Name: Sofitel Bali Nusa Dua Beach Resort
Address: Lot N5 Itdc Tourism Complex Nusa Dua, Badung, Bali, 5, Nusa Dua, 80363, ID

10/10

Exceptional

17 Jul 2026

BRANKO

We stayed in a room on the ground floor in Block D which had access to the swimming pool from the back door. Our granddaughter loved the pool experience immensely, especially being able to eat and drink at the tables by the pool bar. The rooms were very comfortable and clean. Will be making another booking to stay as soon as we can.

Family_with_children

10/10

Exceptional

09 Jul 2026

Tamara Valeria

Ok

6/10

Pleasant

10 Jun 2026

miyazaki

The problem is everyday same breakfast.
Also the room is stinky.

Partner

10/10

Exceptional

30 Apr 2026

Chantelle

To my surprised they have upgraded me to a villa and it was so beautiful and I greatly appreciated. I was only there for 2 nights but will certainly be back to stay for longer. The breakfast was absolutely delicious, you would find anything hot or cold and the croissants were delicious. Amazing place, right on the beach and the staff were so friendly and welcoming. Love Sofitel Nusa Dua, thank you for your hospitality.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Katharina

Beautiful Hotel, great pools and beach for kids and adults, great restaurant options and extremely friendly and helpful staff. We have now stayed there twice, in April 2023 and April 2026. The rubbish on the beach could be cleaned up better , some of the pool tiles are coming loose and happy hour is no longer 2 for 1 but no further complaints or concerns.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Xeni

Excellent staff always willing to help, clean room at all times, beautiful resort

Friends

8/10

Excellent

12 Apr 2026

Hermanus Franciscus

Great hotel with wonderful gardens and pools. Rooms are spacy but furniture and fittings are getting old. Nice restaurants with great breakfast spread but dinner at Kwezeen with special theme evenings is disappointing and overpriced.
Dinner at Cucina on the other hand was a very nice experience. Staff everywhere in the hotel are super friendly and helpful. We will come back.

Partner

10/10

Exceptional

09 Apr 2026

Sarah

Welcoming attentive staff. Excellent facilities and clean pool with lounge chair service. Beautiful clean and serene grounds. Food inroom service and restaurant amazing. Am already planning a return trip here.

Partner

4/10

Poor

07 Apr 2026

Ariffin

Basically dinner buffet was limited food was cold and not fresh &staff was hurry to do closing not much of interaction

Partner

6/10

Pleasant

03 Apr 2026

Poonam Priya

staff very friendly and nice but hotel is very over priced and can get a much better deal elsewhere

Family_with_children

8/10

Excellent

02 Apr 2026

Purnima Ramdas

Really good resort .. great staff

10/10

Exceptional

01 Apr 2026

Milica

Defiantly rec

10/10

Exceptional

29 Mar 2026

Marcelo Crespo

Beautiful place

10/10

Exceptional

23 Mar 2026

Aaron

Amazing

10/10

Exceptional

21 Mar 2026

James

Our stay at the Sofitel was very relaxing and enjoyable. The only thing that would make things better is if the pool stayed open later than 7pm.

10/10

Exceptional

09 Mar 2026

Michael

Staff and amenities were fantastic.

Friends

10/10

Exceptional

25 Feb 2026

Fraser

All of the above

Business Family

10/10

Exceptional

13 Feb 2026

FABIO

Great everything!

Leisure Partner

10/10

Exceptional

08 Feb 2026

QING

Room is elegant, pool area is scenery

8/10

Excellent

05 Feb 2026

Olesia

There are certain elements that can provide a better experience—interior could be a little better for a 5* experience. However, I would like to acknowledge workers from the restaurant, Manarai. The workers were extremely welcoming and provided great hospitality. Otherwise, great hotel!

Leisure Partner

2/10

Poor

03 Feb 2026

JING

I regret booking this hotel. We arrived at 12:00 PM but had to wait until 2:30 PM to check in. My child had to sleep on my chest during this time because he was very tired.

The room was very outdated. The bed had no safety rails, and the floor was marble, which caused my child to fall off the bed and hurt his forehead.

The hotel was very noisy. The live music band continued until 10:00 PM, making it difficult to rest.

The restaurant had no air conditioning either indoors or outdoors. There was a fan indoors, and the outdoor area had many flies.

The pool was also very dirty. The children’s pool has sharp stones, which can easily cause injuries, and the hotel did not provide pool slippers. Walking barefoot on the stone path was painful.

Check-out at 12:00 PM was also problematic. At 12:02 PM, we tried to access the room to get our luggage, but the key card did not work. We waited outside for 20 minutes without assistance and had to go to the front desk ourselves. The check-out process was very slow.

Overall, our experience was disappointing, and I hope the hotel can improve these issues for future guests.

Leisure Family

10/10

Exceptional

26 Jan 2026

Steph

Everything I expected from a 5 star hotel .
Clean, wonderful staff, beautiful hotlel.
The only downside is they should keep kids out of the pool with the bar .

10/10

Exceptional

24 Jan 2026

Emma Jane

Amazing resort. tithe rooms are beautiful and the beds are so comfortable. The breakfasts were next level. Would happily stay again. The only thing missing is an adults only pool and the swim up bar should be a kid free zone.

Leisure Partner

8/10

Excellent

24 Jan 2026

Bassam

Staff friendly welcoming nice resort

10/10

Exceptional

23 Jan 2026

Shane

We enjoyed our stay here at the Sofitel Nusa Dua. The staff are lovely. The rooms are very clean. The buffet breakfast was fantastic.

Partner

8/10

Excellent

19 Jan 2026

Monika

Staff couldn’t have been more helpful and so sweet natured do thankful we had stayed at the hotel room was very clean with daily gratis bottles of water coffee machine pods refilled on request restaurants all very good menus and cheaper than dining out in Uk . Plenty to do in resort beach front massages offered . Swimming pools all with lovely sun loungers . Beautiful grounds .

10/10

Exceptional

08 Jan 2026

Cynthia

Rooms were clean, staff were super friendly. The property was gorgeous. Great location.

Leisure Family

10/10

Exceptional

18 Dec 2025

Rob

Absolutely stunning hotel

Leisure Partner

10/10

Exceptional

10 Dec 2025

Ben

All the facilities

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Akshay

Outstanding service starting from front door staff to reception to house keeping.
Loved everything in this resort not even a single issue
Would love to come back and start at Sofitel

Leisure Partner

10/10

Exceptional

02 Dec 2025

Xingwei

Amazing property, very friendly staff

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Benjamin

Great hotel with lots of activities for kids and adults

Leisure Family_with_children

10/10

Exceptional

20 Nov 2025

Xiong Wei

Staff were friendly and professional. Beach was accessible and nice. Pool was amazing and scenic. Tried a variety of restaurants and food & beverages were good - I would recommend the Sunday brunch at Cucina and BBQ at Toya (Mon & Fri). Free shuttle service to Bali collection.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Tegan

Beautiful resort with friendly and attentive staff. The one bedroom villa was a little sanctuary, and the high tea and cocktail happy hour at Club Millésime was a welcome inclusion. The spa ambience was lovely and we had a very relaxing massage.The gym facilities were clean and well maintained. We enjoyed the walk along the picturesque beach to the blowhole and Bali Collection. Would absolutely love to visit again.

Leisure Partner

8/10

Excellent

12 Nov 2025

Igor

Stunning resort! The service is impeccable and so are the facilities! Have recommended it to friends and would be happy to stay again. Breakfast was stunning, beautiful pool and beach access.
The only couple of small negatives, which are tiny - the room some of the things feel a little dated although the resort is not old, the balcony didnt lock properly and curtains were slightly too narrow for the window. Aircon can not be turned off unless you open the balcony door. Which was uncomfortable as i didnt always want it on but didnt also want the humidity and heat from outside.

Leisure Family_with_children

8/10

Excellent

08 Nov 2025

Julia Elena

The hotel was beautiful. Perfectly maintained, everything worked, and we wanted for nothing. The staff always gave us extra bottles of water after we asked the first time, and because of our special needs son, they changed our bedding several times a day without ever complaining.

Service was incredible.

My only complaint is the food could have been better. And the breakfast buffet is served in an area with no air-conditioning, so you just wantbto eatvand run, to get out of the heat.

Other then this, perfection.

Leisure Family

8/10

Excellent

30 Oct 2025

Dinesh

Excellent

10/10

Exceptional

24 Oct 2025

LaTanya

A group of 20 came here for my girlfriend 50th birthday and everything was AMAZING from the time we arrived (almost 8pm). When i say this place is BEAUTIFUL that would be an understatement. The food is delicious and reasonably priced. The only thing is when doing tours and you want to grab a quick bite make sure it's not a $90 lobster :-). I tried the Luwak coffee and that would be a HARD PASS for me. Just staying around the resort is so serene and peaceful. The rooms and hotel are VERY CLEAN. The staff there are very polite attentive and will above and beyond to accommodate your needs. This was my first LONG distance flight and when i say i will gladly do it again to be at this resort i will. Sofitel Nusa Dua owes me NOTHING this was a lifetime experience. I definitely will be visiting in the near future. I LOVED THIS HOTEL
Oh the beach is very clean not much seaweed but there is an issue with the water receding. If you get up for morning sunrise you will see what I'm referring to.

But overall the trip was AMAZING WONDERFUL & WELL PLANNED AT SOFITEL NUSA DUA BALI.

4/10

Poor

13 Oct 2025

Bijal

Our stay at this property was very disappointing. The pool looks very nice but in reality it’s not a relaxing area at all, poorly managed by staff, sun beds are always busy so unless you get up very early to get a space you just won’t be able to find a sunbed! Staff only assist when you ask them to, otherwise they are not very approachable or attentive to your needs. For a 5 star resort this stay was a a complete let down, there are definitely other nicer properties in the area. Breakfast was mediocre, whilst plenty of choice the quality of food was poor, no tea or coffee offered unless you ask, long waiting times even for a hot drink at breakfast. Check in was also very long and they make you wait around while staff just chit chat. Overall, poor show for Sofitel, have stayed at better.

Leisure Partner

10/10

Exceptional

04 Oct 2025

chad

Everything was awesome!!! Will be back

8/10

Excellent

03 Oct 2025

Susanne

Nusa Dua was the place we needed to relax by the pool away from the normal hustle and bustle of Bali, The Sofitel was the perfect hotel for this. The staff were amazing . Especially at the pool. The food was a bit disappointing

10/10

Exceptional

27 Sep 2025

Paras

So many options to do within the property & amzing staff.

Leisure Family_with_children

10/10

Exceptional

22 Sep 2025

Paul

Our best hotel experience so far, we absolutely love it!

Leisure Family_with_children

10/10

Exceptional

13 Sep 2025

Lee

Stunning resort. Rooms are amazing. Pools are fabulous with lots of sun loungers. Nice good. Great drinks. Lovely beach.

Leisure Friends

10/10

Exceptional

07 Sep 2025

Julia

Amazing stay, highly recommend.

Leisure Family_with_children

8/10

Excellent

29 Aug 2025

Karen

The location is perfect for that area of Legian. Beautiful grounds and kept maintained. Staff were very accommodating

Leisure Partner

10/10

Exceptional

16 Aug 2025

Lesley

Great resort which has everything you need, so no reqirement to go outside of the resort.

Leisure Partner

10/10

Exceptional

04 Aug 2025

Akash

I proposed to my girlfriend with the romantic dinner set up! Absolutely amazing hotel and staff!

8/10

Excellent

31 Jul 2025

William

Hotel was comfortable with great service and comfortable beds. Very comparable to much cheaper hotels in the same area so I did not feel as though we got value for money.

Leisure Partner

2/10

Poor

29 Jul 2025

Verified traveler

Bathroom is supposed to have a door!!
Outdated room!

Partner

10/10

Exceptional

24 Jul 2025

Olusola

Customer centric. Staff are always willing to help

10/10

Exceptional

21 Jul 2025

Robert

A resort who marks all check boxes but lacks a bit of Bali vibe

Leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Narah

Stunning property. Loved our stay !

Leisure Partner

10/10

Exceptional

11 Jul 2025

Shahid

Excelley

Leisure Friends

10/10

Exceptional

04 Jul 2025

Mona

Beautiful property. Clean comfortable spacious rooms with balcony. Very well kept. Absolutely kind and helpful staff. AMAZING breakfast. Nice pools. Kids club is wonderful. Definitely recommend this resort if staying in Nusa Dua Bali

Leisure Family_with_children

10/10

Exceptional

24 Jun 2025

Weiwei

Friendly staff and good service! Just not sure what’s the relationship between beach club and hotel - they seem separated in many ways, including double-charging

2/10

Poor

10 Jun 2025

Eslam

Very bad

Partner

8/10

Excellent

08 Jun 2025

S

We booked this Hotel a year ago as part of my wifes Birthday present, had to change rooms 5 times because of issues with Damp/Dark conditions , finally the DUTY Manager stepped in otherwise i was flying us back to Singapore

Partner

8/10

Excellent

03 Jun 2025

Brennan

I enjoyed my stay at the property. The Room and lounge experience was exceptional.

My only gripe was with the beach restaurant being really expensive for what it provided and the Italian restaurant not being open for lunch.

Leisure Partner

4/10

Poor

29 May 2025

Davran

Unfortunately, I cannot recommend this beach hotel. While the staff were genuinely kind and the rooms, though small, were clean and comfortable, there are some major downsides. First, it’s a constant struggle to find any shade by the pool — the hotel simply hasn’t provided enough shaded areas, loungers with umbrellas, or trees. On the beach, it’s even worse. The hotel next door had the foresight to plant trees along the beach, creating natural shade, but this hotel didn’t bother. You’re left exposed under the harsh sun unless you bring your own shade (which isn’t practical).

Another disappointment was the drinking water policy: they only provide four small bottles of water per day, which is definitely not enough for two adults, especially when you’re under the hot sun all day. For a beach resort, this feels pretty stingy. I really wanted to enjoy this place, but the lack of basic comforts like shade and sufficient water made it a frustrating experience.

Leisure Friends

8/10

Excellent

17 May 2025

Jenni

Lovely property and great location.

Partner

4/10

Poor

29 Apr 2025

tak fat

many kid pool dirty staff no very friendly and dun care attitude

Leisure Partner

10/10

Exceptional

17 Apr 2025

Mohamed

Rita Is the Reason We’ll Return

We had previously stayed at Sofitel Nusa Dua and had a great experience, which is why we decided to return—this time with a much larger group. Unfortunately, we noticed a noticeable drop in the overall standard compared to our previous visit.

While most of the staff were friendly and tried their best, there were moments where communication was difficult due to language barriers. A few incidents were simply inexcusable, leading us to decide that we wouldn’t return in the future.

However, just as we were about to write off the entire stay, we had the pleasure of running into Rita, who we remembered from our earlier visits. She completely turned things around for us. Rita is an absolute legend—kind, warm, considerate, and incredibly professional. Her excellent English made communication seamless, and she went above and beyond to ensure we were looked after.

Rita is the only reason we are reconsidering coming back. Sofitel is lucky to have her!

Friends_and_family Family

8/10

Excellent

10 Apr 2025

Hui

The weather might be too humid. Inside of the room was quite humid as well. Full of the smell of mould.

The serive was very good otherwise.

Partner

10/10

Exceptional

07 Apr 2025

JAVAD

We had an amazing experience at Sofitel Bali! The hotel is beautiful, the staff are incredibly kind, and the service is truly world-class. The food and hospitality are nothing short of 7 stars.

We travelled with our 1-year-old baby and couldn’t be more grateful for how welcoming and thoughtful the team was. They went above and beyond to make our stay comfortable and memorable.

Highly recommend Sofitel Bali to anyone looking for a luxurious, family-friendly experience. We’ll definitely be back!

Leisure Family_with_children

8/10

Excellent

11 Mar 2025

Tetyana

Great

8/10

Excellent

24 Feb 2025

Melvin

We had a privaye pool room, which was great. The bed was a bit hard and uncomfortable, maybe needed a new mattress. I would have loved to have 2 sinks. Bathroom was huge so there was plenty of space. Breakfast buffet was very good. Some pool tiles/blocks could use some repair. Staff was friendly and very helpful.

Leisure Partner

6/10

Pleasant

22 Feb 2025

Jane

The hotel is a lovely resort, However I was not impressed With the charges for some of the activities like, yoga and tennis. Also, the staff constantly asking for reviews about their service as annoying. I was not impressed and probably would not stay there again.

Leisure Self

10/10

Exceptional

19 Feb 2025

Kuldeep

This is one of the best resorts service was so good every staff member was helpful specially Doddy

Leisure Partner

10/10

Exceptional

04 Feb 2025

Chihhao

A luxurious hotel with excellent services.

Leisure Family

2/10

Poor

03 Jan 2025

Vishal

Small rooms and outdated/overpriced

Leisure Family

10/10

Exceptional

29 Dec 2024

Noelene

Friendly staff, cleanliness

Leisure Family

10/10

Exceptional

17 Dec 2024

Ashli

The service and the quality was exceptional. I could not fault anything. The surrounds, the pool, the choice of food, the attention to detail was 10/10. Only very, very minor observaion is that the kids club could do with a deeper clean. Otherwise, the stay at Sofitel Nusa Dua was superb.

Leisure Family

10/10

Exceptional

07 Dec 2024

Denise

Overall very happy and can’t wait to come again

I would have given a top rating however the door was faulty and the air con kept turning off. They did fix it immediately once reported. also the bath needed to be cleaned before being used. And then was not able to drain.

Friends_and_family Friends

8/10

Excellent

24 Nov 2024

Paul

Hotel is located in a quite area , not a lot of shopping spots near bye, very relaxing and very clean

Leisure

10/10

Exceptional

24 Nov 2024

Piyapat

Quiet, private and clean room

Business_and_leisure Family

10/10

Exceptional

21 Nov 2024

Vishal

The stay was amazing , room was super clean.Our kids loved the plunge pool.Only disappointment was that there weren't any indian food for dinner during the period of our stay but everything else was brilliant.

Leisure Family_with_children

10/10

Exceptional

31 Oct 2024

Josh

Everything was perfect, the staff are super friendly and make you feel comfortable always. The pools were in great condition, rooms were extremely tidy and well looked after and the food was amazing

Leisure Partner

6/10

Pleasant

15 Oct 2024

A

Nice room, rest was average

Stayed for 7 nights in prestige suite with our two kids. The suite was excellent, so much room for the kids, and that was with two rollaways. Service excellent everywhere, the staff were very friendly and helpful - especially when my son fell sick.

Breakfast was very average. We had club access which was average ( although alcoholic drink selection excellent). Kids couldn’t access lounge in evening but were served food in kids club ( mainly sweets). Kids club was ok, lots of space but a bit run down - esp. hole in trampoline!
Our suite was facing the beach. Beautiful view, but soooo noisy on three nights with weddings outside until 10pm.

We wouldn’t stay again due to food being average and too noisy. Also lots of missing tiles in kids swimming pool resulting in cuts

Friends_and_family Family

10/10

Exceptional

15 Oct 2024

Jonathan

Loved our stay at the Sofitel Nusa Dua, the team were welcoming and very friendly. Our room was ice cool and taken care of twice per day by the hotel team. We booked B&B, the breakfast was buffet stule with lots to choose from again coupled with very attentive service. We always managed to find places to rest at the couple of pools or the beach. The shuttle bus which is provided free is a great way to visit the Bali Collection, which has plenty of restaurants and shops to buy clothing and souvenirs. Great time and beautiful weather!

Leisure Partner

10/10

Exceptional

07 Oct 2024

Tian

A fantastic family friendly hotel, quiet and clean, has everything you need for a relaxing holiday. Food is great, you can dine at the private beach too. The pool is massive and has a lot of sofa benches for you to relax. The hotel even has a departure lounge so that you can rest and wait for your flight after checking out.

Leisure Family

10/10

Exceptional

01 Oct 2024

Maud

Beautiful hotel with plenty pool options. Friendly and helpful staff and rooms with beautiful decor . Loved my stay at this resort . The only thing I would recommend is better cocktail recipes

Friends_and_family Friends

10/10

Exceptional

23 Sep 2024

Erica

I have stayed at Sofitel previously and I will do so again. Nothing not to like.

Leisure Family

10/10

Exceptional

11 Sep 2024

Ben

Totally amazing hotel. Staff all lovely and friendly. Pool is exceptional. Breakfast buffet exquisite. Drinks priced a little higher than other places but there is a little local warung selling cheap Bintang just north of the property 1 min walk away.

Partner

10/10

Exceptional

09 Sep 2024

Kimberley Jane

Loved the swim up pool right from the hotel

Leisure Family

10/10

Exceptional

09 Sep 2024

Verified traveler

We had an excellent stay at Sofitel Nusa Dua. The staff were friendly. The services were excellent and speedy when any request was made. Food was excellent. Generally very clean facility. Would definitely come back again.

Business

10/10

Exceptional

01 Sep 2024

Gurpreet

The staff were amazing and so welcoming and helpful. Amazing experience, I would highly recommend!

Leisure Family

2/10

Poor

27 Aug 2024

Edwin

I will never comeback

Service was very slow and terrible. Staffs are not competent. It seems that they are lack of staffs. Check in and check out very2 slow, we have to wait for half an hour until somebody asssted you. Check out time is very unflexible and the staff rudely told us to check out of the room eventhough we're still having breakfast. And we were told that we couldn't extebd eventhough we want to pay, and when we checked on their website they still have some rooms availabilities
This sofitel is really dissapointing and doesnt reflect the image of sofitel woldwide. I think thye are ruining the image of sofitel

Partner

10/10

Exceptional

25 Aug 2024

James

the Sofitel was one of the best hotels we have stayed at in Bali. the food was fantastic and lots of variety.
the pools were brilliant.
the staff are an asset to the hotel.
will stay again and will recommend to friends.

Leisure Partner

10/10

Exceptional

18 Aug 2024

Jacqueline

Fantastic hotel and holiday

We had an amazing 2 weeks at this hotel we had a fabulous time the hotel is beautiful and staff are all amazing and can’t do enough for you , rooms very comfortable and clean pools and all restraunts are lovely . Very relaxing and will definitely go back again .

Partner

10/10

Exceptional

11 Aug 2024

Jill

Fantastic resort, loved everything, room, dining, staff, pool and cleanliness. Nothing was ever too much trouble for all the staff. Our second time to stay and we will definitely be back again.

4/10

Poor

11 Aug 2024

Hendry

Door is unlocked and opened when we come back to our room after they cleaned our room.
The new bath towel is wet and damp.
Dirty and ripped pillow cases.

Leisure Partner

8/10

Excellent

03 Aug 2024

Long Sing Raymond

Nice and relaxing hotel and neighbourhood, plus excellent service, but slightly spoiled by aging hardware, eg, milky then muddy water coming out of the tap on our first night, caused by the pumps according to the technician

Leisure Partner

8/10

Excellent

24 Jul 2024

Victor

Nice property- pool area way too crowded

Leisure Friends

8/10

Excellent

14 Jul 2024

Christopher

Set in the combined resort area with stunning outlooks, safe and relaxed pool areas, and access to a protected beach swim area. Good walkingnoptions along the strip, with plenty of restaurants and bars to choose from. A relaxed area in the bustle of Bali

Leisure Family

10/10

Exceptional

24 Jun 2024

LINA

Very good resort for resting with family.

Leisure Family_with_children

10/10

Exceptional

08 Jun 2024

Dolores

Will be coming back
Love the location

Leisure

10/10

Exceptional

03 Jun 2024

Tracy

Beautiful Resort

Amazing! Highly recommend pool rooms we never the room

Friends_and_family Family

10/10

Exceptional

02 Jun 2024

April Niko

The resort is beautiful and the staff are extremely nice and helpful.

Leisure Partner

6/10

Pleasant

31 May 2024

Yuqing

The interior is dated. The bathtub has old stains. Water stains also on around the basin. Didn’t meet my expectations for a 5 star hotel who served the G20 conference.

Leisure Partner