FOUR Essen City Centre

Germany , Essen
Essen, Frohnhauser Str. 6
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100 reviews shown

4/10

Poor

13 May 2026

Peter

In the middle of renovation, one of the elevators was not working at all. All rooms did not have a fridge. Our lamp and phone wasn't working so they had to come and replace them.

Our window was having an issue locking so we asked the front desk lady to send someone to fix, but she was very unhelpful and told us to just tie the handles together to keep it closed. The next day we told the gentleman at the front desk and he sent someone to fix it right away.

Not great value at its current condition. Look elsewhere. Hopefully, it gets better after the renovation.

Business

8/10

Excellent

04 Sep 2025

Michael

We were a late booking. The hotel upgraded us free of charge as they could not accommodate us closely otherwise as a family.

Rooms dated but front of house excellent. Breakfast was first class. £36 for a family of 5. Kids loved the waffle and automatic pancake maker. They accommodated for my wife who is caeliac immediately when informed. We would stay again. Great staff

Leisure Family_with_children

4/10

Poor

30 Jul 2025

Federico Koichi

The staff was quite average, below expectations and what it should be for a Marriott affiliate. Rooms were so disgusting, stinky and dirty.

Leisure

8/10

Excellent

26 Jun 2025

GRAHAM

Nice enough, very average. Is a bit tired decor and could do with a refresh, but that didnt really bother me - it was also cheap. Only minor issue was it happened to be 30 degrees in Essen and the hotel doesnt have air conditioning, so it was a bit warm overnight.

Business

10/10

Exceptional

11 Apr 2025

Brian

Perfect location and excellent staff

Business

8/10

Excellent

22 Mar 2025

Gareth

Access to proper gym over the road. Excellent breakfast. Friendly staff. Dining options not always open in hotel however lots of options outside.

Business Self

8/10

Excellent

25 Aug 2024

Sharon

Holiday Inn Essen

An excellent central base for travelling to Dortmund, Dusseldorf and Cologne. Hotel was decent and had a nice breakfast.

Partner

2/10

Poor

29 Jun 2024

Mia

Facility does not have AC in all rooms and no restaurant although it advertises it does. Carpets are dirty and stained, curtains ripped. Towels extremely small and thin.
They kept on lying saying restaurant will open the following day but never did and also lied about central AC which they don’t have.
Bathroom and room smelled bad and floor in bathroom still showed iron stained from prior guest. Simply disgusting.

Business Self

8/10

Excellent

17 Jun 2024

CHIDIMMA FAVOUR

Pleasant and peaceful

Leisure Self

10/10

Exceptional

09 May 2024

Omar

Great place

Self

6/10

Pleasant

19 Apr 2024

Gary

Arrived by car to find parking area was closed due to building work, no mention of this on website during booking, parking was one of the main reasons I chose this hotel ,very difficult to find a park, receptionist Eda was rude and patronising, our room was fine but had a loose toilet seat and bed was only prepared for one person not 2, Roberto in the lounge bar was very nice and the bruschetta was very tasty, breakfast was excellent but hotel was overpriced at almost 150 euro per night.

Partner

10/10

Exceptional

08 Apr 2024

Brian

Good staff, however the rooms are getting a little tired.

Business Self

6/10

Pleasant

31 Jan 2024

ALBANO

Terrible night at ESSEN.

The heating on the room was to intense (in all hotel actually). Even shutting the termostat there was still hot air incoming. I asked the reception to fixe it but they couldn't. I had to sleep with an open window earing the trafic. There was a water escape from the WC. A waste (and a noisy one). To expensive and unconfortable.

Business

4/10

Poor

04 Dec 2023

Larisa

We stayed here for the second time and everything is going worse this year : water temperature in the shower is unstable, towels are so worn so they have holes, walls are dirty, desinfection odor everywhere is terrible.
Breakfast is good.
So we won't come back.

Leisure Family

6/10

Pleasant

21 Nov 2023

Mathew

Essen trip

Great location, clean just the rooms are very dated and the breakfast area very cramped.

Business

8/10

Excellent

03 Oct 2022

Paul

Chose the hotel due to its location good to U-Bahn (U11) Berliner Platz.

Hotel instead was fine and the breakfast was a splendid choice of dishes.

Room was large albeit slightly dated but in general was very clean and comfortable.

Would I stay again, yes.

Business

8/10

Excellent

03 Jan 2020

Verified traveler

Hotel was good!

Rooms were a bit outdated - there was no ventilation or air condition so I would believe a stay here in the summer would be unbearable.. But, we came in the winter so it was fine! Very nice breakfast, and a bar with good opening hours

Friends_and_family Friends

10/10

Exceptional

14 Jul 2019

Verified traveler

It was amazing, couldn't recommend more

Friends

8/10

Excellent

12 Jul 2019

Verified traveler

Rooms large but old looking

Business

8/10

Excellent

10 Jul 2019

Verified traveler

The property was fine yet very basic. The restaurant and its staff was very good.

Business Family

10/10

Exceptional

09 Jul 2019

Jack

Well Presented & Great Service

The hotel was well presented in terms of appearance, cleanliness and staff. The staff were very welcoming and bilingual which help prevent any language barriers. I would stay here again on future trips to the area.

Friends

6/10

Pleasant

25 Apr 2019

Verified traveler

Very passive / cold staff. One day I stayed out all day since early in the morning till late at night for business and when I got back, the room was messed up. It seems they started to clean and not finished... I really was not in the mood to that after a tiering day. I called reception all they could say that they were sorry and that they would say it to the manager. That night I had to recollect all the mess in order to take a shower and go to sleep in the bad. The manager did nothing to at least express himself the day after... like nothing happened. No Air conditioning in the room... in order to have some air, you need to keep windows opened... and all the street sounds get into the room... For sure is not the Holiday Inn I know around the world... and I will not book it again.

Business Partner

8/10

Excellent

23 Mar 2019

Tom

A good business hotel. Nothing special: good room , ok location.

10/10

Exceptional

20 Feb 2019

Greg

No baked beans

Really good really clean just missed baked beans for breakfast

8/10

Excellent

13 Dec 2018

Thomas

Value

Nice people...small but effective bar

8/10

Excellent

20 Nov 2018

John Dennie

Pretty good. Nice staff. Wifi was a little weak but overall good.
Located near the BerlinerPlatz subways which made getting around and to the Hbf was real fast and easy.
Would say again.

8/10

Excellent

31 Oct 2018

Verified traveler

Holiday inn

Small decent hotel. Well situated. Can be a bit noisy at night

6/10

Pleasant

07 Aug 2018

Verified traveler

Good size room. Friendly reception team. However there was no air conditioning in the room. I was given a fan but it was so humid it just moved the hot air around the room.

10/10

Exceptional

28 Mar 2018

Verified traveler

Excellent hotel with great staff

We have used this hotel for 7 consecutive years now whilst attending the Techno Classica exhibition. The staff hotel is very convenient with very little change of staff during this time.

8/10

Excellent

19 Jan 2018

Thomas

Up to expectations

a simple but professional hotel, centrally located, friendly staff and a great breakfast.

8/10

Excellent

15 May 2017

Verified traveler

Good and spacious room

The hotel room is spacious and clean. The staff is very kind and humble. Will be back to this hotel on next trip

8/10

Excellent

01 May 2017

Martin

Look elsewhere.

Adequate hotel. Good breakfast. Friendly staff.
Decor is hideous. I'm guessing the hotel was built in the late 70's early 80's and they've not spent a cent on it since. It's depressing.
There are many better choices available in Essen.

8/10

Excellent

30 Oct 2016

Abdullah

convenient location and \nfriendly staff

the location is near to station and a big mall . The staff were friendly . The hotel is very quite .

6/10

Pleasant

29 Apr 2016

Average hotel

Average hotel

Average hotel. Average room. Inspite of requesting upgrade as. Platinum elite, it was not offered.

8/10

Excellent

19 Feb 2016

Sjharrison

Not pretty but a good hotel

As before, a good functional hotel that has little or no style. It does the job has friendly service and is well located

8/10

Excellent

20 Jan 2016

Thomas

Service and food was great. Friendly approachable staff.

Family

8/10

Excellent

11 Nov 2015

Martin

Good stay

The hotel is in good shape. I was happy with my room and the service. The hotel is located in a commercial district with good communications.

6/10

Pleasant

12 Oct 2015

Verified traveler

Hotel was pretty expensive, although we did go during a large show (Spieletage).

Cons:
Room was pretty hot and had no aircon (despite being told it was included).
Room very noisy on front side of hotel - window seals were a bit perished, letting in lots of road noise.
Wifi was awful, very slow and frequent drop outs.
Bar prices extremely high (€3 soft drink), as was the price of breakfast (€20).
Car park spaces quite tight.

Positive:
Staff excellent and more than happy to help.
Location good, near to the u-bahn and Essen town center.
Room very clean and tidy each day - bathroom spotless.

Overall; it was a positive stay, with excellent staff, but could have been cheaper (and I'd complain less) or the stuff around the edges improved for the price.

8/10

Excellent

08 Sep 2015

Dhiraj

Perfect little place for short stay

Perfect little place for short stay with full breakfast and late night bar

10/10

Exceptional

18 Aug 2015

Morton

Nice with a few very's in front

This is a very, very nice hotel near the center of town. We were there on a weekend night while visiting friends so we didn't use the bar or restaurant but it certainly looked good. We easily found street parking so we did not pay the hotel charge of 14 Euros. Breakfast was not included. In room wifi worked fine. The room was comfortable, ample in size and everything worked well. There was a fridge. There was a short drive to DUS airport. If the location works for you I would suggest this as a good value and a pleasant place.

Partner

10/10

Exceptional

24 Apr 2015

Robert

Clean, Modern and American friendly

All went well with a 6 day stay. Staff was helpful and flexible. Good full breakfast buffet. Short walk to subway.

10/10

Exceptional

22 Apr 2015

martinee.

Essen weekend

Great hotel,good staff,breakfast/bar prices High when compared to the same locally,sunday menu was limited.
Room faults were correct on the first attemp.
Door entry cards were troublesome on several occassions,

Family

8/10

Excellent

21 Apr 2015

Headercase

Good for city centre

Well situated for city centre, large 4 floor shopping center. About 5 mins by car, 10euros by taxi to Messe Essen. Cheaper if you go by subway. Parking underground @ 14 euros per 24hrs. Overall good hotel. We had a two room \"suite\" for two of us but didn't enjoy the tired sofa bed arrangement as the second bed. Had booked a twin room so can't complain.

10/10

Exceptional

15 Mar 2015

Verified traveler

Nice and close to the city

Very nice hotel, bit dated but the romms are very nice renovated als the bar and the breakfast room. Very friendly staff and helpfull to

Partner

6/10

Pleasant

27 Feb 2015

HEE JIN K.

Do not expect too much

It takes several minutes walk from the station and just besides the main street. Thus very easy to find even though it has small entrance.

Room was small but OK just for sleeping
I may take another one if I have a chance to visit again.

Partner

8/10

Excellent

07 Feb 2015

Ron

Good Hotel for events at Messe Essen

I reserved 3 rooms for this stay connected to the IPM Messe Essen. The hotel location is great for commuting via U11 to the Messe and everything was good except the Wi-Fi in the rooms was completely unstable and would disconnect every minute or so. Sitting in the lobby/bar the Wi-Fi was very strong but that was not very convenient.

8/10

Excellent

02 Feb 2015

Verified traveler

Holiday Inn with a good restaurant and location

Excellent location, good food. Room was a bit warm but bed was very comfortable.

10/10

Exceptional

10 Dec 2014

Verified traveler

Good restaurant not so good beds.

The stay was very good. We enjoyed the restaurant which was mainly buffet service our son ate for free. The only slight downside was that we had to park behind in the cinema carpark because their one was full, however it was much cheaper 3.5 euros for 24hrs as opposed to 14 euros for 24hrs for the hotel. The pillows had been washed so many times they had collapsed and the towels were not completely clean, but we are very picky.

Family

8/10

Excellent

19 Nov 2014

stonestone

pleasant time

we enjoyed our pleasant time in Holiday Inn Essen City Center hotel, the bear in the bar gave me deep impression

10/10

Exceptional

17 Oct 2014

Verified traveler

Essen stay for Germany v Ireland

Overall a very enjoyable stay. The only minor complaint relates to road noise in the bedroom. The windows weren't fully airtight.

Family

10/10

Exceptional

06 Sep 2014

Ref

Good Hotel

Very good Hotel and service

6/10

Pleasant

19 Aug 2014

Angela

Great location

:-) Great location opposite shopping mall and cinema, good service in hotel :-( hotel needs updating - especially pillows in beds

10/10

Exceptional

14 Jul 2014

Debra

Pretty standard holiday inn

Hotels was easy to find, had easy parking underground, currywurst and chips was good in the bar, room was large and clean and staff were friendly. No complaints.

4/10

Poor

02 Jun 2014

Andrew

Stay somewhere else

This hotel does not have air conditioning and the rooms at front of the hotel are extremely noisy due to the fact that the road below is used as a race track by the locals, so forget opening the window to get some fresh air, as you won't sleep!

8/10

Excellent

26 May 2014

Eamon McGonigle

Overview

Typical Holiday Inn business hotel close to Essen city centre. However, the barman and waitress were exceptional and were very pleasant. Hard working folks who practically ran the restaurant and bar between them.

8/10

Excellent

24 Nov 2013

Verified traveler

Good location, a bit dated

Hotel is close to the heart of the city,. Rooms are generous in size but the bedding was miserable - lumps of cotton in the pillows. bathrooms are a bit dated shower stall is like from the 80's.
Very nice breakfast, helpful staff.
I think with updated pillows it would be a very good deal for the price.

10/10

Exceptional

02 Nov 2013

Traveller

Nice hotel with good location

Went to Essen on business that we had at Messe Essen- hotel conveniently located near the metro train station and across the street from the shopping center for when we had some down time. Hotel was clean and staff was excellent. We will be going back again.

8/10

Excellent

24 Sep 2013

Oguz

Good location for Essen Messe

Good location for Essen Messe. Less than 5 min drive.

10/10

Exceptional

02 Aug 2013

Fortwilliam

Superb Throughout.

As above could not fault the hotel or staff. Highest standards and great friendly helpful staff.

Family

10/10

Exceptional

01 Aug 2013

Ralph D

Great Trip

Had A great first experience in Germany. Hotel was everything you can ask for. They did everything to make my stay great and helped with all my extra needs and the restaurant was excellent. I am looking forward to returning very soon

8/10

Excellent

01 Aug 2013

Verified traveler

nice place to stay

Hotel had just about everything one would expect from a Holiday Inn. The exception was no A/C. Would be fine most of the time. But for the last week of July it was uncomfortably warm.

8/10

Excellent

31 Jul 2013

Holiday Inn, Essen

We stayed in the hotel in temperatures of 30+
Ensure you request a room with air conditioning as the first night there were no rooms available with air con and very little sleep was had as room was too hot and noise from surrounding area was audible with windows open.
Second night, moved to a room with air con - slept well.

10/10

Exceptional

07 Jul 2013

Ray

Top Spot!

Very welcoming staff, great location - close to the city centre, clean and spacious rooms. Highly recommended.

Family

10/10

Exceptional

26 Jun 2013

Shad

Great staff Great Hotel

Supoer nice staff great Hotel.

Family

4/10

Poor

25 Jun 2013

Sean Ireland

Barebones hotel in the center of Essen

I spent 8 days at the Holiday Inn City Center in Essen. Hotel was pretty clean though not spectactular. No A/C in room, city noises were very loud and being across the street from a parking garage that was lit up all night made it tough to sleep. As an english speaker only having two channels out of 50+ on the TV in english made for a long week. Internet was super slow, even for hotel standards. Couldn't get into my work's VPN due to horrible upload speed. Did have WiFi which was nice though.

4/10

Poor

11 Jun 2013

DLR

Dated & Depressing........

A hotel that is truly stuck in the 1980's, rather like spending the night in a hospital or similar institution!! Extremely functional & completely unappealling........absolutely no atmosphere or ambience whatsoever. Certainly a rip off at more than £!30 per night.

8/10

Excellent

10 Jun 2013

Great Hotel for the Price

I did not expect much, but this hotel was just the right amount of luxury for the price. The rooms were so spacious - suite like. The dining room was excellent for breakfast and dinner (actually on the higher end of food). The only complaint I had was that they did not turn on the air conditioning during our visit. This was minor as it only got up to 80s, but It could have helped during the early afternoon hours.

10/10

Exceptional

26 Mar 2013

Chris & Iris

Excellent service and restaurant first class. Filer steak exceptional

8/10

Excellent

23 Mar 2013

Rav

Decent Choice in Essen

Stayed here as booked too late for a Trade Show in Cologne, and price was reasonable. Pros - clean, reliable, English-speaking, wired free internet access, good breakfast, numerous dining and shopping options within 5 mins walk even in winter as it is close to a Mall. There are several direct trains from the Hbf to the Trade Show station in Essen with no changes/stops which makes it convenient. Cons are distance from the Hbf and Main Train Station, although you can take a local train to the Hbf from the nearby Mall above or a Taxi for about 6 Euros one way.

8/10

Excellent

14 Jan 2013

Paul

Good comfortable hotel

I've stayed here on business a few times and it's always been reliable. Good sized clean rooms with free wi-fi and free wired Internet access. Yes, it's free even though the Hotels.com web site says it's 5 Euros per day! Sometimes the wi-fi can be a bit flaky and there have been times when I can't connect in the room, but usually good. Decent breakfast selection. The restaurant is ok, but quite a limited choice of food although good quality. It's usually very quiet in the restaurant during the week but you can get food in the bar where there is usually a little more atmosphere. There is a fitness room but you have to ask at reception to gain access to this and I have never bothered and can't comment on it. If you like shopping there is a big shopping centre a short walk from the hotel. There's also an IKEA and a big cinema, but almost all English language films are dubbed into German (like most cinemas in Germany) so no good if you don't speak the language. The hotel staff speak excellent English and are always courteous.

6/10

Pleasant

28 Aug 2012

Eric

close to shopping centre

No hot water for bath or shower at 06:30 in morning. Staff not interested when I complained. Not acceptable for a 4* hotel.

10/10

Exceptional

10 Jun 2012

Dary

VERY NICE

Very clean, the location is a walking distance to a nice shopping Centre and many bars and restaurants. The reception was very friendly and helpful.

10/10

Exceptional

13 Jul 2011

pat

holiday inn,essen

A very pleasant stay rooms were excellent and spotless,breakfast very good and plenty of choice,friendly staff.Downside was there was no wifi in rooms.

8/10

Excellent

07 Jun 2010

David

Essen

Recomended hotel in Essen is Holiday Inn Essen City Centre

8/10

Excellent

07 Aug 2009

Audrius

On the day that I stayed there

On the day that I stayed there was no space to park the car as in the garage of the hotel as on the street nearby. Anything other was ok:-)

10/10

Exceptional

04 May 2026

Karim Sultan

Saubere Zimmer sehr freundliches Personal

Friends_and_family Family

4/10

Poor

04 May 2026

Johannes

Vreselijk gedateerd, niet werkend stopcontact, loszittend douchegordijn, kapotte airco uit 1995, gaten in de gordijnen enz. Ontbijt daarentegen was prima.

Family

8/10

Excellent

23 Apr 2026

Margot

Goede prijs kwaliteit verhouding, voor 1 nacht is het een prima hotel, wij hadden geboekt ivm met een concert in TuRock

Partner

10/10

Exceptional

13 Apr 2026

Johanna

Ontbijt is heel uitgebreid en prima

Partner

8/10

Excellent

12 Apr 2026

Susen

Sehr vielseitiges Frühstücksbuffet, ausgesprochen nettes Personal

Family_with_children

8/10

Excellent

11 Jan 2026

Stephanie

Das Zimmer ist in die Jahre gekommen und super sauber war es nicht. Der Teppichboden im Zimmer hatte einige Flecken. Und auch die Dusche hätte sauberer sein können. Mit so einem tollen, leckeren, frischen Frühstücke hatten wir nicht gerechnet. Die Kinder waren begeistert von dem frischem Lachs, Pancake und Waffeln. Mitarbeiter waren freundlich und haben immer alles wieder nachgefüllt.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Kinan

Écoute très bien Hotel, très bien propre séjour très agréable

Leisure Family

10/10

Exceptional

21 Dec 2025

Harald

Zimmer war sauber und das Personal sehr freundlich. Das Frühstück war reichhaltig und lecker

Leisure Friends

8/10

Excellent

21 Dec 2025

Tom

Room looks a little dated, but other than that nothing was wrong with it. The beds are very good, breakfast was equally very good. Christmas market just about 2 or 3 blocks down. Good value for money !

Leisure Partner

6/10

Pleasant

21 Dec 2025

Adriaan

Kamer was groot, ontbijt goed. Minpunten vies tapijt en flinke rooklucht in de kamer.

Friends_and_family Family

6/10

Pleasant

02 Dec 2025

Soeren

Beskidt og varmen virkede ikke på værelset

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

Hsi

服務人員佳

Business

8/10

Excellent

20 Nov 2025

Rachid

Bien

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

ALEX

Quarto muito bom! Talvez precise de uma renovação no mobiliário, mas nada que afete o conforto.

Partner

10/10

Exceptional

13 Oct 2025

Masatomo

朝食はほぼ毎日同じもので、ハム、チーズ、パン、ヨーグルトなど、いわゆる朝食ビュッフェで提供される物がほぼ取り揃えてありました。
ジムは利用していないので分かりません。

Business Self

8/10

Excellent

21 Sep 2025

Ulrich

Das Hotel ist in Essen zentral gelegen. Wir waren zwecks einer Firmen-Jubiläumsfeier dort. War alles in Ordnung. Es gibt nichts zu beanstanden.

Business

4/10

Poor

12 Sep 2025

Nico

Runtergekommene Einrichtung, unangenehme Gerüche, später Check-in. Leider komplett aus der Zeit gefallen

Family

10/10

Exceptional

23 Aug 2025

Jones

Hotel muito bom

Hotel limpo e espaçoso. Café da manhã ótimo.

Friends_and_family Family

6/10

Pleasant

16 Aug 2025

Verified traveler

Correct dans l'ensemble. Le personnel est au top.

Correct mais sans plus. Les suites sont d'un autre âge. Un rafraichissement serait plus que souhaitable. Le personnel est professionnel et attentif. L'expérience est toutefois correcte dans l'ensemble. Un beau potentiel à exploiter.

Friends_and_family Family

10/10

Exceptional

06 Aug 2025

Pamella

Super!

Leisure Family

8/10

Excellent

24 Apr 2025

Thomas

Bra läge om man vill åka tunnelbana till mässan. Bra frukost och restaurang. Börjar bli lite slitet i korridorerna men rummen är fina. Vi återvänder varje år.

Friends_and_family Friends

2/10

Poor

05 Apr 2025

Bernhard

Ich finde es schade - haben ein Frühstück gebucht - mussten es aber bei der Abreise nochmal bezahlen ! Von Seiten Expedia naja - versucht das zu klären - nur ein zuständiger Mitarbeiter der das klären kann kommt erst nächste Woche ? In einer Pension ist man somit besser aufgehoben - sehr schade

10/10

Exceptional

26 Mar 2025

Verified traveler

Zentrale Lage

Gutes gepflegtes Haus in absoluter City-Nähe.

Self

6/10

Pleasant

07 Mar 2025

Dennis Jordan

Zimmer okay, Frühstück top

Etwas alt und in die Jahre gekommen, allerdings Modernisierung/ Renovierung ab Mai bereits angekündigt. Sauber, freundlich und geräumig. Das Bett war etwas weich und nicht perfekt, ansonsten das Zimmer aber top. Ein Highlight war definitiv das Frühstücksbuffet mit viel Auswahl, welches liebevoll bis elegant angerichtet war und sehr aufmerksamen Mitarbeitern, die ständig alles kontrolliert und aufgefüllt haben.

Partner

10/10

Exceptional

27 Feb 2025

Melike

Gut