Name: St Ives Bay Hotel
Address: The Terrace, ., St Ives, TR26 2BP, GB

2/10

Poor

21 Jul 2026

John

Mold on the ceiling, broken tv, curtain falling off rail, stains everywhere. To quote the manager, “You booked a room not a picture”. The room they gave us was certainly not in any pictures they advertised, it was absolutely decrepit.

Partner

10/10

Exceptional

20 Jul 2026

ruchika

The property's location was highly advantageous, offering convenient pedestrian access to beachside dining establishments and cultural institutions. However, the building itself is quite aged, and the elevator functionality was inconsistent. Furthermore, the breakfast offerings were rather unremarkable, with limited choices available.

Family_with_children

6/10

Pleasant

20 Jul 2026

Tara

Could do with a deep clean and some updating. Very basic but fine as a place to just get your head down

Partner

4/10

Poor

19 Jul 2026

Emma

The hotel is very run down. The carpets are in terrible condition and looks like someone has died on them! The whole hotel needs a major renovation. Location is best thing about it - right next to the beach and train station.

Friends_and_family Family

4/10

Poor

17 Jul 2026

Germano

It's shocking that they are able to charge so much for such poorly maintained rooms and hotel.
Our room didn't look at all what was depicted on the Hotels.com page.
The front desk carpet has a huge stain (old one, not new!) giving a terrible first impression of the lack of care. The wallpaper up the staircase was very old and tired-looking.
There was just a dribble of hot water in the bathroom sink and the shower pressure was very feeble.
Not to be re-booked!

Partner

6/10

Pleasant

16 Jul 2026

Hannah

Average but could be lovely with the view

Self

2/10

Poor

06 Jul 2026

Michael

I have had the misfortune of staying in many hotels, but this easily takes the title of the absolute worst. The only reason this place isn't getting zero stars is the location, but even that comes with a massive \"buyer beware\" warning.

The Mobility Nightmare:
While the hotel is close to the beach, \"close\" means navigating a relentless series of steep stairs. This theme continues inside; there are stairs to get everywhere. This building is a complete no-go if you have any mobility issues or heavy luggage. It is the furthest thing from \"user-friendly\" I’ve ever seen.

Filth and Decay
The word \"dated\" is too kind. it’s gross and falling apart. The carpets are covered in mystery stains and are literally fraying at the seams. In our room, bits of the wall were actually crumbling off. The bathroom was a joke: the toilet roll holder fell off the wall the moment it was touched, and the shower was a pathetic trickle that barely qualified as running water.

The Breakfast Fiasco
Don't bother waking up for the food. Despite breakfast supposedly serving until 9:30 AM, we arrived just before 9:00 AM to find absolutely nothing left. No replenishment, no effort, just empty trays.

Service
While the reception staff were admittedly nice, the rest of the team clearly didn't want to be there and were far from welcoming.

Verdict: Save your money. The sea view isn't worth the filth, the broken fixtures, and the exhaustion of navigating a hotel that is essentially an obstacle course. Disgusting!

Partner

4/10

Poor

05 Jul 2026

Stephen

First impressions were quite good. Helpful receptionist. Although we did notice a fairly grubby carpet in the reception area. And then upon walking to our room noticed the light coloured carpet throughout was grubby and stained with spillage here and there. Our room was somewhat disappointing Although did have a kettle with tea and coffee making facilities. The bathroom was smelly with the suite chipped in various places and the power cable to the towel rail was crudely drilled through the wall to the adjacent hallway. There was a live singer directly below us which kept us awake until quite late. Sorry but we will not be returning to this establishment. Requires vastly modernising.

Partner

6/10

Pleasant

29 Jun 2026

Melissa

This hotel is in a great location, but is really run down. The carpets are all stained, stairwell musty smelling, and the elevator only serves part of the hotel. The free parking is nice (when available) but be prepared to haul your bags up and down the street and stairs. Breakfast was good, but not available until 8am.

Family

6/10

Pleasant

29 Jun 2026

Christine

Bedding very clean bathroom and white towels also clean. Toiletries pathetic!
View from the bedroom window superb! Uninterrupted view of the beach and sea.
The bedroom carpet was reasonably clean but ceiling and wall paint peeling.

Windows old and filthy and not able to be opened given a fan that was useless!
Curtains broken old and hanging off in places
Generally extremely dilapidated hotel
Public areas bereft of any character with old extremely filthy stained carpets throughout.
I could not with any conscious recommend to anyone
Position of hotel to town is superb. Such a shame

Partner

4/10

Poor

29 Jun 2026

Sonia

This hotel has great views. Almost everything else sucks.

You are greeted by a dusty, stained carpet. The service, not that welcoming and the typical information you would expect…WiFi, timing of breakfast, reminder of check out times etc was not forthcoming and when asked, information was relayed with zero enthusiasm. Staff at breakfast were better and the breakfast was okay.

As for cleanliness, if you are staying here, walk with sanitizer and flash. If you have a dust allergy, forget it. It’s a shame because the accommodation is roomy and the sea view, lovely.

6/10

Pleasant

29 Jun 2026

Catherine

Staff were friendly and helpful.
Carpets downstairs were so bad but presume they are in process of changes. ??
Bedrooms seem to have recently been done up. Large with an amazing view of Porthminster beach. But single glazed as old building so quite noisy. Also noise from other floors and creeky floorboards! Bedside sockets did have USB bedroom clean but bathroom floor not great.
Skip out the front plus old broken chairs outside against building doesn’t look good.
But good location for town and did the job for a one night stay. Got a free parking place out front of the hotel, next to broken chairs. First come basis. Also very useful in St ives.

Partner

2/10

Poor

28 Jun 2026

Subeer

We couldn’t even stay the night because the window was boarded up with wood. And the fan that was provided was blowing hot air and was full of dust.

Partner

2/10

Poor

28 Jun 2026

Janene

We have just returned.
On arrival the man at reception was quite rude and abrupt

Our room was horrible, the shower broke so unable to shower for one day..
No maintenance man on call to repair so one of the young girls at reception give a go.
She got it working but it only had one temperature (scalding hot).
Back we went to reception, she said she would try her best for us and to be fair it was working when we came back.apart from the rude man at reception desk,the rest were all good.
The property needs a complete refurbishment. So tired and dirty.
The carpet,we'll I've never seen anything like it.
Breakfast ok and location very good,but the owner needs to pull his finger out

Partner

8/10

Excellent

28 Jun 2026

Eleni

The hotel is situated in a good position to walk into St Ives or beach within minutes.
The view was amazing too.
Room was comfortable, clean but in need of a revamp.
The parking was a massive bonus for St Ives, unable to use lounge areas as had our little dog with us.

Partner

6/10

Pleasant

27 Jun 2026

Miklos

PG teabags? Ask for one more pound, and put a real tea into the room, suiting the charm of Cornwall.

Partner

6/10

Pleasant

22 Jun 2026

Stephen

The part of the hotel that we given was the old part which to be honest requires a complete refurbishment with a lift as we thought there was a lift but not on our side especially as we were on the 2nd floor and pensioners
We were not told what time breakfast was or where to go for it also the shower in our room was intermittent so all in all not a great experience

Partner

2/10

Poor

21 Jun 2026

zoe

TV and Shower didn't work, there is no air conditioning or Wifi available in the building. The hotel is pretty old and well overdue its imminent refit at the end of the season.
Location is 10/10 right by st ives train station overlooking the bay.
Quite noisy at night and the rooms get extremely hot even with windows open and fan blowing (we stayed end of June it wasnt even that hot outside!)

Family

4/10

Poor

21 Jun 2026

Angela

Fantastic location in the area and great parking facilities which is a real plus. Unfortunately our room - despite having a lovely sea view - had a strong overbearing smell, a very stained carpet and visible mould in the bathroom which was unpleasant.

Partner

8/10

Excellent

20 Jun 2026

Elizabeth

Good location near train station and away from the hustle and bustle of the centre. Stunning views, more than made up for out dated decor. Lovely to lie in bed listening to the waves and have an early morning cuppa. Plenty of choice for breakfast and was able to drop my bag off at the hotel on way into town when I arrived and pick up for my train when I left.

Self

6/10

Pleasant

06 Jun 2026

Steve

fair conditions
fair conditions
fair conditions
fair conditions

Partner

2/10

Poor

31 May 2026

Sangeeta

I recently stayed at this hotel in St Ives and had a very disappointing experience. The room I was given did not match what was shown in the booking photos at all. It felt misleading and not worth the money.

Cleanliness was a major issue — the room was not properly cleaned, which made the stay very uncomfortable. Basic services were also missing, and when I raised these concerns with the staff, there was little to no response or effort to resolve the situation.

Overall, the lack of cleanliness, poor service, and mismatch between the advertised and actual room made this a very negative experience. I would not recommend this hotel to others and strongly suggest future guests be cautious before booking.

Partner

8/10

Excellent

31 May 2026

Sian

Lovely hotel with excellent staff. The property is a little dated and could benefit from some refurbishment, but overall we had a pleasant stay.

The only issue we experienced was parking on arrival, as there were no spaces available and we had plans for the day. However, the staff were extremely helpful, took my keys, and arranged to move the car as soon as a space became free. Their professionalism and willingness to help really made a difference.

8/10

Excellent

30 May 2026

Rubens

Great location, friendly staff, but the hotel needs renovations

Partner

8/10

Excellent

26 May 2026

Yogita

Amazing beach facing views, cozy rooms and helpful staff.

Partner

6/10

Pleasant

21 May 2026

Tracy

View was fantastic. Room was very basic. Towel rail wouldn’t work, shower screen inappropriate and parking was extremely limited.

Partner

6/10

Pleasant

19 May 2026

Michael

The Staff were absolutely amazing so helpful the Breakfast was great the shower in the room was terrible no pressure would be better if you washed in the sink hotel is closing in September hope they will make things better when reopen terrible smell of damp on the stairs up to the room

8/10

Excellent

17 May 2026

Katharine

Small double room with a perfect sea view.
Our room was very clean and comfortable but could a done with a new window and a paint job.
They is a bar and lounge area with a nice view, but we didn’t visit it.
Parking behind the hotel but limited and you need to book it in advance.
There is a lift up to the 2nd floor which is a blessing if you have lots of luggage.
The staff are polite and welcoming.
Ideal location to visit the town and beach a stones throw away!
We didn’t have breakfast but it was £12 and you need to book before the night.
Complimentary tea and coffee and milk and sugar and built in soap and body wash dispensers.
Great value st £100 a night for a double with sea view.
Could have done with more space by the wi how to admire the view in our room.

8/10

Excellent

16 May 2026

Margaret

Some free car parking was available in the hotel garage but only for guests arriving early.
My room had a lovely view over the beach.
The shower was easy to use. There were clean ‘fluffy’ white towels.
Comfortable bed.
The standard of accommodation was good value

Self

8/10

Excellent

15 May 2026

SHARON

Beach view from my room partially obscured by trees due to an ongoing argument between the Council and GWR.
Breakfast is plentiful and varied, I liked the grapefruit segments.

Self

8/10

Excellent

10 May 2026

Wayne

Overlooking the beach and close to the town

Partner

10/10

Exceptional

08 May 2026

Jaswinder

Very friendly staff

Friends

8/10

Excellent

06 May 2026

Martin

Stayed for two nights over the bank-holiday weekend. Our room was fairly small, but had a great sea view, and we were lucky enough to have a private balcony.

The room was basic, but clean and comfortable. The shower was good, and we weren't disturbed by other guests.

Breakfast included a good range of both hot and cold options, although on the hotel was very busy on the weekend we stayed and I think they were struggling to keep up. The dining room was spacious and had great views.

We were lucky and managed to get a free parking space right outside the hotel. There is a car park just over the road if not, however it does get very busy.

The hotel is within walking distance of the town centre and the beaches.

I would happily stay here again.

Partner

8/10

Excellent

06 May 2026

Adam

Beach view absolutely beautiful, parking not as bad as people say, providing your car is not big, the hotel provide secure parking behind & there is a huge carpark down the steps to the front.

Staff friendly on arrival, accommodated every need. Could do with a fresh lick of paint, but overall fabulous stay, will most likely be back, thank you.

Partner

2/10

Poor

05 May 2026

Nicki

This hotel was very uncared for. Reception had a horrible smell, the rooms were very run down, boiling hot with broken radiators, and absolutely NO hot (or even warm) water! The windows were filthy so the lovely sea view was ruined
I would not stay again

Family

6/10

Pleasant

04 May 2026

Silvia

Perfect location, but not hot water.

Partner

10/10

Exceptional

02 May 2026

Lyndsay

Parking was good food lovely and staff friendly. Room a bit dated and small

Partner

2/10

Poor

29 Apr 2026

golshan

I did not like anything
I paid lots of money to go to a 2 stars hotel.
Old and not clean carpet.not to find a single toast bread after breakfast until next day
Can not sleep well as windows are so old and wind was 42 klm
Information on expedia site from this location is not match from what you see the reality.

Friends

2/10

Poor

26 Apr 2026

Steve

Very dated property & no atmosphere

Partner

10/10

Exceptional

26 Apr 2026

Jonathan

The room was clean and airy and couldn't fault the service.

Partner

8/10

Excellent

20 Apr 2026

Sandy

I was In a back room right on the road so very noisy.
Generally good location for st Ives and SWCP.
Good for my requirements of 1 night B and B.

Self

6/10

Pleasant

17 Apr 2026

Ali

Hotel really needed upgrade and clean the rooms stuff very polite very helpful very close to beach is a parking

Partner

8/10

Excellent

14 Apr 2026

Corinne

Stayed there before always found clean tidy did get upgrade this time.
Food always good .
But it has changed hands, next year will try it again if we can afford it .
Always friendly staff also free parking was a bonus .

8/10

Excellent

12 Apr 2026

Stefan

good room, great price, good location. staff friendly. The hotel is a little rundown and getting old and showing her age but a full renovation is coming in October. The hotel would have been a grand hotel in her day and will look forward to coming back one day when she is renovated. There are numerous bad reviews of this hotel but we found it it a good place to stay. We didn't have a beach side room but for somewhere to dump your bags a comfy bed and room did the job.

Family_with_children

10/10

Exceptional

10 Apr 2026

Renata

Great room, helpful staff, stunning beach view from hotel

Partner

8/10

Excellent

06 Apr 2026

Monika

Absolutely lovely experience, very friendly and helpfull staff, incredible view, delicious food definitely recommend

Friends_and_family Family

4/10

Poor

30 Mar 2026

Jessica

Not clean at all. Bed was awfully hard to sleep on. Room has mysterious stains and marks everywhere , with even stained towels

8/10

Excellent

29 Mar 2026

Kathryn

The room had been upgraded however the walls were marked, hole in the wall, no hot water in the shower, carpet was stained. Breakfast was delicious, all staff were really welcoming, friendly.

Self

2/10

Poor

28 Mar 2026

Shirley

The bathroom was basic, black mould under shower door, curtains were grubby in living area which had holes in lining light could been seen through them. Ceiling paper was peeling off, main window couldn't be opened only with a block of wood. Carpets weren't clean, stained throughout. Wouldnt stay again. Interesting to read other comments from previous people!

Partner

8/10

Excellent

25 Mar 2026

paul

Stayed here for 4 days. The property is about to be renovated and is very dated. But you get what you pay for. Great location, great views of the sea and beach. Difficult to get into the bathroom due to narrow opening between entrance and the shoer. But the shower is excellent. Well worth it for the money we paid. But renovation is literally about to start as of March 2026.

Partner

8/10

Excellent

23 Mar 2026

Honey-louise

Lovely views, room came with hair and body wash, bathroom was slightly small but worked for me and my cousin as we went for a couple days away, however the body wash gave her a really bad allergic reaction but no “ingredients” on the dispenser so not sure what to look out for! If you have sensitive skin or any allergies definitely be careful! Our 3 days there no one came and “topped up” any of our tea/coffee station! Staff were lovely.

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Lisa

Hotel is very dated but if you know this you will not be disappointed. Excellent location, fantastic breakfast, very helpful staff.

Family

8/10

Excellent

22 Mar 2026

Eva

Good clean room. Very close to bus station, train station and city centre / beach.

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Louid

Nice

6/10

Pleasant

13 Mar 2026

Karin

Ok for sleeping one night lovely view large room.

Partner

8/10

Excellent

09 Mar 2026

Heather

Simple check in, check out process. Difficult to find using Google maps, parking and access to main parking unclear but managed to get a space at the front of the building.

Self

6/10

Pleasant

08 Mar 2026

Wendy

Lovely location opposite the beach , clean room but hotel needs update all over , carpets doors and wall showing age , did not eat in hotel as close to lovely town centre , the shower had little pressure no way could shower properly , we only stay one night so was adequate for what we needed. Small double room very cramped and heating was super hot , had to open window , then had road noise from back road .

Partner

8/10

Excellent

07 Mar 2026

Angela S

Great stay at this lovely and affordable hotel. Very friendly staff and an amazing breakfast . Great location easy stroll down to town for dinner and nearby spa .

Partner

2/10

Poor

04 Mar 2026

Julie

Rooms very dirty and scruffy

Partner

4/10

Poor

04 Mar 2026

Steven

This hotel is worn out. The reception staff were not particularly friendly and didn’t tell us that there was no room service unless you asked for it by 10.00am.After the first day of no room service we complained and the next day it was done. However, they still didn’t tell us that we had to request it, so the next day it also wasn’t serviced.We’ve never encountered this before. Also, the stair carpet leading to our room was not cleaned in the four days that we stayed. We know this because there was a leaf on one of the steps when we checked in and it was still there when we left. The only redeeming feature was the breakfast and that was good.This is not the standard that we expected and we will never stay there again.

Partner

10/10

Exceptional

25 Feb 2026

Jenna

Got our stay for a massive discount of £8, such an incredible deal, very happy with our stay! Friendly staff, good size room and great value for money.

10/10

Exceptional

23 Feb 2026

Andrew

Staff went above and beyond to make us feel welcome; hotel in a great location and the room was spacious with a wonderful view, specialist diet/allergies catered for on the varied breakfast menu. Clearly the hotel is being refreshed under new management for 2026. We managed to park each time, but imagine it could be more difficult in high season when things are busier.

Partner

8/10

Excellent

22 Feb 2026

Roy

The room was adequate for my needs. Clean and basic but had all I needed. Had breakfast the first morning which was very nice and the staff were very friendly and helpful. I would stay again.

Self

10/10

Exceptional

21 Feb 2026

Joe

Superb staff,a complicated shower..needs proper instructions.but superb views and I enjoyed it immensely!

6/10

Pleasant

21 Feb 2026

Alan

The room was tired and dated. Windows need replacing as you could hear every car go past. Heating was too hot and on full whack you could save money here. Water pressure was awfully low. Breakfast was very good, service brilliant but the kitchen door was banging every time and you could hear this even from the bedroom! Hurt our ears to listen our room was 110. You should consider a swing door for the kitchen! Wouldn’t return, but the hotel has so much potential the view is stunning and here’s hoping now it’s been taken over you’ll be able to succeed with a refurbishment

6/10

Pleasant

18 Feb 2026

Steven

Room was adequate, staff were friendly, parking may be a problem at peak times.

Partner

6/10

Pleasant

16 Feb 2026

Chloe

Bathroom ventilator loud. Small, dated rooms. Put on 3rd floor with a dog. Location was good and staff were lovely.

Partner

6/10

Pleasant

12 Feb 2026

Sue and Tim

The water took forever to get warm ish - never had a hot shower. Staff was limited, but friendly. We asked for clean towels on our way out in the morning; they never arrived…we picked them up ourselves at the front desk, after dinner.

Family

8/10

Excellent

02 Jan 2026

jules

Room 102 lovely but very tired, peeling paint, mould and a year of dust in the bathroom, dressing and bed area clean, very draughty by the beautiful windows, sash cords missing but they do provide a lump of wood to keep window open if needed, also thick in dust peeling paint and mould …. Stains on the carpet and walls… needs a lot of money spent on it, breakfast was fine, some nice staff others couldn’t be bothered… perfect location!! Would I stay again? Yes , but would take some cleaning products

Leisure Partner

4/10

Poor

02 Jan 2026

David

Positives - reasonable price, central location, sea view from room, which was clean.
Negatives- room very hot- not possible to turn off radiator, road noise made it difficult to sleep, very aged/ faded decor

Leisure Partner

8/10

Excellent

02 Jan 2026

cathy

Second time staying so we knew what to expect. But had a superior this time, which was far better and a sea view!

Partner

8/10

Excellent

31 Dec 2025

Sandra

Polite staff Lovely breakfast. And fantastic sea views.

Friends_and_family Family

4/10

Poor

21 Dec 2025

Michael

the hotel was not kept as clean as it could have been. room service was only on request.
other service was not always up to the mark.
rundown appearance of all.

Partner

4/10

Poor

20 Dec 2025

Anthony

Room was in poor condition did not match pictures on advertisement. Understand this was a budget price, but the room condition was very tired, walls were stained and water damaged. Shower was useless. Reception and breakfast staff were ver pleasant

Partner

6/10

Pleasant

17 Dec 2025

Elaheh

Bath not draining , water very less than normal

Leisure Self

4/10

Poor

12 Dec 2025

Karl

The room was awful, dirty and grubby. The carpet had big holes all over and was so dirty I had to use the bathroom towels to cover it so I could walk on it!

Business

4/10

Poor

09 Dec 2025

Robert

The lobby’s and dinning areas where clean and nice but the room I was in “21”well it needs to be taken out of service, all the wall was showing mould had been there previous and just painted over, pipes in corner of room had mould and rust pulled the bed out away from wall covered in mould, carpet had holes in all over, bed mattress and base needed throwing away. Can’t say anything about other rooms as I only had access to the room I was in. wouldn’t stay here again. If I could upload photos I would :( :(

Leisure Self

8/10

Excellent

08 Dec 2025

Bernard

A two night weekend stay, quiet time of the year so was allocated a larger room than booked which was very much appreciated. Booking in and out was simple, staff were pleasant and room was clean and comfortable. No complaints, would happily stay here again.

Self

8/10

Excellent

05 Dec 2025

Rachel

Great location clean just needs a little TLC

Leisure Self

10/10

Exceptional

01 Dec 2025

Naomi

Amazing hotel

Partner

10/10

Exceptional

30 Nov 2025

Garry

Very nice, very freindly staff and perfect views from our room at a reasonable price.

Friends_and_family Friends

8/10

Excellent

24 Nov 2025

Lisa

The hotel is situated in an ideal spot, very close to the town and a number of beaches. The staff were excellent and the hotel was very nicely decorated ready for the xmas period. The breakfast was absolutely excellent with everything piping hot. Parking at the hotel is very poor but there is local car park parking by the train station a short walk away (albeit up a lot of steps and up hill).

The hotel is very dated and the rooms themselves need redecorating and brought up to date. Compared to other hotels and B&Bs this was very cheap in the area and maybe you understand why when you see the interior.

We stayed for 2 nights whilst visiting family in the area which was ideal, but if you had booked it expecting a nice modern hotel you would be disappointed.

10/10

Exceptional

21 Nov 2025

Alan

Friendly staff, lovely room with an amazing sea view

Partner

8/10

Excellent

09 Nov 2025

MAUREEN

Great location. Close to train station. walking distance to town.

Partner

10/10

Exceptional

05 Nov 2025

Stuart

Decent hotel at a good price

Partner

10/10

Exceptional

03 Nov 2025

Julian

Every thing was perfict

Partner

2/10

Poor

03 Nov 2025

Ben

This hotel was probably the worst Hotel we have ever checked into. So much so that within 10 mins we found alternative accommodation for the weekend. This hotel is horrifically outdated, poorly kept, dirty, very smelly the place generally feels unsafe. The room was horrendous with \"clean me\" etched into a thick layer of dust on the wall. Unfortunately, I can't give any further feedback as we left as soon as we could, although the person on reception was friendly and warned us the water may take some time to heat up! Don't be fooled by the location and photos! Stay somewhere else or sleep on the beach.

Friends_and_family Family

8/10

Excellent

30 Oct 2025

MR MATTHEW

Pleasant hotel that is going through some updating. Nice breakfast. Good location by St Ives train station.

10/10

Exceptional

27 Oct 2025

Natasha

We were apprehensive after reading previous reviews, however we were positively surprised. Our family room was large and spacious and the beds very comfortable. The deco is dated but everything was clean, the staff lovely and what a view!!
If you want luxury, 5* accommodation, this isn't for you. If you want a comfortable, friendly hotel to stay in while having easy access to the town centre of St Ives, this is it.

Leisure Family_with_children

6/10

Pleasant

26 Oct 2025

Carson

Beach views were great and rooms were clean and spacious.

Partner

6/10

Pleasant

20 Oct 2025

Margaret

The bed was hard as a rock. Room 210. The staff was kind enough to bring some extra mattress passing for our second night.
The parking was very difficult. About 14 parking spots for 88 rooms. The garage had a big pile of rubbish in one corner…could have accommodated 2 more cars.

4/10

Poor

14 Oct 2025

alex

Decor needs repairs and a tidy up

2/10

Poor

14 Oct 2025

Gregory

This Hotel truly has seen better days. The rooms are tired and need updating. Honestly not fit to stay here really as the carpets are worn and dirty, paintwork is tired and not been done for many years. This is unfortunately a place that doent have much longer to go before it closes. Please save this place because it is in a lovely location

Leisure Partner

6/10

Pleasant

03 Oct 2025

Oneil

Upgraded room

The bathroom windows had mould around it, there was mould on the ceiling. The window in the bedroom was so badly stained it couldn't be cleaned. The room smelt of mould. The carpet was very worn. The receptionists did upgrades us to this room.

Friends_and_family Friends

2/10

Poor

03 Oct 2025

Lesley

Hotel needs updating and a deep clean. Its cheap and cheerful and in a brilliant location. Unfortunatly rooms are dusty and bathrooms have black mould. Carpets around the hotel need cleaning. Its a very noisy hotel with fire doors slamming through the night, hearing peoples conversations, tvs and showers etc the walls are very thin! Staff are very friendly though and the gift shop at reception is lovely. The bay window seating areas by the bar are also lovely with sea views. Hotel has great potiental.

4/10

Poor

29 Sep 2025

Jonathan

We stayed at the St Ives Bay Hotel for 3 nights, and while the location and views were undeniably beautiful, there were several aspects of our stay that fell short of expectations.

Each morning at breakfast, I asked for coffee with oat milk as I’m allergic to dairy. Every day I was told, “Sorry, we’ve just run out.” Once might have been understandable, but hearing the same thing three mornings in a row felt rather implausible and suggested that dairy-free guests aren’t well catered for.

Housekeeping was also inconsistent. On one of the days, our room wasn’t made up at all, and on another, basic items such as toilet rolls and soap weren’t replenished. We had to request these from reception, which wasn’t a huge inconvenience, but it added to a general sense of poor attention to detail.

The room itself had a wonderful sea view, but was tired and in need of refurbishment. A few examples:

The shower screen was incomplete, making it impossible to shower without soaking the bathroom floor.

The shower temperature was extremely difficult to control — it was either scalding hot or freezing cold.

Paint was flaking on several walls, with visible signs of past leaks & damp.

The curtains in the bay window didn’t fully cover the windows, leaving gaps at night.

Some of the furniture was damaged or missing edges.

It’s a shame, because the hotel has real potential — the location is excellent and the staff were generally polite. However, the overall experience didn’t match the setting.

Leisure Partner

8/10

Excellent

26 Sep 2025

Steve

Staff great, nice bar, superb breakfast, bed comfortable. 5 min walk from railway station and the town. Some parts a little dated but doesn't make the stay worse.

Friends_and_family Family

6/10

Pleasant

22 Sep 2025

Susan

We booked 1 night ..it was very dated and in need of updating and refurbishment. Carpets were old and marked, bedroom walls were tatty and the bathroom was clean but the sealant was mouldy looking. The beds were clean and comfortable. It was ok.

Friends_and_family Family

6/10

Pleasant

20 Sep 2025

Bernadette

Unbeatable view from a tired hotel

The view was terrific, unbeatable from sea view rooms. Reception staff did their best to help resolve problems however I repeatedly asked for food stuff to be removed from the carpet. A lot of this rambling hotel is tired but it’s comfortable and the breakfast was nice.

Partner

10/10

Exceptional

17 Sep 2025

JOHN Michael

Friendly

Self