Woodspring Suites East Lansing University Area

6/10

Pleasant

15 Jul 2026

Kara

Unfortunately, our room was not as clean as expected. It wasn't filthy, but there was food debris in the sink drain, crumbs in the drawers, and hair in the shower.

My bigger concern was a water leak in one of our rooms (Room 120). It appeared to be an ongoing issue rather than something that had just occurred. When I reported a puddle of water outside our door, the front desk staff responded by mopping it up, but this only left the floor more slippery.

The following day, I spoke with another staff member who informed me that they were already aware of the leak. That was disappointing to hear, as the room was still being rented despite the known issue. Additionally, there was visible water damage on the wall near an electrical panel, which raised safety concerns for me.

Overall, while the cleanliness issues were frustrating, the decision to rent a room with a known water leak was the most concerning part of our stay.

Family

8/10

Excellent

14 Jul 2026

Michael

Overall very good and reasonably priced. Decent area, will stay here again.

6/10

Pleasant

12 Jul 2026

Kendra

Humble but clean establishment

10/10

Exceptional

12 Jul 2026

Juan

Staff was courteous and friendly. Room was spacious, clean and had every appliance needed to make my stay comfortable. I really recommend it.

Partner

10/10

Exceptional

09 Jul 2026

Todd

We needed a two day stay on short notice. The fact that we also needed a place that would take cats complicated things. The staff were super helpful and they had no problem accomadating us on short notice. If you're looking for something high end, this isn't the place, but if you want something dependable at a decent price this is a good choice for you.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

JOHN

There is not an ounce of doubt, in my mind, that this location will be the one I use whenever I am in the area for work. The location is right by a Meijer, restaurants and other big box shopping locations, but it is also tucked away where you're not bothered by the noise or traffic. The staff is absolutely AMAZING! They were more than accommodating from the moment I checked in. Some are bothered by the process of having to call or use a kiosk, but it is absolutely not anything to hold against the staff here. Customer Service is an art that many no longer hold, but this location has not forgotten what's important and they are literally top notch.

Self

4/10

Poor

01 Jul 2026

Jeffrey

Room was dirty. Lots of noise coming from other rooms and had to wait for someone to check us in when we arrived at 930pm.

Friends

10/10

Exceptional

26 Jun 2026

Paulette

Everything was great, my only suggestion is maybe adding shampoo and conditioner to the bathroom. But everything was great

Friends_and_family Family

2/10

Poor

16 Jun 2026

Rebecca

We got this room last minute. We did come in late at night but the staff wasn’t to helpful. Had the front desk closed off and not just late at night, but still in the morning at ten to nine. There was actually a fed ex guy there waiting for someone to take the package along with a couple other customers trying to figure out how to get a receipt for their stay. Kitchen set up would have been better if it had utensils and cookware. Fridge worked so that was the plus for us. It was not clean. Hair and stickers along w pimple stickers stuck all over. There was a scent package that was stuffed between the light and mirror in our bathroom which smelled funny. Beds only had two very small pillows on each bed when most hotels would have four on each bed. I will say that outside the landscape was very nice. But the management and cleaning staff need to do way better. One star is all I would give. I had better stays at the red roof

Family_with_children

4/10

Poor

14 Jun 2026

Chelsa

The room smelled like cigarettes and mold/moisture, stale and damp. Although the beds were made, the room was dusty and not vacuumed. Long hair was in the tub and on the floor throughout the room. I would not choose this location again.

10/10

Exceptional

13 Jun 2026

Danyelle

Great room great experience

8/10

Excellent

12 Jun 2026

Ronald

Room was clean and comfortable we enjoyed the full-sized refrigerator

Partner

2/10

Poor

10 Jun 2026

Priscilla

They charged me for extra days that I wasn't in the hotel and then had the nerve to have my card on reaccuring payments

Friends_and_family Family

4/10

Poor

06 Jun 2026

Mary

I received an email telling me to use a kiosk to check in if I arrived after hours. The kiosk hasn’t worked since March 31st. The sign said to use the phone- which didn’t work.

Got to my room/ no towels. Turns out they were in the bathroom floor because the room had not been cleaned.

Self

10/10

Exceptional

01 Jun 2026

Myles

As soon as I got there I was greeted by Shalita a very nice woman and helped me with all my questions that I had when I arrived in my room it was very clean and felt like home

Friends

4/10

Poor

30 May 2026

Tree

Took a second try to get a half ready room. Seemed clean but had to dress bed myself with folded bedsheets left behind. Bring your own blanket!

Self

10/10

Exceptional

25 May 2026

Juyeoung

Staff

Partner

8/10

Excellent

24 May 2026

Ricky

There were no kitchen utensils

Friends

10/10

Exceptional

22 May 2026

Sam

Clean room and staff. Nice kitchen but you must bring everything with you.

4/10

Poor

20 May 2026

Todd

Needs updating, better staff.

Family

8/10

Excellent

19 May 2026

Mohammad

Good place

8/10

Excellent

18 May 2026

Phelon

Only complaint is no ice machine.

Self

10/10

Exceptional

18 May 2026

Amanda

.

Partner

10/10

Exceptional

17 May 2026

Nathan

Clean rooms and nice beds.

10/10

Exceptional

17 May 2026

Nathan

Front staff (shalini) was excellent and checked me in very quickly. She was very nice and kept a smile on her face.

10/10

Exceptional

17 May 2026

Craig

Hotel was top notch. Clean, cohesive, and the staff was very attentive. We will be back for sure

Partner

8/10

Excellent

17 May 2026

Carolina

Good ac

Family_with_children

8/10

Excellent

17 May 2026

Kim

Kitchen was only stocked for one oerson when my reservation clearly stated two people, otherwise i really liked the room and facility overall.

Partner

10/10

Exceptional

14 May 2026

TIMOTHY

Very quiet and perfectly located to grocery stores and restaurants.

Self

6/10

Pleasant

13 May 2026

Stacy

Kiosk was broken. Lobby phone broken. No staff at the front desk had to call the hotel to get staff. Smelled of marijuana. No coffee pot in the room or at the hotel. Tv remote broken.

Business Self

2/10

Poor

12 May 2026

Shania

Room had bugs and was not clean. Smelled bad. Various liquids on the floor. Would not give us a refund enough though I did not end up staying here. Do not recommend.

Friends

2/10

Poor

11 May 2026

Gustavo

Poor housekeeping

Family_with_children

2/10

Poor

10 May 2026

Jacob

Room was dirty, hair in the bed where the sheets weren’t changed. Stayed 9 days total with no room service. Complained 2 different days and still came. Then deactivated room key at 9 am on the checkout date. Couldn’t access room because I went to do laundry. No one works the front desk until 10. This place is not available 24/7

Self

10/10

Exceptional

09 May 2026

Juan

Had a great time, service was great

Self

8/10

Excellent

06 May 2026

LaMart

Clean room

Self

6/10

Pleasant

05 May 2026

Ronald A

Nice welcome, room was clean. My main problem with our stay was a lack of hot water. Both mornings we ran out of hot water. I don’t think that’s ever happened to me in a hotel. Also, we could hear through the walls pretty easily and from above us. The full kitchenette was really nice to have, full size fridge. This may have just been bad luck but we woke up with our neighbor cooking at 4:30am. Smelled like it was in our room. Thought that was odd.

Partner

10/10

Exceptional

04 May 2026

Rhonda

Great location! Needed a hotel for MSU graduation and it worked great.

Friends_and_family Family

2/10

Poor

04 May 2026

Truong

There is hair dryer, no iron and board. Faucet in the bathroom looses like a wiggling tooth and can “come off” anytime. The check-in process is slow (1 service staff only at all time). A group ahead of us was even assigned to an occupied room and came back to get a different room. It advertises it has Netflix but you have to sign in with your account. Room doesn’t have enough cookware (1 small pot) or dinnerware. Never come back again.

Family

2/10

Poor

03 May 2026

Vanessa

I was supposed to check in on Wednesday night, but my plans changed, and I couldn’t arrive until Thursday. I called the phone number on Thursday morning, and was obviously routed to a call center. I was told everything would be fine. When I arrived to check in, I was told my reservation had been canceled because I was a no show. It was graduation weekend, so “luckily” I was able to rebook - but at a higher cost.

This is not my main concern. This place does not feel safe, especially as a female traveling alone. There is no staff around at night, and every time I came in, the doors were propped open, with random people hanging out in the entryway. The place is clean, I guess, but the walls are SUPER thin. I could hear people arguing, dogs whining, tv’s, etc at all hours. I even put MY headphones in at one point, so I wouldn’t bother my neighbors with my tv. I get it’s an “extended stay” place, but all I was provided with was toilet paper. No tissue, shampoo…anything. Oh, I forget, they did leave 2 plastic cups for drinking water. I rarely leave reviews, but I would not advise anyone to stay here, especially considering the cost.

Self

10/10

Exceptional

30 Apr 2026

Shannon

Clean, updated, friendly staff. Yalini at the front desk was helpful and so nice!

Self

6/10

Pleasant

29 Apr 2026

William

The kitchen was equipped but we didn’t bring food.
Highly disappointed about no breakfast or any coffee anywhere. No pool.
I did like they were pet friendly.
The only elevator was in the middle. Fortunately our room was close to the elevator. They told us our room was at the end of the hallway. Do we thought to enter at the end of the building. Not a big deal, our room was close to the middle elevator. Gotten used to breakfast and coffee, the was disappointed.

Family_with_children

4/10

Poor

28 Apr 2026

Mackenzie

Upon walking in, room seemed cleaned. The floor was absolutely gross. The bottom of our feet were black. There was people up all night, it was so loud, people yelling, dogs barking, music playing, people jumping. Probably one of the worst hotel experiences of my life. We had our children with us and it was awful. No one slept, we couldn’t let our kids walk around because the floor was so gross and our bathroom sink was clogged with hair. An awful experience.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Tina

I had a very disappointing stay. The room not cleaned properly—there was visible dirt and an overall lack of cleanlines that made it uncomfortable to even settle in. On top of that, the noise at night was extreme, making it nearly impossible to get any rest. To make matters worse, the room had a strong, unpleasant smell that never went away. I would not recommend staying here.

Business

10/10

Exceptional

24 Apr 2026

Anurika

Very clean and very nice staff

Friends

8/10

Excellent

23 Apr 2026

Nia

Hotel & Room clean nice place to stay, desk clerk courteous, air conditioning/heat all appliances work very.well. However no ice machine, no daily house keepers, limited clerk hours, 24/7 maintenance for request.

Self

2/10

Poor

18 Apr 2026

Andrea

The front desk guy was a jerk. Told me to wash my own towels. Only haf two clean towels and two clean wash rags. Had to wait until 9am to get fresh towels and a roll of tissue, which made me late for my event. I will NEVER stay here again

Self

2/10

Poor

17 Apr 2026

Nolan

I never stayed here and need a refund. I booked it and when I got there the front desk was closed , kiosk wasn’t working, and no one answered the phone.

10/10

Exceptional

16 Apr 2026

Audra

I actually loved this place. I had a one night stay for a funeral and just needed to sleep. But, I felt very comfortable here and would certainly stay long term if needed. The rooms are clean, neat, and equipped with all amenities. The staff was also very friendly and the bed was comfortable. I read some negative reviews prior to my visit but figured I'd give it a try. I'm glad I did, it was a great stay.

Self

4/10

Poor

12 Apr 2026

Brandi

The hallways smelled like smoke. The staff was not there when I needed things and there were spills on floors that were not cleaned up.

8/10

Excellent

07 Apr 2026

Lynn

Yes

Partner

10/10

Exceptional

06 Apr 2026

Jered

Great experience! The staff was friendly and informative! I enjoyed the clean environment and was grateful for the hospitality.

4/10

Poor

30 Mar 2026

Tricia

This property is not manned by people in the building. The entire check-in process is operated by a virtural agent. It made the experience more difficult than I expect at a hotel. For example, I arrived in the evening, wanted to make an adjustment to my stay (change dates) but was unable to do so. When we got to the room, we had would have liked additional pillows, but we couldn't get them because there wasn't anyone at the main desk, as it is only staff during the day. It was a frustrating experience.

Family

6/10

Pleasant

27 Mar 2026

Robert

Rooms are spacious. Beds are comfortable. Lacking basic amenities like an ice machine or a business center. Full size fridge and microwave were nice. I am personally not a fan of the kiosk check in system

Partner

2/10

Poor

26 Mar 2026

Daniel

No front desk at all to ask for anything the place look outdated and the air conditioner doesn’t work

Self

4/10

Poor

26 Mar 2026

Andrea

Nice area shops and grocery stores and restaurants near by. I could tell the floors in the room hadn’t been mopped in a while… mistakenly dropped water went to wipe it up the towel was filthy

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

CHRISTINA

Free breakfast would be great otherwise everything else was 4 stars

Self

10/10

Exceptional

18 Mar 2026

IMRAN

Easy parking, clean, good staff

Self

6/10

Pleasant

15 Mar 2026

John

Interesting concept for a hotel. They use 1 clerk for all hotels via a kiosk check in process. No maid service unless you are checking out, thus stayovers are hunting up their own replacements for towels, sheets, pillows, soaps etc..... On the up side, the hotel is very new, clean and neat. The beds are comfortable, The price is reasonable. Will I stay again.......depending on the situation yes

Friends

4/10

Poor

15 Mar 2026

Catherine

I didn’t like the fact that there wasn’t staff at certain parts of the day. The fact that I checked in at 4:30pm and couldn’t get any extra towels, pillows, or toilet paper was insane to me. I also didn’t like the check in process on the iPad device, the person through the iPad was nice but I want someone that is physically there. Everything else was fine.

4/10

Poor

12 Mar 2026

Malissa

The bathroom was full of hair, I had to disinfect it myself. My son and I tried to go purchase cookware around 5:30, and was told someone would bring it to the room. No one ever came and there were no staff to assist on site.

Friends_and_family Family

6/10

Pleasant

06 Mar 2026

Brenda

Pet was welcome, parking was safe, staff was friendly, microwave was not clean, bed was not very comfortable

Partner

2/10

Poor

01 Mar 2026

Christopher

Staff support is horrible having a virtual front desk is a bad idea, i was locked out of my room for hours because my key stopped working and the virtual aid even after repeated attempts to issue new keys nothing worked i felt like i wasted money for this stay, not to mention it was a smoke free facility yet weed and cigarettes smell was horrible. I definitely dont recommend. I will not be back!!

Self

10/10

Exceptional

26 Feb 2026

Kimberly

Very clean room Staff was amazing

Self

2/10

Poor

22 Feb 2026

chris

After being assigned 2 rooms that were not cleaned and under construction, the 3rd room was very dirty and smelly. There was only a front desk person a few hours in the middle of the day, then a kiosk for all other issues, including check in/out.

Self

8/10

Excellent

21 Feb 2026

Gordon

Room was good

6/10

Pleasant

19 Feb 2026

John

Room comfy
400 pound guest with pitbull and dogshit smell on elevator -
May have been the carpet in elevator
Pile of dog poop next to parking spot

10/10

Exceptional

17 Feb 2026

Jenna

Everything’s always great when I stay at woodsprings

Partner

6/10

Pleasant

14 Feb 2026

Theresa

The first-floor room we had reserved was not available, even though we reserved it five days in advance. We were offered a different room on the 2nd floor at the same price. No hand towels, no coffee, and the bedsheet had pieces of dirt or sand between it and the mattress pad. The staff were very courteous and friendly. Checkout at the Kioske was confusing because there was no place to put our room keys.

Leisure Family

2/10

Poor

01 Feb 2026

Nichole

10 out of 10 DO NOT RECOMMEND!! You have to check in via a kiosk which only works about 25% of the time!! Super inconvenient. If you need anything, you better hope it’s during the 10am-5pm time someone MIGHT be at the front desk and they may decline your request. The doors to get out of the lobby are keycard required but only work half of the time so it’s possible you are locked out and unable to get to your room. It’s a literal disaster!!

Leisure Family_with_children

4/10

Poor

29 Jan 2026

Siara

Staff wasn’t there to answer phone hear didn’t work just crazy

Business Partner

4/10

Poor

24 Jan 2026

Kennedi

Check in after the front desk staff is gone is awful. Not convinient or easy.

6/10

Pleasant

22 Jan 2026

John

Got to room at 930 pm, room was freezing. Heat was turned off and the window was wide open, could t get the room warm until 3 hours later. Not good when it’s 5 degrees outside

4/10

Poor

20 Jan 2026

jian

Clean, friendly staff

Business_and_leisure

8/10

Excellent

18 Jan 2026

Alisha

Spotless clean and comfortable

Leisure Partner

2/10

Poor

06 Jan 2026

Anthony Dean

I contacted the property and he suggest I contact you to get ahold of their financial team for a refund. Manager Lupe Colon at woodspring suites in East Lansing , Mi. Was my contact. One of the queen beds in my double queen booking obviously was not stripped and new linens applied, there was mucus and drool on the fitted sheet at the headboard. Lack of front desk staff after 10pm made it impossible for any kind of support or satisfactory customer service. Lupe Colon said it was ok to put his name in this request for refund and youcan reach out to him. Thank You.

Family

6/10

Pleasant

01 Jan 2026

Don

I had a feeling that people lived there. The floor in the room was not the most cleanest. There was only 2 bath towels 1 for each person. I like a towel for my body and a towel for my hair. It was very cold when I first stepped into the room. I don’t know why but it wasn’t easy getting the room and paying for it. I had reservations! If it hadn’t been it being New Years Eve I would have gone to a different place. I just stood there in the entry room for a few minutes; like they were doing a background check on me or something. I asked the guy on the machine if there was something wrong. He said he had to talk to his manager. This place was very different and weird. I will not be going back.

Business_and_leisure Friends

10/10

Exceptional

31 Dec 2025

Joseph

Room was immaculate.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Tanicka

I truly enjoyed my stay at WoodSprings Suites.. The staff, housekeepers and, maintenance crew are excellent.. I’ve never stayed in an extended stay with a stovetop, dishwasher with dishes, large fridge in it.. It gives home vibes.. It’s so clean and I have so much peace being here. I would definitely recommend this place..

Self

10/10

Exceptional

02 Dec 2025

Godwin

The room is great! The environment is peaceful

Business Self

6/10

Pleasant

30 Nov 2025

Marquis

It was ok....needed to be vacuumed....and needs a iron and ironing board....the remote to the TV didn't work properly....if I tried to turn the volume up it would go up and wldnt stop....same if I tried to turn the volume down it wld go down and not stop...

10/10

Exceptional

19 Nov 2025

Erica

Staff was polite, room clean

Business

6/10

Pleasant

16 Nov 2025

Peggy

Room was clean, beds were uncomfortable

8/10

Excellent

06 Nov 2025

Shane

Checked in at 8pm left at 7am. Just needed a place to stay for the night.
Bed was really low and had no support.
Room.was super clean.
Checking in on the kiosk was the worst hotel check in experience ever.

Business

6/10

Pleasant

06 Nov 2025

Erica

The check-in was great. Staff friendly and room clean. The tv kept losing signal, every 30mins it would

Business

10/10

Exceptional

04 Nov 2025

Erica

Room was clean, staff was pleasant.

Business

10/10

Exceptional

01 Nov 2025

Doose

I loved the room, very comfy bed

Partner

4/10

Poor

31 Oct 2025

Melissa

We stayed at this hotel for a week and it did not meet expectations. The pet owners are the worse! I can’t tell you how many times the dogs staying here peed in the elevator!! You had to watch that you didn’t step in dog pee in the halls too. And they put us on 3rd floor and then put kids above us that were loud! Jumping off beds and up at 6am. Front desk is open limited hours. When I mentioned the people above us keeping us up they wouldn’t move us to another room. Their solution was to talk to the parents. There are kids running in hallways. There are finger prints on entry way doors. Just feels like the place isn’t clean.

Partner

8/10

Excellent

31 Oct 2025

Mitchell

The check in kiosk was horrible as it makes you talk to someone on a screen who you can barely understand and has no idea what’s going on, other than that the stay was very nice, rooms were clean and the staff was friendly.

Leisure Friends

10/10

Exceptional

29 Oct 2025

Erica

Clean room, safe, friendly staff

Business

8/10

Excellent

27 Oct 2025

Laura

Check in system

4/10

Poor

26 Oct 2025

Charles

Overall the hotel was fine. The cost was not a value. Clean and convenient for what we needed however because we arrived to check in “after hours” we had to do a “virtual” check in because they don’t have staff on site. The person who checked us in was pleasant and did her job however the internet connection was not good which made this process very difficult and frustrating which is what brings our overall rating for the facility down. Get to the facility during normal business hours or anticipate a frustrating check in process.

Leisure

2/10

Poor

24 Oct 2025

Marie

Smelled of Smoke!

The room smelled of smoke. We addressed it with the front desk and they said they would investigate but then they were gone the rest of our stay. We tried to tell the lady on the kiosk when we checked out but she couldn't hear us or help us. We asked her to email us the information she was trying to tell us but we never received anything. The kiosk was completely worthless since she couldn't hear us and we couldn't hear her. Our room smelled so bad it was stifling- all our clothes smelled. It was either coming through the vent in the bathroom or a neighboring room. Additionally the sheets didn't fit on the bed so throughout the night the corners came off repeatedly. In my opinion extended stay shouldn't rent to one or two night stays because there are no amenities - not even someone at the front desk to complain to. Theres a full kitchen but not one spoon or glass. No coffee. We weren't aware we'd have to bring something like that for a two night stay. The smoke smell was over the top for spending all that money it is very disappointing.

Friends_and_family Family

6/10

Pleasant

22 Oct 2025

michal

Looked modern on the outside, cameras all around and the nature outside. I did not appreciate the remote kiosk check in took more than 5-7 min could not hear somethings from the rep all that clear as the vestibule carried an echo, the room had a stink bug flying around, there were hair on the bathroom walls, also there was dry coffee on some areas of the kitchenette, the outlet to charge my device was a little shady where it was loose (next to the bed) - possibly safety situation, also there was some dry soap on the floor, and the window shades need a cleaning as well.

Business Self

8/10

Excellent

20 Oct 2025

ylda

No Smoking means No smoking

This is a great place to stay but they say there is no smoking inside the facility only outside but you can tell people are smoking in there rooms cause the smell is bad. It is hard for people who has allergies, asthma or medical conditions.

10/10

Exceptional

16 Oct 2025

Nia

I like

10/10

Exceptional

14 Oct 2025

James

It was our first time staying in this type of extended stay. It was a nice experience

Partner

6/10

Pleasant

12 Oct 2025

Jayaraj

Overpriced, not sure if orbitz is over charging. They had weekly rate of $450, orbitz charged me 550 for 3 days. No front desk. Check in kiosk is a joke, couldn’t check in when we got there. Had to come back later and try.

Leisure Family_with_children

8/10

Excellent

12 Oct 2025

Benjamin

Good stay. Great value. Nice location. Budget friendly

10/10

Exceptional

11 Oct 2025

Grace

It improve

Partner

10/10

Exceptional

04 Oct 2025

CUONG

Very good, perfect