Name: Kings Newmarket
Address: Kingston Passage High Street, Newmarket, CB8 8UG, GB

6/10

Pleasant

01 Aug 2026

Paul

Does not open until 4pm although staff are on premises but you need to phone to gain access.
Does not serve breakfast (but plenty of places with a 5 minute walk.
It does however have a microwave (with plates and cutlery) along with a kettle in the room!

10/10

Exceptional

29 Jul 2026

Claire

Parking a bit tight but we were able to leave the car right next to the hotel with a bit of shufflling. The staff were amazing and rooms ideal with air conditioning which was pretty key in this weather! Brilliant location right in town with lots of nice places in walking distance to eat. Garden was a joy to sit in and have a drink. We didn't eat there so cannot comment but would definitely stay again. Shout out to Chloe who totally sorted out my booking when I hadn't realised under 18s aren't strictly allowed but were on this occasion. Just great. Very charming old building as well.

10/10

Exceptional

10 Jul 2026

Verified traveler

Great to have a room on the ground floor with shower,
self contained to heat food and keep drinks cold was around the back so a quieter location in the hotel. We could hear disco music on the second night of the stay.
Staff were friendly and explained everything about keycodes, parking etc.

Friends_and_family Friends

10/10

Exceptional

24 Jun 2026

Roscina

Old listed buildings but well looked after. Clean rooms great staff. Evening food was very nice Great location. The pub downstairs is fabulous. Great cocktail menu. DJ who actually plays what you want. And fantastic beer garden. One of the nicest I've seen in a long time

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

Beth

Great location, comfortable beds ,helpful staff and ideal for staying if going to the races

Partner

8/10

Excellent

19 Jun 2026

Steve

Room and location were great, onsite parking and helpful staff. Food was good.

Self

6/10

Pleasant

07 Jun 2026

Tracy

We stayed on a Saturday night and there was a DJ/disco on until after midnight. We were warned of this when we checked in but it was so loud and there was more noise from other guests. Parking is limited. Drinks expensive. Rooms clean but basic even though we were upgraded to a superior room. The one staff member was very helpful and friendly but overall disappointed would not stay again.

Partner

8/10

Excellent

02 Jun 2026

Christopher

Great location and perfect for a night or 2

Self

10/10

Exceptional

24 Apr 2026

Hannah

Clean room, very practical. Bed was very comfortable. Shower was lovely a powerful had a great nights sleep.

Self

10/10

Exceptional

25 Mar 2026

Angela

Comfy bed, clean room, good shower, handy kitchenette, good price. Would recommend.

Self

10/10

Exceptional

21 Mar 2026

Stacey

Perfect location

Self

6/10

Pleasant

15 Mar 2026

Stuart

Room was spotless, but lacking in storage space. Staff were very helpful.
Food was good.

6/10

Pleasant

12 Mar 2026

Julian

heating failure caused a disruption but staff helped well.

Partner

6/10

Pleasant

11 Nov 2025

Christopher

Fine

Self

6/10

Pleasant

31 Aug 2025

Sarah

I booked this hotel specifically as it said onsite parking. When we arrived there was no where to park. We had to park in a pay and display get up at the crack of dawn to buy another ticket so we didn't get a fine. Not happy.

Leisure Partner

8/10

Excellent

12 Aug 2025

Tom

Comfy, clean and easy - just what I needed

Lovely stay, easy to find (Google maps) despite being tucked back from the main road, car park was small ish but just about adequate whilst I was there and I was able to park for free in a town centre location, big plus. Check-in very easy, staff very efficient and knowledgeable. Room was great, small kitchenette with sink and microwave next to the bed was a bit odd but I'm sure helpful to some even though I didn't use them this stay. My only negative and reason for 4 instead of 5 stars was having to go out back through a service area to reach the room I was assigned. It caused no real problem for me and was secure (behind locked gates so no public access) but was a bit of a disconnect from the amazing sprawling venue inside that they appear to have done so much work on to make look and feel amazing. Great stay, reasonable to competitive price against other local options when booking the day before staying as I did, would definitely stay there again.

Business

2/10

Poor

01 Aug 2025

Ian

My friend didn’t stay because the bottom sheet had dried bloodstains on it, she used the shower to freshen up, if you want me to keep this to myself I want a better rate offered to me for another stay otherwise I will feel compelled to share it, I will be in your hotel to speak to the manager within an hour or two. Ian Watkinson.

8/10

Excellent

31 Jul 2025

Neil

Great location

Business Partner

10/10

Exceptional

20 Jul 2025

wayne

Very helpful staff, room was very comfortable and quick book in service

Business_and_leisure Partner

10/10

Exceptional

26 Jun 2025

Cody

Awesome stay. Cool little room with everything you could want, nice and quiet (on a Wednesday night). Car park was full when I arrived but there is free evening parking nearby so there was no issue. Walkable to shops and pubs/restaurants. Will be back. Oh, also staff was excellent and they had liquid dnb playing in the lobby in the evening. Loved it.

Business_and_leisure Self

8/10

Excellent

22 Jun 2025

Vanessa

On arrival staff were welcoming and friendly.
There was not a lot of parking available, however staff shuffled around a few cars and parked my car for me. Really nice touch. There was a disco going on and a nice happy atmosphere.
Our room no.25 - lovely big bed and had everything we needed. Nice touch with the fridge, microwave, toaster, plates etc and tea / coffee making facilities. Room was clean.
Our room overlooked the pub garden which was an experience, tinted windows would be better as we had to keep closing the curtains - no privacy. We stayed for 2 nights and went to the races on Saturday- there is a complimentary bus from outside the Unico restaurant around the corner which was a bonus.
The location of the hotel is perfect for the town - right in the middle and races which is 5 mins up the road.
The only downside was the cleaning staff shouting loudly at each other which woke us up on the first morning, crashing around. Also there was a smoking bin outside our window so staff smoking and loudly talking made our room smell of cigarettes.
I would suggest staff don’t discuss previous guests, rooms, what they did last night and other staff in customer facing areas and be mindful they can be heard.
Discos on Friday and Saturday night but this didn’t keep us awake
The garden was lovely to sit out in the sunshine - lots of seating outside and in covered pods.
Great location, friendly bar staff, lovely room
I would stay again as long as cleaning staff weren’t so noisy

Leisure Partner

10/10

Exceptional

30 May 2025

Peter

A

Business

8/10

Excellent

26 May 2025

Roy

The Kings Hotel Newmarket.

The room was clean, tidy and bright.
The only thing I will say is the size of the room is quite small. The bathroom was well laid out, but again a bit on the small size.
The host couldn't have been more helpful.
I would have like a proper breakfast but the offer of a breakfast box was on offer, which I didn't take up so can't comment on that.

Friends_and_family Family

10/10

Exceptional

23 May 2025

Lewis

Comfortable cosy hotel.Friendly staff.Very good price

Leisure Partner

4/10

Poor

16 May 2025

Andrew

shower was not fit for holder so had to hold the shower head after it fell on me.
fridge was buzzing at the bottom of my bed all night.
nowhere to hang my clothes

Business Self

4/10

Poor

18 Apr 2025

Patrick

DO NOT BOOK room 31 or 32, they are incredibly noisy. Impossible to sleep from 7am onwards, and as late as 2am, the doors are constantly banging shut, with people coming and going.

Business Self

8/10

Excellent

13 Feb 2025

Gordon

Great Location

Great location just off high street and near the Rowley Mile racecourse
Limited parking , would help if customers could park straight
Nice welcome , room OK clean , comfortable bed and good shower . Everything you need , microwave , tea coffee etc
Bit expensive but everything is these days
Needs updating but enjoyed stay

Partner

10/10

Exceptional

05 Nov 2024

malcolm

Room service food all ticked the boxes

Business

10/10

Exceptional

03 Nov 2024

Anne

Amazing find!

One night stay after a visit to the races, was made to feel welcome from the moment we walked in. We thought the hotel had only just opened as it was so trendy, clean & tidy and free from any damages that we could see!
Food was delightful, service was so good considering they were planning a party for Halloween also.
Have never felt so welcome at a hotel.
Will most definitely want to stay again!

Partner

8/10

Excellent

02 Nov 2024

Amanda

This was a quick trip. The hotel was the best option at the time. It did the job. I can fault anything. However I would stay at a more luxurious hotel if possible in the future.

Partner

6/10

Pleasant

30 Oct 2024

Nicholas

Acceptable

We got a reduced price deal which was acceptable. The full price would not have been acceptable.
The hotel is feeling a little tired

Friends_and_family Family

10/10

Exceptional

27 Oct 2024

D'Undre

The property was better than I thought, and the service was great

8/10

Excellent

15 Sep 2024

Dawn Lynette

Exceptionally helpful and friendly staff

Leisure Partner

10/10

Exceptional

21 Aug 2024

Richard

Delivers in every area

Great welcome and fast check in by L. who answered questions knowledgeably and kept checking all was well, including with my evening meal after I arrived late. Chef also deserves a mention - despite ordering at closing of service, a hot, generous tasty plate was perfect with my pint. Very comfortable room and bed, but what also stood out were the accoutrements - fan, fridge, toaster, microwave as well as tea & coffee making.
Fantastic location caps it all off.

Business

10/10

Exceptional

21 Aug 2024

Richard

Delivers in every area

Great welcome and fast check in by Lorenzo, who answered questions knowledgeably and kept checking all was well, including with my evening meal after I arrived late. Chef also deserves a mention - despite ordering at closing of service, a hot, generous tasty plate was perfect with my pint. Very comfortable room and bed, but what also stood out were the accoutrements - fan, fridge, toaster, microwave as well as tea & coffee making.
Fantastic location caps it all off.

Business

8/10

Excellent

19 Aug 2024

Bob

Amazing customer service

Fabulous location, fabulous staff, lovely garden. Room very comfy but bathroom tiny and shower not great. Would stay again just for the staff team who were excellent. They couldn’t do enough for us. Free electric car (Tesla) charging too which was a bonus.

Friends_and_family Friends

6/10

Pleasant

15 Aug 2024

R

Depressing room

Depressing tiny room at the very top. Poor shower room, stunk of bleach. Needs refurbishnent. Definitely not worth the money.

Partner

10/10

Exceptional

11 Aug 2024

Michelle

Super comfy beds, needed after a long day at the races.

Leisure Friends

8/10

Excellent

04 Aug 2024

Debbie

Good value for the priced paid.

Leisure Partner

10/10

Exceptional

03 Aug 2024

Neil

Relaxed

What a beautiful hotel it was really nice in the evening to have some music outside while we chilled out with a drink

Partner

10/10

Exceptional

05 Jul 2024

Jane

A great price for a centrally located stay in Newmarket for my daughter's graduation. Everything I needed, great location, quiet, spotlessly clean.

Self

10/10

Exceptional

30 Jun 2024

Margaret

Good priced comfortable & clean in Newmarket centr

Comfortable, friendly & clean accommodation in centre of Newmarket town.

Self

6/10

Pleasant

27 Jun 2024

Linda

Comfy bed

Booked this hotel as we were going to Newmarket races to see Pete Tong. The hotel is central to Newmarket and there is a coach to take and collect us to the races. The hotel was expensive for what it was, but it was a race day so I guess they can charge this. We did manage to get a parking space outside the hotel, which was really good.

Our room was only accessible via fire escape type stairs, not very good if you have had a drink.

The bed was comfortable and the room was clean. We really appreciated having air-conditioning as it was a hot evening the room was boiling and it allowed us to have a good night sleep. It’s a shame that our room did not include breakfast given the amount of money we paid.

The shower was not very good as it was in a bath and it was difficult to get the correct temperature, and the water pressure wasn’t great.

If the shower was better then we would’ve given this hotel a better star rating.

That said the bed was comfortable and we slept well.

Partner

10/10

Exceptional

23 Jun 2024

N

Newmarket racecourse

We stayed at Kings as it was near to Newmarket racecourse. The hotel was very welcoming we stayed in room 15 which was a good size room it was clean and the bed was very comfy. The staff were all friendly & helpful. We'd definitely stay here again.

Partner

10/10

Exceptional

05 Jun 2024

Jillian

Very helpful staff,lovely spotless room.Good to have fridge,Microwave and toaster (midnight snacks!! Excellent.

8/10

Excellent

23 May 2024

gerard

very central

Leisure Self

8/10

Excellent

07 May 2024

Verified traveler

Good friendly clean hotel but no parking

Good friendly clean hotel. No breakfast and parking very limited but all good. Probably wouldn't book again due to the parking but im a 'parking snob' and have a LWB van so after a 12 hour day dont want to be walking half a mile to my hotel plus have the van on the side of the street. But hotel all good 4* stars

Business

10/10

Exceptional

29 Apr 2024

Alistair

Great location, staff were excellent and efficient, first class

Business

10/10

Exceptional

28 Apr 2024

Verified traveler

Excellent value for money will definitely stay here again

Leisure

10/10

Exceptional

24 Apr 2024

Robert

Good food and comfortable bed. Thats all you need.

Business Self

8/10

Excellent

11 Apr 2024

Chris

Comfortable Newmarket hotel.

Nice room.
Friendly staff.
No breakfast just a take away box , not gluten free.
Gluten free beer in bottles , crazy price but nice to have.
Tiny car park.
I will stay again.

Business

6/10

Pleasant

08 Feb 2024

Paul

Although the service from staff was very good and efficient the quality of the food let them down. The room I had could do with a decent shower.

Business Self

4/10

Poor

11 Jan 2024

Edward

My stay was Dec 26-29, booked months in advance. When booked was not told that restaurant would be closed during my entire stay!
Also during my stay, hotel management limited access.
Also room window was such that could not latch at bottom, needs repair.
I've been very pleased with my previous stays there, though this time I was less mpressed!

Business_and_leisure Self

8/10

Excellent

05 Jan 2024

Michael

Good place to stay in Newmarket

Well equipped double room with kitchenette.

Self

10/10

Exceptional

29 Dec 2023

Joshua

Everything was great from check in to check out!

Leisure Self

6/10

Pleasant

05 Nov 2023

Kenneth

Room for impovement

Great location - near shops and handy for the race meeting with courtesy bus pick. Negatives. No onsite breakfast. The room lacked storage space, very cramped, and had a moisty smell.
On site disco was noisy and not mentioned when booking.

Partner

10/10

Exceptional

15 Oct 2023

Verified traveler

The hotel staff was friendly and the room was nice and it was within walking distance to the town and pubs.

Partner

10/10

Exceptional

03 Oct 2023

Donald

Classic older hotel in the centre of town

Alll good. An older hotel in the centre of Newmarket but everything worked well. Had dinner in their restaurant one night and it was excellent. Only issues...the bed was shorter than I am used to and at only 5 foot eight I had to be careful to keep my feet from going over the edge. Not advised for tall people. Some rooms face a nightclub across a small courtyard and sensitive ears might not like the noise which while not excessive and not a problem to us might annoy some.

Partner

10/10

Exceptional

26 Sep 2023

Michael

Kings had everything we needed for an overnight stay and at a very reasonable price.
Clean room with huge bed, small but decent shower, tea & coffee making with plenty of supplies, plus a microwave, fridge, kitchen sink, crockery & cutlery. Also hairdryer, iron and ironing board.
Central location, taxi rank just across the road.
Staff were very helpful, polite and friendly.
Would definitely use again if we're in the area.

Leisure Partner

10/10

Exceptional

12 Sep 2023

Brian

A very adequate stopover, local free parking and friendly staff.

Leisure Partner

8/10

Excellent

14 Aug 2023

I A

Racing weekend in Newmarket

Just off the high street, so great location. Very limited parking so parked at the White Hart across the road, which was OK. Nice little hotel, rooms are very small but comfortable and contain everything you need. Stayed on horse racing weekend which I guess that was why the room price was so high, otherwise it would have been expensive for the standard of room.

Partner

4/10

Poor

30 Jul 2023

Edward

There was rubbish from previous guest in room. I asked about getting a taxi for the following morning and was handed a telephone number. This hotel had poor unwelcoming service. It was cheap.

Self

4/10

Poor

24 Jul 2023

Daina

Upon entering the hotel the hotel lobby and stair area corridors and in much need of repair and refreshing although the room was clean and the bed was comfortable he was all a bit dated the noise when we returned at night was awful thumping noise went on till late downstairs and then afterwards there was people talking and shouting outside and doors banging in the corridors I’m afraid it wasn’t a very pleasant stay TV remote didn’t work Parking was a major problem considering the priceYou pay and charge for this room I don’t think it was value for money

Partner

8/10

Excellent

24 Jul 2023

Gary

Stay was very nice if anything the check out times are a little too early when people have to get up early all week for work

Partner

10/10

Exceptional

02 Jul 2023

Allen

Staff were magnificent! Great little hotel I would highly recommend!!

8/10

Excellent

02 Jul 2023

Fran

The staff were great, there was a small issue and we were phoned straight away, and they came to see us when we got back. Faultless.

Leisure Friends

8/10

Excellent

16 Jun 2023

Stephen

The Kings has been modernised to a high standard. It has good facilities in the room though the water temperature in the shower was too hot. It is very convenient for the High Street and a range of good restaurants.

Leisure Family

10/10

Exceptional

16 Jun 2023

Jennifer

Staff helpful, lovely garden and excellent supper

Leisure

10/10

Exceptional

21 May 2023

Mark

A thoroughly recommended venue with great staff

Leisure Self

10/10

Exceptional

17 May 2023

Edward

Like being at home! The staff very nice. The food excellent - Tikka Masala - Amazing. Best to all.

One concern Friday, Saturday loud music could be toned down a bit !

Business_and_leisure Self

10/10

Exceptional

02 May 2023

Erica

Loved the location, friendly staff and you were always going to get a 5* review from me in the back if facilities in the room ie fridge and the fact that you are the ONLY hotel I have stayed in that has fresh milk. You have no idea what a difference that made to my stay. Rooms were great and couldn't have been any closer to the attractions we were there to see on this stay. We will absolutely be back to stay again!

Leisure Partner

10/10

Exceptional

26 Mar 2023

Francis

The lady on reception was amazingly helpful, friendly, and very informative about the hotel and local amenities. She was a star.room was excellent and clean,as was the reception/bar areas. would definitely recommend kings to anyone.

Business Friends

10/10

Exceptional

26 Mar 2023

Daniel

It was a beautiful building but car parking spaces were limited. Very friendly and helpful staff. Bed was very comfortable. Might be noisy in the Summer season

Leisure Family

10/10

Exceptional

22 Dec 2022

Keith

Great service,very clean

Business Self

10/10

Exceptional

18 Dec 2022

Gary

Stay 16 December 2022

Staff were very helpful and room was excellent

Partner

8/10

Excellent

11 Nov 2022

Rob

busy well appointed hotel

limited parking
busy with long stayers

great funky place to stay - will go back

Business Self

6/10

Pleasant

09 Oct 2022

Deborah

Good sized clean room with comfortable bed. Dressing room and fridge were a bonus.
Hand sink in shower room was leaking. This was reported on arrival but was not fixed during the stay, resulting in pools of water on the shower room floor.
Excellent location for High Street.
Would not advise stopping there if looking for quiet accommodation due to nightclub within the hotel. It was noisy until 2.30am on Friday and Saturday night. Also people attending the nightclub were rowdy and loud as they were leaving.

Friends_and_family Friends

6/10

Pleasant

29 Sep 2022

Colin

Disappointing

Ok. The owner was telling his staff off which didn’t create a great ambiance. Rooms were small with no hanger space

Business

10/10

Exceptional

03 Sep 2022

Stephen

Kings 10/10

Excellent stay over at the kings hotel, helpfull and friendly staff, comfortable quiet room, 10/10 would be very happy to stay again.

Friends_and_family Friends

10/10

Exceptional

30 Jul 2022

Edward

Great location, staff friendly, helpful, professional, helpful. Great restaurant.

Business_and_leisure Self

2/10

Poor

24 Jul 2022

John

J C Northampton

Not really premier. disco in the bar until 11.45 that you could hear in all the rooms not good at all. Very pricey on race days putting £100 on the normal price is not good. Definitely not a £200 per night hotel, cheaper in London than this hotel, and no breakfast included. Definitely will not be returning.

Friends_and_family Friends

2/10

Poor

04 Jul 2022

Katharine

Disappointing

OK room except only one large bath towel.,none to use after washing your hair.
Tiny TV stuck in the corner of the room at completely wrong angle to watch without getting a stiff neck. Should be larger and at the end of the beds.
Not one disabled parking bay!!!
No one on reception when you check out.
Ridiculous that you can't put food and drink on your room
The place has been wrecked by moving the bar to reception leaving it the only place to sit and drink therefore absolutely no atmosphere

Friends_and_family Friends

2/10

Poor

19 Jun 2022

Alison

Terrible stay

No mention of nightclub next door with thumping music until 4 am and rowdy crowd outside, hence no sleep and trip ruined. Loud music from the hotel itself until 1 am. Even the earplugs provided didn’t drown out the noise. No staff around on departure in the morning, reception locked up. Wouldn’t stay here again.

Friends_and_family Family

10/10

Exceptional

14 Jun 2022

Helen

Just stayed the one night, but efficient booking in, clean comfortable room. Just what we needed for a goodnight sleep and en early start next day .

Friends_and_family Family

10/10

Exceptional

13 Jun 2022

Lisa

Excellent

Lovely Stay, Lovey hotel, lovely location, lovey room amazing staff. will be staying there again.

Partner

10/10

Exceptional

21 May 2022

Caroline

Great place to stay in Newmarket

Kings is located in the middle of Newmarket with parking on site. Staff were very helpful. I was a little alarmed when I arrived at my room as earplugs were provided . However I did not need them and slept perfectly well. I stayed in a non smoking en suite room with a comfy queen sized bed. Although there was no cooked breakfast on offer I was offered a breakfast box which I declined but I was then recommended a couple of places for breakfast nearby. If I was in the area again, I would not hesitate to stay again.

Self

4/10

Poor

28 Apr 2022

Nisha

All show and no substance.

No mention of the nightclub next door or in the hotel itself. Clearly noisy as there were complimentary ear plugs in the room.

Cobwebs and odd red marks on the walls, of the minuscule room.

No option to refuse room service.

Major hike just to leave the hotel in the morning. Multiple doors, corridor turns to be able to leave.

Claims to have parking but not enough for all rooms. No mention of this in description. Had to park a few roads ago and to pay for it oneself!

Breakfast filled with sugar, zero luxury or nutrition quality.

Business

10/10

Exceptional

18 Apr 2022

Davina

Amazing service

The staff at Kings Newmarket are exceptional. They demonstrate a can do attitude, kind and thoughtful. Cannot thank them enough for embracing disability and supporting everone

Self

10/10

Exceptional

18 Mar 2022

Karl

Good clean well equipped rooms. Parking can be a little tight if arriving later but generally a great hotel especially for the price. Fantastic value.

Leisure Self

8/10

Excellent

19 Feb 2022

Peter

Positves:
Very friendly, helpful staff.
The room was very clean and tidy.
The food was lovely. Really enjoyed the scampi.
Nice relaxing ambiance to the place.

Negatives:
After a 14 hour working day, on arrival, i wasn't best pleased to discover that the hotel car park was full.
This resulted in having to drive around, in an area i dont know, looking for a parking spot.
I did eventually find parking near TK Max which resulted in a 200 yard carry with my luggage through the back streets.

Business

4/10

Poor

02 Aug 2021

Verified traveler

Short stay

Expensive hotel, could do we a refresh, delayed check in and incorrect room type given

Partner

6/10

Pleasant

04 Oct 2020

hayley

Kings, Newmarket

Lovely, well equipped, comfortable rooms. Unfortunately, there is no sound proofing in the rooms and the couple in the next room didnt go to sleep till 7am. They might as well of been sat on the end of our bed because we could hear EVERYTHING! And it was the same for our friends who were in another part of the hotel. I found the earplugs, which were supplied by the hotel, next to yhe bed when i got up! Grrr. It was a real shame because the rooms were so nice

Partner

10/10

Exceptional

04 Oct 2020

Sean

Amazing staff! They made us feel very welcomed

Partner

10/10

Exceptional

28 Sep 2020

Kelly

Massive bed, microwave and fridge a bonus, clean and tidy, staff service

Leisure Partner

10/10

Exceptional

14 Aug 2020

Verified traveler

Had a lovely time at kings ! Would definitely like to stay again 😀

Friends_and_family Family

6/10

Pleasant

23 Feb 2020

thomas

Great location , but very noisy as guest passed by room late at night

Business

6/10

Pleasant

27 Jan 2020

Bob

Nice brand new comfortable (small) ensuite rooms, very contemporary, lovely decor, very clean, hairdryer, kettle tea/coffee iron etc
Tiny hanging area for clothes, no drawers or bedside tables, VERY poor soundproofing from other rooms, but they have earplugs in the bedrooms.
They say they are phasing out groupon vouchers seem to prefer guests not to mix & match offers, they have different menus with varying prices for similar items.
The groupon lunch meal was good, the sea bass was lovely, the burger not so good- crumbled into mince, tasted more like sausage flavour than beef.
The don't want hotel overnight guests to buy cheaper groupon breakfast, offered after 10am, If you want this you have to checkout of the hotel 1st, then come back for breakfast :) or if you eat earlier than 10am you purchase a different breakfast from hotel.
Were told the groupon offers were not for children, but for adults. Who Knew?? But they served the kids anyway - which was great, but again awkward so why say anything?.
All the internal rules & regulations made you feel you were being corrected or doing something wrong, bit like being back at school.
Rooms 70%
Food 50%
Guest experience 40%

Business_and_leisure Family_with_children

10/10

Exceptional

18 Jan 2020

Mark

Good breakfast

Hotel is well decorated and clean. Bed comfortable and shower hot. Breakfast very good. Evening meal was also nice. Staff should know the menu

Business

10/10

Exceptional

12 Dec 2019

Verified traveler

Brand new rooms. A little on the small side but nicely presented. loads of hot water and fast flowing showers. Good food as usual.

Business

4/10

Poor

14 Sep 2019

David

I have never stayed in a doll's house before, so this was a first. It must be the tiniest hotel 'room' in existence. I had to step outside to change my mind. The alcove where the bed was is 1m wide. The rest of the 'room was so tiny, I had to step over my bags to get to the bed. I stretched out my foot could be on the door and my hand on the window.The wash basin was built into the toilet cistern. An interesting concept. This is not a room you want to stay in particularly for the price which was comparable to 'normal' hotels I stayed in in the days before. Beware....

Self