Name: Grandeur Thermal Spa Resort
Address: 281 Spa Rd Taupo Waikato 3378, Taupo, 3378, NZ

6/10

Pleasant

03 Aug 2026

Sophie

it was tidy , bathroom had a nice new vanity although in the shower it had black mold . definitely needs a little tlc in the shower.

as we entered it did look a little bit abandoned but later on it was fulled with people staying

you can hear literally everything the people beside you are saying

10/10

Exceptional

29 Jul 2026

maria fe

the house is clean and tidy, very quite area,big space, good for a big family, very affordable. we definitely go back there in summer and stay for 2 nights 😊😊😊😊 cheers

6/10

Pleasant

20 Jul 2026

gurpreet

Only night stay worth the price

Family_with_children

8/10

Excellent

19 Jul 2026

Jerome

Good place worth for the price

10/10

Exceptional

18 Jul 2026

Stefani

Though the chalets are rather old school, they have a charm that makes them feel cozy and homey. Located a short step out of town, the place feels private, quiet and peaceful.
This place was perfect for my and my family. We thoroughly enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Dean

Great

Business

10/10

Exceptional

09 Jul 2026

Justine

I enjoy staying here, clean, comfy bed, clean bathroom.
Thanks

8/10

Excellent

09 Jul 2026

Jared

Great value for money.

Family_with_children

6/10

Pleasant

08 Jul 2026

Danica

Good customer service the photos definitely have been enhanced not bad if you're staying for a night very ancient buildings around and history

Family

4/10

Poor

03 Jul 2026

Fiona

Looks great online, sad to see a beautiful place in a state of such disrepair and neglected in such a way. Felt haunted.

Self

10/10

Exceptional

30 Jun 2026

Casper

.

Friends

8/10

Excellent

29 Jun 2026

Bronwyn

Great basic accommodation at good price, in a nice quiet spot really close to town which was handy. We were happy with the rooms, the beds were comfortable, shower was good etc. Would stay there again, thanks

Friends

2/10

Poor

27 Jun 2026

Lindy

Very disappointed in the cleanliness of the chalet ,we came here for a little night get away and we could not even get straight into the spa bath as it was absolutely FILTHY brown rough dirt stains and full of pubic hair and the worst part not even any cleaning products pr even cloths to clean it out!the shower juat as disgusting with hair and pubic hair...the carpets were not even vacuamed as we found all the clumps of some human black hair...really disappointing won't stay there again.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Pulou

Good location.. peaceful rest close to work and town..

Self

8/10

Excellent

23 Jun 2026

Debbie

I really enjoyed our stay here- it’s an older place which makes it have character. You couldn’t ask for friendlier staff - the location with the hot springs just a small walk away through the bush was stunning. The beautiful scenery just really took my breath away. It really made it feel a pretty special place. The motel is not flash but units were warm and bed was comfy. Could do with some upgrades in the shower but that comes with the age. Pets are allowed. I liked this place. Thanks for having us

10/10

Exceptional

19 Jun 2026

Jill

Cheep and cheerful

Self

10/10

Exceptional

13 Jun 2026

Sue

We arrived late. Staff reached out giving us self check-in instructions and left the aircon and lights on so the room was easy to find and warm in cold winter nights. Very thoughtful. We loved here last time visited as it was perfect for family with children. Kids stayed upstairs and there is nice spa. You can't beat the value for money here. Beds are comfy and good shower. Highly recommended.

Family_with_children

10/10

Exceptional

07 Jun 2026

Marama

The staff were warmly & friendly. The location is quiet and restful with beautiful surroundings. Close to town & scenic river walks.
The hotel is very run down though. Creaky floors with thin walls. Shower was warm not hot. TV had great use of Apps to stream from my phone. Heat pump was lovely.
I enjoyed my stay for the price I paid.

Family_with_children

10/10

Exceptional

07 Jun 2026

vijay

Nicely

Family_with_children

10/10

Exceptional

07 Jun 2026

Reo

Clean, warm, and just all round good experience

Family_with_children

8/10

Excellent

01 Jun 2026

Brian

There was ample parking for my vehicle and trailer next to the chalet.

Family_with_children

6/10

Pleasant

30 May 2026

Lee

We’ve previously stayed at the Grandeur Thermal Spa Resort in a Chalet room and it was great! This time we booked a studio room and it was disappointing to what we had stayed in previously. It had everything you need in a studio room. But it was “run down” or “tired” compared to previously. The bathroom in particular was in need of some TLC. Overall it was a place to sleep, and it worked for what we needed for one night.

Partner

6/10

Pleasant

28 May 2026

Firoozkoohi

It was alright but the suite was out of hand wash and body wash which made it annoying

Self

2/10

Poor

27 May 2026

Sonal

It was the most run down property I’ve ever stayed at. I will not recommend anyone to stay in this hotel.

10/10

Exceptional

21 May 2026

Steven

Great place good value !!!

4/10

Poor

17 May 2026

Cate

We stayed at Grandeau Thermal Spa Resort on the 16th–17th of May and unfortunately left feeling quite disappointed overall. The biggest issue was the general cleanliness and upkeep of the rooms and facilities, which did not meet the standard we expected, especially for somewhere calling itself a “resort and spa.”

The rooms felt extremely bare and empty, lacking any warmth or atmosphere. Even simple touches like artwork on the walls, themed décor, bedside lamps, or softer lighting would make a huge difference. At the moment the rooms feel cold and unfinished rather than relaxing or luxurious. The overhead lighting was also very harsh, and bedside lamps would have made the space much more comfortable in the evenings.

Even with the heat pump going we found our room to be extremely cold in the master bedroom and had to sleep upstairs (3 of those stairs not having the support board under them was a bit worrying too).
As well as a vent going straight from the bathroom to the bedroom??
Without evidence I cannot say it wasnt insulated but it definitely felt as such.

There is definitely potential here, but at the moment it feels like the property needs more attention to presentation, comfort, and overall guest experience to match the expectations set by the advertising and pricing.

Partner

6/10

Pleasant

13 May 2026

Jane

Bed was very comfortable, however rubbish bin had not been emptied from last person and when trying to get tv going we were told terrible reception use you tube, Didn’t find that acceptable and couldn’t get tv.

Partner

6/10

Pleasant

13 May 2026

Claire

The complex is a bit random but the rooms were clean, quiet and it suited the needs of our group

Business

8/10

Excellent

12 May 2026

John

The place on arrival was very inviting with the heatpump going on a cold night and the lights on.

Family

10/10

Exceptional

10 May 2026

Sara

Great place to stay, clean rooms with all the amenities you need and pet friendly 🤓

Pet

10/10

Exceptional

08 May 2026

Jacquie

We needed a place for the night and this was perfect for our group of three at an affordable price.

8/10

Excellent

07 May 2026

Justine

Easy to communicate with, late check in was a breeE.
Comfy bed. Kitchenette had all you need for an overnight stay.

Self

10/10

Exceptional

06 May 2026

Donald

Property well located for travelling public and has clean pleasant rooms.

6/10

Pleasant

03 May 2026

Naomi

The front desk service was great. The room and property in general was very tired and in much need of a refresh. The bed was very comfy and it’s a handy location. The price was very reasonable so got what we paid for. Ideal if you’re only wanting to stay one night.

Family

10/10

Exceptional

01 May 2026

Hermina

Rooms clean, property dated but good value for money.

Pet

6/10

Pleasant

29 Apr 2026

Judy

Adequate for the price. Walls thin so noise carries through from adjoining rooms. Fairly clean. Beds comfortable. Peaceful surroundings. Good walk to natural spa.

Partner

10/10

Exceptional

28 Apr 2026

Sally

Heat pump in room was excellent. Staff were helpful and friendly. Laundry service excellent. Clean room with white sheets and duvet cover. Clean white towels everday on request.
Reasonably priced. Near the centre of town.

Friends

6/10

Pleasant

19 Apr 2026

Graeme and Julie

Room was warm, dry and very clean. Perfect for a transit stay.

Partner

8/10

Excellent

18 Apr 2026

Sandra

Beds were comfy, towels fluffy, milk in the fridge and the aircon was on for us

6/10

Pleasant

17 Apr 2026

Jasmine

The hotel is a bit rundown, however the room was pleasant and had a fridge, microwave and kettle.

Friends_and_family Family

2/10

Poor

15 Apr 2026

Jerin

Not suitable for family. The location is not good

Friends

10/10

Exceptional

14 Apr 2026

Gill

Very clean & excellent value. It was a colder day & heater was on when I arrived. A very nice welcome.

10/10

Exceptional

13 Apr 2026

Julie

Excellent value for money. Lovely large 2 bedroom chalet with new looking bathroom and kitchen. The spa bath in its own rear room was lovely and relaxing. Peaceful surrounds but the walls are thin between units. Very accommodating staff who let us check in early. Would definitely stay again.

Family_with_children

4/10

Poor

11 Apr 2026

Ylva

No wifi.

6/10

Pleasant

07 Apr 2026

Jig

We had the basics that we needed for a quick overnight stay. Some improvements needed on these: water from the shower doesn’t drain fully because of the floor angle, bedside tables was very dusty.

Didn’t pay much so I guess can’t really expect a lot either. Good place to for an unprolonged stay.

Family_with_children

10/10

Exceptional

03 Apr 2026

Nicolas

We had to check in very late and they had everything ready for me, including the heat pump working before we arrived.
The cottage (especially the beds) was really comfortable and fully equipped.
Plenty of place to park in front of your room or cottage.

Family_with_children

8/10

Excellent

30 Mar 2026

Jenny

Parking was easy, room was basic but clean. Bed was comfy. Everything you need for a basic night away.

Pet

8/10

Excellent

28 Mar 2026

Justine

Parking easy. Good size rooms. A great place to stay.

Self

10/10

Exceptional

24 Mar 2026

Sharon

Room was clean and location was fabulous

Partner

4/10

Poor

21 Mar 2026

Prerana

Mugs and pan was not cleaned..sink was leaking

Family

8/10

Excellent

21 Mar 2026

Saskia

The laundry service and the cleaniness were excellent. We received an email after the booking to say pool was closed this was disappointing. The place is a little rundown.
They were very helpful about booking in late.
Due to English being my second language and the front counter peoples second language this was a little challenging.

Partner

10/10

Exceptional

20 Mar 2026

Angela

Lovely quiet place to stay. Unit clean and tidy, nice bathroom, towels nice and soft.
Carpet a bit worn but clean.
A privilege to be able stay there with my dog.
Excellent price.
Will stay again.
Thank you.

Pet

4/10

Poor

19 Mar 2026

Levy Martin

Property is dated and facilities are not well-maintained.

Family_with_children

8/10

Excellent

18 Mar 2026

N L

A nice motel that’s comfortable, with great layout and private. A little tired in some areas but generally good value.

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Sue

This place is a lovely, hidden away sanctuary. It was incredibly quiet and exactly what we needed for a relaxing break away from home.

Don't expect anything flashy here, but they have absolutely nailed the basics. The kitchen and bathroom are newly renovated and had everything we needed, and the bed was super comfy. For our family of four, the Chalet layout was just perfect.

Honestly, you cannot beat the price for this level of peace and comfort. We were really happy with our stay and would definitely return!

Family_with_children

6/10

Pleasant

12 Mar 2026

Lorraine

Unfortunately there was mold around the windows and frames and my friend has breathing problems when mold is present so she struggled with her breathing through the night. Quiet place to stay.

Friends

8/10

Excellent

12 Mar 2026

Jessica

Clean and tidy room comfy Clean beds and bathroom. Peaceful, private quiet. Exterior of this facility is run down however our room was good owners are friendly. Affordable place of the beatrn track a bit. Close to everything we wanted to do in Taupo really easy to get around from here. If you are after luxury accommodation this isn't for you as far as cheaper accommodation goes this was perfect for us and we enjoyed our stay over 2 nights.

Friends

10/10

Exceptional

05 Mar 2026

Shirley

Not required

Self

10/10

Exceptional

03 Mar 2026

Anissa

Lots of room

Partner

10/10

Exceptional

02 Mar 2026

Richard

Very close - next door to one of the most beautiful parks in Taupo. Spa Park is home to several disc golf tournaments. Hole 6 is right beside the entrance to Grandeur. Very handy.

Self

8/10

Excellent

01 Mar 2026

Nick

The Hotel itself is dated and run down (old heritage quirky). But it suited us as they allow dogs. The inside of our unit was ok and the bed was comfortable and clean. The surrounding grounds are great. A short walk to hot water swimming in the Waikato River. The room rate was very reasonable.

Partner

6/10

Pleasant

01 Mar 2026

Betty

You get what you pay for. The room and surroundings look tired and in need of a makeover. The TV reception was poor. A positive is that the location was quiet.

Self

8/10

Excellent

01 Mar 2026

Charlotte

Lovely and quiet, met all our needs for 1 night stay, thank you.

Partner

8/10

Excellent

28 Feb 2026

Mike

Friendly staff and clean rooms. Peaceful surroundings and a great location. We had all we needed for an overnight stay.

8/10

Excellent

26 Feb 2026

Stuart

It's different......in a good, unpretenious way. Works every time for me. Not as upmarket as the numerous 5 star accomodation places I've stayed at internationally, but it has a distinct \"kiwiana\" feel to it. Spacious, safe and quiet. My chalet unit was great......room to spread out. Everything was working fine. My accomodation of choice whenever I'm in Taupo. Good work guys.

Self

4/10

Poor

19 Feb 2026

Peter

Room was barely acceptable, very old musty smell in unit. Bathroom door was very hard to slide and would not shut completely, toilet seat was loose and moved when you sat on it.
The kitchen while clean and nice, it had nothing in the way of cooking utensils at all. We had to wash before use all cups, cutlery and plates as none appeared properly clean. The \"resort\" is none existing and very very old and run down.

Partner

8/10

Excellent

16 Feb 2026

Rachel

Staff friendly and beds firm and clean

Leisure Family

6/10

Pleasant

14 Feb 2026

Raelene

Staff friendly, room clean be very ordinary. Chipped paint everywhere, chip cabnets in bathroom no where to hang towels. Glad onlybstaying there for 1 night.

8/10

Excellent

13 Feb 2026

Kenda

The main building is of an era and a style!! The place is only staffed at certain times so make sure you have everything checked & sorted after you arrive. The motel building is further along and looks a fright from the outside lol - hard to tell style & design from plain old upkeep lol - potentially the architect went overboard on the exterior - but don't be put off. Our room was spotless, towels & beds beautifully made, fridge on and chilled and in a very much appreciated gesture the heat pump had been turned on to warm the room as despite it being summer it was a bit cold in Taupo. The room is basic and adequate, we charged phones, watched TV, heated food, for dinner, ate breakfast, made tea, refroze our chill packs overnight and our travel food went safely into the fridge. The shower was hot. Staff were courteous, communicative and when I mistakenly drove away with the key still my pocket were exceptionally helpful for me to get it back to them. Would I stay again? Yes. The name and imagery are incongruent and provide a smile, the inside is clean, nicely presented the basics are done well, and it's good for the price. We had room 206.

Leisure Family_with_children

10/10

Exceptional

13 Feb 2026

Sandeep

Room was very clean and tidy. It was great experience.

Leisure Family

8/10

Excellent

13 Feb 2026

Teresa

All was great, staff were lovely, only thing that was a put off was the smell in the room, its like solfer or mould smell, but we just opened all the doors and windows while we were there.

Leisure Family

6/10

Pleasant

05 Feb 2026

Bhumika

Room were average, size wise spacious…clean,
Kitchen & bathroom is newly renovated but because of the property itself is old & but rundown no sound proofing, neighbouring rooms noises was disturbing at the night
But price wise it’s really good…

2/10

Poor

03 Feb 2026

Pat

I felt unsafe when I pulled up at reception. The building was run down and looked awful. The units where I would have stayed looked ok from the outside I have to say but over the other side were some really run down units with rather off putting inhabitants. I went to another motel for the night.

8/10

Excellent

31 Jan 2026

Riwa

This was my 2nd time staying here. All the staff were friendly and helpful, as were the neighbouring guests. The room was clean and tidy, although a bit tired but not a problem when the price reflects this.

The Clay Target Shooting Club could start later on a Sunday morning out of respect for the guests of this normally tranquil place.

Business_and_leisure Friends

8/10

Excellent

26 Jan 2026

Achal

There was obe reception staff he was friendly

Leisure Family_with_children

6/10

Pleasant

21 Jan 2026

Binh

Cleaning rooms too old

Leisure Family

4/10

Poor

20 Jan 2026

Diane

We stayed a few weeks ago. We booked for 2 nights and we shocked when we arrived at how run down the outside and surroundings was. As we drove down the bumpy gravel driveway around to the accommodation, I felt a little unsafe. The rooms were small but clean, however not a true representation of what we had seen on the website. The bathroom had no extractor fan (so smelt damp), water pooled in the bottom of the shower, the mirror was all corroded around the outside, the floor tiles were missing grouting and the paint all over the roof beams looked terrible. We tried to use the air con, but when we turned it on it smelt bad so turned off. TV in room was not great as signal kept cutting out. Feel it was overpriced for what it was. We were booked to stay another night a few days later on our return to Taupo however we cancelled and found an alternative resort.

Leisure Family

6/10

Pleasant

17 Jan 2026

Tracey

The exterior of the buildings is very dated and off putting when you first arrive. The staff were friendly and allowed early check in. Rooms clean and beds comfy. The setting is lovely and peaceful.

Leisure Family_with_children

6/10

Pleasant

15 Jan 2026

Emily

The air conditioner was in the main room - two rooms and a hallway away from the bedroom, so the place stayed pretty hot. There was need for updating, and the walls are thin as we could hear the people in the rooms next to us going up their stairs to their twin bed loft area.

Partner

8/10

Excellent

13 Jan 2026

Helen

It met our needs for our stay in Taupo. Unfortunately the motel is a bit tired and has lost facilities, like the restaurant. It was easy to use the path to the river and into town

Partner

4/10

Poor

10 Jan 2026

Catherine

The actual property looks quite different to how the website and booking sites present it. The place is very run down with the sign falling off, looks abandoned on arrival and does not really deserve the name “grandeur” or “resort“. Reception area is quite rough and dirty looking despite the staff being friendly enough. The room on arrival smell wierd but seemed to air out over time. Sheets and beds were clean and nice but the couch was so old and stained we had to request a sheet to lay on top of it. The bathroom had been done up which was good and clean. Overall just seemed very run down for what we paid. The main issue, is it is not accurately presented on the websites.

Leisure Family

8/10

Excellent

09 Jan 2026

Hermina

Corner of lounge a little grotty and Netflix would not connect at all (couldn’t log into my own account). But otherwise another lovely stay.

4/10

Poor

07 Jan 2026

Lynn

The room felt neglected, definitely needed a fresh coat of paint.

Friends_and_family Family

6/10

Pleasant

06 Jan 2026

John & Quynh Nga

Room although clean was sparsely equipped: no where to hang clothes. No light switches near bed. Had to fumble to find bed in dark after switching off light. Soap dispensers in bathroom empty. TV reception very poor with constant picture and sound failure. Grounds around hotel were extremely overgrown and unkempt. Derelict buildings scattered around. Needs a huge renovation project.

Leisure Family

6/10

Pleasant

03 Jan 2026

Nat

Staff member was friendly and accommodated our request. Rooms were ok and matched the photo.
Unfortunately the grounds were scruffy and needed maintenance- a lick of paint, some weed whacking etc to make it look more welcoming.

Leisure Family

8/10

Excellent

02 Jan 2026

Olivia

Well suited to our needs overnight

Leisure Family

6/10

Pleasant

01 Jan 2026

Starla

Staff were lovely, outside of rooms looks very rustic but inside is modern and comfy. Love the kitchenette facilities

Leisure Partner

6/10

Pleasant

30 Dec 2025

Laura

Interesting set up, not what I expected.
It appears that they may be trying to renovate the units, overall a bit worn otherwise.
The beds were comfortable and the kids loved the spa bath (although it could have done with a better clean).

Leisure Family

8/10

Excellent

28 Dec 2025

Troy

good value in quite location

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Kieron

Room was average quality for peak season prices and prime location

Leisure Partner

10/10

Exceptional

25 Dec 2025

Dale

Good linen, parking fine , comfortable heating, excellent bathroom and first class comfortable beds.

Leisure Partner

10/10

Exceptional

24 Dec 2025

Rohit

Nice room

Leisure Friends

10/10

Exceptional

22 Dec 2025

sabrina

Super room and place

10/10

Exceptional

21 Dec 2025

Robert

When you arrive the reception building looks a bit run down. But the rooms are separate houses further away surrounded by nature and a little stream running in front. The rooms are very clean, new towels and bedsheets and the bathroom is modern and newly renovated. Also had a spa bath in a backroom. It's spacious and super quiet, apart from the singing birds. Highly recommend.

Leisure Family

10/10

Exceptional

19 Dec 2025

Reynold

A delightful stay. Coming again.

8/10

Excellent

19 Dec 2025

Tahari

The room we had was actually pretty nice. I have read some mixed reviews but my 14 and 10 year old daughters and I found it fine for our 1 night stay in Taupo. It's further out from the town area but we had a car so wasn't too worried. The area itself did look a bit old and reception area run down but it was cheap and the shower was warm, bathroom clean, room itself was warm enough and beds fine. Would stay again if I had to.

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Reynold

Yes, yes.

4/10

Poor

16 Dec 2025

Gordon

Yes parking was good

Leisure Family