Name: Red Roof Inn Lansing East – MSU
Address: 3615 Dunckel Road, Lansing, 48910, US

2/10

Poor

05 Jun 2026

Janusz

They canceled our stay without stating the reason. In the message they told they refunded our money. They never did Eventually after 2 weeks we got our refund from Expedia after several attempts to reach the hotel.
It was the graduation week and our booking that we booked 3 months before cost us $90. Immediately after cancellation their relisted our room for $260. Total scammers. Their phone number they list is a cell phone number that goes straight to a voicemail. Avoid.

Partner

4/10

Poor

31 May 2026

jillayne

When I got there in the lobby. I had an issue with my checking in. When finally checked in and in the room I couldn't get the TV to program to watch some TV. Also when trying to use the microwave I found a plate of food. From a previous guest. To me the room was halfway cleaned.And it smelt like heavy smoke in this non smoking room.The room looked like nothing what the picture was on the website. The only thing that was convenient was it was close to where my husband's appointment for his procedure and close to the interstate to go back home.

Partner

8/10

Excellent

13 May 2026

Amber

It was good as far as cleaning and maintenance goes, but they can’t help the people who choose to stay there, and it was a decent experience overall, but it would have been better if the other tenants weren’t outside acting like they had no sense. Kinda uncomfortable being around them.

2/10

Poor

12 May 2026

Lisa

Beware… any favorable reviews of this establishment are most likely posted in a fraudulent attempt to overshadow the negative reviews. The room smelled of heavy cigarette smoke, the walls were dirty, fixtures look like they hadn’t been dusted in over 8 months; stained comforters and carpet; spider web in the corner; thin mattress on one bed. The heating /AC unit had very dirty coils and there was a mold stain on the ceiling. The microwave was missing its turn table and the refrigerator needed to be defrosted 6 months ago. Not sure of the safety at the location either. We were awakened at 2 am by someone shouting. Really check ALL the reviews before staying here.

Family

2/10

Poor

11 May 2026

Tay

Rude uncooperative staff

6/10

Pleasant

11 May 2026

Ratheesh

Room cleaned after I reached the hotel and kept me waiting for 15 Minute for cleaning even though it's pre booked. Toilet seats were dirty and not cleaned even after informing the team. Coffee machine was utter waste, the disposable cups were old and blackish spots in it. Coffee was horrible. Waste bin should be cleaned by us. They won't do it. Towels we need to replace each time by going to the reception and ask. It was a horrible stay here.

Self

4/10

Poor

10 May 2026

John

Needs to be deep cleaned; believe it! Weird odor. No continuous fan setting on heater/ac unit. Bedside lamp not working. Electrical receptacle next to sink not working... yes, I tried resetting the gfi. Bed comforter old. Not really close to any decent amenities. No coffee maker.
It was quiet, though. And the mattress was solid. In all fairness, we stayed here because of a busy graduation weekend at MSU... my fault for not booking our regular place earlier.

Partner

2/10

Poor

08 May 2026

Sabrina

Oh my. Because it was MSU graduation rooms were limited so because of my husband’s birthday this was the last room available. We had a handicap room with a broken safety lock on the door. MI weather was a little chilled and the heat/ac did not work. Maintenance was supposed to come check it out but never showed. Not Friday, not Saturday or Sunday. Tv remote did not work either and had to manually turn on, change channels and adjust volume. Front desk was NO help at all. They spoke very little English. They had a dining area but did not serve breakfast. I asked to speak to the manager and was told she would be in Monday. I asked for a complaint card and was told they didn’t have any. I then asked when would we be able to change rooms and was told maybe Saturday. Since Saturday was my husband’s birthday we left and stayed gone several hours to come back and locked out our room. When I asked why we were locked out and was not given an answer she just rekeyed our room key. This was a very unacceptable experience and especially to celebrate my husband’s birthday. If you are interested in coming here Please do not.

Partner

2/10

Poor

06 May 2026

Nasib Singh

Not at all recommended. No value for money. Expedia is cheater.

Partner

2/10

Poor

04 May 2026

Marion

We had a prepaid reservation. When we arrived there was a note on a closed hotel door saying “ sorry, no vacancy. If made a reservation we will refund you”. Still waiting for an apology on a graduation weekend in a university town and my refund + the difference what I had to pay in a last minute reservation in a hotel.

Family

2/10

Poor

04 May 2026

Raija

I have never done this before. The proximity of the hotel to MSU was wonderful and the parking was wonderful, but that is the only positive comment I have regarding this hotel. It was filthy and in desperate need of renovation. What was worse was that part of my extended family stayed at the hotel with us and their room smelled so bad that I gagged when I went in. We could not make any changes as we were there for a graduation from MSU on 05/02/2026 and we checked in at 11:00 p.m. We were very disappointed.

Friends_and_family Family

2/10

Poor

03 May 2026

Tracey

The rooms were disgusting along with the bedding. The bathroom had dirt on the walls. There were no towels, only washcloths. My 80 yr old mother called to ask for towels so she could shower and was told my staff that they would not give any towels until after 9am when cleaning crew arrived. The beds were terrible to sleep in and only one small pillow for each guest.

Family_with_children

2/10

Poor

03 May 2026

Terry

Room filthy...dirty towels in bathroom...dirt and dust everwhere...melted candle wax on curtain, floor and heating unit.

Looked like a crime scene!

Family

2/10

Poor

02 May 2026

wendy

Staff was rude.
Did not have a handicapped room like I requested.
Not vet a ground floor

Self

2/10

Poor

01 May 2026

Darrel

I had a paid reservation two weeks in advance of my arrival at the hotel. When I did arrive yesterday, I was told that my room was sold and not available. I was further told that it was graduation and first come first serve. Having a paid reservation at this hotel means nothing. I can neither say the hotel was good bad clean or dirty but what I can’t say is that it was ridiculous to travel from Chicago to East Lansing with a reservation paid two weeks in advance only to have somebody look me in the face and say, but we are overbooked. We don’t have a room for you. It was like a scene from Seinfeld. They know how to take the reservation. They just don’t know how to keep the reservation. Will never do business with this hotel chain ever again. The addage, “you get what pay for” was never so true. I forgot to mention that the receptionist kept saying, “we will refund your money without any type of fee being charged.” Any parents of the over 50,000 students at MSU, think twice before making a reservation at Red Roof Inn near the campus; you too might travel a long way only to discover that your paid reservation means nothing.

Self

2/10

Poor

24 Apr 2026

G

Front desk was rude

Self

4/10

Poor

23 Apr 2026

Nia

Upon my arrival desk clerk wasn't there I stood and waited for 15 minutes I called the hotel from cell after someone answered I was left on hold, when desk clerk returned did not speak no apologies. Room clean however absolutely no trash cans in entire room, toilet seat was cracked pinched my hinny, parking convenience. No streaming channel availability. I will not be returning.

Self

10/10

Exceptional

18 Apr 2026

Fucktard

Love this place and the night lady is so sweet and helpful

2/10

Poor

28 Mar 2026

Jessica

Terrible, locks didnt work, 1 outlet worked, dirty bedding, tv doesnt work, room stunk like an ashtray. No amenities. Bags of trash all over.

Self

6/10

Pleasant

21 Mar 2026

Steve

You get what you pay for.

Self

2/10

Poor

21 Mar 2026

Kenneth

Grose dirty room

10/10

Exceptional

02 Mar 2026

sijin

Yes parking is good

Business_and_leisure Friends

8/10

Excellent

20 Feb 2026

Lianne

Clean room and staff was friendly

Friends_and_family Family

2/10

Poor

19 Feb 2026

David

The room smelled terribly of cigarette smoke, despite being listed as a 'non-smoking' room. We went to the desk and requested another room and it was equally smelly. When we went to tell them about the issue, the staff was not at the desk at first and then said they couldn't do anything about it and we would need to contact Expedia.

Self

10/10

Exceptional

10 Feb 2026

marco

Clean and comfortable

Friends_and_family Friends

2/10

Poor

01 Feb 2026

Karihungu

Terrible hotel to book Rooms smells so bad and I was freezing so bad their heat I think it doesn’t work! Also no soap which is way too bad also their blankets are not enough I had to cover my self in my clothes just to not be cold I went to many hotels but this one was so bad for me I don’t recommend them….

Business Self

6/10

Pleasant

21 Jan 2026

Anna

The room was clean, but the shampoo had soap in it, the exact same as the body wash. There was a lot of activity at night with various arguments and slamming doors.
I was near the university, so expected some of this.
In the morning there was a giant pile of groceries in the parking lot and more people arguing. 😳😞 I hope they were able to save their food.
Otherwise,
It was fine. I was just sleeping there.

Business Self

4/10

Poor

17 Jan 2026

Leisha

The front desk staff were kind and helpful, no complaints with them, I know there's only so much they can do. The first room I was in was horrific. Filthy and smelled SO bad. I was going to suck it up and stay in the room anyway, but then found the toilet didn't work. Front desk helped me swap rooms. Second room smelled much better, but was also extremely filthy. This was my second bad experience with this location, I will not be returning.

Business

4/10

Poor

08 Jan 2026

James

Room wasn't clean. Smell of smoke

2/10

Poor

07 Dec 2025

Tana

Room smelled like cigarettes and cats. I truly think this hotel has more permanent residents than tourists.. very loud, yelling throughout the night..

Business Family

6/10

Pleasant

23 Nov 2025

April

Tv remote did not work. House keeping banging on door a hour before checkout time.

Self

2/10

Poor

18 Nov 2025

Claudette

The first

10/10

Exceptional

02 Nov 2025

Charmae

It was fine

Business

2/10

Poor

28 Oct 2025

Mark

Room had a very strong smell of smoke, sheets had stains, comforters were ripped, floor was dirty, there was a hole in the wall, and the TV flickered on and off and did not work. There were people in the office trying to get refunds on their rooms. Need I say more…

Friends_and_family Family

2/10

Poor

27 Oct 2025

Julio

It was the worst, the bathroom light didn't even work. The person working the desk could care less what concerns were brought to him!

Business

10/10

Exceptional

27 Oct 2025

Kenneth

No issue

Partner

2/10

Poor

27 Oct 2025

Matt

Do no stay at this hotel. Our room wreaked of cigarettes and when I went to complain all they did is give me a bottle of air freshener. I will be requesting my money back!

Leisure Friends

4/10

Poor

26 Oct 2025

Savannah

Stinky and not clean

It was not a great stay. Checkin was smooth but once in the room it was awful. Barley took a step in and it smelled VERY bad. It smelled like 10 dogs had been locked in there. There was even claw marks in the drywall. Went to talk to front desk and he said it was a dog friendly hotel and didn’t really care about our concern. Said no other rooms available. Didn’t even offer anything for the smell. We then had to go back to him and ask for toilet paper because there was none. We didn’t even have towels in the room. We also didn’t have a trash can. It was clearly not cleaned properly. There was even dog hair still on the floor. I get being pet friendly but have proper cleaning products for this. The smell and clueless was absolutely awful. On top of this the attendant seemed annoyed by our is asking for the literal bare minimum. Photo of the dog claw marks in the wall next to the bed.

Friends_and_family Friends

8/10

Excellent

23 Oct 2025

Blake

Everything was good. While I stayed they where paving the parking lot. And i had killed a few stink bugs. Other then that everything was pretty good. Building could use an update for sure but atleast the bed was comfy.

Business

6/10

Pleasant

20 Oct 2025

Gregory

Ok.

6/10

Pleasant

18 Oct 2025

Anthony

They dont clean the rooms and the rooms smell like animal piss

10/10

Exceptional

16 Oct 2025

Jessica

Clean room very friendly staff

Family

10/10

Exceptional

12 Oct 2025

Lisa

Place was quiet needed a little work staff was ok

10/10

Exceptional

06 Oct 2025

April

Clean room and comfortable bed

Self

2/10

Poor

30 Sep 2025

Thomas

Don't. Just don't. Ew.

2/10

Poor

29 Sep 2025

Andrea

.

Leisure Family

8/10

Excellent

25 Sep 2025

john

Just needed a no frills place to.crash for the night....not really much in the immediate area but a taco bell and gas station

Business

10/10

Exceptional

19 Sep 2025

Julie

The rooms are beautiful the staff are very nice people

Leisure Pet

2/10

Poor

19 Sep 2025

FREDDY

The only thing I liked was that it was a short stay. Sheets were dirty with cigarette burns, room smelled like nothing but cigarettes, bathroom door would not stay closed or lock, they left 1 bath towel for a 4 person stay, 1 roll of toilet paper. Definitely not worth what we paid! First and last time here.

Leisure Family

6/10

Pleasant

16 Sep 2025

Diane

It was convenient to MSU and good price. But people should know it is pet and smoke friendly. Our first room reeked of smoke and we had to change it.

Family

6/10

Pleasant

16 Sep 2025

Kimberly

Needed cleaner room

My first room smelled like smoke and had fleas. It was not as clean as I would have liked. The second room was smoke-free and flea-free, but still not as clean as I would have expected. From my first room, I spent the night wondering if the itch was just an itch or an insect.

Self

8/10

Excellent

15 Sep 2025

Teresita

Needs updating
Room clean however it did smell like smoke

4/10

Poor

14 Sep 2025

dana

Pillows were lumpy, dirty around facility, room was clean, staff was friendly.

4/10

Poor

14 Sep 2025

Andrea

My room was not clean. There was hair in the sink and shower. Some outlets didn't work. Floor had not been cleaned, food on it from previous customer. Told staff my concerns and they didn't appear to care. Laighed at me when I asked about continental breakfast.

Business Self

10/10

Exceptional

07 Sep 2025

Charles

Helpful staff, quick check-in

Leisure Self

2/10

Poor

07 Sep 2025

Steve

Room was dirty and smelled like cigarette smoke. Super thin walls and all around old and dilapidated motel.
Terrible. Would rather of just driven home but HAD to pay at booking.

Business Self

2/10

Poor

06 Sep 2025

Ralph

Looked like a homeless shelter - had to book a new hotel upon arrival because it looked so bad.

Leisure Friends

6/10

Pleasant

02 Sep 2025

Richard

The staff were very polite and friendly, and they were helpful. Otherwise, I'd have rated only one star. I had to go to the front desk THREE times because the key to the room stopped working. Each time they fixed it right away, but it was an annoying inconvenience. The property is badly run down. Lots of people hanging around outside their rooms smoking. The bed sheets had smudges on them of indeterminate origin. The bedspread had stains and smudges. One pillowcase had a small drop of a blood stain on it. Very gross. The bathroom and sink were clean. The TV remote was slow and there was no channel guide provided. My room had only a desk chair and lacked a comfortable chair to sit in, so it was impossible to relax. The mattress was only fair. They don't have daily maid service. Front desk said it was available upon request. I can't recommend this property.

4/10

Poor

27 Aug 2025

Verified traveler

Red Roof Inn

Room did not look well cleaned. There was dirt on the floor and hair in the tub. The tv had a line down the screen and the remote would not work. Called about the remote twice before finally being offered another room. That room was slightly nicer and a little cleaner looking.

4/10

Poor

24 Aug 2025

Ashley

Not impressed

The room isn't as nice as my previous room. Also had rude people outside trying to start issues.

Partner

10/10

Exceptional

20 Aug 2025

Wilondja

Ggi

Business

2/10

Poor

20 Aug 2025

Duane

Staff was rude, water at sink had no cold water, no lights above sink till second day, no outside lighting the second day. I would not recommend.

Leisure Family

2/10

Poor

16 Aug 2025

Brian

Booked 2 rooms. Arrived at 6pm after a 9 hour trip (check in started at 3pm. Gave me adjoining rooms (that was great as I didn't request it.) Unfortunately 1 room hadn't been cleaned yet.
Did give me another room but it was 9 rooms down the hall.
Very in convenient location as everything,is good, shopping, activities are at least 5 miles away.
Did find a live cockroach the morning after we arrived.
I would not recommend staying here.

Family_with_children

10/10

Exceptional

06 Aug 2025

Justin

It overall was a pleasure staying. During check-in, a cute, friendly dog greeted me. Faculty was helpful and straightforward. My room was well prepared and cleaned. It offered shampoo conditioner, shower gel, and everything one would expect from an apartment. They immediately replaced my apartment key that stopped working without any problems. The only problem I had was loud noises that sometimes occurred during the night. Other than that I had a good experience!

Leisure Self

10/10

Exceptional

01 Aug 2025

Jessica

Nice

10/10

Exceptional

15 Jul 2025

Saidi

I like

Friends

10/10

Exceptional

18 Jun 2025

Adam

Great place for cheap money

2/10

Poor

16 Jun 2025

Brenda

Upon checking in a sign on counter in lobby stated TVs not working. Must of not paid their cable bill. Shady people in parking lot, pacing outside of building. Didn’t feel very safe. During the night people were screaming and arguing. Didn’t sleep at all!! Stated coffee in lobby NOT!! When asked where the coffee was the desk attendant said something however couldn’t understand her. I had to ask her what several times to repeat herself. Finally said never mind and left. Can’t believe I was charged for staying there, they should have paid me.

Leisure Family_with_children

2/10

Poor

15 Jun 2025

Haven

This was the trashiest place

2/10

Poor

14 Jun 2025

Antione

First off the room I ordered wasn’t available after I paid Expedia 100 bucks for the room the staff blamed it on Expedia for selling rooms that’s not available I guess then when I get on the room the tv not working I paid 100 dollars I think Expedia should give me some of my money back because that stay last night not only the room but it also hurt me spending money with Expedia again.

Leisure Partner

4/10

Poor

07 Jun 2025

Madison Alison

In the three nights I was there there was no service to the room . No clean towel replacement , to emptying of the trash. The room had a horrible odor of cabanass , smoke or vape maybe all three. The key to the room was constantly needing reprogramming . The room was rodent and insect free . It appeared tidy upon check in

Leisure

2/10

Poor

03 Jun 2025

chris

The first room I was checked into had water all over the floor so I was moved to another room, which still smelled like cigarette smoke and was very small. There were multiple people hanging out near my room talking on the balcony for most of the night. I wouldn't recommend this hotel

4/10

Poor

31 May 2025

Wilfred

Sketchy people hanging out, felt unsafe. Staff was unpleasant & had to update my key card everyday. Not enough lighting in the room and bathroom curtain smelled like mildew. No cable TV or option to hook up my Roku device. Definately would not stay here again, a mistake.

Business

4/10

Poor

29 May 2025

Terry

No hot water, no tv, but cleaning crew did a great job on rooms and property....

Leisure Family

10/10

Exceptional

29 May 2025

Shamel

Good

Self

10/10

Exceptional

19 May 2025

Megan

Very clean and comfortable

4/10

Poor

14 May 2025

Randy

Out of the 3 wall outlets only one worked and it was no where near the mirror for curling your hair. The room had no chair to sit on to put your shoes on. The room was so small the bed took up 80 percent of the space. Would never recommend this place for any amount of money. We were charged 368.00 for the night and it sucked big time.

Leisure Partner

4/10

Poor

12 May 2025

Andree

Room was not ready at 310 pm. Took additional time to check in, hard to understand staff, they kept talking amongst themselves. Overall they were not pleasant. Room was tidy but not clean and had an odor.

Business_and_leisure Self

8/10

Excellent

12 May 2025

victor

No place near to eat. No guide listing on TV. Too far to walk to MSU. Absolutely no dining place to walk near by.

Business Self

2/10

Poor

09 May 2025

Tim

Bad odors

Couldn’t even stay here the room smelled so terrible. The desk clerk was nice enough to give us a refund so we could stay elsewhere… that we’re still waiting for.

Friends_and_family Family

2/10

Poor

09 May 2025

Julio

This place was HORRIBLE!

This was literally the worst stay I think I have ever had somewhere. The room smelled, the floor was randomly wet. MSU Grad weekend at it's finest! This place should have the Health Department pay them a visit!

Business

10/10

Exceptional

09 May 2025

Michael

The room was clean the bed was comfy I wish there were more pillows

Friends_and_family Family

8/10

Excellent

04 May 2025

dianna

Easy access to highways and major sites

Leisure Pet

6/10

Pleasant

03 May 2025

GORDON

Cleanness is okay. No body soap or shampoo in the dispenser. No blow dryer for my wife. We had two bed queen room. When we asked for a hair dryer they said that it is provided only in king bedroom. Not worth the cost.

Friends_and_family Family

2/10

Poor

03 May 2025

Shirley

Price gouged hotel rate for Graduation, place is a budget $69 dollar a night at its best. Non smoking room smelled like a walking cigarette. Lady walked out of room when we were walking up. Toenail clippings still on the floor. If you have any taste you will not want to stay here at the roach motel.

Leisure Family

8/10

Excellent

03 May 2025

Karana

Good for a place to sleep. That’s all I needed it for. The place was clean. My only complaint there was a food smell in the

4/10

Poor

18 Apr 2025

Joseph

Its the only place iv ever been to that wanted me to pay for a late check out. $20!!! Crazy. Also was told I needed to bring my dirty Towels to the front desk for new ones. Brought down 2 sets, but would only give me 1set to replace the 2.. their was two of us staying so that was inconvenient.. rooms were nice tho. Beds were ok but the pillows were really flat. Definitely the least comfortable place I stayed. Not uncomfortable, just the least that iv stayed at

Leisure Family

2/10

Poor

31 Mar 2025

STACEY

Absolutely terrible!! Dirty and smelled like marijuana!

Leisure Family

8/10

Excellent

21 Mar 2025

Verified traveler

Ok

The room was a little smaller than what I would have liked. The blanket had some burn marks on it and the room smelled a little like smoke. Otherwise clean room.

Partner

10/10

Exceptional

17 Mar 2025

Reginald

I felt really safe

6/10

Pleasant

09 Mar 2025

Christopher

Not very clean. The worst bed I have ever slept on. Sheets were stained. Pillows were flat. No toiletries in the room. Overall just not a good experience.

Business Self

6/10

Pleasant

01 Mar 2025

Kristin

Rate was very fair and paid in full prior to arrival. They tried to charge 22.24 extra, blaiming Expedia. I paid and asked for extra receipt to dispute and they returned the 22.24. Seemed fishy.

Leisure Family

4/10

Poor

28 Feb 2025

Bianca

Room was not cleaned properly

Leisure Self

8/10

Excellent

24 Feb 2025

Alehegn

Staff mebers are very kind but

2/10

Poor

08 Feb 2025

ron

.

10/10

Exceptional

08 Feb 2025

Thomas

🙌

Leisure Family

6/10

Pleasant

03 Feb 2025

Susan

check in fine, clean room but no remote for tv and went to desk and they didn't have any extra cause they have all been stolen. Also no soap in any dispensers fortunatly I have my own with me.

Business

4/10

Poor

31 Jan 2025

Jessica

The toilet was very dirty when we checked in and it ended up overflowing all over the floor, all the way to the carpeted area because the water wouldn’t stop running. After having maintenance come, we ended up switching to a different room that also had a gross, dirty toilet and also some type of dead bugs. Overall, not very clean. The staff was nice and helpful though.

Leisure Family

10/10

Exceptional

30 Jan 2025

Thomas

Absolutely 0 complaints. Highly recommend

10/10

Exceptional

26 Jan 2025

Thomas

All around great staff, price and location.