Name: Mercure Oxford Eastgate Hotel
Address: The High Street, 73, Oxfordshire, OX1 4BE, GB

4/10

Poor

04 Aug 2026

Joanna

The hotel had no air conditioning and the room was unbearably hot . Fans were provided but did not cool the room. I realise we have had a period of exceptional heat but we should have been contact before our stay to confirm no air conditioning in the hotel ( I am afraid we took it for granted in such well known brand ). Our fridge didn’t work and was not replaced or repaired when reported

8/10

Excellent

30 Jul 2026

Andrew

X

6/10

Pleasant

30 Jul 2026

Linda

Staff is nice and helpful.

6/10

Pleasant

30 Jul 2026

Rich

Great location. Friendly staff. Breakfast good. However, no aircon, I was placed for my 3 day stay on the top floor, it was like a furnace, they did provided 2 fans, but it was too hot to sleep, lower levels felt cooler. Also to note, there is no restaurant for an evening meal, not really an issue as it is so close to the Centre of Oxford.

10/10

Exceptional

26 Jul 2026

Gerry

Had a lovely over night stay at the hotel. Great location, staff were excellent. One minor issue is no a/c and very warm room. Otherwise faultless.

6/10

Pleasant

25 Jul 2026

Eamonn

Room smelt of drains and sewage. Air conditioning not working. Car park very small. Had to leave car keys at the desk so staff can move cars as had to park in front of one another

6/10

Pleasant

20 Jul 2026

Stuart

Pleasant staff. Breakfast options were just about average but not worth the additional cost.
A Historic old building so obviously no aircon... but at the hight of a hot summer the room temp was V Hot

Self

8/10

Excellent

20 Jul 2026

Joanna

Great location

Partner

6/10

Pleasant

13 Jul 2026

Bryony

We stayed in Oxford on one of the hottest weeks of the year. We were so lucky that we were staying in a separate building behind the hotel and had air conditioning. The rest of the hotel did not and this caused a lot of problems.
Our room was nice - appeared to be accessible as lots of hand rails and emergency cord in shower. It was, however, very noisy. People above sounded like elephants!
Be aware that there is a 12.5% service charge on drinks. This is not anywhere on the drinks menu.
Staff very nice, although appeared to make life difficult fro themselves when they decided to tell guests that the air con was broken. Guests soon discovered there wasn't actually any air con to break!
Nice location and easy access to Oxford.

Partner

10/10

Exceptional

12 Jul 2026

Yasmin

Very helpful staff

Partner

2/10

Poor

11 Jul 2026

Bren

7 days of brutal heat with no AC. Impossible to sleep or get relief. There are other options for the same price or less with AC.

Business

4/10

Poor

11 Jul 2026

Darlene

Staff had limited interest and energy to assist at the front desk. Chief unsatisfactory aspect was no air conditioning and the summers there are sweltering. They gave us a fan that was not a help at all, particularly because the windows did not open more than an inch. The lack of air conditioning is no where on the web site. This did not seem like a four star hotel.

Partner

4/10

Poor

11 Jul 2026

Ruth

Unfortunately, I stayed one night on June 26th, in the heatwave. I checked in early and was put in a room (304) under the eaves. It was like an oven. I ran the two fans for an hour, which made no difference. I enquired about changing rooms, but the hotel was fully booked.

Staff were as helpful as they could be - nothing they could really do. I did think there should have been more staff on duty: one person in Reception, running the bar in the lounge and fielding a stream of complaints about the heat was not enough. He was polite and tried his best but needed help.

In hot weather, make sure you book a room in the newer parts of the hotel and insist on aircon - not fans. The small double eaves room would still have been warm even in winter, I think! But not unbearable, as it was that night.

Self

6/10

Pleasant

08 Jul 2026

Susan

Not a great place to sleep while there was a heatwave as there was no air conditioning!!
Two small fans provided did little or nothing sadly.

Friends

4/10

Poor

06 Jul 2026

Svitlana

I stayed for one night. It was hot. The air conditioner wasn't working, the windows barely opened, the curtains were very dirty, and it was literally hard to breathe. On top of that, the housekeeping lady tried to barge in three times during the morning. She first came in around 9:00 a.m.; later, I returned from breakfast and found her changing the bed linen—even though my personal belongings were still in the room. I asked her to leave. Apparently, that wasn't enough for her, as she came back again 30 minutes later, even though there was still an hour and a half left before check-out. When I mentioned this at the front desk, they were completely indifferent. I suppose this is their standard of service. It’s disappointing.

4/10

Poor

04 Jul 2026

Gavin

Insufferably hot. Our room had Aircon installed in the ceiling, but seemed to be decommissioned (blank control panel). Unpleasant drain smell. No actual bar, have to go to reception and request drinks from a drinks menu, 75% off which was unavailable. Too much penny pinching , Mercure!! On the plus side, fantastic location.

Friends

6/10

Pleasant

02 Jul 2026

Margaret

Staff were very nice but staying in the heatwave was a nightmare. The fans provided weren’t very effective (I had to ask for another one which was provided). The rooms were ok but a bit tired- but this is reflected in a reasonable price for central Oxford. I would stay there again for that reason.

Self

4/10

Poor

01 Jul 2026

Paul

No air con, no way to cool room in hot weather, no restaurant or room service, limited bar. Poor cleanliness outside hotel at back. Staff were helpful in difficult circumstances for them. Having happily used this hotel many times over the last 20 years we will not return until we hear of of changes to facilities or management

Partner

2/10

Poor

29 Jun 2026

Julie

No AC in the middle of a heatwave. The room was 100 degrees. At $400 per night they need to figure out this issue. Absolutely miserable. Check in was 1.5 hours late. Terrible water pressure in shower. Only redeeming thing was great staff.

Family

2/10

Poor

28 Jun 2026

Mary

An extremely disappointing stay and not to be recommended. Stained sheets, no elevator (and no help from staff with luggage), no air conditioning and a heatwave mitigated by a disgustingly dusty fan with no alternative available. We returned to London a night early to avoid spending any more time at the hotel.

Partner

2/10

Poor

25 Jun 2026

Eve

Badly maintained property
Windows broken
Too hot
Awful paint work

Family

2/10

Poor

21 Jun 2026

Richard

The rooms were absolutely boiling. No air conditioning, flies in the hallway and lobby, very strong smell of sewage in the stairwell. Staff were okay but couldn’t help as they just offered a fan for the room that did absolutely nothing. Until they install air conditioning do not stay here in summer. May be better in winter.

Partner

4/10

Poor

29 May 2026

David

Paying more than £200 for a midweek one night stay, you have certain expectations. The room was nice, the bathroom modern, the staff at check in very pleasant.
We arrived during a heatwave. The room was hot (the thermostat said 26 celsius / 80F). We tried adjusting the air conditioning to cool the room, but it didn't do anything. There was a powerful fan that at least moved the air around, but no cooling. The windows were all sealed shut, even though the hotel is in a historic building and they should have been openable.
Thus we sweated through the night even sleeping with the fan on and without using the comforter. The room was no cooler in the morning although it had cooled off considerably outside.
Additionally the wifi was pretty poor (rhere was an option to buy better) and the coffee was Nescafe sachets. These are the kinds of things I expect in a £60 hotel room, but not in one costing three times as much.

Partner

2/10

Poor

29 May 2026

Lorraine

3rd floor room, no air conditioning, ineffective fans, window not opening fully and 30 degree heat. So horribly uncomfortable we left a night early as couldn't bear another awful night. I did ask about cooler room but told hotel fully booked and offered a cooling tower. Cooling tower made no difference to room temperature. Room itself was nicely furnished, although lacked a bedside lamp on one side. Bathroom was modern but even cold water was lukewarm! A radiator on the 3rd floor was emitting heat, not great with all the eco accreditations the hotel has. Appreciate the hotel is an old coaching inn but our room was not fit for purpose in the heat. Advise to give a wide berth to this hotel in summer months. A massively disappointing stay and the first time I have ever left a hotel early. I should also mention steep stairs to get into the hotel with short metal rails - you can imagine how hot these got! Also the hotel advertised a lift but this only goes to the 2nd floor, leaving a climb up a narrow staircase to the 3rd floor.

Partner

8/10

Excellent

27 May 2026

Marian

Clean room,we had a nice upgrade for free,but the TV in room did not work,but the staff was very friendly

Partner

10/10

Exceptional

24 May 2026

Jay

Great location. Clean modern room

Self

10/10

Exceptional

24 May 2026

Jay

Excellent location - short walk to many parts of the University of Oxford. Clean modern rooms. Fine breakfast buffet.

Self

2/10

Poor

12 May 2026

Mark

2nd time I’ve stayed here. Asked them to preserve me breakfast and the staff said they would as I was working lates. I even paid for the breakfast.

On both occasions the day staff denied I ever had that conversation with the night shift.

Really poor communication and very little compassion. Left feeling scammed out of quite a bit of money.

2/10

Poor

04 May 2026

Frederick

Inconsistent housekeeping, poor wifi connection

4/10

Poor

03 May 2026

Charlene Gail

Room was very tired and poorly maintained. Dirty bathroom inner door handle area very off putting. The unexplained and off hand apology after fire alarm (false alarm) went off after 10:30pm was not okay. Overall would not stay here again. Overpriced, under-delivered.

8/10

Excellent

03 May 2026

Beverly

The hotel is in the middle of the city so access to everything.

Partner

10/10

Exceptional

01 May 2026

Guy

great stay

Family

10/10

Exceptional

27 Apr 2026

Amy

Location! This was an excellent choice to walk all over Oxford, the breakfast (for a fee) was superb & met dietary restrictions. The staff and Lobby area are wonderful. My only small complaint is the general WiFi is not great, but by joining their corporate membership program, you can access a better network AND get a complimentary beverage.

Self

8/10

Excellent

17 Apr 2026

Valerie Margaret

Our room was quite small with a small window and a bit dark. Staff were always helpful and cheerful.

Partner

6/10

Pleasant

09 Apr 2026

kathleen

Room was far too hot-top floor and heating pumping out with no way to turn down. Small fan in room not up to job of cooling sufficiently.
Bar /food not open. Disappointing for a Mercure hotel. Staff apologetic but unable to solve issue.

Self

10/10

Exceptional

05 Apr 2026

Susan

Good location , nice hotel , friendly staff , good shower, complimentary water in water ,shower gel , shampoos , body lotion in bathroom , iron and ironing board in room , would recommend

Friends

8/10

Excellent

01 Apr 2026

Zeena

I wasnt in the main building which wasnt an issue
Cleanliness was the major issue i had with my room as it was very dusty in certain parts. Whilst i was in the shower, i found water leaked from the front (soaking the bathroom floor).
The lift didnt work upon my arrival, which was an inconvenience with my luggage.

Self

6/10

Pleasant

29 Mar 2026

Emanuela

The first room smelled as if someone had smoked. I asked for a room change and I was immediately accommodate. The staff was professional.
The room where I stayed was clean. As you enter the property there was a smell of toilet, which not the best welcoming sign.

6/10

Pleasant

29 Mar 2026

karen

Value for money hotel. Perfect location close to city centre. Kind and friendly staff. Room was very small with a view of a brick wall but ok if you just wanted a room to sleep in. Clean but could do with a little more attention the detail in places.
Very comfortable bed and good shower with nice toiletries.

Room also had a fan, fridge, kettle which was useful.

Good breakfast selection, issue with hot food was quickly resolved when highlighted to staff.

Overall it was good value and I would stay again.

Partner

2/10

Poor

28 Mar 2026

Susan

The room was dirty , dirty pillowcase left on the floor!
No cleaning done prior to our arrival
No matress topper on one of the beds
No replacement of toilet paper
No soap refill
We put our used towels to be replaced on the floor of the bathroom..
we
When we came back after our day out , the DIRTY towels were replaced back on the towel rails!!!
This was not acceptable at all ..
There was no ramp to get our suitcases up the steps into the hotel reception door way . We found this a struggle and no staff on hand to help.

6/10

Pleasant

22 Mar 2026

Martin

Ok

Partner

8/10

Excellent

22 Mar 2026

William

There were 2 minor faults in our room, a faulty shower and a bathroom light not working well.

Partner

10/10

Exceptional

08 Mar 2026

Jack

Excellent location, friendly and helpful staff, good breakfast

Family

8/10

Excellent

01 Mar 2026

Matthew

Clean room. Shower controls were reversed, which caused some entertainment. Odd (and not very nice) smells around the corridors…smelled like bad drains.

8/10

Excellent

26 Feb 2026

Sara

Great location, extremely friendly staff and all issues solved efficiently. Room was rather small.

Partner

4/10

Poor

22 Feb 2026

Michael

Very bad drain smell throughout the hotel. Bed was very hard and uncomfortable. Broken tiles in bathroom. The bar was closed throughout the stay and no ambience in public rooms

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Nur

Lovely hotel in the heart of Oxford! Tony at the front desk was polite and friendly and helped me with check in and check out. Room was clean and comfortable. Would stay again.

Self

6/10

Pleasant

21 Feb 2026

Carol

Check in was delayed. Room very cold. Asked for extra duvet but never appeared. Coffee mug not cleaned on the penultimate day.

Friends_and_family Friends

4/10

Poor

12 Feb 2026

Kathryn

Reception unattended for several minutes. Room issues.

4/10

Poor

05 Feb 2026

Angelina

The room 202 was extremely loud. You could hear everything in the corridor as well as everyone going up and down the stairs and the lift closing and opening as if the wall was made out of cupboard. It was so loud I could not sleep at all. I could make out every single world of tourists that were chatting in the corridor late at night. The showerhead also did not turn. There’s no central heating and the bathroom was really cold.

8/10

Excellent

04 Feb 2026

Matt

Nice room shame bar and bistro were closed.

6/10

Pleasant

02 Feb 2026

Glenys

Staff were very courteous. The room was clean. The towels and linen were very good bed was a little bit hard.
Unfortunately, there was the most awful smell of drains in the reception area near the general toilets on the ground floor. I didn’t mention it to the staff with clearly there is a problem though.

Partner

8/10

Excellent

30 Jan 2026

Jua

Location great
Friendly staff
Large room

Friends_and_family Family

8/10

Excellent

29 Jan 2026

Ella

The location is fantastic and the staff was great. The room I had was quite small, but it was very comfortable for a single traveler.

Business_and_leisure Self

10/10

Exceptional

27 Jan 2026

Lydia

Staff were really friendly and helpful. Location was perfect. Will stay here again when I visit Oxford.

10/10

Exceptional

26 Jan 2026

Robert

Great lication

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Jenny

Good location

Business Family

8/10

Excellent

24 Jan 2026

D. Chandler

Clean room - bathroom recently renovated and very modern. Centrally located so perfect spot.

Leisure Family

2/10

Poor

22 Jan 2026

Stephen

Terrible experience- Told there was no WIFI on arrival.( the 4g is non existent in that area) - should have said WIFI issues on the website or pre warning. The Fire alarm went off at 1am ( there was no fire) - it didn’t stop for nearly an hour, everyone waited in the cold for it to be fixed. Wouldn’t stay again

2/10

Poor

21 Jan 2026

Carlos

When I arrived for checkin, I was informed that the WiFi wasn’t working and when I got to the room, there was no cell signal either.

To make matters worse, the fire alarm went off at around 1am and we were made to stand outside for over an hour, whilst the cause was investigated.

Business Self

4/10

Poor

18 Jan 2026

Lauren

Building we were placed in wasn’t the best - noisy being on the ground floor with doors banging. No signal for phones or WIFI- room only had hot water from tap not great when you need a drink.

10/10

Exceptional

18 Jan 2026

Chris

Great location and price

Partner

10/10

Exceptional

22 Dec 2025

Philip

Excellent location.

Partner

6/10

Pleasant

21 Dec 2025

Victoria

We chose it because it was a historic hotel and then found ourselves in a modern outbuilding with a view of the car park where the staff vape. Could have been anywhere!
The room was quiet, comfy and nicely decorated.
The rest of the building looked rather shabby - the lift sounded like it was on its last legs, the corridors need a deep clean to remove the visible dust layers from the panelling.
Weirdly they did not charge us on arrival or at the end, but halfway through our second night which caused a declined transaction and alert on our credit card. Thanks for that!
Would not return here.

Partner

8/10

Excellent

20 Dec 2025

Ryan

Hotel is lovely, staff are very friendly and attentive. The room was very warm when we arrived in December but the windows could be opened and air con could be turned on. A fan was also provided (that doubled as a heater).

My main concern about returning is the street noise - mainly sirens every so often kept me awake until shortly after 3am. Do note this was a Saturday night and we'd came back late around half past midnight anyway.

Partner

10/10

Exceptional

12 Dec 2025

David

Large comfortable room, very good restaurant, well situated near the centre of town.

Leisure Self

6/10

Pleasant

09 Dec 2025

Graham

Staff were great but the room in the loft was an absolute disgrace, we complained and got a proper room in the annex which is what you're website displays, being greeted with the first room after a long journey is not on and why I couldn't recommend this hotel at all to stay in, be aware of what I say and book elsewhere.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Pernille Eckberg

Really nice, big and cosy room, good location close to city centre. Good find for the price

Leisure Partner

10/10

Exceptional

01 Dec 2025

Gary

All good in the hood

Business

6/10

Pleasant

21 Nov 2025

Meysam

Breakfast was mediocre. Room was small. Property is old but well maintained. Staff were friendly

10/10

Exceptional

17 Nov 2025

Christine

The room was clean and comfortable. The staff was very pleasant. The location was excellent.

Friends_and_family Family

8/10

Excellent

17 Nov 2025

Andrew

The hotel overall looked good.
Especially the communal areas. Bar - restaurant- reception.
Bedrooms were a little warm.
Bedrooms and hallways were a little tired
But overall a very nice stay.
Staff were very friendly

Friends_and_family Friends

6/10

Pleasant

16 Nov 2025

Daniel

Paper thin walls - so very noisy, especially when next door arrives at 2:30am and has an hour long conversation on speakerphone. The bar was also trying to close at 21:30 ! However the room was clean but dated with a rotting bathroom door. You expect more from a fairly pricey hotel.

Friends_and_family Friends

4/10

Poor

16 Nov 2025

Dennis

Poor guidance on parking. Slow service at check in. I did not feel welcome. Punitive parking charge. Staff moved my car without permission

Leisure Self

6/10

Pleasant

11 Nov 2025

alan

It's not exactly an Arthritis Friendly Hotel, as there is no lift. When our old bones finally made it up the stairs to our room, it was OK. The breakfast service was not up to standard with stone cold fried eggs, undercooked bacon, lukewarm coffee and no marmalade for the toast. There was also no operational bar,The main plus for this hotel is its location. I've read the 'spin', but they need to 'up their game' and improve the standards. There is obviously a Training Deficit here that needs to be addressed.

Partner

10/10

Exceptional

10 Nov 2025

Mary

When we arrived we were upgraded. The room was very nice, clean and comfortable. Staff very helpful. Breakfast was good, lots of choice. Great central location.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Rebeccah

Great twin room, courteous staff and overall great service. Also, considering the central location, it is lovely and quiet.

Friends_and_family Friends

10/10

Exceptional

08 Nov 2025

Syba

Fantastic reception staff. Really friendly, both at check in and check out.

Business

10/10

Exceptional

07 Nov 2025

Peter

Staff were very helpful, bedroom very good, bed very comfortable

Leisure Partner

8/10

Excellent

05 Nov 2025

Judith

Great location and price, helpful staff

Leisure Self

8/10

Excellent

03 Nov 2025

ANTHONY

EVERYTHING WORKED; excellent breakfast; good value for money.
Only complaint- steps difficult for disabled, but helped by staff

Leisure

10/10

Exceptional

02 Nov 2025

Alison

Lovely staff

10/10

Exceptional

21 Oct 2025

Joshua

Excellent facilities

Friends_and_family Friends

2/10

Poor

17 Oct 2025

Gareth

Having arrived, we waited for the reception staff to finish texting on his phone.

Considering we paid £160 per room, room was very small, very hot, air con just rattled and did nothing.

Very disappointed with the experience

Business

8/10

Excellent

17 Oct 2025

Jamie

Clean good sized room with comfortable. Beds but a bit dark from mood lighting.

Friends_and_family Friends

4/10

Poor

13 Oct 2025

Suzanne

Great location but disappointing hotel

10/10

Exceptional

13 Oct 2025

Wayne

Amazing central location, friendly staff, comfortable room.

Leisure Partner

2/10

Poor

11 Oct 2025

H.T.

Room was way too hot, I could not sleep and I could not open the window more than a tiny amount

8/10

Excellent

06 Oct 2025

Kin Ming Eric

Convenient

10/10

Exceptional

05 Oct 2025

alexander

This may not be considered the most luxurious hotel in Oxford but we think it’s a perfect blend of cozy efficient and incredibly well located.

Business_and_leisure Family

10/10

Exceptional

05 Oct 2025

Tim

Great location even though on a busy street. Hotel staff was very friendly.

Leisure Partner

8/10

Excellent

02 Oct 2025

Veronica

There were ink stains on my bedsheet, otherwise the room is clean and cozy.

Leisure Self

10/10

Exceptional

01 Oct 2025

Megan

Great hotel near botanical gardens

Super convenient location and clean! Staff was great!
Very helpful with check in and check out.

Friends_and_family Family

6/10

Pleasant

22 Sep 2025

roger

The hotel was comfortable. The bedroom and bathroom were excellent. Unfortunately the restaurant was out of action for some reason on both nights. This meant a 20 minute walk to get food. Not much fun for an 84 year old with bad knees. This spoiled what would otherwise have been a pleasant and comfortable stay.

Leisure Self

6/10

Pleasant

21 Sep 2025

Yohei

Can't get the recept

The reception are kind and nice. The room condition is moderate. The only thing I am still in trouble is that they dont give me a digital receipt. I have asked for it twice using the chat system but never reply me back. I hope they see this and would take a needed action accordingly.

Business

10/10

Exceptional

15 Sep 2025

John

Clean, spacious, comfortable

10/10

Exceptional

06 Sep 2025

Myla

This was our third time staying at the Mercure. We always find it clean and comfortable with a friendly and helpful staff.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Tony

Very centrally located. Clean and comfortable with nicely renovated bathroom. No airconditioning but the temperature was fine for me in September. The breakfast buffet was delicious

Business

10/10

Exceptional

01 Sep 2025

Constance

Terrific hotel

This was a lovely stay. The concierge was amazing in helping us, the room was clean and comfortable with … AIR CONDITIONING (lol). Breakfast was an amazing buffet. Very conveniently located. Would 100% stay here again.

Partner

6/10

Pleasant

29 Aug 2025

Louise

The Mecure Eastgate has the curb appeal, a beautiful builing in a beautiful area. The hitel itself is modern and clean. The front desk staff were very friendly and helpful.
Our room was clean and modern, however the tv did not work, one lamp did not work and the other was linked the the main room light. There was also no tea in the drink making facility.
Dining as a person with coeliac disease was a problem. Despite emailing to check they could accommodate Gluten Free. On arrival at the prebooked & paid for diner I was told they only had 1 starter and 1 main that could be GF, and they had run out of the main meal. The manager came and offered a complementary drink, however that was expected to replace the main meal! We walked up the road to The Ivy instead and had a wonderful meal. Front desk were very apologetic and refunded the main meal and credited the breakfast too as a gesture of goodwill.

Leisure Family