Name: Premier Inn Oxford City Centre - Westgate
Address: Greyfriars CourtParadise Square, Oxford, OX1 1BE, GB

4/10

Poor

25 Jul 2026

Joseph

The rooms have air conditioning which is a huge plus, and the location is good. However, this hotel had a lot of other shortcomings. The lift didn’t work during our stay, and the staff often seemed unavailable. The front desk was often unstaffed, especially in the evenings. It was hard to get assistance with anything. Several times instead of being available I saw staff in pairs smoking on the side of the property. The cold water dispenser was empty for a whole day, and when I finally found a staff member she told me”the tap water in the room is safe to drink.” The stairwell had a strange odor as well. Don’t recommend this place at all.

10/10

Exceptional

14 Jul 2026

Francesc

Very well located next to the centre of Oxford. You can reacj the most relevant (touristic) places in few minutes walking

4/10

Poor

13 Jul 2026

Samantha

Would have had a better experience if the tables at breakfast were cleaned, there were enough towels for the #of people booked for the room and there was soap in the shower.
Our train was delayed and it was during a heatwave. Not having soap and towels and somewhere to eat added to stress instead of being a relief.

Family_with_children

8/10

Excellent

09 Jul 2026

Lisa

Clean, great staff, perfect location !

Partner

6/10

Pleasant

07 Jul 2026

Yvette

Pros: friendly staff, great location, and decent offerings such as complementary chocolates, assortment of teas and coffee with a nespresso machine in the room plus a bar/restaurant in lobby.

Cons: the lobby could use some work. It looks outdated, dark and the toilets and sink in the lobby restroom were clogged. Not a good look when you first enter, giving a motel vibe. The rooms are also small.

Family_with_children

4/10

Poor

02 Jul 2026

Tess

Great location, average facilities for what the price was.
We booked here specifically as it was advertised as parking provided. Turns out no parking was provided and we had to park at the shopping centre across the road which added a large unexpected extra sum to our stay.

Apart from this being very central to most things. Not worth the money they charge. Don’t let the good lighting in the photos fool you.

Family_with_children

6/10

Pleasant

29 May 2026

David

A central location in Oxford is a plus, but the hotel location immediately adjacent to a hyper-modern shopping mall was unwelcome. Also, parking for the hotel at the mall car park is notably inconvenient and expensive

Partner

10/10

Exceptional

22 May 2026

Maika

We appreciated the location of this hotel. It was walking distance to all landmarks, convenient to the Danish Bakery across the street for breakfast and The Castle next door for pub style lunch or dinner. On our last day we just walked a few steps to the Airline Bus stop at Westgate and had an easy ride to Heathrow airport. The room was spacious with nice bed, shower and seating as well as mini-fridge and coffee maker. We'd stay here again!

Partner

2/10

Poor

21 May 2026

jeanette

The room was fine but I was given different rooms than what I ordered - they only had one bed instead of the three I had booked. They only gave us one towel for four people, and didn’t clean the room despite our requesting it (4 night stay). They also refused to honor the included breakfast. The manager Pressley was extremely rude and accused me of lying about all of the above and said that he couldn’t do anything to help. This was the worst customer experience I’ve had in 20+ years of staying in hotels.

Friends_and_family Family

8/10

Excellent

18 May 2026

theda

Hotel is directly across the street from a modern shopping mall with lots of food choices. There’s a John Lewis department store. Walk through t the mall’s other side to find a major bus center including the Oxford bus to Heathrow. The hotel has 2 guest elevators, only one of which worked during my 4-day stay. Breakfast was fine, but the same everyday. Its not on the buffet, but you can ask for porridge (oatmeal.)
Rooms were well-sized. I requested daily light housekeeping. The first day after being out all day, I returned to find the room had not been serviced. Pretty promptly , someone brought clean towels and threw the bed together while I waited in the lobby.

Self

6/10

Pleasant

14 May 2026

Robert

Convenient and quiet. Understaffed and the staff is inattentive. We almost missed our train because it took 20 minutes to pick up our suitcases.

Partner

8/10

Excellent

12 May 2026

PHYLLIS

Location is good.
Staff are very helpful
Room is comfortable
Breakfast is very good

Partner

6/10

Pleasant

12 May 2026

Judy

The breakfast is good for the level of hotel. Very convenient location. The property itself is a bit run down. Big scratches on the furniture and on the wall. No shelf to put your clothes. (Maybe because it is a handicap room -- we didn't ask for it).

Partner

4/10

Poor

09 May 2026

Toni

Staff were great but would not stay here again.

They put us in an ‘accessible’ room which we did not need. There was barely any furniture other than a lumpy bed, a small desk/chair and 2 small stools. Had to put most belongings on the floor.

Breakfasts are okay if you have a strong stomach.

Would not stay here again.

Partner

6/10

Pleasant

07 May 2026

loren

It’s a ok hotel f you don’t demand too much. It’s clean, and the staff are friendly too. Now let’s talk about the undesirable things in our room. 1: no refrigerator. 2: no safe box in room. 3: don’t provide enough towels ( had to ask for more what we needed) 4: no house phone in room that you need to go to front desk for anything.5: the temperature control in room is not functioning properly. I had to turn it on in the middle of night because the room was too hot. Isn’t it money talk in this case? I would pay more next time to find a better name of a hotel chain.

Family

8/10

Excellent

01 May 2026

James

This Premier Inn is in a great location - directly opposite an entrance to Westgate shopping centre, and a few minutes walk to many local attractions.
Hotel lobby was clean and well maintained.
Staff were friendly and helpful.
Room was generally clean.
Bathroom needed a little more attention - walk-in shower is in need of thorough cleaning.
Bed was comfortable, but the A/C kept switching itself off leading to me overheating a few times during the night as the room heated up quickly.
Breakfast was good quality.
The male member of staff managing the breakfast area on May 1st was really helpful and pleasant. He provided me with the gluten free menu and offered to have the kitchen prepare something separately to order.
I would recommend this location.

Partner

6/10

Pleasant

25 Apr 2026

Christopher

This is definitely your standard mid-tier hotel. Nothing was overtly wrong, but the property definitely shows its age and would benefit from some upgrades. The location is great.

Self

10/10

Exceptional

19 Apr 2026

Rita

Too bien

Family_with_children

10/10

Exceptional

12 Apr 2026

Donna

Internet was adequate, breakfast excellent.

Partner

8/10

Excellent

09 Apr 2026

Erin E

Pros: Friendly staff, excellent breakfast, perfect location. Cons: The property is dated and not very clean.

Family_with_children

2/10

Poor

01 Apr 2026

Brandon

3pm check in is inconveniently late and they made us wait until the very last minute for check in. This is a very irritating practice and guests need to push back

Family_with_children

8/10

Excellent

20 Feb 2026

Julita

The room was clean though it was smaller than expected based on the photos. The staff were courteous and willing to help.

Friends_and_family Family

8/10

Excellent

09 Jan 2026

Christina

We enjoyed the simple and straightforward room, it was spacious enough for us, clean, and sufficed for our one-night stay. Location was excellent.

Partner

6/10

Pleasant

04 Dec 2025

Tak-Keung

Good location. However, the deep and narrow bathtub is and safe for the senior using.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Tiffani

Great location and friendly staff.

10/10

Exceptional

18 Oct 2025

Alice

My stay exceeded my expectations and the breakfast was great. Altogether fantastic value for money.

Business_and_leisure Self

8/10

Excellent

16 Oct 2025

Sarah

Great location and very quite. You do have to pay for extras like checking in early or fast wifi, but it is at a low price. The staff was friendly and breakfast was really good.

Leisure Self

6/10

Pleasant

12 Oct 2025

Josh

Property shows its age so if you are expecting a shiny, Canadian standard room you would be disappointed. That said, the location is excellent right across from a huge shopping mall and everything in the city centre is very close and easy to walk. The breakfast is also outstanding. Expensive, but what isn’t in the UK these days.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Belinda

Great

Leisure

10/10

Exceptional

08 Oct 2025

Jasmine

Everything was excellent. Julie was so helpful, she stored our luggage until the 3pm check in time, and got us extra pillows and refreshed linens (some of the linen was not quite clean). The breakfast was wonderful with so many choices. Ancila was so friendly and made us feel special, making vegan sausage especially for us and even bringing it out to the table - above and beyond. The whole staff was helpful, energetic and caring. The room was clean, comfortable and had a pull out trundle twin so 3 of us could have our own beds. It was a little tight with the trundle pulled out, but it was very comfortable. I wish it had a refrigerator, iron, a shower cap, shampoo and conditioner. The location was ideal, right next the mall in city centre, making it accessible to many things. The only request i have is to be more flexible with the check in time, if the room is ready, there is no need to charge to check in 1 hr early. Also, when we checked out, there was no room to hold our luggage, which was quite inconvenient. However, we were offered to keep our bags in the restaurant area (at our own risk) which was closed so we felt quite safe with this option. We appreciated the option to do so. I also wanted to comment that the decor was wonderful, the purple sofas and color scheme made my stay that much more enjoyable. Would definitely stay here again happily.

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

Kim

Everything was excellent. Julie was so helpful in so many ways from storing our luggage until the 3pm check in time, to getting extra pillows and refreshed linens. The breakfast was wonderful with so many choices, even vegan sausage. Ancila was so friendly and made us feel special, making the vegan sausage especially for us and even bringing it out to the table - above and beyond. The whole staff was helpful, energetic and caring. The rooms were clean, comfortable and had the all important refrigerator, coffee pot, and iron. It would have been nice to have a few more bathroom amenities like a shower cap, shampoo and conditioner. The location was ideal, right next the mall in city centre, making it accessible to many things. The only request i have is to be more flexible with the check in time, if the room is ready, there is no need to nickle and dime and charge to check in 1 hr early. Also, when we checked out, we were told there was no room to hold our luggage, which was quite inconvenient. However, we were offered to keep our bags in the restaurant area (at our own risk) which was closed so we felt quite safe with this option. We appreciated the option to do so. I also wanted to comment that the decor was wonderful, the purple LED lights really made my stay that much more enjoyable. Would definitely stay here again happily.

Friends_and_family Family

2/10

Poor

01 Oct 2025

Darrin

Your website had no relationship with the hotel while you took our booking and money. The hotel was sold out and we never got a room while you took our money! Scammers !!!! Don't book with Hotels.com

Friends_and_family Family

8/10

Excellent

01 Oct 2025

Alberto

convinient

8/10

Excellent

28 Sep 2025

Samuel

The family room is just big enough for 4 of us to sleep in, but it’s exactly as expected

Leisure Family

6/10

Pleasant

09 Sep 2025

Kenneth

Limited beverages at breakfast due to no milk for coffee machine
Staff absent a bit

Leisure Partner

4/10

Poor

08 Sep 2025

ATISH

Had an odd smell and most of the time no one was at front counter seemed not enough staff to handle workload.

Leisure Family

8/10

Excellent

03 Sep 2025

Matthew

Great location in the center of the city and across the street from the Westfield complex. Room was nice and staff was as well.

Leisure Family

4/10

Poor

29 Aug 2025

Navid

Not a very clean place. Main floor, right beside the lifts had a strong smell of rubbish. The bed in our room was horrible. You could hear the bed springs with every single move of your muscles and it wasn’t comfortable at all. Had two nightmarish nights to sleep to this place and will never go back. The staff were a bit non-existent but very friendly when seen!

Leisure Partner

10/10

Exceptional

28 Aug 2025

grace

Great location and friendly staff

Friends_and_family Family

8/10

Excellent

27 Aug 2025

KA FAI

The check in is a big problem when your booking is through 3rd parties. Check in staff not enough.

6/10

Pleasant

14 Aug 2025

Renana

The location was great and the staff were super friendly and nice.
However, the actual accommodations were severely disappointing. We had a \"family room\" which was actually a very tiny room that consisted of one double bed, one sofa bed, and one rollaway bed. There was absolutely no room to get around and only one chair! Four people and we had nowhere to sit, except on the beds l, which we didn't want to do when we were dirty from walking around all day.
We ended up sitting in the floor several afternoons and evenings while taking a break from sight seeing.

You have to ask for clean towels or room cleaning. We did ask for new towels at some point but decided against the room cleaning since there was just no space to get around with our luggage and the beds.

There was also no mini fridge, which would have been very handy for a long stay as we had (4 nights).

The worst if all was the internet connection. It was so bad that my laptop couldn't even load google or open up outlook. We had to go to a nearby coffee shop just to be able to check email properly. I expect more from a hotel in 2025. Sure, they tell you that you can pay five extra pounds for \"ultimate\" internet, but you shouldn't have to, just for basic online needs!

Business_and_leisure Family

8/10

Excellent

12 Aug 2025

James

We slept well, which is the main thing. Breakfast was good. A solid three star hotel.

8/10

Excellent

07 Aug 2025

Katie

Overall, it was quite nice. Two nit-picks: the AC shut itself in the middle of the night both nights causing us to wake up sweating. Also, the bathroom tissue was quite stingy and rough.
But the staff were all lovely, and the location was wonderful.

Leisure Family

10/10

Exceptional

03 Jul 2025

Heide

Perfect location if you are in town to explore Oxford

Family

8/10

Excellent

15 Jul 2026

Anna

Friendly staff. The AC did not work very well.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Merete

Rommet var renere og penere. Fellesområdene var noe rufsete. Frokost var helt ok men det var ikke noen andre grønnsaker enn en stekt tomat. Meget godt plassert hotell i byen.

Partner

6/10

Pleasant

13 Jul 2026

Hanne

Fine rom - men slitent og til dels møkkete fellesarealer. Frokosten var helt ok hvis du ikke er opptatt av frukt og grønnsaker og godt brød.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Giovanni

Camera pulita personale disponibile e cordiale colazione internazionale

Family_with_children

6/10

Pleasant

12 Jul 2026

Sofie

Het tapijt mag wel eens gereinigd worden. Alsook de ramen in het restaurant en de spiegels in de lift.
Het ontbijt is basis, maar oké. Vriendelijke personeel en goede ligging.
Airco’s in de kamer zijn oké, maar gaan uit in de nacht waardoor het toch warm kan worden.

Family_with_children

8/10

Excellent

10 Jul 2026

Christina

The stay in general was what is expected from a standard, non-fancy hotel, no big negatives or positives in general.
Positives:
* The staff, Cintia and her collegues, was very helpful.
* The breakfast (not included) was very good! I especially liked that there were crumpets :-).
* The location was good, felt central enough for us.

Negatives:
* Parking, available in the parking garage belonging to the mall close by the hotel, was quite expensive. That is the parking facilities that the hotel refers to, so I assume that is what is available.

Friends_and_family Friends