Name: VIK Hotel San Antonio
Address: Avenida De Las Playas, 84, Puerto Del Carmen, 35510, ES

8/10

Excellent

13 May 2024

Paula

Great place to stay

Friends_and_family Family

8/10

Excellent

07 May 2024

Joanne

Great Holiday

Beautiful pool area with direct access to beach. Food also very good.

Partner

6/10

Pleasant

11 Feb 2024

Sinead

Only for the over 80’s

Not suitable for families , too many older people. Wifi does not work in the rooms , very poor connection. Pools were not always heated, only when asked were they then heated up an one or two days. Food was nice but waiters pushing drinks at service which is extra was off putting. Steps up and down to ground floor is a bizarre design. Hotel has potential but needs an upgrade.

Friends_and_family Family

10/10

Exceptional

05 Feb 2024

Sara

A great month long stay, my mother loved it !

A really lovely time, my mother stayed for a month and loved it, will be booking again for next year !

Friends_and_family Friends

10/10

Exceptional

14 Aug 2023

Martin

Lovely hotel . Excellent location

Friends_and_family Family

10/10

Exceptional

03 Jul 2023

Suzana

Great value for money

Leisure Partner

6/10

Pleasant

30 Mar 2023

Neil

Generally Good - One or two issues.

Booked a 6 night stay at a cost of £135 per night. Good sea view but room a little tired. Wallpaper old fashioned blown vinyl with lots of marks on it. Not that it was a major issue but I could only get two English tv channels on tv, BBC 2 and sky news.
Had to pay for use of fridge and there was no tea/coffee making facilities - they cost extra.
Food generally good with plenty of choice - could be warmer though - veg was cold. Pool good nice grounds. Main reception area nice. Staff quite helpful. Location is good and beach is easily accessible from the hotel.
In summary, this hotel just lacks a few touches to be competitive 4* hotel given that there are some new modern stylish hotels up and coming in the resort. It’s a little disappointing that services you would expect to be given at a 4* hotel have to be paid extra for.

Self

10/10

Exceptional

28 Feb 2023

John

Efficient and helpful staff. Tidy room service. Good location near beaches and airport.

Leisure Partner

8/10

Excellent

27 Feb 2023

Arlene

Not a bad stay

Stay was okay. Hotel is mostly for older couples and seems to be aimed at that age group - there’s a dress code for dinner.

If you are going to be working remotely while staying at the hotel be aware that the Wi-Fi works sometimes in the rooms on phone but not at all on my laptop. I had to work from close to reception on the days that I worked and I had to ask for it to be reset a couple of times.

I didn’t use my all inclusive much, the food that I did try was okay. They have an outdated system where you have to carry your all inclusive card at all times and sign a receipt whenever you use your all inclusive.

The pools were amazing and heated which I loved. You can hire beach towels for a €10 deposit and these can be exchanged for new ones every day.

I went out most nights so didn’t get a chance to see the entertainment at night but it sounded okay from what I heard.

The rooms were cleaned every day and were very clean. The only issue I had was that the shower leaked onto the floor no matter what I tried to prevent it resulting in a large puddle every day.

Overall - not a bad stay but they could work on updating a few things to attract younger guests.

Business

8/10

Excellent

14 Feb 2023

catherine

Short stay.

Very nice hotel close to airport - used it as a last night stay after playa blanca when getting early flight home nect morning.
Staff very friendly helpful. Couldnt fo enough for guests.
Great display of food provided for Breakfast / dinner that was good quality and fresh.
Would recommend for the older guests. It met my needs for my stay due to close proximity to airport.
Hotel was very clean with staff constantly cleaning hotel.

Friends_and_family Family

10/10

Exceptional

31 Dec 2022

Philomena

Stay was lovely and quiet. Rooms could be a bit more updated but were clean. A tea/coffee facility in the room would be nice

Self

10/10

Exceptional

13 Oct 2022

Josephine

Excellent experience

Leisure Friends

8/10

Excellent

02 Oct 2022

Neil

Hotel is nice if not a little dated in places. The rooms are comfortable and the food is very good. Rooms do not have tea/coffee making facilities which is a little strange for a 4* hotel. You have to buy tea and coffee.
Fridge facility was a bonus for keeping water etc.

Leisure

8/10

Excellent

13 Jun 2022

Isabel

We very much enjoyed our two days at the VIK San Antonio. We love the area as it is very accessible to the centre. Staff were very friendly and helpful especially Daniela and Molly.

Leisure Partner

8/10

Excellent

12 Mar 2022

Patrick Joseph

limited snacking facility, particularly in bad weather - not good.

Leisure Self

8/10

Excellent

13 Jan 2022

Steven

Great hotel and really well looked after over Christmas, gala dinners were excellent and the fireworks on New Years were outstanding.

Friends_and_family Family

10/10

Exceptional

21 Dec 2021

Daniel

December birthday

We stay here every December for a week on my wifes birthday.We love everything about this hotel,the service,the staff,the food.We would recommend to anyone who needs a bit of pampering.

Partner

10/10

Exceptional

17 Dec 2021

Verified traveler

Enjoyable stay

Everything was as expected as on previous stays just a little different because of Covid which is necessary.
We had a very efficent and welcoming check in and found all the staff helpful and friendly. We would especially like to mention Stephenie who was helpful when we requested a room change for personel choice and not only did she accomodate us but always with a friendly smile and pleasant manner.
The food both at breakfast and dinner was top notch an excellent choice.
Hope to return next year Covid permitting.

Partner

10/10

Exceptional

30 Nov 2021

Sean

Lovely San Antonio

The San Antonio hotel was wonderful and we really enjoyed our short stay. Xmas decorations were being put up as we arrived which was extra special.

Partner

6/10

Pleasant

20 Sep 2021

Philip

Ireland

Hotel dated and could do with some general maintenance , food selection not as varied as previous hotels I stayed at and not as much choice. Restaurant staff not very helpful or friendly , just a very Good 3* hotel to be honest.

Partner

8/10

Excellent

15 Mar 2020

Verified traveler

Everything was very good and I would certainly go back

Leisure Partner

6/10

Pleasant

02 Mar 2020

Tim

Not 4 star - maybe 2.5; tried and basic - everything has a fee (even for a kettle in the room); but clean; some staff warm and friendly others quite abrupt; good location; pool temp just right; breakfast and dinner offer v basic and average

Leisure Self

6/10

Pleasant

21 Feb 2020

Ed

Ok but dated

The hotel was ok but not a 4* and really starting to date. The rooms were clean in sense of cleaners doing their jobs but there were things they could not resolve such as old carpet, roof tiles in the bathroom falling out and a shower that looks like it had been there for 20 years!
The atmosphere in the hotel was not overly welcome - it is not a place I would recommend for family’s - very much a hotel for older couples who don’t want much entertainment. The food was ok - breakfast standard and lunch was ok (although they seemed to have an issue with using your free diner for lunch instead). The pool is salt water which some people may like but we were not a fan. Finally the room keys kept stopping working so that was a pain. Overall it was ok but I would not want to go back for another 30 years or so until I’m in my 70’s

Friends_and_family Family

8/10

Excellent

27 Nov 2019

Verified traveler

Great location, on a beach and close to the Town. Housekeeping was everyday, the food was good. Sea views from almost every room There was entertainment every night.

Hotel rooms could do with an uplift. they are dark wood and floors are carpeted.

Leisure Partner

10/10

Exceptional

25 Sep 2019

Sharon

Highly Recommended

Would highly recommend this hotel. From the moment we arrived until we left the service, staff and facilities were First Class. Will definitely be returning in future.

Partner

10/10

Exceptional

05 Aug 2019

Irene

Was only there for one night but enjoyed the pool area and also enjoyed our dinner. Reception staff very helpful and ensured we had an easy check in and out.

Leisure Partner

10/10

Exceptional

14 Jul 2019

Verified traveler

Holiday stay in July 2019.

Staff friendly helpful. Excellent food. Room clean great sea view room. Not enough sun beds. ( we do not get up to reserve sunbed at 7am) Hotel has had some up date which looks a lot better.

Partner

8/10

Excellent

11 Jul 2019

Verified traveler

Evrerything was fantastic apart from Internet(wifi) I couldn't use at all

Leisure Partner

10/10

Exceptional

18 May 2019

Verified traveler

Great friendliness comfort we’ve been going to Vic for the past 5 years would love a room with a sunny balcony

Leisure Partner

10/10

Exceptional

16 May 2019

Verified traveler

How helpful and accommodating the staff were nothing was a problem ⭐️⭐️⭐️⭐️⭐️

Leisure

8/10

Excellent

30 Mar 2019

Verified traveler

Nice hotel, rooms a bit aged though could do with a refresh

Leisure Self

6/10

Pleasant

28 Mar 2019

Verified traveler

the fact that u had to pay 12euros to rent the fridge per we,ek a 4star hotel should not expect their guests to pay for this facility it is not a luxury it is a neccessity
the bathrooms were very dated the hotel could do with spending a bit of money on them

Leisure Partner

8/10

Excellent

25 Mar 2019

Susan

Good Hotel have been many times always clean and friendly.👍

Partner

8/10

Excellent

24 Mar 2019

Verified traveler

This hotel is an excellent location, it is just a short distance from the airport, it is right on a small sandy beach next to a rocky shore line and is just a short walk along from a large sandy beach where it is possible to access the sea to paddle and swim without clambering over any rocks. The hotel is clean and well maintained and the food is good quality with plenty of variety. I would describe this hotel overall as a genuine four star property in all respects, I thoroughly enjoyed my stay there and hope to return in the future.

Leisure Partner

8/10

Excellent

15 Feb 2019

Verified traveler

The staff are the real 4* of this hotel. Nothing to much trouble, always pleasant & were always engaging with my 4yr granddaughter. Absolute delight. Cleaners exceptionally good at their jobs and always with a smile. Cannot fault any of them.

Leisure Family_with_children

8/10

Excellent

27 Jan 2019

Verified traveler

Have been to hotel many times. Staff/management always pleasant. Good for older customers.

10/10

Exceptional

09 Dec 2018

Verified traveler

Amazing hotel, so clean and spacious. Plenty of sun beds no matter what time of day you went out to sunbathe.

2/10

Poor

25 Nov 2018

Audrey

The reviews and photos of this hotel are totally inaccurate. It’s so dated it’s like something from 1970s. Seating in the lounge is threadbare, the bar opens at hours to suit staff and not the customer. The staff from reception to pool bar we’re brusque verging in rude and uninterested. For a 4* having to pay for pool towel hire, being served an inedible freezer burnt burger which was white in colour and peeling paint and grafitti on external hotel walls shows that the owners just don’t care. The sun loungers wre old, tatty and so tightly packed together it was awful. Pool area floor tiles are heavily cracked and the grouting it coming away everywhere including the stairs which makes them a constant ‘near miss’ hazard. This property need refurbishing badly and or realistic photos being used as adverts along with a management shake up. .

4/10

Poor

13 Nov 2018

Verified traveler

Not for us better Hotels in the area

Our room was ok but had a musty smell. The advertisement that the room had a double bed was incorrect - it was two single beds on castors so separated as soon as either of us ventured to the middle!! Two single beds pushed together does not constitute a double. The San Antonio does not have double beds, reception confirmed this when we asked to be changed to a room with a double bed. The buffet style food was adequate but limited in variation and choice. Wifi only in the main lobby none anywhere else so poor for a 4 star hotel .We have stayed in other Hotels in area which were better and therefore will not be revisiting the San Antonio.

Partner

2/10

Poor

31 Oct 2018

Stephen

Food was awful service was slow everything had a cost rental for a kettle rental for the fridge safe cleaned poorly reception staff unhelpful and a capital offence to take a apple from the restaurant even when you have paid for half board and nothing else is edible gym is out of use and has been for nearly a year whole hotel is tired and in need of renovation photos on website out of date and not worth taking in

6/10

Pleasant

22 Sep 2018

AIDAN

Needs upgrading , clean but dated, good location,

We were back in the VIK San Antonio for the 2nd time in 12 months, I thought that the service standard had slipped in the 12 months,staff in dining room not friendly, food choice was poor, we booked full board but after the 1st night we ate out every evening. We had upgraded to a newly renovated room, loose floor tiles , ceiling peeling , certainly not upgraded, No WIFI in rooms, extras for safe and use of fridge (needed for medicine), entertainment very repetitive at night, On the positive side , the facilities are spotlessly clean, House keeping standard is excellent. We received complimentary champagne, water and fruit as returning customers. Overall disappointing based on previous years good experience.

Partner

10/10

Exceptional

21 Sep 2018

James

A chilled fortnight!

A very nice friendly hotel staff excellent, location superb,and the food good,all round a good holiday,

Family

10/10

Exceptional

23 Aug 2018

Verified traveler

A*

A good experience, and a pleasant stay.

6/10

Pleasant

20 Aug 2018

Cathy

Good location, WiFi big disappointment

Arrived at 1130 and was very surprised that room was ready so we went to room and Found it on a dark corner with a palm tree in front, the balcony was the smallest I had ever seen, barely holding 2 chairs and a small table-my heart sank! I then knew why the room was ready, I went back to reception and asked to be moved to another room so after an hour which was fine we got a nicer room with a better balcony. Food was fine-we were on a full board basis, deserts best part. WiFi only in main reception and lower hall which was unbelievably disappointing. Would rate it 3 star and def not 4 star

8/10

Excellent

28 Jul 2018

Verified traveler

Friendly staff. Easy check in. Plenty of choice in dining room.

8/10

Excellent

26 Jul 2018

Verified traveler

Room is comfortable enough. The best thing about this hotel is the breakfast and dinner buffet.

10/10

Exceptional

16 Jul 2018

Elaine

Nice hotel close to beach, plenty of sun loungers available around the 3 hotel pools. Sun loungers on the beach are “Town” owned and are charged at €12 per day. Restaurant and food exceptional with good variety daily. The only niggle is that you have to pay to have a kettle in your room (for a 10 day stay we paid €12) and the same for a fridge (although if you need to store medication you get this for half price). I would have thought that a 4 star hotel would have these included in the price of your stay. Everything seems to be priced at €12! Certainly a hotel I would choose again.

8/10

Excellent

12 Jan 2018

Verified traveler

Old world charm, could do with updating

It is a nice hotel, but a bit dated and jaded, and expensive for what it is. More suited to older tourists than young families. E.g. Kids club stopped operating half way through our stay.

Family

8/10

Excellent

30 Dec 2017

Verified traveler

3rd annual stay over christmas

3rd time to stay for a week over Christmas and whilst its still good, its not as good as the year before. Weather was superb. Entertainment was the area with the biggest deterioration. Its a sham, with a little effort it could be fantastic. No Wifi in the room (previously was available as a paid for option, not any more)

Partner

10/10

Exceptional

20 Nov 2017

Imelda

We had a fabulous holiday, weather was great, food superb, and spending quwlity time with my three sisters is priceless.

Family

4/10

Poor

01 Nov 2017

Pat

Good location close to the beach.

The food was just ok, most of it was not very hot. Having to pay €12 just to open the fridge was not good, a rip off. We have stayed here several times before but we will not be returning.

10/10

Exceptional

14 Oct 2017

sarah

Nice hotel, close to the beach with a amazing view

The hotel was nice, staff were pleasant, the views were amazing, the location was perfect...walking distant to two strips plus the hotel was on the beach. Perfect for the older generation or families.

Two downfalls were the sauna and gym. There were only a hand full of gym equipments and they were old and rusty. The sauna did not work.

6/10

Pleasant

06 Oct 2017

Shlomi

The hotel is big in good location old faction style..

Partner

2/10

Poor

31 Aug 2017

Chris

Beware of the cleaning staff

I had my spending money stolen out of my suitcase by I assume the cleaners as they're the only ones with access to the rooms. Even when I had the do not disturb sign on the door they would use their key card to come in the room regardless. But it was my fault as I didn't use the room safe to keep my valuables in. Live and learn.

10/10

Exceptional

25 Aug 2017

janet

Fab hotel right on beach.

Hotel was great. Room was a bit old fashioned but was spotlessly clean & cleaned every day & clean towels every day. Food was fantastic. Loads to choose from. Something to suit everyone. Entertainment every night. Staff were lovely. Very helpful.

8/10

Excellent

16 Jul 2017

Paul

Does what is says on the tin

This hotel has been running successfully for years and this was my 6th time there. You know what you are going to get and I suppose this is it's big plus and big minus. The service is the same with the same staff doing the same thing in the same way. The same trolleys clear your table as you finish at the same time. I suppose the size of the place means it needs to run in order or things start going wrong. The pool bar was busy but again \"this is the way we do it\" caused delays and irritation at times. An extra till would help!! The 2 acts I saw I had saw before the last time I was there and the time before. The acrobat guy even did the same routine and I knew what was coming. A bit like watching a favourite film. You know what happens and what it is like and there are no surprises but I guess that is why you watch it.. and why I went back.
Overall a good location and a decent standard hotel. It has the feel of a 4/5 star James Bond Goldfinger type hotel and is a bit dated... but then again, ain't we all?

Family

10/10

Exceptional

07 Jul 2017

Mary

Nice hotel but not for young people

I was impressed by the service I received there.
The staff could speak any language and was very helpful.
The food was excellent and the location as well.
Not very good for young people as it is a report mainly for family and oldest people.
It was my birthday and they send me complementary bottle of prosecco.
I ordered a cake which cost me £20 but it was so big and so good. I have never had a cake better than I had here. It was amazing.
The hotel is just 30 seconds walk from the bus stop.
Buses are working, you just need to ask for the timetable at the reception.
Do not take taxi because buses can take you everywhere.
Book the grand tour excursion which is the best for seeing the whole island.
Do not book fuertaventura because you will be spending the all day in the bus. Just take the farry to go there.
Thank you to all the staff at this resort

8/10

Excellent

05 Jul 2017

harvy

Great location

The location is great and the sea view rooms actually have a sea view. Staff are all friendly and helpful. Food is really nice with lots of variety for breakfast and dinner.

10/10

Exceptional

26 Jun 2017

lisap

Fantastic hotel, great for all age groups.

Having been here last year, sent my mum and friend for short break. Both came back saying how beautiful, clean and comfortable his hotel is and only over shadowed by the great customer care of the staff. Enjoyed so much so they are booking to return next year for s longer stay.

4/10

Poor

24 Jun 2017

Verified traveler

the beds were so uncomfortable, we complained and they put mattrace toppers on, but still very uncomfortable. Food was bland and staff unfriendly. Hotel outdated and full of older people.

8/10

Excellent

22 Jun 2017

kate

This is the fourth Visit

This is are fourth visit to this Hotel,
We had a lovely holiday , location is great, food excellent, always sure of a good night sleep very quite , plus this hotel is always keep very clean,
only problem we found was the hotel needs a face lift , because this is a great place to stay .

8/10

Excellent

24 May 2017

PG

Perfect for a relaxing getaway

Stayed for 7 nights for a quiet getaway from it all and it offered almost everything I wanted. The location, staff and food were excellent.

6/10

Pleasant

11 May 2017

emma

Great location

Nice hotel with spacious rooms and good facilities . Not very impressed that you are charged extra to have a fridge in your room unlocked or that tea and coffee in your room is another extra cost.
The reception staff were all very nice unfortunately can't say the same for the staff at breakfast and dinner .
One
The outdoor area is very pleasant with plenty of sun beds.

10/10

Exceptional

18 Apr 2017

LADW

Will book it again and again!

The Hotel is right on the beach, with lovely views of the sea over a lush tropical garden. The beach is a mixture of fine volcanic dark sand and volcanic rocks. A little to the right there is a perfect access to the sea over a smooth sand. Excellent location for visits to the best places on the island. There is a strip of shopping malls and countless restaurants a stone throw away, without affecting the peace and quiet of the hotel. Beautiful swimming pools. Brilliant staff in the kitchen and restaurant, and the richest tastiest buffet I have tried recently. Clean and comfortable rooms. Excellent cleaning staff. The reception staff also is very welcoming and helpful. Will go back again!

10/10

Exceptional

30 Mar 2017

Mary

lanzerote is wonderful place to visit and Hotel San Antonio is ideally situated for exploring it

Partner

8/10

Excellent

10 Mar 2017

bb

Beside beach and only 10 minutes from airport

Comfortable and clean with good food .only disappointment was wi- fi only available in the lobby area

8/10

Excellent

12 Dec 2016

Verified traveler

good hotel with great pools

all meals buffet style, good quality and varied and tasty. located at the end of the main strip -200mts away,
Wi-Fi only works in the main lobby and lounge area behind it, both large spaces with adequate seating.

Partner

10/10

Exceptional

22 Nov 2016

Clare

Great Holiday

Bathroom very congested .
WiFi not available except in limited area .

6/10

Pleasant

25 Oct 2016

Verified traveler

HOTEL NEEDS MODERNISATION.

NICE HOTEL. GOOD LOCATION.
FOOD NOT GOOD. PORK EVERY NIGHT. RAW MEAT ON CARVERY.
NO WIFI IN ROOMS OR AT THE POOL. WIFI ONLY AVAILABLE IN HOTEL LOBBY WHEN YOU COULD GET CONNECTED.
AT CHECK OUT STAFF DID NOT THANK US FOR OUR STAY OR SAY GOODBYE.

Partner

6/10

Pleasant

25 Oct 2016

Verified traveler

DISAPPOINTING

DINNER NOT GOOD.
RAW MEAT ON THE CARVERY. PORK EVERYNIGHT.
WIFI ONLY AVAILABLE IN HOTEL LOBBY AND VERY HARD TO CONNECT.

Partner

8/10

Excellent

17 Sep 2016

Verified traveler

Great location.

Had a great holiday experience but was disappointed not to have sun on balcony in afternoon, next time I will request this, part of my holiday is having a glass of wine on a sunny balcony before dinner.

8/10

Excellent

15 Aug 2016

John

Still a good place to stay

10 years since we last visited. Not much has changed !.. This is good because the standards are still high, rooms good, food still a great choice. Hotel a little tired now but still one of the best to stay in for a family holiday.
Bar staff a little slow but I can wait longer as I am on holiday - relax and enjoy.
Hotel rules say no reserving sunbeds with towels - this is not kept to as difficult to find a sunbed when busy - it was August so we expect that - use the beach instead ! easy.
Would use again no problem

6/10

Pleasant

21 Jul 2016

maccs007

Ok hotel

Staff excellent although some waiters had a few issues. Rooms were v good, bit dated but v clean. Pool area cramped, lots of sun beds/shade but not a lot of room around them. Pools not as large as photos suggest and v warm by afternoon, too warm to swim in. Gym was just a shop unit with equipment lined up at the sides, husband/son not impressed although we did see it used occasionally. Bar prices reasonable, 12€ for house wine with meal & not bad. Food ok but lots of queuing depending on timing. Dress code ignored so shorts worn also ignore rule over sun beds as they we're reserved early. Didn't watch entertainment so cannot comment. Don't think we would return as although we like 4/5 star hotels we like a slightly more relaxed/ spacious hotel.

6/10

Pleasant

10 Jul 2016

stephanie

Tired and not for the young!

This hotel is by no means 4 star and I think you would be pushing it to say it's even 3 star. The rooms are tired and the hotel is dated and it is in huge need of a make over. The gym, which is situated underneath a swimming pool absolutely stank and was basically unusable due to the roof leaking. The rooms are small and dark and the balconies tired and unwelcoming. The bathrooms were clean but again, tired, rust around the plug hole and the hairdryer has no power (so pack your own)! They say you cannot reserve sun beds, this is not true, by 9am all the beds were reserved with towels. The pool areas are all chlostrophobic with enforced shade in the form of cemented in umbrellas so if you like to get the sun it's almost impossible. The hotel is not on the beach like the photos show (well not a usable beach) but there is a nice beach 500 meters away which is €12 euros for 2 sun beds all day and this would be my recommendation if you don't want someone sitting on top of you. I like an array of food and can eat at Michelin star restaurants and McDonald's alike so the one thing I will say about this hotel is that the food is very nice and there is plenty to choose from.
The staff were friendly enough but for me, being in my early 30s I would not stay here again. It was full of much older people, to the extent that they Had a mobility scooter charging area in the reception area.
Disappointed with what could be an amazing hotel in a great location!

10/10

Exceptional

27 Jun 2016

Jay

EXCELLENT......APART FROM ONE MISERABLE RECEPTION!

Almost walked out after 5 minutes of being there as the Receptionist who i checked in with was so rude but as they say that one bad apple should not spoil the whole bunch. Rest of the stay was just excellent and really could not fault any one else or any aspect of this Holiday.
It was my Birthday whilst we were there and as a surprise had a bottle of champagne and fresh fruit delivered to my room and the waiters even sang \"Happy Birthday\" Totally unexpected but greatfully enjoyed

10/10

Exceptional

21 Jun 2016

Keith

San Antonio

The hotel was very good. The hotel was booked on all inclusive basis but when arrived was told that room safe and drinks not included. On the day of departure requested the room until later but advised not possible. It appears other people got a room
Not sure what the problem was. The food was superb as was the facilities of the hotel.

Family

10/10

Exceptional

15 Jun 2016

Verified traveler

great hotel

i have stayed in san antonio many times its near the beach in quite area food is excellant most of the staff are friendly some could do with lesson in manners but sure you get that in all walks of life hope to be back again real soon

Partner

4/10

Poor

10 Jun 2016

deborah

Very disappointing - not a 4star

Having had this hotel recommended to me I decided to stay. I had previously stayed in Los Jameous Playa and the Fariones hotel and they are much nicer. The food in hotel was not 4star quality. We were sticking to the carpet in the dining room. Overall very dated. We witnessed lots of complaints. This hotel does not deserve 4star rating. If you are looking for all inclusive I would recommend Los Jameous Playa their food is amazing, If you are looking for location then the Fariones Hotel is great.

Partner

8/10

Excellent

08 Mar 2016

Mary B.

Mary B

Most helpful reception staff and all others particulary the Lithunian girl in the bar [can't remember her name]

Shows excellent

Rooms a little dated

Partner

8/10

Excellent

07 Feb 2016

Charles H.

Good time

First time to stay in this hotel only 10 minutes from the airport it's close to shops restaurants,though if you booked half board like we did you probably won't need to go there,hope to return .

Partner

10/10

Exceptional

28 Oct 2015

Gary T

Great location, nice hotel, helpful friendly staff

I was travelling solo for 5 nights and had a 2nd floor double room with a sea & pool view from the balcony. The reception staff were very welcoming and nothing was too much trouble whenever you spoke to them (a real credit to the hotel). I was half board so had breakfast & dinner in the buffet restaurant included. There was a lot of choice, with specials such as Chinese or Indian each night - it was generally very good. Evening entertainment started at 8pm with a duo singing, with a show at 10pm (tribute acts, dancers) for an hour - the bar/lounge was always full. When I went in October there was a mix of ages, but skewed to the older age groups, but everyone seemed to get on well. No one cared I was on my own and I noticed several other solo travellers were staying there. I spent a couple of days by one of the pools, there were plenty of sunbeds and a pool side bar for drinks & snacks. The hotel is in a great location 10-15 mins from the airport and right on the beach front. It's at the end of \"The Strip\" with a selection of bars and places to eat close by and a better selection if you keep walking along the seafront, which was well lit and felt safe even late at night. Whilst the hotel entertainment was okay I enjoyed the bars along the strip more, and chose from plenty with live music which suited me. I had a couple of minor issues with the room, but reception sorted them without fuss. On the whole this was a great choice and I would definitely stay here again.

10/10

Exceptional

22 Oct 2015

Verified traveler

LOVE THIS HOTEL. WOULD RECOMEND IT.
ONLY NEGATIVE WAS THAT THE STANDARD OF THE EVENING MEAL HAS DECLINED OVER THE YEARS.

Partner

8/10

Excellent

27 Sep 2015

Verified traveler

Relax, Relax, relax.....

Spent a wonderful relaxing week at Vik San Antonio.
The Hotel is ideally situated at the beginning (or end depending on how you look at it) of the strip so away from the hustle and bustle, but easy walking distance, and is in close proximity to the airport (20mins roughly, but not bothered by sound of planes) so taxi fares aren't too high, roughly €15 - €20.
My mum loved the evening entertainment every night.
The real plus point is that the hotel sits right on the beach.
Overall great Holiday would highly recommend.

6/10

Pleasant

23 Sep 2015

Veronica

holiday

Feel that the hotel good do with a bit of a freshen up. We have stayed here alot of times over the last 12 years, brought family here and had great times, but the hotel could do with a lift, not a 4 star when it comes to the pool side or the rooms.

Partner

8/10

Excellent

25 Aug 2015

Verified traveler

Nice stay

Nice hotel, excellent facilities but rooms could be improved. Staff is great, really professional. Would go again

8/10

Excellent

13 Jul 2015

dan

Good hotel in fantastic location on beach front.

Good hotel but now dated and needs upgrade. Staff were fantastic and food good.

Don't expect Worldclass gym....it's very poor however both pools are excellent

8/10

Excellent

13 Jul 2015

Verified traveler

Three nights in family room with 2 adults and 2 kids. Room just big enough.

Family

10/10

Exceptional

06 Jul 2015

micky music

Back again

Loads of time for this hotel
Good for food and entertainment
Two pools plus kiddy pool
Bus stops outside
Taxi rank across road
Taxi to airport 12 euros
What more could you want.

6/10

Pleasant

02 Jul 2015

Annette

I only stayed got one night and I found the staff a little unfriendly especially in the restaurant . The hotel decor was clean but old fashioned. Good was lovely with a wide selection.

6/10

Pleasant

19 Jun 2015

Mark

Ok for the money

A bit of a dated facility.
More hidden charges than I expected in room safe has to be hired, the fridge (not mini bar) has to hired, kettle and crockery has to be hired. I'll assume with these additional charges the hotel experiences a lot of theft or damage from patrons?

8/10

Excellent

08 Jun 2015

Susan

Always wanted to stay here !

Great Hotel. Really pleased with our view of the sea from our room , we had a side view of the sea, low floor, but great.
Food really good but as a youngish married couple in our early 50's we felt having the fulll board restricted us from going out at night as we usually would have done in Lanzerotte, as it was easier just to stay and enjoy the entertainment.
If I had been there with my Mother who just likes to relax, I would have no hesitation to going Full Board again.
At dinner/ Lunch we thought the wine prices were very affordable with specials on every night.

10/10

Exceptional

28 Apr 2015

SUE

HOTEL NICELY SITUATED

LOVELY HOTEL ONLY PROBLEM COULD NOT GET WIFI ALL THE TIME ,APART FROM THAT VERY GOOD WITHIN WALKING DISTANCE TO ALL AMENITIES

8/10

Excellent

28 Mar 2015

snr foca

great hotel at the end of the strip!

Probably the best heated seawater pool in P-D-Carmen.

Breakfast choices and quality great.

Staff cheerful and helpful.

Evening entertainment varied and well attended.

Partner

8/10

Excellent

27 Feb 2015

superkate

nice hotel

nice hotel this was our second stay in this hotel great location all inclusive is the way to go,all staff very nice and helpful great entertainment nightly beds could be up graded for more comfort would go back...

Partner

8/10

Excellent

01 Dec 2014

'Topher

Great if you're old

We were about 35 years younger than the average punter here.

Nice location on the beach, near a very tacky run of shops and restaurants. Was quiet, plenty of activities there if you wanted to partake. Good food, terrible wine list.

Partner

10/10

Exceptional

19 Nov 2014

Surprise trip

Surprise trip

This was a surprise 40 th birthday for my wife and it was perfect.
Staff left champagne and a fruit hamper in the room with complement s of the hotel
Lovely staff and very friendly

Partner

10/10

Exceptional

16 Nov 2014

Tim

Excellent hotel on the beach, (literally)

This was the 8th time we stayed at the San Antonio, this time with the in-laws and mum-in-law can be very picky especially with regard to cleanliness. She couldn't find anything and remarked on how friendly and helpful the staff are.
My better half and I will be staying again, probably with the in-laws (not yet sure if that's a good or a bad thing!).

6/10

Pleasant

09 Nov 2014

safado

Nice quiet hotel at the end of the strip.

A large hotel at the end of the strip of bars and restaurants in Playa del Carmen. This hotel was mainly frequented by the over 55's. Rooms were a little tired in terms of decor, but nevertheless were comfortable and quiet. Food was average, with large buffet style for breakfast and dinner. Plenty of choice but I found the quality pretty poor, so preferred to have dinner outside of the hotel.

Partner

8/10

Excellent

15 Sep 2014

Mark

Nice Hotel, close to beach, shops and restaurants.

I only stayed here for one week, but will probably be returning later this year.
I usually stay in a different hotel further down the front but from now on I'll probably be staying here. Not an outstanding hotel but extremely good value for money.
All facilities were in good working order and all kept very clean.

6/10

Pleasant

15 Aug 2014

Em

Okay hotel stuck in the past.

The hotel is clean, is close to the airport, and easy to find. It is right on the beach front and has two adult pools and one child's pool, tennis courts and well kept gardens but I wouldn't stay there again.

Upon arrival we were not welcomed but told to fill in a form for our room and then leave the luggage for the staff to take. She didn't say where to leave them so we took them to our rooms. I'm sorry but I'm not just going to leave my luggage in the middle of the lobby.
We were given key cards to our 'sea view'. Perhaps 20 years ago it was a sea view but today it's blocked by Palm trees and buildings.
There was no information about anything and when we went down to ask about breakfast was rudely told it was on the back of the key card. It's a good job I have good eyesight and can read the tiny print. Also you have to pay to have the minibar switched on... And then extra for anything inside.
Rooms were kept clean but cleaners would be in there as early as 8:30 ... I'd advise anyone to put their 'do not disturb' signs on the door.
Breakfast had a good selection of food but again the staff were rude, unhelpful and just wanted you out so they could clear up. Even though they serve breakfast until 10:30, they start clearing away the food as early as 10.
The pool was clean and regularly tested but the bar staff were rude. And reserve your sun bed at 8am with your towel if you want one.

Overall it was okay but I would not go there again and it's not 4*