Name: Comfort Inn Lansing
Address: 525 N. Canal Road, Lansing, 48917, US

4/10

Poor

21 Jul 2026

Emily

Lobby was ok and staff was nice. Hotel had an odor…carpets dirty. Elevator loud and jerky. Room was extremely dated…air freshener in room that was so strong and did not cover the odor. Carpet was not vacuumed, tv stand was damaged, tub did not drain, couch was old/dirty and appeared damaged. Stains on wallpaper. Bathroom appeared clean, but again tub would not drain. Hair dryer from the 90’s. Will not stay again. Better options for the price in the area.

Partner

2/10

Poor

19 Jul 2026

Anita

Without a doubt I will never stay again at the comfort inn in Lansing Michigan. I arrived there Friday, July 17 from that time until I checked out on Sunday, July 20 my room was never cleaned, bed not made, no clean towels brought in. I went to the registration desk on Saturday to let them know that the quilt between the sheets on the bed was literally damp as was the floor. The woman at the registration desk said she would have someone take a look at it....it never happened! Can't believe that I actually paid my hard earned social security money for this horrendous lack of service.

Self

6/10

Pleasant

19 Jul 2026

Carrie

Based on reviews did book 2 rooms
Rooms are ok old and dated beds ok pillow's horrible for king bed. In morning when open curtains cockroches present in room. Linens on bed stained with pink smelt like bleach but replaced would be more comfortable for guest to use. Pool party and other activities by people staying didn't make using amenities comfortable.

Friends_and_family Family

2/10

Poor

18 Jul 2026

Emily

the hotel is old, rundown, and dirty.

Self

4/10

Poor

18 Jul 2026

Mark

Hair on the bed. Something on the floor outside of the room. Carpet in room sticky. Ice machine leaking. Elevator rattled and squeezed. I would have taken the stairs if it weren’t for my back problems. And worse of all the room smelled like burning bleach. Which I’m told is what it smells like when someone is doing drugs. Oh and one last thing some idiots was having a loud conversation at 2 in the morning out the parking lot.

2/10

Poor

16 Jul 2026

Rachel

Our room had an awful musty smell. When we asked the front desk if there was something we could do, we were told that housekeeping did not show that day but offered to come and spray lemon scented Lysol. We discovered the AC was leaking, causing the carpet to be soaked in a large ring on that side of the room. We assume this was causing the smell.
We stayed for 3 nights and never had housekeeping pick up or drop off new towels.

Family_with_children

10/10

Exceptional

15 Jul 2026

velma

Everyone was helpful, pleasant, professional and honest.

2/10

Poor

12 Jul 2026

Kyle

.

Family_with_children

4/10

Poor

12 Jul 2026

Kari

We stayed here based on their 8.0 rating, and I have no idea how it is rated that high. The rooms smelled musty and damp, there were cobwebs on the walls, the bathroom door wouldn’t shut, and the front desk staff were extremely rude and unhelpful. Checkout time wasn’t until noon, and the key cards stopped working for our rooms prior to 7am. We will never stay here again. They do have a big pool and a big hot tub, but it still isn’t enough to get us to come back.

Family_with_children

6/10

Pleasant

12 Jul 2026

Brianna

Elevator sounded like it was on the verge of breaking down. Another hotel guest told us that it had been broken down a few days prior. The hallway outside our room smelled bad. We found a large press on nail on the floor of our room that we originally thought was a cockroach. When we got to breakfast, the waffle batter was empty, which sucked. The bed was clean, but very uncomfortable. Neither of us slept well. We've seen worse, but we've definitely seen better for what we paid.

Partner

2/10

Poor

07 Jul 2026

Valeria

The building itself smells like cigarette smoke all through out every corner, not to mention our room restroom had poop stain on the seat and around the toilet bowl. It was so nasty:(

Partner

2/10

Poor

28 Jun 2026

Jeanette

Staff was great. Very helpful. The place was very dirty. Cobwebs in the windows carpet was dirty, floors in bathroom, half roll of toilet paper, the bathroom door the top hinge was so loose the door scraped the floor. You had to lift up on the door and shove it hard to even close it a third of the way. Sunday morning at 8 am my aunt had to go to front desk because they already shut her key card off. Check out was at 11 am. This place needs major renovation.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

William

The room was clean. The provided Breakfast was good. The staff were nice and helpful. I would stay there again, especially for the price.

Self

6/10

Pleasant

26 Jun 2026

Paula

Breakfast closes too early, even on weekends. Parking lot needs paving. Rooms older and beds too firm.
A night or two would be fine for the price, but too many better options close by.
Biggest complaint: booked two rooms at same time and expected rooms together. They did not even put us on the same floor. Overheard another, large family with same issue.
Biggest plus: large vanity in bathroom.

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Amanda

The property is older, the room smelled like piss and the first night the sheets needed to be changed right away due to pubic hairs and specks of blood on them. The staff were nice though.

Self

2/10

Poor

15 Jun 2026

Kathleen

We stay at hotels a lot. I have never been treated so bad by front desk hotel staff in my life. Don't go here they deserve to be out of business!

2/10

Poor

14 Jun 2026

Jessica

The only sink in there did not drain. I was offered a different room other than the one that I paid in advance for it was too Queen beds instead of king bed. In addition to that, the first bed I laid in the sheet smelt of piss and just very disgusting. Smelling, when I walked into the room, I had to use my own perfume, I would not recommend this motel.

Partner

4/10

Poor

07 Jun 2026

Cash

Extremely Heavy smoke smell and the building did not seem very safe or secure as every time we came in or out, the side door was either not latched or held open with a rock.

8/10

Excellent

07 Jun 2026

Patricia

There was ample parking and the rooms are older but clean. Breakfast was a little disappointing as there was cereal but no milk. It is a pet friendly hotel and there was two happy dogs across the hall which was annoying but they did finally stop barking about 9:30 pm

Partner

2/10

Poor

07 Jun 2026

Tiasha

0/10 do not recommend. I told the front desk that my room & bed were dirty they handed me a top sheet to place over the dirty one. I checked out & went to the Okemos location.

2/10

Poor

07 Jun 2026

Kimberly

Filthy dirty, dope smoke permeating the halls and room. Would AVOID at all costs

2/10

Poor

31 May 2026

Aziah

The room i had was NOT CLEAN had dirty used towels still on the shower .

Family_with_children

10/10

Exceptional

26 May 2026

Frank

Everything was great! The place was clean, staff was nice, and breakfast was great! Only other comments about the room are some nicks in the bath tub porcelain, the bathroom door hinges were loose, and some stains in the carpet on the hallway carpet just outside my door. These aren't complaints-- I just hope I don't get billed for any damage. But yeah, everything was great!

Self

2/10

Poor

25 May 2026

Olha

The hotel is so old and dirty. The bed was so uncomfortable .

Family_with_children

6/10

Pleasant

21 May 2026

Susan

Getting to be an older hotel. Very family orientated, lots of families stay there for weekends sports events. I stay here when visiting in town family and friends. It is easy to navigate and close to many things, shopping, food, gas stations, great food variety close to this hotel. The bathtub drain did not work so soaking in the tub was out, taking a shower was interesting with the water not easily leaving the tub. Clean towles, I asked for fresh towels twice before I was given fresh towels & had stayed there3 nights. Nice breakfasts in the morning, well maintained, clean, firendly people stay here. Parking is not an issue.

Family_with_children

10/10

Exceptional

18 May 2026

Michael

Nice clean safe place, at a fair price.

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Aftabjan

Clean room decent breakfast
Enjoyed my stay

Self

4/10

Poor

17 May 2026

Jeff

Only 1 channel on tv had signal, appeared to have blood stains on the carpet, shower dispensers were empty. Room had been smoked in, smell was significant

Partner

8/10

Excellent

13 May 2026

Bree

Nancy was helpful. But one staff called to report a chair that was broken when he checked in, and asked for a replacement chair. He was told that was not an option.

Business

10/10

Exceptional

10 May 2026

scott

Nice Rooms

Self

6/10

Pleasant

09 May 2026

Lisa

Room did not look like picture, mini pillows, curtains falling down, syrup spill on floor.
Halls smell heavy of cigarette and marijuana smoke

Friends_and_family Family

4/10

Poor

08 May 2026

Janice Aikin

The room was very dated. The carpet is either very very old or very very dirty. No towel bar in the bathroom.the toilet is sooooo low to the ground, it was very heard to use. Staff was very accomodating. But this hotel needs a lot of updating!

Friends

10/10

Exceptional

08 May 2026

Shuler

It was a very clean up kept Hotel. Room was very luxurious with a couch and a a chair to match. Highly recommend staying here great value for the money.

Self

6/10

Pleasant

07 May 2026

Jennifer

Convenient location. Rooms were not very clean or maintained. Based on previous reviews I was expecting it to be better.

Friends_and_family Family

4/10

Poor

07 May 2026

Mischel

The rooms were horrible. One of our rooms had a giant runner in the carpet directly in front of the bed. Both rooms the lamps and furniture were out dated with rust on the them. Neither bathroom had towel racks.
One of the rooms the bed SUNK deeply in the middle. The rooms did not have standard pillows on the bed, the pillows were square- like throw pillows. I asked the manager for a pillow and he looked at me befuddled (I guess cultural difference). He did give me a standard rectangle shape one that was rock hard and gave me a massive head ache in the morning, The common areas in front of the elevator were filthy.

2/10

Poor

06 May 2026

Karin

Disappointed in the situation when there was a fight happening in the room next to ours. We called front desk 3x between 1-230am with little help. Forgot items of clothing in closet and called within 24 hr. Front desk person said they had not cleaned room and would collect them. Then said they never found them. I called 5 times and was polite every time. I know leaving items was my fault however the staff keeping a pair of jeans blouse and sweater to me is very unprofessional.

Friends_and_family Family

8/10

Excellent

05 May 2026

Uriel

Clean room

Partner

8/10

Excellent

05 May 2026

Ang

Good everything except tv

2/10

Poor

04 May 2026

Amy

Very dirty run down. Staff was rude and in sweat pants. Carpet in room was not vacuumed. Floor in bath had hair on it and shower had mold. Sheets had crumbs or something on them. The was a huge puddle of water by the first floor elevator from either the ice machine or vending machine. Everything was run down. I don't get how thos hotel had above an 8 star rating on this site. It is more like a 4 star. Plus it was $300 for the night! 😳 Also, i asked for more towels and the housekeeper told me there were no more.

Friends_and_family Family

2/10

Poor

03 May 2026

David

One of the worst places I've stayed:
- Parking lot full of potholes
- People smoking everything right outside the front door and you have to walk through the smoke to get in.
- Ice machines leaking all over
- Carpets stained throughout
- We had a blanket covered in a red stain. Blood? Lipstick? Something else?
- When we called to ask for another blanket they wouldn't bring it to us. We had to come down for it. Then they gave us a sheet.
- Tub faucet leaking
- Crumbs under the bed and floor. We found someone's electronics from a prior visit so the room had not been vacuumed or checked.
- Coffee tasted like sludge
- We stayed two nights and on the second day everybody's door card key stopped working. Everyone needed to get their key reprogrammed multiple times.
- Trash overflowing in breakfast room. It was never emptied.
- We walked by someone checking in to their room, gagged, and said, \"It smells like someone died in there.\"
- And throughout our stay we never heard anyone from the hotel say thank you, sorry, please, and so on.

Friends_and_family Family

2/10

Poor

03 May 2026

Sonia

This was the worst hotel I’ve ever stayed at. It was dirty, the staff was terrible and not helpful at all. When I asked for new linens at check in, they refused to change them and gave me a new set for me to change them myself, and when I did there were urine stains all over the mattress. They refused to check me out or give me any kind of partial refund when I left early.

Friends_and_family Family

4/10

Poor

03 May 2026

Jennifer

Old, run down property. Not very clean. Elevator creaky & slow. Security chain broken on room door. Not enough towels supplied and all very thin. Had to ask for more. Doors were also thin. Could clearly hear people & barking dogs in the hallways which disrupted our sleep. Eggs & sausage at breakfast were cold and tasteless. On the second day, they ran out of eggs and other items. No one was wiping off tables between guests so all were dirty. We had 4 key cards for our 2 rooms and all stopped working multiple times during our 2 night stay which was very inconvenient. Staff was friendly, but appeared overwhelmed. Room rates were significantly higher for the busy MSU graduation weekend. Definitely not worth the cost. Have stayed at many other Comfort Inn locations with great experiences. This was well below par. Very disappointing.

Family

6/10

Pleasant

03 May 2026

Brandy

Property was poorly maintained. Had a musty smell

4/10

Poor

02 May 2026

Biswas

Parkkng good

10/10

Exceptional

02 May 2026

Neal

Yes parking was generous and breakfast was satisfying.

4/10

Poor

19 Apr 2026

Curtis

Property was really ruined down. Hotel is old and dilapidated. The halls smell of cigarette/weed smoke. Drains in the bathroom runs slow. Parking lot has lots of potholes that need repair.

Some cleaning efforts are made to keep common areas clean but it's almost pointless as the property is badly in need of a remodel.

Friends_and_family Family

4/10

Poor

13 Apr 2026

Michelle

Parking was

4/10

Poor

10 Apr 2026

MARK

When I checked in the host could not speak legible English so I had to figure out where my room was. Couldn't use the shower because the drain was sealed shut. Tried to notify the desk to fix it but he just babbled incoherently then hung up. TRY hiring some Americans.

Self

8/10

Excellent

01 Apr 2026

Elizabeth

Clean, no frills room. Nice swimming pool and hot tub!

Self

4/10

Poor

30 Mar 2026

Amanda

The inside of the hotel was outdated and carpet dirty. The room was ok but the shower/tub wasn't the cleanse. The breakfast looked unappealing.

Self

4/10

Poor

28 Mar 2026

Rod

Yea on parking. Didnt have breakfast

6/10

Pleasant

22 Mar 2026

Lori

This location was okay. The men that staffed the desk the afternoon of our arrival & the following day acted like they could have cared less if we were there or not. Was shocked that the included breakfast ended at 9:00 am on a weekend! Pool was cool, the pool room was chilly, I was cold & I didn't even get in the pool & was dressed warm.

Family_with_children

6/10

Pleasant

16 Mar 2026

Kimberly

This is a decent place to stay near family centered activities in Lansing.

Self

2/10

Poor

15 Mar 2026

Dany

Toilette flashing broken. No wayvto flash toilette seat

4/10

Poor

15 Mar 2026

Angela

Dirty. Tables in the room had cup rings and sticky spots. Mold in the shower. Hallways were not vacuumed in a while. Elevator is very scetchy. Only used it when moving suitcases. Otherwise used stairs. They needed cleaning too. Breakfast was supposed to go until 9 but they had waffle makers shut off by 8:45. And that was Saturday morning. Families were being turned away. Chairs in the breakfast area in desperate need of upholstering. Walking in the breakfast area was so sticky it was like having velcro on my shoes. Housekeeping staff had their kids running around on our floor when we were leaving.

Family

10/10

Exceptional

14 Mar 2026

Christopher

Quiet room

Partner

4/10

Poor

09 Mar 2026

Jennifer

Scent of marijuana in hallways. People were loud in the hallways. Breakfast was minimal and poor quality. No health code enforcement in breakfast area. People were barefoot and setting blankets and stuffed animals on counters by food.

6/10

Pleasant

08 Mar 2026

Steve

I stayed at this hotel while visiting MSU. It was a bit farther from campus than I’d normally prefer, but the price was good. The room was nice and comfortable, and generally fairly quiet—though that can depend on the other guests. The breakfast was decent as well. Overall, I’d consider staying here again if I needed a reasonably priced place.

Self

4/10

Poor

07 Mar 2026

Renee

If you just need a bed to sleep in this was the place, other than that, NO! Rooms were clean and beds comfortable. My first room had a broken bed so I was upgraded to a balcony view of a parking lot. lol Staff not overly friendly, carpets stained, bath tub not draining.

Family

8/10

Excellent

24 Feb 2026

Dustin

Clean room, nice staff, good breakfast

Self

10/10

Exceptional

22 Feb 2026

Mia

The room was clean and the staff was courteous

Family_with_children

2/10

Poor

09 Feb 2026

Ziann

Be aware that we stayed in room 202 on Saturday February 7th and I noticed when we were leaving I had a couple itchy red spots on my neck and as the day went on and into this morning I have itchy red bumps In the classic bed bug line. They are now on my legs arms neck and face. This is unacceptable for them to be that bad in the room. My daughter that shared the bed with me has a few bites too. They need to do something about this

8/10

Excellent

03 Feb 2026

Laurie

Yes

Self

4/10

Poor

31 Jan 2026

Shaun

Check in person sent us to the wrong room twice and argued about what we paid for even though they were shown our reservation on Expedia. Room was very dated - brown frayed carpet and couch. At least the bed was comfortable.

Leisure Pet

2/10

Poor

30 Jan 2026

Kyle

Terrible, bed bugs, unsafe & unsanitary

2/10

Poor

26 Jan 2026

Jaimie

I did not stay. I ended up leaving and getting another room somewhere else. The pillows were throw pillows on the bed. There was multiple dogs in the room next door whining and barking. It was a terrible experience and i am still waiting to here back on my refund after waiting on hold for an hour + last night for the Hotel.com customer support. It was an all around terrible experience.

Friends_and_family Family

6/10

Pleasant

25 Jan 2026

Tyler

They could let adults in the Jacuzzi all night because the kids are annoying. The cards stopped working before 11 o'clock so if you're gathering your things around 10 AM, you're gonna lock yourself out of the room and need to go to the front desk to bug the guy. I didn't have the breakfast I skipped, but the other comfort inn, in okeomis has good breakfast, however, they don't have a pool, the west side of Lansing is the place with the pool. Windowsills were dirty. It was overall mid but ok for price.

Self

10/10

Exceptional

19 Jan 2026

Joyce

Check in was quick and professional

Business Self

8/10

Excellent

18 Jan 2026

Mary Jane

Clean room and ample breakfast.

Self

10/10

Exceptional

17 Jan 2026

Phil

Very Clean Great price would definitely stay again

Business Self

8/10

Excellent

04 Jan 2026

Kevin

Nice clean

10/10

Exceptional

04 Jan 2026

James

Clean room

10/10

Exceptional

21 Dec 2025

Minesh

Great

10/10

Exceptional

16 Dec 2025

Harold

The building is a little dated, but the building was clean, staff was great, it was in a good place, and was a super value.

Business Self

6/10

Pleasant

03 Dec 2025

Elizabeth

The hotel seemed nice and clean when we arrived. I originally had booked a handicap room by mistake, so they changed us to a non-handicap room. This room never should have been rented. The bathroom looked like it once was a crime scene. There was, what looked like, dried blood on the bathroom wallpaper. The towel bar was ripped out of the wall. The holes were still there but no towel bar. The carpet in front of the TV had a horrible stain. I think they need to redo this room before they rent it out again.

Friends_and_family Friends

6/10

Pleasant

23 Nov 2025

Brandy

The hotel was ok. Just feel they need to do some updating and their breakfast was lackluster. Ended up going to Burger King.

Leisure Partner

8/10

Excellent

15 Nov 2025

DAVID

Everything was fine

Leisure Friends

4/10

Poor

04 Nov 2025

Gary

Room and carpet very tore up window had a big crack in it , soon as I walked in , asked if they could replace it . Would not change a screen so I could open window up for air during the day ... When asked to have my room cleaned , said they would come but never did for weeks , pulling teeth to get service .. only when they felt like it . Horrible mgr . Except for Sam .. he was caring always polite , Breakfast area pretty good but running out of things constantly not ordered ahead in time , not replaced for weeks . Breakfast girl was very cordial very attentive if asked for anything

Business_and_leisure Self

10/10

Exceptional

03 Nov 2025

Rose

The clerk was very courteous and the room was very clean and fresh smelling. Beds were comfortable. The breakfast was not real hot but it was still good and a good variety to choose from. Definitely would recommend to others

10/10

Exceptional

03 Nov 2025

Tristian

Great room and clean and great customer service and experience and

2/10

Poor

28 Oct 2025

Jeffrey

The ratings on your site was 8.2 with over 1000 reviews. It is so bad it shouldn't even be in your listed properties. I would rate it 4. We went to another hotel and will be seeking a refund.

10/10

Exceptional

26 Oct 2025

Nicole

Easy parking and helpful desk staff

Leisure Family

6/10

Pleasant

21 Oct 2025

TIna

The pool was the coldest we’ve ever been in. The grandkids swam for a bit and had blue lips. Our whole reason for the stay was to swim. We won’t be back.

Leisure Family_with_children

10/10

Exceptional

19 Oct 2025

jeremiah

Everything

Leisure Family_with_children

4/10

Poor

19 Oct 2025

Jim

Beware!!!!!

Room was not as advertised. Supposed to have two queens, but had two standards. Bed sagged to the middle, small, and uncomfortable. Presentation of building was depressing. Swimming pool was cold. Won’t ever stay here again.

Friends_and_family Family

8/10

Excellent

12 Oct 2025

Brian

Very helpful staff. Facilities could be spruced up.

Leisure Self

4/10

Poor

08 Oct 2025

Mark

sketchy people sitting in the stairway on their phone

Business Self

10/10

Exceptional

06 Oct 2025

Ron

A really convenient and nice area of Lansing. This isn't a luxury hotel but for the price, it's a great stay. Would do it again

2/10

Poor

05 Oct 2025

JANIECE

Unsafe, dirty

They gave us keys to room that we're already occupied. With three women in our group, we walked out. We didn't feel safe staying in a hotel where they were giving out keys to occupied rooms.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Gary

Yes

Business_and_leisure Friends

10/10

Exceptional

03 Oct 2025

Paula

Continental breakfast was great. Motel room was clean and comfortable.

Business Pet

6/10

Pleasant

30 Sep 2025

Amber

Could use some updating.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Cherie

There are restaurants in the area and a farmer's market close by. The hotel is outdated but our room was clean and everything was in working order. The staff was friendly and greeted us right away. I would stay here again since its close to family that I was visiting

2/10

Poor

21 Sep 2025

Cara

This place smells like it flooded and they kept the carpet. It’s dingy and so many things were visibly rusted in our room. Not sure where the room is that is pictured, but it’s not like the room we were assigned. We weren’t able to cancel our 2nd night without a penalty fee (so we’d be out the money we paid for 2 nights PLUS a fee???) so we just stayed with family on night 2 and returned Sunday morning to “check out.” Please pay attention to reviews because it appears many of the positive ones are fake.

Leisure Partner

4/10

Poor

17 Sep 2025

Tonya

Never Again

Must be a Franchise. DIRTY. We were only there 1 night and I never want to go back. The only reason I am not giving it one star is bc I believe the sheets were clean and the bathroom looked clean. The sofa was so stained up that I put bath towels on the cushion (bottom+back) We didn't use any ice...see pic. At Bkft the lady watching the dining room told my husband that his service dog has to go back to the room. I educated her on federal law, nicely and she was very accommodating afterwards but really? The ADA law was passed in the 80's. Last but not least, we had to switch rooms bc the toilet got clogged and the front desk told us that the housekeepers had gone home. We asked for a plunger and we could unclog it ourselves. After an hour it was decided to move us. It is very annoying to have to pack up your toiletries and other stuff just bc a hotel with over 50 rooms can't find one stupid plunger. Go buy one for Pete's sake!!!

Partner

2/10

Poor

16 Sep 2025

Lacey

Disgusting

This hotel was absolutely disgusting. The floors were stained everywhere and everything from the hallways to the rooms smelled HORRIBLE. We were given 1 towel for 4 people. I would rate this less than 1 star if I could.

Friends_and_family Family

6/10

Pleasant

15 Sep 2025

Matthew

Room was worn out, tired, and not very clean. It just is in extreme neat of updating with new carpet and furniture.

Leisure Family_with_children

2/10

Poor

14 Sep 2025

Jenna

Extremely

2/10

Poor

14 Sep 2025

Irida

When you lie down on the bed you can feel the springs. The pillows were so small and uncomfortable. Never again in there.

Business_and_leisure Family

2/10

Poor

14 Sep 2025

Kim

This hotel was very dirty and poorly staffed. Carpet was very stained. Trash on the floor in hallways. Overflowing trash in the breakfast room so everyone left trash on the counters. Sticky substance on lock in room.
Room phone didn't work. No staff at front desk.