SOL by Melia Benoa Bali - All Inclusive

Indonesia , Bali
TANJUNG BENOA, Jl Pratama, Tanjung Benoa
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100 reviews shown

10/10

Exceptional

27 Feb 2026

Bradley phillip

Absolutely amazing

Partner

10/10

Exceptional

21 Feb 2026

Matthew

The staff were amazing, hotel very clean and food was perfection we had a great time. Thank you SOL Benoa Bali 😉

Family

8/10

Excellent

13 Feb 2026

stephen

Nice rooms , clean and very nice staff

10/10

Exceptional

13 Feb 2026

April

Beautiful property, good food and the staff was very friendly and helpful

10/10

Exceptional

09 Feb 2026

Siew Choo

Excellent service, friendly & cheerful staff. Hotel is clean throughout & has a serene atmosphere.

6/10

Pleasant

29 Jan 2026

Jacqueline

Check in with UNEXPECTED FEES I had to pay...Wasn't Happy about this.

10/10

Exceptional

12 Jan 2026

Tim

Our stay was great, free upgrade to junior suite which was really spacious and comfortable. We had an all-inclusive package which meant everything was seamless and easy. Would definitely stay there again!

Leisure Partner

6/10

Pleasant

23 Dec 2025

Christina

The property itself is a 3.5. The hotel is dated and could use a revamp. The food quality was mediocre and we would say it was economy plus. The pool was under construction and we wish we would have been notified before arriving.

The staff was extremely friendly!

Leisure Family

8/10

Excellent

19 Dec 2025

Leryn

Everyone was so friendly...the rooms are spotless and food was good. The pool area needs some attention.

Leisure Family

10/10

Exceptional

19 Dec 2025

Karen

Amazing staff

10/10

Exceptional

04 Dec 2025

LEANNE

Fantastic stay at SOL Benoa Bali
Eveything was great from check in to check in to check out
Property is clean and well kept, rooms are spacious and comfortable and every member of the staff was friendly and accommodating
We asked for an airport pick up and drop off to be arranged which was worth doing as we had hassle free transfers with great drivers
There was a good variety of food at every restaurant and evening entertainment was enjoyable
Overall we couldn't have asked for a more relaxing vacation with every need taken care of
5 stars 🌟

Leisure Friends

10/10

Exceptional

19 Nov 2025

Jelena

All good

10/10

Exceptional

29 Sep 2025

Emily

the staff at SOL are amazing! from check in to check out, everyone you encounter is so pleasant and kind!

Leisure Self

6/10

Pleasant

11 Sep 2025

Claire

Okay stay. Negatives: room was damp and clammy, tiles everywhere are incredibly slippery, staff are friendly however at price point don’t expect to have to chase reception after booking and waiting half an hour to be let into our room and given our luggage, also don’t expect to have to retrieve luggage from luggage room when leaving.
Positives: good menu at restaurant, good breakfast, spacious rooms and nice towels and bathroom products
Probably won’t stay again and if I did it would be for a couple of nights

10/10

Exceptional

01 Sep 2025

Gordon Bruce

A large luxurious room kept very clean. The beautiful, swimmable beach and the pool both have plenty of shade and loungers. The all-inclusive food and drink was great. From the omelette station in the morning to the poolside daiquiri to the local beer. The minibar was always refilled but that beer was not as good and no coke only coke zero. The 'kitchen' alacarte meals are good but the 'garden' buffets for lunch and dinner were excellent.

Leisure Self

10/10

Exceptional

26 Aug 2025

duska

We love it, big enough small enough 😂 Our room id : steps from pool, very happy with Sol

10/10

Exceptional

25 Aug 2025

Kate

Staff were lovely and very accomodating. Lovely building with everything you need included

Leisure Partner

8/10

Excellent

23 Aug 2025

Rebecca

The property looks very nice. The breakfast and lunch area were bright and airy, and I appreciated having an indoor, air conditioned space to eat breakfast and lunch. The grounds were lovely with lots of greenery. The pool was nice, with swim up bar. Really nice beach chairs and covered areas on the beach provided. Better than other hotels nearby. The guest rooms tho, need updating. The furniture has clear signs of wear and tear. The rain-like shower heads need either a serious cleaning or to be replaced altogether. I chose not to use it and used the hand held shower head instead. The first room I was given- on the ground floor- definitely had a noticeable funky smell the second I entered. I switched rooms to a much better smelling room, but was informed the balcony looked out to the street. That said, the street was a side street with vendor stores and was not that busy. I had spent the previous 7 nights at Sofitel- a 10 min walk south on the beach, which is a much more luxurious and expensive resort. That said, the staff at Sol were just as pleasant and attentive as at Sofitel. For the price of staying at Sol, it was well worth the money spent.

Business Self

2/10

Poor

21 Jul 2025

Kyrah

The property is in bad shape, needs to be renovated.

Leisure Self

10/10

Exceptional

17 Jul 2025

Kyle Trent

We had a great stay the room was very spacious and staff were fantastic. There were plenty of good food and drink options. The resort itself is a little older but still nice.

Leisure Partner

8/10

Excellent

31 May 2025

Harsh

Overall, I rate this property excellent. The only reason I didn't give it 5 stars is that during my stay, I didn't have the chance to fully experience the all-inclusive aspect. The reason for that was that the facility lacked options for pure vegetarian food. Every single dish had meat or eggs. So we were limited to eating fruits and a few hand-selected veg dishes. BUT I'm very appreciative of the staff for accommodating our needs and the chef for making us dishes outside of the menu. On the very last day, staff brought us a veg menu that they no longer used at their facility.

Leisure Family

10/10

Exceptional

19 May 2025

MARINA

Very nice all-inclusive hotel. It's not big but we stayed there for 2 nights only and we liked it.

Leisure Partner

10/10

Exceptional

19 Apr 2025

Simon

Great

Excellent service and location was great. Can't fault it.

Self

10/10

Exceptional

22 Mar 2025

Scott Daniel

From the time we arrived until the time we left we were wanting for nothing. Food was enjoyable, and the all inclusive drinks package was wide and varied.

Leisure

4/10

Poor

20 Feb 2025

Mario Ignacio

Untruthful staff at the reception desk. When sincerity is not present in a conversation with a guest, all interest in staying in a hotel is lost.

Business_and_leisure Family

10/10

Exceptional

17 Feb 2025

Paul

After a long journey from NY, we were just looking for a place to shake off any jet lag and not have to go anywhere. This place was perfect for us. 24 hour restaurant, pool and beach. Very relaxing, great staff and just a nice environment. Would highly recommend.

Leisure Partner

4/10

Poor

16 Feb 2025

Nelida

Do not use the concierge for a rights and taxis. The rides that they called from the hotel. They rip you off, and don’t take you where you wanna go. And if you order, do not order off the menu. Anything that comes out of the kitchen from the menu is not good there. It’s just old. I hatch my first night. I had a shrimp cocktail and the shrimp look like and tasted like they have been cooked a month ago, and I didn’t even have to chew it. It was disgusting. Sorry to say that, but it was true. Everything I ordered from the menu. Anytime was bad, but they were OK.

Leisure Self

10/10

Exceptional

13 Feb 2025

Patricia

Amazon location and their team very helpful. The in property shopping options very convenient. Food very savory.

Leisure Self

6/10

Pleasant

03 Feb 2025

Briana

Overall our stay was great. Staff was accommodating and friendly. The property itself was very outdated and when it rained it smelled like sewage.

Leisure Partner

10/10

Exceptional

10 Jan 2025

Cherie

Lovely relaxing resort

Lovely hotel very relaxing with great pool and lovely beach.
Great little restaurants along the beach , resort breakfast very good.
Great place for relaxing stay in comfort.

Self

2/10

Poor

07 Jan 2025

Sharon Tracy

We stayed in a junior suite all inclusive for 5 nights.1st morning housekeeping are knocking on the door and walking in at 815am to clean the room! I hadn’t even got out of bed.
I was sick the entire stay. They poisoned me time and time again. I am coeliac/ gluten free. No one there is educated enough to know what this is.
If you have food allergies go elsewhere, spend your money on a good hotel.
No service at the bar- 3 staff mucking around just ignored us for over 10 mins.
Serving sough dough bread as gluten free, putting poached eggs on white bread then scraping the eggs off the bread and saying ok now no gluten!
I’ve travelled to Bali many years and never had a problem until this place. Go elsewhere

Leisure Partner

8/10

Excellent

29 Nov 2024

LaToya

Different

Leisure Self

10/10

Exceptional

14 Sep 2024

William

Staff were very friendly, amenities were excellent,if you're looking for a Club
Med with lots of noise this isn't for you, a great place to relax and have a drink at the swim up bar.

Leisure Partner

8/10

Excellent

12 Sep 2024

Tomer

Food and beverage selection in the all-inclusive package are not that good and alcohol drinks is limited for domestic beverages only no import.
Staff is friendly but the hotel itself is a bit outdated, shower is great and the room are big

Leisure

10/10

Exceptional

06 Sep 2024

Maree Patricia

I would highly recommend this resort for a relaxing no stress holiday. And the All Inclusive package is wonderful

Leisure Partner

10/10

Exceptional

26 Jul 2024

Paul

Lovely clean hotel with great staff.

Lovely hotel with welcoming and friendly staff. We got a large clean refurbished room with balcony that faced the sea. We had the all inclusive package which was well worth it. 24 hour a la carte restaurant as well as buffet lunches and dinners and a fine dining restaurant all included. Full drinks package with a large selection of cocktails also included. Great pool with plenty of loungers and also a private beach with loungers.

Partner

6/10

Pleasant

12 Jul 2024

Bevan

Well located, but our initial room allocation did not match what the property photo's depict. The facility did change our room but the subsequent one had a mouldy / sewerage stench which we had to endure for an additional night until they could change our room again. After this our holiday improved, the staff were very nice, helpful and respectful...

Leisure Partner

10/10

Exceptional

13 Jun 2024

Monique

Great area, quiet and very nice to walk around

Leisure Partner

8/10

Excellent

11 Jun 2024

Marija

Very kind and generous staff always willing to help. Hotel is a bit outdated. All inclusive deals have very limited food options. Overall, the experience has been very good.

Leisure Family_with_children

10/10

Exceptional

29 May 2024

Zinmar

Relax and enjoy

Leisure Family

8/10

Excellent

25 Apr 2024

Verified traveler

Nice hotel but not a 5 star. Lovely beach and very kind staff throughout the hotel.
Breakfast ok - didn’t eat lunch or dinner there. All inclusive not worth it … Mandala restaurant up the road has lovely food and options.

Self

6/10

Pleasant

31 Mar 2024

Edlira

The good, the bad and the ugly:
The good: small and nice resort by the sea with chairs and umbrellas. Staff is very nice, polite and trying to help.
The bad: very limited choice of food, we had all inclusive package but it was the same kind of food every day, although they tried different themes and they had dinner buffet by the beach with some entertainment like shows or duo concerts. The all inclusive concept here is not like all inclusive resorts in Mexico.
There is no air conditioning anywhere except your room and you are lucky if it works well.
There are a lot of mosquitoes so be careful especially at night.
The ugly: the beach, unfortunately it was very dirty, not the blue turquoise color that someone might expect. A lot of garbage on the sea that came to shore every day. The other not good thing about the beach is the low tide that happens every afternoon when you don’t have any water at all to swim. Kind of waste to go to Bali for the beach

Leisure Partner

10/10

Exceptional

21 Feb 2024

Jason

Such a nice hotel, staff very tentative.

Food was nice, good variety.

We where upgraded to a pool side room, which was an added bonus.
Most definitely go back again

10/10

Exceptional

16 Feb 2024

Andrew

Beautiful

10/10

Exceptional

21 Jan 2024

Laura

All staff is very sweet and attentive, ready to help and share a smile. Semi-private beach is a plus, definitely recommend.

Leisure Family

8/10

Excellent

30 Dec 2023

Anthony

Very nice resort.

This is a really nice resort but 5 star is a bit of a stretch. The lobby and gardens are beautiful, rooms and some of the interiors are very nice, but not amazing. Restaurant food was ok. It’s worth noting that this is primarily an all-inclusive focused family resort, so not the best choice for a solo traveler. The staff, of course, were amazing (it’s Bali). Nothing really negative, it’s a very nice resort just not quite the 5 star level for me. If you’re looking for luxury it’s not quite the right bit of Nusa Dua either.

Self

10/10

Exceptional

14 Dec 2023

Rafael

The cultural structure, pictures , live ponds. The cleanliness. Amazing staff.

Leisure Self

8/10

Excellent

28 Nov 2023

Kar Yi Joyce

We spent a week at Sol by Melia for our honeymoon and our stay was great! The resort is quite small but not overly crowded which was great. We were greeted the moment we arrived and was given a lovely cake for our honeymoon celebration. We opted for the all- inclusive package so technically everything was included except for premium alcohol like rose and etc which was fine. The overall presentation of the resort is good but can notice some cracks here and there within the buildings but you can also tell they are working to either fix or maintain it which is good. The food is very good! You basically get buffet during breakfast, lunch and dinner but there’s also a a la carte that is 24 hours! They also have daily activities like live music or fire dance depending on which nightly dinner event you go to. There’s also snack bars like gelato or coconut booth you can go to whenever!

Leisure Partner

10/10

Exceptional

22 Nov 2023

Tracey

From the beginning of our first day to the very last second of our last, EVERYTHING & EVERYONE was exemplary. What an absolutely amazing experience.
Sol is a fabulous choice for vacation in Bali.

Business_and_leisure Partner

8/10

Excellent

07 Nov 2023

Boua

The property sits in a perfect spot for the beautiful sunrise, I enjoyed every sunrise that I stayed at the hotel. However the property itself is kind of outdated and needs more improvements in order to attract the return customers.

Leisure Family

10/10

Exceptional

02 Nov 2023

Vidan

I liked it because of the every evening there was entertainment. Property location right on the beach.

I didn't like it's only one pool and its all one depth.

Leisure

8/10

Excellent

02 Nov 2023

Karol

The staff is amazing.

Leisure Family_with_children

8/10

Excellent

23 Oct 2023

Louise

Beautiful gardens , right on the beach, lovely pool, good food

10/10

Exceptional

11 Oct 2023

Kun

Great staff. Shoutout to Risma and Annie at the Kitchen Restaurant and Aguun from the front desk. All made us felt like family and very welcoming.

Leisure Partner

8/10

Excellent

07 Oct 2023

Maria

I was a bit disappointed in all inclusive option because on the day of arrival they were pretty much closing doors on me saying “bar is closed”, “pool kitchen is closed” when official time of closing was 30-40 min away, so I had to wait for more than an hour before I could eat anything in the main restaurant. Its very beautiful hotel but there were not much to do for fun, just relax by the pool, because ocean water is gone till after 12 pm. The sidewalk on the beach was great for walkers, runners, strollers and alike, and no sale people randomly walking, felt really safe!

Leisure Family

6/10

Pleasant

05 Oct 2023

Rafiqah

We stayed there for 2 nights and it was just alright. The pool was nice and it had an easy beach access.

Leisure Family_with_children

10/10

Exceptional

28 Aug 2023

Samantha

Very relaxing. Nice staff always very helpful and attentive. Food was abundant, The Kitchen, I would say it was a little too much food. Great pool and bars. Evening entertainment was culturally pleasing.

Leisure Partner

10/10

Exceptional

20 Aug 2023

Paula

Staff amazing our room was the junior suite so spacious we had suite 8131 pool view and ground floor loved it.

Leisure Family

10/10

Exceptional

15 Jul 2023

Nadia

My daughter and her husband stayed here for their honeymoon and absolutely loved it.

Leisure Partner

4/10

Poor

11 Jul 2023

connie

Property very old and dated and showing it’s age, some staff were awesome and friendly but not all. Food was ok but kinda average.

10/10

Exceptional

04 Jul 2023

Verified traveler

The only thing I didnt like about the property was being way over charged for a very quick ride to the airport. It really felt we were being taking advantage of. So I would suggest organising your own transport. It's not a lot of money - it's principle.

Leisure Partner

8/10

Excellent

02 Jul 2023

Mohammad

In general was good

10/10

Exceptional

28 Jun 2023

Puleinge

Awesome place to stay.

Leisure Friends

4/10

Poor

27 Jun 2023

Rodney

Property is clean but a bit tired. Staff were excellent and friendly.The room had a very hard bed and we had to get massages to relax back and neck.The pool was great, breakfast was good but there are better places to stay in nusa dua. The shower was poor had no pressure and had to chase the water to get wet. It was ok but nothing special at all but again the staff were excellent. Won’t be staying there again

Leisure Partner

6/10

Pleasant

12 Jun 2023

Kate

Quiet location. Food ok. Beds very hard and uncomfortable

Leisure Partner

6/10

Pleasant

04 Jun 2023

Jasdeep

We got a double bed room with the all inclusive package. Certain staff were super friendly and always shared a laugh. Especially Sutarsa, he works at the bar and is awesome. The main downside to staying here was that not all of the drinks on the menu were included in the all inclusive package. Which is understandable but was a little disappointing considering the price point. The room service was amazing, and they would be super quick to restock the mini bar. The food was okay but it was nice we were able to eat at whatever hour due to the one 24 hour restaurant. Beds were alright. Wish there was more of a discount on the spa for guests however the massage I got was good.

Leisure Friends

10/10

Exceptional

17 May 2023

Ian Paul

Brilliant stay - the staff couldn’t do any more for you brilliant all round.

8/10

Excellent

09 May 2023

Jerzy

Thank you ,very good stuff.

Partner

10/10

Exceptional

30 Apr 2023

KOTHO

We loved our stay at SOl, the hotel is beautiful, staff members were very friendly, breakfasts delicious and everything is clean and comfortable. We will definitively book at this hotel for our holidays in Bali

Leisure Family

6/10

Pleasant

19 Mar 2023

Ikbal

Very disappointed with our stay. We saw a cockroach twice scuttling around the bathroom sink. We took a video and photo of the cockroach and went to the manager to complain. Our complaint was ignored, the senior manager could not be bothered to even see us. We booked all-inclusive for four nights, surely you would expect better customer resolution skills!

Leisure Partner

6/10

Pleasant

19 Mar 2023

Lucja

all you can eat and drink is very good, but rooms are dated with many faults

Leisure Partner

10/10

Exceptional

14 Mar 2023

Christopher

This is a unique and very friendly hotel. Good food and excellent staff.
I did not like their arrangements for a large group of Muslim guests. We were in effect segregated

Leisure Family

10/10

Exceptional

08 Jan 2023

Glen

Sol was a great facility, a few little operational aspects I would see different but in terms of delivering all I wanted it nailed it, plenty of food and drink, very clean facilities and great staff. The only comment is that I think it may suffer being on the Nusa Dua/Benoa border in terms of the centre of activity being a good 20 minute walk for Nusa Dua and Benoa. If you have booked this resort you'll get a great holiday.

Leisure Partner

10/10

Exceptional

13 Nov 2022

FRANKLIN

The staff was so king and helpful. We are coming back next year. The people so warm and kind. Love every minute.

Leisure Partner

8/10

Excellent

30 Oct 2022

Susan

We have stayed at Sol by Melia 4 times and it. sadly, is beginning to look tired. Staff were less friendly than on previous stays and there seemed to be fewer of them.
Great location but could use a spruce up.

Leisure Friends

10/10

Exceptional

14 Oct 2022

Holly Jessica

Unreal

Leisure Partner

8/10

Excellent

28 Sep 2022

Nick

Nice traditional style ..Good value ..

Leisure Self

4/10

Poor

27 Aug 2022

Rachel

The staff at the hotel are incredibly friendly and helpful. Unfortunately the facilities are pretty run down and the food is downright awful. Staff is doing their best but improvements need to be made in the way of upgrades and dining.

Leisure Family

6/10

Pleasant

19 Aug 2022

Allan

Staff were great. Unfortunately the resort is in a run-down state. I would rate it as a 3 star at best. It was sad to see what would have once been a nice resort in the shape its in now.

Leisure Partner

10/10

Exceptional

12 Aug 2022

Nadia

Overall it was a very pleasant stay. I especially appreciate all the staff who provided outstanding services.

Leisure Family

8/10

Excellent

19 Jul 2022

Darren

Lovely stay. Only negative was that breakfast items did not change so by day 5 of a 7 day stay, we were a bit over breakfast. Other than that, a lovely break in a nice hotel

Leisure Partner

8/10

Excellent

05 Jul 2022

Sofia

Hotel , rooms and food are good … no for solo travel… more family friendly no walkable and stores around and wifi not working at all …

Leisure Self

10/10

Exceptional

27 Jun 2022

Andrew

This is our 4th visit to this hotel & we love everything about it.
The staff are amazing & they can’t do enough for you.

Leisure Partner

8/10

Excellent

14 Jun 2022

Robert

Large group of french tourists basically overloaded the resort, very unappealing

Leisure Partner

6/10

Pleasant

05 Jun 2022

philip

The property is nice ,maybe showing its age.friendly staff .the only downfall for us was its an all inclusive property so if you dont have the package there is next to zero chance of relaxing round the pool as all the chairs are taken by the people have the package so they can stay around the pool bar and drink all day.

Leisure Partner

10/10

Exceptional

12 May 2022

Rafi

Excellent place to stay very clean friendly staff !!
Very good place to stay 😊

Business_and_leisure Partner

10/10

Exceptional

10 May 2022

kei

Not very central but pretty property. Food very average.

Room and service, excellent.

Cute beach.

Business_and_leisure Self

10/10

Exceptional

02 May 2022

kei

Awesome service. Thank you.

Business_and_leisure Self

4/10

Poor

02 May 2022

Andrew

The website mentions 5 star hotel. This was far from it. There were bugs in our room on arrival. Only one restaurant was open during our stay (advertised 3) and the small menu did not change between meals or days. We ended up leaving the resort to eat several times. Very few people there and many sections of the resort were closed, so it felt like a ghost town. I know much of this may be due to covid but it was still lacking in just about every category. Even the music playing throughout the resort was repetitive. We knew every song by the end of our 3 night stay (about 12 songs total). Only real positive was the friendliness of the staff...

Leisure Partner

6/10

Pleasant

13 Oct 2021

Linda

The property is nice, it needs to be maintained better due to the closures, they should clearly state that all restaurants and bars are completely closed at the moment, the staff is very friendly and helpful

Leisure Self

10/10

Exceptional

19 Aug 2020

MattG.

Gotta say for the price and all it was a great stay. Clean & comfortable. I had an issue with the first room, the bed was two doubles pushed together. We didn’t notice at first but my wife pointed it out. When we laid on it the split was right in the center. Told hotel management and they were so nice that they changed our room for us right away. We even got one closer to the beach view. I would say if you’re a younger couple its a little dead if your trying to make tons of friends and party hard. But we still met some nice older couples to just generally talk to. I’d say do excursions off expedia and hit kuta beach and seminyak beach for sunsets and dinner at least once. Also here night life is good around there. I’d loved this resort. Has little shop incase you didnt pack the right bathing suit or need something. There is a convenient store right outside and money exchange not too far. Would recommend to anyone. Great area to swim and there’s water activities too. Thanks Sol! Miss ya!

Leisure Family

8/10

Excellent

18 Mar 2020

Kanthan

A Resort Away From The Crowds

Friendly staff, clean rooms, nice game room and away from the crowds. Walking distance to mini-marts, money changers, restaurants and other shops. Beach was disappointing, kinda small area to swim and the sea sports were very expensive.

Friends_and_family Friends

10/10

Exceptional

15 Mar 2020

Verified traveler

Good service and good facilities. Just lacked a jacuzzi 😁

8/10

Excellent

15 Feb 2020

Verified traveler

The pool and the staff big rooms would like more service like waiters bring drinks and food around maybe more people doing foot massage around pool and beach area

Leisure Partner

10/10

Exceptional

07 Feb 2020

Verified traveler

Garden area is fantastic with magnolia trees and squirrels

10/10

Exceptional

04 Feb 2020

Verified traveler

I went with a negative attitude after feeling that I had been conned by the All Inclusive advertising apparently we were only entitled to a free breakfast but.......The staff at Sol are very helpful and very friendly, everything is kept in good order, the gardens are excellent, the breakfast selection and quality are second to none the hotel is quite quirky but overall excellent. Nusa Dua doesn't have a public transport system so if you don't hire a vehicle it's all down to Taxis which will be expensive over a few days.

Leisure Partner

10/10

Exceptional

16 Jan 2020

Verified traveler

My stay was exceptionally pleasant. The facilities and beaches were outstanding. The staff were welcoming smiling faces from check in to departure. Special thanks to receptionist Kadek Eka Putra. Kind of experience only found in Bali.

Leisure Self

8/10

Excellent

02 Jan 2020

Verified traveler

Good value for money. Perhaps the best value for money in Nusa Dua. Basically it is either you want to spend $500-1,000 per night at westin, melia, grant hyatt or you choose some other place. The best place in this case is Sol Beach.

Leisure Family

8/10

Excellent

17 Dec 2019

alexander

The staff make the Resort

Friendly staff. Place is a bit dated but still a very resort.

Partner

6/10

Pleasant

06 Dec 2019

Claudia

Get all inclusive or don’t bother staying here

The hotel itself is lovely and the room is nice and spacious. The hotel is an all inclusive hotel (which when booked via hotels.com it did not say this and therefore we booked for breakfast only). If you have not booked all inclusive you end up being looked down upon, they have one card machine In the whole resort at reception and we had to keep going to reception for every single thing we bought. They would chase us down for every single transaction, why not just put it on our room number and we pay it all at check out? You have copies of our passports, we wouldn’t run off without paying. One staff member was particularly annoyed with having to go to reception with my fiancé to pay for our meal. Although one of the waiters was lovely.
On our first morning housekeeping kept knocking on our door at 8am to clean our room, I’ve never experienced this before in all the hotels I’ve stayed in. I told them we were still sleeping and an hour later they came knocking again. We made sure to put the do not disturb sign up for the remaining days.
We stayed in 3 different locations and Benoa/ Nusa Dua was the worst - too commercial and geared towards tourists in a horrible manner. You’ll pay the English rate for everything with 21% resort tax added on to any transaction. If you want to experience Bali then go to Ubud or further north of Bali.

Partner