Name: Towneplace Suites By Marriott Lansing North
Address: 3010 Wood Street, Lansing, 48906, US

10/10

Exceptional

06 Aug 2026

Andrew

LOVE the pool and hot tub.
The staff is not only friendly, but they ask if they can make you more comfortable, get you an additional breakfast item, etc.
We've stayed 5 nights on 3 occasions.

8/10

Excellent

02 Aug 2026

Sarah

Loved our stay!

Family_with_children

10/10

Exceptional

26 Jul 2026

Sandy

Everything about our stay was fantastic. The only bad thing was we couldn’t stay longer

6/10

Pleasant

18 Jul 2026

Krista

When we checked in, I alerted staff that we had our small dog with us. The next night, we received a phone call from the front desk at 10:30pm, waking up everyone to tell us our dog had been barking “all day, and our dog wasn’t even registered to be here”. I advised that the lady that checked us in was aware and added a deposit to my bill. The lady at the front desk, Angela was terribly rude when I explained that our dog had been with us the entire time. I even provided pictures time stamped throughout the day. She had sent an email to me at 7:13pm, complaining about our dog barking in the room, at this exact time we were sitting outside with our dog. The barking dog was on the 3rd floor.
I ended up speaking with management, and he was much more reasonable, and did take some of the price off the room for her behavior. Mind you, we had talked to her at the front desk (with the dog) to borrow the grilling equipment and she never mentioned any issues. Although, she did give us dirty looks when my son was wheeling in his secured gun case.
After speaking with several other families all in town for USA Clay Bird National Competition, several had reported the hotel staff to be very rude. I think it is just a leftist/antigun population and this was their way of making their beliefs known. Which is sad, because this competition brings lots of business to all the surrounding towns. We are already planning our trip for next year, and will absolutely NOT be staying here again.

10/10

Exceptional

17 Jul 2026

Courtney

This is a relatively new hotel and everything was just wonderful. The room exceeded our expectations and it was great to have a full kitchen while staying somewhere for four days. The pool and hot tub were very clean and well-kept. Breakfast was good with choices for everyone. Would definitely stay again!

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Fred

Clean rooms, good breakfast. Very friendly helpful staff. Gave a great recommendation for dinner. Offered and called to make reservations for our group.

Friends

10/10

Exceptional

12 Jul 2026

Nelcilia

Very clean up to date very accessible

Family_with_children

10/10

Exceptional

24 Jun 2026

Donna

When we arrived and were assigned our room there was an unusual smell and we believed it was coming from the AC unit. We originally thought is was temporary but unfortunately after 30 minutes the smell was still quite overwhelming. We had taken our concerns to the front desk. They were genuinely concerned for us; profusely apologized and instantly assigned a new room to us. My family and I decided if we were going to return in the future to visit our relatives, this would be the hotel for us. The breakfast was your typical breakfast for a hotel with a pleasant surprise of quiche on the buffet on our last day. Staff for the breakfast area went out of their way to assist any quest and was exceptionally personable. I would highly recommend booking your stay at this hotel.

Family_with_children

10/10

Exceptional

24 Jun 2026

Kimberly

I highly recommend this hotel to anyone staying in Lansing. The hotel was clean and if by chance a spill or mess is made in the common area, it was immediately cleaned up. The staff was very friendly and helpful from the time we arrived to the time we left. Breakfast consisted of typical hotel breakfast food which was good; however the staff was very attentive to the needs of food and people which made it an even greater experience. The pool area was clean and towels as well as pool toys were available. The rooms had kitchenette area for food prep and the hotel is conveniently located near shopping stores in case you needed extra items forgotten. Overall, we are so glad we chose this hotel to stay at.

Family

10/10

Exceptional

23 Jun 2026

Thomas

From our first step into the hotel to the last wave goodbye, the staff was beyond excellent. The front desk people were very helpful, especially with ideas of things to do in the Lansing area. But the best part of the stay was Deborah \"The Breakfast Queen\". She made coming down for breakfast like coming to eat at Mom's house. She took interest in where we were from, what we wanted to eat, and made sure that our needs were being met. She also looked like she really enjoyed what she was doing, unlike some people at other hotels who don't even care if you are there. All hotels need someone like her handling the breakfast duties.

Partner

8/10

Excellent

23 Jun 2026

Heather

Pool area was busy this time but it was nice that the pool was warmer this time
Rooms need a little more attention to detail not saying they were horrible but when you bend down to pick something up off floor and there is stuff under the nightstand area or under the sofa and in the sofa…. But I get sometimes stuff happens you have lots of rooms short staffed ect!! Staff is always friendly and amazing

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Jen

Nothing bad to say. Ten out of 10

Family_with_children

10/10

Exceptional

30 May 2026

Rachel

Went here for a mini staycation with family and 4 kiddos. Place is clean, bright, and very family friendly. Pool and hot tub were fantastic. Room was spacious and beds comfortable. Breakfast options were plentiful and continuously restocked. Would stay here again!

Friends_and_family Family

8/10

Excellent

21 May 2026

Richard

.

Family_with_children

10/10

Exceptional

09 May 2026

Stephen

Breakfast was very good. The hot tub had way too much chemicals.

8/10

Excellent

03 May 2026

Shannon

Almost everything was great. There were only a couple of things that we didn’t like. First, we paid for 2 queen beds, but the beds were double. Second, the dishwasher was full and thirdly, the hotel supplied lotion had been used. Not new.

Partner

10/10

Exceptional

30 Apr 2026

Brenda

Clean room. Great breakfast. Staff friendly and helpful.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Emma

Great stay! The staff was so friendly, the room was clean and modern. The amenities including the amazing breakfast buffet & the sweet ladies running it are the reasons I will be back as well as recommending to others!

Family

10/10

Exceptional

19 Apr 2026

Melissa

We had a great time very close to things and the staff was extremely nice and helpful. The pool and hot tub were nice and hot. The rooms were amazing loved how we had a mini kitchen in the king suites. Very convenient and it came included with all things needed like pots and pans silverware plates etc. overall score 5stars will be back for sure.

Family

8/10

Excellent

19 Apr 2026

Kent

My microwave did not work in my room and my pots and pans needs to be replaced or cleaned.

Business

10/10

Exceptional

15 Apr 2026

Erin

Hot tub was too hot and jets didn't work the first night, and the pool was quite cloudy. BUT the room was amazing and spacious, clean, and not too pricey. We really liked it and will stay again.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Zachary

The bed was so uncomfortable. Our room was dirty. Crumbs on the furniture, food behind the doors. The pull out couch that we didn't book but had to take was super uncomfortable for our two kids and that had trash folded up in it.

Friends_and_family Family

8/10

Excellent

08 Apr 2026

Shawna

Breakfast was meh. Warm foods were out, had to hunt for plates, spoons and forks that were also out. Staff member seemed annoyed when asked for extras.
Hot tub was nice, which was our main reason for coming to this location.
Room was spotless. 😊 overall, we’d stay again.

Family_with_children

4/10

Poor

31 Mar 2026

Susan

The breakfast was nonexistent

10/10

Exceptional

30 Mar 2026

Mary jo

Breakfast was amazing! Mini quiche were my favorite! Loved all the toppings for my Yogart!

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Kristi

Small hot tub and pool. I would suggest adult time later or earlier in the day so adults can enjoy the pool and hot tub. It was just too busy for us to use.

Friends_and_family Friends

10/10

Exceptional

24 Mar 2026

Anthony

Very good 👍

10/10

Exceptional

23 Mar 2026

Daniel

nice room, everything i needed. walking distance to walmart.

Self

8/10

Excellent

23 Mar 2026

Willem

The complaints have, there was no \"Single Serve\" Coffee, maker and the staff was unable to make my Laptop sync with your WiFi.

Self

2/10

Poor

21 Mar 2026

Jamie

The hotel overbooked and canceled our reservation. Still fighting to get anywhere with the hotel or the continuous circle of AI with Expedia regarding my reimbursement…

Partner

6/10

Pleasant

21 Mar 2026

jason

Need more staff

Partner

6/10

Pleasant

16 Mar 2026

Robyn

the heat didnt work in our room!, and i observed an emplyee reach into a bowl of peeled boiled eggs and grab a handfull with her bare hands! i did tell the front deak, wasnt offered a cert or discount or a sorry so...

Partner

2/10

Poor

13 Mar 2026

Frances

Tiles were broken in bathroom and pool area
Hot tub edges were sharp and my child cut themselves.
There were dark brown spots on the trim edges in the bathroom.
Front desk associate was in her personal phone speaking very loud and vulgar.
Other guests around our room were very inconsiderate of night time

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

Jazmyn

the place was amazing staff was good but there was a creep that was right across the hall from us police did up end coming and taking him out. he was leaving notes to us and at out door on one knee ?!??! and leaving notes about 9ape and safe words. and then his explanation was that the age of consent is 16… i’m 22 but i was very uncomfortable and had an anxiety and asthma attack that night.

Friends

10/10

Exceptional

05 Mar 2026

HO YON

clean and quiet

10/10

Exceptional

28 Feb 2026

Jen

Very clean great for families. We traveled all night and let us check in early to sleep. Very friendly staff.

Family_with_children

10/10

Exceptional

25 Feb 2026

Caryn

Great stay and location. Very clean. Suite was very spacious.

10/10

Exceptional

14 Feb 2026

Emmonie

Yes very nice

Friends_and_family Family

8/10

Excellent

09 Feb 2026

tammy

Room was great. I booked the hotel because it had a hot tub, however the jets did not work. So that was very disappointing.

Business Family

10/10

Exceptional

06 Feb 2026

Derrick

Excellent staff, excellent stay

Business Self

4/10

Poor

04 Feb 2026

Michael

Hot tub was not available for my stay and had to go to the Hot House in Lansing to enjoy a hot tub. I was not informed before hand or I would not have rented the room

Leisure Partner

10/10

Exceptional

04 Feb 2026

Lavinia

absolutely love TownePlace Suites by Marriott. The hotel feels modern, comfortable, and thoughtfully designed, with a level of attention to detail that truly stands out. I especially appreciated their ADA accommodations, including rooms for guests who are hard of hearing, which reflects a genuine consideration for accessibility and inclusion.

During a previous stay at another location, the staff went above and beyond by proactively replacing a couch in my room simply because it had a small tear—something that genuinely impressed me. That kind of care is rare and speaks volumes about their standards.

I stayed at this particular location after missing a flight, and it turned a stressful situation into a comfortable and positive experience. I would absolutely stay here again and highly recommend it.

10/10

Exceptional

25 Jan 2026

Kimberly

Beautiful rooms. Nice staff. Good location.

Friends_and_family Family

8/10

Excellent

20 Jan 2026

Heather

Room was clean breakfast was great waffles were a big hit. Pool area was clean only thing that would make things a lil better is if there were bigger trash cans in the suite especially when you have kids

Friends_and_family Family

2/10

Poor

16 Jan 2026

Kylie

My stay was so disappointing. I booked this stay for a relaxing getaway before a major surgery. It was anything but relaxing. I asked for extra pillows in my room a week ahead of my stay, no pillows. The bedroom was not vacuumed! There were literal crumbs and finger nail pieces next to the bed. Also, the comforter had a red stain near the head which was disgusting. The tv did not work- shocking. You had to log into Netflix every time you turned on the tv- and if you didn’t pick a movie within TEN SECONDS, the tv went back to the main screen. Then you had to do it all over again. Amazon prime didn’t work on the tv, I asked, oh, they actually don’t have Amazon prime. The ac fans in the room would not stay on. Suddenly in the middle of the night it would blast heat and I had to get up every 2 hours to turn it back off. What I really wanted was the hot tub- when I arrived, the hot tub jets did not work- shocking again. There were also hoards of families with very loud kids cannonballing in the pool. There was no space in the pool area and it was LOUD. Now let’s talk about the room doors. You can hear every single door slam in the hallway. NONE of the doors closed gently- every single door slammed and woke us up ALL night. It was so forceful it shook the room. You can also hear every step of the people above you. Kids were running up and down the hallways the entire stay. I am so disappointed in what I thought was going to be a nice, quiet, clean hotel.Will not return.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Michelle

Clean

6/10

Pleasant

04 Jan 2026

Chris

Check in and out was easy. The breakfast menu had many choices. Pool and hot tub water was very cloudy. Room was clean, but the conditioner bottle in the shower was empty. Parking was available but not plowed of 3\" of snow.

10/10

Exceptional

01 Jan 2026

Raquel

Clean and friendly staff.

2/10

Poor

01 Jan 2026

Sarah

Was given a dirty room at first. Then people above us were thumping around for HOURS. Then to top it off, the fire alarm went off at 11pm when I had 2 little boys with me. We packed up and left after the fire trucks left around midnight. Terrible

Family

10/10

Exceptional

01 Jan 2026

Stephanie

It was very clean with a modern interior. The pool and hot tub were the selling point for us! The rooms were excellent with plenty of room. The suite setting was convenient for food preparation during our stay.

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

Torie

Pool was great for the kids, rooms were nice.

10/10

Exceptional

21 Dec 2025

Jennifer

Rooms were clean and super comfy. Staff was very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Jennifer

Clean room, friendly staff, hot tub is perfect.

Business Partner

6/10

Pleasant

17 Dec 2025

Nancy

Brand New Hotel TV reception was terrible glitched continuously

Leisure Partner

10/10

Exceptional

09 Dec 2025

Katherine

Yes

10/10

Exceptional

07 Dec 2025

Lindsey

This was honestly one of the nicest hotels ive stayed in. The gentleman at the front desk was hilarious, friendly and welcoming. The rolm was huge spotless modern and updated. The breakfast was delicious and everyone working there was cheerful and kind even offering to grab us another coffee and clear our dishes. Exceptional service

Leisure Family

8/10

Excellent

07 Dec 2025

Toni

The room and the staff were great. The breakfast was probably the worst I've had in a hotel in years -

Leisure Self

10/10

Exceptional

28 Nov 2025

Heather

We spent Thanksgiving there as we live in Petoskey & my daughter attends MSU. EVERYONE was great & we even got to use an oven that was available in a separate room!! Thanks so much for everything!! 😁

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Michelle

Friendly staff, very clean rooms, and great amenities. I would definitely recommend a stay here.

Business Family

10/10

Exceptional

18 Nov 2025

Stacy

Very clean and friendly staff

Business Family

8/10

Excellent

15 Nov 2025

Rachael

Staff was friendly and very helpful!

8/10

Excellent

13 Nov 2025

Rachael

Hotel and room were very clean and staff very friendly.
The only problem I had was there was no light by the couch so it was not an option to read there late at night.

Business

10/10

Exceptional

10 Nov 2025

ORLANDO

Love this place all is good

8/10

Excellent

10 Nov 2025

Melinda

Clean and great amenities

Business Self

8/10

Excellent

09 Nov 2025

Alexis

Check in was quick. Room was clean

Leisure Partner

10/10

Exceptional

09 Nov 2025

Monika

Clean environment, friendly staff with excellent customer service, and one of the few hotels in the area that still has a hot tub.

Leisure Family

10/10

Exceptional

08 Nov 2025

Theresa

Clean, comfortable room. Exceptional customer service

10/10

Exceptional

08 Nov 2025

Heather

Clean. Kept pool open a lil later since we arrived late was very nice and much appreciated

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Joanne

So much nicer than surrounding places

Self

10/10

Exceptional

04 Nov 2025

michele

The pool was cold but the hot tub was nice. The rooms were to die for. We were in 114 and it was the best suite. We totally would stay again. Breakfast was great and the room, staff, atmosphere all clean and nice.

Friends_and_family Family

8/10

Excellent

02 Nov 2025

Sara

Staff was friendly. Hotel was modern and clean. Nice outside patio area with grills. Our room was nice with a small kitchenette and king bed. The only complaint we have is the noisy doors. All the doors in our hall were extremely loud when closing. Ours was loud no matter how soft we closed it. Overall a good stay!

Partner

10/10

Exceptional

02 Nov 2025

Alissa

Clean room great staff

Self

10/10

Exceptional

20 Oct 2025

jamie

Was clean and staff was friendly

Leisure Family_with_children

10/10

Exceptional

18 Oct 2025

Corey

We had a nice stay - thanks

Partner

10/10

Exceptional

18 Oct 2025

Sarah

Walking distance to dinner and shopping. Very clean

Leisure Partner

4/10

Poor

09 Oct 2025

Ross

There was dried menstrual blood on the sheets.
There were no face cloths or shower towels in the room.
This is not the standard that we are used to seeing.

Family

10/10

Exceptional

07 Oct 2025

Lori

Friendly, breakfast was great with options and very clean

Business_and_leisure

10/10

Exceptional

05 Oct 2025

Kyli

Everything about this hotel is amazing! We got there right at 3 and our room wasn’t ready but they switched us rooms and it was so nice. There was a dirty sock on the smoke alarm when we arrived but talking with the front desk, they told us there is a bright light on it so that’s why it was there from previous guests.

But everyone is extremely friendly and it’s a beautiful room!

Leisure Family_with_children

10/10

Exceptional

22 Sep 2025

Jeff

We especially like Angela at the front desk. What a Friendly Lady!

Great Hotel here, its Brand New!

Business Partner

10/10

Exceptional

11 Sep 2025

Jimmy DeShaun

Clean room

10/10

Exceptional

11 Sep 2025

Jennifer

The best hotel I have ever stayed at.

This hotel was immaculate and the staff was very friendly and helped out whenever needed. From check in to check out we were always greeted with a friendly hello.
The staff was always sprucing the place up throughout the day including the manager who could be seen out and about lending a hand.

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

jayne

Just a very nice hotel.

Leisure Family

4/10

Poor

21 Aug 2025

SCOTT

We had two rooms for two nights. I spoke in person to front desk, requesting tidy up service for both rooms and refill of empty body wash for one. Neither request was completed. Upon checking out I voiced my displeasure. The person on duty at checkout the morning of 8/16/25 was very rude and dismissive. She is a very poor representative of the Marirott.

10/10

Exceptional

07 Aug 2025

Nathaniel

Excellent facility, very friendly staff

8/10

Excellent

06 Aug 2025

Yvonne

If you have ANY mobility issues, you should ask for a handicap room. I asked daily if there was a chance that i could be switched. Each time the staff would tell me they would look into it, but later were found laughing or playing on their phone.

Friends_and_family Family

10/10

Exceptional

05 Aug 2025

katherine

Excellent

Leisure Partner

10/10

Exceptional

03 Aug 2025

Douglas

Bravo for a Job well Done

This was by far my most favorite stay at any hotel. From the ease of navigating to the check out. Everyone was exceptionally friendly and helpful and the room was appointed beautifully and was sparkling clean .. BRAVO

Staff .. thanks for a wonderful stay

Friends_and_family Family

6/10

Pleasant

25 Jul 2025

Jeffrey

We stayed in a one bedroom suite for a week. Housekeeping came in only once to replace towels; no other services were completed. Trash was not removed, even when we set it outside of door it sat for hours or overnight. Hotel is on a very busy and noisy street. Breakfast was okay, better options at Starbucks across the street.
Staff was always friendly and the hotel was very clean. Pool area was nice (very slippery though and toddlers fell often). Overall a decent place to stay but we have stayed in better accommodations in Eastwood Towne Center.

Leisure Family_with_children

10/10

Exceptional

22 Jul 2025

Jason

The hotel is absolutely amazing!!! The staff is top notch, and the cleanliness of the hotel is excellent!!

Leisure Partner

8/10

Excellent

21 Jul 2025

Kerry

Was a very clean room, King bed was comfy but not the pull out sofa! You could feel the springs through the pitiful excuse of a mattress. When I told the front desk at check out, all the guy said was that they haven’t been used very often. How about you get better quality ones??!!

Leisure Family

10/10

Exceptional

20 Jul 2025

Tracy

Hotel was reasonably priced, clean, and great customer service.

10/10

Exceptional

19 Jul 2025

Kolette

Great stay!!!

Business Family_with_children

10/10

Exceptional

18 Jul 2025

julie

This property is in a great location. Lots of variety for dining out and shopping.
Friendly staff.
Only complaint was that breakfast was only served until 9 during the week.

Leisure Family

10/10

Exceptional

16 Jul 2025

Yolanda

Spacious and clean room. Efficient and friendly staff.

10/10

Exceptional

12 Jul 2025

Emily

Nice and new

Newer hotel so it is clean and in good shape. One of the only in the area I could find with a hot tub! It was nice and warm and big too. The pool was fun but not too large. Nice selection of items for breakfast included.

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

Cassandra

The property was beautiful. It was quiet. The breakfast was amazing.

Family

10/10

Exceptional

24 Jun 2025

Pedro

Very clean and nice amenities.

Leisure Family

10/10

Exceptional

16 Jun 2025

Brittany

Great staff, clean and so much to do around the area

Leisure Partner

10/10

Exceptional

16 Jun 2025

Joanne

Excellent rooms! Staff and housekeeping professional, friendly, meticulous and cleanliness exceptional.

Business_and_leisure Family

4/10

Poor

14 Jun 2025

Stacey

The rooms were dirty, one had plaster dust on everything. The jets in the spa were broken, the waffle machine was broken. My nephew pulled the door handle to the bathroom instead of pushed and it slid off. I don't think it was actually attached with any kind of hardware. My wife had white floaties in the glass she tried to use and none of the dishes were actually clean. So we bought some paper plates and cutlery from the Walmart down the road. There was a raw sewage smell the morning of our checkout that was apparently coming from the laundry room. The channel guide either wasn't working or wasn't a feature as all you could see was the channel name with no program info. None of the water dispensers on the ice machines work. The mattress on the double pull out are maybe 6 inches thick. Nobody slept well and I won't be coming here ever. I will say the staff was courteous and helpful. Oh, and we arrived about 30 minutes before check in but were told the rooms were still being cleaned. Which is fine but we had been sitting in the lobby for 45 minutes while a few others who'd just arrived were checked in and given keys. I had to go up and get in line to talk to the clerk again to be helped, as did 2 other parties waiting on rooms. I had a function at 4 and expected to be able to check in at 3 to get to my destination on time.

Leisure Family