Hotel Clad

10/10

Exceptional

12 Mar 2026

Patricia

Spa was excellent beautiful hotel!

Family

4/10

Poor

17 Feb 2026

lawrence

Long walk to get to the hotel, esp'ly with luggages, seems like only those who drive are welcome, you'd think hotel got shuttle from bus station to hotel front, but they don't. Then, once all restaurants close at the same time as the stores in outlet, you got no other options but to eat at the hotel's restaurant which only offered buffet at 5500Y/person; that would not have been a problem if they offered decent food, but no, way worse than food court quality, which made the whole experience less than decent. The view and the hot springs are the only good things left with this hotel.

Leisure Family

10/10

Exceptional

31 Jan 2026

FLORA

Nice room with a view of Fujisan, lots of amenities and enjoyed both public and private onsens.

Leisure Partner

10/10

Exceptional

29 Jan 2026

George

Awesome room… fantastic view of Mount Fuji

Leisure Partner

8/10

Excellent

22 Dec 2025

Bie

They should have a service to tidy up the bed during room cleaning

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

ying ying

I’d like that they have a good view of Fuji mountain and the place is clean and comfy ! Onsen was the best ! Some of the staff are very friendly and some are not .. oh well I don’t ask too much but I enjoyed my stay anyway

Leisure Friends

10/10

Exceptional

04 Jul 2025

zorigoo

Location and onsen is fabulous

Friends_and_family Family

6/10

Pleasant

18 Jun 2025

chen

Too crowded and the room is not properly cleaned. It feels like people keep coming and go staff doesn’t have enough time to clean

Leisure

8/10

Excellent

05 Jun 2025

Simon

Great hotel to stay overnight at Gotemba. With access to the spa in the same building. Location is great and full of amenities. Only complaint is the in-house restaurant which offers buffet only and at a very high price. They used to offer great à la carte option, too bad that’s not available any more.

Leisure Partner

10/10

Exceptional

31 May 2025

Kenneth

It was much better than I expected for the area.

10/10

Exceptional

17 May 2025

Christine

Beautiful room. Nice hotel. Good amenities

Leisure Self

8/10

Excellent

06 May 2025

Agnes

A nice big room with easy accessibility

Leisure Family

10/10

Exceptional

27 Mar 2025

Mei Sze

Best choice for going to outlet mall and staying a night

Leisure Family

10/10

Exceptional

25 Mar 2025

Lauren

Fabulous hotel we loved our stay

Leisure Partner

10/10

Exceptional

12 Mar 2025

james

The view of Fuji mountain and the hot springs

Leisure Family

10/10

Exceptional

07 Mar 2025

Cheuk hang

Hotel is great, only 2 problems. First, the shuttle bus schedule is broken, only 6 rides each day. It would be better by each appointment pointing or taxi ride discounts. Second, lag of massage staffs also makes the appointment broken because hotel have more empty bed than customer usage.

Leisure Family

8/10

Excellent

06 Mar 2025

Kanthat

Great location. Close to outlet.

Leisure Family

10/10

Exceptional

07 Feb 2025

Miriam

We love the onsen

Leisure Family

10/10

Exceptional

15 Dec 2024

Albert

Amazing views!

Amazing views from the Mount Fuji side! The room is a bit small but super clean and the staff is amazing. The buffet is a tad expensive but has a pretty wide range of food.

Partner

8/10

Excellent

10 Dec 2024

Clarence

Hotel Clad had such an amazing view of Mt. Fuji. Had a great stay and it was nice that it was right beside the outlet mall.

Leisure Friends

10/10

Exceptional

08 Dec 2024

Yuen Pik Linda

The environment and room design is excellent and make people feel very relaxing.
The buffet dinner is reasonably priced with various choices and good quality.
It’s really a great decision to stay one night in this hotel to allow sufficient time to do shopping and enjoy the tranquility of the environment and the onsen, it’s a great experience!

10/10

Exceptional

04 Nov 2024

Anthea

Hotel beside Gotemba Premium Outlet w Mt Fuji view

Very conveniently located hotel for Gotemba Outlet Shopping purposes. Beautiful hotel & nice bedroom with Mt Fuji view. Gotemba Premium Outlet is right beside Hotel Clad.

Lobby provides water (hot & cold) & green tea.

Flaw: the staff are very strict on check in time, not a minute earlier allowed, exactly 3pm or after.

Another thing to note: Hotel’s restaurant closes quite early & the restaurants / food court at Gotemba Premium Outlet closes by 8pm or earlier. So do make sure you get your food / dinner before the shops closed!

Self

10/10

Exceptional

27 Oct 2024

Tiffany

Love that the outlet shopping was just across from the hotel

Leisure Family_with_children

10/10

Exceptional

25 Oct 2024

Ka chun jonathan

Gd. But hotel doesn’t seems welcome late check in

10/10

Exceptional

14 Oct 2024

Caleb

Great option particularly if you’ve rented a car and/or plan on day trips around Fuji

Leisure Friends

10/10

Exceptional

13 Oct 2024

Tamas

Loved the place and the people!

Leisure Partner

10/10

Exceptional

08 Aug 2024

hina

I love everything about this hotel, no complaints only good things to say ,feom staff to facilities everything was perfectly fine

Leisure

10/10

Exceptional

20 Jul 2024

Teck Kim

Mount Fuji

Mount Fuji view from room

Partner

2/10

Poor

30 Jun 2024

Sebastian

Its a decent Hotel and friendly staff. Unfortunatly you arent able to do anything besides visiting the nearby outlet. and without a car its nearly impossible to leave.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2024

Yew Mun

The hotel is very clean and spacious. The salient feature of the hotel are the huge windows which provides glorious view of Mt Fuji. I also enjoy the free onsen provided for hotel guests.

Leisure Family_with_children

8/10

Excellent

09 Jun 2024

Austia

The rooms offered direct view of Mount Fuji and free parking.

Leisure Family

8/10

Excellent

08 Jun 2024

nelson

The Hotel is nice and clean..moderate space ..staff are polite

Friends_and_family Family

8/10

Excellent

06 Jun 2024

sheongvoon

Most things

10/10

Exceptional

02 Jun 2024

ALAN

Great location if shopping at Gotemba Premium Out

Friendly English speaking staff for US traveler. Clean room, comfortable bed, walking distance to Gotemba Premium Outlet. Shuttle bus to highway bus station.

Friends_and_family Family

10/10

Exceptional

31 May 2024

Jin

I like the Fuji mountain view of our room and also outlet mall next to it, the hot springs are fantastic.

6/10

Pleasant

29 May 2024

Ciang Ling

The walls are dirty inside the room giving it an overall unclean look.

Staff are very helpful that’s a plus.

Too many ppl talking on the lobby around 3pm ish so when walked in don’t feel calm.

Leisure Partner

10/10

Exceptional

11 May 2024

cheng mao

Hotel with Mount Fuji view and there's a private onsen available beside the hotel. There's also a large premium outlet just beside the hotel. The food in the hotel is great too. Overall, it is a wonderful experience staying at this hotel. Will stay at this hotel again when I come to visit Mount Fuji next time.

Leisure Partner

10/10

Exceptional

24 Apr 2024

Yukiko

Amazing hotel for this cost. We can highly recommend to everyone.

Leisure Partner

10/10

Exceptional

22 Apr 2024

Memie

We enjoyed our stay at the hotel. The room is great, quite spacious, and the layout is practical.

Leisure Family

10/10

Exceptional

16 Apr 2024

Boon Yen

The Mount Fuji view rooms are beautiful! Waking up to Mount Fuji view from the window looks like it’s an art piece in the room! Walkable distance to Gotemba Outlet with lots of shopping and dining options. Hotel is able to send luggage from Clad to Tokyo or any part of Japan. 👍 free public and paid private onsen bath for hotel guests. Highly recommend!

Leisure Partner

10/10

Exceptional

16 Apr 2024

YanKit

Great lobby view of mt fuji. Free onsen use for guests and very convenient location to GPO

Leisure Family

10/10

Exceptional

09 Apr 2024

Wee Liang

We had an enjoyable time during our stay waking up with a great Mt Fuji view. The service is good and communication is not an issue.

The location is amazing for a good unblocked view of Mt Fuji from the room/hotel. It is also walkable to the Gotemba Premium Outlet. There is an in-house public onsen and resting area. Private onsen is also available at a price (per hour).

We drove during our trip, so the parking is availability and convenience is very important. The only downside we observed during our trip is the heavy traffic during the day. It might be because the route was also shared with the Premium Outlet.

Leisure Family_with_children

10/10

Exceptional

23 Mar 2024

Brian

Room with view to Mt. Fuji is wonderful. Room is spacious and comfortable, managed to fit to large check-in luggages, 2 standard carry-ons and backpacks without problem. Staff are friendly and speak English well. Restaurant could get a little busy but offer decent food at reasonable price. Private and public onsen areas are clean and nice. Location is super convenient, parking is validated (free) and easy access to hotel. Will want to come back again.

Leisure Partner

8/10

Excellent

11 Mar 2024

DANIEL

Stayed for 1 night for shopping purpose. Location is right at Premium outlets with a superb Mt Fuji as a backdrop.

Staff were friendly & nice.
Overall a good place to stay.

Leisure Family

6/10

Pleasant

25 Feb 2024

Natthida

The staff should have trained more on service mind especially at the restaurant.

10/10

Exceptional

29 Jan 2024

Deborah

Nice hotel with onsen

The view of mt Fuji at the lobby gives you a wow feel. Level 2 - relaxation and rest areas are unique. Enjoy the onsen. Other than that, nothing much to do. Took a bus from shinjuku to the hotel. Suggest to book an earlier return bus back to city. Or else is shopping again.

Self

10/10

Exceptional

22 Jan 2024

Peter

must stay if you wanna shop

We came here to shop til we drop. This hotel is located right at the outlet. The onsen was a big surprise for me. perfect view of mount fuji. Room was clean and big. Love this hotel

Partner

10/10

Exceptional

17 Jan 2024

zorigtbaatar

Location with SPA is wonderful.

Friends_and_family Family

10/10

Exceptional

13 Jan 2024

Angel

Good

10/10

Exceptional

03 Jan 2024

Fong

Staffs are very helpful. Hotel is clean and convenient excess to premium outlet.

10/10

Exceptional

17 Dec 2023

Verified traveler

It was a pleasant stay and the staff were nice, highly recommended

6/10

Pleasant

16 Dec 2023

Joseph

Hotel location was fantastic. But service standard definitely sub-par.

Leisure Family_with_children

6/10

Pleasant

10 Dec 2023

CHARMAINE

near convenient store after gotemba close and near the hotel. if guess reach hotel late there are nothing to eat. and massage only got 2 massage therapist. the hotel only have 3 washing machine and no dryer.

Leisure Family

6/10

Pleasant

04 Dec 2023

Weng Yun

Booked twin room with Mt Fuji view but given a tiny double room with Fuji view and no bathtub. The room was so tight that I had to open my 28 inch hardcase luggage that opens into 2 halves in the entrance area between the sink and the shower room and toilet. The room is not well designed. Fuji view is easily available all around property so it’s not critical. Make sure you get the biggest room for your budget. Unlike another hotel, staff will not send luggage to assigned room even if you arrived early and stored luggage pending room access at 3 pm . The only good things about this hotel are free access to the wonderful onsen and proximity to Gotemba outlet.

Leisure Friends

10/10

Exceptional

25 Nov 2023

Hoon Hoon

Hotel Clad’s staff were amazingly helpful. The public bath overlooked Mt Fuji and provided good respite for the body after a tiring day out.
3 not so great things are:
1) the one and only convenient store is too far from hotel (west side)
2) hotel restaurant closes early at 8pm
3) shuttle to Gotemba Station operates from 10am, and we could not start off early unless we take a taxi out
Strongly recommend to drive so that you can go to many lovely places like Oshino Hakkai and Fujinomiya without incurring hefty taxi fare.

10/10

Exceptional

25 Nov 2023

CHIA YEE REBECCA

Nice hotel and love the hot spring

Leisure Partner

10/10

Exceptional

24 Nov 2023

Alex chun kit

Nice view, friendly staff

Leisure Self

10/10

Exceptional

16 Nov 2023

Scarlet

Room with amazing view of Mountain Fuji.

10/10

Exceptional

13 Nov 2023

Kwee Lan

Woke up to the breathtaking view of Mount Fuji, which can also be seen from various directions from Gotemba Premium Outlet which is also a short walk away. Located right next to an onsen which is free access for Hotel Clad guests. Enjoyed my stay tremendously. I hope to come back again!

Leisure Friends

10/10

Exceptional

06 Oct 2023

Clarence

Literally right beside the gotemba outlets so super convenient. food options wasnt the best for japan standards in gotemba so you better drive further to eat.

room was super small but not unexpected for this price, view of Mount Fuji was amazing, we got perfect view 2 days in a row. lobby view was good and everything was nicely renovated. Value for money.

Leisure Partner

10/10

Exceptional

04 Oct 2023

Vanessa

The hotel was so pretty! You can see Mt Fuji at any angle. Few minutes walk to the famous Gotemba Premium Outlet, there’s a big public bath for hotel guest too (FOC)! Overall it is a very very pretty hotel!

The hotel is quite far from the Kawaguchiko area (at least 1 and a half hr bus ride- not express bus), hence would only recommend staying at the hotel if you’re planning to shop at the premium outlet!

Leisure Family

10/10

Exceptional

26 Sep 2023

Siu Shun Leo

Perfect location for shopping. Also love the onsen and massage service at the hotel.

Leisure Partner

8/10

Excellent

23 Sep 2023

Daniel

We chose to stay here to have plenty of time to visit the Gotemba mall and for the view of Mt Fuji. Getting to the property by public transport was easy. We caught the train to Gotemba, free shuttle to the mall and walked from there.

The room was fantastic. A little small but the view made up for it. It was nice and clean and there were good laundry facilities.

The staff were polite but not friendly. We arrived around 2:15 and I didn’t realize but check in was from 3pm. Normally I would expect if the room is available they would just let you in early, but it is more like a rule to them so we had to wait 45 minutes and then everyone who was waiting is all checking in at once. They don’t welcome you or anything more personal like that. Very transactional rather than customer experience driven.

Overall, we were very happy and it would be 5 stars if the staff and perhaps the policies they work to were more customer focused.

Leisure Family

10/10

Exceptional

02 Sep 2023

MASAKO

We live this hotel. Great view of Mt Fuji, and connected to Gotemba outlets. We always do a night here when we visit Japan.

Leisure Family_with_children

8/10

Excellent

03 Aug 2023

Yu Chieh

Worth a stay if you have extra days for the area

View is amazing but room is small. Location is hard to access and far away from everything. Good thing it’s attached to the premium outlet which gave us something to do during our stay.

Friends_and_family Family

6/10

Pleasant

27 Jun 2023

Andmag

Restaurant staff are not friendly. Rooms are small, but efficient enough for a night rest.

Leisure Family

10/10

Exceptional

19 Jun 2023

Christy

I would like to have more dinning options and transportation from public stations to direct access to the hotel. There is quite some walking distance from the shuttle station, it is not too friendly for guests to bring their own luggages up to the hotel from the outlet.

10/10

Exceptional

12 Jun 2023

Vanessa

A storm hit on the days we visited Gotemba Premium Outlet mall. We were glad that we booked Hotel Clad which is next to the mall so we did not have to drive out again in the storm and yet able to enjoy shopping, food court and the amazing onsen facilities with many different quiet areas. It was really a shelter in the storm.

Leisure Family

10/10

Exceptional

08 Jun 2023

Ying

We booked this hotel solely for the Mt Fuji view, so loved that we had a good view from the reception, our room, at the onsen and even while shopping at the outlets. The room was clean and comfortable, and I most appreciated the rain shower. There were limited dining options on the property though you could head to the outlets for more food choices or order in via UberEats. Parking onsite was very easy and convenient.

Leisure Partner

2/10

Poor

07 Jun 2023

ChernKwang

Misleading Room Description and lousy staff training.
I had never been more disappointed and upset in my hotel booking and felt compelled to share with everyone how bad this experience had been for us.

In sum,
1. I had booked 2 x Twin Rooms and “1 x Twin Room from
Triple” (yeh, that’s the exact description listed in Expedia). It was cleared listed that the “Twin Room from Triple” has an additional sofa bed, compared to the Twin Room.

2. One would assume this is why it costs more than a Twin Room. I also indicated I am booking this “Twin Room from Triple” for only 2 travelers. I had wanted this additional sofa bed for more luggage space.

3. Upon checking in, all 3 rooms were exactly the same! According to the hotel, there isn’t room type listed “Twin room from triple” so it baffles me why did I have to pay ¥6000 for a twin roomn meant only 2 travelers.
Neither the hotel nor Expedia could give me an answer!

4. My best advice moving forward-blacklist! The hotel staff wasn’t at all willing to do any service recovery and neither could Expedia customer service explain to me why I had to pay more for a room that is wrongly listed.

Upon checking out, even though I have already pre-paid all our rooms, a male staff insisted that I can’t drop my room card into the self check-out box even though the rest of the guests did. If it is not pure discrimination, I don’t know what is.

10/10

Exceptional

07 Jun 2023

Eva

Mt Fuji view everywhere

Leisure Partner

8/10

Excellent

06 Jun 2023

Cynthia

Near premium outlets

10/10

Exceptional

24 May 2023

Teo Weng

Everything is excellent

Partner

10/10

Exceptional

22 May 2023

Whay chiat

Staffs are professional and helpful. Good view of Mt Fuji and reasonable price with good amenities. Liked the resting area outside of public baths a lot.

Leisure Partner

10/10

Exceptional

15 May 2023

Hoi Yan

One of the favorite hotel. Unexpectedly good standard.

Leisure Family

10/10

Exceptional

01 May 2023

chunkong

love the hot spring and dinner

Leisure Family

8/10

Excellent

29 Apr 2023

Verified traveler

Property and staff were great
We did not like that dinning options were very limited

Leisure Partner

10/10

Exceptional

25 Apr 2023

Prisca

Excellent!

Leisure Friends

10/10

Exceptional

20 Apr 2023

Vincent

Hot spring was awesome

Leisure Partner

10/10

Exceptional

15 Apr 2023

?

Nice view.

10/10

Exceptional

02 Apr 2023

Siew Peng

The view of Mount Fuji could be seen from the rooms, onsen and lobby. We had a great experience during our stay.

Leisure Family

10/10

Exceptional

20 Mar 2023

ChingChing

The information from the Front Desk was not enough. They didn’t tell the morning closing time of onsen

Leisure Friends

10/10

Exceptional

19 Mar 2023

Ivan

Hotel with Mt Fuji view

Lots of good reasons to stay in this hotel. We can see Mt. Fuji in the lobby, hotel room and outdoor onsen. The staff are friendly and kind, many customers queued up at the lobby waiting to take photo with Mt Fuji, the staff showed up and is patient to help all of them (including us) to take photos. On the day we checked out, my wife realised she left a ring in the room, we went back to the hotel few hours later to check with front desk, after few mins they got back to us with her ring in a transparent zip bag. Their service is just so professional.

Partner

10/10

Exceptional

16 Mar 2023

Iris

Love the location and hotel amenities! Clean and chic!

Leisure Friends

8/10

Excellent

07 Mar 2023

Angela

Very nice view

Leisure Partner

8/10

Excellent

03 Mar 2023

Shirley

Great public bath and resting area. Excellent view with Fujisan in good weather.

Leisure Family

10/10

Exceptional

28 Feb 2023

Mharvin

Hotel Clad is The best! Very friendly staff! I highly recommend this hotel when you are going to shop at Gotemba premium outlets. Also tried the private onsen. It was really good!! Thank you, Hotel Clad!

Leisure Partner

10/10

Exceptional

28 Feb 2023

LAWRENCE

Nice hotel to see Mt Fuji.

Leisure Partner

10/10

Exceptional

16 Feb 2023

Shan Ru

Best location ever and service is good. Transport convenient too

Leisure Friends

10/10

Exceptional

30 Jan 2023

zorigtbaatar

Mrs

my staying was great! We live Hotel Clad!😊

Friends_and_family Family

10/10

Exceptional

24 Jan 2023

Eric

Book a view for Mount Fuji and the view is excellent.

Leisure Partner

10/10

Exceptional

22 Jan 2023

Ka Chun

There is Japanese bath facility right next to the hotel. You can also reserve private bath session through the hotel.
Outlet is only 5 minute walk from the hotel.

Leisure Family

10/10

Exceptional

20 Jan 2023

Verified traveler

Best for the Outlet visitors to stay overnight

Best location for the Outlet visitors.
New and clean condition with the great view.
Onsen is the surprise and the leisure area is very well that worthy to spend your time in the hotel even if you’re not going to shopping.

Self

10/10

Exceptional

27 Dec 2022

Wai Meng

The quiet surrounding and the onsen.
Improve on late check out to 12noon without having to pay extra.

Leisure Family

10/10

Exceptional

18 Dec 2022

Wenchyi

Nice new hotel

Great new hotel and nice onsen; but check-in personnel don't know what the hotel.com VIP member is and not good in English when checked in.

Partner

10/10

Exceptional

18 Dec 2022

Verified traveler

Best Mount Fuji view and shopping with onsen

Fantastic view of Mount Fuji from room.
Nice Onsen on room. Never try the private onsen.
Shopaholics should stay at least 2 nights.

Partner

10/10

Exceptional

12 Dec 2022

Verified traveler

Mt Fuji view hotel with Onsen

Fantastic Onsen looking at Mt Fuji

Friends_and_family Family

10/10

Exceptional

11 Dec 2022

Verified traveler

A Beauty in the Mountain

Quiet , very clean room , modern and new , with Fuji Mountain View , per its website photos. Room size comfortable, well planned design and considered large for Jpn standard.
3 mins to outlet shopping. Public onsen and resting facilities are FOC - clean, modern. I want to go back again !

Friends_and_family Family

10/10

Exceptional

04 Dec 2022

Wing Kan

Great place to stay overall

Leisure Partner

8/10

Excellent

15 Nov 2022

sheongvoon

Can add a gym