Name: Quality Inn University
Address: 3121 E. Grand River Avenue, Lansing, 48912, US

6/10

Pleasant

21 Jun 2026

Ruby

I think CSR should be a little personable! When checking out I had left my deposit in cash so I approached the desk to check out and put my key on the counter and the front desk person said your all set so I replied I’m not all set i have a cash deposit to receive ! I’m saying this to say address people look up from the computer!

Partner

2/10

Poor

17 Jun 2026

Bri

The pool had no towel , you can only get 4 towels a day they tv doesn’t work , the staff will follow you ariubd the property , then lick you out after you bring up the problems

Family_with_children

6/10

Pleasant

12 Jun 2026

Alan

Older building overall with some upgrades. Loved that the room floors were tile and not carpet. However, no bathroom fans (sink is outside of bathroom that has shower and toilet), we didn't have hot water for showers our first morning, then they fixed that. AC in one room just ran and blew coolish air, but left room feeling muggy/humid. Other room we had AC blew cold air and had to be turned down when it was cold enough in room. Rooms we were in had no natural light. Very centrally located and area seemed safe.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Floyd E, Jr

Upon entering, the carpet - although new - was of a texture and combined colors which made it appear dirty and not very clean. That proved false but was the first impression when we entered the back entrance door for our room. Towel rack in bath was broken. Only one washcloth for two people. Sink area small. TV control would not turn tv on or off and limited in channels. Breakfast okay but milk dispenser wouldn't pour until attendant unscrewed top.

Friends_and_family Family

6/10

Pleasant

22 May 2026

Steven

Rooms were decent for the price. Staff was great. Breakfast was good. Everything worked well in the room A/C TV shower etc

Self

8/10

Excellent

22 May 2026

VANESSA

No elevator!!

10/10

Exceptional

19 May 2026

Diane

The property was excellent for the price point, and the pool was very refreshing and clean. The only thing I would have liked to be different was better shampoo in the bathroom

Family

8/10

Excellent

19 May 2026

Carrie

It was clean, the staff was friendly.

2/10

Poor

15 May 2026

Ryan

The room was very dirty and I felt unsafe the whole time. The police frequent this hotel often

Partner

8/10

Excellent

12 May 2026

CHRISTOPHER

Check-in was easy. Room, and basically the whole place was clean. For me, it was perfect for it's pricing. That said, I couldn't really leave 5 stars because my bathroom ceiling was in the process of falling down, the indoor area with the pool, seating, and hallways were very poorly lit. It's just an old and very dated motel in need of a makeover, and it's hard to give that 5 stars, despite none of those things bothering me personally. I would attempt to stay in this motel every year for Stoopfest because the location is great. Very affordable ride services to and from this motel as it's only 8 minutes away. It's also surrounded by businesses, so if you need pretty much anything, you can get it nearby. Oh, I will note that the place can be loud. The rooms are arranged around the indoor pool, so when the kids wake up and start playing, and when their parents start yelling at them, you will probably not be sleeping in.

Self

10/10

Exceptional

11 May 2026

Ossie

The tubs could've been cleaner, had less hard water, and the WiFi could've been less spotty but overall the hotel was very immaculate, had excellent waitstaff, a nice large pool, a separate area for smoking which is a lifesaver for an asthmatic and decent breakfast offerings. You really can't complain.

If this was an apartment It wouldn't be decent

10/10

Exceptional

08 May 2026

Udbhav

You can’t get a better value for your money anywhere else in East Lansing. Excellent property, close to grocery stores, eateries and other stores. Breakfast was way better than the Marriott AC Lansing hotel where we stayed earlier.

Family_with_children

8/10

Excellent

08 May 2026

Tara

Breakfast was mediocre at best
Had to drive 11/2 hrs just to show my license.
They wouldn’t let my son stay without my id because I booked the reservation 10 months prior

Partner

6/10

Pleasant

05 May 2026

Iliana

Location was perfect right off highway, lots of food and stores around. Less that 10mins from the university. Room could use some dusting, faucet looked like it had some kind of water build up, just could be cleaner and more updated. Staff was friendly. One issue we had was that they made a copy of our credit card, had signature and id all our info. When asked why they needed, explanation didn’t really make sense so we asked for that copy back which after a bit of back and forth they gave to us. Maybe there was no ill intent but better safe than sorry.

Family

10/10

Exceptional

02 May 2026

Lars

The staff were so helpful and accommodating. Top notch!!

6/10

Pleasant

02 May 2026

Kristina

Bowling alley next door. Dont order door dash the people at the desk will say its ok there and then ur food comes up missing, they wont let you speak to a manager. The breakfast is not worth going to. Staff is rude towards you and your kid's. I watched them be rude with a couple who were married and visiting feom out of town. The wife booked the room and the credit card was in both there names they got told no because his name was on it and turned them away its a shame really. This olace has gone down hill these last dew years

Family_with_children

6/10

Pleasant

27 Apr 2026

Justin

Parking lot has a lot of potholes. The room was clean and it the hotel was conveniently located near the highway, but not so close that the highway noise was a problem. Breakfast was really good. The thermostat didn't work all that well and needs to be upgraded. The price was excellent and the pool area was nice.

Partner

8/10

Excellent

26 Apr 2026

Holli

It was fine

Self

6/10

Pleasant

26 Apr 2026

Reese

Family and I enjoyed our stay. However we were given a room that didn’t match the photos. They lure you in with false pics. And then tell you to cancel your Expedia and book through them for a better room. Felt a bit dishonest but I rolled with it. Next time I will confirm because there was no sofa bed in the room and the room pics on exp have one.

Family_with_children

2/10

Poor

24 Apr 2026

Ajit

Please don’t stay here. WiFi does not work. Period. And that is not because you are in the wrong room. It doesn’t work in any room. Why? Because owners / managers think that WiFi is complementary and not really a core part of the offering. When asked for refund to move to a different hotel, management flatly denied the request.
Overall a pathetic experience. Stay away for your own sanity!

Self

6/10

Pleasant

23 Apr 2026

andrea

found hair in my bed, pool tables missing balls, kids enjoyed the pool though:)

Friends_and_family Family

2/10

Poor

22 Apr 2026

Ylda

Was charged for a room after I spoke to them about canceling and was told to contact third party which I did and was told by them I would not be charging yet I was still charged.

2/10

Poor

20 Apr 2026

Peter

We did not stay. They said \"Pet Friendly,\" but they do not allow cats!

Friends_and_family Family

2/10

Poor

13 Apr 2026

Cynthia

The hotel felt unsafe. When we pulled in at 10 pm there were people loitering in the parking lot. A man who was standing next to the building when we came in followed us in and sat down watching us in the lobby while we checked in. We had to wait for the check-in person who said nothing. Then, we heard people loudly talking and shouting to each other all night. We hardly slept. In the morning we tried to get breakfast at 9:02 and found out it was closed. Again, we had to call for the front desk person to check out who I complained to about breakfast. He said sorry - then after I shared that it was loud and I hardly slept offered me a yogurt to take with me. If my child goes to Michigan State I will not stay here.

Friends_and_family Family

2/10

Poor

13 Apr 2026

Janie

People fighting all night and the cops were there

Self

8/10

Excellent

12 Apr 2026

David

I didn't eat breakfast or use the pool. I had shoulder surgery in the morning so i couldn't eat

Partner

4/10

Poor

30 Mar 2026

Amanda

Room was dirty, no windows and no temperature control. It was so hot and uncomfortable! The ceiling in the bathroom was falling apart. The games in the game room were broken as well. Breakfast was sub-par. Spend the few extra dollars and stay somewhere else!

Friends_and_family Family

2/10

Poor

20 Mar 2026

Patricia

NO ELEVATORS. NO GAME ROOM/ARCADE ROOM (Just a single pool table that works and 1 single arcade game that works). Room was hot as hell with no a/c or window. Rooms are dirty (stuff running down the walls). Furniture literally falling apart. YOU'VE BEEN WARNED, I WISH SOMEONE WOULD HAVE WARNED ME.

Family_with_children

10/10

Exceptional

15 Mar 2026

Ginger

Nice pool fruendky staff

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Brian

Room was good, staff was nice and respectful.

10/10

Exceptional

08 Mar 2026

Alicia-Ree

Good

8/10

Excellent

22 Feb 2026

joanne

Hotel is always very clean breakfast is good. Front desk are nice but never very helpful

Partner

8/10

Excellent

22 Feb 2026

Kimberly

Not fancy, but everything was clean, nice large pool. Beds were comfortable. Many many stores and restaurants very close. Convenient to MSU.

Area at night is sketchy and parking lot is a bit difficult. The exterior door closest to our room did not close/lock properly. Probably wouldn't stay here again as a woman by myself.

Family_with_children

6/10

Pleasant

15 Feb 2026

Dianna

Nice room but building is old and run down

Leisure

10/10

Exceptional

14 Feb 2026

Vernon

Room was very clean and had a good amount of towels.

10/10

Exceptional

14 Feb 2026

Greg

Yes

Business

10/10

Exceptional

12 Feb 2026

Vernon

It is well worth the money.

Self

4/10

Poor

01 Feb 2026

Zach

No heat in the hallways, pool was freezing. Room was clean though.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Mohd Mazin

Good

2/10

Poor

12 Jan 2026

Jeremy

Smelled awful, dirty, not the same as shown on pictures

Business Family_with_children

8/10

Excellent

08 Jan 2026

Dominque

Room nice, staff nice. Outside suspicious, but inside, so much potential. Had a nice stay for reasonable price.

10/10

Exceptional

06 Jan 2026

Brian

Staff are excellent! Always there when you need something and always looking out for the residents, including house keeping.

Leisure Self

8/10

Excellent

28 Dec 2025

Erica

Staff

6/10

Pleasant

20 Dec 2025

Jim

Not in good shape, updates needed, could have been cleaner. Only stayed one night of a two night reservation.

Family_with_children

8/10

Excellent

19 Dec 2025

Kendra

It was a great location, near downtown, well lit with a lot of food and shopping options near by

Business Self

2/10

Poor

14 Dec 2025

Bryana

My reservation was specifically made to provide a clean and comfortable environment for my party to refresh and prepare for a significant graduation ceremony, particularly after enduring a seven-hour journey.

Regrettably, our experience was marred by several issues, beginning with inconsistent information provided by a staff member named Sarah regarding hotel policies. The discrepancies in the details we received caused considerable confusion and contributed negatively to our overall experience.

Furthermore, the condition of our assigned room was far below acceptable standards. We encountered several concerning cleanliness and maintenance issues:
* The disposal unit in the bathroom sink was emitting food debris, specifically corn, which strongly indicated a failure in plumbing maintenance or thorough cleaning.
* The provided bath towels were visibly soiled, rendering them unusable and raising hygiene concerns.
* Additionally, the room was permeated by a pervasive and highly unpleasant odor, which made our stay incredibly uncomfortable and hindered our ability to relax and prepare as intended.

The accumulation of these issues painted a picture of a facility that is not adequately maintained. While I understand that operational challenges can arise, the fundamental aspects of cleanliness and service fell severely short of even basic expectations for a hospitality provider.

Given the unfortunate circumstances and the impact these issues had on a significant occasion for us,

Business_and_leisure Family

6/10

Pleasant

29 Nov 2025

Amber

Queen size beds are more like glorified twins!
And the pool
Noise carries into the room

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Mark

Staff was great and place was clean...but kept havibg trouble with key card on exterior doors. .also one night the room next door was super loud and finally at around 3 i called front desk and they came either quieted down which it did or they told them to leave. But otherwise was a very nice place to stay.. very good staff

Friends_and_family Family

6/10

Pleasant

27 Nov 2025

Janet

The night staff was helpful but where I would park was back in the back and did not appear to be safe.. also a kid in the car near door smoking pot

4/10

Poor

21 Nov 2025

Thomas

Loud, thin walls, sub-standard rooms - and overly priced because of the football weekend. It is what it is.

6/10

Pleasant

20 Nov 2025

Andrzej

Room was dirty when I got into it, sticky floors.

Business Self

6/10

Pleasant

17 Nov 2025

Ruby

The staff that checked me in gave me no details on anything besides what door to go in to get to my room ! No what where or when breakfast is no information on pool hours nothing !

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Jennifer

We were able to check in early which was nice. The room was ok. Definitely showed signs of wear & aging. The thermostats wasn’t working and the room was unbearably warm. Since the windows didn’t open to outside there was no way to cool the warm down. Neither is us slept and we ended up leaving early.

Partner

6/10

Pleasant

12 Nov 2025

Jennifer

The staff were friendly and organized, but the hotel room was dark and had only a small window to the hallway. The families and kids enjoyed the swimming pool though.

Business Self

8/10

Excellent

09 Nov 2025

Robert

Nothing special

Partner

10/10

Exceptional

07 Nov 2025

Gloria

Good

6/10

Pleasant

06 Nov 2025

Jamie

Overall was decent
Close to many things
Liked the indoor pool & pool tables
Our bathroom was on the smaller side
Wish there was climate control in the room and that the bed were more comfy

8/10

Excellent

02 Nov 2025

Imee Rose

Room was clean overall. Had to ask for hand towel and wash cloth bec room didnt have any. Staff was nice and pleasant.

2/10

Poor

02 Nov 2025

Elof

Loud, smelly, janky

Friends_and_family Friends

2/10

Poor

02 Nov 2025

Elof

Room smelled awful, roaches in first room we got, constantly got woke up to kids running and screaming, keycard stopped working all the time

Friends_and_family Friends

10/10

Exceptional

27 Oct 2025

hansen

good food around the hotel...

Leisure Self

6/10

Pleasant

27 Oct 2025

Laura

Anytime I asked the staff a question- it was a major inconvenience to them, they never informed of important details of when breakfast was closing or providing me with a receipt

Leisure Self

4/10

Poor

27 Oct 2025

Lee

The room smelled like body odor and there was a staff member smoking in the building - Smelled like THC.

Leisure Friends

8/10

Excellent

26 Oct 2025

Julie

Clean. Great for a short stay

Partner

4/10

Poor

26 Oct 2025

Brian

Way way overpriced!!! Advertised as close to the stadium which it is not.

Leisure Family

8/10

Excellent

20 Oct 2025

Terry

My room smelled like a marijuana skunk and I had to go to a conference smelling like I partied all night.

6/10

Pleasant

19 Oct 2025

Jesse

Bathroom door handle broken. I turned the handle & pulled door handle come off, I almost fell backwards into the bathtub. TV reception terrible, desk phone not working, bed sheets were stained, bathroom fan not working.

Leisure Family

8/10

Excellent

16 Oct 2025

samantha

Hotel is a bit dated but kept clean. Breakfast and staff were nice. Only small issue I had was I couldn’t adjust the temperature in the room - there was no “fan” setting and I would have liked the room cooler. Lack of air circulation made the room feel a little claustrophobic.

Leisure

8/10

Excellent

15 Oct 2025

kristi

The breakfast was ok. Better than continental. Eggs werent hot and sausage tasted weird

Self

6/10

Pleasant

12 Oct 2025

Gayle

Lights in room flickered on/off. The heat didn’t work. It was very noisy!!

Leisure Family

6/10

Pleasant

12 Oct 2025

David

We arrived early, asked if we could park our vehicle at the hotel until check in. We were informed we could not and had to check in. We asked to check in and they informed us that we would be charged an early check in fee of 53 USD. We parked elsewhere. Hotel was extremely noisy during the evening rooms were in poor condition. Would not recommend

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

carolyn

nice and quiet with some great bagels in breakfast

Business_and_leisure Self

4/10

Poor

01 Oct 2025

Tasha

Staff is completely unapproachable, never smile, and walk around with an air of apathy, discontent and disdain. They act like they can’t be bothered and would rather be elsewhere. The morning breakfast ladies are rude and lock the door about 5 minutes before 9! Completely inconvenient, especially on weekends. Breakfast could at least be until 10am. Never staying here again.

Business_and_leisure Self

10/10

Exceptional

21 Sep 2025

Austin

Amazing

Leisure Friends

6/10

Pleasant

19 Sep 2025

Jennifer

Needs upgrades

10/10

Exceptional

18 Sep 2025

rohan

staff was great made us felt welcome

Friends_and_family Friends

2/10

Poor

16 Sep 2025

Christina

Don’t stay here

Door had a large gap, rooms were very loud and staff was not friendly

Friends_and_family Family

4/10

Poor

15 Sep 2025

Lorie

Not Our Ideal Choice

I think the owners are trying their best, but they have a lot of work to do. The hotel is old and outdated. I don't think we would be back. They really don't have a typical air conditioner for the rooms. You either turn the knob all the way up (right) for air flow to come into the room or all the way down (left) for no airflow. However, you cannot adjust the actual temperature in the room. It was too warm for us. We were hot both nights. My husband and I felt the bed was uncomfortable. We didn't sleep well in the room. A couple of the outlet plugs did not work. I think a LOT of money needs to be invested in this hotel to get it back in a condition we would be comfortable staying in the future.

Friends_and_family Family

4/10

Poor

15 Sep 2025

Judy

The staff at check in were not very friendly or helpful. Keep in mind there is an early check in fee even an hour before the 3 o’clock check in, despite the room being ready. The thermostat didn’t do anything, the room had a random wire along the wall that they painted to make it blend in. The hotel needs upgrades and to offer a much better customer experience with the staff. I would not recommend this hotel.

Friends_and_family Family

6/10

Pleasant

15 Sep 2025

Robert

Definitely a budget hotel. Rooms were clean but people are living there for sure

Friends_and_family Family

2/10

Poor

15 Sep 2025

Kathryn

Absolutely Appalling

I will let the photos speak for the cleanliness and condition of this property.

Partner

10/10

Exceptional

14 Sep 2025

Billie

Remarkably large pool, recreation area, tables for families to play games.

Leisure Self

6/10

Pleasant

14 Sep 2025

Thomas

Overall this is not a good place to stay. Everything is done on the cheap. Pillows are not good. Mattress slumps to the middle. The place shows lots of wear. TV remote didn’t work. Bathroom door handle would come off totally in your hand. I would not stay here again. We came for MSU Parents weekend and feel we way overpaid for what this place is.

Leisure Partner

4/10

Poor

14 Sep 2025

Matty

The staff was very nice. But this hotel is in very bad condition.

Friends_and_family Family

4/10

Poor

14 Sep 2025

John

Dirty. Needs updating.

10/10

Exceptional

12 Sep 2025

Jeffrey

Property has a great location relative to the campus of Michigan State University. Also a great restaurant/bar nearby in front 43.

Leisure Family

10/10

Exceptional

08 Sep 2025

Laverna

room was clean and decent pricing

Leisure Partner

4/10

Poor

07 Sep 2025

Trish

Would not recommend

Front desk woman very rude. Charged for early check in when room was ready. $25
Then told my friends checking in that early check in was $10
Way overpriced for state of room
Toilet paper in the toilet when we came in the room.

Partner

2/10

Poor

06 Sep 2025

Darrell

Not pet-friendly!

Not pet friendly, does not accept cats which I didn't find out until I arrived just before 3pm to check in. I cancelled on line around 2:50 pm. What is the status of the credit I'm due?

Self

10/10

Exceptional

04 Sep 2025

Deanna

Nice economical place to stay.

Leisure Family

4/10

Poor

01 Sep 2025

Francisco

Not well maintained or cleaned

Leisure Family

10/10

Exceptional

31 Aug 2025

Hasan

Met my expectations

Leisure

10/10

Exceptional

28 Aug 2025

Evalyn

breakfast and pool

Leisure Friends

10/10

Exceptional

18 Aug 2025

Shay

everything close by walking distance

Leisure Friends

4/10

Poor

17 Aug 2025

Thomas

Bathroom flooded due to clogged shower. When I told the staff they just said that it’s a handicap bathroom and that’s what it does

Leisure

2/10

Poor

13 Aug 2025

Shawna

Don't go!

Breakfast was cold... I stayed across from indoor pool so it was quite noisy. Bathroom light fixture was rusty and the bathroom was tiny. The WIFI was spotty and the TV service went out both times I tried to watch TV. If you have another option... stay somewhere else.

Business

10/10

Exceptional

11 Aug 2025

Alek

awesome stay

Business_and_leisure Self

10/10

Exceptional

01 Aug 2025

Catherine

pool and breakfast

Leisure Self

8/10

Excellent

31 Jul 2025

Matthew

Staff was great, rooms were very clean and the breakfast was great! Trash was always in the parking lot and no cigarette butt ash trays, stop smoking in front of building, looks bad. But pool was great, it was quite and bed was comfy and tv had lots of channels. 4 and half stars and enjoyed my stay at this hotel.

4/10

Poor

30 Jul 2025

Krista

The beds were not very comfortable. We were there for 2 nights. The only thing they did when they came in to clean. Um, let's make the bed. They didn't offer any clean towels. They didn't replenish coffee. Um, there was water leaking from the ceiling in the bathroom and had been so for a while. Cause the door swelled, so it don't, it wouldn't shut There was a gap underneath the door about 2 inches or more? So we were right by the pool. It was, it was noisy. We just did not have a good stay. The girl working behind the desk was very nice, though.

Partner