Name: Grand Hyatt Bali
Address: Kawasan Wisata Nusa Dua BTDC, Bali, 80363, ID

Grand Hyatt Bali

Bali · Indonesia

Kawasan Wisata Nusa Dua BTDCView location

100 reviews shown

10/10

Exceptional

12 Jul 2026

Jemina

The resort is perfect for families, amazing staff and facilities; I highly recommend it.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Naresh

Amazing staff, great service, beautiful property and memorable stay

Family_with_children

10/10

Exceptional

26 Jun 2026

MD HABIB

The place is fantastic. Very much next to beach . Staffs are very friendly and helpful.
I am a sports fan. Very surprised unable to watch World Cup football. It was totally unexpected for me to not have sports channels. I didn’t face this before in any five star hotel.

Family_with_children

8/10

Excellent

10 Jun 2026

Claudia

We arrived late and was welcomed with fresh beverage
The grounds looked as beautiful at night as it does during the day
The grounds are kept very clean
The room was nice and spacious for 2 adults and 2 kids
We had an ocean view room with a balcony which we loved
The breakfast buffet was great and the pool a lovely. Staff always had a smile on their face. Worth every penny and would definitely go back - tip Bali collection is opposite the lobby, the first day maps took us around the world to get there

Family_with_children

10/10

Exceptional

02 Jun 2026

eleanor

The location is excellent. The staff courteous and very nice.

10/10

Exceptional

22 May 2026

George William

The Grand Hyatt was both incredibly beautiful and quiet & peaceful. Staff were amazing, always happy and helpful, they went above & beyond. Breakfast was so beautiful, to eat surrounded by such incredible beauty, the fish ponds were teaming with fish and water birds, just breathtaking. A big thank you to Niko Pandeani for her excellent guest service, to the house keeping staff who made beautiful towel sculptures for us each day and kept our room spotless. A big thank you to the staff at the Club members pool, who made our holiday so special. We have traveled the world and stayed in many many 5 star resorts, but Grand Hyatt Bali, you take the prize as the best most beautiful and peaceful I have ever stayed. I highly recommend taking the club room, the food for breakfast and in the evening is fabulous and it’s a quieter part of the resort. The beach has stunning aqua blue water that’s clean and white sandy beach. I will be back Grand Hyatt, your resort is already in our hearts forever 🙏

Partner

10/10

Exceptional

18 May 2026

Damion

Great staff, great service...it looked like the Hotel in White Lotus on Hbo!

Friends

10/10

Exceptional

16 May 2026

Hayley

Beautiful luxurious feel. Our first time in Nusa Dua and definitely felt the difference from Kuta/Legian area!

Family_with_children

10/10

Exceptional

09 May 2026

Warren

I love the breakfast, they had 4 restaurant to choose from. They had lots of fruits compare to Hilton Bali. My kids was disappointed about the slide because they didn’t have enough floating device in order for them to slide so I would suggest for guest to bring it because they didn’t have enough. The Japanese restaurant is really good and we ate there twice!! Overall we would go back!!

We also love the sofa on the side, they turn it to bed for us and it was very comfortable.

Family_with_children

10/10

Exceptional

28 Apr 2026

Emma

Amazing holiday
Beautiful food from every restaurant onsite, very helpful and friendly staff especially Nadia in the pool bar all the staff at Salsa Verde and the Water Court

Loved the pools and enjoyed hiring surfboards to use at the beach 50 metres from the hotel and the kids managed to catch a few small waves

Thank you

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Monica

We loved the hotel, the staff was lovely. We want to go back for sure and stay more days.

Family_with_children

2/10

Poor

23 Apr 2026

Brian

OK, never made it here can’t say anything about the resort itself.

We were stuck in a horrible place in Ubud. Decided I’d pay for a 2nd hotel to salvage the last couple nights in Bali. Within a few hours Our plans changed and had to fly out early due to a child in the hospital.

Contacted Expedia where I booked it, they said non-refundable, but they’d work on getting one anyway. My assumption was they would cancel, that was my point in contacting them. The hotel messaged me while I was on a 15 hour flight asking where we were.

I messaged back after landing to explain and they said too late and charged full price for the rooms. They aren’t flexible and there doesn’t seem to be communication between them and Experian.

Partner

8/10

Excellent

22 Apr 2026

Adrian

Restaurant had good service and food

Family_with_children

10/10

Exceptional

20 Apr 2026

alex

They should not charge for the squash courts. No one was using them. You would expect it to be included like other resorts. The kids club isn't as good as other hotels.

Besides the above, everything else was great. Staff were excellent.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Mary

Nothing bad to say. We'd stay there again, hands down.

Partner

10/10

Exceptional

19 Apr 2026

Neil

The property is immaculately maintained, there is an abundance of restaurants on offer and their buffet style breakfast was well serviced by staff. My wife and I had two relaxing days strolling along the beach and pathways as well as relaxing by the pool. The tariff was very affordable and value for money. Expedia's communication with the resort made it an effortless check-in.

10/10

Exceptional

15 Apr 2026

Arben

Everyone was extremely helpful, especially Aryana the housekeeper. He took care of all our needs. The location is amazing

10/10

Exceptional

14 Apr 2026

Kenneth

The breakfast was fantastic.
.

2/10

Poor

10 Apr 2026

Taha

Spoke to Expedia rep before check in, they assured we can check in 2 hours early; however, at the property they point blank declined the Expedia rep’s conversation and said it is inaccurate despite showing screenshots.
Later on, while ordering food inside the pool, they refused and said there is no security deposit for the room; whereas, upon check in the staff never requested one. Then after walking bare feet from the pool to the reception, they said the security deposit can not be done on Apple Card as it will be deducted. Then after further walking bare feet from the reception to the room and back to get cash, the reception refused to take US Dollars and did not offer a currency conversion as it was “Sunday.” The reception staff then instructed us to walk even further barefoot to Bali Collection and get currency exchanged to put the security deposit which once again, they never asked for at the time of check in.
Despite multiple complaints to the hotel management, no apology has been received for this terrible inconvenience.

Partner

10/10

Exceptional

02 Apr 2026

Abhishek

Breakfast was amazing

Partner

10/10

Exceptional

30 Mar 2026

Andrew

Clean room, superb breakfast

Family_with_children

10/10

Exceptional

26 Mar 2026

Lee

Great place for a family with a 7 and 9 year old. Excellent room, club access was great for us. Great beach location

Family_with_children

10/10

Exceptional

24 Mar 2026

Ryo

Superb

10/10

Exceptional

23 Mar 2026

Derek

The space was very nice. The property itself was beautiful and made you feel like you were in Bali. The staff were all great as well. My only complaint would be the rooms are very outdated and could use some love. I got the Pirate themed room and it seemed like it hadn’t been used in a while. The room itself was cool but it smelt like it hadn’t been aired out in a while. It smelt like mold and humidity. Everything else was excellent including the food.

Family_with_children

10/10

Exceptional

22 Mar 2026

Levi

amazing

Family_with_children

10/10

Exceptional

21 Mar 2026

Anula

Yes

Partner

10/10

Exceptional

13 Mar 2026

Kim

We had a wonderful ten nights at Grand Hyatt. We were a party of six. Our rooms overlooked the gardens which are very pretty. Our rooms were comfortable and clean. There are four restaurants to eat at with a new Garden Restaurant due to be opened soon. Every morning breakfast was great with lots of choices. We had dinner a couple of times at he restaurants on site, we also had room service and ordered pizza and burgers when we were at the pool. All went well, a little slow sometimes. The hotel was built in the 1990’s and is aging but they are currently doing upgrades on some rooms. In saying that we had no complaints about our room with its Balinese inspired decoration. The grounds and buildings are looked after well. The staff are fabulous: at the reception, at the restaurants, at the pool. Always so helpful. Nusa Dua itself is not at all like Kuta or Seminyak, it is more upmarket. Less shops but Bali Collection is a few minutes away by foot or quicker by the bus provided by the hotel and you can find shops and restaurants. Bit cheaper to eat here but the taxes and service fees are always a killer! We would stay again.

10/10

Exceptional

09 Mar 2026

Sonja

If you are going to Bali, this hotel is the place to stay. Only 25 minutes from the airport. We opted for the daily breakfast included. They have 3 different restaurants you can pick for breakfast (they all serve the same food). We did not take the full all inclusive and very happy we didn't. There is the Bali Collection just off the property that has many restaurants and spas. The staff are super friendly. There is a sports lounge that has a pool table, fooseball table and a pinball machine, all free to use. The drinks and appies at the sports lounge are great, make sure to try the Margherita pizza, it is amazing. The room was very spacious. We had a nice little deck over looking the garden. Amenities in the bathroom were amazing, shampoo, conditioner, body wash. We asked them for a foam pillow and they brought two up for us withing 1/2 hour. They also provide 6 bottles of water daily to drink or for use to brush your teeth. Towel service included and there are signs that you cannot reserve a pool lounger prior to 9:30am, if you do and you are not actively there, towel will be removed. If considering the Nusa Dua area, I would highly recommend staying here. We will definitely be back here the next time in Bali.

Family

10/10

Exceptional

07 Mar 2026

Rossano

The staff is incredible and the food is outstanding. Plus the Balinese dance show and local food is a remarkable experience

Self

8/10

Excellent

06 Mar 2026

Julie

Slightly tired resort but good location

Self

10/10

Exceptional

02 Mar 2026

Ramesh

This resort may be the best I have ever stayed at. Massive yet cozy, beautiful beach that had hardly anybody it seemed. Gentle waves. I seaweed or pollution. I was just in awe. People like Ari helping serve at the pool. The people are so kind and gentle - to guests and to one another. Brilliant place. Will visit again FO SHOOOOUUURE!!!

Self

8/10

Excellent

28 Feb 2026

Karunika

The rooms are a bit dated but super clean, the staff are beyond helpful and the restaurant was so accommodating to a vegetarian diet. They even made us eggless croissants!!

Family_with_children

10/10

Exceptional

27 Feb 2026

Rob

Staff was excellent and hotel was very clean. Great experience

Partner

10/10

Exceptional

26 Feb 2026

Kandela

Everything here was fantastic. Staff so on to everything.

Family_with_children

10/10

Exceptional

25 Feb 2026

Louis

Yes

10/10

Exceptional

13 Feb 2026

Leslie

How clean and quiet it was. The options on the restaurants and multiple pools, a sauna and steam rooms. The cold plunge pool

Partner

6/10

Pleasant

06 Feb 2026

Craig

Check in was appalling- we had to wait for an hour and a half as room was not ready- despite arriving at check in time. When room was finally ready there was no one available to show us to our room so we just told us to point us in the right direction as we were hot and frustrated. We had to ask various staff how to get there along the way as the place is huge.

This experience was extremely disappointing as the resort is lovely and the pools are amazing. If it wasnt for the absolutely abysmal checkin in i would of eated 5 stars.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Prashant

We had a fantastic stay at Grand Hyatt Bali and truly enjoyed every aspect of the resort. The property is massive, beautifully landscaped, and feels like a tropical paradise with lush gardens, lagoons, and direct beach access.

The rooms were spacious, clean, and well maintained, with very comfortable beds and great amenities. Housekeeping did an excellent job throughout our stay. The staff deserve special mention—they were consistently friendly, attentive, and always willing to help with a smile, which made our experience even more memorable.

The resort offers a great variety of pools, perfect for both families and couples, and the beach area is clean and relaxing. Breakfast was excellent with a wide selection of international and local dishes, and the restaurants on the property offered good quality food and plenty of options.

The location in Nusa Dua is ideal—safe, peaceful, and close to shopping and other attractions, while still feeling secluded and relaxing.

Overall, Grand Hyatt Bali exceeded our expectations. It’s a perfect choice for a relaxing vacation, whether you’re traveling as a couple or with family. We would definitely stay here again and highly recommend it to anyone visiting Bali.

Friends_and_family Family

4/10

Poor

29 Jan 2026

Jack

Cockroaches, small lizard, flying bugs, noisy from next room between share door. Hyatt is a high end hotel company and why there is a label sticker on the flush toilet telling guests to press and hold the flushing it.👎
I just want to relaxing and enjoying my vacation.

Self

8/10

Excellent

28 Jan 2026

Daya

Clean

8/10

Excellent

11 Jan 2026

Ling

My room WiFi is not very good.

Leisure Family

6/10

Pleasant

11 Jan 2026

yuan

Room is ok, breakfast is mediocre. Some of the restaurants are super crowded. However, the grounds of the hotel is gorgeous !!

Leisure Family

10/10

Exceptional

09 Jan 2026

Uyanga

So perfect service

Leisure Family

10/10

Exceptional

08 Jan 2026

David

A beautiful hotel with friendly service, the pool area is fantastic. Note you will need to make dinner reservations in advance.

Leisure Family_with_children

10/10

Exceptional

08 Jan 2026

Verified traveler

Superb

8/10

Excellent

04 Jan 2026

Faraz

Timing and food variety should be improved

Leisure Family

10/10

Exceptional

28 Dec 2025

Raina

Lovely compound..lovely people

6/10

Pleasant

27 Dec 2025

Venkatesh

Good

Leisure Family

4/10

Poor

21 Dec 2025

karun

our room was in pretty bad condition, and was separated from our group, next day room was suppose be ready by 12 but we received message at 5 in the evening (you can check) . food was also sub par with limited options for kids, will prefer hilton next time

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Ruxhana

We had a great time

10/10

Exceptional

15 Dec 2025

Manu

Clean room, friendly and helpful staff, amazing breakfast buffet, scenic private beach.

Leisure Family

10/10

Exceptional

05 Dec 2025

Christian

Our first 5* experience as a family and it will be long remembered. I want to thank all of the very helpful, kind and attentive hotel staff. Every employee interaction was always a very friendly experience. We had an excellent stay.

Leisure Family

10/10

Exceptional

30 Nov 2025

Ankita

Amazing stay, the hotel was superb

Partner

8/10

Excellent

19 Nov 2025

James Anthony Patrick

Great hotel

8/10

Excellent

11 Nov 2025

Ramona

All in all this is a great hotel, with beautiful grounds and lovely staff. However, my pillows smelled liked sweat and my room was damp and musty. Also, I would have liked to be able to grab a coffee and pastry somewhere in the early morning. Unfortunately, the restaurants seem to only offer a huge buffet breakfast which was way more than I wanted and was quite pricey. I felt like I could have been anywhere in the world at this hotel, not necessarily Bali. Service around the pool was slow. It was very difficult to get anyone’s attention. The servers don’t seem to look around at all to see if anyone needs to order. I had to track them down. But it is a nice hotel.

Leisure Friends

8/10

Excellent

03 Nov 2025

Russell

Excellent service from all staff

Partner

10/10

Exceptional

02 Nov 2025

Gregory

Great staff and facilities

Business_and_leisure Partner

2/10

Poor

02 Nov 2025

Samantha

All of it! Absolutely disgusting. Everywhere was dirty especially by the pool, walkways, in the restaurants, and the rooms hadn’t been changed for thirty five years. A complete insult

Friends_and_family Family

6/10

Pleasant

01 Nov 2025

Nancy

Although the property is very beautiful the food options weren't great. They have 4 different restaurants who pffer a buffet and all options were limited. Rather than having one big buffet with all options

6/10

Pleasant

24 Oct 2025

Ian

Had a car alarm going off beside our room for 2 nights management done nothing to help us

Leisure Partner

6/10

Pleasant

20 Oct 2025

Fareedon

The staff were ok, what bothered me a lot was that, there was hair on food that I ordered by the pool, when I mentioned this to the staff, their manager came and told me that, the food is cooked outside and they can’t control what goes inside it. They said sorry and left, I was charged for the food still. It was a bitter experience.

10/10

Exceptional

17 Oct 2025

Michael

Our stay at the Grand Hyatt was absolutely beautiful — so peaceful, yet very family-oriented. Our daughter loved the kids club and the waterslide, and the pool areas were pristine. The food, whether enjoyed by the pool or in the restaurants, was first class and absolutely delicious. We will definitely return!

Business Family_with_children

10/10

Exceptional

15 Oct 2025

Allison

Have towel collection baskets as you’re leaving a pool to drop your towel off, otherwise they are left on good seats making the deck seats unusable to others

Leisure Friends

10/10

Exceptional

13 Oct 2025

Sarah

We stayed for 3 nights with the all inclusive package. Highly recommend! The resort is beautiful, the food is amazing and the pool is fantastic!

Leisure Family_with_children

6/10

Pleasant

08 Oct 2025

Yi Dawn

Lobby was great, but the hotel's age was showing everywhere else. No detailed touches expected of a Grand Hyatt (after pulling out the very nicely placed tissue at the tissue box, there was no more tissue within) and the room smells weird, like very chlorinated water.

Partner

6/10

Pleasant

06 Oct 2025

Ilka

We came from a smaller resort in Seminyak and the difference was disappointing. Yes its a large resort but the staff are far less accommodating, their English is not as good so lots of miscommunication and time wasted trying to find out information that is not readily available or clear. The rooms are in an array of condition with some very dated, in need of maintenance, dark and mouldy/musty. We moved rooms 3 times so recommend the north wing as the best location and room standard. The buffet breakfast is disappointing, food in restaurants are on repeat apart from the Japanese and overpriced Italian. Looking at the menu's it is easy to think prices are reasonable but tax & service charges are added to the total and you may as well be in Aus. The main pool area is grubby, no one cleans the lounges or tables. The grounds are beautiful and main pool is awesome for kids but unfortunately even though signed no one is enforcing the saving of sunbeds and the big groups of families always commendeer the lounges and save them for the day which is very frustrating, especially when they leave them unattended for hours while they go off to eat and drink. The resort is marketed to have many water sports ie, surfing, banana boat, parasailing, readily available although this is not the case, they need to booked in advance and cost a fortune.. such a waste that the gorgeous beach area is not utelised. We have 2 kids 10 & 12 years and found the resort to be underwhelming.

Leisure Family

6/10

Pleasant

06 Oct 2025

Julian

Noisy beach club next door- couldn’t get to sleep. No good wifi in room. Average buffet breakfast compared to other Bali stays. Wait time for check in and long distance to walk from room to lobby, pool and other amenities (and we booked a nice ocean view room).. not the peaceful, relaxing stay we hoped for.

Leisure Family_with_children

10/10

Exceptional

04 Oct 2025

Tamryn

Absolutely incredible stay! I wish we were there a bit longer. Our boy (1) wasn’t able to join in with any of the groups and activities

10/10

Exceptional

23 Sep 2025

David

Fantastically facility. Great for kids. Outdoor mall nearby for food options. But a bit sanitized - a gated community isolated from the slightly chaotic “real Bali” that I kinda like.

Leisure

10/10

Exceptional

21 Sep 2025

Leonie

Location, staff

8/10

Excellent

20 Sep 2025

Akhlaq

Overall good experience for a family with lots of amenities, really nice garden, big pool with a slide, courteous staff, nice rich breakfast buffet, nice clean beach and good location near Bali Collection which is great for shopping and dining.

Pasar Senggol was a great experience with buffet dinner and 2 hours of live dancing. Spa experience was also good.

However, the rooms are outdated, the AC did not work at night time, there was loud music and drunk folks from the events happening at the beach at night time.

Leisure Family

8/10

Excellent

16 Sep 2025

Alba

The staff were friendly eager to assist.

Whilst the first night of my stay the room was not what l expected, as in old and smelling of mould. They changed my room and it was lovely.

Leisure Self

10/10

Exceptional

16 Sep 2025

Natalie Louise

Excellent hotel. Great location, just opposite Bali Collection. Grounds are very well kept. Staff were all very friendly and helpful. Nothing to fault.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Suzanne

Very much enjoyed watching sunrise every morning. The staff were lovely and the spa was incredible

Leisure Friends

10/10

Exceptional

10 Sep 2025

Parag

Walakable to shops. Great resort facilities. And staff were great. Price wise is more expensive than some resorts around it. Other than that, great resort.

Leisure

10/10

Exceptional

08 Sep 2025

Ashlynne

The gorgeous setup of the resort with breathtaking lilly ponds and beautiful flowers with Ganesha and goddesses statues gave a very peaceful and meditation vibes.

Our restroom/toilet flush system on the side was something I didnt like.

Leisure Partner

8/10

Excellent

03 Sep 2025

jacqueline

Everything was good . Fantastic service and staff. Great food as well except spa experience. The masseuse was below par

Leisure Friends

10/10

Exceptional

01 Sep 2025

Ellen

Beautiful resort gardens and pool right on beach.
New Salsa Rooftop Bar gorgeous views and atmosphere but a hand rail on the stone staircase to access the bar would be really good.
All Staff very welcoming and service excellent.

8/10

Excellent

30 Aug 2025

Sarah

Perfect location. All staff very professional and friendly.

Sports Bar disappointing. Should have more food on the menu like burgers, fries, pizza. Music (DJ) was great.

Was great to see a team cleaning up the beach where lots of rubbish had been swept up onto the beach from the ocean.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Gosia

We liked staying at the Grand Hyatt. Beautiful resort, amazing facilities. The only thing I didn't like was the noise coming from the construction site but I understand its temporary. Otherwise really good. We also liked that near the hotel we could find nice cafes.

10/10

Exceptional

27 Aug 2025

Angela

Luxury in every way, this is the choice hotel in Nusa Dua, staff always friendly & helpful, the grounds are absolutely stunning, so is the pristine private beach. We had meals at the Nampu & Pasar Senggal, great memories.

We had a sea view room, waking up to the sounds of waves & enjoy the morning sun overlooking the ocean, it’s a bliss!

Leisure Family

8/10

Excellent

24 Aug 2025

Venkatachalam

Excellent place for a family or business event

Leisure Family

10/10

Exceptional

24 Aug 2025

Vincent

Family friendly hotel woth 5 start staff who pay attention to detail. Ever so welcoming and they go.above and beyond to make sure you are as comfortable as you are at home.

Business_and_leisure Family

10/10

Exceptional

24 Aug 2025

EDUARDO

Grand Hyatt Bali offers a peaceful, luxurious beachfront escape in Nusa Dua unmatched for relaxation, scenery, and amenities. It’s a favorite among families and guests looking to unwind in a lush, scenic setting with excellent service.

Leisure Family_with_children

10/10

Exceptional

21 Aug 2025

Michela

We had a fantastic stay at this property. We tried all the restaurants and bars and rhey were all high standard. We used the spa, the kid's club, took surf lessons - every service was excellent. Our stay really exceeded all expectations. Thank you!

Leisure Family_with_children

10/10

Exceptional

21 Aug 2025

Nicole

10/10 kids loved it very safe

Leisure Family

6/10

Pleasant

19 Aug 2025

Vladislav

During our recent stay, we encountered several disappointing experiences that fell short of the level of service we expected from Hyatt brand: 1. Towel for day trips- we booked a waterfall tour and asked for towels to take with us. We were informed that hotel towels cannot be taken outside. Given that many guests in Bali take day tours involving water activities , this feels like a vary basic amenity that should be offered. It cost hotel almost nothing but makes a significant impact on the guest experiance. 2. Beach cleanliness and preparatiob- I jogged early each morning and noticed a clear difference in how beaches were maintained by different hotels. Unfortunately, Hyatt's beach area appeared among the least maintained. Compared to neighboring hotels, where staff were preparing the beach and offering towels to guests as early as 6:30-7:00am, to put on the sun bed to wash the sunrise, for Hyatt even if you ask, you won't be getting the towels until 8:00 am. So Hyatt's beach had more visible garbage (plastic and other debris) and no similar towel service. This gave an impression of neglect that is not consistent with the Hyatt brand. 3. Charge for boiled water- we had arranged to meet a local coffee merchant to buy Luwak coffee. We sat in the lounge area of the restaurant near the lobby and asked for the boiled water and cups so we can taste the coffee that we were buying. To our surprise we were presented with the bill for the hot water. Additionally, the staff seemed unh

Leisure Family

4/10

Poor

15 Aug 2025

Usha

Old and outdated rooms. Rooms too far away from pool, beach, Lobby etc. Spa too expensive, Spa products inferior quality.

Pool and beach staff extremely rude especially the towel providers. For Cabana they want us to reserve in advance and ask for IDR 1M spent. All just about collecting money, no service standards. Food very expensive!

Leisure Partner

10/10

Exceptional

14 Aug 2025

ANA

All the crew are excellent, very nice and sweet. I had a lovely stay at this hotel.

Leisure Self

10/10

Exceptional

12 Aug 2025

Ram Mohan Rao

The Grand Stay

Beautiful property, amazing view by the beach ,staff very professional polite and helpful

Friends_and_family Family

6/10

Pleasant

11 Aug 2025

James

Every request took two to three times to be completed. On my last day it took FOUR (4) calls and about three hours (!) to the front desk to have a copy of my bill; I was checking out at 4:30am and wanted to review prior to departure. The wait staff by the \"quiet\" pool were great! The bellman area were a constant dis-appointment. I will state that the cost of dining and drinking at the hotel were very favorable. And, finally, while my guest room was \"ok\" you can tell it's in need of a renovation or at least an update.

Leisure Self

8/10

Excellent

06 Aug 2025

Issam

Nice hotel good people staff are nice

8/10

Excellent

06 Aug 2025

Stephen

The property was very well maintained and the pools and surrounding areas were great, the apartments were clean and the staff very friendly and helpful.
The only downside to this property was the fact that the food and drinks were very expensive!

Leisure Family_with_children

10/10

Exceptional

30 Jul 2025

Gegham

Really enjoyed time in Grand Hyatt in Nusa Dua. Nice and friendly staff at hotel. Great food. Everything was in walking distance.

Leisure Family_with_children

6/10

Pleasant

29 Jul 2025

Louise

The property is beautiful but lacks any sense of being in Bali. The main pool was disappointing and a long walk from room which is difficult when you have a mobility issue which you mentioned at booking.

8/10

Excellent

20 Jul 2025

Aimee

We have now stayed

10/10

Exceptional

17 Jul 2025

Hyuk

Good for resting

Leisure Family

10/10

Exceptional

12 Jul 2025

Kazim

Easy check-in and checkout, scenic facility, family-friendly, great amenities, excellent service.

Leisure Family_with_children

8/10

Excellent

11 Jul 2025

Room was lovely and clean with plenty of towels and toiletries.
Staff were polite and helpful.
The resort is lovely and pleasant to walk around.

Leisure Family

10/10

Exceptional

06 Jul 2025

Rajika

Stayed with family for 3-nights. Exceptional resort and the most friendly staff who eager to assist and help. Only critism, I wish we were advised about the Hyatt points system from the very start.