Name: Courtyard by Marriott East Lansing Okemos
Address: 3545 Meridian Crossing Drive, Okemos, 48864, US

10/10

Exceptional

19 Jul 2026

Christopher

This location was very clean in the common areas as well as the room being fairly new with the beds very comfortable. Staff was very helpful as there was a slight complication with the reservation, and it was taken care of properly and professionally.. And very close to the highway for easy access.

Family

8/10

Excellent

16 Jul 2026

MITCHELL

Y

8/10

Excellent

05 Jul 2026

Laura

Staff was friendly and the onsite fitness center was nice (and clean). Our only issue was that the hotel room never seemed to \"dry out.\" There were no exhaust fans in the bathroom and the hvac was motion sensitive, so no air flow during the day to help things evaporate.

Partner

10/10

Exceptional

17 Jun 2026

Anthony

Good

8/10

Excellent

03 Jun 2026

Melissa

Staff was great. Work out space ran out of towels and water filler didn’t work correctly

Family_with_children

10/10

Exceptional

23 May 2026

Paul

Nice clean rooms and helpful staff

Friends_and_family Family

10/10

Exceptional

18 May 2026

Brant

The man at the front desk was incredibly helpful. He made multiple trips to our room to get us a rollaway bed for one of our kids. He was great.

Family_with_children

8/10

Excellent

18 May 2026

Maureen Beth

Free parking is nice, safe neighborhood and the outside patio is lovely. Extras (water, coffee, adult beverages, etc.) were pricey, but the room itself was not - so on balance, a good value for a clean room, Starbucks quality food and beverage, and safe surroundings. I highly recommend the deli across the street, really good food.

Self

10/10

Exceptional

15 May 2026

Trever

Good place nice staff great location

6/10

Pleasant

03 May 2026

Anne

The price was inflated for graduations, and there wasn’t one complementary thing.

Partner

10/10

Exceptional

01 Apr 2026

Jacqueline

Clean room and quiet

Self

10/10

Exceptional

29 Mar 2026

Jillian

The hotel is nice and clean, friendly staff. Nice and close to campus.

Self

10/10

Exceptional

24 Mar 2026

Rhea K

Clean room, kind staff, ample parking. Very convenient location. Total Gem. Will definitely stay here again when visiting Michigan

10/10

Exceptional

09 Mar 2026

Lisa

Great accommodations. Location for MSU is excellent. Price was great, bed very comfortable, clean, spacious room, nice amenities , friendly staff. The only negative was the water pressure of the shower was not very strong.

2/10

Poor

03 Mar 2026

Leonard

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I booked a continuous stay from February 9–23 through Hotels.com at this property. My reservation was accepted at check-in and valid ID was presented and approved. I occupied the same room during the entire stay.

On February 22, one day before my scheduled checkout, I was asked to leave the property even though my reservation was still active. No written notice was provided and no relocation assistance was offered.

Police were called to the property, but no citation or violation was issued. I was not given any written explanation of the situation.

Later, when I attempted to begin another reservation at a nearby Marriott property, the stay was declined due to an alleged complaint that had never been communicated to me during my completed stay.

When I returned to retrieve my belongings, I discovered that my personal property had been removed from the room and placed in a basket in the lobby without my presence. Some items, including medication, were missing.

This experience was extremely concerning and did not reflect the level of professionalism I normally expect when staying at Marriott properties

Business Family

10/10

Exceptional

01 Mar 2026

Debra

Yes

10/10

Exceptional

01 Mar 2026

Phil

Great staff and property

10/10

Exceptional

28 Feb 2026

Suzanne

Room was beautiful, spacious, & clean. Shower pressure could have been better but overall, we were very comfortable.

Family

2/10

Poor

26 Feb 2026

Leonard

had a confirmed multi-day reservation and checked in without issue. However, one day prior to my scheduled checkout, I was unexpectedly asked to leave the property despite having an active reservation.

No alternative accommodations were offered, and the situation was not clearly explained. This created significant inconvenience and disruption during my stay.

I would recommend future guests confirm policies directly with the property to avoid unexpected issues.

Business

2/10

Poor

26 Feb 2026

Leonard

had a confirmed multi-day reservation and checked in without issue. However, one day prior to my scheduled checkout, I was unexpectedly asked to leave the property despite having an active reservation.

No alternative accommodations were offered, and the situation was not clearly explained. This created significant inconvenience and disruption during my stay.

I would recommend future guests confirm policies directly with the property to avoid unexpected issues.

Friends_and_family Family

2/10

Poor

26 Feb 2026

Leonard

had a confirmed multi-day reservation and checked in without issue. However, one day prior to my scheduled checkout, I was unexpectedly asked to leave the property despite having an active reservation.

No alternative accommodations were offered, and the situation was not clearly explained. This created significant inconvenience and disruption during my stay.

I would recommend future guests confirm policies directly with the property to avoid unexpected issues.

Friends_and_family Family

2/10

Poor

24 Feb 2026

Leonard

I had a confirmed extended stay at this property. Valid identification was presented and approved at check-in. Near the end of my stay, I was unexpectedly asked to leave one day before my scheduled checkout despite having an active reservation.

No written explanation or relocation assistance was provided, and law enforcement was contacted to escort me out. This created significant disruption and stress during what was supposed to be a routine stay.

I believe communication and guest handling could have been managed much more professionally.

Friends_and_family Family

2/10

Poor

23 Feb 2026

Leonard

I had a confirmed reservation from February 9–23, 2026 at Courtyard by Marriott East Lansing Okemos. Valid ID was presented and approved at check-in. On February 22, one day before checkout, I was removed from the property despite an active paid reservation. No written notice or relocation was offered. Police were called and my belongings remained inside the room. I am currently working through refund disputes. This experience was disappointing and unprofessional.

Friends_and_family Family

2/10

Poor

23 Feb 2026

Leonard

I had a confirmed reservation from February 9–23, 2026 at Courtyard by Marriott East Lansing Okemos. Valid ID was presented and approved at check-in. On February 22, one day before checkout, I was removed from the property despite an active paid reservation. No written notice or relocation was offered. Police were called and my belongings remained inside the room. I am currently working through refund disputes. This experience was disappointing and unprofessional.

Friends_and_family Family

2/10

Poor

23 Feb 2026

Leonard

I had a confirmed reservation from February 9–23, 2026 at Courtyard by Marriott East Lansing Okemos. Valid ID was presented and approved at check-in. On February 22, one day before checkout, I was removed from the property despite an active paid reservation. No written notice or relocation was offered. Police were called and my belongings remained inside the room. I am currently working through refund disputes. This experience was disappointing and unprofessional.

8/10

Excellent

22 Feb 2026

Jenelle

Staff was nice and room was clean

10/10

Exceptional

12 Feb 2026

Jason

Room was spotless, bed extremely comfortable and as far as hotels go the fitness room was very good.

6/10

Pleasant

22 Jan 2026

Kathleen

Beds are super hard.

Friends_and_family Friends

10/10

Exceptional

12 Nov 2025

Karen

Perfect.

Business Self

4/10

Poor

10 Nov 2025

Lbh

Rented one night for my wedding & the room, had no shower curtain. Wow

10/10

Exceptional

01 Nov 2025

Taylor

Very clean, comfortable beds. A wonderful night!

Friends_and_family Friends

10/10

Exceptional

08 Oct 2025

Santiago

Great place

Leisure Partner

6/10

Pleasant

02 Oct 2025

Ruby

Had a corner room on fourth floor which was smaller than other rooms I stayed at. The bed was not comfortable.

10/10

Exceptional

29 Sep 2025

Janan

It was a lovely stay. The room was really cute and comfortable. Super quiet

Leisure Partner

10/10

Exceptional

18 Sep 2025

Gordon

Property is clean and quiet. Onsite bar helps you relax after a long day of travel or remote work. Would stay here in the future.

Business Self

10/10

Exceptional

10 Sep 2025

Gina

They have breakfast at a cost, so an upgrade to the normal continental breakfast.

Leisure Family

10/10

Exceptional

08 Sep 2025

Carlton

Nice

Business Self

10/10

Exceptional

23 Aug 2025

Greg

Big comfortable room, friendly staff

Staff was super friendly and the room was big and comfortable. The Starbucks in the morning in the lobby was a bonus!

Friends_and_family Family

6/10

Pleasant

19 Aug 2025

Catherine

Sensitive wiring created fire alarms to go off twice, once while daughter was in shower and caused by steam from meatballs, second time in kitchen as they heated an egg sandwich. Fire trucks came twice. Please fix this.

Leisure Family

10/10

Exceptional

10 Aug 2025

Harold

This Courtyard is located halfway on our trip to visit family in Michigan, therefore, it’s a great place for us to overnight on our why. We have stayed at this Courtyard at least 12 times over the last 8 years and each time the experience has been great. The service is quick and efficient, the rooms are always spotless and access to the highway is simple, but lacks the road noise commonly found at locations so close to the interstate.

The room rate is always reasonable and the breakfast is good and always well stocked.

Thank you!

Leisure Family

10/10

Exceptional

02 Jun 2025

Todd

Holt high 2025 graduation

It was a great stay for a family graduation.

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Elvira

Clean and quiet hotel

Business

8/10

Excellent

09 Apr 2025

Nicholas

Good hotel

Stay at hotel was good. There are some restaurants and other services nearby and a few other hotels. Hotel has good quality gym a few machine and dumbells and treadmills.

Business Self

10/10

Exceptional

30 Mar 2025

Kodajook

Nice hotel

Business Self

8/10

Excellent

21 Mar 2025

Destiny

Warning, there are NO rooms with balconies at this hotel, in spite of what Expedia says. We booked a room with a balcony, and when we arrived there was none. When I complained to the front desk, the attendant said “Let me guess you booked through Expedia. For some reason they have that you can request a balcony but we literally have no rooms with balconies in this hotel.” We were disappointed, but the hotel was nice otherwise.

Leisure

10/10

Exceptional

13 Mar 2025

Rebecca

Check in was fast, friendly. Lobby clean. Room and hallway clean.

Business

8/10

Excellent

11 Mar 2025

Brandon

Amazing property best hotel gym ever

Leisure Family

10/10

Exceptional

05 Mar 2025

Dwight

Great visit and highly recommended.

Business Self

6/10

Pleasant

23 Feb 2025

Angela

It was quiet. It was nice. Friendly staff. The only down fall is the Expedia listing days breakfast included, but it didn't state for a fee and it showed that it had a pool but it did not.

Business_and_leisure Family_with_children

4/10

Poor

30 Dec 2024

Rob

Booked a balcony room and was given a handicap room. Bar and bristro were closed, never was opened. Starbucks coffee closed at 9, not 930 as we were told.

Leisure

10/10

Exceptional

11 Nov 2024

Michael

This hotel was great. Very clean, welcoming, and easy parking.

Leisure Family

8/10

Excellent

21 Oct 2024

Marcia

Do not visit the bar! The bartender has zero knowledge of how to make drinks. Worst drink I have had in 40 years. Also poured doubles and top shelf without asking just to increase bill. I ordered food and the bartender was also the cook. She is an excellent cook! She needs to stay away from the bar!!!

Leisure Family

10/10

Exceptional

06 Oct 2024

Tim

Great stay.

10/10

Exceptional

29 Sep 2024

John

Good place, close to MSU

A very nice hotel in a good location not too far from MSU if you're looking for a place to stay that's nice and not far from campus or the football stadium.

Friends_and_family Friends

10/10

Exceptional

28 Aug 2024

Richard

It was great except no breakfast.

Leisure Family

10/10

Exceptional

14 Jul 2024

Bonita

The service was very slow at the Bistro, but the people were friendly.

Flowers in the flower beds in the courtyard would have been very nice. There were a few weeds and bare dirt.

The room was very nice. I would have liked for there to be a tea bag or two in the room for my morning tea.

Leisure Partner

8/10

Excellent

07 Jul 2024

Jennifer

Lackluster welcome

I had a good experience previously with this property. But this time the front desk person when I checked in was very unfriendly and I felt like I was a bother. My room was ok, but the tv would not turn off (property turns the tv on when you check in). I went to the desk and was told maintenance would be there in the morning. Which, as you can imagine, is not very convenient when you will need to sleep. So the choice was either a new room or remote (neither was offered in a pleasant manner). The new remote also did not work, and I ended up needing to change rooms. I was also informed they were not busy enough to open the restaurant so I would need to find other options.

Overall it was an ok stay once I was in the new room. A soap dish would have been a nice touch in the bathroom so the soap wasn’t laying on the sink, and you can definitely see where the dirty mop water was left on the bathroom floor. Overall, it was still an ok stay and hoping next time I need to stay there feels more like my first stay.

Self

10/10

Exceptional

03 Jul 2024

Michael

The staff and housekeeping were excellent

10/10

Exceptional

16 Jun 2024

Kimberly

Property was very beautiful

Leisure Partner

6/10

Pleasant

13 May 2024

Verified traveler

Really bad bed

The bed was absolutely horrible. Springs sticking in my side and hard as a rock. I definitely will not stay here again.

Business

10/10

Exceptional

24 Apr 2024

Cheryl

Awesome hotel front desk staff!

Leisure Family

10/10

Exceptional

24 Feb 2024

Jeff

Everything was great

10/10

Exceptional

23 Feb 2024

ken

overall a nice experience

Leisure Family

10/10

Exceptional

04 Feb 2024

Tasha

Do yourself a favor and pick this hotel

We loved our stay! The hotel was so clean and had a refreshing smell throughout. I have never been in such a quiet hotel and we stayed on Saturday! We were surprised with an upgrade to a suite and it was perfect! For the coffee lovers, there is a Starbucks right inside. For snack lovers the hotel has a mini area full of reasonably priced yummies. If I have to pick a downfall I guess it would no pool.

Partner

8/10

Excellent

22 Dec 2023

Stanley

Worth It

Very well kept and modernized. A few aesthetic issues such as wall cracks and peeling in the bathroom. Under the couch wasn't cleaned at all. The fridge is ridiculously small as well. Other than that, no real issues we enjoyed our stay here.
It's also in a great location for restaurants. Not too much else in the immediate area. I would definitely stay again.

Partner

10/10

Exceptional

24 Nov 2023

Greg

I stayed here while in town to watch some hockey at Michigan State University which is about a 15 minute drive from here. The comparable hotels near MSU are significantly more expensive making the short drive worth it. This hotel is surrounded by restaurants and shopping and seems to be in the newer end of East Lansing whereas MSU is in the older downtown area but both have their own character and are nice.

Leisure Self

8/10

Excellent

24 Oct 2023

Daryl

Great place.Love the huge shower

Business Family

10/10

Exceptional

15 Oct 2023

mark

Very clean!

Leisure

10/10

Exceptional

06 Oct 2023

Annette M

It was clean and quiet

Leisure Partner

10/10

Exceptional

14 Sep 2023

Gena

Great location! We were able to walk to a delicious steakhouse for dinner.

Leisure Partner

10/10

Exceptional

21 Aug 2023

Camile

Overall, excellent service. Will visit again.

Leisure Self

8/10

Excellent

18 Aug 2023

Michelle

Very nice property. Clean and comfortable. If I travel to Mason again, I will stay there.

Business Family

10/10

Exceptional

13 Aug 2023

Timothy

Pillows to soft and air conditioning runs on and off every 15 seconds

Partner

10/10

Exceptional

09 Aug 2023

Melanie

Great hotel and comfy beds!!!

Friends_and_family Family

4/10

Poor

18 Jul 2023

Theresa

It took 35 minutes to check us in. The desk clerk scanned a total of 3 of our credit cards multiple times, saying they didn't work. They did - resulting in holds & fraud alerts to our cards that required calls to our banks.
To top it off the room was dirty! Soured milk baby bottle stuffed behind the pillows. Management could care less!

Leisure Partner

10/10

Exceptional

04 Jun 2023

Jeanine

Could use more parking

Leisure Family

8/10

Excellent

04 Jun 2023

Connie

Great value for amenities.

Business_and_leisure Family

10/10

Exceptional

15 May 2023

Marvin

What a great place to stay!

This hotel is located in a great area of the greater Lansing area in Okemos. We were able to visit several different areas of the region, including Michigan State University, as well as the downtown area of Lansing and the historic Old Town area of Lansing. We would stay at this hotel again!

Partner

8/10

Excellent

01 May 2023

Richard

Clean room and frendly staff.

10/10

Exceptional

28 Apr 2023

Jamie

Clean and pleasant employees

8/10

Excellent

18 Mar 2023

Rick

It was ok

10/10

Exceptional

11 Mar 2023

Anne

Great experience for an unexpected stay. Clean rooms, great staff and comfortable.

Business Self

10/10

Exceptional

05 Mar 2023

Jamie

Stayed here during a snow storm when I couldn’t go home after work. Overall it was a really nice place.

Business Self

2/10

Poor

27 Feb 2023

Sara

The fan in the bathroom was broken. The blow dryer didn't work. We stayed 2 days with 3 people and they never brought new washcloths. The room sleeps for and there were 1 or 2 of various supplies - cups, etc. - not enough for our party. The bistro says it serves french toast with \"vermont maple syrup.\" It was maple flavored corn syrup. When I complained the dest offered me two small bottles of water for my trouble.

Leisure Family

10/10

Exceptional

25 Feb 2023

Jason

Excellent all around

Leisure Self

10/10

Exceptional

25 Feb 2023

Barry

Excellent! Great service from beginning to end….

Leisure Friends

10/10

Exceptional

14 Jan 2023

ORLANDO

Very nice no complaints at all

Partner

10/10

Exceptional

21 Dec 2022

Cheryl

Great location and really nice, clean hotel with friendly, efficient staff.

Leisure Family

10/10

Exceptional

12 Dec 2022

Steve

good value, quiet , clean and great location for our needs

Leisure Partner

10/10

Exceptional

10 Dec 2022

Jeffrey

Front desk agent was awesome. Great experience.

Friends_and_family Family

10/10

Exceptional

03 Nov 2022

Eric

Great staff—every person that I spoke with friendly, helpful and cheerful. A joy to stay at this hotel!

Business Self

6/10

Pleasant

04 Oct 2022

anthony

No complementary coffee in lobby. They say it is bistro style. Coffee at “bistro” is about $3.50 for a grande. Big sign advertising their Starbucks when you walk in, but you gotta’ pay for it.

Business

6/10

Pleasant

02 Oct 2022

Ryan

A nice facility...but...three complaints. Floor in bathroom stuck to your feet (in our room). The body wash in the shower was empty, got another from front desk, but after I took a shower. A scant amount of coffee available in room (only one regular), so went out front to get coffee and got charged nearly $3 for a cup. A place that charges this much for rooms should be able to supply a free cup of coffee. No free or discounted breakfast that we were aware of. The bar/kitchen was understaffed with one person cooking/waiting/bartending.

Business Partner

10/10

Exceptional

26 Sep 2022

Paul

Yes

Really nice hotel in a perfect location. Near MSU but not on campus. Service was great. Friendly. We'll be back.

Friends_and_family Family

10/10

Exceptional

21 Sep 2022

Scott

It was clean, easily accessible, and friendly.

Leisure Family

10/10

Exceptional

11 Sep 2022

Hal

Great stay

Great hotel

Business

10/10

Exceptional

31 Jul 2022

Cheryl

Really nice lobby, friendly staff, well-designed rooms!

Leisure Family

6/10

Pleasant

15 Jul 2022

Scott

No

6/10

Pleasant

12 Jun 2022

Verified traveler

Kinda yucky

I wouldn't have stayed at this hotel, but it was a group thing and that is what was selected. Marriot in general has taken a turn over the last decade. They just are not clean. Doesn't seem to matter what state--same story. The sinks don't drain, the showers have hair from previous guests... I can't even imagine the things I can't see. Basically nasty. I hate leaving bad reviews, and I don't blame it on the staff--it's the company. I also can't blame it on COVID as other hotels seem to have figured it out. In short this Mariott was no different than the one I stayed in while in Salt Lake City (the HEADQUARTERS of Marriott). Just grimy.

Friends_and_family Family

8/10

Excellent

05 Jun 2022

Janice

The restaurant only had burgers and breakfast was expensive. Went another restaurant for dinner and it was nice. Also surprised it fid nog have a pool and hottub. But service was good.. slept really well. Loved the big tv and big shower

Friends_and_family Family