 2026

Justin

Hotel is outstanding, with well appointed and well kept rooms, coupled with excellent staff and service. Highly recommended.

Partner

10/10

Exceptional

31 Dec 2025

Mark

Unusual but well executed prison conversion. I hope this is the closest I get to staying in a cell overnight!
The room we stayed in was spacious … actually 3 cells knocked together. Reception staff were excellent. Hotel location was very convenient… short walk to city centre.

10/10

Exceptional

29 Dec 2025

Nicola

Hotel was amazing, staff very friendly.
It’s a must if staying in Oxford.
Very central.

Partner

10/10

Exceptional

23 Dec 2025

Gareth

Continental and cooked Breakfasts were both excellent.
Room was comfortable with deep bath in ensuite.

Partner

10/10

Exceptional

22 Dec 2025

LISA

Great hotel in a great location. Very attentive staff. We stayed in a cell double room and is was really lovely

Leisure Partner

6/10

Pleasant

21 Dec 2025

Dean

Room getting tatty and the heating was very difficult to use

Partner

10/10

Exceptional

19 Dec 2025

steve

Great venue. Attended a works meal with Vector Design. The serving staff were amazing.
Parking was an issue when we arrived, but speedily sorted out. A great overall experience. Would love to come back for a longer trip.

Business

8/10

Excellent

18 Dec 2025

DAVID

Nice staff and lovely prison cell

Business

10/10

Exceptional

18 Dec 2025

Michael

5 🌟 all round

10/10

Exceptional

13 Dec 2025

Nicola

Didn’t go to either as ate out and enjoyed Xmas market

Partner

8/10

Excellent

13 Dec 2025

Dr Jane

Great location. We stayed in the Houses of Correction which are a bit tired and our room could do with a deep clean and repair work (broken floor tile in the bathroom). The bar was nice, great ambiance. Prices were very high for what you get. Staff were very helpful.

Business_and_leisure Partner

6/10

Pleasant

09 Dec 2025

Peter

The building is unique and full of character, and the staff were generally helpful and courteous. While a few elements could be refined for a smoother guest experience, the stay was comfortable and enjoyable, and the hotel’s distinctive setting makes it a memorable place to visit.

Business