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Residence Inn Lansing West

Lansing - MI · United States

922 Delta Commerce DriveView location

8.0/10Excellent269 Reviews
Cleanliness8.4/108.4
Service8.6/108.6
Comfort8.8/108.8
Condition8.0/108.0
Location8.4/108.4
Neighborhood8.8/108.8
Value8.4/108.4
Amenities7.8/107.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn Lansing West

Enjoy a comfortable stay at the Residence Inn Lansing West, conveniently located near Horrocks Farm Market and Lansing Mall. This hotel offers a variety of amenities, including an indoor pool, 24-hour fitness center, complimentary on-the-go breakfast, and a complimentary reception on select days.

The 78 air-conditioned rooms feature kitchens with full-sized refrigerators/freezers, stovetops, double sofa beds, and LCD televisions with cable programming. Free Wi-Fi, a business center, and express check-out are also available.

Read more about this hotelShow less

With a stay at Residence Inn Lansing West in Lansing (Waverly), you'll be within a 15-minute drive of Michigan State University and Horrocks Farm Market. This hotel is 1.6 mi (2.6 km) from Lansing Mall and 2 mi (3.2 km) from Regal Lansing Mall.

Make yourself at home in one of the 78 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Your bed comes with premium bedding, and all rooms are furnished with double sofa beds. 43-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected.

Conveniences include phones, as well as desks and separate sitting areas. Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 6 AM to 10:00 PM.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Optional fees
    • Pet fee: USD 100.00 per accommodation, per stay
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 10.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Horrocks Farm Market 0.8 km / 0.5 mi
Lansing Mall 2.5 km / 1.6 mi
Regal Lansing Mall 2.9 km / 1.8 mi
Hawk Meadow Park 4 km / 2.5 mi
FunTyme Adventure Park 5.2 km / 3.2 mi
Sparrow Hospital St. Lawrence Campus 7.4 km / 4.6 mi
Grand Ledge Country Club 7.9 km / 4.9 mi
Michigan Supreme Court Learning Center 8.6 km / 5.4 mi
Rogers-Carrier House 8.8 km / 5.5 mi
Durant Park 8.8 km / 5.5 mi
Herrmann House 8.9 km / 5.5 mi
Louis Beck House Historical Marker 8.9 km / 5.5 mi
First Presbyterian Church Historical Marker 9 km / 5.6 mi
Adado Riverfront Park 9.1 km / 5.6 mi
Michigan History Museum 9.3 km / 5.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1997
  • Year of most recent renovation: 2005
  • Total number of rooms: 78
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
Show 25 more facilities & services
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Valet parking
  • Room service
  • Laundry service
  • Babysitting service
  • Fireplace
  • Hotel safe
  • Lift access
  • Garden
  • Terrace
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Grill/BBQ
  • Business centre
  • Indoor freshwater pool
  • Breakfast
  • Continental breakfast
  • Picnic
  • Snacks
  • Non-smoking establishment
  • Fitness
  • Tennis
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6

    Photos are not available for this room type.

    Residence Inn Lansing West

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 1 BedroomSUI.2D
    SUITE TWO DOUBLE BEDSPhoto unavailable11 photos

    Residence Inn Lansing West

    SUITE TWO DOUBLE BEDS

    Room photos

    11 photos

    Room overview

    Smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Room amenities

    • Toiletries
    • Desk
    • Bathrobes
    • Cable TV
    • Dishwasher
    • Fireplace
    • Toaster
    • Oven
    • Wake-up service
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wheelchair-accessible
    • Disability-friendly bathroom
    • Wi-fi
    • Fridge
    • Microwave
    • Minibar
    • Kitchen
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Tea and coffee making facilities

    Facilities with extra charge

    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1

    Photos are not available for this room type.

    Residence Inn Lansing West

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 BedroomSTU.KG
    STUDIO KING SIZE BEDPhoto unavailable9 photos

    Residence Inn Lansing West

    STUDIO KING SIZE BED

    Room photos

    9 photos

    Room overview

    Smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Cable TV
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Kitchen
    • Minibar
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wheelchair-accessible
    • Disability-friendly bathroom
    • Wi-fi
    • Wake-up service
    • Toiletries
    • Desk
    • Bathrobes
    • Dishwasher
    • Toaster

    Facilities with extra charge

    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 BedroomSUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable7 photos

    Residence Inn Lansing West

    SUITE KING BED ONE BEDROOM

    Room photos

    7 photos

    Room overview

    Smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Room amenities

    • Extra beds on demand
    • Toiletries
    • Desk
    • Bathrobes
    • Cable TV
    • Dishwasher
    • Toaster
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Kitchen
    • Minibar
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wheelchair-accessible
    • Disability-friendly bathroom
    • Wi-fi
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOM AccessibleSUITE • ONE BEDROOM AccessibleSUI.B1-H6

    Photos are not available for this room type.

    Residence Inn Lansing West

    SUITE ONE BEDROOM Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Residence Inn Lansing West

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMS AccessibleSUITE • TWO BEDROOMS AccessibleSUI.B2-H6

    Photos are not available for this room type.

    Residence Inn Lansing West

    SUITE TWO BEDROOMS Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Residence Inn Lansing West

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Residence Inn Lansing West

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    Residence Inn Lansing West

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Residence Inn Lansing West

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn Lansing West

8.0
Excellent
269 Reviews
Cleanliness
8.4 /10
Service
8.6 /10
Comfort
8.8 /10
Condition
8.0 /10
Location
8.4 /10
Neighborhood
8.8 /10
Value
8.4 /10
Amenities
7.8 /10
100 reviews shown
10/10
Exceptional
13 Jul 2026
Eliza
Our room was clean and comfortable and the staff was helpful. There is construction going on but nothing noisy and we were notified ahead of time so it wasn't a bother.
Friends_and_family Family
10/10
Exceptional
06 Jun 2026
Christy
The room was clean and newly renovated which was a plus. I have stayed at this property a few times and it's always a good experience.
Partner
4/10
Poor
29 May 2026
Tina
The hotel is under construction & the 2 room suite I paid for in January for our May stay wasn't available. They fail to inform me until I showed up. Gave me two regular rooms & said I would get a credit but have yet to receive they different. Their solution of 2 rooms was very inconvenient. I was traveling with my 81 year old mother currently diagnosed with Afid & my son who is a type 1 diabetic. I needed direct access to both in case of a medical emergency. Plus the work done was poor or incomplete, the window was broken in one of the rooms & the fridge dented & TV stand had a broken board in the other. Breakfast was terrible. Everything was cold. Terribly disappointed.
Family_with_children
10/10
Exceptional
16 May 2026
Jonathon
I had no real problems with the property. It was visible that they were doing upgrades and it was signs posted everywhere. The inside of the hotel was clean, the room was spotless. The only complaint is that on the last day, the water in one of our bathrooms went out mid shower, so had to go over to the other bathroom and finish. Besides that the stay and room was great!
Partner
6/10
Pleasant
01 May 2026
Kelly
Remodel and no pool. And did not inform me through Expedia!
Family
2/10
Poor
07 Mar 2026
Heidi
Front entrance door not in service (does not open automatic). Not in compliance with ADA. You must tug on the door and hurt your hand and I broke a nail. lighting through out the hall is dim and dark, you feel like you are in a garage parking lot. I check in and entered the room and the bedding was musty and soiled. Next morning I ask for them to change bedding. I stayed for three weeks and they cleaned the room four times. Mid-stay they ask me to change rooms due to building construction concerns. Due to poor house keeping I ran out of toilet paper. This was the worst Residence Inn I stayed in and I travel multiple states per year for work.
Business
10/10
Exceptional
01 Mar 2026
Ebony
Staff was friendly and room was clean and neat.
Partner
6/10
Pleasant
15 Feb 2026
Julie
Room was brand new - Newly renovated! It was very nice.
Girl at front desk was very nice -and helpful!
We were very very disappointed that the pool was under construction! No pool ! We have an autistic son that lives to swim and was very upset’ they wouldn’t let us cancel 2nd night.
There was a lot of hotel under construction!
Leisure Family
2/10
Poor
29 Nov 2025
Davonna
Do not stay at this location it’s filthy. The floors are gross the walls are gross the fireplace doesn’t work the alarms go off during the night and it’s nasty here not fit to stay in
6/10
Pleasant
25 Nov 2025
Monica
Room was smaller tan expected.
Ice machine not working.
Broken knife…dangerous.
Didn’t know that cash was not excepted.
Front clerk rude.
Sauna pool closed for repairs. Housekeeping Sanda B delightful.
Jose
Friends_and_family Family
10/10
Exceptional
14 Nov 2025
Destiny
Room was clean and quiet
Leisure Family
10/10
Exceptional
09 Nov 2025
MICHAEL
Amazing staff!!! So friendly, welcoming, and accommodating!!
Leisure Family
8/10
Excellent
26 Oct 2025
Dan
Great, welcome nice gifts. Good service.
Partner
10/10
Exceptional
20 Oct 2025
TANJA
I don't sleep well away from home... at this hotel I sleep GREAT!! Love the comforts of home in the rooms. Great staff, very clean, and breakfast is always a delight! Love this place
Business
2/10
Poor
28 Sep 2025
Hunter
I called ahead to request an early check-in and was told it wouldn’t be a problem. But when I arrived at the expected time, the room wasn’t ready. I could deal with that, but what happened next was absolutely disgusting.

When I finally got to our assigned room at 2 a.m., the door was wide open like anyone could just walk in. Inside, the bed had no sheets, the bedding was filthy like someone had slept there before without changing anything, and every drawer and cupboard was left open. It felt like walking into a nightmare of filth and neglect. This is beyond unacceptable—it’s a serious health hazard.

I immediately reported this to Danie at the front desk, who was incredibly helpful and understanding. She listened carefully, apologized sincerely, and quickly arranged for us to be moved to clean rooms. Her kindness and professionalism were the only bright spots in this awful situation.

Then, after barely five hours of restless, gross sleep, someone else tried to get into our room, claiming it was theirs. This level of chaos and disregard for basic hygiene and security is appalling.

The reason I originally booked a 2-bedroom suite was because I had a younger female with me so we could stay together for safety and comfort. But when we got moved to new rooms, she had to be separated, and then someone actually opened her door trying to get in. That made the whole situation even more unsettling and stressful.
Leisure Family
10/10
Exceptional
28 Sep 2025
Holly
Staff was extremely friendly
Friends_and_family Friends
8/10
Excellent
07 Sep 2025
Nancy
Our stay was great...and the suite was very clean! Our breakfast was tasty but could have been hotter.. the front desk service and breakfast service was excellent!
Partner
8/10
Excellent
07 Sep 2025
Brian

Good experience overall.

Quiet, clean, well managed breakfast, staff was very friendly. Hotel is a little dated, but would stay there again.
Friends_and_family Family
10/10
Exceptional
02 Sep 2025
IlaMae
Great place to stay!
Leisure Family
10/10
Exceptional
20 Aug 2025
Paige
Love this location! Anytime I'm in town I stay here! Friendly staff, great rooms with kitchenettes and separate living area, and great breakfast! Recommend!
Business Family
4/10
Poor
30 Jun 2025
Ella
The tv didn't work, the carpet in the bedroom was flooded, and in the middle of the night water was dripping onto the bed from the ceiling
Leisure Partner
10/10
Exceptional
23 Jun 2025
Maria
Everything was excellent with the exception of being unable to use the pullout sofa bed. The matress on it was dirty, stained and smelled. Everything else was perfect best stay so far.
Leisure Family_with_children
4/10
Poor
22 Jun 2025
Karen
Fire in hotel rendered elevator inoperable thru- out stay. Pool heater was broke = pool was unpleasantly cold. Breakfast served sausage that were barely warm. These had noticeable bone chips in them. Coffee was cold 1/2 way thru breakfast service.
There was no outreach from staff after the fire. No explanation or offer of any type of com for the 0500 to 0800 disruption in our morning, loss of elevator use or less than expected amenities.
Friends_and_family Family
10/10
Exceptional
20 Jun 2025
Paige
Very nice staff, really clean, enjoyed my stay.
Business_and_leisure Family_with_children
10/10
Exceptional
18 Jun 2025
TaMara
Very nice rooms, very vlean hotel, staff is excellent
Friends_and_family Family
10/10
Exceptional
17 Jun 2025
Diane
I was very impressed with the friendliness of the staff. Room was perfect for quite time before my meeting in the morning.
Business_and_leisure Self
4/10
Poor
08 Jun 2025
Patricia
Great front desk employee. Booked a 2 bedroom and said it wasn’t available when I got there. Very kind front desk employee gave me 2 one bedrooms right next to each other. Got to the room and it had a clean air machine going and an awful smell. Switched to two other rooms next to each other that smelled like curry but no other rooms to move to. Wish I would have just left. Hotel is very dated and there are even soft spots in the floor on the 2nd floor hallways that were very scary, ice machine didn’t work, hot tube closed. 👎👎
Leisure Family
6/10
Pleasant
04 Jun 2025
Mandy
There was hair extensions in the tub. And lemony water bottle
2/10
Poor
29 May 2025
Jeff
The place is filthy. Kitchen ware in room was dirty. Dishwasher was not turned on from previous stay. Black out curtains are rotted out, block no light from parking lot or street. Pooled was closed again. Huge stains on couch. Can’t they make a hide a bed that’s comfortable to sit on? The whole property needed a remodel 2 years ago. Embarrassing to have this property under the Marriot name.
Partner
10/10
Exceptional
29 Apr 2025
Chelsea
The staff was amazing
Leisure Family
10/10
Exceptional
28 Apr 2025
Christine
This facility has some of the best staff that I have ever encountered. Everyone was so very kind, respectful, helpful and overall, just wonderful!!

Please do some renovations to the rooms, pool, and hotel.
This is such a wonderful place and the only one I can find with 2 bedroom suites! Please PRAISE the staff!!
Leisure Family
4/10
Poor
28 Feb 2025
Clint
Hotel was understaffed. Hallways and elevators were filthy. Couldnt get into my room until 530 and room still wasnt clean
Leisure Family_with_children
10/10
Exceptional
07 Feb 2025
Hyapitaiaw
The staff was awesome 👍
Leisure
10/10
Exceptional
24 Jan 2025
Patricia
Would stay again
Business_and_leisure Family
8/10
Excellent
06 Jan 2025
Kristopher

Would stay again

The room had a lot of space and amenities. The carpet had some tears in it showing use. He said the bed was not comfortable, but she slept great. The hot tub was out of order and that was disappointing.
Partner
8/10
Excellent
02 Dec 2024
Christy
I liked that it was an easy check-in. Staff was friendly and the room was clean. The halls were clean and smelled good as well as the elevator. The free breakfast was a plus. Good experience.
Leisure Family
10/10
Exceptional
29 Oct 2024
TANJA

Great place to stay in Lansing

This hotel is wonderful!! We only stayed one night, but if I were to stay for multiple days, this is the place to stay! It has a full, functioning kitchenette (complete with dining area), couch/living room space and a separate bedroom. I especially loved the fact that the mirror /sink were outside of the toilet/bath room, allowing for residents to use the bath facilities without having to wait for their partners to do make-up/hair etc. The welcoming and extremely friendly staff were also an added bonus. I will definitely be staying here again the next time I travel through Lansing.
Business
8/10
Excellent
28 Oct 2024
Shane
Property was nice, room was very nice. Day personnel was very friendly, night personnel was a bit on the rude side.
Business Self
8/10
Excellent
18 Oct 2024
Maureen
I just got my cards to get in headed to the room the keys did not work, Had to go back to the office. Then the fire alarms went off and we all waited for the fire department to clear burnt toast. The following day I had to go back to office I couldn’t get in again. That night they come busting into my room. Claiming I was not in this room, show my ID. They apparently told me a room but gave me a different number. Hence the cards never working.
8/10
Excellent
19 Aug 2024
Anthony
O
Leisure
6/10
Pleasant
25 Jun 2024
Elizabeth
I never like to complain when I am less than satisfied with a service or visit to an establishment. I try to give the benefit of the doubt because I do not know the underlying circumstances that happened prior to my service. However, there were so many issues since we checked in that I need to at least mention them without placing blame or accusing anyone of poor service. Let me stress that the staff was wonderful in addressing these issues and I know they were not at fault. Some of the issues were: a toilet that kept running (I fixed it myself, it was a chain that had dropped to the bottom of the tank), the main door to the hall would not close as the latch was installed backwards (maintenance was prompt in fixing this and the toilet issue), there were blood stains on the carpet in one bathroom, the fireplace did not work (it was summer so we let this pass). Overall, the stay was still nice despite these issues and the staff was very attentive to our needs. Lastly, however, we were on our way to checkout with my sister and 3 grandkids, when the elevator door slammed shut with us in there just as my sister walked out. It was a stressful 10 minutes or less as they tried to get the door to open. All were fine if not a little frazzled. We were there for two days and nights and did enjoy our stay. However, it is doubtful we will return.
8/10
Excellent
26 Apr 2024
Rodnina
Nice room
10/10
Exceptional
12 Apr 2024
Brendon
Did not like that it says hot tub on website and no hot tub. I didn’t like the fact that the pool was closed one out of two days and that was the main reason to come .
Leisure Family_with_children
2/10
Poor
07 Apr 2024
Muhammad
First room.we got smelled and then we got another room that was ok but the hallway smelled like dead mouse
Business_and_leisure Family
6/10
Pleasant
25 Mar 2024
Norma
I felt like it was a little bit dirty it just seemed like things looked old or broken the toilet was broken coffee maker was broken I just didn't feel like I was walking into a clean place with the amount of money I was paying for one night
10/10
Exceptional
07 Mar 2024
Courtney
The staff is phenomenal. Overcomes the old decor and the need to remodel. Can’t praise the staff enough.
Business Self
10/10
Exceptional
19 Feb 2024
SHANNON

Weekend get away

The staff was extremely nice and helpful. Our room was perfect, clean and spacious. Saturday morning breakfast was great but Sunday, was not. They only had small plates out and the eggs and sausage tasted fake. My only room complaint would be to get better bed pillows. They felt like they were just pillowcases stuffed with stuffing. Not firm or comfortable. Otherwise, we will be back.
Friends_and_family Family
8/10
Excellent
19 Oct 2023
Kathleen
Hotel was very basic, but was fine for our purposes. The property is definitely ready for a refurbishment. The black out curtains were torn. Rooms were fine. However, we stayed four nights and the rooms were not freshened at all during our stay. Not even to empty trash or freshen towels. I would probably look for another place to stay next trip
Leisure Family
8/10
Excellent
15 Oct 2023
Diana
Good breakfast. parking to unload was a little distance from front door.
Leisure Partner
4/10
Poor
08 Oct 2023
arthur
The advertisement for this property listed a pool and hot tub. The pool was closed for the entire stay and there is no hot tub on the property. This is false advertisement so we were very disappointed. I bought a new swimsuit and couldn't wear it.
Leisure Family
6/10
Pleasant
20 Aug 2023
ricardo
The carpet had many stains. Breakfast was limited and cold food. The place needs updating but was ok. Staff was attentive to the not having room keys issue. They had to let everyone in to rooms over 24 hours.
Business Partner
6/10
Pleasant
16 Aug 2023
Sabanura
The staff at Residence Inn were amazing. Very professional, accommodating, friendly and attentive. They are honestly the best thing about the place. From pictures and other guest reviews.. it’s not entirely accurate the condition of the property. It is in due for renovations, the owners mentioned it when I bumped into them at the end of my stay. The towel rod fell down multiple times in the bathroom, the bedroom’s black out curtain were ripped with the entire panel gone… it surprises me that they will leave it like that for guest. The property is smoke free, however the first room received smelled like fresh cigarette smoke, not from a guest that checked out earlier before. Very concerning considering that the cleaning of the room was just completed by staff while we waited to check in. The staff were quick to resolve and relocate us which was greatly appreciated.
The rooms also smelled musty like there is poor circulation/ventilation.
Overall an average property, looked way better in pictures because in person it did not look the same. The staff were amazing and the best part about it.
Leisure Family
4/10
Poor
14 Aug 2023
Samuel
Room was very run down. Tack strip showing in the living area, curtain falling off of the wall, carpet stained, couch stained, complete door missing from the bathroom vanity, stained walls, all furniture damaged. Received no daily room service, no fresh towels, didn't empty trash or replenish coffee. Lobby and outside looks nice but where it counts, in the room, big fail.
Family
8/10
Excellent
04 Aug 2023
Valin
Enjoyed the room I was in, however, the tub keep fulling up each time I had a shower. But other than that I enjoyed my overall stay
Leisure Family
10/10
Exceptional
31 Jul 2023
Andre
Very well maintained property. Rooms are basically mini apartments, with refrigerator, microwave, dishwasher and cook top. Will stay here again.
10/10
Exceptional
30 Jul 2023
Kelly
Excellent place to stay!!
4/10
Poor
25 Jul 2023
Verified traveler
The room itself was fine, however, there was no bedding or pillows for the pull out sofa that our kids were planning to sleep on. We ended up getting a sheet and blanket, but the hotel was out of pillows. That is unacceptable.
Friends_and_family Family
8/10
Excellent
04 Jul 2023
Milo

Great room.

Room was great. I would give it higher marks if carpet in halls was newer. Halls had musty odor.
Friends_and_family Family
6/10
Pleasant
09 Jun 2023
Luanne

Due for a remodel

The receptionist, Keyna is the shinning star of this hotel. She was so friendly and accommodating. The rooms rates are low because the hotel needs a total overhaul. The carpets in my room were very stained. The breakfast was poor. For the past 2 weeks, I've been staying in similar type of hotels with the same kind of breakfast, but this was the worst. The rooms are comfortable with a good layout. I'm sure after they remodel and tweak a few things it will be a thriving hotel again.
Self
4/10
Poor
17 Apr 2023
Roslin
Shelves were broken, stains in carpet and bedroom door had hole in it. Wouldnt giv e me points for this stay on my Marriott reward. Didnt know was charging for parking per day.
Friends_and_family Family
10/10
Exceptional
23 Feb 2023
Virginia
The room was amazing! While we only used for overnight lodging it was great. We had a king studio which would be ideal for a businessperson who might have to stay several days. It had a nice desk set up, complete kitchen (even a dishwasher). The staff was exceptionally helpful and friendly. We would definitely stay there again.
Business Partner
8/10
Excellent
21 Feb 2023
Chera
I liked my spacious and clean room and the complimentary snacks at front desk.
Business Self
4/10
Poor
27 Nov 2022
Kathleen

Sorry, but will not stay here again.

We left very early the next morning due to the room being so cold. We didn't even shower because it was so cold. We tried to adjust the heat higher, but couldn't get it to register more than 71 degrees. The hallways were even cooler. Also, the toilet was a bit lower than most hotels.
Friends_and_family Family
4/10
Poor
30 Dec 2021
Verified traveler

Not as Advertised

They offered Hot Tub, but when arrived was told it hadn't been working in awhile. Receptionists was cranky TV were both having connection issues along with internet. We did not stay
Friends_and_family Family
10/10
Exceptional
01 Nov 2021
Ailie
Great location for dining, shopping and sport event in East Lansing. Nice spacious room with a kitchenette. We will consider staying here again.
Leisure Family
6/10
Pleasant
15 Aug 2021
Verified traveler
The room sizes were great. Beds were very comfortable. The room furniture and carpeting needed to be replaced. Bathrooms had cracks poorly repaired. The whole place was rundown.
Leisure Family
2/10
Poor
13 Aug 2021
Verified traveler
My hotel room was filthy and had dog hair all over the couch. A women went around my floor knocking door to door trying to sell something. The lights were continuously off in the hotel lobby. A rock was constantly in the door frame to keep it unlocked for certain guests. The first floor reeked of smoke. There was a giant wet patch on the first floor.

Need I say more? One of the worst hotels I have ever been to.
Business Self
8/10
Excellent
03 Aug 2021
Verified traveler
I would stay again.
Leisure Family
2/10
Poor
19 Jun 2021
Verified traveler
I was hit with a $120 additional fee for having a pet when i specifically looked up pet friendly hotels. The desk attendant tols me $100, but this morning my bill says $120. I will never stay at a residence inn again or use Expedia. Thieves, all if them. P.S. THIS ROOM LOOKS LIKE A CSI CRIME SCENE
Leisure Family
6/10
Pleasant
15 Jun 2021
Verified traveler
I have stayed there before however the room i was in wasnt what i expected it really needs upgrading will i stay there again its a 50/50 chance overall it was good .
Leisure Family
10/10
Exceptional
06 Jun 2021
Verified traveler
Location
Leisure Family
2/10
Poor
30 May 2021
Verified traveler
we had to listen to a dog bark all night it was not a pleasant stay wont book there again
Business_and_leisure Family
2/10
Poor
23 May 2021
Verified traveler
reservation was cancelled but I still got charged by Expedia. I have been trying to get this issue resolved but so far. I was on hold for 50 minutes yesterday before hanging up. I have currently been on hold for 93 minutes today trying to speak with an agent. ABSOLUTELY RIDICULOUS.
Leisure Family
8/10
Excellent
29 Mar 2021
Milton
The picture of the suite showed a kitchen range w/oven. The actual room only had a two-element cooktop.
Partner
6/10
Pleasant
28 Mar 2021
Verified traveler
Room was nice.. but hotel night receptionist was very rude.. I plan on staying there again.. but hopefully won't ever have to deal with her again.. I was respectful and didn't speak my mind.. if it happens again I won't be so friendly
Leisure Family
6/10
Pleasant
26 Feb 2021
Verified traveler
No pool
Hair on towels
TV in one bedroom did not work
A family with 3 or 4 kids above us just jumping off furniture and sounded like they were coming through the ceiling
Friends_and_family Family
10/10
Exceptional
05 Feb 2021
Verified traveler
It was big, with plentu of room. Only issue, we were next to stairs. Heard everyone coming and going
Leisure Partner
10/10
Exceptional
19 Oct 2020
Lea
It was so comfortable and clean
Will go again
Friends_and_family Family
8/10
Excellent
09 Oct 2020
Skip
I visited my grandchildren and rented a room because it like a small apartment with a kitchenette and has an indoor pool.
Friends_and_family Family_with_children
10/10
Exceptional
30 Aug 2020
Verified traveler
Had a very nice time in the era of Covid. Friendly staff. Clean environment. Would stay again
Leisure Partner
10/10
Exceptional
07 Jun 2020
Brittany

👍👍👍👍👍

Very comfortable beds and nice lay out . If I had a rate I would say 10/10
Partner
4/10
Poor
18 May 2020
Not
The room we was in smelled like straight pee, we figured out it was a chair that smelled and had to move it into the hallway, all the windows barely work and the smoke detector kept going off when there was barely any smoking (from cooking) one of the showers had brown water coming out of it. We couldn't switch our room because they didn't have another one the same size and we would have to downgrade. After all that we was only offered $20 off.
Friends_and_family Family_with_children
10/10
Exceptional
21 Apr 2020
Joanne
Great hotel great service great location very clean and roomy.
Partner
8/10
Excellent
15 Mar 2020
Cassandr
It was ok let out bed was disgusting popcorn and gummy bears jellybean in bed
Friends_and_family Friends
10/10
Exceptional
08 Mar 2020
Dan
The hotel had large modern rooms. Suites are nice when groups want to be together.
Business Friends
10/10
Exceptional
26 Dec 2019
Verified traveler
I love the room it was clean and roomy. There was nothing we didnt like
Friends_and_family Family
10/10
Exceptional
16 Dec 2019
Stacy
Great accommodations for my family for MSU commencement ceremonies.
Friends_and_family Family
10/10
Exceptional
02 Dec 2019
Verified traveler
Breakfast was good. Room was spacious. Full refrigerator.
Friends_and_family Family
10/10
Exceptional
25 Nov 2019
LaVera
The 2 bedroom King suite we had was beautiful. It was comfortable and convenient, with plenty of seating, comfortable livingroom furniture and a fireplace. It was an unbelievable room for the price! Staff was all super friendly, parking is easy, and it's very close to several restaurants, the Lansing Mall, Horrocks, and other fun.
Leisure Family
8/10
Excellent
17 Nov 2019
Samantha
Very accommodating staff. The housekeepers were
Friends_and_family Family
8/10
Excellent
23 Oct 2019
Verified traveler

Comfortable room for a large family.

My family of 5 enjoyed our stay for a weekend stay. Here are my pros and cons.

Pros:

Nice size 2 bedroom, 2 bath suite with kitchen.
Comfortable beds.
Sufficient breakfast with enough seating.
Friendly staff.

Cons:
Stained carpet in the room.
Furniture is a little worn.
Unheated shallow pool.
Friends_and_family Family
8/10
Excellent
30 Sep 2019
KC
It was nice thought initial front desk staff could have been more pleasant.
Friends_and_family Friends
6/10
Pleasant
16 Sep 2019
Jodie

Older property

Old property so heating/air conditioning was old and loud making rattling noises so couldn't sleep. The bed was comfortable but kitchen floor was sticky.
Business
6/10
Pleasant
08 Jul 2019
Verified traveler
Flexible front desk staff (good). Fly, roach & smell in room (bad)
Friends_and_family Family
8/10
Excellent
08 Jul 2019
Chris
Location of the property was perfect for us. Staff was friendly and helpful. Breakfasts were good with enough food, etc. Our only real problem was that we were disappointed in the room cleaning. We were there four nights and the rooms were cleaned one time. Beds were not made, just clean towels and soaps on the one cleaning. Thanks for asking!
Friends_and_family Family_with_children
10/10
Exceptional
24 Jun 2019
Dena

Nice place to stay

The hotel was very nice. The kitchen was adequate for me but I didn't cook any meals, just warmed things up. The staff was friendly and helpful and they have a nice breakfast. It is in a safe area and there are several restaurants within walking distance.
Family
8/10
Excellent
21 Apr 2019
Verified traveler
Nicely landscaped. Cleaned and well groomed. There were dogs welcomed including mine and it was still clean throughout.
Friends_and_family Family
8/10
Excellent
15 Apr 2019
Darcia

State Bowling

In the area for state bowling tournament. Close to a lot of restaurants and shopping. Only stayed one night but would definitely stay again and recommend!
Friends
10/10
Exceptional
28 Mar 2019
angela
We really enjoyed our stay. Breakfast was great, used the pool and our room was very spacious. Wonderful place to stay in Lansing.
Family
2/10
Poor
21 Mar 2019
Angela

Nope

My original review was decline because i t I gave too much specific details. So I will just say this and hopefully you post it. I did not Feel Safe staying in this Hotel.
Family

Location & surroundings

Residence Inn Lansing West
922 Delta Commerce Drive, Lansing, United States

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Residence Inn Lansing West

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