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Hilton Garden Inn Lansing West

Lansing - MI · United States

633 N. Canal Rd.View location

9.2/10Excellent877 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.4/109.4
Condition9.4/109.4
Neighborhood9.0/109.0
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hilton Garden Inn Lansing West

The establishment comprises a total of 124 snug accomodation units. Wi-Fi internet connection is available on public areas. All guests staying at this property can enjoy the convenience of 24-hour reception. The premises offer accessible public areas. The car park may be useful to those arriving by car.

Several conference facilities are available for the convenience of business travellers. A fee may be chargeable for some services.

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With a stay at Hilton Garden Inn Lansing West in Lansing (Waverly), you'll be within a 15-minute drive of Lansing Center and Michigan State University. This hotel is 0.2 mi (0.4 km) from Horrocks Farm Market and 1.8 mi (2.9 km) from Lansing Mall.

Make yourself at home in one of the 124 guestrooms. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 34 Pet max weight (per pet) in lb is 75 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 9:00 AM to 10:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
  • Minimal age
    21
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 7 to 12 per person
    • Pet fee: USD 75 per accommodation (varies based on length of stay)
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Horrocks Farm Market 0.4 km / 0.2 mi
Lansing Mall 2.9 km / 1.8 mi
Regal Lansing Mall 3.4 km / 2.1 mi
FunTyme Adventure Park 4.6 km / 2.9 mi
Hawk Meadow Park 4.8 km / 3 mi
Grand Ledge Country Club 7.1 km / 4.4 mi
Sparrow Hospital St. Lawrence Campus 7.8 km / 4.8 mi
Michigan Supreme Court Learning Center 9 km / 5.6 mi
Durant Park 9.1 km / 5.7 mi
Rogers-Carrier House 9.2 km / 5.7 mi
Herrmann House 9.3 km / 5.8 mi
Louis Beck House Historical Marker 9.3 km / 5.8 mi
First Presbyterian Church Historical Marker 9.4 km / 5.8 mi
Adado Riverfront Park 9.5 km / 5.9 mi
Central United Methodist Church 9.8 km / 6.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 124
  • Number of floors (main building): 5
  • Double rooms: 59
  • hotel
  • Small pets allowed (under 5 kg)
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
Show 24 more facilities & services
  • Room serviceExtra charge
  • Laundry service
  • LaunderetteExtra charge
  • Air conditioning in public areas
  • Fireplace
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • Clothes dryer
  • Bar
  • Restaurant
  • HighchairsExtra charge
  • PrinterExtra charge
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • FaxExtra charge
  • Indoor freshwater pool: 1
  • TV lounge
  • Non-smoking establishment
  • FitnessExtra charge
  • Horse ridingExtra charge
  • BasketballExtra charge
  • BilliardsExtra charge
  • Bowling alleyExtra charge
  • TennisExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-2

    Photos are not available for this room type.

    Hilton Garden Inn Lansing West

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 25 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Hilton Garden Inn Lansing West

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • TV
    • Internet access
    • Mini fridge
    • Microwave
    • Living room: 1
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Hilton Garden Inn Lansing West

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 21 m²ROO.KG-1
    Room KING SIZE BEDPhoto unavailable4 photos

    Hilton Garden Inn Lansing West

    Room KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG-1

    Room amenities

    • TV
    • Internet access
    • Mini fridge
    • Microwave
    • Living room: 1
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 21 m²ROO.KG-2
    Room KING SIZE BEDPhoto unavailable4 photos

    Hilton Garden Inn Lansing West

    Room KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG-2

    Room amenities

    • TV
    • Living room: 1
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CANAL VIEWDOUBLE • CANAL VIEW • 1 Bedroom • 21 m²DBL.VQ
    DOUBLE CANAL VIEWPhoto unavailable4 photos

    Hilton Garden Inn Lansing West

    DOUBLE CANAL VIEW

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CANAL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VQ

    Room amenities

    • Internet access
    • Mini fridge
    • Microwave
    • Living room: 1
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Hilton Garden Inn Lansing West

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 30 m²ROO.KG-3
    Room KING SIZE BEDPhoto unavailable4 photos

    Hilton Garden Inn Lansing West

    Room KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG-3

    Room amenities

    • TV
    • Internet access
    • Mini fridge
    • Microwave
    • Living room: 1
    • Wheelchair-accessible
    • Disability-friendly bathroom
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Hilton Garden Inn Lansing West

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 21 m²ROO.KG
    Room KING SIZE BEDPhoto unavailable5 photos

    Hilton Garden Inn Lansing West

    Room KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Room amenities

    • Internet access
    • Mini fridge
    • Microwave
    • Living room: 1
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Hilton Garden Inn Lansing West

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 25 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable4 photos

    Hilton Garden Inn Lansing West

    DOUBLE TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Wi-fi
    • TV
    • Internet access
    • Mini fridge
    • Microwave
    • Living room: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 21 m²ROO.2Q
    Room TWO QUEEN BEDSPhoto unavailable5 photos

    Hilton Garden Inn Lansing West

    Room TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q

    Room amenities

    • Internet access
    • Mini fridge
    • Microwave
    • TV
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 21 m²ROO.2Q-1
    Room TWO QUEEN BEDSPhoto unavailable6 photos

    Hilton Garden Inn Lansing West

    Room TWO QUEEN BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-1

    Room amenities

    • TV
    • Internet access
    • Mini fridge
    • Microwave
    • Living room: 1
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 21 m²DBL.2Q-1
    DOUBLE TWO QUEEN BEDSPhoto unavailable1 photo

    Hilton Garden Inn Lansing West

    DOUBLE TWO QUEEN BEDS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Room amenities

    • Internet access
    • Mini fridge
    • Microwave
    • Living room: 1
    • Wheelchair-accessible
    • Disability-friendly bathroom
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Hilton Garden Inn Lansing West

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Hilton Garden Inn Lansing West

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hilton Garden Inn Lansing West

9.2
Excellent
877 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.4 /10
Neighborhood
9.0 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
31 Jul 2026
Kelly
Very clean.
10/10
Exceptional
27 Jul 2026
Monte
Great place to stay! Had a very nice time.
2/10
Poor
24 Jul 2026
Adrian
Chose this hotel for the pool and hot tub. At check out we find out the entire area is closed. a relaxing date night before picking up our baby girl from camp didn't turn out like we hoped at all for the price we paid.
6/10
Pleasant
24 Jul 2026
Brian
Room not cleaned daily without asking...
Pool and Jacuzzi closed.
Restaruant was owned and operated by 3rd Party. Be ready to pay...
Try Denny's accros the street. Awesome.
6/10
Pleasant
22 Jul 2026
Gail Theresa
Pool was not working the entire time we were there.
10/10
Exceptional
12 Jul 2026
James
The breakfast was great and as well as the room!
Partner
8/10
Excellent
10 Jul 2026
Frieda
Great hotel
Family
10/10
Exceptional
22 Jun 2026
Annette
We liked everything about our stay....although we didn't take advantage of the breakfast, fitness center, or pool.....There is a bar on site(which would have been nice to have open longer, *but there is an Outback right next door to the hotel)
We travel to Lansing yearly and we will definitely be staying here again.
***We even had an alert to take shelter for a tornado while we where staying here. The staff made sure to call all rooms for those who didn't receive the alert of their phones. They kept all guest calm....even a bus full of kids who stopped to take shelter here,
Wonderful staff!
Family
10/10
Exceptional
22 Jun 2026
Willie
I didn't like that I had to pay high price for breakfast
Family
10/10
Exceptional
19 Jun 2026
Margaret
Clean room. Great stay.
8/10
Excellent
15 Jun 2026
Leandra
We recently stayed at Hilton Garden Inn Lansing West and had mixed feelings about the experience.

At first glance, the hotel and room appeared clean and well maintained. The common areas were presentable, and the room initially gave a positive impression. Unfortunately, that impression changed when I went to take a shower.

I found a used bar of soap left behind on a shower ledge that clearly had not been wiped down between guests. Even more concerning, the shower floor was extremely slippery. Not only did this raise questions about the cleanliness of the shower, but it also felt like a safety hazard.

Finding evidence that the bathroom had not been thoroughly cleaned made it difficult to feel confident about the overall cleanliness of the room. While the hotel appears nice on the surface, attention to housekeeping details is critical, especially in areas that directly affect guest safety and hygiene.

I hope management addresses these issues, as the property otherwise has potential. A more thorough cleaning process would go a long way toward improving the guest experience.
Partner
10/10
Exceptional
08 Jun 2026
Colleen
Clean, quiet. The staff was great. Printed out instructions to follow map to get across town.
Self
8/10
Excellent
07 Jun 2026
Brandy
Everything was fantastic aside from people not watching their kids in the pool or telling them to stop screaming. I know kids will be kids and I'm perfectly fine with it as long as they're properly supervised. Plus the pool room echoes a lot so the screaming was a bit much. But I was more concerned about their safety as the floor was soaked and they were running and jumping into the pool. But everything was clean. And the hot tub was hot which we loved!
Partner
10/10
Exceptional
30 May 2026
Travis
Friendly staff, clean rooms and hot tub was great.
Friends_and_family Friends
10/10
Exceptional
27 May 2026
ERNEST
Very nice clean quiet hotel . Clean rooms and very nice staff in a great location
Friends_and_family Friends
10/10
Exceptional
24 May 2026
Kaj
Excellent place to stay! Everything was great!
Friends_and_family Friends
10/10
Exceptional
19 May 2026
Ikramullah
.
10/10
Exceptional
18 May 2026
Peter
Great hotel great location for us.
Check in staff very helpful
Partner
10/10
Exceptional
10 May 2026
Peter
N/A
10/10
Exceptional
06 May 2026
Denise
Staff were very welcoming and helpful. It has been along time since i have ran into staff who are sincerely nice and upbeat naturally. From maintenance, cleaners and management. Not a one displayed trained welcoming and schooled niceness.
Pet
10/10
Exceptional
05 May 2026
Gabriela
The staff were lovely and the hotel was beautiful. The breakfast isn't free, but I had a yummy dinner there one of the nights and found the price very reasonable (plus there are food places in the same parking lot and across the street). An easy drive to MSU.
Family
10/10
Exceptional
04 May 2026
Sherri
The breakfast was very good
Family
10/10
Exceptional
03 May 2026
Angel
It was great night.
6/10
Pleasant
01 May 2026
Cynthia
Breakfast poor. Hot tub broken. Pool and hot tub overcrowded
2/10
Poor
27 Apr 2026
Nicole
The hot tub was out of order, and the staff were rude! I cannot believe this is how a Hilton hotel is being run. I am appalled at the treatment of visitors and the lack of consideration. This was the worst stay ever, I’d have been better off at the travel lodge!!!
Family_with_children
8/10
Excellent
20 Apr 2026
Dibet
Should serve breakfast with stay. Lobby TV was always on CNN - fake news . I stayed with my husband not partner.
8/10
Excellent
19 Apr 2026
Bruce
Great location and clean place to stay while in town
Friends_and_family Family
10/10
Exceptional
16 Apr 2026
Tamiko
The staff was friendly & helpful. My stay was quiet. I enjoyed it overall.
Self
10/10
Exceptional
14 Apr 2026
Cindy
I always choose Hilton garden inn when I visit from northern Michigan. Rooms are clean, staff is friendly and beds are comfy
Self
10/10
Exceptional
12 Apr 2026
Brian
Service was great
Partner
10/10
Exceptional
07 Apr 2026
ROSE
Gym was well equipped, hot tub was great, pool was good. Pork nachos at the bar were delicious and the bartender was great.
Self
10/10
Exceptional
22 Mar 2026
Erinn
Great stay at the Hilton in Lansing, Michigan. The staff was friendly, the room was clean and comfortable, and the location was convenient. Everything went smoothly, and I’d definitely stay here again. ⭐️⭐️⭐️⭐️⭐️
Partner
8/10
Excellent
18 Mar 2026
James Sam
Great
Friends
10/10
Exceptional
09 Mar 2026
Andrea
Clean room
Swimming was fun
10/10
Exceptional
08 Mar 2026
Melinda
Clean room, quiet. The pool and hot tub were very nice! Everything worked as you'd expect.
Family
10/10
Exceptional
01 Mar 2026
Sarah
Very clean and comfortable rooms! The whole place seems rather new.
10/10
Exceptional
28 Feb 2026
Brian
Very spacious room, clean, excellent spa. The front desk clerk even opened the spa 30 minutes early for me.
Family
2/10
Poor
26 Feb 2026
Jonathan
Wasn’t even able to check in. Arrived late to the property, waited in the lobby for an hour and a half. Called the 24 hour help line. They rang the front desk or on call phone. No one picked up. I went to a different hotel in the middle of the night. The customer service response was “we can give you a refund”.
This review is not a reflection of the location or amenities which seem nice as it’s a newer hotel
10/10
Exceptional
26 Feb 2026
Jody
Clean room, Nice workout facility, Beautiful pool and hot tub. Comfortable bed. Roomy. Friendly staff
8/10
Excellent
25 Feb 2026
Jeffrey
Good
Partner
6/10
Pleasant
23 Feb 2026
Aizza
The room was in good condition. The hot tub and pool were not functioning the following morning.
Family
10/10
Exceptional
18 Feb 2026
Jason
All of it
Partner
10/10
Exceptional
18 Feb 2026
Crystal
Everything was great, easy process from start to finish
8/10
Excellent
17 Feb 2026
Rebecca
The room was very clean and the pool and hot tub were nice for kids and adults. Loved the 12:00 checkout time. The staff were friendly, but were not very attentive (in back room, waitress sitting at table). The breakfast needs to change. I’d rather have the option of a full buffet that I can pay and take to go rather than order per person. The restaurant was practically empty because of this. $12 for continental and no hot options. The bed was hard and uncomfortable and the curtain needs to go all the way across to block out light.
Family_with_children
10/10
Exceptional
17 Feb 2026
Jadie
Nice
10/10
Exceptional
16 Feb 2026
Steve
Great room, great staff!
6/10
Pleasant
15 Feb 2026
kamara
Room was clean and all but the pillows smelled of old sweat and not very comfortable
Leisure Family_with_children
2/10
Poor
15 Feb 2026
Casey
There was poop on the sheets
10/10
Exceptional
09 Feb 2026
Michelle
Clean and friendly.
Leisure Family
2/10
Poor
07 Feb 2026
Kimberly
They charged my card for a cleaning fee
Business_and_leisure Self
6/10
Pleasant
01 Feb 2026
RaShida
The room was clean and the front desk staff were nice. The hotel cleaning staff were rude and nasty, especially Alice. The towels should be cycled out more often.
10/10
Exceptional
01 Feb 2026
laurie
All the above
Leisure Friends
10/10
Exceptional
31 Jan 2026
Jack
In order of amazing, the Staff is always super nice and the Clean Rooms impress. Love that our dog is always welcome at Hilton.
Wishlist: handheld showers in all rooms, not just handicapped, extra pillows and a blanket available in room, and soft close toilet seats!
Leisure Pet
6/10
Pleasant
29 Jan 2026
Fritz
The room was in good condition... Staff was not so courteous. The entrance was a disaster with snow everywhere.
Business Partner
10/10
Exceptional
21 Jan 2026
Mollie
Very friendly and helpful staff.
Leisure Family
10/10
Exceptional
09 Jan 2026
denise
very clean and awesome staff, friendly and helpful
10/10
Exceptional
28 Dec 2025
Rachel
Very nice hotel. We would stay again.
Leisure Partner
10/10
Exceptional
27 Dec 2025
Julie
Clean room,comfortable bed,nice hotel
Leisure Family
10/10
Exceptional
21 Dec 2025
Christa
Clean room, friendly staff, great price and easy location to get to. Would definitely stay here again!
10/10
Exceptional
20 Dec 2025
Steven
Clean room, comfy bed, great staff
Business Partner
10/10
Exceptional
03 Dec 2025
Joseph
friendly staff great facility
Leisure Partner
10/10
Exceptional
01 Dec 2025
Melisa
Staff was very accommodating & friendly.
Business Partner
10/10
Exceptional
05 Nov 2025
angela
Nice pool and jacuzzi
Leisure Partner
10/10
Exceptional
02 Nov 2025
John
The front desk staff member was very welcoming and knowledgeable and efficient at the check in process.
8/10
Excellent
01 Nov 2025
Jasmine
Having a pool and hot tub. Overall clean!
8/10
Excellent
23 Oct 2025
Carla
Found someone’s hat on a table in the room when I arrived. Water for non-members was two dollars. Felt overall new hotel very safe plenty of parking and was nice and quiet. Could not hear door slamming or people walking in the halls. Good option to stay overnight in Lansing
Leisure
2/10
Poor
18 Oct 2025
Terry
Tried to cancel this trip because I found out that it was almost 60 miles away from where my girlfriend needed to be...her daughter's in the hospital giving birth to her 1st child
10/10
Exceptional
16 Oct 2025
Laurel
Nice place to stay.
Leisure Family
10/10
Exceptional
28 Sep 2025
Melinda
Close to Horrocks and restaurants. Check-in was easy and efficient
Partner
10/10
Exceptional
26 Sep 2025
Emily
Felt safe it was clean good parking convenient location
Business
8/10
Excellent
09 Sep 2025
Mark
Good. Easy parking
Leisure Family
2/10
Poor
08 Sep 2025
David
The hotel and staff and location were all perfectly fine.

I give this hotel a 1 star review for charging $2 for a bottle of water in the room for a $200/night stay. Seriously, a bottle of water costs 30 cents, and they can't throw this in, and instead mark it up 600%? So irritating.
Leisure Self
6/10
Pleasant
08 Sep 2025
Melanie
We utilized our room, the hotel, the lobby store and the restaurant for breakfast. All was fantastic but the smell in the hallway on floor two was AWFUL. I can't speak for the other floor but be sure you do not request floor 2- when i called concerned that it smelled of sulfar they informed me that it was common. We had to hold our breath from our room to the elevator.
Friends_and_family Family
10/10
Exceptional
07 Sep 2025
Eve Marie
Great location near the highway with a wide variety of restaurants and shopping nearby. The added bonus is Horrocks across the street; it's a Lansing area treasure and an amazing experience.
Leisure Partner
10/10
Exceptional
04 Sep 2025
Jose S
Clean room
Quite
Business Family
10/10
Exceptional
04 Sep 2025
TAMATHA
Friendly staff and cleanliness.
Leisure Family_with_children
4/10
Poor
02 Sep 2025
Jennifer
Hotel room was filthy. Staff were very friendly.
Friends_and_family Family
10/10
Exceptional
27 Aug 2025
Amy
I only slept in the room and used the pool and hot tub. The pool was cold the hot tub hot, jets worked good, and the room clean.
Leisure Partner
10/10
Exceptional
24 Aug 2025
Angela
They were great to my dog too ❤️❤️❤️
Leisure Pet
10/10
Exceptional
24 Aug 2025
kareem
Greta experience. Quiet, clean, and excellent service.
Business
10/10
Exceptional
24 Aug 2025
Misty
Great hot tube and pool
Friends_and_family Friends
8/10
Excellent
14 Aug 2025
Gregory
good Location
Partner
10/10
Exceptional
08 Aug 2025
Wonzella
❤️
8/10
Excellent
28 Jul 2025
calvin
Overall, we were comfortable with this place. Since Covid we have to remember to ask about room service before we book because different places have different rules. Not all our trash was taken out of the room and the stains around the base of the toilet were disappointing. The staff were some of the bests, we have had in Lansing. We were in town due a dear friend passing away. I could see us staying here again when we are in Lansing.
Partner
10/10
Exceptional
27 Jul 2025
Janet

Convenient

I visit this area often and always stay here. Close to family and right off the highway. I had no problem checking in and my room was available when I arrived which was before 3.
Friends_and_family Family
10/10
Exceptional
20 Jul 2025
Lashon
I enjoyed my stay and staff were wonderful.
Leisure Self
10/10
Exceptional
19 Jul 2025
Christy
Loved the hot tub and long hours of availability. Appreciate that. Would definitely come back.
Leisure Partner
10/10
Exceptional
19 Jul 2025
Marlys
Excellent stay - the rooms were impeccable. Excellent staff throughout the facility during our stay.
Leisure Family
10/10
Exceptional
18 Jul 2025
Jansen

Best hotel West Lansing

Always clean, good location, Horrocks across the street for fresh fruit, bakery, cheese/wine and beer garden a must restaurant for breakfast, star bucks out front
Friends_and_family Family
10/10
Exceptional
13 Jul 2025
Rachel
-
Leisure Partner
10/10
Exceptional
07 Jul 2025
Verified traveler

Would stay again!

Check in was quick. Hotel is newer and lobby is beautiful. Room was very comfortable
Friends_and_family Family
10/10
Exceptional
04 Jul 2025
Sissie
The hotel was nice, clean and quiet. Just wish they had rooms on the first floor. I don’t do elevators
Business_and_leisure Family
10/10
Exceptional
26 Jun 2025
Kelly
Clean, nice and convenient. Would recommend
Leisure Partner
4/10
Poor
25 Jun 2025
Kevin

I like to wash & wake up!

There is no water pressure to take a shower. pictThat is very important on a work trip in sweltering heat.
they give you tea, decaf coffee or coffee/tea blend kuerig packs -- BUT NO JUST REGULAR CAFFEINATED COFFEE IN THE ROOM!
Business
6/10
Pleasant
01 Jun 2025
Elijah
Well this was my 1st hotel say alone, and i have to admit i was rather nervous.. but with the helpful staff, the inviting atmosphere, and the convient location, I was well cared for. 😊
The only thing id say is the WiFi wasnt working in my room, and I had a bit of trouble with the coffee maker.
Still, i was more then satisfied with my care 😊
Leisure Partner
8/10
Excellent
28 May 2025
Jordan
N
2/10
Poor
25 May 2025
Brett

Not worth it

We will never stay here again. They gave away our room. They were going to make us pay for an upgrade to the room we had originally booked. So instead they went ahead and Checked us into the wrong room. I went to visit with the front desk and they acted like they didn’t know what was going on. They claimed someone else said they knew me and I was paying for their room. Frustrating visit all the way around. Said they were going to give us breakfast vouchers and never did.
Friends_and_family Family
10/10
Exceptional
21 May 2025
Jonathan
Great place to stay.
10/10
Exceptional
18 May 2025
Peter
3rd year in a row.
Nice new clean
Leisure Partner
10/10
Exceptional
17 May 2025
ADRIAN
The King size bedroom was very spacious and clean.
Leisure Family

Location & surroundings

Hilton Garden Inn Lansing West
633 N. Canal Rd., Lansing, United States

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Hilton Garden Inn Lansing West

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