Name: Smile Hotel Shinosaka
Address: 6-1-11 Nishinakajima, Yodogawa-ku, Osaka, 532-0011, JP

10/10

Exceptional

31 Jul 2026

Eric

Good

8/10

Excellent

28 Jul 2026

John

We loved this place. No issues here and would happily stay again. A boiled egg at breakfast would have been good but no big deal.

10/10

Exceptional

24 Jul 2026

Masayoshi

Little far from station but great Hotel

10/10

Exceptional

08 Jun 2026

JOSEPH JEOFRE

The hotel is super clean and situated in a quiet neighborhood that is just a few steps away from a train station. Staff is very accommodating and kind. The room is compact but still have enough space to move around. Breakfast buffet offers delicious Japanese food. Will use it again.

Family

10/10

Exceptional

26 May 2026

Jan

Excellent service, staff helpfull, good location, very clean

Family

10/10

Exceptional

18 May 2026

Wei kuang

Clean room, well located.

8/10

Excellent

15 May 2026

simon

Great cheap, easy to locate property close to at least three transit stations. Easy Access to the Bullet Train station and Hankyu Railway and Red Metro Line.

Nice, safe feeling area with an array of small convenience stores.

2 laundry areas are provided, 500 yen for washand dry in about 1h30.

Staff were incredibly helpful and courteous.

Breakfast can be purchased for 1500yen.

The hotel operates an eco policy in which the room is cleaned only every three days. Daily Towel Changes and Trash Collection are available.

The room was a little dusty, this was exacerbated when the AC was switched on.

This was a minor inconvenience.

Repeat Visitor and would use again.

Self

8/10

Excellent

06 May 2026

Lohika

Lovely little hotel

Family_with_children

8/10

Excellent

04 May 2026

Tanya

Clean room, I could walk through and there was room for my luggage

Family

10/10

Exceptional

03 May 2026

Aiden

Friendly staff and clean rooms

Friends

10/10

Exceptional

30 Apr 2026

Mohit Singh

Its clean, properly managed hotel, help you hold your luggage incase your are early for the checkin. Location is 5mins from the train station. Perfect for tourist.

Partner

10/10

Exceptional

21 Apr 2026

Alexandru-Daniel

I had a lovely time whilst at Smile Hotel in Osaka. All staff was humble and welcoming. Cleanliness was their top priority and everything was spotless. Size of the rooms are suitable for a couple and beds /w pillows are very comfortable. Highly recommend if and it’s an ideal place to stay if you’ve got a Shinkansen train to catch on your Jp trip.

Partner

10/10

Exceptional

17 Apr 2026

Lai

Excellent

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

everardo

Stay was perfect the price was right, staff was amazing, local to everything, food in the area was top tier, 12th floor view was beautiful, laundry room on various floors, 100% recommended for anyone visiting.

Family

10/10

Exceptional

08 Apr 2026

Arislenia

Room was spacious and clean.

Partner

10/10

Exceptional

06 Apr 2026

Mike

Nice hotel for a short stay in Osaka. Property was well kept and staff was very accommodating.
Close to metro line and shin-osaka station about a 10 minute walk. Tons of small restaurants around if you walk through the smaller side-streets.
Room was typically small but enough room for medium luggage and a nook to hang jackets. Beds were only ok, but hated the pillows.
Good buffet breakfast if you include that in your stay but was the same selections every day. They could include more fruit options.

Partner

10/10

Exceptional

04 Apr 2026

Emmanuel

Great place to stay as its close to the shinkansen station shin Osaka. It is also conveniently close to restaurants, convenience stores and even supermarkets for amenities. The hotel itself has vending machines, laundry and dryer facilities and the breakfast buffet is available daily if you so choose.

Family

10/10

Exceptional

27 Mar 2026

Bianka

Breakfast was variable, the hotel rooms are clean and spacious. Very comfortable stay near Shin-Osaka Station

Business

10/10

Exceptional

26 Mar 2026

Jesse

Room was spotless and staff were very helpful

Partner

10/10

Exceptional

25 Mar 2026

Jose Daniel

Perfect

10/10

Exceptional

24 Mar 2026

YOW FAT

Everything works well. Specially the service the staff gives. They were very helpful . They even prepared the documents for luggage transfer by Yamato .

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Sanjay

Pros: We had a comfortable stay at this hotel. The breakfast was awesome with wide variety of hot and cold stuff. Very close to their metro (underground) system.

Cons: They had no coffee powder either in the room nor in their amenities bar. A little bit of a walk from Shin-Osaka station (10 -12 mins).

Partner

10/10

Exceptional

10 Mar 2026

Tyler

This is my second time in Osaka and I would not stay anywhere els. This hotel is amazing all around.

Self

10/10

Exceptional

09 Mar 2026

Gene

Excellent hotel at great price. Wonderful staff, good breakfast. Terrific location a short walk from Shin-Osaka Station, perfect for day trips to other cities.

Self

10/10

Exceptional

05 Mar 2026

Robert

Plenty of convenience stores, restaurants, games and service shops nearby. Staff were so friendly and helpful, lovely experience. Highly recommended and will stay again next Shinosaka visit.

Partner

10/10

Exceptional

03 Mar 2026

Gene

Very pleasant & helpful staff all around (check-in, breakfast restaurant, cleaning). Great value for cost and terrific, quiet location a short 5-10 min walk from Shin-Osaka Station.

Self

10/10

Exceptional

01 Mar 2026

Ichiro

Clean room, smiling staff,self serve amenities,
coin laundry on site

Self

10/10

Exceptional

20 Jan 2026

Low

Great stay, clean room and cleaning service every 3 days.
Hotel staff were very nice and courteous, bath and face towel replaced everyday. Trash also cleared by staff if placed outside.

Leisure Self

10/10

Exceptional

20 Jan 2026

Manuel Rico

The rooms were spacious for one person to hold luggage and relax. The location was very ideal for food, train location. The staff was friendly

Leisure Friends

10/10

Exceptional

11 Jan 2026

Alycia

The twin room we stayed in was clean and spacious. Amenities were adequte. The staff were excellent at communicating in English, friendly and efficient. This accommodation was also 2 stops away from Umeda, was easy to find, quick and easy to get to and from with trains. Many convenience stores around as well. Highly recommend!

Leisure Friends

10/10

Exceptional

10 Jan 2026

David

quite, close to station staff speak English.

Leisure Self

10/10

Exceptional

03 Jan 2026

Chantel

Friendly staff, find we're clean and will sized for two people. Very close to train station, a suoermarket,Dominos pizza as well as convenience stores Would recommend and definitely stay again with my family.

Leisure Family

10/10

Exceptional

30 Dec 2025

Tumata

The staff always smiling. Very helpful and professional
Near Shin-Osaka station and Nishinakajima-Minamigata station of the Midosuji line which brings you directly in the heart of Osaka. Lots of convenient stores around and food options. We will definitely come back.

Leisure Family

10/10

Exceptional

24 Dec 2025

Ohgi

Clean

Business Self

10/10

Exceptional

19 Dec 2025

Yuan hui

clean room, and in good size

Partner

10/10

Exceptional

19 Dec 2025

Michelle

Very clean room, friendly staff and great location. Enjoyed the view and comfort of the room. Highly recommended.

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Tyler

Great room for a great price, wonderful staff. Good location.

Self

8/10

Excellent

14 Dec 2025

Alejandro

Staff was great. Environment was peaceful and easy to maneuver. The beds and pillows were not the best in terms of comfort. Other than that, it was great.

Leisure Family

10/10

Exceptional

12 Dec 2025

Kasina

They provide cleaning service every 3 days. Air condition is adjustable. Close to Minamikata station of Midosuji line. Close to convenient store, drug store, and supermarket. English speaking staff. Highly recommended.

Partner

10/10

Exceptional

10 Dec 2025

Gene

Excellent staff all around. So welcoming and helpful. Large, clean room with good amenities. Great heated toilet & good shower.

Self

8/10

Excellent

08 Dec 2025

Noah

Room was clean. Not far from station.

Leisure Friends

8/10

Excellent

08 Dec 2025

Isabella

Staff was very nice. Located close to the train station which is great if you're just stoping by Osaka briefly.

8/10

Excellent

07 Dec 2025

Deborah

The hotel was functional, small but adequate rooms. A rather irritable reception

Leisure Friends

8/10

Excellent

04 Dec 2025

Boris

This no-frills business hotel offers great value. It's relatively new and located just one block away from Nishinakajami-Minamigata Station on the Midosuji Line, making it easy to get around Osaka.
I'd also like to give a shout-out to the front-desk uncle who was mentioned in a few negative reviews. He provided great service, was incredibly professional, really patient with us, and his English was absolutely excellent. I would definitely consider staying at the hotel if I were to visit Osaka again.

10/10

Exceptional

27 Nov 2025

Meriem

Clean and in a convenient and quiet location

Leisure Self

10/10

Exceptional

23 Nov 2025

Daniel

One of the best rooms I stayed in Shin-Osaka area

10/10

Exceptional

21 Nov 2025

Tiffany

Conveniently located to the train station and walkable to Shin-Osaka. Out 2nd stay at the hotel in 12 months. Like the laundry facility and the amenities in the lobby. Recommend this hotel.

Partner

10/10

Exceptional

21 Nov 2025

Jan Vincent

Friendly and very helpful staff. Check-in and check-out was easy and simple. Location was very convenient.

Leisure Self

10/10

Exceptional

20 Nov 2025

Patrick

I didn't have breakfast there, so I have no opinion on it. The room was very spacious, and everything was well kept.

Laundry is accessible, and coin operated.
A short walk from the nearby train station

10/10

Exceptional

16 Nov 2025

Kimberly

Located near stations if you want to be in the middle of Kyoto and Osaka. Room was spacious and clean!

Leisure Family

10/10

Exceptional

15 Nov 2025

Arrun

Staff extremely helpful, rooms larger than expected.

Leisure Partner

6/10

Pleasant

14 Nov 2025

ADAM

We appreciated the helpful staff and quiet room. The location was as expected which is not that near the centre but has access to both metro and JR. The bed was quite good. Cleaning was average as there were some hairs on the bed. The two problems were 1) the quilt is not big enough for two people and a second one could not be provided and 2) the breakfast which is kind of not nice at all and was really the bare minimum for a business hotel, the hotel could take influence from APA hotel breakfast which was much more fresh and delicious. We really do not recommend the breakfast. If the hotel can fix these two things it would be a better selection for 2 people. However, if you are a single person and don't want breakfast it could be a good choice.

10/10

Exceptional

09 Nov 2025

Abigail

Room is big and comfy the staff is very nice and accommodating. Just like 5 min walk to station that goes straight to the tourist areas. Lots of convinis near and food. 7min walk to the bullet train station! Beds are good but pillow hard as a rock lol for me. Has two floors with laundry and dryer which is so convenient. Had ice and vending machines too. They also helped me transfer my luggage to the next hotel!

Family

10/10

Exceptional

06 Nov 2025

Angela

Found the air conditioner hard to get the temperature right (no other issues at previous hotels). But comfortable beds (we had a twin room). Customer service was great. We came in dripping wet from our walk from train station and staff gave us towels to dry off. We were supplied fresh towels daily. It would be nice to have more than 1 card for the door. Often myself and husband were out at separate times so a 2nd card wouldve made life easier. Hotel is also an easy 3 min walk to metro train station and about a 10-12 min walk from Shin-Osaka Station. Would definitely stay here again.

Partner

10/10

Exceptional

06 Nov 2025

Antonia

Smile is always a favourite of mine

10/10

Exceptional

05 Nov 2025

CHEE BOON

Staff are friendly, very peaceful neighborhood area.. very convenient

Friends_and_family Friends

8/10

Excellent

01 Nov 2025

Rachelle

Hotel was close to the train station and metro station. Area was quiet and clean. The hotel staff was friendly and accommodating. Room was small but clean.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Nabil

Breakfast was great. So many options.

10/10

Exceptional

25 Oct 2025

angela

Easy walk to Shin Osaka if you use exit 6. Great breakfast, lots of choices.

Business_and_leisure Partner

10/10

Exceptional

20 Oct 2025

Andrea Giselle

We LOVED our stay at Smile Hotel. It is our first time in Japan. From the services and amenities, everything was EXCEPTIONAL. We loved the helpful staff, even though they were not speaking english, we manage to communicate with the translator. I forgot an adapter for my laptop and I needed one as I was writing a final exam during my stay and they lended me one. I also needed a ethernet cable and I found one when I arrived.

For western residents wondering about the bed sizes, we are a chubby couple and their double bed was more than enough for both of us.

They have laundry with auto-detergent (meaning you don't need to add detergent as it has itself), they can provide you an iron at the front desk. I’ll just say that if you have any question about something you may need, don’t hesitate to ask them, they will answer you and if they can they will definitely help you too :)

Thank you so much! We are looking forward to staying with you again! ❤️

Leisure Partner

10/10

Exceptional

18 Oct 2025

Jason

The property was excellent in every regard. I couldn’t have been happier with my stay there!

Self

10/10

Exceptional

18 Oct 2025

Hon Fah

The hotel is a short walk from Shin-Osaka station, although we more frequently used Nishi Nakajima Minamigata subway station to Umeda (2 stations away) and Namba.
The room is generally bigger than most hotels in Umeda and Namba, and cheaper too. They adopt an eco-plan where the room will only be cleaned every 3 nights of stay, but no worries, they provide fresh towels everyday. There are certainly not as many shops and eateries in comparison to Umeda and Namba, but quite a handful on the other side of the subway station, including a couple of supermarkets and fast food restaurants. The hotel staffs are nice, and facilities include coin laundry, ice machine, vending machine etc. A few convenience stores near the hotel too.
Didn't try their breakfast, no comment on that. We almost had our breakfast daily from Komeda Coffee nearby.
Will consider staying at this hotel again, especially if we are using Shinkansen.

10/10

Exceptional

17 Oct 2025

Christine

We loved our stay here, the room was big and the area was nice and quiet compared to the busy city. The breakfast option was so nice! We loved the food! And we also loved how close it was to the stations and the staff were very kind and friendly. They held our luggage so we can to explore Osaka Castle after we checked out, will definitely recommend!!

Leisure Partner

10/10

Exceptional

17 Oct 2025

Michael

Great location and close to the train. Really nice hotel and staff. Great breakfast

Leisure Partner

10/10

Exceptional

12 Oct 2025

Gordon

Booked this hotel for a friend and they had a great experience with how accommodating hotel staffs were

Leisure Friends

10/10

Exceptional

12 Oct 2025

Gordon

The staffs customer service skills were too notch

Leisure Partner

10/10

Exceptional

11 Oct 2025

Majid

Very nice and accommodating staff.

Leisure Partner

6/10

Pleasant

05 Oct 2025

Oren

Our room was very small (with a tiny bathroom). For the price we paid - maybe we should have expected it, but it was still uncomfortable. The service was friendly, and the location is good - 8 minutes walk to the Shin-Osaka station.

Partner

8/10

Excellent

29 Sep 2025

Mia

Great location, staff and bigger rooms.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Jessica

Good Hotel

I had a good experience. Around the corner there’s a French cafe and omg food is amazing.

Friends_and_family Friends

10/10

Exceptional

23 Sep 2025

Gwen

Easy communication.. Staff spoke English

8/10

Excellent

23 Sep 2025

Rasmus

The room was small but spacious enough for two people for a few days. The breakfast was good with enough options for vegeterian visitors as well. The bed was a bit hard for our taste and we shouldve gotten a room with a larger bed. Train station is very close and it got us around very well.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Minjeong

Staffs are welcoming and very kind

Leisure Self

6/10

Pleasant

10 Sep 2025

Haluna

The hotel itself is ok but nothing great to look forward to. The surrounding area is run down and near a freeway overpass. They seem to largely cater to cost-conscious tourists. Would advise staying near Umeda station instead.

Business_and_leisure Self

10/10

Exceptional

10 Sep 2025

Francisco

Great staff

10/10

Exceptional

08 Sep 2025

Midori

Simple stay, needed things are provided for a Japanese Hotel. As we had a corner room, the room felt more spacious but not sure if the other rooms were the same built or not. Was able to open up a medium size suite case in the open space and still be able to move around without feeling crammed in. Room was clean and did not have any issues. Will keep in mind as a good hotel for my next visit to the area again.

Leisure Partner

10/10

Exceptional

30 Aug 2025

David

Good place

Family

8/10

Excellent

14 Aug 2025

Glen

The hotel was nice, fairly simple but pleasant and quiet. Staff was welcoming and professional. The hotel is just a few minutes away from the Shin-Osaka station which made matters nice and convenient. Just a short walk between the hotel and station.

Leisure Self

10/10

Exceptional

04 Aug 2025

Leonardo

Very clean hotel and friendly staff. Its very close to a station, making it easy to visit other places. The area is also very safe. I'd definitely stay here again!

Leisure Partner

10/10

Exceptional

29 Jul 2025

Thomas

Great hotel. Clean. Convenient. Well Located. Awesome.

10/10

Exceptional

27 Jul 2025

long

Great overall

Leisure

10/10

Exceptional

26 Jul 2025

Xiaohan

I read a lot of bad experience of other smile hotels from Expedia and this one has overall good review and my personl two-night living confirmed the excellence of the hotel. They don't clean your room every three days, which is fine to me as I keep my room tide. Luggage storage is offered after checkout.

Business_and_leisure Self

6/10

Pleasant

26 Jul 2025

Suwannee

'Convenient location, clean, and safe.
Most of the staff were friendly. During this trip, I stayed at four different hotels, and this was the only one where I had to request towels and a bath mat at the front desk. Drinking water was not provided, and guests were expected to bring their own trash bags out to the hallway.

There also seemed to be an excessive number of staff at the front desk during the day. It might be more efficient to reduce the number of front desk staff and instead allocate resources toward providing basic amenities in-room.

10/10

Exceptional

25 Jul 2025

Spike

Amazing property staff were super helpful, very clean and near transport

Leisure Friends

10/10

Exceptional

22 Jul 2025

Keiko

Nice hotel

Staff are friendly and polite. Rooms are clean, and it was helpful they provided a robe you can wear in the room and that coin-operated washing machines/dryers didn’t require you to have detergent.
It’s very conveniently located, with numerous restaurants and convenience stores available in a short walking distance.

Self

10/10

Exceptional

22 Jul 2025

Oceana

Very convenient location to the bullet train if you’re doing day trips out of Osaka and also another train station nearby for

6/10

Pleasant

19 Jul 2025

Victoria

We stayed for 5 nights, initial check in was great. The staff at the front desk had a good level of English, but was reluctant to speak Japanese when I attempted to practice some basic phrases with them. Hotel has great links to both Osaka metro and the JR shinkansen line, but there's no shops or places of interest around the hotel so it felt quite isolated.

Breakfast was extremely off-putting as my family and young son were watched the entire duration we were in the breakfast room and were then told breakfast was closed and we're hurried out.

The majority of staff had limited English and communicated through a translation app, which was fine but a little more effort either in English or responding to my level of Japanese would have been appreciated.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2025

Janice

The hotel is new and clean with a convenient location. I enjoyed my stay and will come back again. However they didnt clean my room and only gave me new towels. I was wondering how to dispose the trash as I was concerned about the smell during summer.

Leisure

8/10

Excellent

16 Jul 2025

Matthew

Good place, lots of places to eat. Also very close to the train station.

Business Self

2/10

Poor

14 Jul 2025

Verified traveler

Bad hotel! Can't smile here!

I booked a room for 4 people but the hotel just allows 2 people per room that i had to pay extra money for one more room. The attitude of the Japanese guy at the front desk (seem like the manager there) was not good. I had really bad experience here. Never come back again!

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Shunya

Love the speediness of the check-in and check-out! No frills, super useful and convenient when you are just tired and just want to rest and sleep!

Leisure Family

10/10

Exceptional

04 Jul 2025

Rumiko

万博訪問のため、新幹線で新大阪駅からも歩ける距離で、御堂筋線西中島南方駅に近いこのホテルを選びました。スタッフも皆丁寧かつフレンドリー、必要なものは揃い、掃除へ毎日でなくても綺麗なタオルが毎日部屋に届くなどシンプルながら行き届いて大変満足でした。

Leisure Family

10/10

Exceptional

04 Jul 2025

marya

Great customer service. Our stay was excellent

Leisure Family_with_children

10/10

Exceptional

03 Jul 2025

Anna

Very clean and friendly service

10/10

Exceptional

01 Jul 2025

Sarah

Property was super clean! Staff were very friendly. Close walking distance to two train stations. Felt very safe and was quiet. Would absolutely recommend it.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Jayme

Nice clean place to stay, good eats near by

Leisure Self

10/10

Exceptional

29 Jun 2025

Leila

The staff were really nice, and the hotel clean and spacious.