Name: Quality Suites Lansing
Address: 901 Delta Commerce Drive, Lansing, 48917, US

10/10

Exceptional

31 Jul 2026

Amanda

Great front desk staff! Lovely space for breakfast.

8/10

Excellent

29 Jul 2026

Tricia

Breakfast could be better
But overall great stay

8/10

Excellent

28 Jul 2026

Eric

Everything was fine except the AC and the tv had a weak signal most channels didn't work. Minor adjustments to a good experience.

6/10

Pleasant

27 Jul 2026

Lisa

Smelled like smoke. Rooms are VERY dated.

8/10

Excellent

22 Jul 2026

Erin

The breakfast was great. The lobby was nice . No pool. Rooms were nice. If you plan on using the pull out sofa you need to go to the front desk for the sheets. Overall, a good hotel.

4/10

Poor

16 Jul 2026

Jenifer

Breakfast not good, room is old Pillows awful and rooms old and hotel, Front desk excellent Air conditioner didn't work, old, bathrooms old , beds not comfortable, will not be staying at this location ever again. Only thing good is staff!

Partner

6/10

Pleasant

14 Jul 2026

Cory

Trying to be embassy suites but not even close. Not very clean. Unfriendly staff and badly maintained a/c.

Self

10/10

Exceptional

02 Jul 2026

Sherry

Everything was perfect! And I’m picky!

Family

4/10

Poor

27 Jun 2026

Barbara

Breakfast was good, dining area clean, our first room furnace was all apart and laying in room, second room was worn and dirty. So disappointed.

Partner

10/10

Exceptional

26 Jun 2026

Corey

Amazing stay in would stay again

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Niraj

In room #202 toilet was not flushing so we had to use lobby toilet and pull out couch was very dirty from inside. Staffs were nice.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Sanyar

Staff service at front desk was excellent.

Family_with_children

10/10

Exceptional

14 Jun 2026

Jane

We have stayed at this hotel several times in the past ten years. Always comfortable beds and nice linens. Rooms clean and spacious. Quiet and nice grounds to walk our dog. Dining options in close proximity.

Partner

6/10

Pleasant

11 Jun 2026

Stephanie

The room was a nice size. The beds were comfortable. The room was worn and not terribly clean. It felt like it really needed a good deep cleaning, more in depth vacuuming scrubbing. The hotel is just getting older. The breakfast was mediocre, but there were choices. It wasn't bad, it just needed a little love. And for the price and location, it was fine.

Business

10/10

Exceptional

11 Jun 2026

Teresa

Lots of room in our suite. Really comfortable beds.

Family

10/10

Exceptional

09 Jun 2026

BENEDICTE

Easy access, easy check in, everything was comfortable.

Self

8/10

Excellent

01 Jun 2026

Jeanne

The staff was great. Greeted upon arrival by the front desk with a prompt check in. I was surprised by the size of this hotel. The lobby was bright and comfortable but maybe a little too under furnished for the size of the space.

When I got to the room I was impressed with the size of it. The furniture needs some TLC (stains on the couch, shades dirty and carpet wasn’t very clean). There were some obvious signs of leakage in the ceiling with brown spots and soft areas. The bathroom is out of date and really needs some help.

The bed was comfortable and 2 TVs in the room along with a fridge and microwave were convenient. The air conditioning definitely works well!

The breakfast was great with waffles, eggs, sausage and biscuits and gravy. I appreciated that it was all hot and that the older breakfast attendant was friendly and engaged with guests.

Overall my stay was good for a 1 night stay. Price was reasonable but with updates to this property it could be fantastic.

Self

10/10

Exceptional

30 May 2026

Ruth

Everything should have been 5 stars however during the last day of stay, there were not enough breakfast for costumers.

Family_with_children

10/10

Exceptional

25 May 2026

Sarita

The only complaints were that the air conditioner was so loud that we could t have it on and the tv didn’t come out from the wall so I couldn’t plug in my Roku. Also the outlets on the couch didn’t work

The breakfast is always the best and the staff was super nice.

Self

10/10

Exceptional

23 May 2026

Deborah

I was shocked because it was a huge room, beautiful buffet breakfast and very nice people. The sheets kind of smelled funky, but it was a beautifully clean room.

2/10

Poor

21 May 2026

Harry

Ac in room didn’t work! Said they have no maintenance staff on shift. Sold out so couldn’t move me. Said they can’t compensate me because I booked with Expedia. Okay Expedia step up here!

Self

2/10

Poor

21 May 2026

Denise

We reserved a room with two beds and couch for 5 people. When we got to the room, it hadn’t been cleaned from the previous guests. It was the last room with two beds. We had to pay for a second room. One of the rooms didn’t have working air conditioning. After talking with the manager, they refused to credit us for the second room. The evening staff was very nice and apologized for the trouble. The main area of the hotel had nice seating areas and there was a hot breakfast.

Family

10/10

Exceptional

17 May 2026

Marilyn

Breakfast was very good. Loved the room. Room was nice and cool.

Partner

6/10

Pleasant

17 May 2026

Rochelle

Skimpy breakfast selection
A/C OK

Partner

8/10

Excellent

16 May 2026

Susan

Nice large 2 room 2 tv rooms.

Friends_and_family Family

8/10

Excellent

14 May 2026

Carina

.

Family_with_children

6/10

Pleasant

09 May 2026

Monica

The breakfast menu is the same all days. No fruits, only apples.
The staff is very friendly and attentive, especially the chambermaids.

Friends_and_family Family

6/10

Pleasant

05 May 2026

VINCENT

Breakfast menu was not good at all. Very disappointed. I should of just skipped it and went to McDonalds.

Partner

10/10

Exceptional

04 May 2026

Christina

Beautiful well kept property. Continental breakfast was delicious 😋 Quiet and clean.

Partner

8/10

Excellent

04 May 2026

Rebecca

Breakfast area was spacious, clean, and warm food served. Room was clean.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Leah

Nice place and free parking is always a plus!

Partner

10/10

Exceptional

20 Apr 2026

Rayanna

All of the above was good

Self

10/10

Exceptional

18 Apr 2026

Danielle

Clean easy access breakfast was good and staff helpful I will reserve this hotel again for sure

Friends_and_family Friends

2/10

Poor

16 Apr 2026

Sarah

Worst hotel experience I’ve ever had. The room reeked of mildew masked by an overpowering fragrance that gave me a severe migraine. The air conditioning didn’t work, the toilet seat was broken and wouldn’t flush, and the room was visibly dirty with stained carpet throughout. The bathtub was also dirty and unusable. I paid for a two-night stay but had to find another hotel after the first night because it was that bad. When I brought these issues up at checkout, the front desk staff cut me off and responded rudely. Completely unacceptable.

Self

10/10

Exceptional

11 Apr 2026

Tammy

Great staff the minute we arrived, didnt have to wait long even though they were very busy. They had a very large group in front of us but he c was very polite and we didn't wait long.
The room was very nice and clean.
Breakfast was very good . Even though there was a large group of students they kept everything full and hot.
Kudos to your staff, we will be back again.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Mijara

My stay was great!! They are very accommodating to any requests. The staff is very kind and courteous to their guests. Rooms are very clean and comfortable. Snacks are a bit pricey, but there are stores nearby for a bigger selection. Breakfast hit the spot in the morning before I had to leave for work. Waffles are my favorite so that was a plus for me, you can make your own. Location is close to the highway, and it’s perfectly centered between restaurants, stores and fun activities surrounding the area. Plenty of places to park if you’re traveling for sporting events and need to park charter buses. Overall, I would recommend this hotel if you’re traveling or just a staycation. I’d give them 5 stars. ⭐️⭐️⭐️⭐️⭐️

Family

2/10

Poor

09 Apr 2026

Jeremy

Very rude staff and they said we was smoking in the room but we don't even smoke

Partner

8/10

Excellent

07 Apr 2026

Pamela

Good for park and fly

Partner

8/10

Excellent

24 Mar 2026

violet

Our room 426 was very tidy but had stains on the sofa. One of the cushions was totally torn with stuffing coming out of it. The white comforters had stains on them as well. The staff at the front desk and the breakfast nook were outstanding! The housekeepers at 8:30 in the morning were yelling at each other between floors. It didn't bother us as we are early risers but if anyone was trying to rest in, this could of been very distracting.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Alvin

Yes

Partner

10/10

Exceptional

22 Mar 2026

Rajat

Clean room.Decent breakfast.Safe neighbourhood.Stayed with 2 young kids and family.

Family_with_children

8/10

Excellent

20 Mar 2026

Luke

Room was pretty weathered…stains on the floor, bedding had stains, couch had stains, and overall the room was in need of some love and updates.

4/10

Poor

19 Mar 2026

David

We were really excited to stay at this hotel as it had great reviews but unfortunately didn't meet our expectations. We didn't have water in the shower and toilet at some point, beds were stained, garbage under the sofa bed, dirty vents. Not so friendly reception and kitchen staff. Overall we would not be back here.

Family_with_children

2/10

Poor

14 Mar 2026

Rita

They didn't clean our room until the last night...
We took out TRASH
TOOK OUT TOWELS
Had NO Door between front room and beds
Had to change 3 different times
Room key rekeyed 3 times first day 2nd day Twice 3rd day once...We were LOCKED OUT OUTSIDE...VERY INCONVENIENT... I DESPERATELY NEED A 1/2 PRICE DISCOUNT...

Family_with_children

8/10

Excellent

09 Mar 2026

Julie

This hotel is close to family. The rooms are very spacious. We love popping over to Horrocks which is within walking distance.

Partner

2/10

Poor

08 Mar 2026

Floyd

Terrible

4/10

Poor

07 Mar 2026

Mario

The hotel was great but the only thing was they didn't have a pool when I booked it online it said it did but it was for another branch they put all the pictures into one, other than that it was excellent.

Family_with_children

4/10

Poor

05 Mar 2026

jeremy

Didnt no it was a hot tub advertised a dauna

10/10

Exceptional

05 Mar 2026

Tamika

Love the suana and workout area.

Family_with_children

10/10

Exceptional

04 Mar 2026

Jaryd

Big room and clean. It’s a nice hotel

Partner

10/10

Exceptional

02 Mar 2026

Mark

Very nice room for the money!

Pet

8/10

Excellent

02 Mar 2026

Sue

The refrigerator wasn't working in our original room. The front desk staff moved us to another room immediately without any issues. That room was great! Clean. Great rate. They even refunded us when we decided to head home a day early. I would stay there again.

Partner

6/10

Pleasant

02 Mar 2026

James

Not the best of Quality Suites I have stayed at. Our room had a toilet that needs the flusher worked on as it likes to stay running. Also the water pressure was weak, and it took far too long for the shower water to even get a little warm. The heater was quite noisy when turning off.

Partner

2/10

Poor

28 Feb 2026

Nichole

Room wasn't very clean. Used shampoo/conditioner bottles in room. Remote for the tv was disgusting. Towels were drapped over smoke detectors.Then we found a bed bug in one of the blankets

8/10

Excellent

24 Feb 2026

Kip

Comfortable nights rest. Good breakfast.

Self

6/10

Pleasant

21 Feb 2026

Jamie

Room was average for a stay. Walls seemed lean, because we kept hearing the neighbors. 1st around 8pm, which wasn't a big deal, but hearing your neighbor at 3:30 talking isn't right!!!

Partner

10/10

Exceptional

18 Feb 2026

Leslie

Yes yes yes Staff were awesome , room was awesome, ambience was awesome. Price was awesome. We have booked a second stay for our Lansing stay beginning Feb 21. We will book this hotel for all future visits to Lansing

Partner

2/10

Poor

16 Feb 2026

Dan

Upon checking into our room we discovered there was no power to the nightstand between the beds. I inquired at the front desk and was told \"you have to reset the gfci\" i was shown a photo on the desk clerks phone what it looked like. Never told where in the room this is located. After an unsucessful search for the device, we were told we would have to move rooms. I am at a loss as to why the guest is in charge of trouble shooting an electrical issue. Never offered to call maintenance. We have stayed at this hotel for a number of years and have watched it go down hill. We won't be back. If i we you, spend 20 bucks more for a better option.

Partner

8/10

Excellent

14 Feb 2026

Domingo Dominick

very clean

Business_and_leisure Partner

6/10

Pleasant

10 Feb 2026

Eric

Staff was very courteous and attentive. I called for an iron and within 1 minute, someone was at my room with the iron. The room, however, was very dated and in need of TLC.

Business Self

10/10

Exceptional

10 Feb 2026

Mark

Remodeled room

Friends_and_family Family

8/10

Excellent

08 Feb 2026

Esther

The location

Friends_and_family Friends

8/10

Excellent

03 Feb 2026

David

Overall, this is a decent hotel. The rooms are spacious, clean, and the beds are comfortable. The only drawback was the stained couch in our room—it wasn’t very comfortable and could really use replacing. Aside from that, we had no complaints. Would I stay here again? For the price we paid, absolutely.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Ashley L

The room was excellent. Good location. Kind staff.

Leisure Partner

6/10

Pleasant

31 Jan 2026

Debra

Room was clean except for bathroom. Hair on floor and there was no heat in the bathroo.

Partner

6/10

Pleasant

20 Jan 2026

Allison

Check in/out was quick, room was average (Queen bed, pull out couch for 3 adults). After check in we discovered a sign in the room saying we had to go back to the front desk to request bedding for the pull out. That would have been nice to be told when checking in as it would have saved us a trip back to the desk. Breakfast was average.

8/10

Excellent

17 Jan 2026

Tricia

Great stay

Leisure Partner

8/10

Excellent

04 Jan 2026

Heather Dow

Lots of space, room was warm upon arrival.

Self

4/10

Poor

02 Jan 2026

Lisa

No hot water and cold in the room

Business_and_leisure Self

10/10

Exceptional

01 Jan 2026

Roxanne

The hotel is consistently clean, quiet and nice. We feel safe and know the rooms are updated regularly and are well maintained. I think they could invest in some new towels but the ones we used were white, clean and acceptable. The bed is way too hard for my husband but the sheets are soft and the pillows are nice. We love this hotel and really miss Tom the cook who used to make breakfast. He’s passed but made this hotel a must stay location. His spirit lives on! We will always stay here when in Lansing. . It’s the best hotel. My husband has stayed here for years and won’t stay anywhere else.

Partner

10/10

Exceptional

31 Dec 2025

Jordan

Booked here for a last minute funeral. The room was much larger than I expected and it was quite clean. Definitely the largest breakfast I’ve ever seen at a “free breakfast” hotel before! Was very pleasantly surprised and left VERY full! Would absolutely stay here again!

Friends_and_family Family

2/10

Poor

22 Dec 2025

Fred

No hot water in room and said it’s nothing they can do about it! I will NEVER come back. Rude ppl

Self

10/10

Exceptional

21 Dec 2025

Michael

Everything was absolutely perfect.

10/10

Exceptional

13 Dec 2025

Marshal

The menu was blaise, just like any other motel, it is food but not interesting.

6/10

Pleasant

04 Dec 2025

Vernon

We arrived at breakfast 30 minutes prior to closing and there were no eggs and would not make any more. Limited items to eat. Desk manager did not care.

Partner

2/10

Poor

02 Dec 2025

Kathleen

We had to move rooms twice, due to a bathroom leak and nonfunctional heater. The rooms are in desperate need of maintenance and updating. The staff was great and very responsive.

Leisure Family

4/10

Poor

01 Dec 2025

Jody

The first room they put us in the shower was literally black from not being cleaned. The second room was not very clean but didn’t feel like being moved to another dirty room. The second room had spots on the floor that appeared to be dried up dog poo, the duvet was nasty dirty, the remotes for the TV’s didn’t work, and the countertop around the sink clearly had not been washed after the last guest.

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Vicki

We have been staying at this location at the same time every year fort he last 20+ years. The breakfast has gone down significantly since the long time chef no longer works there. We appreciate the fresh options of eggs, sausage and tatertots but the tatertots were cold and very chewy. When you are used to an excellent breakfast, it is very disappointing to have this as your option. The rooms were clean, but there were no supplies for the couch and the front desk said they had none to give you. How can that be an option for sleeping but you no bedding for it. Its very disappointing when the amenties used to be so great and now they are not. I had to wait for a check in person to come from the back so I was never greeted when I came in or when I handed my keys back in.

Leisure Family

6/10

Pleasant

30 Nov 2025

Teresa

The room was clean. Staff was nice, but we had to leave a day early due to a winter storm coming and the advised me I was not eligible for a refund for leaving early. Very disappointed.

Leisure Pet

4/10

Poor

29 Nov 2025

Kathleen

We had to move to a different room - twice. Once because the sink was gushing water onto the floor. And the second time because the heater wasn’t working ( temperature could not go above 61). The third room we were moved to also had a broken HVAC unit, but we could get the temp to 68 and did not want to move a 3rd time.

10/10

Exceptional

25 Nov 2025

Brent

Great stay

Leisure

10/10

Exceptional

24 Nov 2025

Donna

Everyone was very nice, check in was easy.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Donna

Clean rooms, check in was a peice of cake, breakfast was great! Would def stay again

Leisure Partner

8/10

Excellent

20 Nov 2025

Tricia

Was happy with our stay

Leisure Partner

10/10

Exceptional

06 Nov 2025

Laurie

Don’t hesitate to stay here. You will not be disappointed!

Business Self

4/10

Poor

04 Nov 2025

Robert

The room wes in poor condition the bedding had stains the couch had dried fluid on it the room had a bad smell and the bedroom door was missing

4/10

Poor

02 Nov 2025

Vanessa

The room wasn’t clean, sheets were nasty, brown stains were on the mattress covers we had to go and request clean bedding and the second one was nasty as well dusty tables, carpet was filled with stains inside hotel room and walking to the elevator. The staff were extremely friendly and super nice. We didn’t eat breakfast at the location. Also parking is never a problem we have stayed at this location a few times but this time has to be the worse time pertaining to cleanliness of the hotel

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Julie

Bkft was great and rooms were very comfortable

8/10

Excellent

01 Nov 2025

Marshal

Yes

8/10

Excellent

30 Oct 2025

Michael

Restrooms were clean. Staff was nice.

Leisure Family

2/10

Poor

29 Oct 2025

Tiffany

Room had no bathtub. Switched rooms and trash was not emptied (sanitary napkins in trashcan). Two hours later used bathroom and toilet did not flush
Called front desk for plunger. Was informed I had to come and get, only 1 staff member. Toilet still does not flush. Only after 3-4 flushed. Terrible anniversary!

8/10

Excellent

26 Oct 2025

Thomas

Was quiet, simply a place to stay. No problem with parking. Took forever to get warm water in the shower, never was “hot”.

Self

2/10

Poor

24 Oct 2025

Jo

There were serval hairs in the tub I took a video

Business Partner

8/10

Excellent

19 Oct 2025

Melody

This is our go to hotel when we are in the Lansing area for sporting events, shopping or a quiet weekend get away

Leisure Family

4/10

Poor

18 Oct 2025

Tony

We could hear the men in the room next to us very clearly. Watching sports, yelling, belching etc. We moved into the other part of our room and slept on the hideaway bed.
Then in the morning their alarm was going for 2 hours starting at 5am.
Will NOT stay here again, or recommend it

Leisure Family

2/10

Poor

17 Oct 2025

Don

not many choices for breakfast good parking

Business

4/10

Poor

17 Oct 2025

Martin

Unfortunately the room wasn’t cleaned to my standards. Tub was dirty and the sink was backed up.

Leisure Family

10/10

Exceptional

13 Oct 2025

Amanda

Needs more options

Business_and_leisure

6/10

Pleasant

12 Oct 2025

Kimberley

The lobby area was comfortable and clean. Service was great. The room needed much in upgrades. The bathroom tube and flooring was not clean. The carpet had many stains.

Friends_and_family Friends

4/10

Poor

12 Oct 2025

Shawn

On arrival I requested being moved to a king room as we only needed one bed( our other guest cancelled). The front desk young man was very accommodating as he was \" negative one double \" on his reservation sheet.Great for both parties. Unfortunately, something went amiss in the exchange and we were awaken at 4:30 am with a poor man toting a suitcare who successfully unlocked our door attempting to enter our room. He quickly saw the error but I was unable to get back to sleep after the disturbance. The front desk did not find this situation as unnerving as I did

Partner