Name: Country Inn Suites By Radisson Lansing Mi
Address: 6511 Centurion Dr, Lansing, 48917, US

2/10

Poor

29 Jun 2026

Jeff

There was no hot tub. The pull out couch was broken and the mattress was stained various disgusting colors. The AC didn't work. Staff was extremely friendly and as helpful as they could be.

Family_with_children

10/10

Exceptional

28 Jun 2026

courtney

Breakfast and staff are amazing!

Partner

10/10

Exceptional

20 Jun 2026

bobby

The hotel was very nice and clean staff was very friendly and polite pool was warm and clean

Self

8/10

Excellent

12 Jun 2026

Jessica

Weird guys by pool dont go to pool by your self with kids .

Family_with_children

4/10

Poor

10 Jun 2026

VICTOR

The rooms had white staines on the chair and couch. The upstairs had a weird smell to it. The main reason we stayed here was because online it said handicap accessible pool and when we asked the staff about the lift they didn't have a clue on how or if it even worked. Two days later they figured out that no one new where the battery was for it so my daughter who is in a wheelchair who was looking forward to getting in the pool could not. Will never be staying here again.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Robin

Everyone was great

6/10

Pleasant

04 Jun 2026

Jessica

No hot water for the first 2 days bummer.

Self

6/10

Pleasant

02 Jun 2026

DeShawn

Stayed in room 126, bathroom had a heavy mildew smell. Left for day, when we came back to the room, it had a heavy stale smell. We went and bought some air freshener to clear the smell.

Family

4/10

Poor

01 Jun 2026

Kurt

The Ice machine was out of order. The bedside lights did not work. The toilet had to be flushed twice to get paper to go down. The tub had recently been replaced but no one took the manufacturers tab off it. The TV did not work. Breakfast was acceptable, clean and varied.

Partner

2/10

Poor

29 May 2026

Dave

Hotel was dirty, smelly, and had to speak very very slowly when talking to the staff. Just wow say anywhere else.

Family

4/10

Poor

27 May 2026

Lester

The room was superficially clean. There were stains on the chairs and the furniture was run dowm. The bed had seen better days.
The shower had no place for soap or shampoo except the floor. The shower door would not stay closed. The shower water was barely lukewarm and never got to a comfortable shower temperature.
The TV connections were unstable and not usable . The internet was at times reliable.
Breakfast was the same each morning. Some variations would be appreciated with some fresh fruit selections.

Partner

2/10

Poor

26 May 2026

Nichole

My 3 year old daughter found a crack pipe under the bed in our room!!!! Clearly the room had not been properly cleaned. I took it to the front desk and was promised a refund. Still no refund showing on my card. Do not stay here.

Family_with_children

4/10

Poor

23 May 2026

Lee

Everything in the room needs to be updated. Furniture was beat up. Unpleasant smell.

Partner

2/10

Poor

21 May 2026

John

The place had bed bugs and I cancelled my stay and didn’t receive a refund. Not impressed!!

Friends

4/10

Poor

17 May 2026

Matt

Very old and rundown hotel. Lots of stains on the floor and furniture. Beds were very old and worn out. Sheets and bedding seemed clean and bathrooms have been updated. Breakfast was okay with eggs sausage and waffles. Pool was cold and small. Not your typical Country Inn. They are updating the property but we would not recommend staying here until it is all updated.

Family_with_children

8/10

Excellent

17 May 2026

Salvatore

Yes

8/10

Excellent

16 May 2026

Akanimo

I check in at 2:10am and they still check me in, which was very considerate even thought their policy cuts it off at 2:00 am.

Family

6/10

Pleasant

15 May 2026

Jessica

Tiny pool unheated! No hot tub crowded 60 ppl young people in the pool area up until 30 minutes before closing! No locking side doors or pool doors

Friends_and_family Family

2/10

Poor

14 May 2026

Bryan

I will file a formal complaint but no shower curtain, mold, smoke alarm falling down, curtains looked like they were old and chewed up by rats. Smell of marijuana all the time. Staff did not care and Expedia says I can’t get money back on two other days booked so will be moving my business elsewhwre

Partner

10/10

Exceptional

11 May 2026

courtney

Breakfast is always amazing.

10/10

Exceptional

07 May 2026

Edrissa

Job well done

2/10

Poor

04 May 2026

Tanganykia

Do not book here it is very run down. Carpet in rooms dirty. The bathroom was dirty and the jacuzzi had mold around it. Property is outdated and possibly has bed bugs.

Partner

2/10

Poor

04 May 2026

Carrie

It looks like they are working on a remodel. Our room was dirty and in desperate need. We put a pool towel over the chair so we would feel clean enough to sit on it. We put a towel on the floor to cover up what looked like scraped up vomit. The lampshades were worn and written on with black marker. Stained carpets, dirty paint, holes in blankets, worn out pillows and beds.

Friends_and_family Family

2/10

Poor

03 May 2026

Jaulanda

I did not get to check-in until 7pm even though check in was at 3 pm. The room was very dirty, refrigerator, sheets, hotel towels had Blood on them so did the couch and beds. I took pictures of everything. Worst hotel ever and they did not refund me my money. They told me a family lived there for 4 months until there house was built and they did the best they could. I am very upset.

Family

4/10

Poor

03 May 2026

Mia

There was puke or poop on the couch a sticky stain on the floor. It was rather gross.

Family_with_children

4/10

Poor

03 May 2026

Todd

There was blood on the door. Shampoo or conditioner splattered all over the shower and the cable TV was always fuzzy and cutting out

2/10

Poor

02 May 2026

Julie

The pot holes in the parking lot were horrible it caused damage to my front end. Breakfast was just ok. Didnt use the pool.

Friends_and_family Family

2/10

Poor

02 May 2026

Tonia

The hotel is very dated, not clean rooms, and the hallway and elevator smell. Rooms look dingy.

Self

8/10

Excellent

01 May 2026

Angela

No hot tub, Tv didn’t work well, one light wasn’t working .
Good breakfast and convenient area ! Staff was very polite .

2/10

Poor

28 Apr 2026

Garbriella

Front desk staff were nice and helpful!
But the Hotel was extremely dirty from the hallways, pool room to the actual hotel room. Red stuff splattered on the walls in the room,Toilet paper holder broken hanging off the wall, hair dryer broken in the room, screen to the window was not even secured onto the window, carpet had sticky stuff all over it throughout the room. None of the 3 tvs worked. Pillows were very small.
People smoking weed outside the pool room, with the door open and children inside.
Worst hotel I've ever stayed at, would never recommend to anyone.

Family_with_children

6/10

Pleasant

28 Apr 2026

Lee

Did not eat breakfast there. Hotel is under renovation, carpet in elevator needs replacement is worn and stinks. Best pay off or stay was Melissa at the front desk who did everything in her power to make it stay enjoyable

Partner

4/10

Poor

27 Apr 2026

Kim

The room we were given was dirty and the phone didn't work. The girl that checked us in was amazing. She upgraded us to a suite which was clean but the toilet didn't work. Instead of moving again, since we were right by the stairs, we used the restroom that was available on the first floor. The breakfast was adequate. The staff were great! The Novi location was so much better.

Friends

10/10

Exceptional

26 Apr 2026

Fredrick

The hotel was very nice and clean and staff members was great

2/10

Poor

24 Apr 2026

Dena

Disgusting and the manager is terrible. I didn't stay in the room for 5 minutes.

10/10

Exceptional

23 Apr 2026

Billie

Clean room, nice area

10/10

Exceptional

21 Apr 2026

Ricky

Clean hotel. Easy access to thr highway

10/10

Exceptional

19 Apr 2026

Sheena

The jacuzzi tub was amazing, the pillows on the bed were rather tiny for a king size bed, the TV was pretty tiny for a king size room in my opinion. And I would have liked to have had a smart TV so I could link my Netflix account. And the lamp and outlet on the side of the bed closest to the jacuzzi tub was not working at all. But other than that the breakfast was amazing and I enjoyed my stay.

8/10

Excellent

18 Apr 2026

Shawn

One of the staff came and unclogged the toilet soon after we got there. I thought that was nice. She also brought us more towels later. I had a few problems with the key cards, even though I ended up getting four.

Family

2/10

Poor

18 Apr 2026

Jessie

Dirty room

Self

4/10

Poor

16 Apr 2026

Jermaine

TV’S and cable provider was less than sufficient

2/10

Poor

16 Apr 2026

Ronda

Was at the hotel for maybe 20 minutes. Ended up driving 2 hours back home. The carpet was torn in the hallway, wires were hanging out of the wall in stairwells (covered in about 5-10 years of dust), our room door didn’t close all the way unless I slammed it, wasn’t informed that the elevator was broken until I got there (I’m disabled and can’t take the stairs, they didn’t have a room available on the first floor), the walls were thin and you can hear everything going on in the rooms around you, it’s obviously the hotel hasn’t been well maintained at all. I was afraid I would see rats honestly.

Was told by the desk clerk she would try to get me a refund and call me to let me know what was going on. I got no call, I got no refund.

2/10

Poor

30 Mar 2026

Jared

The hotel and room reeked of marijuana. Walls showed lots of wear and tear.

8/10

Excellent

30 Mar 2026

Arlexeia

Room had stains

Self

10/10

Exceptional

29 Mar 2026

Sam

Everything was great.

Self

4/10

Poor

28 Mar 2026

Stephanie

The room has seen better days. It looked run down. Stains on the carpet and on the furniture. The lampshade had sharpie scribbled on it.

6/10

Pleasant

27 Mar 2026

Todd

Hotel needs some updates. Furniture and carpet old

Self

2/10

Poor

26 Mar 2026

Lorenda

This was the worst hotel that I have ever stayed at. It was filthy. There were police , fighting and overall not a good experience. I will never stay there again.

Family_with_children

6/10

Pleasant

24 Mar 2026

Crystal

Woke up at midnight to the room next to me arguing for an hour.
Not quiet at all. I was directly above the Front desk. It was loud all night! I let the bathroom fan run all night, just to block out the noise.

Self

10/10

Exceptional

22 Mar 2026

Helen

Yes

Self

4/10

Poor

21 Mar 2026

Joe

This is a party hotel. There were parties going on the entire night. Halls smelled like pot and were very dirty in the morning. Lots of traffic in and out of the parking lot and cars had their music very very loud through out the evening. The jacuzzi in the room was a lot smaller than expected. It was fine for us but it's good to know.

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Erin Margaret

Other than having to ask for a bed to be made, and for the thermostat to be functional, would recommend

2/10

Poor

20 Mar 2026

Robert

Very dirty and smelt , room looked like a frat house

8/10

Excellent

19 Mar 2026

Paige Rochelle

Room was clean and staff was very nice.

Partner

4/10

Poor

19 Mar 2026

Cheri

The door handle on the room was broke when I said something about it 4 different times it never got fixed. The toilet ran constantly they wouldn't do anything about that we left on Mon instead of on Thursday because it wasn't safe

Friends_and_family Family

2/10

Poor

16 Mar 2026

Renee

I wouldn’t say that this is an absolute no go, but definitely make sure your expectations are extremely low if you’re going to stay here. Seems like a great place to do some parties, or maybe some other questionable activities. The pool was extremely dirty. The paint on the ground around the pool is peeling so it will stick to your feet. And the handicap accessible lift does not work so hopefully you don’t have anyone with you that needs to get in the pool who needs assistance. There was cigarette butts all over the hallways and stairwells, and the room itself was absolutely atrocious. The carpet had multiple stains, which looked like maybe someone had a child in there who had silly putty or slime that was in the carpet and every single room of the two bedroom suite. The desk chair was covered with a very suspicious white substance and when I say covered, I mean covered. And the walls were visibly dirty to the point that I took a wet washcloth and wiped the wall and could see an instant spot so you can tell they’re never clean the walls.

If you are just looking for somewhere to drink and hang out then this is definitely a good spot if you are looking for a clean and family friendly place this absolutely is not what I would suggest.

Family_with_children

6/10

Pleasant

15 Mar 2026

William

The staff was nice but the phone was disconnected, the carpet didn't looked vacuumed. The pool was dirty. Breakfast was good.

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Cameron

Average

Partner

4/10

Poor

14 Mar 2026

Janet

Old dirty carpets, walked in to the window open and the heater unplugged so the room was cold. Only half the lights worked, no toilet paper in the bathroom had to ask for some. Workmen-ship on the bathroom remodel unfinished and sloppy. Wouldn’t stay there again or recommend it to others.

Partner

6/10

Pleasant

13 Mar 2026

Nancy

Everything was crooked and the whole property smelled horrible. The lamp was broken, the toilet paper was even crooked. The room smelled ok, the jacuzzi tub was clean and the bed was comfortable. It was also very cold even having the heat on.

Self

2/10

Poor

12 Mar 2026

Ryan

I have requested a refund still have not received it we did not stay the night there was a horrible smell of pot coming from the hotel the roof above the entrance was covered in broken materials plastic pieces what looked to be like somebody shove something out of a window the ice maker didn't work it was terrible I have requested a refund from Expedia I still have not heard anything so far I am very very displeased in both the app and the condition of the property

Partner

2/10

Poor

08 Mar 2026

Elena

The place was horrible and very dirty. Divide from the beginning all the way to the room.

8/10

Excellent

06 Mar 2026

Vicki

We stayed here for a school convention. They were very patient with the kids and check in and check out was very easy. Its an older hotel so its condition is ok but they are working on renovations.

Business

6/10

Pleasant

03 Mar 2026

Lisa

They were under construction

Family

4/10

Poor

02 Mar 2026

Pamela

Room was dirty, carpet in the entire Hotel needs a professional cleaning. Will not be booking any Comfort Inn Hotels anymore this one gave a bad impression in my mind. So not going to go try another one

Family

2/10

Poor

27 Feb 2026

Darryl

The hotel carpeting is filthy. The tv was old and my remote control had tape all over it to maintain the batteries

6/10

Pleasant

25 Feb 2026

Derrick

Staff was very nice. Rooms and hallways were clean but are showing wear and tear. Nice one night stay for business. Thank you.

10/10

Exceptional

24 Feb 2026

christopher

Spotless rooms

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

mark

Great staff, clean comfy room warm pool and good breakfast

Friends_and_family Family

2/10

Poor

24 Feb 2026

Lisa

No comment

Leisure Family

10/10

Exceptional

23 Feb 2026

Arthur

Great hotel

Self

4/10

Poor

22 Feb 2026

Erica

Room neglected AF! NEEDS A DEEEEEEPPPPP clean. Staff was very friendly. But that room was nasty. The air conditioning/heating unit was so gross with nasty all over. The carpet ick. The tv didnt work. All staff was super friendly tho.

Friends_and_family Friends

6/10

Pleasant

21 Feb 2026

Bethany

Staff and check-in were great! The room was not thoroughly cleaned. There were empty pop bottles under the bed, the shower and toilet were dirty and the jacuzzi also needed to be cleaned before use. The mirrors were also damaged. But overall it was a quiet stay.

Partner

10/10

Exceptional

17 Feb 2026

christopher

this was a very nice hotel

Friends_and_family Family

4/10

Poor

08 Feb 2026

Julie

bathroom door handle fell off day 1. took to maintenance, replaced door handle and it fell off, again. took to maintenance, day 3- still no handle to the bathroom door
-blow dryer, plugged in, switched on. nothing. pressed the reset on the socket, nothing. reset on dryer, nothing. both same time, still nothing. took to maintenance and they did not have a spare.
-toilet continued to fill and drain and fill and fill and fill and drain drain. the leaky noise and refill echoed through the room and because there was only half a handle
-the pool was so heavily chlorinated or bromine that my grandson broke out in a rash and had to have eye drops and water flush outs/ he is 4 and swims like a fish at the YMCA
-the check out staff was nice
-breakfast staff was very sweet and helpful with items

Leisure Family_with_children

2/10

Poor

04 Feb 2026

Daniel

Hotel should be closed during remodel. I’ve seen Motel 6, that are better kept

Business

2/10

Poor

02 Feb 2026

Jenna

First, let me start off by saying, management needs a wake up call. Good morning, how are you? Second, we should have read the reviews. We came to stay for one night to go snow tubing for my daughters 7th birthday. Check in was great, the guy at the counter was nice. However, thats where the list of good kind of comes to an end. I went to grab a luggage cart and was met with \"that cart isnt going to do anyone any good since the elevator is non functioning. Then found out we were on the third floor. We also had a friend who booked, her room door lock did not funtion and management knew. Their options were to leave the door propped open, or go to the desk where the agent would come up with the door lock programmer to open it. Neither of our rooms should have been put out to rent. I understand you're remodeling, but the rooms only have the bathrooms done so far. And not well at that.. my faucet to my bathroom sink was not even attatched to the counter. There was candle wax on the wall, and carpet. The wall by the trash can was appling. the beds were GROSS. URINE, BLOOD, SWEAT, ECT. at 11pm the kids refused to get in the bed because they said it was gross. We went to the desk to get a new set of sheets, mattress cover and pillows. The new cover did not fit the bed. On top of that, the tv in the living area was literally flopping around like am unsupported newborn babies head. We called and asked to have it looked at. They ended up propping it up with a pool towel. Avoid this one.

Leisure Family_with_children

8/10

Excellent

31 Jan 2026

Alan

Super friendly staff, clean room
Hadn’t really snowed in a week, no maintenance and lobby and entrance were very slippery

Business

8/10

Excellent

30 Jan 2026

Anna

Clean rooms. They are remodeling so things are a bit disjointed. Bathroom in our room was redone, but the desk chair was really ratty.
Breakfast was great.

Business Partner

6/10

Pleasant

27 Jan 2026

Alice

The room was okay. Office chair at desk looked like a cat shredded it and could not be raised for usage.

Partner

2/10

Poor

17 Jan 2026

KARI

The rooms are disgusting water leakes on the ceiling tv from 1980 with a line that runs through it did not sleep under the covers

Business

6/10

Pleasant

16 Jan 2026

Tyler

Clean room but the hotel could use an update which it looked like they were working on.

Business Self

6/10

Pleasant

11 Jan 2026

Valerie

Front Desk woman was absolutely fabulous. She helped me extend my stay due to weather & it was very appreciated.
*****.Carpet in my room was filthy!! Wiped up some spilled water & it turned the towel brown.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Brendan

Room and staff were amazing

6/10

Pleasant

05 Jan 2026

Mahlon

Overall this place is getting ran down and was not very clean.

Business_and_leisure Family

6/10

Pleasant

01 Jan 2026

Timothy

The hotel needs a upgrade

10/10

Exceptional

31 Dec 2025

Evan

Good

10/10

Exceptional

29 Dec 2025

Jordan

..

Business Family

10/10

Exceptional

26 Dec 2025

Jerry

Yes

Leisure Self

6/10

Pleasant

16 Dec 2025

Robin

The room needs updated

Leisure Self

10/10

Exceptional

04 Dec 2025

Vicki

Wonderful place. Is currently being updated.

Business

10/10

Exceptional

30 Nov 2025

Melissa

Everything was great the only thing is the redone bathrooms dont have a rack to put soap on so had to sit it on the floor and it didnt have a toilet paper holder.there were some light bulbs missing and one didnt work but other than that i like this hotel very much

Friends_and_family Friends

6/10

Pleasant

18 Nov 2025

Jason

Room was ok, i would have rated you higher but your team took an unauthorized 50 dollars out of my account, when and if I come back is based on that

2/10

Poor

17 Nov 2025

Joel

This would be a negative star rating if that was an option. The first room we were offered smelled like mold and had visible black mold growing on a wall by the window. The second room offered was even more filthy, even after being \"cleaned\". There were drink stains/splattered all over the walls, cigarette burns in chairs, spider webs at every corner, broken bed frames, and a broken door frame from a forced entry. The only thing missing was yellow police caution tape as this room looked as though it was straight out of a true crime documentary. Pillows smelled like ass too. Worst Country Inn I've ever experienced.

Leisure Family

4/10

Poor

16 Nov 2025

Scott

- we were placed in a room with a toilet, they knew, didn't flush
- the beds were lumpy
- the carpets were dirty, old and disgusting
- the scrambled eggs in morning tasted weird
- the fan cover in the washroom was hanging down from the ceiling
- the cleaning staff didn't have uniforms to easily recognize them
- the desk staff had to Google where a coffee place was near their hotel

I do not recommend this hotel

Friends_and_family Family

8/10

Excellent

11 Nov 2025

Robert

Hot tub

2/10

Poor

10 Nov 2025

Elizabeth

Disgustingly dirty.

10/10

Exceptional

09 Nov 2025

Melissa

The toilet u had to lift the back sometimes and turn the knob for it to refill.the blow dryer didnt work.one bedroom ceiling light didnt work.the freezer had ice build up.everything else was great

Friends_and_family Friends

2/10

Poor

03 Nov 2025

David

Warning, don’t stay here!!
First thing, staff congregate at entrance on endless smoke breaks. Be prepared to walk through smoke clouds when entering.

Second, old is fine. Old and dirty is not.
Gross loofa hanging on bathroom door. Badly stained carpet. Plastic bag on smoke detector.
Questionable persons hanging around parking lot.
And cars with hoods open in parking lot.
Felt uneasy & unsafe.

BIGGEST ISSUE….fire alarm went off second night. When we went to the front desk, we were told that there was no concern of fire. It was a faulty alarm, but the fire department had to turn off the alarm & their response time was 20 to 30 minutes. Good thing the building was not on fire!! After listening to the blaring alarm for 30 minutes and we were finally drifting off back to sleep… because we had a very important and long day the following morning… the fire department had to clear all the rooms so we were disrupted yet again. Not blaming the fireman for doing their job, but we weren’t able to go to sleep until close to 1 o’clock in the morning. We had to check out by 7 am. Sleep was extremely important.

Breakfast was undercooked & I opted for a price of toast instead.

When I contacted the manger about being compensated with some sort of refund…the general manager couldn’t be bothered to return my call. I had to call FOUR times and ask Expedia to get involved to receive a measly 10% refund for the second night.
If it hadn’t been so cold, I would have stayed in my car.

Business

6/10

Pleasant

01 Nov 2025

Doose

The bed wasn’t comfortable and the couches looked like they had old stains on them. The shower water pressure was very poor

Partner

4/10

Poor

31 Oct 2025

Lisa

The pool room was so echo loud that you couldn’t hear yourself think. The fire alarm went off in the middle of the night and went off for an hour while our two small children cried. No fire, so we stayed in our room while the loud alarm kept us all awake. Weird people hanging around outside and in the lobby. I wouldn’t stay here again.

Friends_and_family Family