Name: Novotel Bali Nusa Dua Hotel and Residence
Address: Jalan Pantai Mengiat, ITDC Complex Nusa Dua, Bali, 80363, ID

6/10

Pleasant

14 Jul 2026

Rebecca

The Novotel was not bad but you can see it’s getting a bit tired the bathrooms need an upgrade. The food service at the restaurant was very slow, we had to wait 45 minutes for our children’s meals to arrive and then when they did they were cold. We booked a 2 bedroom apartment for 6 people and were told when we arrived we would have to pay $50 a night for a trundle bed for one of our children. Overall it’s ok but there are tons of resorts so you can probably do better for the amount we paid.

Family_with_children

6/10

Pleasant

13 Jul 2026

Shelley

Room not ready at check in. We were hassled by 3 seperate staff members within an hour of arriving about attending their 90 minute session for a 1.1M rupiah gift (timeshare scam) and they would not take no for an answer. The food was terrible (but expensive). Two of the three times we ate at the hotel the food was raw/undercooked enough to make us sick if we ate it, the other time was just gross.
The \"kitchenette\" had no oven or microwave and only 3 sets of cutlery (our room could sleep 6). There were no bowls or sharp knives. I had to cut a mango with a butter knife. The salad vegetables we put in the drawers of the fridge froze them solid, with frost on them!
The bedroom and bathroom doors were all so noisy to open that it was impossible to enter or leave without waking anyone else in the room. All the lights are low in the whole apartment (don't bother trying to do any makeup if you are going somewhere nice as you can't see well enough. Bring your own lotions and things as only 2-in-1 shampoo conditioner, body wash and a tiny \"vanity kit\" are supplied.
The pool was a good size but quite dirty with broken and loose tiles. It was the perfect temperature (cool but not freezing). We found that more than half of the time there were no towels left in the afternoons, so take your back to your room and reuse them if you can. They were very stained and gross though.
The kids club was young children with very basic activites. They mostly seemed to be watching tv so we did not use it

Family_with_children

6/10

Pleasant

13 Jul 2026

Shelley

Room not ready at check in. We were hassled by 3 seperate staff members within an hour of arriving about attending their 90 minute session for a 1.1M rupiah gift (timeshare scam) and they would not take no for an answer. The food was terrible (but expensive). Two of the three times we ate at the hotel the food was raw/undercooked enough to make us sick if we ate it, the other time was just gross.
The \"kitchenette\" had no oven or microwave and only 3 sets of cutlery (our room could sleep 6). There were no bowls or sharp knives. I had to cut a mango with a butter knife. The salad vegetables we put in the drawers of the fridge froze them solid, with frost on them!
The bedroom and bathroom doors were all so noisy to open that it was impossible to enter or leave without waking anyone else in the room. All the lights are low in the whole apartment (don't bother trying to do any makeup if you are going somewhere nice as you can't see well enough. Bring your own lotions and things as only 2-in-1 shampoo conditioner, body wash and a tiny \"vanity kit\" are supplied.
The pool was a good size but quite dirty with broken and loose tiles. It was the perfect temperature (cool but not freezing). We found that more than half of the time there were no towels left in the afternoons, so take your back to your room and reuse them if you can. They were very stained and gross though.
The kids club was young children with very basic activites. They mostly seemed to be watching tv so we did not use it

Family_with_children

10/10

Exceptional

05 Jul 2026

Lynn

We were impressed with the Novotel. We had a hotel room which was perfect. I booked a pool view with balcony. The room was clean, reasonable size and had a good balcony with a little squirrel visitor. The staff, well they were always attentive and every person kind, thoughtful, helpful and always smiling. The Balinese are just the most wonderful people. Food was okay but well priced, and we loved the happy hour cocktails. Perfect place to relax and take it easy. Might not be as upmarket as other places but still we thought it was great value. Thanks to all staff. The beach transport was every 15 minutes and easy to use. Loved being able to go to the white sandy beach with lounges, a place to eat too. Consider it was good value for money

Family_with_children

8/10

Excellent

03 Jul 2026

Muhammet

There was a mosquito problem in room.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Parviz

Good location

Family_with_children

10/10

Exceptional

23 May 2026

Helena

Beautiful grounds, friendly staff. Had the one bedroom suite and loved it, very spacious

Partner

10/10

Exceptional

12 May 2026

Mandy

Breakfast was the best, so much variety.
We were upgraded to one bedroom suite, these rooms are spacious and have everything you need.
Staff are very welcoming. Would highly recommend for families if wanting a quiet area to stay.
We were a family of 10 with three rooms.

Family_with_children

10/10

Exceptional

07 May 2026

Mandy

Breakfast is fantastic, rooms are huge and clean

Family_with_children

10/10

Exceptional

23 Apr 2026

Eszter

Nusa Dua is very chilled area, some people say boring, we loved how safe and peaceful it was. Novotel is an older style hotel, heavy Balinese furniture, dark colors. Everything is clean, beautiful gardens but it is an old hotel.
I loved the huge pool, surrounded by the apartments/hotel rooms. It is a big hotel however you can let your kids wonder as you know they are safe.
The food is nice, massage is perfect. The flora and fauna are just beautiful.
The people are always smiling; nothing is too much.
No USB charger points and just their local power outlets, but you can get adapters for free from the reception.
The money exchange within the hotel was the best we saw.
At the back gate (yes, there is two entrances) there are some minimarts and cheap massage places. No restaurants though.
The beach club for us was a bit boring, nothing is really there, but an easy 5 minutes' walk or shuttle bus

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Prashant

Staff and other team are excellent and extremely helpful for everything but only thing didn’t work with our expectations is the room size they show on booking page is incorrect as we have chosen delux for 2 adults and 2 kids but it only had 2 single beds. The beds are definitely not good enough to accommodate 2+2 in one room.

Family_with_children

10/10

Exceptional

01 Apr 2026

Karen

.

Friends

4/10

Poor

26 Mar 2026

Nathan Cory

From night 1 we had issues with the air con in our room. The staff came to fix it and they made a temporary fix with the air con having iced up and needed re-gassing.
By the 4th night the air con had the same fault. The staff again came to fix it at 7pm but said it would need an hour to defrost. By 10pm no one had returned and the air con still wasn’t working correctly

6/10

Pleasant

23 Mar 2026

Sara

Beautiful resort grounds. Staff are very helpful. Breakfast bar had really good food. Lunch was just ok. Nearby Japanese restaurant is delicious and within walking distance. Beach club was nice although the water is too rough for small kids. Lots of waves making it difficult for little ones to swim. Great beach amenities. They also allowed us to stay at the resort after checkout to enjoy the amenities and gym showers before our late flights. They stored our luggage for us during this time. The rooms have been well used and could use some refreshing but overall was a nice place.

Family_with_children

10/10

Exceptional

09 Jan 2026

George

Great Resort in Nusa Dua.
Staff very friendly and helpful.
Stayed 8 nights with wife and 3 kids aged 14 12 and 8 in the 3 bedroom 3 bathropm auitw with private pool. Amazing room, abosulutelu huge.
The only downside of the resort is the lack of variety in restaurants (only 1) or the menu at the restaurant not changing to create variety.

Leisure Family

10/10

Exceptional

01 Jan 2026

Kamran

Had a great stay! The room was very clean, the staff were friendly and helpful, and the amenities made the stay comfortable. Very good for families. Everything was well maintained, and I would definitely stay here again. Thank you!

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

Dino

Positives: The facilities were good and the staff were excellent, particularly the breakfast staff.
Negatives: The toilet plumbing and mould smell in our room was terrible from the moment we arrived. The hotel technicians attempted to resolve the issues, however, they were only masking the underlying problems. This made our stay in the room unbearable.
It would have been nice to have better/more plant-based options for lunch and dinner, to avoid eating elsewhere.
Overall, I'm not sure if I would return to this hotel, unless the standard improved.

Leisure Family_with_children

10/10

Exceptional

08 Nov 2025

Troy

Breakfast great room amazing

Friends_and_family Family

8/10

Excellent

08 Nov 2025

Claudia

Nice staff

Partner

10/10

Exceptional

28 Oct 2025

Emma

Such a wonderful place to stay! From arrival all the staff were so incredibly lovely and helpful especially with our three kids age 5 and under. Room was very big and spacious and always immaculate, the cleaning crew did such a wonderful job and left a beautiful set up for my birthday it was truly special! Plus a beautiful slice of cake delivered on my birthday. Kids club was fantastic all the kids loved it! Food at buffet was great and ranged changed daily, pool was fantastic and always seats to sit on! Great location to, super close to other food and markets and out the back entrance great massages and circle k. Amazing place to stay!

Leisure Family

10/10

Exceptional

17 Oct 2025

Robert

It had a very relaxed friendly atmosphere.

Leisure Family_with_children

8/10

Excellent

27 Sep 2025

Venice

We got the room with pool and it is on the ground floor, lots of ants attracted to the fruits or sugar packet for coffee. The shower is not easy to adjust and water splashes every where. It is very large space and the pool area is nice. Hotel room need to be updated but otherwise ok.

Leisure Family_with_children

10/10

Exceptional

05 Sep 2025

Andrew

Great

6/10

Pleasant

22 Aug 2025

SAGUN

The house keeping service was too slow

Leisure Family_with_children

8/10

Excellent

10 Aug 2025

Verified traveler

Nice place to enjoy with family.

Leisure Family

10/10

Exceptional

05 Aug 2025

Sameera

The outdoor areas and pool. Lovely local shops a Ned friendly vs staff

Leisure Family

8/10

Excellent

05 Aug 2025

Jonathan

We stayed in a suite with kids aged 15&13. Kids slept on a sofa, not sofa bed. Luckily we asked for an extra bed and this was granted at no extra price. Beds were comfortable and rooms were cleaned daily. The bathroom composition was not ideal. The shower head was positioned very low. There was mould around the edges of the windows.
The breakfast choice was extensive. The western breakfasts were not the best but the Indonesian options were great.
The staff was excellent. Attentive to everything and going out of their way to assist. Shuttle service for the beach and for the Bali Central were convenient and regular.

Leisure Family

10/10

Exceptional

04 Aug 2025

Glen

Lovely resort 👌

Novatel was lovely, clean rooms and spacious. Pool was great for the kids as it had a volleyball net and basketball ring. A short distance down the road had shops, pharmacy and good restaurants that were affordable. The kids club was great and beautiful staff who looked after the kids.

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Kirsten

The staff were approachable, friendly and professional. Our short stay was a pleasure.

Leisure Family

6/10

Pleasant

02 Aug 2025

Ângelo

old property, need to be updated, not much area around the pool

Leisure Family_with_children

10/10

Exceptional

23 Jul 2025

Verified traveler

Amazing

Amazing stay in an apartment. Only downside was bad design of bath tub. Hard to get in and out of bath. Water went everywhere and on the floor whoch made it slippery despite shower curtain being there. Not for children, less abled or disabled. Amazing breakfast spread.

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Liam

Great atmosphere, staff were amazing
relaxing area

Leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Christopher

Great hotel for family with amazing breakfast buffet. Spacious room with daily housekeeping. Friendly staff and delicious bakery and coffee from pause cafe. Photo session was a great addition to our stay, keepsake of memories.
The only thing lacking is a direct access to the hotel beach club.

Leisure Family

10/10

Exceptional

30 Jun 2025

Meagan Lesley

Clean. Easy walking to restaurants. Lovely staff. Great pools. Regular free transport to beach. Close to a Bali Collection.

10/10

Exceptional

27 Jun 2025

Harlan

Especially liked the large pool. Good towel service. Wide variety of food for breakfast..

Leisure Family_with_children

10/10

Exceptional

07 Jun 2025

Taylah Renee

Staff were so lovely and couldn’t have helped more. Wasn’t a fan of the bath/shower as it was a bit hard to get in and out of and an old shower head.

Leisure Family

4/10

Poor

31 May 2025

Wilton

The staff were nice but the hotel itself could do with a bit of a renovation. I had the 2bed private villa with the private pool. The bathrooms and amenities were old and outdated. Bathrooms not very clean and plumbing had some odors. When you're paying close to 6M IDR per night you'd expect alot more for the price paid.

Leisure Family_with_children

10/10

Exceptional

27 May 2025

Holly

Love

10/10

Exceptional

27 May 2025

Holly

Loved our stay

10/10

Exceptional

27 May 2025

Nikki

Loved the hotel! For the value for money I couldn’t fault it. We needed 3 bedrooms and I wanted our own pool in a resort. It is an older style hotel but that was part of the charnWe stayed in a 3 bedroom apartment with a private swimming pool and it was HUGE!!
The resort pool was fabulous. Nice and big and lots of nooks and crannies to keep the kids entertained. No pool slides which tbh I enjoyed as it made the pool nice and relaxing and probably more quiet than other resorts might have been.
Buffet breakfasts were amazing, the lunch at the pool & room service were great and big variety.
The spa was incredible - do the 2.5 hour Spa Sampler - you won’t be disappointed.
The staff were so responsive - whether it was a phone call or WhatsApp any issues or questions were addressed immediately
The hotel grounds are lush and lovely
The kids club had great activities and my kids picked and chose what they did but they loved going and made some great friends at kids club - my kids ages 5 & 7.
My 2.5 yo also loved it but had to be accompanied with an adult/our nanny.
The beach was a 2 minute shuttle ride to the beach club - the beach was fabulous and the 30 min massage I got at the beach was incredible too.
The location of the hotel was great - a 5 min free shuttle to the Bali Collection (or a $5 Gojak if that was full or time didn’t suit) or a 5-10 minute walk along the road to some restaurants etc.

Dinners : Nusa (incredible Italian and great for kids) & Acala Bar & Grill

Leisure Family_with_children

10/10

Exceptional

20 May 2025

Verified traveler

Novotel will cocoon you, find your inner butterfly

Just landed after a 14 hour flight to Singapore then another 3 hours to Bali. Ideal location to recover from jet lag. The hotel wants to keep you cocooned in their environment. Nusa Dua is an enclosed environment with at least 6 up market hotels controlling the beach front and local area. I asked for a map of the local area, not available, but if you walk out the rear entrance you are immediatly in real Bali, hustle and bustle, a large choice of restaurants and blue bird cabs waiting to pick you up. Get out and explore. would also recommend GWK cultural park (n.b. there aren't any taxi ranks to get back, ask your taxi to wait, visiting time 1-2hours) and a walk along the beach (turn right when facing the sea) leads to a hindu temple on the cliff top.

Partner

10/10

Exceptional

09 May 2025

Satish

The property was kids friendly, had all the amenities and was very relaxing to spend the vacation.

Leisure Family_with_children

10/10

Exceptional

17 Apr 2025

dominick

Between this resort and the Novotel in Benoa we preferred the more intimate Benoa. However nusa doa is very convenient for the beaches shopping and just bring able to note conveniently travel to other areas of the island quickly. Both are goodn in their own way, we recommend staying at both

Leisure Family_with_children

10/10

Exceptional

09 Apr 2025

Hannah

Loved our stay here, rooms are a little dated, tv very small and terrible picture. Other than this can't fault it, we had the best time here.

Leisure Family

10/10

Exceptional

19 Mar 2025

Vincent

Loved the staff, and the fact it’s next to the Bali National Gold Club where we played golf. Rooms were large and luxurious and clean.

Leisure Friends

10/10

Exceptional

21 Feb 2025

Kathleen

Lovely grounds & rooms with excellent service

10/10

Exceptional

26 Jan 2025

Jordanco

Good

10/10

Exceptional

14 Jan 2025

Julie

We had a two bedroom room with a private pool. Room was very spacious with a little kitchenette, which was useful for light lunches. We had breakfast included which had loads of options to choose from.

Within walking distance were a lot of different restaurants for dinner. About a 10min walk is Bali Collection which had a range of shops and restaurants as well.

To get to the beach, a shuttle runs every 5 mins. Quite a few sun lounges and a lovely beach. Drinking water is a little pricey, compared to supermarket prices, so be sure to bring enough with you.

A great hotel with very friendly staff. We had a wonderful holiday and would go back.

Leisure Family

10/10

Exceptional

31 Dec 2024

Samantha

Thank you we had a wonderful time.

Leisure Family

8/10

Excellent

03 Dec 2024

Carolyn

Our room wasn’t as good as previously, room was dark and positioned in the back of the property despite booking it in January (10 months ago ) staff were brilliant and very kind

Friends_and_family Family

10/10

Exceptional

08 Nov 2024

Faadhil

Fantastic stay with the fam

Leisure Family_with_children

10/10

Exceptional

20 Oct 2024

Russell

Lovely resort, friendly staff, beautiful swimming pool. Thank you.

Leisure Friends

8/10

Excellent

10 Oct 2024

Jane

We had pool view room which carries a bit of noise, but didn’t worry us. The grounds are beautiful, pool is great and deck chairs fill up early. Bottom level pool is quite a big step to get in it if.
room is very dated and smells at times (musty type sewer smell). Serviced every day which is great for fresh towels and more needed toilet paper!
Staff are absolutely beautiful, pool side service especially, we loved Yuda & Yuka who were so cheerful and thoughtful & great to chat to.
Food was ok at restaurant, Pause cafe was better.
Good walking access from rear of hotel to convenient stores, laundry service, cheaper massage/spa’s. Walking distance from front of hotel to other restaurants and street markets. Staff easily arrange taxis if needed.
The Accor membership if worth buying for food/drink discounts, we had family of 4, so $150AUD outlay is worth it
The beach club is a bit disappointing, toilets, not very nice. The beach itself had a bit of rubbish washed up but overall a nice, day. very strong current to swim in. Free shuttle back-and-forth was great and went every 15 minutes.

Leisure Family

8/10

Excellent

08 Oct 2024

Robert

Missing bits in our room.

We had no clean water dispenser in our room where as my son did in his room. Cooking facilities in room but to toast bread we would have had to hire a toaster. Other than the above holiday was very good. Thanks.

Friends_and_family Family

10/10

Exceptional

28 Sep 2024

Jarrod

N/a

10/10

Exceptional

06 Sep 2024

Jennifer

Overall experience with my family was great and can not wait to go back for tge next holiday. We appreciate the great smile of the staff and willingness to assist us during our stay. The Square restaurant is an \"okay\" for overnight stay breakfast buffet. The served food was below my expectations compare to other Novotel I have been stayed worldwide. Their main serving mostly rice dishes and noodles. We loved our 2 bedroom suite we stayed in as the porch gave us the relaxing afternoon listening to the chirping birth and feeling the cool breeze while having our cup of tea. The In balance spa staff is well accommodating but I hope their hair spa is more restful if client is on a lying or slightly head down for treatment for more relaxing pampering instead of a barber type chair in a salon. Their massage bed with hole was an okay but needs to be sanitized as it's smelled pungent during our massage. It was like a someone sweat stayed on a surface of the head area. The Koi ponds was pretty and nice to sit on a nipa hut while having a slow day relaxing.Appreciated the provided Spring drinking water as our thirst quencher and kept us hydrated. Yeah, the Novotel beach access was the Best part of our stay. We stayed not for the pool experience but for the OCEAN therapy. Thank you!

Business_and_leisure Family_with_children

10/10

Exceptional

01 Sep 2024

Angela

We loved our stay, will defiantly stay again.

Leisure Family

8/10

Excellent

28 Aug 2024

Michael

Service and stuff excellent. Check in and check out quick, friendly, correct. Breakfast excellent. Beach Bar and transport to the beautiful beach excellent. The room large, but overdue for a big refitting of almost everything. Very clean. I would go back for the garden and pool and the excellent staff.

Leisure Family

8/10

Excellent

25 Aug 2024

Melissa

Although the rooms could do with an update it is value for money and in such a handy location. We loved the beach club and the breakfast buffet. The grounds are well maintained and the staff are lovely. It was easy to access other dining options, shopping and taxis. All up very enjoyable stay.

Leisure

8/10

Excellent

20 Aug 2024

Andrew

Very clean landscape nice staff great transportation options to get around Bali.

Leisure Family_with_children

10/10

Exceptional

16 Aug 2024

Eko

The first time at Nusa Dua

First time in this hotel, turns out we have wonderful time and memory in this hotel. Definitely we will be back!
Love the beach and the environment!

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Tracy Christine

Fantastic staff. Spotlessly clean. Good location. Food expensive compared to outside, but good. Only ate two meals there for convenience.

Leisure Family

10/10

Exceptional

25 Jul 2024

Hugh

Everything exceeded expectations. Thank you.

Leisure Family_with_children

6/10

Pleasant

14 Jul 2024

Xi Wen Jacqueline

5 min walk to the Bali National Golf Club, and easy 30 sec to 5 min to good local food. However the rooms seem very dated, and everything feels old.

Leisure Self

10/10

Exceptional

10 Jul 2024

omar

A wonderful family friendly resort, with great facilities and staff

Leisure Family_with_children

8/10

Excellent

27 Jun 2024

Meagan

Loved the staff and grounds. We had a 1 bedroom suite which was very spacious. Only complaint is the kitchen needs to be stocked better and the bathroom was really past it used by date. The grounds and pool was great. Room kept very clean by excellent housekeeping staff. Meal we had in dining room was not the best and cold we ate out after that. 21percent added on to meals and drinks makes it pricey to.eat and drink at hotel. All in all will definitely stay there again. Lovely friendly staff couldn’t ask for better.

Leisure Partner

10/10

Exceptional

03 Jun 2024

Andrew George Edward

Great staff, great hotel, would highly recommend.
The pool area is beautiful and always being looked after by the staff. Also everyone that I passed that worked there smiled and said hello, I’d definitely come back here no hesitation it’s just the 17 hour trip from London but that’s not the hotels fault.

Leisure

10/10

Exceptional

30 May 2024

Marie

Na

Business

10/10

Exceptional

29 May 2024

Nishchay

All things were good.

Family_with_children

8/10

Excellent

22 May 2024

Jason

Nice resort with huge rooms. The resort could use an update to the rooms and furnishings. Very relaxed stay.

Leisure Family

2/10

Poor

24 Apr 2024

Allan

This is the type of hotel for fat slobs that want to sit around a pool. I could do that at home. Everything is expensive and you would have no idea you were even in Bali if it were not for the signs. Even the coconuts there are wrapped in plastic.

Leisure Family

8/10

Excellent

09 Apr 2024

Abi

The grounds of this hotel are amazing, very lush and tropical. The shuttle bus to the private beach is great, we felt very safe and looked after. We are a family of 5 and the 2 bed 2 bath room was perfect!
The staff were so welcoming and helpful.
We found the bathroom in our bedroom tired but still tidy enough.
Overall a great stay for our first time in Nusa dua

Leisure Family_with_children

10/10

Exceptional

08 Apr 2024

Elizabeth

The hotel and staff were great, although the hotel is getting a little old and dated - may need some paint soon.

Tiled floor in the dinning and bar area are NOT Non-Slip and when wet are dangerous.

solid 8/10.

Leisure Friends

10/10

Exceptional

07 Apr 2024

Aarthi

The staff and service was exceptional, they tried their best to accomodate our needs. The location in Nusa dua and the beach closeby is amazing. Shuttle buses or a short walk to the mall Bali collections was quite convenient

Leisure Family_with_children

6/10

Pleasant

06 Apr 2024

Prasad

Huge property but not well-maintained.
1) no USB charging ports only two ports in the two-room suite got one multi plug charger (from hotel on refundable deposit fee) then used our plug to charge phones. Huge issue if you have multiple phones and other devices like smart watches too.
2)The kids club was just for namesake half the toys were broken, there was foosball table that didn’t work n few ride along cars n other stuff. 3)The breakfast buffet was okay had western local n the Indian (not the same as Indian) tasted like it was going thru a budget cut. Three restaurants but all had almost same menu.
4)Had booked the hotel as it had a pool with the room but it was a rather small splash pool and it wasn't even clean, leaves kept falling off the roof n cobwebs on the statue pouring water into it.
5)They said it was a functional kitchen but no microwave if you want to rent one they’re happy to for a price.
All in all book elsewhere if you want value for money spent 5star just for name.

Leisure Family

8/10

Excellent

06 Apr 2024

David John

Great family stay

Leisure Family

8/10

Excellent

04 Apr 2024

Timothy

Stayed at Novotel Nusa Dua 26 March to April 2024

The hotel overall was very clean with lovely grounds and friendly staff, quiet with a shuttle bus to Bali collection shopping and there beach bar.
The room we stayed in was a king bedroom that had a small kitchen area and very spacious living room.
The bathroom was in need of updating as it had the shower over the bath. The water would go al over the sides of the bath and onto the floor. The room was cleaned every day so not an issue as long as you don’t mind the mess at the time of showering. The food in the restaurant was of good quality, as were the drinks.
We really enjoyed our stay.

Leisure Family

10/10

Exceptional

26 Mar 2024

Paul Patrick

We found the Staff at the Novotel excellent. From check in to check out eveyone was friendly and helpful. We spent most of our days around the pool and the Gourmet Square staff made our holiday even more special. One employer that stood out to us and carried us on a pedestal was Jayaa. He catered to our every need and gave us service on behalf of Novotel.

Leisure Family

10/10

Exceptional

22 Mar 2024

Amanda

Amazing staff, short walk to food, spa and street shopping. Lovely area! Will definitely be coming back!!

Leisure Family

10/10

Exceptional

19 Mar 2024

Verified traveler

It's our 1st time and 4nights stay, relaxing, eco friendly and comfortable stay. Aside from being uncomfortable staying in the buffet breakfast, with no enough cooling system, which is understandable because the restaurant is an open space. Shuttle service to the beach and going around to the market area is a plus for a convenient stay.

Planning to go back to Bali in the future, I'll make sure to put novotel in the top list of where to stay.

Friends_and_family Family

8/10

Excellent

13 Mar 2024

Terry

Our favourite thing about this property was the toddler pool our 2 yr old would spend hours in there playing. The beach was great but not safe for swimming directly in front of the beach club and would have been a 300m walk to the swimming area. I’m not sure if this is always or just the weather when we were there but something I hadn’t considered. The rooms were large but a little dated. I will forever not understand why hotels have clear glass doors on toilets and showers. Great location to walk to shops and Bali collection. There were also many restaurants outside of the resort that were easy to access. The property itself is well maintained. For the price compared to other options in Nusa Dua we were happy with our stay.

Leisure Family_with_children

8/10

Excellent

25 Feb 2024

Carol

We weren’t able to have a hot shower even though the engineer came to fix it.
Staff were very helpful and I enjoyed the stretch yoga and water aerobics in the mornings.

8/10

Excellent

30 Jan 2024

Waseem

Staff and members are really nice

8/10

Excellent

24 Jan 2024

Andrew David

The Novotel is a relaxing place to stay, greet breakfasts, good staff and good facilities. It is close to some streets with options.

Business_and_leisure Family

6/10

Pleasant

02 Jan 2024

Vishal

Location is good and majority staff are good and friendly. The pool is really good and the beach was also great. Buffet breakfast is good as there was something new everyday. Check in was from 2pm and our room was not ready even though we arrived around 11pm. Seems like to there is a massive sewage system issue as all the area around the toilets stinks. Drinks are usually warm as the fridges don’t seem to be working well.

Leisure Family_with_children

10/10

Exceptional

30 Nov 2023

Alex

A one stop shop for a peaceful and quiet holiday that one would expect from a five star hotel.

Did not like why there was no ceiling fan in rooms?

10/10

Exceptional

18 Oct 2023

Lawrence

Room

Leisure Family

8/10

Excellent

12 Oct 2023

chris

Would recommend as the complex is very safe and rooms are clean and well catered apart from tea & coffee facilities... this you will need to purchase to have in your room. There was a diplomatic conference in our resort on the last few days of our stay and we felt standards slipped for the guests because all focus was shifted and amenities were limited. All in all a very pleasant stay.

Leisure Friends

10/10

Exceptional

07 Oct 2023

Jonathan

Great place to stay with a family.

Leisure Family

10/10

Exceptional

29 Sep 2023

Leeanne M

Great

Leisure Family

10/10

Exceptional

25 Sep 2023

Khawaja umer

Excellent hotel with great private beach

Leisure Family_with_children

10/10

Exceptional

17 Sep 2023

Nicholas

All round good family hotel

Leisure Partner

10/10

Exceptional

19 Aug 2023

Mark

Around the pool could do with some attention

Leisure Family

10/10

Exceptional

11 Aug 2023

Juan

perfect

Business_and_leisure Family_with_children

10/10

Exceptional

08 Aug 2023

Nick

We stayed for two weeks (family with two teenagers) and the rooms were plenty comfortable. We enjoyed our time and would definitely recommend staying here.

Leisure Family

10/10

Exceptional

10 Jul 2023

Lukas

Beautiful resort! Amazing facilities! Extremely friendly and helpful staff! I’ll definitely stay there again.

Leisure Family_with_children

10/10

Exceptional

01 Jul 2023

Amarsingh Nandlal

Good staff and special thanks to Mr. AWAN for all the help.

Leisure Family_with_children

4/10

Poor

30 Jun 2023

Dorin Sharmila

It was close to the shops & restaurants.
Towels were old & had marks on them. There wasnt any enough tissues or toilet papers in the bathrooms. Complimentary photograph was offered by the hotel which the photographer was hesitant to provide & did not provide. Will not use Novotel Nusa Dua again. Thabk you but no yhank you.

Leisure Family

6/10

Pleasant

28 Apr 2023

Van Phuc

Service and hotel not deserved for a 5star resort.

Leisure Family_with_children

8/10

Excellent

22 Apr 2023

Marko

Fantastic stay at this resort. We stayed in a 2 bedroom apartment with our 3 children aged 13, 11 and 9. The room was huge and spacious, but a little dark. Beautiful, well maintained gardens. The pool is large, well maintained and clean. The kids loved the volleyball and basketball set ups in the pool.
Lots of nearby restaurants within walking distance to resort, and free shuttle bus services to the beach club and Bali collection shopping area. Our only negative was that breakfast was a bit too repetitive each day. It would have been nice to have a larger variation and selection available, especially in the breakfast cereal/muesli area which was limited.
Overall we would definitely stay again if we return. Affordable, spacious accommodation in a quiet, family friendly location.